Technical Services Advisor

Job Category : Admin & Clerical

Location : Vision Products, Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £13.47

 Description:       To ensure logistic runs for servicing are scheduled and processed in line with the correct procedures via the IT system. To run reports for the production and dissemination of letters as part of the escalation process. To schedule repairs for maintainable equipment both standard and urgent To update on the IT system escalation information from partners To ensure all servicing and telecare activities for example processing is done in line with the requirements of the customer and within the timescales. To deal with and resolve queries from customers and partners for servicing, telecare and lifeline. To assist the Technology and Servicing Supervisor in Telecare and Lifeline billing activities. To schedule telecare installations on the required IT systems. To provide general administrative support to the Technology and Servicing Supervisor and Manager. To carry out health and safety responsibilities in accordance with the Division’s Health & Safety Responsibilities document. To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.

Key Objectives

1 To schedule servicing logistic runs for the Community Equipment Service.

1 To deal with and resolve customer queries.

1 To assist in lifeline and telecare billing.

JD & PS Specific Responsibilty

1 To ensure logistic runs for servicing are scheduled and processed in line with the correct

procedures via the IT system.

1 To run reports for the production and dissemination of letters as part of the escalation

process.

1 To schedule repairs for maintainable equipment both standard and urgent

1 To update on the IT system escalation information from partners

1 To ensure all servicing and telecare activities for example processing is done in line with the

requirements of the customer and within the timescales.

To deal with and resolve queries from customers and partners for servicing, telecare and

1

lifeline.

1 To assist the Technology and Servicing Supervisor in Telecare and Lifeline billing activities.

1 To schedule telecare installations on the required IT systems.

1 To provide general administrative support to the Technology and Servicing Supervisor and

Manager.

1 To carry out health and safety responsibilities in accordance with the Division’s Health & Safety

Responsibilities document.

1

To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed develop