Job Board

Job Category : Sec / Admin

Location : Town Hall, Corporation Street, WA10 1HP,  St. Helens MBC

Hours Per Week :37.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:30

Salary: £10.42

To work as part of a busy team, providing administrative support to enables the effective and compliant procurement of good, services, and works, while maintaining systems and data. Overseeing the administration of processes and procedures related to procurement activities, that support excellent customer outcomes.

1.         Overseeing and administering processes and procedures related to procurement activity across the Council.

2.         Administering systems required to support service delivery, including, amongst others; group email, CRM, requisitions, stores, e-procurement, vendor set-up, and webpages; helping address issues, making improvements, and assisting internal and external users as required.

3.         Provide excellent levels of customer service, overseeing general communications (correspondence and enquiries) with customers and providing advice and guidance where required.

4.         Prioritise own workload, to pre-determined deadlines and to comply with any relevant regulatory or legislative requirements.

5.         Complete any and all required forms, returns, documents, etc., including those required by external organisation and outside agencies.

6.         Responsible for the administration of financial matters, such as petty cash, orders and payments, etc..

7.         Support the delivery of meetings and events, including taking notes or confirming actions and outcomes, as well as representing the Council and Service at external events.

8.         Maintain and distribute records and information, including the use of relevant ICT systems and office equipment.

9.         Analyse and evaluate data and information, using this to produce reports as required, and present insights (what the data tells us) to others.

10.       Contribute to the overall performance of the team, and support others in delivering against agreed targets and outcomes, including assisting in the management of corporate contracts. 

11.       Support the continuous and discontinuous improvement of the procurement service, through developing guidance and tools, reviewing processed, and identifying opportunities for enhancement or innovative solutions to service challenges. 

12.       Undertake continuous personal and professional development.

13.       Liaise with colleagues across the council, to ensure appropriate professional advice is obtained as necessary, such as; legal, audit, health and safety, equalities, and human resources.

14.       Supporting the investigation and response to customer requests in line with corporate policies and procedures, including; freedom of information, data protection, and complaints.

Job Category : Sec / Admin

Location : Town Hall, Corporation Street, WA10 1HP, St. Helens MBC

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £10.42

To work as part of a busy team, providing administrative support to enables the effective and compliant procurement of good, services, and works, while maintaining systems and data. Overseeing the administration of processes and procedures related to procurement activities, that support excellent customer outcomes

Responsibilities & Outcomes

1.         Overseeing and administering processes and procedures related to procurement activity across the Council.

2.         Administering systems required to support service delivery, including, amongst others; group email, CRM, requisitions, stores, e-procurement, vendor set-up, and webpages; helping address issues, making improvements, and assisting internal and external users as required.

3.         Provide excellent levels of customer service, overseeing general communications (correspondence and enquiries) with customers and providing advice and guidance where required.

4.         Prioritise own workload, to pre-determined deadlines and to comply with any relevant regulatory or legislative requirements.

5.         Complete any and all required forms, returns, documents, etc., including those required by external organisation and outside agencies.

6.         Responsible for the administration of financial matters, such as petty cash, orders and payments, etc..

7.         Support the delivery of meetings and events, including taking notes or confirming actions and outcomes, as well as representing the Council and Service at external events.

8.         Maintain and distribute records and information, including the use of relevant ICT systems and office equipment.

9.         Analyse and evaluate data and information, using this to produce reports as required, and present insights (what the data tells us) to others.

10.       Contribute to the overall performance of the team, and support others in delivering against agreed targets and outcomes, including assisting in the management of corporate contracts. 

11.       Support the continuous and discontinuous improvement of the procurement service, through developing guidance and tools, reviewing processed, and identifying opportunities for enhancement or innovative solutions to service challenges. 

12.       Undertake continuous personal and professional development.

13.       Liaise with colleagues across the council, to ensure appropriate professional advice is obtained as necessary, such as; legal, audit, health and safety, equalities, and human resources.

14.       Supporting the investigation and response to customer requests in line with corporate policies and procedures, including; freedom of information, data protection, and complaints.

