Job Board

Job Category : Admin & Clerical

Location : 3 Spilman Street, Carmarthenshire County Council

Hours Per Week : 37.00

Start Date: Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £12.84

9-5 Monday – Friday though will be open to accept part time applications.  The role will be hybrid in the office 2 days a week however we may require the worker to be in the office 5 days during the intial training period. Welsh speaking is desirable. 

Main Purpose of Job

To provide effective and timely recruitment and selection support ensuring high

standards of customer service as part of the Employee Services Team.

Key responsibilities

1. 2. 3. 4. 5. 6. 7. 8. 9. Prepare recruitment data for processing in accordance with appropriate

procedures, regulations and standards and ensure safeguarding processes are

followed and flag up areas of concern

Update and maintain a suite of recruitment related standard letters and

guidance ensuring managers and People Management colleagues have access

to the most up to date versions

Support the recruitment process from job advertisement to appointment as

required

Monitor progress of recruitment and liaise with managers regarding interviews,

pre-employment checks and offers of employment and respond to queries from

job applicants, recruiting managers and colleagues and escalate as necessary

Provide support on the application and submission of disclosure/registration

documentation for the Disclosure and Barring Service (DBS) checks

Maintain and update relevant entries on both manual and electronic HR/Payroll

records ensuring the quality and integrity of employee data adheres to Data

Protection and Carmarthenshire County Council standards

To be able to retrieve data to support an accurate and timely response to

enquiries and correspondence, with the ability to refer and brief Employee

Services Officers and the People Management team on more complex issues.

Assist with the review of processes and development of Standard Operating

Procedures.


Essential Criteria

Qualifications, Vocational training and Professional Memberships

NVQ in Business Administration level 2 or above, or equivalent in a relevant subject area or

equivalent experience

Job Related Skills and Competencies

Ability to prioritise conflicting demands

Ability to produce timely and accurate work within often, tight deadlines

Ability to work using own initiative and with a minimum of supervision

Ability to analyse situations and information and provide written or verbal advice.

Knowledge

Excellent ICT skills

Understanding and commitment to the principles of customer care and application in the

workplace

Experience

Successful experience of working in roles/projects where attention to detail is paramount

Experience of researching and interrogation of systems to produce relevant data

Personal qualities

Ability to work in a busy environment and manage conflicting demands and prioritise

Flexible approach

Confident and diplomatic communication skills to deliver, sometimes unwelcome,

information and advice

Ability to respond positively to challenge and suggestions for improvement

Ability to maintain confidentiality and exercise discretion when responding to queries

Desirable Criteria

Knowledge of good practice in recruitment administration

Working knowledge and understanding of HR/Payroll systems together with national and

local terms and conditions of employment across all occupation types

Demonstrable knowledge and understanding of key HR/Payroll core functions

Demonstrable knowledge of HR processes and procedures

Experience of working with an HR/Payroll system

CIPD – Chartered Institute of Personnel & development – Level 3

CIPP – Chartered Institute of Payroll Professionals – Certificate

Planning and project management skills 

Job Category : Admin / Clerical

Location : Civic Centre, Runnymede Borough Council

Hours Per Week :37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £13.95

2. ORGANISATIONAL RELATIONSHIPS

Reports to:      Deputy Head of Democratic Services

Deputising responsibility:       None

Directly Supervises:    None

Indirectly Supervises: None

3. JOB AIM AND PURPOSE (What is the job trying to do?)

To provide effective and high quality support to committees and other meetings, the team, other colleagues and councillors.

To provide procedural advice on allocated areas of work to officers, councillors and members of the public.

4. MAIN OBJECTIVES  

As above.

5. MAIN DUTIES AND RESPONSILBITIES OF THE POST

1.         To be the lead officer for a range of committees or panels (some of which may be discussing sensitive matters), undertaking tasks including (but not limited to) the preparation of work plans, agendas in line with statutory deadlines, action logs and minutes.

