Job Board

Job Category: Admin & Clerical
Location: The Deane House, Somerset Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 16:30
Salary: £11.39

This is a Food Safety role within the Regulatory Services Business Support Team.

Role Purpose:
Work as a multi-skilled case officer processing applications and providing technical support, through knowledge and experience, to members of the public, businesses and to other colleagues within the Council. The post holder will embrace a culture of excellent customer service and make sure the services they contribute to are delivered to the highest possible standard, whether statutory or as a matter of policy.

We require someone to work in the office at least 1 day a week – usually a Tuesday as we have an in person team meeting.
Hybrid working.

Experience, Knowledge and Skills:
Essential:
• Experience of case managing licensing applications and other service requests.
• Works well within a team.
• To be an excellent IT user familiar with database and reporting systems and able work at speed accurately.
• Ability to follow operating procedures accurately and contribute to their development.
• Support good working relationships with colleagues, partners and business representatives.
• Flexible, able to cope with a variety of tasks and an ability to prioritise competing demands.
• To contribute positively and innovatively to service review and development.
• To demonstrate a flexible and innovative approach to problem solving under supervision of Business Support Lead or other specialist officers.
• Recognise when issues need to be referred to more experienced officers.
• Previous work experience that demonstrates the required knowledge and skills.
• Experience of dealing with members of the public.
• Experience of case managing service requests.
• Experience of working as a system administrator.
• Experience of working with a variety of databases and generating reports for performance.

Desirable:
• Experience of creating Crystal Reports

Qualifications:
Essential:
• Educated to A-level standard or equivalent experience
• GCSE in English, Mathematics and Science or equivalent experience
• Knowledge of licensing and environmental health legislation
• Excellent working knowledge of Database Administration

Desirable:
• Business Administration/IT Level 3 Qualification
• ECDL
• Foundation Degree in Environmental Health or a relevant

Job Category: Admin & Clerical
Location: Newry, Mourne and Down District Council, Newry, Mourne and Down District Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £10.42

Main Purpose of Post/Job Summary:
The postholder will provide a comprehensive clerical, secretarial and reception service within the Neighbourhood Services Directorate, fully utilising new/available technology and computer systems such as spreadsheets, databases etc.

Education/Qualifications:
Essential:
• Grade C or above in at least 4 GCSEs or equivalent, one of which must be GCSE English Language or equivalent and one of which must be a GCSE in a numerate subject or equivalent. AND
• A minimum of 1 year’s previous experience or related duties in an office environment including diary management, reception, filing, typing of letters etc. OR
• In lieu of qualifications, you must have at least 2 years’ relevant experience in an office environment including diary management, reception, filing, typing of letters etc.
Desirable:
• OCR Stage II or equivalent in Word Processing; or be able to demonstrate competency in word processing.
Experience:
Desirable:
• Previous experience of customer service and receptionist duties.

Technical Skills and Knowledge:
Essential:
• Competent in the use of Microsoft Office applications (which includes Word, Excel, Email).

Other Requirements:
Essential:
• Hold a full valid driving licence and have access to transport to meet the requirements of the post
OR
• Have access to a mode of transport that will enable the post holder to fulfil the role in full.
• Able to work outside normal office hours.

Job Category: Admin / Clerical
Location: Civic Centre, Bromley Council
Hours Per Week: 36.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £21.00

Job Purpose:
• To coordinate the Deprivation of Liberty Safeguards process for each service-user, including maintaining an effective overview.
• To be the first point of contact, receive and screen incoming referrals according to operational procedures and ensure they are processed in a timely manner.
• To provide advice and guidance to partner agencies and Adult Social Care colleagues with respect to Deprivation of Liberty Safeguards, seeking support from Best Interests Assessors / Supervisor as appropriate.
• To provide initial screening and quality assurance of reports submitted by Best Interests Assessors and Section 12 Approved Doctors.

EXPERIENCE:
• Experience of working in administrative systems.
• Experience of working within legislative time frames
• Experience of working to service operational policies and procedures
• Experience of dealing with customers and of providing a customer focused service
• Experience of maintaining records and producing statistics

QUALIFICATIONS:
• Educated to a minimum GCSE Grade A to C or equivalent in English and Maths
• NVQ3 in Administration or equivalent experience
• Relevant IT qualification

Job Category : Administration
Location : County Hall, West Sussex County Council
Hours Per Week : 21.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
£12.02 per hour

The post is for 21 hours per week, and these can be worked as 3 full days or spread across the week Monday to Friday. Whichever approach, the candidate will be required to come into the office (Chichester) on Tuesdays and Wednesdays. Rest of the time can be at home but if they would prefer to come into the office that can be arranged.