Job Category : Admin / Clerical

Location : Princess Royal University Hospital, Bromley Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 08:45

End Time : 17:00

Salary: £17.09

• Educated to a high level – first degree or equivalent. 
• ·  Progression to BR10 would require completion of the post graduate certificate in Commissioning in Public Care or any other relevant commissioning qualification 

additional support required in the team to assist to reduce the timescale between care act assessment and service going in.

To discharge the Authority’s responsibilities under the Children Act 1989 and other relevant legislation with respect to children in need, children in care and young people leaving the care system.

To discharge the Authority’s responsibilities under ASCOF and other relevant legislation with respect to clients with disabilities, vulnerabilities and care needs.

To ensure the council’s eligibility criteria, policies and procedure are followed in relation to service users.

To help create packages of support to prevent unnecessary reception of children and young people into care and to assist adult clients to remain in their own home where possible and/or to move to suitable and appropriate residential care.

To match service user needs to potential placements.

To monitor the performance of current providers of placements and support services.

SUMMARY OF RESPONSIBILITIES AND DUTIES:

To ensure that all services commissioned in both placement and support services meet the Council’s Best Value requirements.

To identify the most appropriate and best match of service to client to ensure that clients have their needs met and are safeguarded.

Summary of Duties: Children’s / Adult Placement Officer

1. To receive referrals and assessments from care managers and social workers for clients requiring placements in a timely, professional, efficient and positive manner. To assess the needs and desired outcomes and to match these against an appropriate provision in order identify the best value placement for the client.

2. To make recommendations to the social worker and/or funding panel on the most appropriate and best value options that will meet the service user’s needs. To take responsibility for ensuring that the provider/organisation is both fit for purpose and able to meet the needs of the service user, including undertaking reference, registration and evaluation checks on the providers.

3. To ensure, where required, that notifications of service changes are made to the Finance department to ensure that, where required, financial assessments are undertaken of the client for calculation of contribution to the cost of the care package (adult services only).

 Job Description & Person Specification

    5. To negotiate the cost of all placements and support packages to ensure that the Authority receives the best value service and the most appropriate care and support for our clients, taking into account all cost implications for recommended placements.

6. To commission a range of assessments (medical, parenting, risk, fostering and psychological) as required and identified by the care plan at the request and approval of the Head of Service.

7. To undertake inspection and evaluation visits to providers for both individual clients and for general database records. To produce a report of findings, including recommendations as to the suitability of the provider to meet needs of potential placements. To regularly review and monitor the provision ensuring that up to date Ofsted and CQC reports are received and reviewed, Statements of Purpose and references are regularly updated.

8. To undertake investigation of complaints and concerns as raised by the team, social workers or managers regarding external providers. To produce reports of findings; to meet with providers and agree action plans to remedy any identified faults or failings and to monitor and maintain progress updates against the action plan.

9. To assist the Leaving Care team to identify suitable and appropriate accommodation for young people to move on to when they reach the age of 18 years as required by the Pathway Plan.

10. To ensure communication with Adult services is maintained for young people identified as likely to need Adult services, in particular as they move towards the age of majority.

11. To liaise with social workers and other professionals and agencies regarding assessments of care needs and potential service providers in order to assist the development of appropriate and coherent care planning. This may include the negotiation with other agency representatives around contributions to service funding.

12. To attend London Care Placements Steering Group meetings as required.

13. To participate in a duty rota system dealing with all emergency placements received whilst the duty officer, including following through overnight & weekend placements by updating Carefirst and liaising with social workers on the longer term plans.14. To keep social workers and managers informed of the progress of longer term placement finding progress, liaising and consulting with related departments, eg SEN, EWOs on information around changes to placements

Job Category : Admin & Clerical

Location : Lincolnshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £10.42

Situated in the Schools Finance Team, the main tasks undertaken will be as follows:

To provide  the Schools Finance Team with administrative support.

To assist with the administration of Lincolnshire County Council’s Sickness Insurance Scheme. This entails checking sickness template premiums, invoicing schools, checking monthly sickness & maternity claims, preparing reimbursements of claims.

To upload Schools Forecasts on to the finance system.

