Job Category : Social Care & Health Qualified (Windsor & Maidenhead)

Location : Town Hall, Achieving for Children

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:45End Time : 17:15
Salary: £31.91

Job Category : Social Care & Health Qualified (Windsor & Maidenhead) Location : Town Hall, Achieving for Children Hours Per Week : 37.00 Start Date : Immediate Start Start Time : 08:45End…

Contract, Full Time
Haringey, North London
Posted 21 hours ago

Job Category : Interims

Location :ALEXANDRA HOUSE, London Borough of Haringey

Hours Per Week : 40.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £357.60




Role Purpose

Capital Projects and Property provides property leadership across Haringey Council and has direct responsibility for the portfolio covering the whole property lifecycle.  The team manages the Councils property portfolio to maximise value, reduce costs and increase returns.  However, working in our team isn’t just about property, it’s about people, the service we deliver enables economic regeneration and the vital services our buildings support.  We also contribute to Council goals such as ‘levelling up’ through acquiring land to support new homes, jobs and public value. 

This senior role sits in our Property team which provides professional portfolio management and advice to Councillors [cabinet] and senior stakeholders, giving direction and assurance on all estates issues, by translating Council business strategies into real estate related consequences. 

You will represent the Councils property interests on a variety of projects providing professional portfolio management and advise in a wide range of settings and asset types including property management, Industrial development, retail, de risking and disposal of development land, delivering administrative office accommodation, and acquiring and managing land to support Haringey’s regeneration agenda.  

 You will also support the wider Property team’s work on property development and placemaking, using your commercial insight and property expertise for policy formulation and implementation across the Council.  This could include retail and industrial development, intelligent client to other services, delivering administrative office accommodation.  



Main Responsibilities

1.         Effectively managing the Haringey property portfolio to maximise value, reduce costs, enhance long term value and increase returns, with a focus on both financial performance and social and economic benefits.   

2.         Take ownership for identifying and executing value add opportunities and asset management initiatives across the assets.

3.         Delivering commercial arrangements (including leases and acquisitions) which meet the council’s needs.

4.         Act as an “intelligent client”  to our supply chain and property managers on all property management issues.  

5.         Working with Senior colleagues in developing and delivering the Haringey’s property strategy in line with wider Council policy.  

6.         Maximising property regeneration opportunities from Haringey assets through development enabling work and ensuring asset disposals meet Councils objectives and represent best value.

7.         Undertake budgeting, forecasting and financial management in respect of the property portfolio which is valued at circa £2.77bn. 

8.         Managing and advising on cross Haringey initiatives and policies

9.         Understand future workstreams and ensure the expected consequences of the business strategy inform the development of the wider Haringey Property Stragety

10.       Create robust business cases to support strategy recommendations; feasibility management, quantifying value creation and other commercial benefits appropriately tailored to departmental objectives.  Support progress through Programme / Investment Boards up to Cabinet approval 

11.       Develop effective client relationships with our professional advisors and with service teams, Legal and Finance colleagues to present a unified Haringey view.  

Knowledge, Qualifications, Skills and Experience

You’ll be currently working as a property professional in a private or public-sector organisation linked to property, infrastructure or housing.  you will be used to working in a professional property team; leading on asset management, delivering advice to clients and prioritising work whilst always looking for ways to improve and innovate and help to lead and steer surveyors within the team.  Whatever your background, if you have the skills, passion and determination we’re looking for then you will be supported to succeed.  

You will be educated to degree level, have a property related qualification or be working towards these with excellent and detailed experience within the industry.  Your experience will include working as a leader and establishing good relationships with key business heads and senior stakeholders.   As a property professional you understand and can demonstrate compliance with Statutory, Regulatory and Professional requirements.

You will have a firm understanding and demonstrable track-record in handling asset management initiatives: lettings, rent reviews, re-gears, refurbishments as well as hold / sell analysis in addition to a thorough understanding of commercial leases A range of experience and a good knowledge of legal negotiations and contracts/agreements.   You will be able to produce quality reports and analysis in tight time constraints.  

You are an effective communicator and negotiator, able to influence others by articulating reasons to gain agreement.  You think ahead to identify problems and find solutions, giving direction and communicating confidently.  You can inspire others to work towards a long-term goal and recognise wider strategic implications.

You can manage a changing portfolio of projects and priorities with the ability to deliver to tight deadlines, manage teams, prioritise work and adapt your working style to meet the different needs of each client or transaction.  You are able to work through difficulties and establish a shared way forward.

You will be proficient in:

•          procuring and managing consultants such as agents, surveyors, planners, and solicitors.

•          Navigating public policy, preparing land development; Acquisition and disposal strategies and presenting papers to our relevant approval/board meetings.

•          Running disposal tenders, analysing information, financial appraisals, and contracting land deals.

•          A range of experience and a good knowledge of legal negotiations and contracts/agreements

A results-focused, motivated and creditable individual with the ability to

provide expert advice and strategic guidance on all property related issues

in relation to all property portfolios.

Expert knowledge and understanding of legislative, policy and contextual

framework affecting the work of the service; an understanding of the

workings of local government, public sector management, and current and

future challenges facing local authorities.

Essential

Excellent political awareness and ability to advise elected members on

policy choices and develop positive partnerships with elected Members.

Degree in a property related field or Chartered Surveyor (member of RICS) or

equivalent.

Job Features

Job CategoryInterim Executive

Job Category : Interims Location :ALEXANDRA HOUSE, London Borough of Haringey Hours Per Week : 40.00 Start Date : Immediate Start Start Time : 09:00 End Time : 17:00Salary: £357.60 Role Purpose …

Contract, Full Time
Harringay Ladder, Haringey, North London
Posted 21 hours ago

Job Category : Public Health

Location : ALEXANDRA HOUSE, London Borough of Haringey

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £32.21

Temporary EHP to assist the team to meet statutory targets.

Job Features

Job CategoryPublic Health

Job Category : Public Health Location : ALEXANDRA HOUSE, London Borough of Haringey Hours Per Week : 36.00 Start Date : Immediate Start Start Time : 09:00 End Time : 17:30Salary: £32.21 Temporar…

Contract, Full Time
Rhondda Cynon Taf
Posted 21 hours ago

Job Category : Legal

Location : Courthouse Street (Coroners), Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start  

Start Time : 08:00

End Time :  16:00
Salary: £12.85

Support the Coroner’s Service Manager and the administrative team to deliver an

efficient service to all service users

What you will deliver:

1. Provide Court Usher assistance to support the Coroner in the smooth running of

Inquests.

