Job Board

Job Category : Sec / Admin
Location : Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.58

Our team require a Business Support Officer to join a small team. You will be required to assist with all aspects of Business Support Administration to the benefit of Liverpool City Council’s Social Work teams, including specific responsibilities as the business demands in some areas.

This post covers 3 main area hubs within the city and the post would be expected to travel to area hub should the need arise. The main office will be Unicorn Centre, please note this is not an agile post. You will be required to work flexibly subject to operational needs Monday to Friday.

The successful applicant must have:
Three GCSE’s or equivalent experience
Training or qualifications in Information Technology such as ECDL (or equivalent), Microsoft office etc.
Substantial experience in working in a busy, confidential office environment in a senior management support role.
Experience of communicating with internal and external customers and dealing with issues in an appropriate manner.
The ability to process financial data to a high standard.
Experience of working with LiquidLogic (LCC system) & other core IT systems.
Arrange and service meetings and low level panels.
Good verbal and written communication skills.
Ability to work under pressure, meet deadlines prioritise and use own initiative.

Location : Time Square, Bracknell Forest Council
Hours Per Week : 15.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Hourly pay rate between £9.96-£11.67

This role is for 2 days; Monday and Tuesday 9.00am-5.30pm
Provide administrative support to Community and Continuing Education
Act as first point of reference for learners and visitors to the Open Learning Centre and Leadership Hub
Contribute to the smooth running of Community and Continuing Education, providing a professional ‘front-of-house’ service

Job Category : Admin / Clerical
Location : Harford Centre, Tower Hamlets Homes
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £16.19

Admin role, ordering stationary and equipment, paying invoices, running reports from systems, filtering reports, updating spreadsheets with data, filing/scanning, other day to day admin role.
Job Purpose:
To provide word processing and administrative support for housing management administration tasks across the two NHD teams and administrative support for voids management tasks, including diary management, typing reports and taking notes of meetings.

Education and Experience
Essential Criteria
Working in a demanding customer facing environment.
Worked in an environment that has performance management targets and objectives
Experience of dealing with customers who may be in difficult and challenging circumstances.
Preparing agendas, taking minutes and disseminating papers
Experience of diary management for a small team
Using IT for administrative purposes including Microsoft Office

Desirable Criteria
Experience of invoicing/raising purchase requisitions
Experience of working within a social housing environment

Knowledge
Essential Criteria
Awareness of the principles of data protection
Basic knowledge of the Social Housing Sector.
Understanding of equality and diversity
Knowledge of financial regulations relevant to the service area
Desirable Criteria
Knowledge of Northgate SX3 and Comino or similar housing management databases

Job Category : Admin & Clerical
Location : Time Square, Bracknell Forest Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £9.50

This post is based in the Assessment Team of Children’s Social Care.

Job Category : Admin & Clerical
Location : Priory House, Central Bedfordshire Council
Hours Per Week : 37.00
Start Date : immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £14.18

Ensures Directorate projects are underpined with a robust programme management framework through timely and coordinated support to lead officers. Managing and reporting on risks; so that projects deliver expected outcomes. Supports key transformation and change management programmes and are a key interface between officers and programme framework
Provides efficient, accurate and customer focused support across a range of projects and programmes. Including the: planning and scheduling of projects; data collection and analysis; the production of management reports; budget monitoring and supporting stakeholders and customers.
Supports and is responsible for the delivery projects using project management tools, within deadlines and on budget.
Proficient and have experience of managing and collaborating to meet the end result.
Applies and contributes to gathering data for statutory returns and other research based intelligence.

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £11.00

Business support to the Central Placement Team.

