Job Board

Job Category : Admin & Clerical
Location : County Hall, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £10.98

37 hours available worked flexibly by arrangement.
Home working offered by arrangement, with some attendance at office expected.
Office location: Taunton

⦁ PA/Administrative support to Head of Corporate Property. These tasks include the following, but isn’t an exhaustive list:
⦁ Keep a close eye on inbox & bring to his attention anything you feel is urgent
⦁ Arrange all meetings requested by him or others. This can sometimes mean liaising with outside people to get times & dates
⦁ Keep a close eye on calendar & ensure any clashes are discussed with him & are then either accepted or declined
⦁ Help draft letters/replies to queries or complaints
⦁ Minute meetings or take action points
⦁ Send emails on his behalf as responses or to the department as a whole

⦁ Admin support for Major Projects team. These tasks include the following, but isn’t an exhaustive list:
⦁ Keep an eye on Property Services inbox where all invoices come into. This inbox also receives land queries occasionally, which need to be forwarded onto the Estates team
⦁ Pay all invoices once received signed from the Project Manager
⦁ Update fee history spreadsheet & project reports with latest billing figures
⦁ Supply project information to other teams on a monthly basis to keep them updated with latest projects in the Major Projects team
⦁ Raise purchase orders where required for the team

⦁ Occasional and ad-hoc Admin support for other member of the Property Management Team Major Projects team as may arise.

⦁ Support the Governance & Performance Officer with the collation and submission of performance/reporting data on behalf of the Corporate Property Group

⦁ Respond to emails received & deal with any enquiries
⦁ Make & receive phone calls in a professional manner

⦁ Manage own calendar/time

⦁ Minute disciplinary hearings where required

⦁ Manage distribution lists for the department

⦁ Input project risks on the Council’s database where required

⦁ Provide copy invoices to other departments such as Finance or Economic Development monthly

⦁ Ad hoc requests

Job Category : Admin & Clerical
Location : Lincolnshire County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £10.79

Situated in the Schools Finance Team, the main tasks undertaken will be as follows:
To provide the Schools Finance Team with administrative support and undertake tasks during the annual closure of accounts process.

To assist with the administration of Lincolnshire County Council’s Sickness Insurance Scheme. This entails checking sickness template premiums, invoicing schools, checking monthly sickness & maternity claims, preparing reimbursements of claims.

To upload Schools Forecasts on to the finance system.
To provide administrative support relating to the booking process for schools finance training.
To undertake housekeeping and monitoring tasks in the finance system.
To assist the team with work as allocated by managers of the team.
Lincolnshire County Council currently has a hybrid working model. Therefore both roles will be predominantly home based, however there will also be a requirement for weekly working from LCC’s central Lincoln offices based in Lancaster House (LN1 1XX).

Experience of using excel is essential.

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £10.57

Admin Assistant required for approximately 2 month period to help support the HR Information and Systems team with our transition to a new HR/Payroll system. The role will involve basic data entry tasks, scanning, electronic filing and admin duties.

The role will be hybrid – some requirements to be in the office but can be flexible in regards to days

Job Category : Admin & Clerical
Location : Civic Offices, Vale of Glamorgan Council
Hours Per Week : 37.00
Start Date : immediate start
Start Time : 09:00
End Time : 17:30
Salary: £14.44

Post within Shared Regulatory Services
MAIN DUTIES AND RESPONSIBILITIES

The Shared Regulatory Service operates across the three partner Councils, Bridgend, Cardiff and the Vale of Glamorgan under a single management structure. The Service is primarily accountable to a Joint Committee of Elected Members, but continues to serve the Licensing and Public Protection Committees of each partner council and in some instances each cabinet on corporate matters.

The job description refers to the principal duties and responsibilities of the Post. It does not necessarily list in detail all the tasks required to carry out these duties and responsibilities.

⦁ Dealing with initial point of contact for communicable disease cases, carrying out set duties, resolving queries at first point of contact and delivering the highest standard of customer service at all times.

⦁ Working with appropriate CRM/Digital tools and other relevant databases to manage cases.

⦁ Managing and working daily case load, meeting set targets for cases worked per shift.  

⦁ Perform Health Protection Support Officer duties in line with the relevant legislative and local requirements and adapting to required changes as per service area needs.
 
⦁ Effective capturing, documenting, and monitoring relevant information to service area standard

⦁ Support and reassure service users whilst effectively communicating any legislative requirement and public health guidance. This may mean signposting service users to local support services. 

