Job Board

Job Category : Admin / Clerical
Location : CIVIC CENTRE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £14.90

parking temps – last order timed out
Role Purpose
This role exists to help Haringey Council to serve its customers well.

This will be achieved within a specific service area including call centre, face to face (including but not limited to Customer Service Centres and Receptions), digital, telephones, and service development.

Main Responsibilities
To operate as a generic CS advisor across the core activities of the service with a focus on delivering a high level of customer service and optimum personal performance.
To provide accurate and up to date information to residents and callers.
To provide comprehensive advice and be able to deal with complex, contentious or technical enquiries.
To contribute to the provision of high quality, professional customer facing services and improved service outcomes.
To respond effectively and accurately to routine enquiries in accordance with procedures.
To demonstrate flexibility and adaptability in the drive towards change and the improvement of processes.
To assist customers in a way that reflects Haringey’s Values, Principles and Pledges.

Knowledge, Qualifications, Skills and Experience
The following criteria are deemed necessary for this role:

Have a knowledge of best practice and customer services procedures and ability to apply these to everyday work activities
Good knowledge and experience of concepts, principles and practices gained through experience and development in a specific field (face to face, digital, telephones, and development).
An ability to work as part of a team and use individual initiative to achieve set targets
Good written and verbal communications skills
Good IT skills, including MS Office (Word and Excel)
Ability to take on board the physical elements of the role – supported by health and safety procedures and equipment (appropriate support and adjustments will be made for staff according to OHU recommendations and any disabilities will be taken into account).

Job Category : Admin & Clerical
Location : Contact One Vale (C1V), Vale of Glamorgan Council
Start Date : Immediate Start
Salary: £10.19

Providing support to elderly and vulnerable residents with an alarm system installed in their homes when the alarm is activated and taking the appropriate, immediate action. This role is office based and will consist of 3 night shofts (12 hours), 3 day shifts (12 hours) followed by 3 rest days. There will be some lone working during evening and weekend shifts and the centre (based in Barry) s operational 365 days per year. The ideal candidate will be resilient, confident in making decisions and able to follow strict protocols,. Basic rate plus enhancements for evening/weekend work – estimated salary approxiately £26000.

Job Category : Sec / Admin
Location : Runcorn Town Hall, Halton Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.60

To work as part of the Halton Outbreak Support Team to provide public health advice and support. The role will work across a number of areas. This will include elements of contact tracing and telephone management of a caseload during outbreaks. Supporting with community testing when required. Engaging with local communities and local businesses to deliver health prevention messages. Encourage local residents with the uptake of vaccinations for infectious disease.

Job Title : Business Support Officer – Grade 3
Job Category : Admin & Clerical
Location : Docks Office, Vale of Glamorgan Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £9.81

To provide general business support to various teams with the service including minute taking and data entry (to WCCIS) in line with the relevant legislation, regulations and national standards.
To work to provide quality services to all users and carers.
To work in partnership with other professionals, services users, carers and agencies, both internally and externally.

Candidate will be able to to travel to Barry Docks Office when needed as well as work from home.

A DBS will be required.

Job Category : Admin & Clerical
Location : Preston Campus, University of Central Lancashire
Hours Per Week : 36.25
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.09

We are seeking a proactive, enthusiastic colleague who can deliver a professional and efficient service, with a genuine interest in and understanding of Higher Education admissions. Applicants should ideally have previous admissions experience or similar transferable experience and be looking to further utilise their skills and expertise in this area. A Levels, or equivalent experiential learning is essential.
The successful candidate will have excellent IT skills, including the ability to work with sets of data and interpret the results. They must also have the ability to cope with shifting and demanding priorities and be able to communicate with a wide range of people with diverse backgrounds at all levels within and external to the organisation.

Job Category : Admin & Clerical
Location : Penarth Library, Vale of Glamorgan Council
Hours Per Week : 25.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £9.81

To assist in delivering a friendly and professional library service to the community at Penarth Library. This will involve dealing with enquiries, helping out with library activities, and providing support for customers to make use of the library stock, resources and facilities.

