Job Category : Administrative / Clerical
Location : Maidstone House, Swale and Maidstone Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £11.19
To work as part of a team dealing with the collection of unpaid Council Tax, Business Rates and parking fines from the enforcement stage overseeing 11 services (currently) with the potential for more
Education,Training and Knowledge
Good level of literacy and numeracy skills (GCSE Grade C equivalent, especially Maths and English)
Knowledge of the Data Protection Act
Knowledge of enforcement legislation
Knowledge of Council Tax, Business Rates or parking enforcement
Understanding of Equalities legislation
Understanding of safeguarding
Knowledge of the Tribunals, Courts and Enforcement act 2007
As this is a customer focused role the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is essential.
Experience
Working in a customer services or debt recovery environment
Dealing with challenging customers
Working with vulnerable people
Ability to interpret and apply legislation
IT literate in Outlook, Word and Excel
Working knowledge of OneStep Debt Recovery System
Have knowledge of tracing systems and procedures.
Job Features
| Job Category | Admin / Clerical |
Job Category : Administrative / ClericalLocation : Maidstone House, Swale and Maidstone Borough CouncilHours Per Week : 37.00Start Date : Immediate StartStart Time : 08:30End Time : 17:00Salary: £11….
Job Category : Admin / Clerical
Location : Hackney Town Hall, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £18.61
PURPOSE OF THE JOB:
To work as part of the Mayor & Cabinet Office providing a comprehensive, coordinated and efficient support service to the Council’s senior leadership, enabling the Mayor and Cabinet to deliver their strategic objectives.
- To provide a proactive, reliable and confidential support service to members of the Mayor’s Cabinet, including: extensive diary and inbox management; taking accurate, concise meeting notes with actions clearly defined; acting as the key interface between Cabinet members and internal and external stakeholders; anticipating the needs of the Cabinet members supported and responding accordingly.
- To take responsibility for support for particular individuals or functions as assigned by the Mayor & Cabinet Support Manager.
- To work collaboratively within the Mayor & Cabinet Office, providing cover for colleagues, sharing best practice, experience and expertise with the aim of delivering a resilient and flexible service.
KNOWLEDGE AND EXPERIENCE:
- Political nous, and knowledge of local government policies and political and legislative developments, as well as the local government legislative and financial framework
- Good knowledge and understanding of current issues facing London local authorities.
- Substantial experience in a similar role providing support to a senior manager or politician, providing a range of support services including diary management, and drafting letters and reports.
- Experience of attending high-level meetings and taking accurate notes to ensure any follow-up work required is recorded and monitored.
- Experience of handling and responding to enquiries and complaints from a wide range of individuals and organisations.
- Experience of dealing with sensitive and confidential issues.
- Able to useown initiative to be proactive and work independently to ensure tasks are completed on time and to the required standard.
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin / ClericalLocation : Hackney Town Hall, Hackney CouncilHours Per Week : 36.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £18.61PURPOSE OF THE JOB: To wo…
Job Category : Admin / Clerical
Location : Hackney Town Hall, Hackney Council, East London
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.21
We are looking for an interim Executive Support Assistant for a short term period. You will be responsible for delivering a seamless and high quality support service to the Mayor (Philip Glanville, the directly elected Labour Mayor of Hackney) and his Cabinet. This is a wide-ranging and challenging role responsible for managing the Mayor’s diary as well as multiple diaries (at times), meetings, briefing requests and correspondence on a daily basis. Whilst working in this politically sensitive and demanding environment, the role will also require you to work closely with members and officers across all parts of the organisation. You will need to be a highly motivated, proactive individual with strong organisational and communication skills.
Experience of working under pressure in a political environment and at a high level is desirable.
You must have experience in independently carrying out duties effectively and in a manner which respects confidentiality and data protection. You must also have experience in independently carrying out duties effectively. Good knowledge and understanding or experience in a political or local government environment is desirable but not essential; however must have strong diary management skills. Hackney is London’s most diverse, dynamic borough. Reaching from the Square Mile to Queen Elizabeth Olympic Park, this is an area of rapid economic growth, particularly in technology, media, fashion and other creative industries. Hackney has more green spaces than any other inner London borough; some of the capital’s finest schools; first class transport connections; excellent public services; and thriving arts, cultural and retail sectors. We seek people with ambition, creativity and commitment to ensure our economic growth provides benefits for everyone and creates opportunities to transform the lives of residents.
