Job Board

Job Category : Sec / Admin

Location : Magdalen House, Bootle, L20 3NJ, Sefton MBC

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

The successful applicant will have responsibility for providing business support for the team including: supporting the team with Sefton Liquid Logic database, typing, telephone duties, note taking in a variety of operational meetings, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team.  Excellent communication and interpersonal skills are essential.  IT skills and operational skills in the use of Liquid Logic.  The role requires the ability to work under pressure in a team setting.  A flexible approach is necessary”

Job Category : Admin / Clerical

Location : GEORGE MEEHAN HSE WG N22 8YX, London Borough of Haringey

Hours Per Week : 36.00

Start Date : immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £18.76

To provide project and programme management support to the Council’s elections Board and electoral services team. To provide administrative support to the Head of Electoral Services and other key officers delivering elections and electoral registration.

This role is required to provide support to the Head of Electoral Services in the lead up to the Mayor of London and London Assembly Elections in May 2024. Post-election activity means this role will be needed until the end of June 2024 at the earliest.

A general election must be called no later than January 2025. If this has not been announced by June 2024, it is likely that this role will be extended until after the general election.

1.         To prepare, maintain and use project management methodologies and templates to provide support to the delivery of elections projects.

2.         To liaise and work with staff at all levels of the Council as part of delivering specific projects and programmes.

3.         To liaise with external organisations as necessary, including other local authorities / Returning Officers, central government departments and other organisations

4.         To contribute towards tracking programme and project milestones and deliverables. 

5.         To service meetings as required, from agenda preparation and dispatch of papers to production of minutes of decisions taken and action logs. 

6.         To manage multiple Microsoft Teams and Channels to allow for accurate version control of documents and for collaborative working.

7.         Provide administrative support to the Head of Electoral Services, including email and diary management.

Knowledge

•          Understanding of project/programme methodologies and management, co-ordination and achieving successful outcomes

•          Understanding of how to carry out data collection, research and analysis, and using this data to inform Improvement/Action Plans

•          Educated to degree level or equivalent

Experience

•          Working in local government or other large, multi-functional organisation

•          Working in an electoral services team

•          Undertaking research, analysing information, preparing reports and making recommendations

•          Planning, prioritising, and organising own workload to tight, fixed deadlines

•          Organising, planning, and servicing meetings

•          Email and diary management

•          Managing multiple MS Teams and Channels to deliver collaborative working and manage document control

Skills (ability to)

•          Prepare reports and briefings

•          Communicate at all levels, verbally, in writing and using information technology

•          Minute meetings and record decisions

•          Manage multiple MS Teams and Channels, making full use of the suite of MS software, including web-based software and MS Teams apps

•          Set clear objectives for own work and develop effective plans to achieve objectives

•          Actively build relationships with staff across the Council and partnerships with other organisations; working collaboratively with other services and external partners to deliver successful outcomes

•          Work in a flexible way with the capacity to adapt to changing priorities

•          Evaluate and review the impact of service improvements from the service user’s perspective

•          Incorporate and promote equalities and diversity policies as part of the work of projects

Team: Administration Team UASC Service
Location: Ashford, Kent
Pay: £14.82 PAYE
Start Date: Immediate
Part/Fulltime: Fulltime (37 hours per week)

4 days home working, required to be in the office every Monday.

Purpose of the Job:

Provide an administrative support service to managers and qualified Social Work staff to assist in the smooth running of the Reception and Safe Care Service’s social work teams, taking an proactive role in relation to their day to day functioning.

SKILLS AND ABILITIES
⦁ Literacy and numeracy skills
⦁ Computer literacy – ability to produce a range of documents and reports, including non-standard reports, using Windows WP package, Excel spreadsheet and database functions
⦁ Interpersonal, organisational and administrative skills
⦁ Ability to develop and maintain effective computerised and manual filing systems
⦁ Ability to organise and prioritise workload to achieve deadlines
⦁ Ability to investigate complex queries and anomalies when required
⦁ Ability to take accurate notes and minutes of meetings including Strategy Discussions regarding Child and Adult safeguarding concerns
⦁ Ability to take a proactive approach to tracking action points from meetings and correspondence, in liaison with the managers concerned
⦁ Co-ordination skills when arranging meetings and appointments and arranging client care when required
⦁ Ability to monitor and process accurate financial records
⦁ Ability to travel across a wide geographical area in a timely and flexible manner at various times of the day if required, using car, public transport, car-sharing etc.
Commitment to equalities and the promotion of diversity in all aspects of working

KNOWLEDGE

⦁ Knowledge of the services provided by Kent Adult and Children’s Social Services and detailed knowledge of services provided by the team
⦁ Knowledge of the County’s Record Retention Policy and freedom of information protocols or awareness of the requirement for this policy and protocol
⦁ Knowledge of a range of IT systems including ICS.
⦁ Knowledge of computerised and manual filing systems
⦁ Awareness of Data Protection and confidentiality issues
Staff will be expected to have an awareness of and work within national legislation and Corporate and Directorate policies and procedures relating to Health and Safety

QUALIFICATIONS

Educated to GCSE level or equivalent or
NVQ2 in Administration or equivalent if required

Willingness to work towards NVQ3 in Administration or equivalent if required

EXPERIENCE

⦁ Office administration experience
⦁ Experience of drafting correspondence
Experience of working within a Social Care environment

Main duties and responsibilities:
⦁ Produce all types of word processing, from handwritten and recorded sources, drafting routine correspondence on behalf of the line manager and other staff, and tracking responses to correspondence and other paperwork within appropriate timescales, in order to provide a reliable and high quality service to Directorate managers.