2. Chaperone visitors attending Inquests, ensuring that they understand the Court

proceedings and deal with any queries that may arise (this will involve communicating with

the relevant Coroner’s Officer).

3. Manage the Court Recording System and Remote Attendance (TEAMS) system.

4. Assist the Coroner with swearing in witnesses.

5. Assist the Coroner with Inquest Openings.

6. Create and distribute TEAMS links for remote attendance.



The Knowledge/Qualifications and Experience sections describe what is required in terms of the technical ability that is needed to do this job successfully.

The Competencies section describes the kinds of non-technical skills, abilities and personal

characteristics that the ideal person for this particular role would have. The competencies describe


how that person would ideally work with other people and how they would approach their

responsibilities.

The Special Conditions and Professional Requirements section describes any other qualities


appropriate to the particular circumstances associated with this role.


Knowledge / Education:

Essential Desirable

Excellent knowledge of IT packages, in

particular Microsoft Office


Experience:

Essential Desirable

Experience of working in an office

environment.

Experience of working in a similarenvironment e.g. Court Service, legal office,

Job Features

Job CategoryLegal Jobs

Job Category : Legal Location : Courthouse Street (Coroners), Rhondda Cynon Taf County Borough Council Hours Per Week : 37.00 Start Date : Immediate Start   Start Time : 08:00 End Time …

Contract, Full Time
Cardiff
Posted 22 hours ago

Job Category : Social Care – Qualified

Location : County Hall, Cardiff Council

Hours Per Week : 37.00

Start Date : Immediate Start 

Start Time : 09:00

End Time :  17:00

Salary: £31.71

Candidate must have experience in MASH – 

This is an exciting opportunity to lead and shape practice and performance within the Team, whilst developing your risk assessment and management skills. You will support the Team Manager and the Team in delivering the Signs of Safety approach and a high quality service. 

What we are looking for from you

Under the guidance of the Team Manager, you will be responsible for your own small sub-Team and will take the lead on staff development and supervision and be responsible for high risk Strategy Meetings, on a rotation basis with the other sub-Team.  You will further support the Team Manager with “Ragging” referrals, allocations and authorising Social Worker’s assessments.  

You will be expected to work closely with the MASH Partner Agencies and assist the Team Manager in promoting professional, positive and meaningful relationships with them.  You will be expected to partake in the development of the Service and partake in Task Force Groups.  

MASH is a fast-moving, fast-paced Team that requires experience and confidence in decision making, risk assessment and management and an ability to work on your own initiative under extreme pressures and within timescales, to ensure children and young people are safeguarded and there is no delay in progression to the appropriate statutory or non-statutory services.  

Children’s Services promotes flexible working for its staff and all staff are provided with equipment to agile work.  As a Principal Social Worker, however, you will be expected to be office based on a rota basis with your counter-part to support and assist the Team Manager.

Additional Information 

This post is subject to Disclosure and Barring Service Enhanced checks.

Safeguarding and Child Protection are key priorities for the County

Supervisory experience or experience of supporting/ coaching other staff/students/ volunteers 

in a social care setting.

Experience of working in a child care duty setting taking and risk assessing contacts and referrals

Experience of chairing multi agency strategy meetings, representing Children’s Services and making decisions on behalf of Children’s Services 

Experience of developing practice and/or service

Experience of working at a Senior Social Worker level with children and their families including child protection work within interagency LSCB procedures      Experience in formal training of colleagues and/or other professionals  

Able to work and negotiate with colleagues from other disciplines to safeguard and promote the welfare of children   

Able to identify, assess and manage risk and identify 

possible solutions to problems 

Ability to undertake work related research  

Able to use solution focussed questioning techniques

Performance Management Skills-able to plan, monitor and review performance and services against agreed Performance Indicators

Ability to undertake effective supervision and appraisal

Ability to motivate self and others and provide effective leadership 

Able to select the most appropriate communication style, approach and channel to ensure information is focussed and understood by the intended audience

Advanced I.T. Skills and use of Council data recording systems

Commitment to working in partnership to develop practice and improve outcomes for 

children 

Committed to working in a way that fully supports equality legislation` and demonstrates an indiscriminate understanding of others

Commitment to the Council’s Equal Opportunities Policy

Ability to travel in connection with the role 

Able to work flexibly to meet the needs of the service which will sometimes involve working 

outside of core business hours 

The passing of Police Vetting Procedures 

Full valid driving licence and the use of a car 

            Specific expertise in using one 

or more models of intervention 

Job Features

Job CategorySocial Care – Qualified

Job Category : Social Care – Qualified Location : County Hall, Cardiff Council Hours Per Week : 37.00 Start Date : Immediate Start  Start Time : 09:00 End Time :  17:00 Salary: £31….

Contract, Full Time
Kent
Posted 1 week ago

Job Category:   Admin & Clerical

Job location: The Oasts, Newnham Court Village, Bearsted Road, Maidstone, Kent, ME14 5LH, United Kingdom
Southern Housing
Hours per week: 36

Start date: Immediate start
Salary: £13.92 per hour


To oversee the maintenance scheduling diary

To work with the property administration an customer services team to ensure repairs are diagnosed and scheduled correctly. 

To be the first point of contact for scheduling repairs. 

Liasing directly with all internal and external customers to solve problems using standard procedures in a timely, efficient and effective manner. 

To be based in The Oasts, Maidstone, ME14 5LH

Desirable experience in repairs and social housing.

Job Features

Job CategoryAdmin / Clerical

Job Category:   Admin & Clerical Job location: The Oasts, Newnham Court Village, Bearsted Road, Maidstone, Kent, ME14 5LH, United KingdomSouthern HousingHours per week: 36 Start date: Immedia…

Contract, Full Time
Kent
Posted 1 week ago

Job Category:   Facilities & Environment

Job location: Churchill Court, 2 Westmoreland Road, Bromley, Kent, BR1 1AS
Bromley Council
Hours per week: 36

Start date: Immediate start
Salary: £29.38 per hour

. 2 day a week reporting to the office


MAIN PURPOSE

To undertake all duties pertinent to the administration, inspection, investigation and enforcement of relevant food safety and infectious disease legislation and national codes of practice, local service plans and Council policy. 

To give advice and assistance to Councillors, Responsible Authorities, businesses and their agents and residents in matters related to environmental health in general and food safety law / infectious disease law in particular.

To undertake cross divisional work as required.

UMMARY OF RESPONSIBILITIES AND DUTIES

To undertake inspections of premises under the terms of relevant legislation to ensure compliance with the legal requirements in accordance with National standards and local Council and Departmental policy. The post holder will be expected to work evenings and weekends as necessary to undertake inspections.  