⦁ Escalate challenging or complex cases to the clinical lead and work in line with relevant service/safeguarding/welfare guidelines and principles.

⦁ Ensure continuous improvement, initiating, facilitating, and responding to change in a positive manner.

⦁ To support and develop the services involvement in new initiatives, nationally and locally, in identified areas of work (as identified by the Team Manager Clinical Leads (Test Trace Protect Cardiff & Vale).
⦁ To undertake any other relevant duties assigned to the role either through legislative requirements or as allocated by Operational Manager Commercial Services or Team Manager Clinical Leads (Test Trace Protect Cardiff & Vale).
⦁ To maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities

Job Category : Admin & Clerical
Location : Vale of Glamorgan (SRS), Vale of Glamorgan Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £11.59

MAIN DUTIES AND RESPONSIBILITIES OF POST

The job description refers to the principal duties and responsibilities of the Post. It does not necessarily list in detail all the tasks required to carry out these duties and responsibilities.

1. Management of the procurement of goods and services for Shared Regulatory Services including the processing of all invoices and resolving queries with suppliers and customers.
2. Provision of financial information and associated support for the Accountant responsible for SRS in a timely manner, ensuring that deadlines and end of year reserve obligations are met.
3. Responsible for the distribution of petty cash, and oversight of two petty cash accounts. Ensuring that petty cash and test purchase accounts are reconciled on a monthly basis.
4. Responsible for raising debtor invoices and through liaison with Team Managers and the Income Management Team, initiate debt recovery.
5. Responsible for the ordering, issuing and maintenance of stationery and similar stock and for the safe keeping of items stored.
6. Acting as the SRS single point of contact for ICT orders and responsible for the allocation of mobile phones, laptops and similar equipment to SRS staff. Responsible for the collection and banking of any monies owed by officers
7. Management of the PPE inventory and the ordering of items required for staff to perform their specialist roles safely.

General Duties
⦁ Ensure compliance with the Council’s Financial Regulations, Standing Orders, Policies and Procedures
⦁ To implement the principles of the Council’s Equal Opportunity Policy whilst carrying out the above duties
⦁ To adhere to Health and Safety legislation / relevant Council policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions.
⦁ To report without delay any safeguarding concerns to the appropriate safeguarding officer

⦁ To implement the principles of the Council’s Environment Policy while carrying out the above duties.

⦁ Such other duties and responsibilities commensurate with the grade and in accordance with the general character of the job as may reasonably be required by the Head of Service from time to time.

Educated to A Level, BTEC National, or equivalent. Preferably studying AAT qualification or substantial finance officer exp Essential

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 10.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.57

PLEASE NOTE THAT THE CORRECT RATE IS £11.57 PAYE PER HOUR!
Off-Payroll

• Collate and file completed and approved business cases
• Collate and file completed CEST’s
• To provide general assistance and guidance.
• To liaise with such managers who have engaged an off -payroll worker without going through the correct process.
• To monitor a dedicated Off-Payroll email inbox
• General data entry work

Benefits and rewards

1. Undertake administration in support to the council’s Benefits and rewards including any new employment initiatives as when necessary.
2. Update Mini Merit excel spreadsheet once E-Voucher orders have been placed, ensuring all employee information and cost codes are recorded accurately.
3. Provide support to any employees Real Benefits.
4. Provide assistant to keep the Council’s web pages up to date to reflect any changes in Council pay and reward package including staff benefits.
5. To provide assistant to maintain and update the HR pages on Transform relevant to the work of the section.
6. Undertake administration in support to help organise the annual staff awards ceremony.
7. Provide administrative support including minute taking to key corporate groups which may be set up from time to time.
8. Carry out duties of post with sensitivity and due regard to Council’s Equal Opportunities policy, ensuring that confidentiality is maintained at all times.
9. Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department / Section.
10. Contact local retailers and restaurants to ensure deals and offers being provided are still current and up to date.
11. Chase Edenred invoices and once processed on Fusion, send to LBB accounts payable for payment.

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £12.27

The London Borough of Bromley is committed to supporting our health and social care residents to receive a direct payment. Direct payments will enable the residents to achieve greater choice and control regarding their care and support needs

The direct payment team works with care managers to set up direct payments including ensuring management and payments arrangements are in place and recorded and that it meets the residents’ expectation.