Required experience and skills
(These will be used as the shortlisting criteria)

Key Skills:

1. Excellent communication, customer service and interpersonal skills with the ability to influence the actions of others and communicate and interpret information which may be complex, for example to produce a high-quality document with minimal guidance or produce clear, concise, accurate and impartial information. Including the ability to negotiate solutions across wide areas of the business and successfully convince others of the need to take a specific course of action, using appropriate strategies to deal with challenging behaviour/complaints.
2. Ability to work effectively as part of a team completing shared tasks in order to deliver a service to others and meet set deadlines.
3. Excellent literacy and numeracy skills with the ability to write and present information clearly, concisely, accurately and in ways that promote understanding, either verbally or in written/electronic form to a wide range of audiences and to carry out financial analysis and reporting.
4. Advanced IT skills, using Microsoft Office Suite, in order to be able to make best use of the service’s computerised databases, online provider portal, produce complex spreadsheets and analyse data.
5. Ability to organise/prioritise work, co-ordinate a variety of tasks in a clear and logical way and meet agreed deadlines that minimise the disruption to the business whilst meeting WSCC’s expectations and standards.
6. Strong problem-solving skills with the ability to anticipate problems and resolve issues independently, planning solutions and making sound pragmatic decisions.

Qualifications and/or experience:
⦁ NVQ level 3 in Customer Care, or equivalent qualification or relevant experience demonstrating that level of customer service.
⦁ A good level of literacy and numeracy at GCSE / NVQ3, or equivalent English and Maths adult literacy and numeracy qualification or demonstrated experience.
⦁ An IT qualification or equivalent experience demonstrating excellent working knowledge of IT systems / procedures.
⦁ Experience of working in a customer service based or front-line service role.
⦁ Experience of management of data, and production of management reports.
⦁ Experience of using information systems and reporting tools.
⦁ Understanding of accessibility in relation to web and printed materials.
⦁ Demonstrable experience of working as a competent member of a project team in a rapidly changing environment, ideally in a project support role or equivalent.
⦁ Experience of using social media measuring tools and Google Analytics to track marketing effectiveness and produce reports for managers.
⦁ Experience of working within a local authority or other support organisation to deliver services – Desirable
⦁ Experience in information delivery or early years and childcare – Desirable

Key responsibilities
Responsible for providing effective and efficient day to day support to managers and the wider team. This includes supporting development, implementation, collating and analysing information for the on-going monitoring progress of projects and performance. Monitor and plan available resources to review service delivery and action as necessary.
Keep records/plans up to date, provide detailed progress reports and ensure that all project/programme information is collected, maintained and archived according to acceptable standards i.e. compliance with GDPR.
Devise and implement mechanisms for ensuring that requests for project/ programme information from the business are responded to and provided in a timely manner.
Ensure data on Ofsted registered and non-registered childcare is up to date.

Job Category : Admin & Clerical
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 14.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
salary: £14.93

This role is supporting the Southwark 2030 programme which is a high priority for the CEO and Leader. This role is required because of the additional work over the coming months which cannot be covered by the agency delivering the Southwark2030 work or the current internal team due to struggles recruiting to the team.

Job Category: Admin / Clerical
Location: Laurence House – First Floor, Lewisham Council
Hours Per Week: 35.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £34.74
 
Job Purpose:
To deliver a wide range of both routine and more complex administrative tasks within the corporate business support service in order to support the effective and efficient delivery of Council services.
 
Provide on-going support and guidance to Business Support Officers.
 
Knowledge:
• Excellent understanding of the organisation, management and control of administrative, business support and customer contact processes. S
• Working knowledge of one or more of the core services supported by the relevant business support hub. S
• Working knowledge of the requirements relating to handling sensitive data and information, particularly in relation to the Data Protection Act 1998.
• Knowledge of financial procedures and regulations. S
• Good knowledge of customer service provision.
• Working knowledge of Health & Safety in the workplace.
 
Aptitude:
• Ability to effectively develop and implement a wide range of administrative, business support and customer contact processes.
• Ability to research information and produce accurate management information in a range of formats.
• Ability to work with minimal supervision, planning and organising a varied workload within a changing environment to meet tight deadlines on a day Able to maintain discretion with dealing with confidential information.
 
Skills:
• Excellent ICT skills including spreadsheets, databases and processing. S
• Confident user of core business ICT systems (including but not limited to
• ICS/ IAS, Meridio and Microsoft packages).
• Excellent verbal and written communication skills, with a high level of numeracy. S
• Highly developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (within the public, private and voluntary sectors). S
• Highly developed organisational and time management skills.
 