Must have strong diary management skills and helpful if they are familiar with the Google suite.
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin / ClericalLocation : Hackney Town Hall, Hackney Council, East LondonHours Per Week : 36.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £17.21 We are look…
Job Title : Project Support Officer
Job Category : Admin / Clerical
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 40.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £18.58
Project Support Officer
Information gathering on Schools Programme working with internal officers and external partners
Updating the Schools Intranet / Landing page and general content management responsibilities
Liaison between schools and Council as and when required
Regular review / monitoring of the Corporate Landlord Schools email address portal and directing queries to the relevant officers to resolve
Administrative support for the team – setting up meetings, responding to general queries.
Compiling letters, email correspondences as and when required
Must be able to use Microsoft software packages
Requirement to be flexible with non-technical duties within this role.
Job Features
| Job Category | Admin / Clerical |
Job Title : Project Support OfficerJob Category : Admin / ClericalLocation : RIVER PARK HOUSE, London Borough of HaringeyHours Per Week : 40.00Start Date : Immediate StartStart Time : 09:00End Time : …
Job Category : Admin / Clerical
Location : Queensbridge Trust, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £21.65
As the CHSCP Strategic Data Analyst you will lead on the provision of high-quality intelligence providing advice, analysis and interpretation to the City and Hackney Safeguarding Children’s Partnership. Using expert knowledge, the post holder will develop contemporary threat assessments to strengthen decision making, improve scrutiny and enhance tactical decision making of safeguarding partners and relevant agencies of the CHSCP. The post holder will make a real and demonstrable difference to safeguarding activities across the City of London and Hackney.
Qualification
A degree level qualification or equivalent ability as evidenced by experience of working at a high level of qualitative and quantitative analysis, conceptual and practical thinking.
Experience
Significant experience of providing specialist / complex data analysis and reporting with a successful record of using analysis in a complex organisational setting to drive improvement.
Experience in successfully overseeing and managing a variety of research projects and achieving targets.
Extensive experience of utilising multiple sources of information to provide specialist data analysis, interpretation and presentation, utilising spreadsheets, maps and analytical tools.
Experience of managing complex relationships and achieving results.
Experience of working collaboratively to effect change with senior managers or commissioners
Experience and proven ability of writing succinct reports and presenting complex data and information in a wide range of formats.
Experience of direct involvement in the preparation and / or presentation of documents and reports and the ability to prepare summary performance information and analysis to inform decision making, practice and policy.
Experience of partnership work including private, statutory, voluntary and community sector; recognising and taking account of organisational differences in structure and working practices.
Knowledge
A good understanding of the safeguarding agenda for children and young people, including local, regional and national context. Understands the role of City and Hackney Safeguarding Children Partnership.
Expert knowledge of data management and techniques; demonstrated knowledge in understanding and using advanced ICT software which enables the user to manage complex datasets, visualise multiple large datasets and overlay data sources.
Knowledge of data security and confidentiality issues.
Working knowledge of database design, structure, administration and associated tasks and responsibilities.
Skills and Abilities
Excellent analytical skills. Ability to gather information from wide ranging sources and analyse thoroughly to make recommendations that inform decision making.
A passion for using intelligence tools to provide meaningful data analysis; ability to construct and effectively communicate data stories using data visualisation techniques and narrative storytelling.
Ability to think analytically, to create and use concepts to explain and interpret situations, link pieces of information, create and communicate a rich pool of ideas to positively impact on practice.
Highly developed interpersonal and communication skills, enabling communication orally and in writing with people at all levels, including the ability to adapt communication methods to suit the audience.
Ability to work accurately in a pressurised environment, adapt rapidly, manage competing priorities and deliver on service provision, and projects within changing circumstances and priorities.
Demonstrated consultative, interpersonal, communication and negotiation skills including the ability to deal with complex issues in a sensitive and appropriate manner.
An ability to manage competing demands, make decisions, work methodically, think systematically, achieve targets and co-ordinate own workloads to meet agreed timescales.