Job Category : Admin / Clerical
Location : ALEXANDRA HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:15
Salary: £18.58

• Excellent customer service skills
• Ability to work with employees from different departments
• General knowledge of project management software
• Excellent mathematics skills
• Working with BAs and programme manager and providing assistance whenever needed
• Using project management principles to oversee productivity
• Forward planning and timeline management
• Coordinating timelines and adjust objectives according to new directives
• Meeting with internal clients and ask questions to clarify goals
• Preparing progress reports for project
• Attending status meetings and updating team members about potential project delays
• Directing employees as needed and answering questions about their expectations
• Managing project risks and alerting project of impending issues

Job Category : Sec / Admin
Location : Guildhall, Hull City Council
Hours Per Week : 37.00
Start Date : immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £15.33

To create, plan, manage and implement PR/media strategies and projects in order to promote and influence a positive image and reputation of the Council amongst all key audiences and stakeholders.

To provide professional and effective PR/media relations support, advice and guidance to key decision makers, including chief officers, the Cabinet, other senior members and officers, and partners where appropriate

To build relationships with the media and communicate the Council’s role, vision, priorities and services to ensure positive and balanced coverage in local, regional, national and specialist media.

Job Category : Admin / Clerical
Location : WOOD GREEN LIBRARY, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £14.90

1. To provide a front line reception service, giving information and advice about the HALS offer and enrolment processes to existing and prospective learners.
2. Ensure the efficient processing payments via cash, card and check and daily banking to relevant officer
3. To support both the on and off-site enrolment processes and sessions and take part in promotional events in the borough
4. To provide service wide administrative support including course administration
5. To provide holistic support using the Open Learning Centre and break out areas
6. To support the Exams and Information Officer during exam periods including facilitation of initial assessments for course placements and learner satisfaction surveys

Knowledge, Qualifications, Skills and Experience
Strong customer care skills and experience of working with the public from diverse range backgrounds, needs and abilities.
Ability to use initiative; plan and prioritise own workload; and work under pressure to meet deadlines
Excellent data skills with the ability to use management information systems to a high standard ensuring return deadlines are met, and the accurate and timely entering of data.
Good team player with excellent communication and interpersonal skills with the ability to liaise effectively with internal and external stakeholders, learners, exam boards and customers.
Experience of working in a pressurised and data driven environment
Experience of compliance with the requirements of regulatory bodies.
Strong organisational, data inputting and accuracy skills
Educated to GCSE level grades A-C (or equivalent) including maths and English
Understanding enrolment and initial assessment processes
Excellent IT skills, knowledge and experience of Microsoft Office suite and use of databases
Commitment to promoting Equal Opportunities in all areas of work
A commitment to and able to demonstrate knowledge of health and safety issues
Willingness to work additional hours to ensure the smooth running of evening and weekend examinations or enrolment periods.

Job Title : MARAC Coordinator
Job Category : Admin & Clerical
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 37.00
Start Date : immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.86

Under the direction of the Consultant Social Worker the post holder will co-ordinate efficient support of the Domestic Violence Multi Agency Risk Assessment Conference (MARAC) process within multi-agency problem solving of high risk domestic violence. The post holder will ensure the smooth running of the MARAC on a daily basis, acting responsibly and appropriately to high risk victim referrals from internal and external sources. Prepare and present information to multi-agency partners.
The main aim of the MARAC is to reduce the risk of serious harm or homicide for a victim and to increase the safety, health and wellbeing of victims – adults and any children. In a MARAC, local agencies will meet to discuss the highest risk victims of domestic abuse in their area. Information about the risks faced by those victims, the actions needed to ensure safety, and the resources available locally are shared and used to create a risk management plan involving all agencies.
The post holder will
• Liaise with and co-ordinate with local agencies to develop, maintain and review the MARAC Operating Protocol and MARAC Information Sharing Protocol, including the establishment of an agreed referral threshold to ensure that the volume of cases referred to MARAC remains manageable.
• To prepare reports for the MARAC Steering Group and Strategic Group as appropriate.
• Work closely with permanent partner agencies to ensure that all relevant members of staff are familiar with the MARAC process, and their role and responsibilities within it and receive appropriate training as necessary.
• Liaise with the full range of potential referral agencies, in particular those working with minority or hard to reach groups to ensure that the needs of all victims are met.
• Facilitate and ensure consistency in referral of cases from the full range of potential referring agencies based on the use of a common risk identification tool and referral form for victims.
• Ensure that the relevant data is collected so that the outputs and outcomes from MARAC can be recorded (including the MARAC Data Form).
• Develop and maintain the necessary documentation to ensure the smooth running of the MARAC, including the MARAC agenda, referral forms (refer MARAC cases to IDVA ahead of meeting), MARAC lists, template research forms and minutes, ensure specialist attendees are present & prepare accurate minutes of the meeting (differentiate fact and professional opinion), and include agreed actions in accordance with the MAPPA guidelines. Monitor, maintain and follow up the action list & maintain a tracking system of MARAC cases which have been flagged for twelve months following the last incident.
• To ensure that any information shared in the conduct of these duties is in line with the MARAC Information Sharing Protocol.
• To undertake these duties in line with the MARAC Operating Protocol and other relevant policies and procedures and support the work of the Chair of the MARAC in whatever way may be reasonably required.