To provide administrative support relating to the booking process for schools finance training.

To undertake housekeeping and monitoring tasks in the finance system.

To assist the team with work as allocated by managers of the team. 

Lincolnshire County Council currently has a hybrid working model. Therefore both roles will be predominantly home based, however there will also be a requirement for weekly working from LCC’s central Lincoln offices based in Lancaster House (LN1 1XX). 

Experience of using excel is essential.

Job Category : Admin & Clerical

Location : Priory House, Central Bedfordshire Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £11.22

This is an office based position, 37 hrs per week (Mon -Fri)

Below is a quick summary of some of the roles and responsibilities this job entails 

To provide an effective administrative service to Customer Finance to 

ensure that all service users receive a financial assessment.

To identify users in receipt of means tested services who require a 

financial assessment; to ensure that Community Finance Advisers

meet weekly visit targets in order help optimize the financial 

resources of the Council.

To be the main point of contact for all users and / or family members 

to arrange financial assessments and to provide advice and 

information on the financial assessment process.

To ensure that action is taken for those users who decline visits to be 

invoiced as appropriate.

We do require an standard DBS for this position

Job Category : Admin & Clerical

Location : Lincolnshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:00

Salary: £10.42

PURPOSE OF JOB:

Contribute to the delivery of services for area of responsibility. Assist, as appropriate, with:

• Providing an integrated approach to performance management, quality standards and service delivery

• Embedding new ways of thinking and working

• Developing and maintaining strong, positive working relationships with

commissioners, their teams/partners and across service areas as appropriate

To provide day to day support, advice and guidance to the provider team(s) and/or work within own area of responsibility

To assist in the commissioning, delivery, coordination and promotion of transport services and related project work at operational level.

Continuously look for synergies and efficiency savings across area of responsibility.

Operational role, customer facing on the telephone, emails.

Inputting and managing data.

Dealing with applications for bus passes.

• Must be working towards or hold a CILT Certificate or BTEC National Certificate (or equivalent) or relevant experience. 
• Must be skilled in IT procedures. 
• Must be skilled at team working and working on own initiative in routine 

matters and in prioritising work. 

• Must have good verbal communication skills both telephone and face to 

face and be able to demonstrate empathy and tact to address sensitive 

issues and deal with the requirements of vulnerable customers. 

• Competent at undertaking routine correspondence. 
• Must have good interpersonal skills. 
• Good knowledge and understanding of the Group’s procedures and 

protocols and how to apply them in own area of work, and of other Directorates requirements e.g. operator and contractor Conditions of Contract, Service Level Agreements, Children’s and Adults Directorate criteria. 

• Good understanding of operational performance management. 
• Must be competent at identifying operational risks within own area of work and office environment. 

• Must be skilled at interpreting information from a number of sources to inform decision making. 
• Knowledge of Data Protection and FOI requirements. 
• Good geographical knowledge of the County. 

The specific knowledge, skills and abilities required with vary depending on the needs of the role. Specific posts may necessitate advanced specialist knowledge and skills. Post holders should be comfortable working with ambiguity and uncertainty. 

Job Title : Educational Psychologist

Job Category : Interims

Location : Patchway (Severnvale) Hub, South Gloucestershire Council

Hours Per Week : 37.00

Start Date : Immediate start               

Start Time : 09:00

End Time : 17:00

Salary: £360.00 Per Day

To carry out psychological assessments and provide the LA with psychological advice for Education, Health and Care (EHC) Needs Assessments.

Job Category : Admin / Clerical

Location : CLARENDON RD CENTRE, London Borough of Haringey

Hours Per Week :35.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:00

Salary; £12.47

Receptionist at a Community Mental Health service.  Clarendon Recovery College offers courses for everyone on all aspects of of maintaining good mental health and mental illness. 