To investigate relevant service requests in accordance with Divisional procedures and ensure that remedial action is undertaken. The post holder will be expected to work evenings and weekends as necessary to undertake investigations.

Provide advice on food safety and policy to Councillors, responsible authorities, businesses and their agents and residents. 

Prepare and sign licences/ registrations, correspondence and statutory notices within delegated responsibilities or pass to the Food Safety Manager / Head of Service for signature. 

Work closely with all internal and external partners to ensure food safety compliance 

Prepare cases for legal proceedings in consultation with the Food Safety Manager/ Head of Service and Legal Team.

Undertake relevant promotional work and talks to residents and organisations as required.

Act as subject lead for a designated area of work as directed by the Food Safety Manager/Head of Service. 

Maintain a high level of knowledge in relevant specialist areas and to undertake further training as required.


SKILLS AND ABILITIES

1.         Excellent communication and interpersonal skills.

2.         Able to work within minimum supervision and use initiative.

3.         Ability to organise workload.

4.         Able to work well, both within a team and by themselves.

5.         Has a flexible approach to work. The post holder will be expected to work in the evenings and at weekends as necessary to undertake inspections and investigations. 

KNOWLEDGE

Wide working knowledge of current Environmental Health legislation, especially food safety and infectious disease law and associated technical subjects.

Familiarity with Microsoft Office and Environmental Health database software.

Good working knowledge of legislation and practices associated with the provision of an environmental health service.

EXPERIENCE

Experience of working with relevant legislation, in a related area. 

Experience of working within a local authority would be an advantage. 

Working in a local authority food safety team as a fully qualified and authorised food safety officer 

QUALIFICATIONS

Relevant qualifications to the work in Food Safety Enforcement as laid out in Th Food Law Code of Practice March 2021:

E.g. Diploma or degree in Environmental Health.

Higher Certificate in Food Control 

SPECIAL CONDITIONS

1.         Full Driving Licence for a car.

2.         Flexible work arrangements and to work out of normal office hours on a regular basis. Some     home working may be required.

3.         This post is likely to involve frequent face‑to‑face contact with dissatisfied and potentially aggressive persons and specialist Personal Protective Equipment may be directed to be worn.Training and/or experience in dealing with aggressive people and difficult situation would be   preferable.

Job Features

Job CategoryFacilities & Environmental Services

Job Category:   Facilities & Environment Job location: Churchill Court, 2 Westmoreland Road, Bromley, Kent, BR1 1ASBromley CouncilHours per week: 36 Start date: Immediate startSalary: £29.38…

Contract, Full Time
Lewisham
Posted 1 week ago

Job Category:   Financial
Job location: Trinity Road, Bootle, Merseyside, L20 3NJ,
Lewisham Council
Hours per week: 35

Start date: Immediate start
Salary: £22.14 per hour

Finance Liaison Officer (S01)

An exciting opportunity has arisen within Lewisham Adult Social Care to develop specialised skills within the wider remit of the Financial Assessment arena. 

We are looking for someone to work in a hybrid environment in Lewisham Hospital. Your role will be to work closely with clients and their families/representatives to ensure that they understand the financial implications of their care pathway, specifically for care home placements, and provide all necessary evidence and information so that the person requiring care is placed swiftly and securely. 

The successful candidate will need to demonstrate experience of working within a fast-paced environment, meeting tight deadlines with accuracy and have the ability to manage challenging and emotional conversations with empathy to achieve desired outcomes. 

Training will be provided by both the Financial Assessment Team Lead, as well as Arranging Care Team managers.

Experience of Adult Social care related Financial Assessment, and systems would be an advantage. 

Role and responsibilities

These include but are not limited to:

Providing on-site financial information and advice to aid speedy discharge of medically fit patients at University Hospital London, as well as out of borough hospitals. 

Being a point of contact for social work colleagues, clients, client representatives with finance queries across the community and hospital pathway, including leading on service user and representative communication, as well as signposting and information gathering with Arranging Care Team/Financial Assessment Team/ASC Debt Team/DWP. 

Explaining the Financial Assessment Policy, Care Act Statutory duties and Council & NHS processes to clients/representatives/social work and NHS colleagues/, including;

•    Capital threshold/12-week disregard/impact on owning property (shared/individual or second property) 

•    Advising on local authority statutory responsibility for state funded client/private funders, including if clients chose to arrange a placement out of borough

•     What to do if there is no financial representative and the patient lacks capacity, and the impact of appointing an alternative Deputy. This includes monitoring and chasing up on the progression of COP applications, tasks for both for family and Council representative. Also explaining Panel deputy and Lewisham Money Management options for those with no appropriate personal representative. 

•    Advising client representatives on Interim Funding evidence required for IF Panel consideration if not enough liquid assets to place privately due to selling a property, applying for LPA, representative not willing to be LPA/Deputy and client lacks capacity 

•    Advising client representatives/clients/Social Work colleagues if a care home does not agree the client has enough funds to meet care home requirement to fund for a set period 

•    Completing Court of Protection checks for Attorney’s/Deputy’s

•    Supporting private funders and their representatives with providing a list of potential placements they can approach to support expedited discharge once medically fit 

•    Keeping Liquidlogic and ContrOCC (Case Management Systems) up to date with accurate and relevant notes.

Leading on the presentation of cases to Interim Funding Panel, ensuring cases are progressed and social workers are updating on necessary tasks.

Maintaining the Interim Funding Spreadsheet, ensuring progress is updated, and new cases are reflected. Also reviewing client’s who’s interim funding period is nearing expiration.

Issuing interim loan agreements and sending letters, including extensions and ensuring signed copies are stored on LAS. Monitoring closures of interim funding, including final debt figures and repayment.

Screening applications for Client Money Management Team, ensuring all necessary documents are provided, and that cases are appropriate and that there is no conflict of interest. Being a point of contact for community/TOCH queries around client charging for staff, service users and representatives

Job Features

Job CategoryAccounting & Finance Jobs

Job Category:   FinancialJob location: Trinity Road, Bootle, Merseyside, L20 3NJ,Lewisham CouncilHours per week: 35 Start date: Immediate startSalary: £22.14 per hour Finance Liaison Officer (S0…

Contract, Full Time
Monmouthshire, Wales
Posted 1 week ago

Job Category:   Social Care Qualified

Job location: County Hall, Usk, Monmouthshire, NP151GA, United Kingdom
Monmouthshire County Council
Hours per week: 37

Start date: Immediate start
Salary: £29.24 per hour

Hybrid approach, 3 days at the office and in the Monmouthshire area.