The postholder will maintain the good image and values of the Council and uphold policies on quality of service and equality of service and opportunity.
Physical Effort and Working Environment
Normal office environment
About the team
The Commissioning, Partnership and Performance Division consists of:
Consultant Social Workers (CSWs)
The Consultant Social Workers are a team of three (1.5 equivalent) qualified social workers who work under the direction of the Head of Safeguarding. Although the post is an equivalent grade to that of a team manager, they do not directly manage a team. Instead, they have links to each of the social work childcare teams within ICS to ensure that all teams have a named CSW whom they can call upon in the first instance for any identified support needs that they or an individual may have.
The overall aims of the role of the CSW are to support, champion and challenge professional judgement in casework to assist teams in achieving the best outcomes for children and young people. Their role means that they can offer bespoke support to teams and/or to individuals regarding elements of casework where a need to do so has been identified by the worker, their manager or through some other means such as case audit.
Each CSW also has a lead area of responsibility where they provide specific support to teams and individuals; there is one for CSE, one for children missing from home, school or care, and one for domestic abuse. The MARAC co-ordinator will primarily report to the CSW who leads on practice around domestic abuse.

About the wider section/function
The CSW’s are part of the wider Strategic Safeguarding service and this is managed by the Strategic Safeguarding Service Manager. Within this service is also the Signs of Safety Practice Lead, the Local Authority Designated Officer, Quality Assurance Manager, Independent Reviewing Officers and Child Protection Chairs, Child Protection Notetakers, and Business Support. The Adults Safeguarding Manager, Senior Practitioner, Safeguarding Advisor for Education, South Gloucestershire Children’s Partnership (SGCP), South Gloucestershire Safeguarding Adults Board (SGSAB) and the Board’s Business Manager are also situated within this service.
The role of the Children’s Partnership (SGCP) is to effectively co-ordinate the work undertaken within the local authority to safeguard and promote the welfare of the children and young people who live there. The Partnership is led by an executive comprised of representatives from the three statutory partners; The local authority, the CCG and the police.
The overarching purpose of a Safeguarding Adults Board (SAB) is to help and safeguard adults with care and support needs.
Problem solving and decision making examples
In addition, the post holder will carry a caseload trying to identify root causes of reported Domestic Violence and Abuse; and agree and implement practical actions to reduce the level of repeat DVA incidents. They will hold the MARAC list and coordinate all FOIs and requests for historic FOIs doing analysis work to look at trends over the last 12 months.
The post holder will have excellent organisational skills and will be responsible for project managing the MARAC processes ensuring actions are recorded and following up progress. expected to lead on the development and deployment of approaches to MARAC.
The approaches used to address MARAC priorities in this manner will be similar, and will normally include researching or developing the MARAC Operating Protocol to ensure it is fit for purpose and reviewed annually, for multi-agency action and ensuring these are deployed and implemented.
The Consultant Social Worker is available to deal with issues which involve a higher degree of individual complexity, and to give direction in policy development.

Job Category : Sec / Admin
Location : Ryedale House, Malton, Malton, YO17 7HH, North Yorkshire County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £14.26

Personal Assistant for Senior Leadership Team
Job Purpose and Context

The Chief Executive’s Office incorporates various functions such as policy, performance, MP/customer/elected member/Government department liaison, liaison with external bodies / partners, coordination of management information.