An understanding of relationship management and the capacity to establish and maintain effective communication and working relationships. The ability to use initiative and approach individuals and agencies in order to obtain additional information.
A commitment to safeguarding children and contributing to partnership activities to meet statutory and professional responsibilities with regard to safeguarding children.
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin / ClericalLocation : Queensbridge Trust, Hackney CouncilHours Per Week : 36.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £21.65As the CHSCP Strategic D…
Job Category : Admin & Clerical
Location : Priory House, Central Bedfordshire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.21
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin & ClericalLocation : Priory House, Central Bedfordshire CouncilHours Per Week : 37.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £13.21
Job Category : Admin & Clerical
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.01
We are looking for admintative support for the Rapid Response and Resilience team unit.
- Planning of referrals for the Reposnders, including their daily rotas
- Spreadsheet/excel work – essential
- General admin & Office tasks will be undertaken
- Note taking at meetings and writing up after
- Taking calls and monitoring the inbox messages
Ideally we are looking for full-time however, we could consider some flexiblity around hours
The role will be based generally at Badminton Road Offices occasionaly some home working possible.
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin & ClericalLocation : Badminton Road Council Offices, South Gloucestershire CouncilHours Per Week : 37.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: …
Job Category : Admin / Clerical
Location : TRIANGLE CHILDREN CENTRE, London Borough of Haringey
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £12.25
Must be willing to work shifts of either 10-6pm or 8-4pm
Role Purpose
To receive parents, carers, children and all visitors and callers to the centre, providing a warm welcome and guidance as required.
To receive all telephone calls and provide administrative support to the Centre Team.
To ensure the day to day-operational activities of the office run effectively and that the reception area is presentable and welcoming at all times.
To enter data on the centre’s database system.
To be the first point of contact for families enquiring about nursery places and support families through the admissions process. Work in close partnership with Senior Practitioner to keep nursery places full.
Knowledge, Qualifications, Skills and Experience
Experience
Experience of administrative functions
Experience of working with the general public
Qualifications
Good educational background
GCSE in English Language and Mathematics
Skills, Abilities and Aptitude
Excellent IT skills
Excellent Interpersonal Skills
Excellent oral and written communication skills
A flexible “can-do” approach
Able to work as part of a team
Ability to maintain confidentiality
Willingness to be flexible about hours worked
Ability to organise and prioritise workload efficiently
Ability to communicate effectively and sensitively with families, visitors and staff
Ability to work a community language
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin / ClericalLocation : TRIANGLE CHILDREN CENTRE, London Borough of HaringeyHours Per Week : 35.00Start Date : Immediate StartStart Time : 09:00End Time : 17:30Salary: £12.25Must be…
Job Category : Admin / Clerical
Location : Mercury House, London Borough of Havering, Romford, Essex
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.92
Business Support provide a high level admin support for all functionalities in Adult Social Care. You will be supported and guided by 2 x Team leads in a team of total 16 across areas such as Safeguarding, DOL’s ,Complaints, Community Learning Disabilities team, Finance and Benefits, Sensory and Community Teams.,
Experience:
Experience of interpreting, analysing and dealing with sensitive information and data.
Excellent experience of at least two of the following functions: HR, Finance, IT, Data Analysis, Quality Assurance, Complaints, Project Management and Commissioning.
Experience of working to tight deadlines in a fast paced, results-focused environment without compromising accuracy.
Excellent experience of administration and organisation of meetings and events, including writing formal minutes and facilitating.
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin / ClericalLocation : Mercury House, London Borough of Havering, Romford, EssexHours Per Week : 36.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £12.92 B…
Job Category : Admin & Clerical
Location : Met Office, FitzRoy Road, Exeter, Devon
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £9.60
The Met Office’s leading-edge capabilities assist the UK and the international community in meeting the twin challenges of forecasting the weather and understanding and planning for a changing climate. We deliver a wide range of services and expert advice to both public and private sector organisations, through sophisticated big data technology and a resilient 24/7 operational capability.