A friendly and supportive children’s services team is seeking an experienced social worker, that is able to undertake the following social work duty tasks :

supporting with QA’ing of documents such as safety plans, assessments and reports, 

attending meetings such as CP conferences to support less experienced social workers when needed

overseeing a small case load of complex cases during a colleagues sickness period

The individual will have specific experience in the Court arena and Child Protection arena, but also be available to be office based a minimum of 3 days a week to support the duty tasks and be a support to the team. 

Job Features

Job CategorySocial Care – Qualified

Job Category:   Social Care Qualified Job location: County Hall, Usk, Monmouthshire, NP151GA, United KingdomMonmouthshire County CouncilHours per week: 37 Start date: Immediate startSalary: £29….

Contract, Full Time
Taunton, Somerset
Posted 1 week ago

Job Category:   Building Services & Maintenance
Somerset Council
Hours per week: 37.5

Start date: Immediate start
Salary: £14.82 per hour


Remote

Role purpose

Undertake removal of non-licenced asbestos and asbestos containing materials, in line with task sheets, and in accordance with relevant regulations and guidance, including the HSE�s �asbestos essentials� guidance. 

The role is significant in meeting the authorities� statutory obligations in relation to housing property management compliance, specifically, the management and legal requirements of asbestos.

Qualification/Knowledge/Experience/Skills

Qualifications: 

Essential 

Hold a non-licensed (Cat B) asbestos removal certificate (Annually updated)

Health surveillance (Updated every 3 years)

Asbestos awareness experience and training.

Desirable 

BOSH P402

Knowledge:

Essential 

A working knowledge and understanding of Asbestos, the hazards and risks associated with asbestos and an understanding of the materials that can contain asbestos.

Desirable

Knowledge of safety signage relating to asbestos removal. 

Knowledge of task sheets, risk assessments and method statements.

Experience:

Essential 

Experienced in all areas of Asbestos removal, including setting up a safe working site.  

Experienced in using correct PPE and RPE. This can include the requirement to be clean shaven to use appropriate RPE.

Skills:

Essential

Communicate verbally and in writing to all stakeholders. 

Ability to understand written guidance and instructions relating to Asbestos removal. 

Ability to drive a long wheelbase van. 

Ability to follow task sheets as designated by Health and Safety Executive. 

Desirable 

Experience in using Microsoft programmes, including Outlook and Teams.


Dimensions of role

Failure to carry out this role could lead to the following:

Death or serious injury to a resident, contractor, employee or other, due to non-compliant property/building.

Criminal/Civil Prosecution – due to non-compliant property/building. The Council would be liable as a corporate entity for any failings in its responsibility to Health and Safety legislation. 

Financial loss due to inability to let a property, indirect service users refusing to use facilities. Asbestos is a Hazardous substance, recognised under COSHH regulations, with no minimum exposure limit. This means that any materials containing asbestos in a building, needs to be managed and handled in an appropriate manor in line with legislation and guidance. 

Insurance � higher premiums or inability to obtain insurance as not all costs can be insured. Failure to manage legal responsibilities cannot be insured against, inability to demonstrate effective control of asbestos in buildings controlled by the business could both invalidate held insurance and lead to higher premiums.      

Publicity � poor public opinion, from the inability to demonstrate effect health and safety management.In addition, if the re-letting of void properties are delayed, this will affect potential tenants being housed and loss of revenue to the Council.

Job Features

Job CategoryBuilding Services & Maintenance

Job Category:   Building Services & MaintenanceSomerset CouncilHours per week: 37.5 Start date: Immediate startSalary: £14.82 per hour Remote Role purpose Undertake removal of non-licenced a…

Contract, Full Time
Kent
Posted 1 week ago

Job Category:   Social Care Qualified

Job location: Civic Offices, 2 Watling Street, Bexleyheath, Kent, DA6 7AT
London Borough of Bexley
Hours per week: 36

Start date: Immediate start
Salary: £ £38.19 per hour



Main purpose of the job: 

The role of a Trusted Assessor will be pivotal in reducing delayed transfers of care from acute settings. Working with the Hospital Integrated Discharge Team and in close collaboration with multidisciplinary discharge teams and care home providers, the Trusted Assessor will complete an assessment of need on patients deemed fit for discharge into a care home setting. 

To ensure that an adult inpatient experiences a timely transfer from hospital as it can often be a difficult process. Delayed transfers of care are not only a significant concern for frontline staff but can have an adverse effect on patients and the wider system. Delayed transfers of care data are monitored regionally, nationally and performance can have an impact on health and social care funding.

Represent the Care Homes and assist Care Home Managers with their assessment process; 

By liaising where there is a potential change of needs

Undertaking assessments on behalf of a care home

Facilitate assessment for discharge where issues have arisen which could compromise the quality or timeliness of discharge to care homes, working with all relevant staff across organizational boundaries with a problem-solving approach. This will include communicating sensitive information concerning patients’ conditions, requiring persuasive reassurance skills



Principal Accountabilities:

Develop process for referrals and assessments with care home and CCG and hospitals and work within agreed assessment formats with adherence to established pathways. The post holder will need to use their extensive skills and experience for assessing and interpreting acute and other patient/client conditions with recommendations for appropriate discharge processes and destinations.

Undertake assessments and re-assessments of hospitalised residents on behalf of Care Home providers in according to their agreed criteria. This will require the post holder to have specialist knowledge across a range of conditions, procedures, local systems and underpinned theory of them.

Check that the discharge documentation and medication are in place to accompany the resident on hospital discharge and support the best use of the Red Bag Scheme Pilot.

Liaise with hospitals about the discharge arrangements in order to streamline the process and ensure the best possible outcomes for vulnerable people are achieved. This will include providing and receiving complex, sensitive information on a daily basis for many patients.

Liaising with district nurses and other specialist nurses to support person centred care planning. The post holder will therefore need to assimilate complex facts or situations requiring a comparison of range of options for the patient.

Ensure that wherever possible the views and needs of older people within the Care Home setting are sought and represented with due regard to the person’s mental capacity

Report on issues raised by Care Homes about quality of discharge, working closely with Hospital Discharge Team, CCG’s Continuing Healthcare Team, the Care Homes Forum, Council’s Contracts & Brokerage Team and future groups that may be developed to support this work stream.

Act as a point of contact for ward staff/MDT/Care Homes, when residents are admitted to hospital from Care Home settings in order to monitor progress and keep on-going communications



Education and Formal Training 

Professional qualification in, Nursing 

Evidence of post qualifying and continued professional development .