2.         To attend a range of meetings (most of which are in the evening) to provide administrative and procedural support and advice.

3.         To assist the team in its preparations for meetings or other duties not allocated directly to the postholder.

4.         To provide co-ordination and support for the council’s non-committee-based decision making processes.

5.         To participate in the creation and delivery of the council’s member training and development programme (including new member induction).

6.         To undertake research on a variety of topics.

7.         To draft briefing papers, reports and policies, and present them to members as appropriate.

8.         To provide constitutional advice and guidance to colleagues at all levels of the organisation, councillors and members of the public.

9.         To build and maintain effective working relationships, and support a variety of individuals with engaging with the democratic process including elected councillors, officers at all levels of the organisation, partner organisations and members of the public.

10.       To determine applications (such as to undertake charity collections), prepare and issue a range of statutory notices and licenses.

11.       To support (or lead on where appropriate) various other duties assigned to the Democratic Services team which might include but is not limited to complaints handling and reporting (including maintaining related policies and liaising with the ombudsman), petitions, member records, freedom of information requests and subject access requests.

12.       To comply with the council’s data protection arrangements and maintain discretion.

13.       To maintain an up-to-date knowledge of local and national developments in local authority governance.

14.       To provide support to the council’s response in the event of a civil emergency.

15.       To provide support for elections related duties, or other areas within the general level of responsibility for the role, as required. Knowledge

Knowledge of the law and practices in which Democratic / Committee Services operates.

Skills and Experience

Experience of carrying out a range of administrative tasks.

Well-organised: able to work methodically and manage a range of competing deadlines.

Attentive to detail.

Excellent IT skills, including the ability to use general office software, and an ability to learn new systems quickly.

Ability to develop and maintain constructive working relationships with a range of individuals including councillors, officers at all levels and members of the public.

Good use of written English and ability to proof read.

Ability to work within a team.

Ability to work effectively under pressure and when managing competing deadlines.

Ability to work under own initiative and contribute to the development of the team.

Ability to work sensitively in a political environment.

Experience of using moderngov committee management software.

Experience of working in a Democratic or Committee Services type role.

Experience of providing advice to a variety of individuals.

Training and Qualifications

English language to a minimum GCSE grade 4 or equivalent (A* – C).

A relevant qualification such as a the ADSO certificate in Democratic Services knowledge or ADSO diploma in local democracy.

Evidence of further or higher education.

Other Requirements

Willingness to attend evening meetings on a rota basis and very occasionally at short notice for which overtime is currently paid or time of in lieu (TOIL) can be taken.

To undertake election related duties as and when required (including attending the annual member induction day which currently takes place on a Saturday).

Job Category : Admin & Clerical

Location : High Street, Merthyr Tydfil, Merthyr Tydfil County Borough, CF47 8AF, Merthyr Tydfil County Borough Council 

Hours Per Week : 24

Start Date : Immediate start

Salary: £12.59 per hour

Responsible to:

Library Manager, Central Library, Merthyr Tydfil

Key relationships/Functional links with:

Staff at all levels in Merthyr Tydfil Library Service,  members of the public, School children, teachers, Homelinks library users ( housebound), Visitors to Merthyr Tydfil, other MTCBC staff.

Main Purpose of Job:

To provide library services and support to access and use library services to all residents, students, and anyone employed in MTCBC.

Main Responsibilities / Accountabilities / KRA:

Opening and closing of Merthyr Tydfil Central Library.

To assist the Library Manager in supervising library staff and ensuring that assigned duties are carried out.

To assist the Library Manager in organising and overseeing the Homelinks library service, and collecting usage figures.

To assist the Library Manager in oversight of the Reservation Service.

To assist the Library Manager in carrying out banking of takings.

To assist the Library Manager in taking visitor figures from people counters at Merthyr Library.

To assist the Library Manager in answering enquiries from library users.