• To ensure Reception gives a positive first impression and provides excellent customer service and information to visitors and students and other stakeholders to the Clarendon Recovery College (CRC), 
• To engage positively with visitors who may be quiet or anxious, disturbed or aggressive with a professional manner.
• To maintain good, displayed information. 
• To manage and administer the enrolment of students and other stakeholders to the CRC.
• To work as part of a team in producing our Course Guide three times a year taking lead responsibility to matching the proposed courses to the calendar.
• To share some administrative duties with your part time colleague. 
• collecting and collating session registers and evaluations to present as useful data for the management team.
• collecting and recording cash from the CRC public café
• To communicate effectively and accurately over the phone, face to face and in writing and online and to record accurately all contacts with the Clarendon Recovery College
• To act as part of the publicity team designing and producing leaflets and other publicity documentation and making sure these items’ reach is a wide as possible.

To induct, train and manage volunteers and work experience students in Reception and Administrative duties.

Knowledge, Qualifications, Skills and Experience

        At least two years experience working as the first contact including face to face contact for vulnerable people

        Working as a Receptionist and as an administrator supporting operational management.

        Experience of using financial systems like SAP and procurement systems like HPCS

        Experience of writing memos, letters, taking accurate minutes and writing brief reports .

        Experience of communicating effectively at all levels in person, by writing, letters, emails and reports, and on the phone

        Experience of maintaining and updating digital records and designing simple systems for those records.

        Experience of and responsibility for cash handling.

        Working with people with challenging behaviour

        Experience of working co-operatively as part of a team.

        Good time management skills

        Knowledge and awareness of issues relating to people from different cultural and ethnic backgrounds

        Understanding of mental distress and its effect on individuals and social exclusion.

        Experience of data visualisation tools like PowerBI or a willingness to learn.

        Experience of more advanced tools with the Microsoft Office package like pivot tables in Excel and setting up Kiosks powered by Powerpoint.

Job Category : Professional

Client Location : Powys County Council

Hours Per Week : 37.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:30

Salary: £17.52

1. To take the lead on specific planning policy topic areas to include:

• Undertaking research and evidence gathering from a number of different sources both inside and outside the Council.
  • Analysis of findings.
  • Policy drafting.
  • Appraisal and assessment of policies.

• To contribute towards the monitoring, review and formulation of planning policy.
• To represent the Authority at public examinations, inquiries and hearings.

• To prepare and present reports to Committees, working parties and any other relevant meetings.

• To contribute towards the monitoring of policies and proposals including the annual monitoring report.

• To advise on the proposals and policies of other bodies (internal and external).

• This position has a requirement for a Standard DBS Check.

• Applicants should be able to pronounce Welsh personal and place names

correctly, and can give/ respond to basic greetings on the telephone or in person, or to be prepared to learn within a reasonable period.

• To address health and safety policies and arrangements in a pro-active manner to ensure that a high standard of safe working practices are maintained.

1. To actively support and implement the principles and practice of equality of opportunity as laid down in the Council’s Equalities Policy.

Experience

Previous experience of Planning Policy.

Experience of delivering excellent customer care.

Experience of dealing with elected members, statutory consultees, the private sector and the wider community.

Knowledge

A sound understanding of planning legislation and procedures.

Registrations, Qualifications &Training

Degree or equivalent in Planning or a planning related subject. 

Chartered Membership of the Royal Town Planning Institute.

Excellent oral and written communication skills.

IT literate.

Ability to meet tight deadlines.

Ability to manage competing priorities.

Ability to work under pressure.

Ability to use GIS

Job Category :Admin / Clerical
Location : Saxon Centre, Bromley Council
Start Date : Immediate Start
Start Time : 10:00
End Time : 18:00
Salary: £10.57
Administrative Officer within our Children’s Contact Centre Service

Part-time role, 18 hrs per week (working hours; Wed 2pm till 6pm, and Thurs-Fri 10am till 6pm)

The primary base would be in Orpington Children’s Contact Centre, Lych Gate Road, Orpington.

We require someone with excellent communication, interpersonal, and organisational skills for this demanding and busy role.

The successful candidate will have sound knowledge and experience of providing a wide range of administrative support to a large team.

Good IT skills are essential including accurate and timely data entry and experience of using the full Microsoft Package.

This is a customer facing service so the ability to work with people is essential.