Experience:
• Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. S
• Demonstrable experience of dealing with the public face to face, by telephone and via web enquiries. S
• Experience of working within a team.
• Experience of mentoring, guiding and training other staff on a daily basis. S
• Demonstrable experience in handling contentious and confidential issues in an effective manner. S
• Experience in working within a pressurised environment, prioritising and organising conflicting workloads. S
• Experience of liaising effectively with both statutory and non-statutory agencies.
• Experience of working on own initiative, but identifying when it is necessary to seek advice or refer on to a senior officer any highly complex or contentious issues.
 
General Education:
• Good standard of general education

Job Category: Admin / Clerical
Location: Hackney Service Centre, Hackney Council
Hours Per Week: 36.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:10
Salary: £17.27
 
The purpose of this role is to assist the Recycling Officer in the administration, organisation, promotion, consultation, installation, operation and monitoring of kerbside, estate and bring site recycling schemes within Hackney.
 
 
EXPERIENCE:
• Experience of organising a high volume, varied workload without day to day supervision.
• Experience of liaison with a wide range of people.
• Experience of working in a Recycling or Waste Management Environment
 
CONTRACTUAL OBLIGATIONS:
• Ability to attend evening meetings.
• To assist local Community Groups and other Organisations and attend their meetings whether they be held during normal working hours or in the evenings and/or weekends.
 
DESIRABLE:
• Hold a current full driving licence.
 
 
Job Role:
• To provide support to the Recycling Officer to increase recycling and waste minimisation activities within the Borough.
• To liaise with different groups associated with multi-occupancy dwellings and bring sites (including the commuter and park recycling bins) within the Borough and actively promote the expansion of the number of communal recycling facilities and promote their use.
• To assist the Recycling Officer to manage kerbside recycling schemes (eg. dry recyclables’ collection), estates based recycling schemes and reuse projects, as needed, as well as support to manage public recycling-on-the-go and public bring sites.
 
• To assist the Recycling Officer to manage the waste awareness and education service as and when required.
• To provide word processing and database support to the Recycling Office, typing letters, reports, memos, and producing spreadsheets and other information related to recycling activities.
• To process customer queries and complaints within Recycling Operations in accordance with Council procedures.
 
• To maintain operational information and schedule and performance monitoring data. To correlate and analyse data received and provide various statistics related to the work of the Recycling Operations (eg. recycling tonnages, performance indicators, etc), using Excel packages.
• To take notes at various meetings and circulate minutes as requested.
• To monitor existing multi-occupancy/communal/kerbside recycling schemes/reuse schemes and deal with any day-day problems to ensure satisfactory operation; give consideration to the expansion or modification of these schemes to maximise participation and make the best use of resources. To advise residents of siting of recycling containers.
 
• To research and produce draft reports and letters related to waste minimisation and recycling as and when required.
• To attend and participate in meetings and functions (which may occur in the evenings or weekends) and to present talks where necessary.
• To advise and, where appropriate, assist local community groups and voluntary organisations in setting up recycling schemes.
 
• To undertake ordering of equipment and materials in accordance with Council procedure, Standing Orders and Financial Regulations.
• To undertake all duties and inter-actions with employees, partner providers and customers fairly, and without unlawful discrimination and with due regard to the Council’s Diversity and Equality in Employment and Service Delivery Policies.
• To maintain a working environment in which diversity is respected and responded to, and equality of opportunity is promoted.
 
• To implement policies and procedures necessary to meet customer care needs and which reflect the Council’s vision and core values.
• To ensure a positive image to customers and other individuals and organisations and promote the service by whatever means are appropriate and available.
• To ensure all complaints are responded to in accordance with Council procedure.
 
• To assist the Recycling Officer and Manager with the completion of funding applications for recycling projects, and ensure compliance with terms and conditions laid down by the funding body and meet agreed timescales and milestones.
• To assist in the implementation of action plans that translates the Council’s overall strategic objectives into operational initiatives to ensure that the Council meets its statutory requirements and local targets with regard to Recycling and Waste Minimisation.