The Strategic Priorities Fund (SPF) is a high-value programme and includes projects in Clean Air, UK Climate Resilience and Next Generation Supercomputing. The post holder will work closely with the Programme Co-ordinator providing administrative support such as preparing internal/external meetings and workshops, collating and distributing papers, producing minutes of meeting and updating action logs.
The post holder will act as the first point of contact for routine internal and external administrative queries and information requests, escalating complex issues to senior staff where necessary. Will also input and maintain records using local administration tools, applications and databases to enable accurate and meaningful management reporting. Provide support and information to managers using MS Office tools to assist in activity and resource usage to enable effective management decision making. The post holder will also be expected to work with Executive PAs and senior staff members to schedule/reschedule regularly occurring meetings
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin & ClericalLocation : Met Office, FitzRoy Road, Exeter, DevonHours Per Week : 37.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £9.60 The Met Office&#…
Job Category : Sec / Admin
Location : The Ray Hurst Centre, Liverpool City Council, Merseyside
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £11.45
PRIMARY PURPOSE OF THE JOB:
To provide a flexible, high quality business support service to a wide range of Children’s Social Care teams
MAIN AREAS OF RESPONSIBILITY:
- To provide regular budgetary statistical and other information to Managers & assist teams and managers in the provision of financial protocols for services.
- To assist with cash handling, bank accounts and related financial systems.
- To input on all appropriate financial payments systems including and take responsibility for processing pay runs & reports.
- To liaise with Exchequer Management, team leaders and social workers as required to ensure all protocols, audit requirements, standing orders and systems are adhered to.
- To arrange, attend and minute/record Panels as required across Children and Young People’s Services.
- To collate and distribute item reports within agreed timescales and assist with the Quality Assurance of items reports as appropriate.
- Co-ordination of committee reports and provide appropriate guidance to senior managers.
- To ensure that minutes and decisions are distributed to authorised recipients within agreed timescales and in accordance with appropriate data protection guidelines.
- To offer guidance to the panel chair and members on procedural issues and timescales and progress actions/panel decisions as required.
- To ensure recommendations are recorded on appropriate ICT systems within agreed timescales.
- To work within a Performance Management Framework and to aspire towards the objective and targets set out in individual performance plans.
- To prioritise and manage work in line with guidance from line manager and complete work to the necessary standards and timescales agreed.
- Engage in and contribute to professional development as and when appropriate.
- Maintain confidentiality of information at all times in accordance with the information governance requirements including the principles of Freedom of Information Act and Data Protection Act.
- To provide such other assistance as deemed necessary to ensure that the administrative function is carried out.
- To provide support to social care staff around Children’s systems, such as Liquid Logic and Controcc.
- Engage in and contribute to personal development activities and training.
- To carry out any other tasks reasonably required of the post holder.
- To ensure compliance with the Council’s policies on diversity, equal opportunities and health and safety.
Job Features
| Job Category | Admin / Clerical |
Job Category : Sec / AdminLocation : The Ray Hurst Centre, Liverpool City Council, MerseysideHours Per Week : 35.00Start Date : Immediate StartStart Time : 08:30End Time : 17:00Salary: £11.45 PRIMARY…
Job Category : Sec / Admin
Location : Cunard Building Water Street Pier Head Liverpool L2 2BS, Merseyside, Liverpool City Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salarry: £11.45
MAIN AREAS OF RESPONSIBILITY:
⦁ Provide technical and administrative support within the Service, in a flexible manner ensuring that an effective, efficient and customer focussed service is delivered within required timescales
⦁ Provide support in relation to any of the functions undertaken by the team (at a level commensurate with the grade of the post), to enable specific and overall objectives of the team to be achieved
⦁ Assessment of fees, receipting, validating, inputting and processing all applications received by the service, in respect of Planning, Building Control and Land Charges
⦁ Preparation of reports and letters in connection with items put to planning committee
⦁ Collection, receipting and banking of all types of income received. Ensuring income is banked to correct budget and all necessary financial records are kept.
⦁ Raising of invoices and full use of the Council’s financial systems.