1. Good communication skills, both oral and written.
2. Good interpersonal skills.
3. Able to demonstrate accuracy across a range of tasks.
4. Able to work with minimal supervision and under pressure.
5. Able to work as a team member providing support and help to colleagues.
6. Able to use IT, including the full Office package and databases.
7. Able to take accurate and appropriate minutes.
8. Able to undertake, organise and prioritise a varied and challenging clerical and administrative workload.
   Able to demonstrate a willingness to learn about the service and other services within the local authority

Experience

1. Dealing with a range of people in a range of ways including face to face, correspondence and telephone calls.
2. Working effectively as part of a team to manage both own and shared workloads.
3. Using the full Microsoft Office package applications for a range of purposes.
4. Effectively undertaking varied clerical and administrative duties to support a team.

Qualified to Level 2 including English and Maths, or significant relevant experience.

Job Category : Admin & Clerical

Client Location : County Hall, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:00

Salary: £10.98

*PLEASE NOTE THAT FOR THE RIGHT CANDIDATE SOMERSET CAN BE FLEXIBLE WITH THE RATE OF PAY ON OFFER*

1.         Process financial transactions/invoices in accordance with agreed practice and authorisation processes, eg Accounts Payable transactions, Accounts Receivable transactions, Cashiering processes, Master Data transactions, etc.

2.         Act as a local point of contact for administrative and/or finance related queries, providing advice & guidance to operational and other staff, suppliers and customers, eg AP/AR/Master Data/Cash handling processes, Financial Management Regulations, administrative policies.

3.         Administer financial schemes in accordance with agreed practice and authorisation processes, eg Purchasing Cards, Petty Cash, Construction Industry Scheme for tax, Controlled Stationery, etc.

7.         Oversee and maintain information on IT systems, eg SAP, Spreadsheets, etc.

Contacts & Relationships

•          Internal contacts include members of Finance, budget holders, other officers dealing with finance transactions (including schools), colleagues in ICT and HR. The purpose of this contact is to provide information and financial support.

•          External contacts can include suppliers, customers, internal and external auditors, colleagues in central government departments and finance staff in other authorities.

Job Category :Admin & Clerical
Client Location : Plymouth City Council
Hours Per Week :37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.18

Business Support Officer required to support increased workload following local elections. Supporting the elections team with administrative tasks including supporting a local by-election and post-election administration tasks following local elections. This is a 2-month fixed term post, based in Ballard House full time (Mon-Fri 9-5)

Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services (25%)
 Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary (20%)
 Accurately update information on relevant systems e.g. Academy, Civica, Carefirst (30%)
 Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g. financial transactions for chargeable services (20%)
 Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice – supporting a continuous improvement ethos (5%)

 NVQLevel2or3
 Customer care qualification/training
 Basic knowledge of relevant legislation, policies and procedures
 Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.
 Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
 Experience of providing an effective and efficient business support service to customers.
 Administrative experience with an understanding of office procedures.
 Experience of prioritising own workload to ensure deadlines are met.
 Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.

Job Category : Admin / Clerical

Client Location : London Borough of Hillingdon

Hours Per Week : 36.00

Start Date :Immediate Start               

Start Time : 09:00

End Time : 17:00

Salary: £13.39

This is an excellent opportunity to join the Business and Technical Support Team. 

This role is primarily around providing minute taking support to our social care teams for example case conferences, Fostering and Adoption Panel meetings and other high-profile meetings.

In addition, the role can also involves updating databases, resolving queries, document management, supporting social work teams, internal and external communication and working with a range of IT systems.