A Management qualification (Certificate in Management/Diploma in Management Studies)

Best Interests Assessor qualification

Relevant Technical Experienceand Knowledge

Proven post qualification experience in services for Older People, and adults with long term conditions obtained in both community and hospital settings.

Experience of supervising staff.

Previous experience of working within a discharge team with an acute hospital setting.

A thorough understanding of the needs of service users, carers and relatives and experience of working with older people and people with physical disabilities, learning disabilities and mental health issues.

Specialised knowledge of ageing process and disabling conditions and an appreciation of the social, psychological and emotional needs of service users and how services should respond to these needs.

Must have specialist knowledge of the National Framework for NHS continuing Healthcare /funded Nursing care and related guidance and policies.

Proven communication skills and the ability to build excellent working relationships with other professionals both within the integrated teams and partner agencies.

Experience and understanding of multi-disciplinary and integrated working

Working knowledge of National Health and Community Care Act, Mental Capacity Act Social Care Eligibility Criteria, and other relevant legislation for these client groups.

Demonstrate Knowledge and understanding of the concepts of Adult Safeguarding including Mental Capacity Act.

Knowledge of recruitment and staff selection methods.

Knowledge of health and safety requirements.

Job Requirements

Ability to develop/maintain manual and computerised systems for recording and allocating referrals in accordance with department priorities.

Ability to manage Social Care workloads/outputs, set priorities and achieve objectives by setting targets with timescales.

Ability to chair effective multi professional meetings and ensure all plans are clear and client centered.

Ability to negotiate and influence at all levels.

Sound analytical ability, particularly in collating, recording and interpreting management information.

Ability to assess reablement potential and advise on reablement programmes for older and physically disabled people.

Can work to standards, demonstrating resilience to pressure and conflict and retaining due professionalism at all times.

Can achieve service user satisfaction by identifying genuine needs and jointly developing effective solutions.

Report writing skills.

Staff supervision skills/knowledge of group dynamics.

Ability to travel throughout and outside the borough.

Willingness to work outside normal working hours at short notice from time to time to meet the needs of the service.

Job Features

Job CategorySocial Care – Qualified

Job Category:   Social Care Qualified Job location: Civic Offices, 2 Watling Street, Bexleyheath, Kent, DA6 7ATLondon Borough of BexleyHours per week: 36 Start date: Immediate startSalary: £&nbs…

Contract, Full Time
Herefordshire
Posted 1 week ago

Job Category:   Social Care Qualified

Job location: Plough Lane, Hereford, Herefordshire, HR4 0LE

Herefordshire Council
Hours per week: 37

Start date: Immediate start
Salary:  £21.75 per hour


37 hours per week 

45p per mile business mileage 

We need support from an experienced Locum Senior Practitioner to assist us for up to 3 months (possibility of extension may be available). This role will focus on working with adults in the community, in the South Locality Team, so previous experience working in adult social care is essential.

Candidates must be a qualified Social Worker and registered with Social Work England. Prior experience and confidence with Adult Safeguarding Enquiries, Court Work, Duty management and prior experience supervising and supporting staff is essential and should be evidenced in applications. The Senior Practitioner provides a leadership and line management role within the team. To support and guide work with adults of Herefordshire and their formal/informal carers or agencies to provide a person centred, strength based approach to assessment, case management and review. To ensure that the highest standards of professional practice are maintained by providing supervision, review and development, caseload management, casework monitoring and consultation. To hold a small caseload of more complex cases as appropriate and dependant on Team requirements/support. To ensure that management information systems are kept up to date and are accurate.

Job Features

Job CategorySocial Care – Qualified

Job Category:   Social Care Qualified Job location: Plough Lane, Hereford, Herefordshire, HR4 0LE Herefordshire CouncilHours per week: 37 Start date: Immediate startSalary:  £21.75 per…

Contract, Full Time
Bromley
Posted 1 week ago

Job Category:   Facilities & Environment

Job location: Churchill Court, 2 Westmoreland Road, Bromley, Kent, BR1 1AS
Bromley Council
Hours per week: 37

Start date: Immediate start
Salary: £28.14 per hour

2 days remote, 3 days in the office

This position is within the Housing Enforcement Team of Public Protection. The purpose and scope is to delivery regulatory changes and enhance operational effectiveness, including:

  • Review and develop the regulatory responsibilities relating to housing disrepair and standards within Public Protection and across relevant Council Departments 
  • Ready the team for current and incoming regulations relating to renter’s rights and associated legislation and guidance 
  • Establish, review and organise data systems and analysis 
  • Raise awareness with management and members 
  • Revise and implement policies, processes and guidance
  • Lead on and support the delivery of related programmes and policies
  • Represent the authority in partnership meetings to drive progress in housing regulation

Job Features

Job CategoryFacilities & Environmental Services

Job Category:   Facilities & Environment Job location: Churchill Court, 2 Westmoreland Road, Bromley, Kent, BR1 1ASBromley CouncilHours per week: 37 Start date: Immediate startSalary: £28.14…

Job Category:   Social Care Qualified

Job location: 31 Chester Street, Wrexham, Wrexham Principal Area, LL13 8BG,


Wrexham County Borough Council


Hours per week: 37


Start date: Immediate start


Salary: £30.50 per hour


Postholders allocated to a Family Support Team which manages children subject to CASP, CP, PLO and Looked after children. Post holder will manage children until the initial looked after review is held, when the child will transfer to the court team.  Family Support Team operates a duty system, and the postholder will be required to undertake duty on a rota basis, respond immediately and effectively to safeguarding matters which arise, and support the allocated worker.


Postholder will be required to understand the recording system to identify the child and those who may/may not be involved including other professionals, undertaking assessments and planning around immediate crisis responses to ensure proportionate response to the situation, whilst recognising and managing potential risks.


   To ensure practice and subsequent decisions safeguard the welfare of children at risk of immediate risk of harm and make decisions in the best interest of the child. 


  To adapt and apply Social Worker techniques to ensure approach meets the needs of the individuals/ people needing care and support, their families and carers in need of support and work in partnership with others. To promote positive outcomes by taking appropriate action in the provision of professional support, advice and decisions to ensure that all individuals referred have a plan based on an assessment of need and that such plans are evidence based, recorded, reviewed and modified as appropriate.   To manage an allocated caseload which includes routine social work interventions, escalating those that are more complex and require a higher level of professional input.  