Job Category : Admin & Clerical
Location : Queens Road 1, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £14.93

To cover the duty admin system, answering phone calls, responding to emails and dealing with service users who are coming into the building to provide documents and collect weekly money for personal expenses

Responsibilities

1. Identify the need for office support tasks and take proactive steps to provide cover for colleagues when required (e.g. PA support), duties may include; dealing with incoming phone calls, meeting arrangements and note taking, minute taking, data management, duty support.
2. Apply council wide administrative processes which support the work of the service; e.g. ordering goods and services, sending out letters etc.
3. Maintain IT systems, including local and corporate IT systems, spreadsheets, databases and text files. To be able to produce appropriate outputs, e.g. reports.
4. Update IT systems to ensure that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.
5. Scanning and uploading of documents to the information system, ensuring accuracy and appropriate disposal of paper documents.
6. Dealing professionally with incoming phone calls, emails and correspondence; taking messages in an efficient manner and redirecting calls to the appropriate officer where necessary.
7. To respond to enquiries sensitively and efficiently, from professionals and service users on the role and function of the service, either orally or in writing, taking into account individual circumstances.
8. To maintain strict confidentiality of all records produced and received and be aware of requirements of the Data Protection Act, 1998.
9. Compose and produce written and statistical reports, using council IT systems, such as MOSAIC, or with Microsoft Office suite and other appropriate software. This may be running standard reports or the worker may design for a specific need.
10. Take specific responsibility for a function related to the smooth operation of the office environment, which may require some specific knowledge (e.g. health and safety issues), or co-coordinating others’ activities.
11. To carry out the duties and responsibilities of the job in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation and to actively promote equalities through the application of the Council’s employment practices and procedures in accordance with relevant legislation.
12. Undertake other duties appropriate to the post that may reasonably be required from time to time.

Knowledge, including educational qualifications:
Excellent working knowledge of Microsoft Office at a level to compile reports (including embedding tables/diagrams), correspondences, presentations, maintaining spreadsheets, meeting arrangements.
Knowledge of the nature and operation of adult and children’s social services
Awareness of health and safety issues within an office environment.
Understanding and appreciating the importance of and need for confidentially.
Experience:

1. Experience of working to directorate and corporate policies, procedures and practice including performance frameworks and their application within a social care setting.
2. Experience of compiling and maintaining records and administrative systems.
3. Experience of data cleansing, producing statistical information.
4. Experience of composing written materials; including original correspondence, appropriate use of email, simple reports and administration of meetings including note/minute taking.
5. To have extensive administrative experience, including data input and retrieval.

Job Category : Admin & Clerical
Location : Northcott House, Keyworth & Wren Road Hostel, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 08:00
End Time : 16:00
Salary: £14.22

This is an additional post as a receptionist withim the hostel to help the Supported Pathways Officers
Mon-Fri 8-4pm
No weekend working or late working

The Receptionist and Service Support Officer is responsible for providing effective and efficient administrative support to the Supported Hostel Service. Their main responsibility is to provide reception desk services, ensuring excellent and quality customer care for all residents, visitors and callers; dealing appropriately with their query.

The Receptionist and Service Support must have the ability to deal with Adults who may be facing difficulties and can sometimes present challenging behaviour, and should be able to deal with this in a highly sensitive and professional manner adhering to health and safety and strict confidentiality procedures.

They will undertake a variety of administrative activities to ensure that service targets are met and continuous improvement is achieved, enabling frontline staff to concentrate on delivering the core business function

Knowledge, including educational qualifications:
Knowledge of the challenges faced by homeless vulnerable and disadvantaged adults

An understanding of the principles of a quality customer care service
Knowledge of Health and Safety issues in relation to a supported housing setting

Experience:
Experience of dealing with customers / members of the public on a professional manner
Extensive administrative experience, including data input and retrieval

Experience of compiling and maintaining records and administrative systems

Aptitudes, Skills & Competencies:
Ability to communicate clearly and professional with clients and colleagues
Ability to plan and organise own workload and respond to changing priorities and deadlines
Ability to record written/financial information accurately
Ability to prepare simple reports and correspondence

Job Category : Administration

Location :West Sussex County Council

Hours Per Week : 37.00

Start Date : Immediate start

Start Time :09:00

End Time : 17:30

Salary: £12.02

Pay – Grade 6

 Location – Chichester

Working arrangements – (Hybrid and Flexible Working) 

Job description: This job role will be responsible for supporting with tasks associated with the commissioning and contract management of hospital discharge services. Some of the tasks the individual will be required to carry out include: • Working a team email inbox – triaging and forwarding correspondence to the relevant personnel, • Drafting response emails, • Gathering data from service providers regarding the delivery of their service, • Drafting reports highlighting the delivery of hospital discharge services, • Arranging contract management meetings between the providers, the contract officer, and partners from the NHS, • Minute taking of contract management meetings, • Assisting with the processing of invoices and monitoring of budgets, • Assisting with the gathering and analysis of data regarding demand, throughput, and trends, and • Assisting with organising and minute taking of market engagement workshops. The individual is required to have IT, literacy, and numeracy skills, and be able to work as part of a team in an office environment.

