Technical Quality Officer LBS-009

Job Category : Housing

Location : Council Offices, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £23.20

Require a communal repairs technical officer to inspect, raise and follow through on a patch of blocks specifically in relation to communal repairs. Being the point of contact for residents and tenants associations. some out of hours work will be required for evening tenants meeting.

must be experienced in repairs and raising jobs via netfed codes.

PURPOSE OF THE JOB

To undertake inspection, specification and performance monitoring of

communal repairs to ensure that we do what we say we do, ensuring

customer satisfaction and service delivery is maintained at all times.

To provide expert quality assessment of communal repairs and

maintenance works.

To provide a customer-focused service to leaseholders, tenants and their

advocates, responding to queries and providing performance monitoring

information to key stakeholders. To carry out pre and post inspections to

ensure specified communal works are undertaken to contract standards.

To ensure that a high standard of works is delivered by undertaking audits

and quality assessments, working with contractors/customers to address

service failure through appropriate contract sanctions.

PRINCIPAL ACCOUNTABILITIES

1.Act as Contract Administrator for communal repairs, using a range of

specialist skills and technical expertise, to ensure effective performance by

the various contractors/service providers

This will require the post holder to;

• Use technical expertise to inspect, specify and analyse repairs,

majoring on those of a communal nature, required to rectify a range

of defects (including major defects), aiming to carry out cost

effective repairs and repair programmes. This includes the

production of detailed specifications and quotes to fulfil leaseholder

and tenant consultation requirements

Knowledge, including educational qualifications:

How

1. Understanding of building construction and

maintenance related contracts 

2. HNC in building studies or equivalent trade or other

qualification, or to be working towards that

qualification or have extensive relevant experience

3. Knowledge of contract management and different

forms of repairs and maintenance contracts 

4. Understanding of landlord & tenant matters and

leaseholder consultation requirements 

5. Understanding of issues surrounding the delivery of

maintenance contracts in an urban environment 

Experience:

6. Dealing with the public, resolving queries or giving

advice 

7. Experience of diagnosing complex building defects

and producing specifications for repair 

8. Experience of managing contractors in a repairs

environment 

Aptitudes, Skills & Competencies:

9. Ability to communicate effectively with a wide range

of people whilst maintaining a professional manner

in high pressure situations

10. Able to explain complex information clearly to

members of the public, staff and contractors within a

professional environment

11. Able to plan and organise a wide and challenging

workload effectively 

12. Able to explain complex information clearly to

members of the public, staff and contractors 

13. Able to appraise the responsiveness, performance

and quality of services provided to the public and to

contribute towards improving service delivery

14. Able to critically appraise technical reports,

particularly those in relation to building defects 

15. Must be able and willing to climb ladders and

scaffolds as part of the daily duties using safe

methods of work and wearing appropriate Personal

Protective Equipment

16. Able to work as a member of team and to perform in

a supportive and flexible way 

17. Ability to use IT systems effectively 

Special Conditions of Recruitment:

Must have a driving licence and car available for use at

work, essential car user allowance is payable.

Must be willing and able to climb ladders and or scaffolds as part of inspection duties