⦁ Act as a main point of contact for the Unit/section, investigating complex queries and simple complaints, assessing the nature of telephone calls/emails, referring them to the appropriate person without referral to the line manager where possible, and receiving visitors in a courteous, prompt and efficient manner, in order to ensure that staff, service users and members of the public who contact the Unit are dealt with efficiently and consistently.

⦁ Develop, maintain and monitor all office systems, including the database and filing systems, both computerised and manual, checking that key documents are included and pursuing any missing documents, to ensure that systems are adapted to improve effectiveness in line with the County’s Record Retention Policy, data protection and freedom of information protocols.

⦁ Support the day to day clerical and administrative functions of the team/service, in addition to the monitoring of emails and telephone messages for appropriate team members and the processing of mail etc, in order to facilitate the smooth running of the team.

⦁ Arrange and coordinate appointments and meetings on behalf of the line manager and other staff within the Unit, including large gatherings such as seminars involving external agencies and speakers, dispatching the relevant documents and taking minutes where required, to ensure that the whole process runs smoothly and that any action points are followed up at the end of the meeting.

⦁ Arrange and coordinate appointments for service users, including booking health appointments and interpreters

⦁ Update, modify and retrieve data on both manual and computerised systems, preparing standard and non standard reports, cross checking data held on different systems to ensure accuracy and developing new systems to meet information needs in order to provide accurate and reliable information, on which management decisions can be made.

⦁ Administer personnel procedures on behalf of the line manager/team, including diary management, and the recording and monitoring of annual leave, sickness absence and travelling expense forms, and support in the recruitment, selection and induction of staff, resolving issues and seeking guidance on more complex issues, in order to inform the preparation of rotas and workforce planning, and to assist the manager with line management issues.

⦁ Process, maintain and monitor financial records relating to expenditure and income, including the preparation of invoices for payment, processing charges and monitoring expenditure against budgets, as well as the administration of petty cash, identifying and investigating anomalies and proposing solutions on behalf of the line manager, in order to ensure that financial information and procedures relating to the team are accurate, up to date and in accordance with finance regulations and Directorate procedures.

⦁ Support managers and practitioner staff with client care issues, including arranging transport for clients, taking and recording referrals, making routine bookings and ordering routine equipment for clients, undertaking basic research using the internet, making up client files and chasing actions, in order to enable the manager to progress professional staff care issues.

⦁ Take a proactive approach in supporting and encouraging the team in environmental-friendly working as part of the County Council’s Green Agenda, eg double-sided photocopying, switching off consoles and lights etc.

Job Category : Admin & Clerical

Location : Priory House, Central Bedfordshire Council

Hours Per Week : 37.00

Start Date : Immediate Start              

Start Time : 09:00

End Time :  17:00

Salary: £12.70

We require a full time agency work to cover Project Support,

Stop Smoking Project Support Officer

Public Health

This is a very busy role with lots of projects and tasks to manage.

Job Category : Trade & Operatives

Location : Blackwall Goods Yard Depot, London Borough of Tower Hamlets

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 08:00

End Time : 16:00

Salary: £20.29

ROLE REQUIREMENTS: 

To undertake a wide range of tasks in the vehicle workshop which require the use of specific knowledge and skills as identified in the Person Specification.

To undertake scheduled inspections and services to vehicles and equipment to a high standard and within agreed timescales.

1.

2.

3.

4.

To undertake safety and maintenance inspections of vehicles and equipment operated by contractors to the Council.

To complete accurately all other appropriate and required records, including timesheets, driving hours etc.

5.

6.

7.

To identify, locate, order and collect parts as necessary to ensure works are undertaken within agreed timescales in order to maintain the operational efficiency of vehicles and equipment, including liaison with suppliers, manufacturers and/or their agents.

To understand the Health and Safety risks identified for the Vehicle Workshop environment and ensure that all mitigating procedures and practices developed from the Risk Assessments are implemented. To notify the Workshop Supervisor immediately of any identified hazards or safety concerns.

To keep nominated own work-area free from hazards and in a clean and tidy condition and assist others in keeping the whole of the Vehicle Workshop environment in a similar condition.

8.

9.To use and operate all equipment in the workshop in an appropriate manner and, once used, return it to the appropriate storage area.

Qualifications

Hold an appropriate vehicle technician qualification (equivalent: NVQ Level 2 or above).

Hold a full, clean car Driving Licence and Motorcycle Driving Licence (150cc minimum).

Hold an appropriate PCV DD restricted (minimum) and/or HVG Class 2 (minimum) driving licence.

Qualified to be an experienced MOT vehicle examiner.

Must hold an appropriate MOT vehicle examiner certificate for Class 4, (Class 5) and Class 7 vehicles.

Skills & Experience

Demonstrate at least two years’ experience of undertaking routine, multi- skilled, working on cars, light vans and heavy vehicles that are similar to those operated by the Council as well as any specialist equipment attached.

Ability to demonstrate experience and knowledge of undertaking repairs to:

o Hydraulic and/or Pneumatic systems

o Body panels

o Electrical systems

o Pedestrianised Vehicles and Motorcycles o Horticultural and Agricultural Equipment

Experience of preparing and presenting vehicles to VOSA testing stations.

Demonstrate experience and knowledge of using Welding equipment

A level of experience and knowledge of:

o Paint Spraying o Fabrication

Knowledge of basic hazards, and appropriate working practices, within a Vehicle Workshop environment

To carry out repair and maintenance to various types of fleet vehicles. Located in London, E14 0JJ.