Job Category : Admin / Clerical

Location : Hackney Service Centre, Hackney Council

Hours Per Week :36.00

Start Date : Immediate Start

Start Time :08:45

End Time :20:00

Salary: £17.27

Job Category : Sec / Admin

Location : The Ray Hurst Centre, Liverpool City Council

Hours Per Week :35.00

Start Date : Immediate Start

Start Time :09:00

End Time :17:30

Salary: £10.58

The successful post holder will be required to support the Quality Assurance & Safeguarding Unit providing high quality business support to Independent Reviewing Officers & Child Protection Chairs in the delivery of statutory responsibilities.

You will be responsible for the end to end administration of arranging statutory Child Protection Conferences & Looked After Children Reviews. This will involve liaising with social workers, team managers and Independent Reviewing Officers via verbal and electronic correspondence.

You will be a dynamic person with a positive ethos and a commitment to supporting children and young people. You will work well in a team and under your own initiative with the ability to prioritise a busy workload.

Responsibilities of the post include:

Substantial experience in working in a busy, confidential office environment in a senior management support role.

Experience of communicating with a wide variety of internal and external customers and dealing with issues in an appropriate manner.

Experience of processing financial data to a high standard, including ordering goods /services, payments and processing invoices.

Experience of arranging, administering and servicing meetings and low level panels, including the preparation of all paperwork, minute taking and distribution of minutes within agreed timescale. 

The role will be based in Ray Hurst Centre, Pendine Close, Liverpool L6.

Job Category : Admin & Clerical

 Location :Preston Campus, University of Central Lancashire

Hours Per Week :37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £12.09

Main Duties and Responsibilities:

1.         To provide a comprehensive personal assistant service for Executive Dean/Heads of School including diary and email management, assisting with personal organisation, setting up and maintenance of filing systems, fact finding, dealing with telephone calls and enquiries, drafting correspondence, arranging meetings/appointments including ordering catering and arranging car parking, receiving visitors, preparing papers, assisting with reports and the organisation of Faculty/ School events such as Away Days and conferences.

2.         To provide support to Executive Dean/Heads of School with finance processes in relation to Corporate/Purchasing Card, booking and arranging travel, accommodation, conferences, purchasing goods and services in line with Financial Regulations. 

3.         To support Executive Dean/Heads of School with the recruitment of staff in liaison with HR, including organising interview arrangements and timely notifications to HR in line with the recruitment procedure. Acting as a point of contact for HPL/ Ad-hoc staff contracts and coordinating the sickness absence in line with the University process. 

4.         To act as a central point of contact for the Faculty/School for other Professional Services such as Marketing, Estates Management, LIS, Telecoms and HR in relation to restructures, staff changes, staff recruitment and assist with access of space allocation; distribution of keys. To be proactive in signposting staff, in liaison with the Academic Service Resources Team, to self-service systems and guides.

5.         Specific to PAs to Executive Dean: To provide diary management support only for other management contract holders at Faculty level including the Director of Research. To support the Executive Dean in the preparation of reports, annual planning including fact finding, liaising with relevant services and acting as a point of contact to coordinate

Work Experience:       Substantial recent experience working as a Personal Assistant or equivalent

Experience of managing a varied and demanding workload using initiative and excellent organisational skills.

Experience and confident in the use of Microsoft Office suite of packages, electronic diary and filing systems.

Experience of servicing meetings and of organising, updating and maintaining accurate records and information.

Evidence of proactiveness in the continual review of working practices      Experience of working in an education environment

Experience of financial administration

Education/

Qualifications: A range of GCSEs, including English Language and Math’s at Grade C or above, or appropriate equivalent experiential learning

Word Processing/typing/IT qualification or demonstrable equivalent experiential learning           ‘A’ level or equivalent qualification

Temporary PA support to Dean and Associate Deans in School of Justice

Job Category : Admin & Clerical

Location : Monaghan Row, Newry, Mourne and Down District Council

Hours Per Week :37.00

Start Date : immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £12.02

Provide comprehensive administrative and secretarial support to a number of Council Officers on a 

daily basis including acting as point of contact for a service or department. 

2. Provide seamless confidential business support and administrative cover working cross departmentally as required within the Business Support Service. 

Provide business support to agreed service standards and standard operating procedures to ensure the highest standards of work, including effective and efficient turnaround times and work prioritisation.