The Executive Support Officer is a part of this team providing high-level executive support to the Chief Executive’s Office to ensure the efficient and effective running of the leadership function at Ryedale District Council.

The post holder will be responsible for supporting and contributing to the delivery of the objectives of the Strategic Management Board, through provision of a proactive, high-level executive support service.

The post-holders will be the key point of contact for the Chief Executive Officer and Strategic Management Board, proactively managing internal/external enquires and communication, most of which will be of a sensitive and/or confidential nature, using personal judgement and sound decision-making.

Qualifications and training
Good standard of English and Maths, or significant experience in a similar role.
Evidence of continuous professional development
Knowledge
Extensive practical knowledge of Microsoft Office, including Word, Powerpoint, Excel, Outlook as a minimum
Knowledge of OneNote
Awareness and knowledge and commitment to Equality and Diversity and Health and Safety legislation and of safeguarding responsibilities.
Knowledge and understanding of local government including its policy framework and legislative requirements.
Ability to utilise web based research methods for maintaining awareness of best practice and future developments.
Strong awareness of partnership and collaborative approaches that enhance service delivery and maximise best value benefits.
Extensive practical knowledge of customer service principles and good practice standards
Experience
Experience of providing a high-level personal and administrative support service to a senior leader in a fastmoving, complex organisation
Experience of building strong, positive working relationships across departmental and organisational boundaries
Experience of working within set policies and procedures in a highly scrutinized environment
Experience of working in the public sector
Experience of delivering high quality customer service in a pressurised, fast paced environment
Occupational skills
Communication skills: enhanced ability to communicate confidently and effectively with internal and external colleagues and individuals at all levels using tact, diplomacy and discretion both orally and in written form; including customers, partners, and elected members
Time management skills: enhanced ability to be flexible as priorities change, and manage multiple tasks in a high pace environment
Organisation skills: enhanced ability to coordinate information and activities to achieve results, including under time pressure
Decision-making skills: to determine matters to be escalated/prioritized and what can be dealt with personally Problem-solving skills: ability to think constructively and generate solutions to day-to-day problems

Job Category : Admin & Clerical
Location : Docks Office, Vale of Glamorgan Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £9.81

To provide general business support to various teams with the service including minute taking and data entry (to WCCIS) in line with the relevant legislation, regulations and national standards.
To work to provide quality services to all users and carers.
To work in partnership with other professionals, services users, carers and agencies, both internally and externally.

Candidate will be able to to travel to Barry Docks Office when needed as well as work from home.

Job Category : Admin & Clerical
Location : Docks Office, Vale of Glamorgan Council
Hours Per Week : 18.50
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £9.81

To provide general business support to various teams with the service including minute taking and data entry (to WCCIS) in line with the relevant legislation, regulations and national standards.
To work to provide quality services to all users and carers.
To work in partnership with other professionals, services users, carers and agencies, both internally and externally.

Candidate will be able to to travel to Barry Docks Office when needed as well as work from home.

Job Category : Manual Labour
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 30.00
Start Date : Immediate Start
Start Time : 10:00
End Time : 16:00
Salary: £11.20