*Working in the council workshop.

*Maintaining various size fleet vehicles, including cars vans and buses.

*Must have Level 3 City & Guilds in Vehicle Technician.

*Could lead to permanent opportunity

* Experience needed in HGV & PSV vehicles 

*Immediate start for the right candidate

*Looking for two people to work in a great team

Job Category :Admin & Clerical

Location : Sumner House, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 08:45

End Time : 17:00

Salary: £14.22

We need a bright and experienced receptionist, to join our busy children’s service in Peckham, where the main responsibility revolves around looking after the demanding reception desk.  

At the heart of this role you will contribute to the achievement of quality customer care, including providing good customer services as the first point of contact for clients and other agencies. Sensitivity and a professional approach in dealing with children and families facing difficult situations are essential.

You should enjoy a challenge and have experience of working in a Children’s Services or similar setting for our busy office in Peckham.

Use your IT and people skills and knowledge to carry out a variety of administrative activities from booking rooms, to using the electronic records to ensure that service targets are met.  

An essential part of the role will be to help new staff to get up and running by carrying out reception inductions so you will need to be able to keep up-to-date with changes within the department and promote good working relationships.

PRINCIPAL ACCOUNTABILITIES

1. Carry out administrative functions (as determined by the nature 

of the service), taking into account Departmental policies and procedures, and requirements of Government Departments.

• Maintain an up-to-date knowledge of the legal framework, including Government guidelines and statistical returns, within which the service operates
• Provide  information and guidance on processes and procedures to Social Work Practitioners and Managers
• Update complex information systems, ensuring that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.
• To undertake the collation, preparation and provision of information reports for practitioners and managers using Business Objects and Excel.
• Scanning and uploading of documents to the information system, ensuring accuracy and appropriate disposal of paper documents.
• Provide basic specific financial support to the service, including issuing of travel warrants.
• Distribution of information e.g. Assessments, LAC reviews, panel papers to Families, young people, Practitioners and Independent Panel Members, ensuring compliance with the Data Protection Act.
• Providing reception services, ensuring quality customer care for all visitors and directing callers to appropriate services.

Knowledge, including educational qualifications:

Knowledge of the nature and operation of Children’s services department

Interpersonal skills, so as to deal appropriately with a wide range of people in a variety of settings e.g. reception cover and on the telephone.

An understanding of the principles of a quality customer care service

Understanding of how to organise and prioritise own workload

A general understanding of the principles and applications of Diversity in the workplace

An awareness of health and safety issues within an office environment

Understanding and appreciating the importance of and need for confidentially

Experience:

To have extensive administrative experience, including data input and retrieval.

Experience of compiling and maintaining records and administrative systems

Experience of data cleansing, producing statistical information

Aptitudes, Skills & Competencies:

Literacy skills to enable the post holder to produce high quality non-standard correspondence – take and produce Minutes.

Numerical skills to enable the post holder to produce statistical information and contribute to statistical reports

Ability to resolve problems creatively, and disseminate information clearly.

Ability to review and maintain administrative systems

Interpersonal skills in order to deal appropriately with a wide range people in a variety of settings (e.g. reception service, meetings). 

Ability to organise and prioritise own and other’s work responding to changing priorities and deadlines

Job Category : Admin & Clerical

Location : Somerset County Council

Hours Per Week : 37.00

Start Date : Immediate start

Start Time : 09:00

End Time : 17:00

Salary: £10.98

We are currently seeking a highly organized and detail-oriented senior business support assistant to support to join our award-winning service in Somerset. The successful candidate will be responsible for providing administrative support to the Public Health Nursing teams (Health Visitors and School Nurses), ensuring the smooth day-to-day running of the service. 

Tasks include:

Monitoring mailboxes and actioning as required.

Collating information and updating spreadsheets

Procurement of good and services

Formatting, proof reading and document management

Attending management meetings and taking notes

Arranging and supporting servicing of medical equipment

Maintenance and updating of letter templates and policy documents.

Extensive use of SharePoint, OneNote, Excel, Outlook, Word, PowerPoint, Microsoft Teams

Maintenance of our electronic patient records system and arranging access for new starters.

Arranging meetings, collation of agendas and booking rooms / Teams Meetings

Collation of information and presenting in a readable form for staff updates

Oversight of and updating the personal safety device database, adding and removing staff as required.

Support to team managers around equipment and inductions for new starters.

Data inputting

General office duties

Job Category : Admin & Clerical

Location : County Hall, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £10.98

We are looking for a Systems and Finance Assistant to join our dedicated Systems and Performance Team, within the Strategic Asset Management Service, until 31/12/2023. The Systems & Performance team handles parts of the administrative work required to keep the Corporate Estate running. We pay bills and monitor the finances, support systems administration, as well as look after performance reporting.

You will be part of a proactive, hardworking team who are very supportive of one another. 

You will play a vital role in providing financial support to the Strategic Asset Management Service . Key activities within this role will include:

•          Processing invoices for payment

•      Raising purchase orders

•          Liaising with internal and external stakeholders to resolve queries

•          Monitor spend and produce reports for managers to ensure enough funds are available to pay future invoices

•          Act as a point of contact for finance related queries – providing advice and guidance where needed 

•          You will provide other business, systems, and financial support to the Service as and when required.

Systems & Finance Assistant  – Main Responsibilities & Duties

1. Process incoming supplier and sub-contractor invoices, relating to the Property Maintenance Group, for payment within the specified terms of the vendor, unless in dispute. Validate sub-contractor invoices, resolving any associated queries, and referring to the appropriate manager for resolution and authorisation for payment. 