⦁ Use and maintenance of accurate records, systems and databases/ spreadsheets to enable effective and useful information, reports and statistics to be produced
⦁ Digitising financial charges on relevant system
⦁ Processing of all appeals in respect of planning applications and enforcements
⦁ To deputise for team leader in his/her absence
⦁ Undertake photocopying/printing/duplication/binding as required within timescales agreed
⦁ Accurate maintenance of filing systems within the Service to enable files to be accurately located within the system
⦁ To order and issue of stationery within the Service, ensuring accurate stock records are maintained.
⦁ To arrange the maintenance, repair and replacement of vehicles, machinery and passes
⦁ Provide assistance to visitors/telephone callers to the Service ensuring that they are dealt with in a professional and effective manner
⦁ To use all resources (both time and financial) allocated to specific projects and areas of work effectively and efficiently in accordance with service objectives and the team’s work programme.
⦁ To monitor, review and ensure a balanced and cost effective discharge of the Service’s functions by organising and continuously developing working practices.
⦁ Contribute to sustainable development in all duties undertaken.
⦁ To participate in all aspects of training and development of staff, including the maintenance of disciplinary standards, as directed. Use all learning opportunities to develop personal skills necessary to improve effectiveness, efficiency and delivery of service in recognition of the Portfolio’s business and service targets.
⦁ Subject to consultation with staff or their representatives, to undertake any other duties of a similar nature and level which may from time to time be assigned in the interests of and/or improvement of the service, or in response to the urgent or pressing need of the service.
⦁ To develop the City Council’s commitment to equal opportunities and to promote non- discriminatory practices in all aspects of work undertaken.
Job Features
| Job Category | Admin / Clerical |
Job Category : Sec / AdminLocation : Cunard Building Water Street Pier Head Liverpool L2 2BS, Merseyside, Liverpool City CouncilHours Per Week : 35.00Start Date : Immediate StartStart Time : 09:00End …
Job Category : Administrative / Clerical
Location : Swale House, Swale and Maidstone Borough Council
Hours Per Week : 18.50
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £15.23
Job Summary: To mange a wide variety of projects and activities within the multi-agency Community Safety Unit as required within the Community Safety Plan. To coordinate the Community Safety Partnership including meeting management, action delivery and performance management.
Education,
Training and Knowledge
Good level of general education – to GCSE Standard (or equivalent)
NVQ 2 in project management or equivalent
Ability to use initiative, seek opportunities and develop solutions to service delivery
Knowledge of equality and diversity issues
Excellent project management skills and at least one years experience
Knowledge of funding regimes that influence economy and community services in Swale and how these resources can be maximised
Good IT skills particularly word and excel
Project budget management skills and experience
Ability to work as part of a team
Good communication skills both written and verbal with a diverse range of people
Good organisational skills and relationship building skills
Ability to work under pressure and effective time management skills
Ability to travel and to be available out of normal office hours
Knowledge of Economy and Community Services and experience of working in a local authority setting
Experience
Experience of coordinating and engaging with multi agency partners, communities and residents to deliver projects
Experience of working in multi agency and partnership environment to achieve results and experience of dealing with external agencies
Minute taking experience
Job Features
| Job Category | Admin / Clerical |
Job Category : Administrative / ClericalLocation : Swale House, Swale and Maidstone Borough CouncilHours Per Week : 18.50Start Date : Immediate StartStart Time : 09:00End Time : 17:30Salary: £15.23 J…
Job Category : Admin / Clerical
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Salary: £14.14
Start Time : 09:00
End Time : 17:00
Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.
We are also working towards our vision, which is to be a place for everyone; where residents and the workforce can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin / ClericalLocation : Hackney Service Centre, Hackney CouncilHours Per Week : 36.00Start Date : Immediate StartSalary: £14.14Start Time : 09:00End Time : 17:00Hackney is one of th…
Job Category : Admin & Clerical
Location : Acis House, Acis Group Ltd, Gainsborough , DN21 1GG
Hours Per Week : 40.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.00
Your role is all about being the voice of Acis – you’ll often be the first and main contact for our customers and we want to provide amazing service. Bringing your personality and individual flair, you’ll be passionate about making your customers day.
You will be asked to work on a ROTA basis, all Rotas will be done every 4 weeks, candidates will have to be flexible,
shift days will be 5 days out of 7, some weekends will be required and shift times will vary from the below,
08:00-17:00
11:00-19:00
13:00-21:00 (only 1 day a week)
the candidate will need to be Gainsborough based as the role will be remote working sometimes and may be required to work in the office other times.