CYPS/ASC role-specific activities:

● Coordinate all team activities including (but not limited to):

● Team meeting organisation and preparation, taking meeting minutes, updating core database systems, being the first point of contact for the team caseload, and managing bring-up/bring forward systems

● Support operational staff with the use of the case management system with the principal objective of up-skilling staff to self-manage and therefore ensure maximum use of the case management system functionality

● Where applicable, provide expert case management and document management systems (i.e. ICS Protocol and Civica) knowledge to resolve complex system issues (with support from ICT when required)

● Support Teams with awareness and use of management information to enhance service delivery, including producing management reports that identify outstanding actions requiring operational staff intervention

● Resolve complex issues and queries in accordance with corporate procedures and policies

● Deliver technical administrative support to the Team that assists operational managers and staff with delivering enhanced services to residents, including any service-specific requirements

● Take accurate minutes for team safeguarding/multi disciplinary meetings

Job Category : Admin / Clerical

Client Location : Broadwater Farm Community Centre, London Borough of Haringey

Hours Per Week : 36.00

Start Date: Immediate Start               

Start Time : 09:00

End Time : 17:00

Salary: £15.17

Purpose of the Role:

To work as part of a team in a busy environment assisting the operational teams to carry out administrative tasks and some scheduling. You will need to be consistent in delivering a quality planning and administration service to our residents, leaseholders, contractors, and other stakeholders.

As an Administrator your main role will be to support the delivery of front line services, communicating effectively with internal and external customers, and managing the back office administration processes.

Duties and responsibilities 

1. Provide excellent customer service and experiences to all customers and stakeholders to maximise customer satisfaction.

• Order supplies and materials for operatives and the wider team to ensure that where possible, tasks are completed right first time and service continuity is maintained. 

• Monitor and process forms and information provided by operatives or Supervisors/ Managers in the course of your duties.

• To maintain accurate records regarding leave, sickness absence, and training for staff, recording details in our IT systems. 

• Ensure that periodic compliance and maintenance checks to plant or vehicles are carried out, and escalate to Supervisor/ Manager in good time where targets are in jeopardy.
  
• Develop and maintain relationships with internal and external stakeholders to support our residents.

• Raise, cancel and update works orders to ensure the smooth running of the service and address any escalated issues in line with procedures.

• Lead and promote a positive health and safety culture in accordance with company policy and procedures. Ensuring that operatives are equipped with the appropriate information for their work at all times to maintain health and safety at work.

• Work closely with other areas of Property Services, Homes for Haringey and subcontractors to coordinate, respond to and resolve complex repairs and customer complaints. 

1. To always operate professionally both as an individual and as a team member for the benefit of the customer, contributing ideas, suggestions and feedback to managers, ensuring quality standards is maintained.

1. To use agreed procedures to receive, assess and action customer requests in an efficient and effective manner.

1. Answer and process all telephone calls accurately, politely and courteously within specified targets and standards, ensuring that messages are appropriately communicated, and accurate descriptions of the works required is obtained and entered into the appropriate IT systems. 

1. Carry out administration tasks using the performance dashboards and workflow systems to ensure that a responsive and effective repairs service is provided to high quality standards, all response times and KPIs are met, all service failures are managed in a timely and professional manner and all processes, procedures and service levels are adhered to.

1. Responsible for data entry using a range of IT applications including repairs and asset management software to ensure all customer transactions are recorded in an accurate and timely manner.

1. Updating of systems/records in real time to ensure that information/data is kept up to date and accurate.

1. Conduct telephone and other satisfaction surveys, providing appropriate reports to managers as requested.

1. Communicate internally and externally through letters, emails, and other forms of electronic communication. Attending meetings to take minutes and notes where required.

1. Responsible for the day-to-day management and responses to all associated mailboxes including the HRS dedicated touch points, dealing with feedback and queries from customers and other departments.

1. Be responsible for reporting and logging all IT and telephony issues to the IT department, assisting operatives in the use of their mobile devices and escalating on-going problems to the relevant manager.

• To maintain stationery and equipment stocks and distribution of new stocks, maintaining up to date records.

• Promote and represent Homes for Haringey at all levels throughout the organisation and to external bodies.

• To work at or from any specified location

• To deputise in the absence of Planners.

Undertake any other duties consistent with the objectives of the post and work within the overall scope of the repairs team’s requirements, based on service demand and staffing requirements

Job Category : Admin & Clerical

Client Location : Lincolnshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start              

Start Time :09:00

End Time : 17:00

Salary: £10.42

Situated in the Schools Finance Team, the main tasks undertaken will be as follows:

To provide  the Schools Finance Team with administrative support.

