Technical Support Officer

Job Category : Financial
Location : Imported Food Unit – Heathrow Airport, London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 17:30
Salary: £13.39

To provide clerical and administrative support which includes inputting consignment details, processing payments and invoicing information, and providing first class customer service to service users. Main duties include:
Answering all incoming telephone calls in a prompt, friendly manner and directing calls to the relevant officers.?
Carrying out reception duties and acting as ‘first point of contact’ for visitors to the office.
Sorting, date stamping, and photocopying / scanning documents received. Ensuring that the relevant documents are forwarded to the relevant officers at the inspection centres.
Effectively managing large amounts of data, inputting data into internal database systems and carrying out general internal database maintenance e.g. modifying tables, queries and reports.
Ensuring correct payments are received for clearances carried out by the team, and recording on a daily basis all payments received in connection with the team function.
Recording accurate?weekly income?on Paye.net for?the Finance Team.
Raising invoices for those customers who have accounts with us, and ensuring all invoices are raised on weekly basis.?Compiling invoices on the Oracle system with supporting documentation to verify accuracy of billing.
Resolving financial queries, correcting any incompatibilities and if appropriate raising credit note refunds to resolve customer billing issues.