4. Process and record applications, system transactions and queries in accordance with approved operating procedures.

5. Provide an excellent standard of customer service, including reception services and liaison with other departments of the council, external agencies and members of the public. This will include taking ownership of customer queries and complaints and following through to completion.

6. Provide advice and information to colleagues and customers on business support processes.

7. Process and maintain a range of data and document management systems, this will include filing, archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with statutory or service level agreement requirements.

8. Prepare papers and reports actioning recommendations and maintaining follow up and manage correspondence in accordance with departmental procedures.

9. Process financial transactions, to include recording and receipt of all monies (including credit card payments), bank lodgements, updating financial records, generating and processing invoices for authorisation, purchasing goods and/or services, maintaining stock control records, assisting with financial claims and budget monitoring in accordance with financial regulations and governance.

10. Operate and monitor the Council’s manual and computerised booking/requisition systems in accordance with approved procedures.

11. Acknowledge correspondence received and draft, issue and respond in accordance with departmental procedures and agreed timescales.

12. Organise meetings, prepare agendas, service meetings, take minutes, distribute all relevant documents, action recommendations and maintain follow up as required.

General

19. Carry out duties in compliance with the Health and Safety at Work Order 1978 (as amended); Acts of Parliament; Statutory Instruments and Regulations and other legal requirements; and all Council Policies and Procedures including Dignity at Work, Health and Safety, Attendance and all relevant Codes of Conduct.

20. Undertake the duties in such a way as to enhance and promote the positive reputation of Newry, Mourne and Down District Council.

21. Lead by example by behaving at all times in accordance with the Council’s values and promote same within the organisation and externally.

22. Undertake all aspects of work respecting confidentiality and ensure that personal and/or sensitive information under the control or access of the postholder is used, stored and maintained in accordance with relevant data protection legislation.

23. Contribute to Corporate, Departmental and Regional working groups as required.

24. When required, assist in the execution of the Council’s Emergency and Business Continuity Plans.

25. Promote diversity across the organisation and in the Department by adhering to the Council’s Equal Opportunity policies and procedures and avoiding all forms of discrimination both as an employer and a service provider.

Job Category : Administration

Location :Crawley Library, West Sussex County Council

Hours Per Week :40.00

Start Date :Immediate Start

Start Time :09:00

End Time :17:30

Salary: £10.79

Pay – Grade 3

 Location – Crawley or Chichester

Working arrangements – Some home working will be facilitated .

Required experience and skills

(These will be used as the shortlisting criteria)

Key Skills:

1) Literacy and numeracy skills in order to understand complex written instructions describing tasks, type documents or take complex messages.

2) Ability to interpret information, such as service complaints, and then redirect them to the appropriate person to provide quick and accurate resolution.

3) General IT skills including Word and Excel (or equivalent packages) for word processing, data processing, creating basic presentations, maintaining basic computer databases and production of straightforward statistical data etc.

4) Good communication and interpersonal skills in order to provide clear and concise advice and guidance to a range of clients, including the ability to provide helpdesk duties in an appropriate manner.

5) Ability to plan over the short term in order to organise bookings, monitor orderings and co-ordinate requests.

Qualifications and/or experience:

• 4 GCSEs with A-C passes including Maths and English or equivalent qualification or experience demonstrating that level of numeracy and literacy.

• Experience of working in an administration, research or customer service environment – Desirable

Key responsibilities

As directed, undertake a range of tasks effectively and efficiently within timescales e.g. collating straightforward / basic statistical or management information, general administration tasks, manual or electronic filing, telephone calls and desk-based research.

As a member of the administration support team, undertake a range of tasks as allocated, which may include support to colleagues to manage workloads across the team.

Make simple bookings, such as rooms, transport, refreshments, people etc as directed.

Input information into a database, produce defined basic presentations and templates, and/or input, update and maintain straightforward spreadsheets. May include the use of mail merge functions.

Communicate face to face with internal and external clients in an appropriate manner, including meeting and greeting visitors / clients. This may involve undertaking helpdesk duties.

Undertake telephone and scanning duties, including receiving and sending emails, taking clear and accurate telephone messages, occasionally competently transferring calls in an appropriate manner, and scanning a variety of documents.

Responsible for physical resources such as maintaining and ordering supplies, tracking delivery progress and preparing information packs as required.

Responsible for handling or processing information in order to collate and distribute papers, undertake sensitive office filing as directed and maintain records.

Support equality and diversity and respect customers, clients and other members of staff regardless of gender, age, disability, sexual orientation, religion or ethnic origin.