  The social worker will consolidate and develop the skills and knowledge gained through formal qualification, through mentoring and guidance from experienced practitioners and take on increasing levels of complexity, responsibility and independent decision making in their area of work.  This includes working as part of a team providing support to adults/ adults at risk and children / children at risk, their families and carers.    Working with individuals/ people needing care and support, their families and carers in need of support, to identify and assess risks and identify support that minimises risk, guided on practice through management supervision, co-working on more complex cases with an experienced Social Worker or independently in line with the Social Worker’s development, knowledge and qualification JD

Job Features

Job CategorySocial Care – Qualified

Job Category:   Social Care Qualified Job location: 31 Chester Street, Wrexham, Wrexham Principal Area, LL13 8BG, Wrexham County Borough Council Hours per week: 37 Start date: Immediate start Salary:…

Contract, Full Time
Lewisham
Posted 1 week ago

Job Category:  Trades & Operatives

Job location: Wearside Road, Ladywell, London, Greater London, SE137EZ

Lewisham Council
Hours per week: 35

Start date: Immediate start
Salary:  £21.45 per hour

Must have HGV Mechanic Experience as anything else will not be considered. 

Main Purpose of Job To carry out planned maintenance and responsive repairs to all vehicles and plant in use by the London Borough of Lewisham and third party contractors. To ensure that all planned maintenance and responsive repairs are carried out to the necessary standard as laid down by the Vehicle Operators Standards Agency (VOSA) and manufacturers procedures in order to maximize vehicle/plant efficiency and availability to end user departments.

Summary of Responsibilities and Personal Duties

1.    To undertake the planned maintenance and responsive repairs to all vehicles and plant supplied to end user department by Fleet Services.

2.    To ensure that the planned maintenance and responsive repairs to vehicles and plant are carried out to VOSA ,Construction and Use ,Manufacturers and HSE standards.

3.    To prepare HGV and PSV vehicles for annual test to all latest construction and use regulations and MOT testers manual standards

4.    To ensure that all planned maintenance and responsive repairs are progressed through the Fleet Vehicle Workshops in a efficient and effective manner.

5.    To ensure all planned maintenance and responsive repairs are accurately recorded on job cards and legal VOSA safety check sheets to include work completed, parts dates and personal signatures’.

6.    Liaise with the Fleet Vehicle Workshop Stores to insure adequate vehicle spares are available, requisition non-stock items as required. 

7.    Liaise with user dept drivers and supervisor on vehicle fault finding and vehicle availability and legal compliance.

8.    Liaise with specialist vehicle repair contractors to aid accurate and  expedite diagnosis of vehicle faults.

9.    To be part of a 24 hrs 365 day stand-by rota to include bank holidays

10.    Emergency stand-by will include responding to major incidents when declared by the Councils Emergency Planning Officer, this will include liaising with the Police, Fire Brigade and the Councils Local Authority Liaison Officer (LALO).

11.    To attend roadside breakdowns as required undertaking detailed situation assessment and fault diagnosis and repair with due regard to personal safety.

12.    Liaise with recovery contractors to arrange safe removal of vehicles.




Knowledge

Detailed knowledge of vehicle workshop practices and commercial  vehicle repair and maintenance                                                                                      

Detailed knowledge of ISO 9000/2000 quality standards                                    

Detailed knowledge of VOSA  HGV and PSV  Operator Licensing Regulations 

Detailed knowledge of VOSA  HGV and PSV Mot testing regulations                

Detailed knowledge of  Health and Safety at work management Regulations                                                                                                

HGV licence C+E                                                                                                

Aptitude 

Must be able to relate and communicate easily with people at all levels both orally and in writing                                                                                             

Must be able to work under pressure and on own initiative                                                                                                                                 

Must have an energetic and innovative approach to problem solving taking on board the needs of transport user groups and service unit managers in delivering services to residents and stakeholders of the borough.                                                        

Skills 

High level of organisational skills to be able to prioritise competing workloads and deadlines.                                                                                                             

Sound interpersonal skills, and the ability to communicate effectively at all levels both orally and in writing.                                                                                              

Experience 

Experience in the repair and maintenance of HGV and PSV  vehicles                  

General Education 

Good standard of general education.                                         

Recognised apprenticeship in motor vehicle/mechanical engineering                         

ONC or equivalent in motor vehicle/mechanical engineering                                       

Personal Qualities

Self confident and self-motivated

Willing to work as a team member in a structured organisation

Able to quickly establish and maintain good working relationships at all levels

An energetic and innovate approach

Able to work a 35hrs per week 

Circumstances

Must be mobile and able to travel within the Borough and visit sites

PhysicalGood general health.  Able to attend meetings / site visits in locations both inside and outside of the borough.  Able to use computer, telephone, and read correspondence.  If you are a disabled person, but are unable to meet some of the job requirements specifically because of your disability, please address this in your application.  If you meet all the other criteria you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet requirements.

Job Features

Job CategoryTrade & Operatives

Job Category:  Trades & Operatives Job location: Wearside Road, Ladywell, London, Greater London, SE137EZ Lewisham CouncilHours per week: 35 Start date: Immediate startSalary:  £21…

Contract, Full Time
Taunton, Somerset
Posted 1 week ago

Job Category:   Admin & Clerical

Job location: The Crescent, Taunton, Somerset, TA1 4DY, United Kingdom
Somerset Council
Hours per week: 37

Start date: Immediate start
Salary: £12.85 per hour


Main Responsibilities & Duties

 1 Day Per Week In Office

Maintain systems to enable practices and procedures to operate to specified standards (e.g. administer imprest and unofficial funds, verifying clients personal finance records, security of cash).

Prepare orders for goods/services, receive and check delivery notes, invoices and accounts. Process invoices for payment after certification by an appropriate senior member of staff. 

Check financial information and arrange amendments as necessary (eg monthly downloads and uploading of journals).  Deal with general queries from colleagues, suppliers and clients relating to the financial information systems (eg payment queries).

Prepare invoices for services/goods provided, receive and check payments, update financial records and investigate debt recovery.

Use IT systems to input and extract information and distribute information to appropriate staff (eg SAP, spreadsheets)

Extract statistics for the completion of statutory returns, drawing relevant issues to the attention of Senior Officers 

Act as a point of contact for staff, clients and suppliers to give routine advice and information relating to the work of the team. 

Prepare and process routine correspondence, reports and other documents 

Contribute to the office management of departmental buildings in the area, to propose and implement solutions to many and varied problems (eg ICT, accommodation, health & safety).

Understand, uphold and promote the aims of the council�s equality, diversity and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.