2. Liaise with supplier and sub-contractor credit control departments to review statement of accounts and to reconcile disputed invoices.

3. Create new supplier and sub-contractor purchase orders. Monitor open purchase orders to identify whether sufficient levels of order values are in place to cover future invoices. Provide relevant information to the appropriate manager to decide if new purchase orders are required. 

4. Process new supplier and sub-contractor vendor applications. 

5. Carry out recharging of property maintenance jobs using various data sources to internal Council budget codes and to third parties. 

6. Maintain the Council’s preferred property asset management system and ensure all the financial data records relating to property maintenance are accurate and up to date. 

7. Provide essential business, systems and financial support to the Strategic Asset Management Group, coordinate these activities with business support colleagues across teams within the Group. At the direction of the Systems and Finance Manager, assist other teams in the Strategic Asset Management Service with their recharging and invoicing activities to meet deadlines and backlogs. 

8. Provide or coordinate business support for corporate cross-Group business information request/actions. Maintain consistency and accuracy of appropriate business, systems and financial activities across the Group.

Job Category : Admin & Clerical

Location : County Hall, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £10.98

We are looking for a Systems and Finance Assistant to join our dedicated Systems and Performance Team, within the Strategic Asset Management Service, until 31/12/2023. The Systems & Performance team handles parts of the administrative work required to keep the Corporate Estate running. We pay bills and monitor the finances, support systems administration, as well as look after performance reporting.

You will be part of a proactive, hardworking team who are very supportive of one another. 

You will play a vital role in providing financial support to the Strategic Asset Management Service . Key activities within this role will include:

•          Processing invoices for payment

•      Raising purchase orders

•          Liaising with internal and external stakeholders to resolve queries

•          Monitor spend and produce reports for managers to ensure enough funds are available to pay future invoices

•          Act as a point of contact for finance related queries – providing advice and guidance where needed 

•          You will provide other business, systems, and financial support to the Service as and when required.

Job Category: Admin & Clerical
Location: The Alps Depot, Vale of Glamorgan Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £11.59

MAJOR PURPOSE OF POST:
• Working with tenants who require support to achieve outcomes that relate to becoming better off financially, healthier or more independent in the home and community.
• Overseeing health and safety at sheltered housing schemes, monitoring the quality of gardening and cleaning services and reporting communal repairs.
• The post-holder will divide their time between delivering services at a designated scheme and working in other areas on a floating basis.

MAIN DUTIES AND RESPONSIBILITIES:
The job description refers to the principal duties and responsibilities of the Post. It does not necessarily list in detail all the tasks required to carry out these duties and responsibilities.
• Undertake key responsibilities for a caseload of clients within the sheltered scheme to promote independent living and safety in their homes.
• Co-ordinate support services from other agencies, carers and relatives as necessary within the Sheltered Housing Scheme.
• To make daily contact with tenants as required, being proactive in checking on their welfare in line with their individual support needs.
• To ensure the designated scheme is linked to the relevant alarm response system, and to maintain regular liaison with the staff in relation to any tenant, including making referrals for dispersed alarms where required.
• To respond to emergencies as they occur.
• To seek, build and maintain partnerships with external agencies providing services. To utilise those services to provide maximum benefit for clients and to use the relationship to promote the council’s sheltered schemes and services.
• To develop and maintain an up to date and extensive knowledge of service available to the client group and be able to signpost tenants to these services and empower them to make use of them independently.  
• To advocate on behalf of clients where required to ensure that they receive services to which they are entitled.
• To complete, maintain and review all records for sheltered schemes and all clients to a high standard; including support plans, risk assessments, daily logs, personal files, emergency details, building and fire records and monitoring information (e.g. outcomes monitoring required by the Supporting People Team).
• To develop protocols , guidance and procedures for the use of on site facilities to include the laundry, guest room, fitness suite  and any IT or electronic equipment provided for residents use in line with the relevant Council Policies and Health and Safety legislation.
• To ensure confidentiality is maintained at all times.  
• To undertake the Premise Management function for the buildings and services provided to sheltered schemes and take the lead in investigating and resolving issues as and when they occur to ensure that the council provides a high quality and safe environment in its sheltered schemes.
• To be responsible for the security of purpose built schemes and to make tenants aware of the scheme security.
• To promote and market the council’s housing services and schemes including the benefits of downsizing and/or measures that can be put in place to enable a property to remain safe and accessible for the tenant.
• To ensure that all tenants of designated properties are offered an assessment of their needs when they become eligible for the service and to repeat this offer periodically to ensure any needs are addressed promptly.
• To use this offer process to monitor the well-being of tenants and work closely with housing officers to report any concerns about any aspect of a tenancy or property.
• Undertake initial and continuous support and risk assessments for customers and ensure that support plans are a comprehensive and detailed record of the outcomes that are achieved for clients.
• To ensure that periodic checks on all matters of Health and Safety and Fire Safety at purpose built schemes take place and to work with the appropriate technical officer to achieve this.  
• To ensure that tenants with mobility issues living in sheltered schemes have up to date Personal Emergency Evacuation Plans and that these plans are identified in site log books and are reviewed periodically.
• To act as keyholder for the complex and associated properties.
• To be responsible for stock control of cleaning items, first aid supplies and associated stationary.
• To provide a first aid emergency response to residents and visitors to the Sheltered Housing Complex
• To be responsible for the periodic testing of emergency alarm equipment including hard-wired systems, dispersed alarms where requested and pendants and the recording of this testing.  
• To ensure that personal objectives derived from the council’s corporate plan are achieved.
• To encourage tenants to become involved with activities and groups to enhance participation and accountability and where necessary to be responsible for the management of cash where tenants are required to contribute.
• To organise, develop and procure  social events as desired by the tenants and encourage them to take the lead in organising themselves thereby ensuring they are fully engaged in the services available to them, promoting independence and wellbeing.
• To engage with the wider community, developing strong links with schools, voluntary groups and other service providers to ensure that residents are not excluded from services in their local area.
• To carry out assisted viewings and sign ups when required at sheltered schemes
• To manage the hiring of Scheme Guest Rooms and the associated cash handling in line with the Councils Financial Standing Orders and Procedure notes and audit recommendations,
• To provide cover to other sheltered schemes if required e.g. holidays and longer term absences.
• To provide help, advice, guidance and support to colleagues in matters related to later life and aging.
• Ensure compliance with the Council’s Financial Regulations, Standing Orders, Policies and Procedures
• To implement the principles of the Council’s Equal Opportunity Policy whilst carrying out the above duties
• To adhere to Health and Safety legislation / relevant Council policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions.
• To implement the principles of the Council’s Environment Policy while carrying out the above duties.
• Such other duties and responsibilities commensurate with the grade and in accordance with the general character of the job as may reasonably be required by the Chief Officer from time to time.