 Job Description : We have an exciting opportunity to work within the Bridging Team, as a temporary Administration Support Officer. This is a key role that will work with our team who provide coordinated front-line support directly to Afghan residents located in Bridging accommodation in West Sussex and a diverse range of partner organisations. Most days you will be based in Bridging accommodation, working closely with the wider team providing practical and administration support where it’s most needed. This is a varied role and will include making and receiving telephone calls, undertaking desk-based research, recording details of research in record keeping systems such as excel spreadsheets and practical tasks such as making up information packs. You will also provide routine administrative support within and across the service, and be responsible for the effective and efficient provision of a direct / indirect administrative service to clients, undertaking a range of tasks as directed.

Job Category : Sec / Admin

Location : County Hall, Raikes Lane, Mold CH7 6NB – Phase 2, Flintshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start 

Start Time : 08:30

End Time : 17:00

Salary: £11.18

To support the team during the summer months due to increased work with Free School Meals and School Essentials Grant. To include updating systems, working on reports and communicating with customers, support workers and schools.

Job Category : Admin & Clerical

Location :Downpatrick Leisure Centre, Newry, Mourne and Down District Council

Hours Per Week :22.00

Start Date : Immediate start

Start Time :17:00

End Time :22:30

Salary: £12.02

Business Support Officer – Down Leisure Centre 

Monday 5pm-10.30pm

Tuesday 5pm – 10.30pm

Wednesday 5pm-10.30pm

Thursday 5pm-10.30pm

Job Category : Admin & Clerical

Location : Civic Offices, Vale of Glamorgan Council

Hours Per Week : 37.00

Start Date : immediate Start

Start Time : 08:30

End Time : 17:00

Salary: £11.59

MAIN DUTIES AND RESPONSIBILITIES

The job description refers to the principal duties and responsibilities of the Post.  It does not necessarily list in detail all the tasks required to carry out these duties and responsibilities.

•          Undertake key responsibilities for a caseload of clients within the sheltered scheme to promote independent living and safety in their homes.

•          Co-ordinate support services from other agencies, carers and relatives as necessary within the Sheltered Housing Scheme.

•          To make daily contact with tenants as required, being proactive in checking on their welfare in line with their individual support needs. 

•          To ensure the designated scheme is linked to the relevant alarm response system, and to maintain regular liaison with the staff in relation to any tenant, including making referrals for dispersed alarms where required.

•          To respond to emergencies as they occur.

•          To seek, build and maintain partnerships with external agencies providing services. To utilise those services to provide maximum benefit for clients and to use the relationship to promote the council’s sheltered schemes and services. 

•          To develop and maintain an up to date and extensive knowledge of service available to the client group and be able to signpost tenants to these services and empower them to make use of them independently.  

•          To advocate on behalf of clients where required to ensure that they receive services to which they are entitled.

•          To complete, maintain and review all records for sheltered schemes and all clients to a high standard; including support plans, risk assessments, daily logs, personal files, emergency details, building and fire records and monitoring information (e.g. outcomes monitoring required by the Supporting People Team).

•          To develop protocols , guidance and procedures for the use of on site facilities to include the laundry, guest room, fitness suite  and any IT or electronic equipment provided for residents use in line with the relevant Council Policies and Health and Safety legislation.

•          To ensure confidentiality is maintained at all times. 

•          To undertake the Premise Management function for the buildings and services provided to sheltered schemes and take the lead in investigating and resolving issues as and when they occur to ensure that the council provides a high quality and safe environment in its sheltered schemes.

•          To be responsible for the security of purpose built schemes and to make tenants aware of the scheme security.

•          To promote and market the council’s housing services and schemes including the benefits of downsizing and/or measures that can be put in place to enable a property to remain safe and accessible for the tenant.

•          To ensure that all tenants of designated properties are offered an assessment of their needs when they become eligible for the service and to repeat this offer periodically to ensure any needs are addressed promptly.

•          To use this offer process to monitor the well-being of tenants and work closely with housing officers to report any concerns about any aspect of a tenancy or property.

•          Undertake initial and continuous support and risk assessments for customers and ensure that support plans are a comprehensive and detailed record of the outcomes that are achieved for clients.

•          To ensure that periodic checks on all matters of Health and Safety and Fire Safety at purpose built schemes take place and to work with the appropriate technical officer to achieve this.  

•          To ensure that tenants with mobility issues living in sheltered schemes have up to date Personal Emergency Evacuation Plans and that these plans are identified in site log books and are reviewed periodically.

•          To act as keyholder for the complex and associated properties.