Basic DBS check
This role will be on-going, please read the order documents on the left for the full Job description.
Any questions please email Charlotte Bird at acisgroup@matrix-scm.com
Looking for immediate start
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin & ClericalLocation : Acis House, Acis Group Ltd, Gainsborough , DN21 1GGHours Per Week : 40.00Start Date : Immediate StartStart Time : 09:00End Time : 17:30Salary: £11.00 You…
Job Category : Admin & Clerical
Location : Council Offices, Nottingham, Broxtowe Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £10.00
To provide telephone cover for the Council’s Services.
Main Duties and Responsibilities:
- To take ownership of and resolve customer enquiries and communications including those requiring referral to other services, agencies, stakeholders and organisations by providing assistance, advice and information.
- To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.
- To respond to telephone, electronic or face-to-face service requests, enquiries and customer communications, utilising Information and Communications Technology (ICT) to improve service delivery and efficiency.
- To operate the Council’s cash handling and payment facilities including the acceptance, allocation and reconciliation of payments made.
- When applicable, to assist and direct Members of the Council and their guests, contractors, company representatives, members of the public and other visitors to the Town Hall.
- To keep up to date with the Council’s activities and to be fully conversant with all information available to the public.
- To act as an advocate for the Customer First Contact Centre, promoting positive communication across the organisation encouraging constructive and effective relationships.
- To ensure that the terms of the Data Protection Act are adhered to, confidentiality maintained at all times and the guidelines for the release of information are followed.
- To support the Customer First Contact Centre in achieving a cycle of continuous improvement through the mentorship and coaching of new and existing Customer Service Advisors when required.
- To support the Customer Services Team Leaders in the day-to-day operational management of the Customer First Contact Centre when required.
Categories of services are subject to on-going review, which may result in amendments being made to the above.
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin & ClericalLocation : Council Offices, Nottingham, Broxtowe Borough CouncilHours Per Week : 37.00Start Date : Immediate StartStart Time : 08:30End Time : 17:00Salary: £10.00To…
Job Category : Admin & Clerical
Location : Council Offices, Nottingham, Broxtowe Borough Council
Hours Per Week : 20.00
Start Date : Immediate Start
Start Time : 14:00
End Time : 18:00
Salary: £9.70
To assist in providing an effective support services function to the members and all directorates of the Council, including responsibility for locking up the building and setting the alarms.
Main Duties and Responsibilities:
- Assist in the provision of security surveillance for the Town Hall, Council offices and 14 Devonshire Avenue, car parks and surrounding areas. Close the main doors, and setting of intruder alarms, in conjunction with the Cleaning Supervisor.
.2 Assist in ensuring that the reception areas are maintained in an attractive, tidy and safe manner. Assist visitors and members of the public in their enquiries.
- Assist with the testing of alarms and emergency lighting in the Council offices, Town Hall, Cavendish Lodge and 14 Devonshire Avenue and report any necessary repairs to the Public Buildings Senior Maintenance Officer.
- Ensure that the physical environment of premises is maintained at a consistently comfortable temperature and atmosphere.
- Assist in the arrangements for use of rooms in the Town Hall and Council offices for all purposes as designated in the weekly room bookings.
- Attend during Council and committee meetings and other authorised events as instructed and provide any service required.
- Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin & ClericalLocation : Council Offices, Nottingham, Broxtowe Borough CouncilHours Per Week : 20.00Start Date : Immediate StartStart Time : 14:00End Time : 18:00Salary: £9.70To …
Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council, South East London
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £12.41
An administrative assistant to support with general administrative tasks and creating electronic court bundles.
SKILLS & ABILITIES
Competent typist with good word processing skills
Good IT skills with the ability to learn and adapt to new Applications and Software. . Able to manage a variety of office equipment e.g. MFD, and document binding machinery
Ability to work flexibly
Ability to work both in a team and on own initiative
Ability to handle a variety of tasks in a timely, organised and accurate manner
Can cope with heavy and varied workload and has an enthusiastic and positive attitude when under pressure
Ability to work well with professional staff and build effective relationships with people at all levels
Good communication skills
Ability to display tact, diplomacy and patience when required
Commitment to personal development
Willingness to learn new skills and adapt to change
Ability to deal with sensitive information in a confidential manner
KNOWLEDGE
Knowledge of the team’s specialisms in order to deal with basic enquiries and/or ensure that an appropriate member of the team deals with the enquiry.