1. To co-ordinate appointments, attend and minute funding and service panels. Ensuring that all funding approvals remain current.
2. To receive referrals and paperwork for panels, ensuring that these are copied and circulated to panel members in line with the Terms of Reference for each panel.
3. To ensure the completion of all paperwork and actions from panel decisions are disseminated to responsible officers in a timely, professional, efficient and positive manner. To follow through on any actions required, e.g. notifications to other boroughs when children are placed.
4. To liaise with Finance section ensuring all relevant information is provided to enable contracts to be issued and payments made.
5. To issue contract renewal letters to external providers of children’s Fostering and Residential placements in response to Funding Panel decisions.
6. To be responsible for updating the Liquid Logic database with placement Service Agreements.
7. To manage the “One Stop Shop” access points (telephone and email) for all foster payment queries recording all enquiries and disseminating to necessary staff /teams for a response. To monitor completion of any follow up action.
8. To obtain 6 monthly review papers from care co-ordinators (Oxleas) in a timely manner.
9. To maintain Team Bromley and any other computerised or manual systems required with details of services commissioned and providers to ensure accurate financial and care records are held by the Authority.
10. To participate in a rota of panel support with other panel administrators, covering where necessary for sickness and annual leave.
    EXPERIENCE
11. At least two years’ experience of general office administration
12. Experience of organisation and minuting of meetings
13. Experience of working in local authority environment
14. Experience of working in a stressful and pressurised environment

QUALIFICATIONS

1. To be literate and numerate is essential.
2. Educated to first degree level is desirable

Job Category : Administrative / Clerical
Location : Maidstone House, Swale and Maidstone Borough Council
Hours Per Week : 18.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £11.42

Providing the first point of contact for queries from members of staff, managers and candidates relating to all aspects of the HR Shared Service – by email, telephone or face to face

Administration of recruitment processes including organising interviews, delivering interview testing, offers, pre-employment checks and induction

Responsible for data input into iTrent (Payroll/HR system) for payroll, recruitment administration, training course administration, sickness etc and the production of related correspondence – letters, contracts etc under the guidance of HR Advisors, the Payroll Manager or Learning and Development team

Organisation of routine logistics for HR, Training and Payroll activities e.g. booking rooms, co-ordinating diaries, photocopying material for recruitment and training events

General office administration duties

Checking, processing and recording invoices, and recharging as appropriate, end of year checking to ensure everything processed for Finance close down.

Electronic filing (iTrent and Anite) to ensure that HR and Payroll information is stored securely and systematically in line with GDPR legislation

Collating data to enable team members to produce reports e.g. sickness figures and running reports for recruitment checks.

Ad hoc projects in conjunction with other members of the HR Shared Service e.g. recruitment fairs, health and wellbeing week, corporate working groups

Skills and Abilities
Ability to use Microsoft software (Word, Excel, PowerPoint) to a high standard
Highly developed numeracy and literacy skills
High level of customer service skills

Job Category : Admin & Clerical
Location : Bracknell Forest Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.00

To Cover the Childrens placement role for sickness and leave cover

Location : Priory House, Central Bedfordshire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.00

1. Provide support administrating and delivery of the Household Support fund FSM vouchers.
2. Supporting Performance team gathering key information from School and providers to accurately process vouchers and ensure smooth delivery of vouchers through informed decision making.
3. Liaise with external colleagues including providers of education, social workers, schools to ensure effective communication on the HSF FSM vouchers.
4. Support resolving queries with services/ providers, parents and others

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary; £15.40

The Central Placement Team is looking for an experienced worker with a health or social care background (preferably) to undertake placement searches for care home placements for adult social care service users. Candidates need to have knowledge of the area of work, ideally with experience of use Liquidlogic client management system. Sound negotiation, administration skills required. IT literate, good people skills. Post is home based currently so candidates need to have access to broadband and wifi, however we are encouraging office based working and looking to co-locate in Bromley with health colleagues.

SKILLS & ABILITIES
Ability to work within a framework of legislation, guidance, divisional policies and procedures and to be accountable to senior officers.
The ability to understand and interpret to everyday activities the Council’s Financial Regulations
Ability to work as a team member and to form professional partnerships with other staff within the Department, colleagues from other agencies, foster carers and residential workers and health and education professionals. This will include an ability to remain aware of the professional role and responsibilities of others and to promote a positive image of the division and department.
Skill in communicating orally and in writing in clear and correct English, including an ability to maintain concise and legible case records and the ability to produce reports as required.
Ability to manage working time effectively to meet both professional priorities and administrative requirements.
Good numeracy and literacy skills
A high level of computer and IT skills and experience, record keeping and telephone communications, including the use of office software packages, eg databases, email and internet for research.
Demonstrate appropriate understanding, knowledge and skills in valuing diversity