To assist with the administration of Lincolnshire County Council’s Sickness Insurance Scheme. This entails checking sickness template premiums, invoicing schools, checking monthly sickness & maternity claims, preparing reimbursements of claims.

To upload Schools Forecasts on to the finance system.

To provide administrative support relating to the booking process for schools finance training.

To undertake housekeeping and monitoring tasks in the finance system.

To assist the team with work as allocated by managers of the team. 

Lincolnshire County Council currently has a hybrid working model. Therefore both roles will be predominantly home based, however there will also be a requirement for weekly working from LCC’s central Lincoln offices based in Lancaster House (LN1 1XX).

Experience of using excel is essential.

At least 5 GCSE passes at Grade C or above or equivalent, Apprenticeship or NVQ Level 2 Business Administration or equivalent (achievement of 80% of units and off the job training if in progress).

Experience of MS Office:sWord, Excel as a  minimum

Job Category : General Industrial

Client Location : Delamont, Newry, Mourne and Down District Council

Hours Per Week : 20.00

Start Date : Immediate Start              

Start Time :10:00

End Time : 21:00

Salary; £10.42

1. Carry out duties for all jobs up to and including those in the grade / scale set for this post provided such duties are deemed to be within the area of work. 
2. Carry out duties in compliance with the Health and Safety at Work Order 1978 (as amended); Acts of Parliament; Statutory Instruments and Regulations and other legal requirements; and all Council Policies and Procedures including Dignity at Work, Health and Safety, Attendance and all relevant Codes of Conduct. 
3. Complete all documentation associated with the duties of the post. 
4. Participate in staff training and development activities to ensure that knowledge, skills and competence required to fulfil the role in full are up to date. 
5. Undertake the duties in such a way as to enhance and promote the positive reputation of Newry, Mourne and Down District Council. 
6. Undertake all aspects of work respecting confidentiality. 
7. By its nature the post will require flexible working to meet the needs of the service. 
8. Contribute to Corporate, Departmental and Regional working groups as required 

GCSE passes (Grades A – C) in both English Language and Maths or equivalent. 

PLUS 

At least 6 months relevant experience in a customer facing role working with the public. 

OR (in lieu of GCSE passes) 

At least 1 year’s relevant experience in a customer facing role working with the public. 

At least 6 months’ previous experience of cash handling and keeping associated records in a work environment. 

Must be available to work April to September including evenings, weekends, public holidays 

Access to transport to meet the requirements of the post; or have access to a mode of transport that will enable the post holder to fulfil the role in full. 

A current recognised First Aid certificate (i.e. British Red Cross, St John’s Ambulance, Order of Malta). 

Job Category :Admin & Clerical
Client Location : Homeworking Hybrid, Met Office
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.55
Job holder has been temporarily moved to provide maternity cover to the co-ordination manager. The agency worker is required to back fill her post which she will step back into once the person she is covering returns from maternity leave.

Job Category : Admin / Clerical

 Location : Civic Centre, Bromley Council

Start Date : Immediate Start

Start Time :08:45

End Time :17:00

Salary: £12.27

To provide general administrative support to the Central Placements Team.

SUMMARY OF RESPONSIBILITIES AND DUTIES: 

1 – To liaise with Finance section ensuring all relevant information is provided to enable contracts to be issued and payments made.

2 – To assist with the reconciliation and inputting of invoices on the payments system (Fusion).

3 – To maintain the computerised or manual systems required with details of services commissioned and providers to ensure accurate financial and care records are held by the Authority.

4 – To participate in a rota of panel support with other panel administrators, covering where necessary for sickness and annual leave.

5 – To Support the Contracts Officer, with administration of contracts and novations.

6 – To Support Panel Administrations with minute taking and scheduling of Panels for Adult and Childrens Social Care.

7 – To participate in the training of locum and/or temporary staff as required.

8 – To undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department / Section.

SKILLS & ABILITIES

1.         Ability to set up and maintain computerised information systems effectively, including spreadsheets and database systems.