cleaner required to work in our coroners court in barnet
Main Responsibilities

1. To carry out:
   General cleaning tasks, including mopping, sweeping, dusting (both low and high levels), damp wiping and buffing of both horizontal and vertical surfaces which include desks, cabinets, walls, doors, chairs, vision panel, windows, and sills, cleaning washrooms to include descale of toilets, urinals and showers, vacuuming floors and soft furnishing, emptying, and cleaning of waste bins with remove of waste sacks to the designated recycling areas and to place in the appropriate bin.
   Periodic cleaning to include insides of fridges and microwave ovens with the moving of small surface equipment to clean surrounding areas.
   Spillage cleaning – to include blood and bodily fluids
2. To ensure a full knowledge and understanding of designated duties, work areas, activities and expected standards of performance.
3. To ensure that you carry out all allocated cleaning duties to satisfaction of Haringey and as instructed by the Management Team.
4. To understand that the corporate monthly percentage scores for audits are to be maintained along with associated paperwork as required.
5. To ensure that that the cleaning duties are carried out within the contracted hours and if completed before this time, to assist with additional tasks as instructed by your Supervisor/Management Team.
6. To understand Haringey’s policies and procedures and to complete all relevant paperwork required for the Management Team
7. To understand and comply with Haringey’s health and safety policies and procedures.
8. To ensure and maintain high standards of personal hygiene, with special attention to hands, fingernails, hair care and general appearance. For reasons of safety whist working, you must wear: the ‘Haringey Facilities Team’ uniform allocated to you, sturdy closed toed shoes, and minimum jewellery.
9. To ensure that your issued uniform is always maintained and presentable. To wear appropriate PPE as required.
10. To be responsible for your own health and safety and always maintain a safe working environment for others in your workplace.
11. To ensure that you do not attempt any work activity to include use of chemicals, substances, and machinery unless you have been trained to do so and with the authority of the Management Team
12. To understand and adhered to the absent and sickness procedure and report sickness, absence or accident, to your Supervisor/Management Team, allowing sufficent time to cover your shift.
13. To ensure that all cleaning equipment and machinery is checked for safe to use prior and on completion of the cleaning task and is returned clean and tidy to the store area.
14. To be responsible for your cleaning storage area, ensuring that it is clean, tidy, and sufficiently stock with relevant chemicals and materials and with no personal items.
    To preform cover or miscellaneous cleaning duties as appropriate or as instructed

Job Category : Admin & Clerical
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.01

This placement is for 6 months.
Key areas of focus are to:
• You will carry out standard and routine electronic processing, dealing with sensitive and private information accordingly.
•Daily you will be sorting and opening mail, verifying original documents, logging in-coming cheques and escalating queries and issues when required.
•You will deliver and collect post around the council building, and this will include carrying out physical handling of boxes, mail crates and office supplies.
•You will be handling confidential and sensitive documents appropriately and securely in accordance with Data Protection requirements.
•Occasionally you will cover Front Reception at Badminton Road offices and interact with customers face to face and over the telephone.
You will work alongside colleagues within the scanning and printing teams to ensure the smooth running of all departments.
The candidate should have:
• You will have the ability to check written and numeric information accurately.
•You will be able to handle sensitive, confidential information appropriately and have an awareness of Data Protection.
•You will have previous experience of using Microsoft Office.
•You will be able to carry out physical handling of storage boxes, mail crates and office supplies.
•You may have experience of processing mail/ documents.
•Although not essential, you may have previous experience of working in a customer care or an office/ reception setting.
•Although not essential, you may have experience in dealing with visitors face to face and queries over the phone, knowing when to escalate accordingly

Job Category : Admin / Clerical (Kingston & Richmond)
Location : Twickenham Training Centre, Achieving for Children
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.62

The OD Support Officer is responsible for a number of the support functions in the Organisational Development team. The role will work with the OD Business Partner to manage a wide range of OD projects, including the ASYE programme, Health and Wellbeing offer, Workforce Surveys and the OD support packages (for example coaching, mentoring and talent development)

This role is pivotal in making sure all OD activities events are managed in a timely and efficient way and they support AfCs drive to have a highly skilled workforce who can provide the best possible outcomes to the children, young people and families that they work with.

The post holder will work in partnership with other colleagues in the OD to field OD related questions, support the process for OD event promotion and marketing, review and monitor the viability of OD activity on a daily, weekly and monthly basis. The role will be expected to review the effectiveness of any activities, which will include working with colleagues to make any necessary changes or adjustments to future activities. The post holder will have excellent verbal skills and will be able to support projects and initiate activities in relation to L&D, enabling managers, employees and partners to receive a competent and timely service.
About the job activities
Supervision of people