Contacts & Relationships

The postholder has regular contacts with operational and finance staff to pass or receive information and to receive work instructions. There is telephone and personal contact with clients services, members of the public, suppliers, voluntary and external organisations to pass and receive information, or deal with queries.

Job Features

Job CategoryAdmin / Clerical

Job Category:   Admin & Clerical Job location: The Crescent, Taunton, Somerset, TA1 4DY, United KingdomSomerset CouncilHours per week: 37 Start date: Immediate startSalary: £12.85 per hour M…

Contract, Part-time
Monmouthshire, Wales
Posted 1 week ago

Job Category:   Social Care Qualified

Job location: Trinity Road, Bootle, Merseyside, L20 3NJ,
Monmouthshire County Council
Hours per week: 18.5

Start date: Immediate start
Salary: £16.10 per hour

DISCLOSURE AND BARRING SERVICE (DBS) CHECK:  

Appointment to this post is exempt from Rehabilitation of Offenders Act and is subject to the following DBS check

Enhanced with Both Children/Adults Barred List Checks

RESPONSIBLE TO: Workforce Development Manager

WELSH LANGUAGE ASSESSMENT:

Welsh language skills are desirable;

Social care workforce Development Team �Who are we?

We are part of the Social Care and Health Directorate in Monmouthshire. We ensure all social care workforce and commissioned providers in our county have the opportunity to access learning and development that enables them to deliver high quality services that meet current best practice.

SAFEGUARDING:

Child and Adult Safeguarding are key priorities for the Council. We aim to support children and adults at risk to be as safe as they can and to fulfil their potential. All Council employees and volunteers are responsible for playing their part in the well-being, safety and protection of children and adults at risk. All employees and volunteers will be trained to the appropriate level of safeguarding and have a duty to fulfil their personal responsibilities for safeguarding.

Our Purpose:-

We support the Social Care and Health directorate to identify their learning and developments needs and seek to source, develop, organise and facilitate these opportunities in a way that is bespoke to service needs and in line with local, regional and national requirements.

The Purpose of this Role:- 

�    To ensure the Social care social care workforce have the appropriate skills, knowledge and experience to work in Social care within in our county. 

Expectation and Outcomes of this Role:- 

�    You will work closely with the workforce development officers and training organiser to deliver learning opportunities for our directorate and external partners across Monmouthshire. 

�    To support the delivery of quality social care services through ensuring high Quality Learning & Development opportunities are delivered to the Social care workforce. 

�    To support the registration and re-registration of the social care workforce with Social Care Wales.

Your responsibilities are to:- 

�    Deliver engaging learning opportunities that reflects Monmouthshire�s core values. 

�    Support with the embedding of new approaches to learning and development by providing both informal and planned learning sessions. 

�    Deliver learning and development opportunities across a diverse range of subjects. 

�    Work jointly with the social care workforce development officers and training organiser to deliver learning and development that is essential for both children�s and adult�s social care workforces. 

�    You will work with colleagues locally and deliver training to the social care Workforce both within their place of work or another suitable space across the area. 

�  nsure equality, diversity and inclusion when delivering all learning. 

�    To facilitate the organisation of training events and support related administration such as booking venues and completing registers of attendance. 

�    To participate in the regular collection and recording of training data. 

�    You will be able to facilitate Learning through a number of platforms including face to face, digital and e-learning. 

�    You will deliver learning and support when required to develop social care workforce�s essential skills in literacy numeracy and ICT. 

�    You will have the ability to communicate and engage effectively, and be confident in building and maintaining positive working relationships. 

�    You will have good IT and administrative skills, be able to manage your own workload and respond to deadlines. 

�    Continually evaluate the impact of learning in partnership with the Mon workforce development team and be able to adapt to meet ongoing need. 

�    You will be flexible and able to adjust Learning to meet the needs of participants including evening and weekend delivery within Monmouthshire and wider locations where needed. 

�    You will work with the Social care workforce Development Manager and other trainers to source appropriate resources and training materials. 

�    You will value, and be passionate about, your own personal and professional development by seeking out appropriate opportunities. 

�    You will carry out your role openly and honestly and develop trusting relationships. 

�    You will ensure you are up to date with all mandatory training. 

�    You will be expected to maintain safe working practices at all times for self and others in accordance with the authority�s policy statement on Health and Safety at Work. 

�    Continue to be part of contributing towards regional collaboration and partnership working where required in line with the Monmouthshire business model. 

�    You will ensure you carry out your own professional development to ensure you hold the most up to date skills, knowledge and experience related to the role. 

Here�s what we can provide you with:-

�    Working as part of a supportive, cohesive, dedicated and caring team 

�    A Local Government Pension and Local Authority Benefits 

�    Excellent annual leave entitlement 

�    Flexible working arrangements including agile working and flexible hours to support work life balance 

�    Working in a culture of self development with continuing professional development 

�    A committed, dedicated and innovative leadership team 

�    Opportunity to develop Welsh Language Skills 

�    Would be open to considering this as an internal or external secondement (with service approval)

�    The opportunity to develop Welsh language skills.


Knowledge 

Knowledge of Social Services and Well-Being (Wales) Act 2014 and how this is applied to practice.        

Knowledge of Monmouthshire�s policies relating to Social care e.g All Wales Manual Handling , MCC medication policy          

In depth understanding of the Social care profession including the Code of Professional Practice for Social Care and registration Process for Social Care Wales.          

Cultural awareness          

Skills 

Successful completion of train the trainer qualification or equivalent         

Successful completion of Social Care qualification.      

A confident and competent communicator with the ability to adapt communication style to suit the audience and the environment.           

Proven skills in application of Microsoft Office.           

Ability to use different platforms and modalities to facilitate learning         

Ability to deliver with confidence and to ensure your audience have confidence in you as a training provider.         

Ability to work unsupervised and to plan and prioritise workload appropriately, keeping to set deadlines and being productive and proactive.         

Self Development 

Ability to identify own learning and development needs and keep up to date with continual professional development requirements.         

Ability and willingness to act upon evaluative feedback.         

Ensuring you prepare effectively for supervision and take ownership of actively contributing to your own personal development.         

Experience 

Experience of working within a front line Social care or Health Service area.        

Experience of delivering Training to a Social care Workforce including Manual Handling and First Aid        

Full driver�s licence, able to drive with use of a car covered by business insurance.       