Job Category: Administration
Location: Durban House, West Sussex County Council
Hours Per Week: 37.00
Start Date: Immediately Start
Start Time: 09:00
End Time: 17:30
Salary: £11.59

Pay – Grade 5
Location – Durban House Bognor
Working arrangements – Mostly working from home, with occasional travel around the county needed. Current arrangement is 1 day a month in Bognor. 37 hours per week, over 5 days with some flexibility around working hours to cover the core hours 9-5.

Job Description –
The key skill needed is the ability to produce succinct and professionally presented and worded minutes and actions in relation to adult safeguarding. They will also need to undertake general admin duties, setting up meetings, distribution of confidential documents, electronic filing i.e. uploading to Mosaic and customer records, able to put information into a spreadsheet, monitor email inbox and respond to incoming messages. Reporting to a Team Leader, you will provide a customer focused and efficient administrative service, prioritising your daily tasks in accordance with team requirements and service objectives. You will be responsible for delivering a range of administrative tasks to a high standard of quality within agreed timescales. These are likely to include such tasks as note taking at complex (often sensitive and / or confidential) meetings, arranging large scale events and meetings, co-ordinating statutory panels, collating and presenting information in a clear format, preparing reports and agendas, producing accurate meeting minutes and spreadsheets, and updating council IT systems in order to support service delivery. You may be asked to work at a designated office, provide support remotely or work flexibly across WSCC office hubs, dependent on service needs. You’ll need to be able to demonstrate personal resilience, integrity and professionalism when participating in sensitive, potentially disturbing or highly confidential meetings or processes.

 Key Skills:

1. Good communication skills for answering telephone, email and face-to-face queries effectively, communicating with staff and customers.
2. Clear and effective written communication skills to produce accurate meeting minutes, write non-standard correspondence and reports, present data and financial information, and to write and respond to emails appropriately.
3. Good numeracy skills in order to work with figures and data to make sound and accurate financial calculations and data collection, working methodically.
4. Good analytical and problem-solving skills to analyse specialist information and draw practical conclusions and appropriate actions with an understanding of relevant policies and procedures.
5. Ability to identify the most efficient and effective ways of working, embrace change and adapt to changing situations and new ways of working positively and effectively, including the ability to learn new systems and processes.
6. Excellent IT skills enabling effective daily use of office applications such as Microsoft Outlook, Teams, Word and Excel.

Job Description & Person Specification
 Qualifications and/or experience:
• 4 GCSEs with A-C / 4-9 passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
• Relevant technical knowledge of procedures and practices associated with delivering an administrative service.
• Sound and accurate overall IT knowledge and experience in using Microsoft Office including Word, Excel and Teams.
• Experience of working in an office environment.
• Some knowledge and technical skills in the use of major computerised systems (for example, SAP or Mosaic) – Desirable
 
Key responsibilities:
• Communicates with and develops good working relationships with relevant managers and colleagues in order to deliver an effective service.
• Delivers timely and efficient specialist administrative support to a team or across teams with an awareness of team requirements and priorities.
• Prioritises own day to day work, working with colleagues to deliver objectives and a customer focussed service.
• Produces accurate, factually and grammatically correct meeting notes and reports.
• Updates and maintains relevant computerised and manual records relating to the service appropriately and accurately.
• Follows procedures and processes in order to respond independently to day-to- day telephone, email and written queries including using initiative to resolve unexpected problems where necessary.
• Refers complex or technical queries, and those unrelated to the service appropriately, working under guidance on unusual or difficult problems.
• Appropriate and careful daily handling of confidential and sometimes sensitive or personal financial or other related information relating to the service.
• Responsibility for processing and / or raising Purchase Orders and invoicing.

Job Category: Admin & Clerical
Location: Docks Office, Vale of Glamorgan Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 08:30
End Time: 17:00
Salary: £11.59

Administrator for Deprivation of Liberty Safeguards Team.