Excellent knowledge of MS Office and other office management software
Knowledge of Local Government would be desirable.
EXPERIENCE
Experience of general clerical and administrative duties within an office environment
QUALIFICATIONS
O’Level/GCSE level numeracy and literacy required
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin / ClericalLocation : Civic Centre, Bromley Council, South East LondonHours Per Week : 36.00Start Date : Immediate StartStart Time : 08:30End Time : 17:00Salary: £12.41 An adminis…
Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council, South East London
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £19ph
Sat within the SEN service the key focus of this role is to work with stakeholders from Education, Adult Social Care, Childrens social care, health, families and people with SEND to improve outcomes for people with SEND. A key feature of the role will be to keep action plans on track and up to date and work very closely with the SEND Reforms and Autism Programme Manager. The role will suit somebody that has knowledge of working within SEND/Autism and experience of working in an environment where you need to be proactive in driving change
This is not a senior or managerial position; this is a support role payable at £19ph. This is an immediate start with ongoing requirement
KNOWLEDGE
Understanding of the challenges facing all people with SEND especially adults with Autism
Knowledge of legal policies and procedures affecting people with SEND especially Autism (particularly relating to Adults)
Knowledge of current issues facing people with SEND especially Autism (in particular adults)
Good knowledge of the Bromley Local Area
Knowledge of all Microsoft Office programmes.
An understanding and commitment to the Council’s policies on Equal Opportunities
Knowledge of project management systems
EXPERIENCE
Experience of working or living with people with SEND
Experience in delivering training and public speaking
Track record of successful project management delivery
Experience of building good relationships and contacts with a wide range of stakeholders across services
Experience of Project Management/leading on projects
Experience of drafting reporting documentation.
Experience of project evaluation.
QUALIFICATIONS
Good written and spoken English
GCSE level
SPECIAL REQUIREMENTS
As part of their normal duties, this post-holder must be able to travel across the local area as required
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin / ClericalLocation : Civic Centre, Bromley Council, South East LondonHours Per Week : 35.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £19ph Sat within …
Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £12.41
Central Placements team are looking for a contracts and finance business support officer. Post due to start in early July to enable some time of handover working with current post holder. Role involves the administration of spot contracts, undertaking credit checks, due diligence checks with Companies House; updating spreadsheets, databases and client management systems. Payment of contract invoicing and setting up new supplier details. Some grants administration may be required. Candidates must have high level IT skills, especially with Excel, be literate, numerate and preferably have experience in this kind of work or worked within public sector before.
SKILLS & ABILITIES
- Ability to set up and maintain computerised information systems effectively, including spreadsheets and database systems.
- To be numerate.
- Ability to organise and prioritise workload effectively and methodically.
- Ability to communicate effectively, both orally and in writing.
- Ability to use initiative and be self-motivated.
- Ability to undertake research, problem solve and to make recommendations for action within the remit of the post.
- Flexibility within office environment.
- Ability to work both individually and as part of the team.
- A customer-focused approach to the work.
KNOWLEDGE
- An understanding of the work of the Commissioning functions and the wider context of the social care, health and education services for which the department commissions services.
- An ability to work in a non judgemental way in an environment where sensitive and difficult information will play a part in the daily experience of the post.
EXPERIENCE
- Experience of working in local authority environment
- Experience of working in a stressful and pressurised environment
- Experience of general office workload, demands and tasks
QUALIFICATIONS
- To be literate and numerate, with a general level of education is essential.
Job Features
| Job Category | Admin / Clerical |
Job Category : Admin / ClericalLocation : Civic Centre, Bromley CouncilHours Per Week : 36.00Start Date : Immediate StartStart Time : 08:45End Time : 17:00Salary: £12.41 Central Placements team are l…