1. No direct line management is expected of this role
2. Occasional deputising where required for colleagues to cover temporary absences
   Contacts and Relationships
3. Work effectively and collaboratively within the Wellbeing and Employee Engagement team, the wider Workforce Development Service, and internal and external partner agencies
4. Build trusting relationships with colleagues across the company and in partner agencies
   Decision making
5. Make decisions on individual enquiries from customers and know when to seek line management support for more complex employee related queries, or be aware if actions or decisions have an organisational wide impact.
6. Make decisions on prioritising your own workload where needed.
7. Make decisions related to viability and value for money on OD events .
   Key duties and responsibilities this will include:
8. Working collaboratively with the Head of Service and the OD Business Partner to develop and implement the OD strategy and programme initiatives across AfC
9. 2
10. Supporting the OD Business Partner to engage, influence and negotiate with a range of key internal and external stakeholders
11. Supporting the management of OD activities, ensuring all opportunities are delivered on time and provide good value for money.
12. Supporting the OD Business Partner and Lead trainer with evaluating the impact of provision
13. Dealing with enquiries in relation to OD activities
14. Supporting data quality processes, including inputting, processing and reviewing data and managing correcting errors.
15. Coordinating a range of coaching/mentoring initiatives across AfC
16. Supporting the commissioning of OD events to meet organisational goals/ objectives
17. Working with HR and OD Business Partners to support workforce planning and organisational change initiatives, providing support with the planning on a range of matters including organisational design, succession planning and skills/performance capability analysis
18. Working collaboratively with the Equality, Diversity and Inclusion Board to provide organisational development support to enable AfC to meet local objectives
19. Keeping up to date with learning developments, researching new technologies and methodologies in organisational development, workplace learning and making recommendations as appropriate.
20. Monitoring, reporting and presenting on key project metrics.
    Providing an excellent customer experience to both internal and external workforce . The post holder will be expected to undertake other duties commensurate with the grade of the post

Job Category : Administration
Location : County Hall North, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.83

Please note we require 2 people for this order, initially until October. The role is office based, no remote working.
Interviews will be face to face.
About the job
You will be part of a business support team which provides support to the Partnership to enable it carry out its functions. It’s a challenging and rewarding role involving taking minutes at meetings, supporting the commissioning of local child safeguarding practice reviews and supporting delivery of the partnership’s day to day work.
The job requires prolonged periods of concentration in order to take minutes, process documents and prepare reports and other complex documents for distribution. This role also requires regular travel across West Sussex locations and occasionally beyond, for which your travel expenses will be paid.

Qualifications and/or experience:
Administrative experience using appropriate office systems and practices.
Experience of working on own initiative, prioritising own workload, working to strict deadlines and co-ordinating a variety of activities.
Experience of organising and minuting complex meetings involving a range of partners and agencies discussing sensitive information.
Experience of dealing with a wide range of professionals at a senior level.
Finance experience, including the ability to accurately raise and track invoices and payments – Desirable

Job Category : Admin / Clerical
Location : HIGHGATE LIBRARY, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £17.27

Purpose
To manage, develop and motivate a team of staff to ensure that the service priorities, standards and performance targets are achieved.

To lead on matters relating to the maintenance of the library premises, health & safety and keyholding arrangements of the libraries.

To comply with the Council’s Health & Safety requirements to ensure a safe and healthy working environment including the preparation and review of appropriate documentation and training to ensure that the service is compliant with H&S legislation.

To contribute to Library Strategy priorities, engaging with new and existing customers, leading on the increase library usage and supporting the continuous improvement of the service.

To work with the Library Service Team Manager to position Libraries at the heart of the community, engaging with residents and the local community.

Experience

Have a high knowledge and experience of concepts, principles and practices gained through experience and development in Libraries or similar face to face services.

Experience of managing and motivating teams of staff in a busy environment.

Experience of setting own and team priorities in line with agreed targets, managing workloads according to service needs.

Able to work under pressure with competing priorities.

High standard of written and verbal communications skills.

Ability to take on board the physical elements of the role – supported by health and safety procedures and equipment (appropriate support and adjustments will be made for staff according to OHU recommendations and any disabilities will be taken into account).

Being creative and innovative on an ongoing basis

Dealing with a range of complex matters that can have significant impact for the Service, employees or partner organisations.

Experience of promoting library services in the local community

Knowledge and understanding of how public library services can contribute to the community and to council objectives.