Job Category: Sec / Admin
Location: Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council
Hours Per Week: 35.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £11.82

Please be aware that Liverpool City Council’s overtime rates have changed to be aligned with what a permanent Liverpool City Council employee is entitled to. If a candidate works under 37 hours in a week, then please do not submit the hours using overtime rates. Please submit these hours using the regular rate. If the workers’ pay rate is under the SCP22 cap (£14.82), then please submit their overtime hours using the standard Saturday Overtime & Sunday Overtime rate types (if they have worked over 37 hours). If the workers’ pay rate is over the SCP22 cap (£14.82), then please submit their overtime hours using the Saturday Overtime (Capped Rate SCP22) & Sunday Overtime (Capped Rate SCP22).

All hours up to 37 in any one week will be paid at plain time. All hours above 37 in any one week will be paid at time and a half (double time on Sunday). For part time staff, overtime worked on Saturday or Sunday will attract the appropriate weekend enhancement after the first 2 hours which will be paid at plain time.

Job Category : Admin / Clerical

Location : Hackney Service Centre, Hackney Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time :09:00

End Time :17:00

Salary: £15.64

To provide a first class professional customer service to residents and customers of London Borough of Hackney as a first point of contact. To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries. To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service. To contribute towards service development plans and support the management in implementation of these plans.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

We are also working towards our vision, which is to be a place for everyone; where residents and the workforce can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

Qualifications and Knowledge Requirements:

•          Experience of dealing with customer enquiries.

•          Experience of working in a customer service environment

•          Experience of team work within a busy office environment.

•          Knowledge of principles behind delivering an excellent customer service

Skills and Abilities:

•          Strong customer service skills

•          Excellent interpersonal skills

•          Strong verbal and written communication skills

•          IT skills (word and excel)

•          Ability to plan and organise own workload

•          Ability to work flexibly and under pressure when dealing with difficult customers

Job Category : Admin & Clerical

Location : Newcastle Centre, Newry, Mourne and Down District Council

Start Date : Immediate Start

Start Time : 08:30

End Time : 21:45

Salary: £12.02

Average of 23  hours per week, over 2 week alternating rota – Newcastle Centre

Week 1            

Mon   17:00 – 21:45    (4.75 hrs)

Tue    16:30 – 21:45     (5.25 hrs)

Wed   14:30 – 21:45    (7.25 hrs)

Thu    14:30 – 21:45     (7.25 hrs)

Fri     16:30 – 21:45      (5.25 hrs)

Sat     Off         

Sun    Off         

Week 2            

Mon   Off         

Tue    08:30 – 16:45     (8.25 hrs)

Wed   Off         

Thur   Off         

Fri     08:30 – 16:30      (8 hrs)

Sat    Off          

Sun   Off          

*All shifts are inclusive of breaks (where applicable), which must be taken on-site

Duties and Responsibilities

1. Provide comprehensive administrative and secretarial support to a number of Council Officers on a daily basis including acting as point of contact for a service or department.

2. Provide seamless confidential business support and administrative cover working cross departmentally as required within the Business Support Service.    

Provide business support to agreed service standards and standard operating procedures to ensure the highest standards of work, including effective and efficient turnaround times and work prioritisation.

4. Process and record applications, system transactions and queries in accordance with approved operating procedures.

5. Provide an excellent standard of customer service, including reception services and liaison with other departments of the council, external agencies and members of the public. This will include taking ownership of customer queries and complaints and following through to completion.

6. Provide advice and information to colleagues and customers on business support processes.

7. Process and maintain a range of data and document management systems, this will include filing, archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with statutory or service level agreement requirements.

8. Prepare papers and reports actioning recommendations and maintaining follow up and manage correspondence in accordance with departmental procedures.

9. Process financial transactions, to include recording and receipt of all monies (including credit card payments), bank lodgements, updating financial records, generating and processing invoices for authorisation, purchasing goods and/or services, maintaining stock control records, assisting with financial claims and budget monitoring in accordance with financial regulations and governance.

10. Operate and monitor the Council’s manual and computerised booking/requisition systems in accordance with approved procedures.

11. Acknowledge correspondence received and draft, issue and respond in accordance with departmental procedures and agreed timescales.

12. Organise meetings, prepare agendas, service meetings, take minutes, distribute all relevant documents, action recommendations and maintain follow up as required.

13. Assist in the delivery of departmental projects and events, as required.

14. Assist in the maintenance of relevant Business Support Systems and Quality Management Systems

including monitoring and review of systems and implementing improvements as directed.

15. Provide peer support with staff inductions, work placement students, training and development programmes in accordance with Council policy and procedures.

Job Category : Administration

Location : St Richard’s Hospital, West Sussex County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £11.59

Pay – Grade 5 

Location – You will be working across St Richards Hospital and Bognor Hospital 

Working arrangements – Monday – Friday 0830 – 1630 Office based at the Hospital 

Job Description : You will be supporting the Hospital Social Work Team by acting as a coordinating point of contact and will be responsible for all administrative, data collation and service queries. As an administrator in the team, your role will be primarily focusing on processing incoming calls from either customers, their families or ward staff, uploading forms / referrals, support with duty, clearing the Hospital teams’ inbox by either processing or ending incoming work, processing referrals, supporting the team with other administrative tasks, sending out copies of assessments, making phone calls when information is required (e.g. need to find catteries/ kennels) etc. The positions would be on site. You will often be the first point of contact for colleagues and customers, so you will need to have great communication skills to be able to respond to members of the public who may be worried, anxious or upset about their health or care. You will have exceptional organisational skills in order to provide a proactive and comprehensive administration service to a multidisciplinary team, enabling the team to operate effectively.

Key Skills:

1. Demonstrable understanding of data management, collection and processing, with accurate data entry skills.

2. Ability to communicate effectively with a diverse range of people, both verbally and in writing, some of whom may be anxious, worried or upset about their health or care.