KNOWLEDGE
Knowledge of the range of services that is available to children and families and adults and of the organisational framework within which they operate.
An understanding of the importance of confidentiality in the context of a social and healthcare environment.
A sound understanding of the Care Standards and relevant legislation and the CQC/OFSTED registration and approval process.
A sound knowledge of the nature of social and healthcare service delivery in the community
A knowledge of local services and community resources
A basic understanding of contract rules and obligations
An awareness and commitment to the Council’s Equal Opportunities Policy and its application to service delivery and the role.
An understanding of the need for timely and accurate record keeping in order to provide management information and performance indicators

EXPERIENCE
Experience of working as part of a team.
Experience of using computer packages and undertaking administrative tasks.
Experience of negotiating agreements or contracts
Experience of working in a local government or third sector environment, ideally within a social care or community care setting
Previous experience of a customer focussed environment
Evidence of continued professional and personal development
QUALIFICATIONS
Educated to a high level – first degree or equivalent.
Progression to BR10 would require completion of the post graduate certificate in Commissioning in Public Care or any other relevant commissioning qualification.

Job Category : Admin & Clerical
Location : The Alps Depot, Vale of Glamorgan Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £9.79
We require general administrative support for team i.e answering telephone, filing, scanning , processing mail etc.

Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.57

PA required to support Adult Services and Health Directorate. This post was filled by a secondment but the post holder has taken a career break. Agency cover is sought for 2 months to ensure there is sufficient capacity within the Social Care & Health PA Team pending further team changes/restructure.

ROLE PURPOSE:

To postholder will provide professional, comprehensive and high-quality PA support to council directorates, ensuring priorities and objectives are met in line with service priorities.

The postholder will be responsible for undertaking a range of varied tasks supporting multiple Assistant Directors and Heads of Service roles, ensuring direct high-level day to day support is maintained.

The postholder will work across a range of duties including facilitating responses, compiling reports, developing high quality briefing notes, managing deadlines and monitoring project outcomes and key milestones. The postholder will be responsible for coordinating a wide range of management information.

The post holder will have a full overview and complete knowledge of the work of the Directorate and the service area, and support opportunities for business process improvements.

QUALIFICATIONS
Educated A level standard or equivalent qualification or equivalent work based knowledge and experience
A management qualification e.g.ILM3 (or equivalent) or willingness to work towards
EXPERIENCE
Experience of supporting multiple projects / work tasks simultaneously and overseeing progress of projects or work within and not within your direct control
Experience of collating high level reports and briefings for senior managers and Members
Experience of working with senior managers to provide high- quality support across a diverse range of tasks and functions
Demonstrable experience of overhauling, designing, using and maintaining administrative and management information systems,
both manual and electronic
Experience of working on own initiative to develop considered solutions to problems, seeking management support when appropriate
Experience of developing and maintaining good working
relationships with providers, senior colleagues and Members of the Council.
Experience in managing high volumes of work effectively and
accurately, and to deal with routine matters on own initiative within deadlines.
Experience of attending high level, confidential meetings and taking accurate minutes for distribution

KNOWLEDGE & SKILLS
Excellent ICT skills and able to work with ICT services to make
technological improvements to service processes and procedures
Demonstrable project support skills
Ability to research issues, collate information and present in acceptable formats, as required.
Ability to use and learn a variety of service specific software as required
Appreciation and understanding of change management
Ability to think strategically, working corporately across traditional
boundaries.
An understanding of the ways of working within more than one
service department

Job Category : Admin / Clerical
Location : Runnymede Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £13.95

We are looking for an administrative support officer to help out in a a very busy parks and open spaces team. The work is very varied and includes communicating with event organisers, letting allotments and answering general queries on the phone and by email. We are looking for a practical person who is willing to learn on the job, a good communicator, with excellent IT skills who would enjoy a wide variety of work in a busy team. The position is available until 31st March 2023

Job Category : Administration
Location : County Hall North, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £9.79

Administrator – Service Unit
Working arrangement : Mostly remote working, once a week onsite would be preferable but once a fortnight is imperative at a council office nearest the candidates home.
Full time preferred but a minimum of 22 hours would be considered. Please state on application if applying for part time.

The Team : Working with Life Long services including Learning Disability, Autism, Physical and Sensory impairment. experience in these areas would be beneficial.
The Role : Diary Management, note taking, minutes of meetings, some data input. Supporting duty systems, dealing with callers. General support to the team. Must be Outlook 365 competent.