The Direct Payments Officer will work with team members to provide a comprehensive, efficient, and effective health and social care direct payment function that ensures that residents are supported throughout the direct payment set up process.

SUMMARY OF RESPONSIBILITIES AND DUTIES:

1. Set up service agreements on the Council’s electronic record management system to enable successful payment of goods and services related to direct payments.
2. Complete amendments to direct payments on the Council’s electronic record management system.
3. Terminate and suspend direct payments and record on the Council’s electronic record management system.
4. Provide advice and guidance where necessary to residents in relation to direct payment set up and its process.
5. Accompany where necessary care managers to residents home to complete reviews and discuss direct payments
6. Receive a number of direct payment set up cases to manage and complete within an agreed time period.
7. Take part in duty system – which includes responding to emails and calls from residents and colleagues as well as participate in mailshots and post tasks.
8. Champion and advocate direct payment take up with residents and colleagues.
9. Complete care and support planning for residents and calculate personal budgets and direct payments.
10. Discuss with care managers, providers and residents any problems associated with the direct payment, delivery of service.
11. Resolve problems or report to the team leader or manager.
12. Attend to any complaints from residents and or their relatives, discuss with providers and find resolutions.
13. Liaise with other local authorities if necessary, attend meeting and forums to identify best practices and develop such practices to benefit Bromley.
14. Complete provider liaison in relation to direct payment set up, payments and management.
15. To register residents on the Council’s electronic record management system for direct payment related activities.
16. Facilitate the completion of direct payment compliance paperwork including prepaid card with residents.
17. To answer direct payment residents’ calls regarding their direct payment.
18. Escalate residents’ calls and emails to care managers and ensure that the resident receives a response.
19. Provide advice regarding local domiciliary care agencies who will accept the direct payment rate.
20. Provide quality assurance of the completion of direct payment paperwork and ensure all forms are recorded on the Council’s electronic record management system.
21. Complete direct payment review to ensure that the direct payment is achieving the correct outcomes for the resident.
22. To process referrals for interim packages of care when necessary to ensure the resident’s safety and prevent admission to an acute setting.
23. Escalate any safeguarding concerns to the relevant to Team Lead and/ or appropriate Council department for action.
24. Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department / Section.
    KNOWLEDGE
    ⦁ A good understanding of social care issues and the implications to residents and providers.
    ⦁ An understanding of contracts and service agreements for goods and services
    ⦁ Knowledge of how social care is organised and funded; and knowledge of direct payment legislation
    ⦁ Knowledge of the personalisation and person-centred care planning
    ⦁ Knowledge of the NHS personal health budget agenda and CCG function
    EXPERIENCE
    ⦁ Understanding of the social care service, monitoring and managing direct payments or such service or be a resident responsible for providing such service.
    ⦁ Experience in dealing with residents over the phone.
    ⦁ Communicating effectively with vulnerable residents and their relatives and friends.
    ⦁ Communicating effectively with provider of services.
    ⦁ Experience of working within a direct payments and /or charging team within a social care environment.
    ⦁ Experience of working with a CCG to deliver a service
    ⦁ Experience of working with social care financial systems.
    ⦁ Experience of conducting interviews, brokering support, care and support planning with residents and of working with a range of people, including pensioners and people with disabilities.

SPECIAL REQUIREMENTS

1. Must be able to travel independently to various locations around the borough carrying equipment.
2. A satisfactory Disclosure and Barring Service Check is required.

Job Category : Admin & Clerical
Location : Newry Leisure Centre, Newry, Mourne and Down District Council
Hours Per Week : 18.66
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.60

1X 18.66 average hours per week on a 6 week rotation based in Newry Leisure Centre
Main Purpose of Post/Job Summary

To provide a comprehensive and flexible administrative Business Support Service working across a range of Council functions/departments as required, this will include implementing and maintaining business support service standards and providing an excellent standard of customer service for internal and external customers.

To contribute as team member to the provision of a modern, professional, high quality and responsive business support and customer focused service to support the Corporate and Business Plans of Newry, Mourne and Down District Council.