Job Features

Job CategorySocial Care – Qualified

Job Category:   Social Care Qualified Job location: Trinity Road, Bootle, Merseyside, L20 3NJ,Monmouthshire County CouncilHours per week: 18.5 Start date: Immediate startSalary: £16.10 per hour …

Job Category:   Facilities & Environment

Job location:  Argall Ave, Leyton, E10 7AS, United Kingdom

London Borough of Waltham Forest
Hours per week: 37

Start date: Immediate start
Salary: £14.84 per hour

Purpose To ensure that all dogs at the Councils kennelling facility are properly cared for and in good health. This will include the cleansing of the kennels and other areas, provision of suitable food, water, bedding, exercise, veterinary care and sleeping considerations. This will include the transportation of dogs as required.

Job Features

Job CategoryFacilities & Environmental Services

Job Category:   Facilities & Environment Job location:  Argall Ave, Leyton, E10 7AS, United Kingdom London Borough of Waltham ForestHours per week: 37 Start date: Immediate startSal…

Contract, Full Time
Taunton, Somerset
Posted 2 weeks ago

Job Category:   Housing
Job location Moorland House, Moorland Road, Taunton, Somerset, TA1 2FG,
United Kingdom
Somerset Council
Hours per week: 37

Start date: Immediate start
Salary: £29.55 per hour


3 days on site, 2 days remote working.

Role purpose

The Home Moves Plus (HMP) Project was established to make better use of the existing social housing stock in the Taunton and Wellington areas, and to mitigate the impact of Hinkley Point C�s construction on the housing needs of local people by creating bed spaces in the area through downsizing.

The role is responsible for reducing the number of under occupied households within Somerset Council�s �in-house� landlord housing stock, thus freeing up much needed accommodation for those who need it.

If the role did not exist and tenant�s circumstances change, they could find themselves living in accommodation that is no longer affordable to them and does not suit their needs. The Council will also have less ability to manage its housing stock in line with local priorities.

Qualification/Knowledge/Experience/Skills

Qualifications 

Essential

Good general standard of education (minimum to GCSE standard or equivalent, including English and Mathematics).

Evidence of continuing development of professional skills, e.g. through training, qualification and/or experience. 

Desirable

Be a member of a professional body for housing i.e. the Chartered Institute of Housing.

Knowledge and Experience 

Essential 

Knowledge of the demographics of the housing tenants, the local community and wider sub regional impacts, such as Hinkley Point, in respect of properties for letting and impacts on homelessness.

Knowledge of income management work and best practice in a housing organisation context.

Detailed and extensive professional and technical knowledge of allocations and lettings policy and practice.

Detailed and extensive professional and technical knowledge of wider housing management policy and practice, housing law and best practice relating to neighbourhood and tenancy management.

Working knowledge of Microsoft Office and housing applications (Open Housing System, Homefinder Somerset, Choice Based Lettings system, Home Swapper Mutual Exchange System)

Knowledge of services across Somerset Council, for example Children�s services, adult social care and community mental health.

Desirable 

Experience of working with elected members or in a political environment.

Knowledge and understanding of Health & Safety legislation and requirements.

Experience of working in a social housing organisation.

Skills

Essential 

Good customer service and communication skills.

Able to value and promote equality and diversity.

Able to build successful working relationships with a range on internal and external stakeholders.

Have a flexible approach to changing deadlines. 

Persuasive and encouraging, adopting a coaching style to support customers. 

Desirable

High degree of problem solving and decision making.

Able to identify opportunities for further enabling and self-serve. 

Understand when to consult with others, including specialists.

Job Features

Job CategoryHousing

Job Category:   HousingJob location Moorland House, Moorland Road, Taunton, Somerset, TA1 2FG,United KingdomSomerset CouncilHours per week: 37 Start date: Immediate startSalary: £29.55…

Contract, Full Time
Nottingham
Posted 2 weeks ago

Job Category: Housing

Job location: Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA, United Kingdom
Ashfield District Council

Hours per week: 37

Start date: Immediate start
Salary: 13.68 per hour

Main Purpose of Job:

  • To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management.

Responsible to: Tenancy Services Team Leader

Key relationships/Functional links with:

  • Tenants and residents of the Council
  • Staff within the housing section including Housing Options, Lettings, Housing Management, Income and Repairs
  • Other departments within the Council and other public and private bodies

Main Responsibilities / Accountabilities:

  • The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation
  • Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management.
  • Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan/co-ordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.
  • To administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval/refusal. 
  • To initiate outgoing calls and enquiry responses and encourage customer feedback in order to improve customer services.
  • As required, undertake reception duties, deal with telephone and personal enquiries and provide housing advice to ensure effective delivery of the tenancy/estate management service.
  • To support the Housing Officers in relevant visits such as inspections, safe and well checks and other tenancy visits as and when required. 
  • To administer and process TV licences, requests for keys/fobs, screening requests and any other requests/referrals relevant to the Section.  
  • Assist with the review and refurbishment of Sheltered Schemes.
  • To provide support/cover for the Lifeline Service during periods of absence and assist other sections within the Council, as and when required.
  • To collect, collate and prepare statistical information as required and assist with the updating and compilation of management and performance information. 
  • General administrative tasks such as photocopying, printing, word processing and minute taking.
  • Deal with correspondence in respect of tenancies and send standard and non-standard letters as and when required.
  • Operate and maintain an effective and efficient electronic filing and housing management system including inputting, scanning and retrieving information.
  • Contribute to both individual and team performance targets, make suggestions for service improvements, ensure the delivery of excellent housing services, which deliver value for money.

Required skills/experience:

  • Understanding of social housing related issues and effects on customers
  • Call handling experience
  • Working within an office environment
  • Working with the public within a customer service environment
  • Excellent communication and interpersonal skills
  • Ability to use own initiative to organise and prioritise workload, organisational skills with a systematic and methodical approach to work and attention to detail/accuracy
  • Extensive IT skills in all Microsoft Office Applications (Word, Excel, Access etc. or equivalent; keyboard skills and ability to create spreadsheets and computer files to facilitate the recording and manipulation of sensitive information and documentation
  • Ability to work in a team and work on own initiative with minimal supervision. 

General information:

  • The post holder will be required to comply with organisation’s policies and procedures.
  • The post holder will be required to work at Urban Road, Kirkby in Ashfield and any other locations across the Council district. 
  • The organisation has a no smoking policy. Staff are not permitted to smoke on any of the organisation’s premises nor in any vehicle used on organisation business.
  • This Job Description covers the main duties and responsibilities of the job and will be subject review and amendment, in consultation with the post holder, to meet the changing needs of the organisation.
  • Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.
  • This post is fully onsite in the office with no facility for hybrid working. 

Job Features

Job CategoryHousing

Job Category: Housing Job location: Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA, United KingdomAshfield District Council Hours per week: 37 Start date: Immediate startSalary: 13.68 per ho…