3. Ability to work on own initiative and effectively as part of a team.

4. Exceptional organisational and time management skills to plan, prioritise and

multi-task, managing competing and complex requests for information from

colleagues, stakeholders and members of the public.

5. Demonstrable analytical and problem-solving skills to analyse information,

draw practical conclusions and implement appropriate actions within a

framework of relevant policies and procedures.

6. Proficient in the use of Microsoft Outlook, Word, Excel and PowerPoint.

Qualifications and/or experience:

• NVQ 3 in Business Administration; or equivalent administrative experience.

• GCSEs or equivalent qualifications in English Language (9-4 or A-C grade)

and Mathematics (9-4 or A-C Grade), or equivalent experience of

demonstrating that level of literacy and numeracy.

• Demonstrable experience of working in a demanding administrative role

dealing with a diverse range of callers including members of the public.

• Proven experience of managing and processing invoices and maintaining

accurate financial data spreadsheets to support payments by account

process.

• Proven experience of working with office systems and procedures, including

organising and arranging meetings, co-ordinating calendars, booking meeting

rooms and sending out papers and agendas.

• Awareness of Data Protection and confidentiality requirements.

• Working knowledge of the Mental Health Act statutory timescales, policies

and procedures associated with operating the administration required for an efficient service. Desirable

Key responsibilities

Act as a key point of contact for the Hospital Social work team, ensuring that colleagues, members of the public and external stakeholders receive a timely and professional response to their query/contact with the service.

Process referrals to the service and manage high levels of activity in a timely and accurate manner. Ensuring incoming work is monitored against statutory timeframes.

Undertake financial administration processes, including raising purchase orders.

Provide a professional and confidential administration service to colleagues within the Hospital Social Work team

Job Category : Administration

Location : Princess Royal Hospital, West Sussex County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £11.59

Pay – Grade 5

Location – Princess Royal Hospital – Haywards Heath 

Working arrangements – Monday – Friday 0830 – 1630 Office based at the Hospital 

Job Description : You will be supporting the Hospital Social Work Team by acting as a coordinating point of contact and will be responsible for all administrative, data collation and service queries. As an administrator in the team, your role will be primarily focusing on processing incoming calls from either customers, their families or ward staff, uploading forms / referrals, support with duty, clearing the Hospital teams’ inbox by either processing or ending incoming work, processing referrals, supporting the team with other administrative tasks, sending out copies of assessments, making phone calls when information is required (e.g. need to find catteries/ kennels) etc. The positions would be on site. You will often be the first point of contact for colleagues and customers, so you will need to have great communication skills to be able to respond to members of the public who may be worried, anxious or upset about their health or care. You will have exceptional organisational skills in order to provide a proactive and comprehensive administration service to a multidisciplinary team, enabling the team to operate effectively.

1. Demonstrable understanding of data management, collection and processing, with accurate data entry skills.

2. Ability to communicate effectively with a diverse range of people, both verbally and in writing, some of whom may be anxious, worried or upset about their health or care.

3. Ability to work on own initiative and effectively as part of a team.

4. Exceptional organisational and time management skills to plan, prioritise and

multi-task, managing competing and complex requests for information from

colleagues, stakeholders and members of the public.

5. Demonstrable analytical and problem-solving skills to analyse information,

draw practical conclusions and implement appropriate actions within a

framework of relevant policies and procedures.

6. Proficient in the use of Microsoft Outlook, Word, Excel and PowerPoint.

Qualifications and/or experience:

• NVQ 3 in Business Administration; or equivalent administrative experience.

• GCSEs or equivalent qualifications in English Language (9-4 or A-C grade)

and Mathematics (9-4 or A-C Grade), or equivalent experience of

demonstrating that level of literacy and numeracy.

• Demonstrable experience of working in a demanding administrative role

dealing with a diverse range of callers including members of the public.

• Proven experience of managing and processing invoices and maintaining

accurate financial data spreadsheets to support payments by account

process.

• Proven experience of working with office systems and procedures, including

organising and arranging meetings, co-ordinating calendars, booking meeting

rooms and sending out papers and agendas.

• Awareness of Data Protection and confidentiality requirements.

• Working knowledge of the Mental Health Act statutory timescales, policies

and procedures associated with operating the administration required for an efficient service. Desirable

Job Category : Admin & Clerical

Location : Bracknell Forest Council

Hours Per Week: 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £12.14

– SEND (Special Educational Needs and Disability) team is a small friendly team

– Hybrid working 2-3 days (Bracknell based office) assumes appropriate home work station (own monitor would be advantageous)

– Hours – 37 pw, Mon-Fri

– Start date asap and by mutual arrangement

– Salary neg for experienced candidate

– Excellent ICT skills including use of Microsoft Outlook, Word, PowerPoint, Excel and experience of using databases for accurate data input and interpretation essential

– Knowledge of SharePoint, Teams and Capita ONE would be an advantage

Responsibilities:

1.         To provide high-quality confidential support in relation to coordination, administration, and implementation of all aspects of the SEND Team’s work

2.         Responsible for liaising with internal and external stakeholders including Parents/Carers, Schools and other professionals, and issuing high-quality written correspondence in line with statutory requirements (including panel outcome letters) 

3.         To support all team members to ensure that documentation is appropriately recorded on the required system, that all required persons have appropriate access to data and utilise central storage systems for this purpose 

4.         Responsible for making arrangements for meetings, workshops and other events as required

5.         Collate the timely preparation and circulation of meeting papers, action notes and following up on action points

6.         To provide effective and efficient administrative support to the wider SEND Service, including: taking and distributing high-quality minutes for internal and external meetings; supporting with telephone and email correspondence; and providing diary management support for the Head of Service and Interim Head of SEND as and when required

7.         To work closely with colleagues in the wider SEND Service Business Support Team to ensure that enquiries are responded to in a timely manner and in line with statutory timescales

Job Category : Admin / Clerical

Location : Laurence House, Lewisham Council

Hours Per Week : 35.00

Start Date : immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £18.28

MASH CONTACT OFFICER 

Hybrid working – Rota system in place. 