Duties and Responsibilities

1. Provide comprehensive administrative and secretarial support to a number of Council Officers on a daily basis including acting as point of contact for a service or department.
2. Provide seamless confidential business support and administrative cover working cross departmentally as required within the Business Support Service.
3. Provide business support to agreed service standards and standard operating procedures to ensure the highest standards of work, including effective and efficient turnaround times and work prioritisation.
4. Process and record applications, system transactions and queries in accordance with approved operating procedures.
5. Provide an excellent standard of customer service, including reception services and liaison with other departments of the council, external agencies and members of the public. This will include taking ownership of customer queries and complaints and following through to completion.
6. Provide advice and information to colleagues and customers on business support processes.
7. Process and maintain a range of data and document management systems, this will include filing, archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with statutory or service level agreement requirements.
8. Prepare papers and reports actioning recommendations and maintaining follow up and manage correspondence in accordance with departmental procedures.
9. Process financial transactions, to include recording and receipt of all monies (including credit card payments), bank lodgements, updating financial records, generating and processing invoices for authorisation, purchasing goods and/or services, maintaining stock control records, assisting with financial claims and budget monitoring in accordance with financial regulations and governance.
10. Operate and monitor the Council’s manual and computerised booking/requisition systems in accordance with approved procedures.
11. Acknowledge correspondence received and draft, issue and respond in accordance with departmental procedures and agreed timescales.
12. Organise meetings, prepare agendas, service meetings, take minutes, distribute all relevant documents, action recommendations and maintain follow up as required.
13. Assist in the delivery of departmental projects and events, as required.
14. Assist in the maintenance of relevant Business Support Systems and Quality Management Systems including monitoring and review of systems and implementing improvements as directed.
15. Provide peer support with staff inductions, work placement students, training and development programmes in accordance with Council policy and procedures.
16. Contribute to all aspects of service delivery within the Business Support Service, delivering high quality and cost effective services.

Performance Improvement

17. Keep up-to-date with changes and amendments to relevant and allied procedures including areas of best practice relating to the post holder’s service area.
18. Participate in employee training and development activities to ensure that knowledge, skills and competence required to fulfil the role in full are up to date.

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £10.57

Planning Support Officer

This is a short term opportunity whilst we seek to fill the position on a permanent basis (recruitment currently underway) within our Planning administration team. The successful candidate will be a good communicator, who is able to deal confidently and professionally with members of the public on the telephone, assist with managing incoming emails, and deal with customer enquiries. Knowledge of the planning system and experience of working in a busy planning department would be an advantage but we are keen to hear from anyone with experience in previous customer facing/communications roles.
SKILLS & ABILITIES

Ability to deal with distressed, irate members of the public in a sympathetic and tactful manner.

Communication skills to deal with customers face to face, over the phone and in written format.

Ability to work without the need for regular supervision.

Ability to work self-confidently and flexibly as a member of a team.

Ability to respond positively to peaks in work pressure.

Ability to use a computer keyboard and mouse

KNOWLEDGE

Clear understanding of equal opportunities issues in service delivery.

Clear understanding of the use of quality standards.

Ability to acquire a good understanding of the Council’s telephony and relevant IT packages

EXPERIENCE

Proven experience of dealing with the public in a mixed linguistic and cultural environment.

Experience in working in a call centre or dealing with a range of customer enquiries.

Experience of operating, updating, and retrieving data from an IT system.

Experience of reviewing procedures and assisting with implementing improvements

Experience of using basic IT software including Outlook

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £12.27

Planning Technical Officer (validation)

We are looking for a Planning Technical Officer to assist us with the validation of planning applications and other related tasks. This is a short term opportunity pending permanent recruitment to fill the role which is currently in progress. The ideal candidate would have knowledge and experience of validating planning applications at a Local Authority and therefore will be familiar with reading plans and checking their accuracy, calculating planning application fees and will also be familiar with planning specific software including GIS and Uniform (or similar).
KNOWLEDGE
Knowledge of Council town planning services, legislation, and processes (or ability to acquire such knowledge).
Knowledge of computer systems such as Microsoft Word, Outlook, Excel
Knowledge of office procedures, administrative routines, and local authority practices
Knowledge of the use of quality standards
SKILLS AND ABILITIES
Ability to understand planning legislation, guidance and procedures to cover the technical aspects of the planning function.
Ability to plan and organize workload, respond to peaks in work and work to a high standard of accuracy.
Ability to learn computer packages quickly.
Ability to absorb and understand technical information, to enable dealing with queries and carrying out tasks without close supervision by professional staff.

Ability to work independently and flexibly as part of a wider team.
Ability to use initiative to contribute to improvement of the service provided by the team, including reviewing administration processes.