Level of Knowledge
Literacy and numeracy sufficient to follow procedures for a range of admin tasks.
General working knowledge of IT such as Word and Excel (or equivalent
packages)

Qualifications and Professional Membership
4 GCSEs with A-C passes including Maths and English or equivalent qualification or
experience demonstrating that level of numeracy and literacy.
RSA I Word-processing or equivalent qualification – desirable

Experience
Previous experience of working in an office environment – desirable
Skills
Key Skill 1
Literacy and numeracy skills in order to understand complex written instructions
describing tasks, type documents or take complex messages.
Key Skill 2
General IT skills including Word and Excel (or equivalent packages) for word
processing, data processing, creating basic presentations, maintaining basic computer
databases and production of straightforward statistical data etc.
Key Skill 3
Good communication and interpersonal skills in order to provide clear and concise
advice and guidance to a range of clients, including the ability to provide receptionist
duties in an appropriate manner.
Key Skill 4
Ability to interpret information, such as service complaints, and then redirect them to
the appropriate person to provide quick and accurate resolution.
Key Skill 5
Ability to plan over the short term in order to organise resource bookings, monitor
stationery orderings and co-ordinate FOI requests.

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary; £12.32 per hour

The Housing Options & Support Service currently has a number of vacancies and whilst recruitment to these is underway we are looking to temporarily recruit Housing Options Admin Officers. Customer Service Experience.
MAIN PURPOSE:

To undertake (on and off the job) training to investigate, assess and advise customers under a statutory duty, in line with Housing Act 1996 (Part VI and Part VII), as amended by the Homelessness Reduction Act 2017, Homeless Code of Guidance and all other relevant and/or associated legislation.

Provide advice, information, and support to vulnerable residents, who approach the Council’s Housing Options and Support Service in need of help and support with their housing, assisting to prevent or relieve their homelessness and sustaining tenancies.

To work collaboratively with other housing teams and Council departments, Local Authorities colleagues, Registered Providers, and external partners to achieve the best outcomes for customers and to meet Service objectives and performance indicators.

Provide an excellent resettlement support service for vulnerable people showing care and compassion, finding solutions to their housing needs, through holistic, fair, and accessible service delivery.

The role will be:
• Based at the Bromley Civic Centre, Stockwell Close, Bromley, Kent
• Monday to Friday, 9.00am – 5.00pm (36 hours)
• 4th July 2022 – 30th September 2022 (minimum of 8 weeks within this period)
• £12.32 per hour

The successful candidates will be offered basic training:
• In the Homelessness legislation
• On the Housing IT Systems and processes
• To understand the causes and effects of homelessness
• Homelessness administration and casework.

EXPERIENCE

1. Delivery of customer services, and providing support to those in need of help and advice.
2. Excellent administration and record keeping skills, ability to make full use of IT systems, and to work with minimum supervision and competently meet service objectives and Key Performance Indicators.
3. Working effectively to manage a personal caseload by providing timely casework, openly communicating with customers, colleagues, and partners, within Data Protection (GDPR) regulations.
4. Writing clear and concise information for range of customers who may need advice and support.
5. Delivering excellent customer care and respond appropriately to customers, taking into
   consideration assessed needs, vulnerability, and protected characteristics.
6. In preparing documents using Microsoft Packages, Word, Excel and Powerpoint.

Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 14.50
Start Date : Immediate Start
Start Time : 08:30
End Time : 16:15
Salary: £11.50

To engage families at the point of entry to the service and build and maintain positive working relationships with service users, both at the centre and in the community, enabling their access to the locality offer.
To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean and pleasant environment and ensuring that safety checks and procedures are implemented and advised to visitors to the centre.
To manage enquiries to the children’s centre by telephone, email and face to face contact from parents, professionals, voluntary organisations, statutory agencies and the general public.