2.         Ability to organise and prioritise workload effectively and methodically.

3.         Ability to communicate effectively, both orally and in writing.

4.         Ability to use initiative and be self motivated.

5.         Flexibility within office environment.

6.         Ability to work both individually and as part of the team.

7.         A customer-focused approach to your work.

8.    Preferable experience of processing invoices

9.    Preferable experience in the issuing of contracts and novations

Job Category : Admin / Clerical

Location : Ruislip Manor Library, London Borough of Hillingdon

Hours Per Week : 26.50

Start Date : Immediate start   

Start Time : 08:30

End Time : 19:00

Salary: £13.25

To undertake the routine tasks required to ensure the efficient and smooth operation of the library, serving customers and promoting the service to the local community within the context of the library service plan.

They are expected to deliver a high standard of customer care assisting members of the public with enquiries, supporting them with any ICT issues they might have as well conducting book circulation tasks such as issuing and discharging of books. They also need to support the events and activity programme in their library assisting their managers with the planning, promotion & delivery of events and activities. Other routine tasks include things like the serving of refreshments, creating of displays, selling parking vouchers and handing out recycling bags??

English A-C GCSE or equivalent 

Ability to work the days and shifts as outlined in the advertised work pattern for this post.

Ability to move and transfer books onto a trolley and from the trolley to book shelves. This involves bending, stretching, pushing and carrying.

Ability to file in alphabetical and numerical order

Ability to work in any location in the borough as required

Paid or voluntary experience of face-to-face customer contact with a diverse range of adults and children

Experience of working in a team dedicated to frontline service delivery.

Experience of working calmly, quickly and accurately under pressure.

Experience of speaking to large groups, delivering talks, presentations etc.

Experience of engaging with children, young people and people with disabilities in individual and group settings.

Ability to communicate clearly and to a high standard with customers and team members verbally (in person and on the telephone) and in writing (via letters and email).

A thorough understanding of the aims of a public library service, and what the library service offers.

A range of IT skills, including Google apps (including spreadsheets and documents), email and other Windows based environments in order to work efficiently and support the public with IT enquiries. Able to respond to changes at work which can be unpredictable and unplanned requiring constant shifts of priority

Ability to think quickly and solve problems using imagination, sensitivity and creativity.

A resilient, confident approach when dealing with challenging behaviour and difficult situations.

Job Title : customer Services Officer

Job Category : Admin & Clerical

Category : Agency Workers

Level 1 Name : Deputy Chief Executive’s

Job Category : Admin & Clerical

Location : Council Offices, Broxtowe Borough Council

Hours Per Week : 37.00

Start Date : Immediate start

Start Time : 08:30

End Time : 17:00

Salary: £10.42

As a customer services specialist you’ll have the ability to answer and resolve a wide variety of enquiries over the telephone. We provide a broad range of different services, including Benefits, Council Tax, Income Collection, Refuse and Switchboard, so you’ll need to demonstrate the ability to quickly understand and interpret information from a range of sources. **For this placement the successful candidate will be responsible for answering Refuse and Switchboard calls only.**

The service is very busy handling over 100,000 enquiries every year, so solving problems and queries in a quick and efficient manner is one of our key objectives. Previous Call/Contact Centre experience in this type of role would be preferable.

Main Duties and Responsibilities: 

1.         To take ownership of and resolve customer enquiries and communications including those requiring referral to other services, agencies, stakeholders and organisations by providing assistance, advice and information. 

2.         To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution. 

3.         To respond to telephone, electronic or face-to-face service requests, enquiries and customer communications, utilising Information and Communications Technology (ICT) to improve service delivery and efficiency.

4.         To operate the Council’s cash handling and payment facilities including the acceptance, allocation and reconciliation of payments made.

5.         When applicable, to assist and direct Members of the Council and their guests, contractors, company representatives, members of the public and other visitors to the Town Hall.

6.         To keep up to date with the Council’s activities and to be fully conversant with all information available to the public.

7.         To act as an advocate for the Customer First Contact Centre, promoting positive communication across the organisation encouraging constructive and effective relationships.

8.         To ensure that the terms of the Data Protection Act are adhered to, confidentiality maintained at all times and the guidelines for the release of information are followed.