Ability to communicate politely and effectively on the telephone and in writing with staff and customers including an ability to deal with distressed, irate members of the public in a sympathetic and tactful manner.

EXPERIENCE
Experience of working both independently and flexibly as part of a wider team.
Experience using IT packages such as Microsoft Word, Excel and Outlook.
Experience of setting and maintaining high personal standards of performance and conduct in the workplace.

Experience of prioritising a busy workload and working to deadlines
Experience of dealing with administrative tasks and office procedures.
Experience of reviewing administrative tasks and making recommendations to improve processes.

Job Category : Sec / Admin
Location : Basingstoke and Deane BC
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.00

Candidate must be a quick learning, organised and a good communicator. They must be able to work alongside and communicate with officers at all levels of the organisation.
Main purpose of job
To provide administrative support to the Mayoral Events Coordinator on a day to day basis as required.
Main responsibilities

1. To support the delivery of high quality administrative and event duties as directed by the Mayoral Events Coordinator and Head of Law and Governance (inclusive of but not limited to diary management, event arrangements, managing correspondence and researching)
2. To monitor the team inbox responding to internal and external queries in a timely and accurate manner with a proactive and helpful attitude.
3. To take minutes at meetings when required
4. To support with co-ordinating high quality event management service for the Mayor and Deputy Mayor, including civic and charitable events
5. Interact with the Mayor, Deputy Mayor, other members, officers and guests in a respectful, professional, diplomatic and sensitive manner at all times, particularly at times of heightened anxiety.

Key tasks

1. To assist and support the Mayoral Events Coordinator in the delivery of a co-ordinated and focussed service.
2. Support with event management e.g booking of premises, transport, refreshments, invitations, seating plans, producing briefing notes, update know how guides, explore and implement best practice for the function,
3. To plan, schedule and administer meetings including venue/room booking (via Teams if virtual) providing supporting documentation as needed (agenda, previous minutes) and taking minutes.
4. Support with the producing of risk assessments for events the Mayor/ Deputy holds.
5. To undertake such work as senior management may determine which is compatible with the responsibility levels of the post.
   To comply with any relevant regulations, professional standards, the council’s policies and procedures and appropriate legislation (including legislation on data protection, equalities, health and safety and safeguarding children and vulnerable adults)’.

Job Category : Admin & Clerical
Location : The Alps Depot, Vale of Glamorgan Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 16:30
Salary: £10.98

To provide a professional accountancy service to the Directorate.
MAIN DUTIES AND RESPONSIBILITIES

The job description refers to the principal duties and responsibilities of the Post. It does not necessarily list in detail all the tasks required to carry out these duties and responsibilities.

⦁ Assist with preparation of financial monitoring for Visible Services.
⦁ To record and monitor income claims including raising debtor bills and ICC’s.
⦁ Processing of miscellaneous income.
⦁ Responsible for inputting timesheets to assist with the preparation of technical staff salaries.
⦁ Responsible for the input of invoices using both Oracle and Tranman.
⦁ Raising of orders both manual and computerized using I-procurement.
⦁ Processing of mobile telephone bills.
⦁ Assisting with the counting of car park income.
⦁ To assist in the accurate and timely banking of cash and cheques received by the Visible Services department.
⦁ Ensure compliance with the Council’s Financial Regulations, Standing Orders, Policies and Procedures
⦁ To implement the principles of the Council’s Equal Opportunity Policy whilst carrying out the above duties
⦁ To adhere to Health and Safety legislation / relevant Council policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions.
⦁ To implement the principles of the Council’s Environment Policy while carrying out the above duties.
⦁ Such other duties and responsibilities commensurate with the grade and in accordance with the general character of the job as may reasonably be required by the Chief Officer from time to time.

Job Category : Admin & Clerical
Location : Time Square, Bracknell Forest Council
Hours Per Week : 37.50
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £9.50

quick start required

Job Category : Admin & Clerical
Location : County Hall, Somerset County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.79

Temporary resource required to support the team with processing Blue Badge applications. Up to 37 hours per week.