Job Category : Admin & Clerical
Location : Acis House, Acis Group Ltd
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:30
Salary: £13.99

Looking after The Kitchen Team

Job Category : Admin & Clerical
Location : Time Square, Bracknell Forest Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £12.00

We are looking for an enthusiastic admin support worker to be part of our fantastic team. This is an opportunity to work along side the safeguarding team, supporting the work to keep the most vulnerable children safe. The role involves arranging conferences, taking minutes, updating calendars and trackers and distributing minutes and plans after the meetings. The role is full time and it is at the heart of the council’s safeguarding work. The person will be expected to meet and greet families and professionals arriving to their meetings, working closely with the reception team and the Conference Chairperson.
This is a flexible position, working from home and from our Time Square modern offices in central Bracknell.
Rates are negotiable depending on the candidate.
Skills and qualifications
English and Maths GCSE at grade c or above (or equivalent)

PA/Secretarial and administrative qualifications

Competence Summary
(Knowledge, abilities, skills, experience)

Excellent ICT skills, particularly the Microsoft Office programmes such as Word, Excel and PowerPoint

Experience as a secretary/administrator with experience of managing multiple diaries and working to more than one manager

Excellent interpersonal skills with the ability to communicate clearly and confidently with officers at all levels in the Council, Members, outside bodies and the public

Experience of working under own initiative and multitask as required

Experience of prioritising to meet deadlines and targets

Ability to think ahead and forward

Job Category : Admin & Clerical
Location : Bracknell Forest Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.00

To work as a member of the Access to Resource Team, the Children’s Placements Officer/Service Co-ordinator will co-ordinate and manage all placement requests for Looked After Children (LAC) including those with multiple and complex needs liaising with SEND for children with special educational needs.
The post holder will ensure that placement sourcing is undertaken on the basis that it has been appropriately approved, meets the child’s needs and expected outcomes, is cost effective, is within or as close to the borough as possible and is completed in a timely manner. The post holder will ensure Individual Placement Agreements are correctly populated and updated in line with care reviews, provide out of borough notifications and ensure effective record keeping of placements.

Job Category : Admin / Clerical
Location : Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £10.31

Customer Service Advisor working within the telephone call centre in Adult Social Care

MAIN PURPOSE
To work as part of a team within Bromley Assessment & Care Management Division, to provide a high quality, prompt and effective front-line service to the public and other professionals:

• To provide information and advice for service users, carers and care professionals.
• To steer people to support available within the community or universal services and to consider the individual’s personal strengths, capability and support network to access this
• To determine whether a person appears to have needs that require care and support
• To gather initial information to identify whether a person has the capacity to understand and articulate their own needs
• To gather initial information to identify whether a person faces any potential safeguarding issues
• To work in conjunction with team colleagues and other professional staff to ensure that service user’s needs are met appropriately

SUMMARY OF RESPONSIBILITIES AND DUTIES
• To deal with all enquiries in a professional, friendly and welcoming manner whether by telephone, email or post.
• To provide information, advice and/or redirection to all people who seek support from the local authority, irrespective of any existing care or determination of eligibility.
• To ensure that information and advice provided is straightforward, relevant, accurate and accessible to all sections of the community.
• To listen, question and take appropriate information to establish the nature of the enquiry and the degree of urgency, being responsive to the needs and feelings expressed.
• To signpost customers to the support available within the community.
• To determine whether a person has care and support needs or a carer has support needs and refer them on for an assessment
• To gather basic information about an individual’s capacity and capabilities, the severity of their needs, and the overall impact of the current circumstances on their wellbeing, to inform the most appropriate assessment format.
• To identify and fast-track urgent situations and potential safeguarding issues through to the appropriate worker/service.
• To make fullest use of IT systems to process referrals and access information.

Progression Criteria from BR6 to BR7
Under direction and guidance:(as part of DISCUSS)

• Regularly puts in extra effort to explore a customer’s needs and resolve their problems/requests for service
• Demonstrated an ability to work under pressure and deal directly with more challenging customer interactions.
• Conforms to Corporate position as evidenced in persevering with explaining the Council’s position even when under pressure by customers.
• Demonstrated extensive knowledge/awareness of services provided by LBB, other statutory organisations and the community.
• Demonstrated an ability to deal with urgent and complex cases and advise appropriately on the best contact to deal with issues.
• Demonstrated a ‘can do’ attitude and takes on tasks willingly.
• Worked jointly with CMA/CM/SCM/OTA/OT/SOT colleagues when required, especially cases where there is a high level of risk.
• Quickly adapts to changes in priorities and responds positively to meeting urgent deadlines.
• Maintained a higher level of knowledge regarding services, resources and procedures with Bromley to enable participation in the induction programme of new staff.