•          To be responsible for stock control of cleaning items, first aid supplies and associated stationary. 

•          To provide a first aid emergency response to residents and visitors to the Sheltered Housing Complex

•          To be responsible for the periodic testing of emergency alarm equipment including hard-wired systems, dispersed alarms where requested and pendants and the recording of this testing.  

•          To ensure that personal objectives derived from the council’s corporate plan are achieved.

•          To encourage tenants to become involved with activities and groups to enhance participation and accountability and where necessary to be responsible for the management of cash where tenants are required to contribute.

•          To organise, develop and procure  social events as desired by the tenants and encourage them to take the lead in organising themselves thereby ensuring they are fully engaged in the services available to them, promoting independence and wellbeing.

•          To engage with the wider community, developing strong links with schools, voluntary groups and other service providers to ensure that residents are not excluded from services in their local area. 

•          To carry out assisted viewings and sign ups  when required at sheltered schemes

•          To manage the hiring of Scheme Guest Rooms and the associated cash handling in line with the Councils Financial Standing Orders and Procedure notes and audit recommendations,

•          To provide cover to other sheltered schemes if required egholidays and longer term absences.

•          To provide help, advice, guidance and support to colleagues in matters related to later life and aging.

•          Ensure compliance with the Council’s Financial Regulations, Standing Orders, Policies and Procedures

•          To implement the principles of the Council’s Equal Opportunity Policy whilst carrying out the above duties

Job Category : Admin & Clerical

Location : Taylor Maxwell House, Plymouth City Council

Start Date : Immediate Start

Salary: £10.42

Key activities: Communicate with customers in a variety of ways (including face to face, online, over the phone) providing clear information about how to access services. Book appointments according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments. (30%)

 Accurately produce documents according to guidance and local policies/procedures within set time frames (30%)

 Accurately update information on relevant systems e.g. Academy, Civica, Radian and Central (15%)

 Handle and process customer data, payments and stock in a secure and confidential manner on daily basis e.g. financial transactions for chargeable counter services (15%)

 Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice (2%)

 Promote services and resources including through the preparation of displays and distribution of posters, leaflets and external advertising (2%)

 Where required, work alone and at times be responsible for security, such as locking and unlocking buildings, holding keys and setting and unsetting intruder alarms (2%)

 Effective liaison with external agencies, for example representatives from Government Departments and Emergency Services, as required (2%)

 Undertake other duties appropriate to the grade of the post (2%)

Essential Qualifications / knowledge 

Competent user of ICT including Microsoft Office, (Word, Excel, Access and Outlook) or equivalent

 Knowledge of appropriate service area

 2 GCSEs Grade A*-C (9-4)or equivalent in English and Mathematics, or equivalent

work experience

 A willingness to undertake appropriate and regular training as required.

Customer care qualification/training

 Basic knowledge of relevant legislation, policies and registration procedures  Experience of using registration software

Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing

 Knowledge and experience of diffusing difficult situations, including Safeguarding requirements.

 Financial transactions, including cash handling

Job Category : Admin & Clerical

Location : Ballard House, West Hoe Road , Plymouth City Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £13.41

 
key activities

Estimate and forecasting of project deliverables at outset of, medium/low

risk, projects. (10%)

Develop outline and full business case and other necessary documentation

for multiple, medium/low risk projects. (25%)

Report progress of projects as agreed within governance arrangement and at

required intervals in line with standards set out by the Portfolio Office.

(10%)

Use the required systems and tools to undertake effective project

Within their allocated projects, manages risk, issues, dependencies,

resources, budgets, benefits, lessons learned, stakeholders and other

relevant areas. (15 %)

Perform process design, requirements capture/analysis and/or other non-

specialist business analysis (15%)

Monitor budgets (up to £250k) and resources allocated to projects,

monitoring the expenditures and costs against delivered and realised benefits

as the project progresses. (15%)

Undertake other duties appropriate to the grade of the post including the

provision of guidance and support to others in the team.

Essential qualifications/knowledge:

GCSE A*- C (9-4) English and Maths.

Knowledge of budget management.

Prince 2 Foundation.

Change Management qualification.

Knowledge and experience of using the following procedures or similar

Microsoft Project Server (or similar) Align, SharePoint, Microsoft Project and

other systems used in project management.

Understanding stakeholder requirements.

Delivering customer needs effectively.

Can plan, schedule and prioritise activities for self and others.

Managing change

Using Prince 2 methodology in project management.

Excellent communication skills required.

Planning and organisational skills.

Use of Microsoft Word, Excel, PowerPoint and Outlook.