Ability to deliver a high level of customer service and interact effectively with a wide range of people

Ability to deal with challenging customers and situations

Ability to promote library and council services to / in the community

Ability to manage financial and cash handling processes

Demonstrates enthusiasm for and commitment to the successful development of the library service and working with the community

Knowledge and understanding of IT as related to public libraries

Job Title : Centre Assistant SC1B
Job Category : Social Care & Health Non-Qualified
Location : TRIANGLE CHILDREN CENTRE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.20

A centre Assistant is needed to provide support for nursery staff working directly wit children.

Main Responsibilities

1. To assist in the general care, activities and comforting of children.
2. To assist setting out materials and equipment for children’s activities
   and tidying up afterwards.
3. To accompany Teachers/Nursery Officers taking groups of children on
   visits and outings.
4. To change and rinse out soiled clothes and assist children in toileting.
5. To vacuum carpets, clean floor, work surfaces and toys; polish
   window shelves, furniture and woodwork, empty wastepaper into
   sacks and deal in accordance the Council’s safe working practices.
6. To spot mop, clean spillage and wash floors as necessary, depending
   on use to which they have been put and nature of the surfaces.
7. To clean toilets, including lavatory pans, hand basins, fixtures and
   fittings using clean fluids, and disinfectants as appropriate in
   accordance with safe working practice; to clean potties after use by
   the children; to replace toilet rolls as and when required.
8. To clean and scour sinks and keep other basic domestic equipment
   and machinery in a clean and workable condition, reporting any defects
   or faults to the Head of Centre.
9. To ensure that sufficient cleaning materials are available by checking how much is left and informing Head of Centre when the amount is low, and when cleaning is finished, to put away materials and equipment, ensuring that equipment is clean.
10. To assist children at mealtimes following eating/mealtime policies of
    Centre.
11. To clean up spillage when food is spilt or dropped where such spillage
    is hazardous to pupils/staff.
12. To assist in the supervision of indoor and outdoor activities throughout
    the day following Behaviour Policy of the Centre – always supported
    by the Childcare staff.

Knowledge, Qualifications, Skills and Experience

1. The ability to assist with the general care, activities, and comfort of
   young children.
2. The ability to communicate with parents, colleagues and children.
3. Cleaning experience.
4. The ability to prepare basic food for young children.
5. The ability to work as a member of a team.
6. An awareness of Health and Safety at work.
7. An understanding and commitment to Equal Opportunities in the
   context of the post.

Job Category : Admin / Clerical
Location : WOOD GREEN LIBRARY, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.82

3 x Floor walker/triage/receptionists
1 for Marcus Garvey and 2 for Wood Green
100% office based in face to face service centres
This is a physical role with a lot of walking to and from the reception/door and up and down stairs.

Role Purpose
This role exists to help Haringey Council to serve its customers well.

This will be achieved within a specific service area including call centre, face to face (including but not limited to Customer Service Centres and Receptions), digital, telephones, and service development.
To operate as a generic CS assistant across the core activities of the service with a focus on delivering a high level of customer service and optimum personal performance.
To provide accurate and up to date information to residents and callers.
To provide comprehensive advice and be able to deal with complex, contentious or technical enquiries.
To contribute to the provision of high quality, professional customer facing services and improved service outcomes.
To respond effectively and accurately to routine enquiries in accordance with procedures.
To demonstrate flexibility and adaptability in the drive towards change and the improvement of processes.
To assist customers in a way that reflects Haringey’s Values, Principles and Pledges.
To comply with statute, legislation, discretionary powers, council standing orders, council policies and codes or standards of conducts.
To demonstrate flexibility and adaptability in the drive towards change and the improvement of processes.

Knowledge, Qualifications, Skills and Experience
The following criteria are deemed necessary for this role:

Have a knowledge of best practice and customer services procedures and ability to apply these to everyday work activities
Good knowledge and experience of concepts, principles and practices gained through experience and development in a specific field (face to face, digital, telephones, and development).
An ability to work as part of a team and use individual initiative to achieve set targets
Good written and verbal communications skills
Good IT skills, including MS Office (Word and Excel)
Ability to take on board the physical elements of the role – supported by health and safety procedures and equipment (appropriate support and adjustments will be made for staff according to OHU recommendations and any disabilities will be taken into account).
Experience of local government and/or housing services in a customer service environment Desirable