Job Category : Admin & Clerical
Location : Priory House, Central Bedfordshire Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £9.50
Provides contract and quality monitoring of commissioned services for older people, learning and physical disabilities; mental health issues. Pursues improvement through effective engagement, intelligence to support market sustainability; research and contract management to deliver the Council’s vision, priorities and national imperatives.
⦁ Under the Care Act 2014 a duty ot promote an efficient and effective operation of a market to meet the care and support needs.
⦁ Ensure Contract Compliance and effective provider relationship management is in place to support the development of a sustainable Care Provider Market.
⦁ Continue to ensure Providers develop a range of quality provison for our customers.
⦁ Continue to audit the cost, quality and sustainability of all Adult Social Care contracts.
⦁ Monitoring compliance , review and evaluate with a tool created specifically for this role*
⦁ Engagement and collaborate with the Care Sector through workshops and forums
Forecast and evaluate and identify risk within the ASC Care Market**

Job Category : Admin / Clerical
Location : Sutton Gate, Sutton Housing Partnership
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £17.39

To maximise income collection in the areas of Service Charges and Major Works. You will also
assist approximately 1450 homeowners with their billing and account inquiries,
communicating by phone, email, sending arrears reminder letters and arranging home
visits when necessary. You will also help to monitor and respond to team emails and
assist with calculating the service charge actuals for leaseholders each year. This will
involve collating data and ensuring accurate charging is applied across all of the
services provided to our leaseholders.
Key Responsibilities:
⦁ Uphold SHPs Values, Behaviours & Leadership expectations at all times (see overleaf)

⦁ Make prompt contact and effectively manage service charge and major work accounts.

⦁ Provide information on payment options and if necessary refer leaseholders to sources of advice.

⦁ Refer appropriate service charge and major work debts to external solicitor.
⦁ Recommend debts/credits for writeoff/write-on.

⦁ Identify and process refunds when accounts are in credit.

⦁ Encourage payment by direct debit, create direct debit payments, and monitor direct debit payments and action direct debit BACS reports.

⦁ Take payments over the telephone by debit or credit card.
Essential:
⦁ Customer Focused experience and committed to delivering excellent services and continuous improvement

⦁ Ability to work under pressure, prioritise workloads and work to deadlines

⦁ Excellent written and verbal communication skills. Ability to write clearly and creatively in a range of formats

⦁ Respond positively to support the team during periods of heavy workload or situations requiring a flexible approach

⦁ To be able to work without supervision and as part of a team

⦁ Good standard of numeracy, literacy and ability to use IT systems and software and have a good working knowledge of
Microsoft Word, Excel and Outlook
⦁ Work to achieve personal and team targets by participating in team initiatives including occasional evening and Saturday working for which time off in lieu will be given.

⦁ Work proactively to achieve SHP aims and objectives by meeting individual targets as agreed via appraisal/supervision.

⦁ Use information technology accurately and effectively in accordance with SHP codes of conduct.

⦁ Collaborate positively with all SHP staff to cover essential customer services as necessary.

⦁ Attendance at resident forums, meetings with the Council and external agencies as required.

⦁ Assist with the calculations of service charge actuals, keeping to deadlines and assisting with the printing and enveloping of invoices.

⦁ Carry out any other duties within the scope of the grade as required by the line manager.

⦁ Carry out duties and responsibilities in accordance with SHP Core Values, Standards, Targets, Policies and Procedures.

Job Category : Admin & Clerical
Location : Contact One Vale (C1V), Vale of Glamorgan Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £10.98

Working in a busy contact centre environment, successful applicants will part of a friendly team answering varied call types and resolving where appropriate. Working various shifts between the hours of 8am-5pm Monday-Friday, we are looking for applicants who want to make a real difference to our residents The role is currently completely office based in Barry in close proximity to Barry Dock railway station and Barry town centre. The role is an ongoing one with the opportunity to apply for permanent positions as they become available.

Job Category : Admin & Clerical
Location : County Hall, Somerset County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:30
Salary: £12.47

We’re looking for passionate Customer Service Advisors to join our award-winning Customer Contact Centre.

This is an exciting time to join us. Our team is growing, to support the Local Government reorganisation plan, whereby from 1 April 2023 the County and District councils in Somerset will be replaced by a new single unitary authority – Somerset Council. It’s a genuinely exciting time to join us as we work together with the four district councils to deliver the new council for Somerset.
These new Customer Service roles will ensure customers receive the same expert level support and guidance from day one of the new council and beyond,
The contact centre acts as the ‘front door’ for customers who have an enquiry about any one of the vast number of services provided by the Council. This means you will be the first point of contact for members of the public or professionals wanting advice, help or information over the telephone by email or digital channels. The role is incredibly interesting and rewarding, with enquiries including; Highways, Transport, Council Tax, Benefits, Housing, Waste and Recycling and many more.