Office is at Laurence House. 3 min walk from Catford Bridge Station. Pre booked Parking available. 

Summary of Responsibilities and Personal Duties:

•          To support the MASH by attending team meetings, MASH meetings and taking minutes as required.

•          To screen all referrals to confirm whether parental consent has been obtained and, if not, notify the referrer that the referral will not be accepted without consent or consult with the duty Advanced Practitioner (AP) or Team Manager (TM) for confirmation of whether a contact should be created.

•          To create accurate records for children and their families ensuring basic details including names, addresses, contact number, gender, ethnicity, religion, source of referral, parental consent to referral, are recorded.

•          To be able to identify calls of a child protection/child in need nature and re-direct those calls to the duty social worker. This may involve alerting the Duty AP or Team Manager promptly when referrals requiring an urgent response are received.

•          To maintain the duty phones and efficiently triage or signpost callers to the correct individuals, Team or Service.

•          To provide a professional, sensitive and helpful response to young people, family members, professionals and partner agencies over the telephone.

•          To answer queries, assessing the urgency of each query, giving detailed information, re-directing service users and professionals as appropriate and referring more complex and urgent issues to the Advanced Practitioner or Duty Manager.

•          To support the MASH Team and partners in the provision of a high quality response to service users and professionals as the first point of contact.

•          To identify when referrals and notifications into the MASH may not be appropriate and liaise with the duty AP (consistency) or Team Manager.

•          To demonstrate clear knowledge and understanding of Corporate and Customer Care issues when practicing good customer relations.

•          To have knowledge of the role of social workers and an understanding of why children and families are assessed or request assistance from the department.

•          To consider the wider personal, family and environmental context of the presenting problem and in consultation with social workers, determine the appropriate action, for example, referral to a duty social worker or to another service provider. Provide information to families/carers and professionals about relevant resources in the community.

•          To reply to requests for information according to agreed timescales and  to a high standard (referring more complex queries to the AP or TM). This includes reviewing paper files, IT databases and providing detailed chronologies. These chronologies will be used as part of court reports, home office decisions, and other local authorities completing child protection investigations, Ofsted and assessments from other partner agencies.

•          To maintain accurate and relevant computerised records, and undertake administrative duties including demographic enquiries, correspondence and maintenance of office systems.

•          To support the organisation of meetings as required by the MASH including room booking where required.

•          To book interpretation and translation services as requested (including liaising with provider).

•          To develop and maintain strong relationships with partner agencies, such as Health, Education, Police, Housing and others, to ensure an effective resource for the provision of information for the Department and service users.

•          To work as part of a multi-agency team and promote an integrated approach to the provision of information and signposting to the correct services.

•          To photocopy, scan, collate, print and distribute documents or materials as required. This includes outcome letters to referrers and parents.

•          To provide basic and more complex project management support as requested.

•          To ensure that highly sensitive and confidential information is dealt with appropriately and the services are delivered in accordance with the Data Protection Act 1998 and the General Data Protection Regulations (GDPR) 2018.

•          To work flexibly to provide cover for colleagues as required.

Job Category : Sec / Admin

Location : Magdalen House, Bootle, L20 3NJ , Sefton MBC

Hours Per Week :18.00

Start Date : Immediate start

Start Time : 09:00

End Time : 17:30

Salary: £10.42

The successful applicant will have responsibility for providing business support for the team including: supporting the team with Sefton Liquid Logic database, typing, telephone duties, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team. Excellent communication and interpersonal skills are essential.  IT skills and operational skills in the use of Liquid Logic.  The role requires the ability to work under pressure in a team setting.  A flexible approach is necessary”

1.         Undertake ICT based tasks including the production of letters, reports, schedules, uploading information and data inputting onto children’s records etc.

2.         Provide clerical support, e.g. reprographics, photocopying, filing, emailing, faxing and completing routine forms.

3.         Maintain manual and computerised records and/or management information systems.

4.         Sorting and distributing the internal and external mail.

5.         Undertake reception duties, answering routine telephone and face-to-face enquiries and signing visitors in and out.

6.         Assisting with arrangements for meetings, booking rooms, sending invitations.

7.         Take notes in meetings as required.

8.         Operate office equipment e.g. computer, photocopier etc. in accordance with manufacturer’s instructions.

Experience

1. Proven clerical experience

2. Experience of working as part of a team

3. Experience of using computer systems

4.  Experience of using databases in a work setting

Comments: Shows an interest in others, taking time and effort to get to know people and a willingness to help others. Does not work in isolation, sharing information and keeping others up to date. Takes time out to listen, explain and provide constructive feedback

Knowledge/Skills/Abilities

5.  Working knowledge of Outlook and Office packages to include Word & Excel 

6.  Demonstrable organisational skills

7.  Ability to prioritise work and work under pressure

8.  Awareness of GDPR/Data Protection

9.  Good communication skills

10. Literate and Numerate