If you join us, you will be expected to provide high quality customer service to everyone that contacts us. Our focus is on ensuring that each customer gets high quality advice, support or guidance and is spoken to with the care and respect they deserve. The nature of the work can be sensitive and emotive so we need people who are empathetic, calm, approachable, friendly and professional. The ability to listen and understand customer needs in order to advise on the next steps is essential.
We want our people to enjoy the work they do and so you’ll have plenty of support, lots of learning opportunities and a range of technologies at your fingertips to help with your everyday work and to support the customers you interact with.
The role could be based in one of our offices to suit your location in Taunton, Bridgwater, Yeovil and Shepton Mallet but may require travel (paid) to other local offices. Once trained, we support a hybrid working model where a balance of both home and office working (typically 2 days a week are welcomed, as long as you have appropriate home working areas suitable for dealing with confidential calls). Equally, if you prefer to be in the office more, that too is welcomed. Training periods are typically between 2 to 4 months.

These are permanent positions, 37 hours per week, Monday to Friday with current working shifts between 8.30am – 5.30pm

What kind of experience or qualifications do I need?
We are looking for people who are exceptionally kind and helpful, who can show understanding and empathy, and who can confidently engage with people. Experience or knowledge of council services, telephony or customer service based work experience would be very valued but is not essential.
You can make a real difference and have a positive impact on people’s lives in this role. Your knowledge, patience and support will guide each customer with their query, finding appropriate solutions and resources that suit them and their circumstances and helping people to help themselves. The way we do things is underpinned by the four key values of Somerset Council; Customer Focus, Can do attitude, Care and Respect and Collaboration – we will be looking for these 4 things in you.
You’ll need resilience, flexibility, and an enthusiasm to learn about our services. You’ll also need a genuine passion for wanting to help, excellent communication and listening skills to understand the customers’ needs and confidence to learn and work with new system technologies.
We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:
We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.
We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What will I be offered in return?
We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:
• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 08:15
End Time : 16:00
Salary: £11.50

To engage families at the point of entry to the service and build and maintain positive working relationships?with service users, both at the centre and in the community, enabling their?access to the locality offer.
To provide the day to day front of house management and administration functions for the centre.
To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean and pleasant environment and ensuring that safety checks and procedures are implemented and advised to visitors to the centre.
To maintain the children’s centre database ensuring registration and attendance data is inputted and kept up to date.

Job Category: Sec / Admin
Location: Magdalen House, Bootle, L20 3NJ, Sefton MBC
Hours Per Week: 36.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:30
Salary: £11.91

Children’s Social Care are looking for an experienced minute taker to assist in their Business Support Service for the busy Cared for Teams and Young Persons Teams and attending other meetings as and when needed to take minutes. 
The ideal candidate will have proven clerical experience, be a team player and be able to work with set timeframes within a pressurised environment. Applicants will be expected to have excellent word processing skills, a good working knowledge of Microsoft Word with experience of minute taking in a formal setting with the ability to take clear and concise notes.

The role entails working closely with other members of the Business Support Team and completing general administrative tasks for the service (for example, typing formal correspondence, filing, collating reports and records, answering the telephone, reception, covering for other colleagues as and when needed and post duties etc.). 

Liaising with all professionals within Social Care and other bodies outside of the Local Authority, good communication skills are essential along with the capacity to deal confidentially with matters of a sensitive nature and cope with the content of child protection information.  
The post is based at Magdalen House in Bootle but due to operational reasons, the postholder may be required to work in other establishments throughout the Sefton Borough. 

Please see attached job description and person specification for further detail.

QUALIFICATIONS:
⦁ OCR (RSA II) qualification or equivalent, or equivalent experience
⦁ Word Processing qualification/experience
⦁ GCSE English and Maths (grades A-C) or equivalent NVQ qualifications

EXPERIENCE:
⦁ Proven clerical experience. 
⦁ Work as part of a team.
⦁ Experience in providing the full range of word processing services in an office environment.
⦁ Proven experience of minute-taking in a formal setting

KNOWLEDGE/SKILLS/ABILITIES:
⦁ Working knowledge of Microsoft Word.
⦁ Ability to take clear and concise minutes 
⦁ Demonstrable organisational skills.
⦁ Proven ability to prioritise work and work under pressure to meet deadlines.
⦁ Good communication skills