To carry out customer service duties on Library Reception i.e. issue and discharge of books; shelving of library books; enrolling library members; collecting fines; dealing with library members enquiries; assisting library members to access and use IT equipment at the Library; assisting library members to access and use online library services.

The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation

To undertake such other duties and responsibilities as may be allocated from time to time. 

To compile and report statistical information.

General information:

The post holder will be required to comply with organisation’s policies and procedures.

The organisation has a no smoking policy. Staff are not permitted to smoke on any of the organisation’s premises nor in any vehicle used on organisation business.

This Job Description covers the main duties and responsibilities of the job and will be subject review and amendment, in consultation with the post holder, to meet the changing needs of the organisation.

Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.

Job Category : Admin & Clerical

Location : 160 Tooley Street, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £18.26

We currently require a business support officer to work within our  Licensing Team. The role will involve providing administrative support to the team

Hours 36 , min 3 days in the office (at present)

Location Tooley Street, London Bridge

MOST IMPORTANT BIT: The candidate should have knowledge of premises licensing (licensing act 2003) 

The candidate must have experience in using  Civica (APP) system

Skills.

Good verbal and written communication skills, proficient in use of Civica (APP); understanding and knowledge  of processing applications under the Licensing Act 2003

Must be able to manage own workloads and work as part of a team

ob Purpose

To provide both an administrative and financial frontline service within the

specific areas of the Environmental Health & Trading Standards Business

Unit, by managing databases, undertaking a range of tasks in relation to the

efficient and effective operation of the finance functions, and providing

statistical reports. All in accordance with agreed procedures and national

guidelines and codes of practice.

Principal Accountabilities

General

 To possess a knowledge of one or more of the core functions within the

environmental & trading standards service.

 Identifying developments in best practice, legislative and other changes

in relation to community safety and related disciplines.

 To be responsible for producing information for reports on performance

and quality. Taking appropriate remedial action where needed, to

ensure that changing priorities and circumstances are managed,

targets and standards met and value and performance optimised.

 Write reports, standard and non-standard correspondence as

necessary.

 Log, co-ordinate, and manage responses to members, MP’s and chief

executive’s enquiries along with freedom of information requests within

given timeframes.

 Liaise with the call centre in connection with service complaints and /or

enquiries. Carry out investigations ensuring they are fully researched

and any necessary action taken.

 Assist in the allocation of service requests (as directed) to officers on

duty in a timely and efficient way according to reaction time targets.

Education/

Qualification

 Good standard of secondary education E

Knowledge  Knowledge of administrative procedures and

practices in relation to environmental health &

trading standards

 Knowledge of a wide range of IT systems

 Knowledge of the functions of the council and

of the department

 Knowledge of financial systems within the

council

 Knowledge of techniques for dealing with

angry and difficult people, with due regard for

personal safety.

 Knowledge of the statutory obligations placed

on local authorities in relation to environmental

health & trading standards

 An understanding and commitment to the

council’s Equality and Diversity Policy and the

ability to apply this to the duties and

responsibilities of the post.

Experience  Experience of providing ‘first point of contact’

services in a demanding environment with

diverse communities.

 At least 1 year’s administrative support

experience including giving and receiving

information, arranging meetings and resolving

complaints

April 2017 version 1 5

Skills and

abilities

 At least 1 year’s experience of working with

financial systems and financial IT packages

 Experience of dealing with chief officers,

members and other stakeholders.

 Experience of managing databases and

keeping them up to date.

 Experience of issuing various licenses in

accordance to the requirements of the relevant

legislation

 Ability to use IT software packages, including

Microsoft word, excel and PowerPoint

 The ability to communicate simply and

effectively to a range of audiences both

verbally and in writing

 Ability to write standard and non standard

reports

 Ability to prioritise and organise conflicting

work tasks within specific time scales.

 Ability to analyse information and to present

this at an appropriate level to a given

audience.

 Ability to work with customers/partners to

secure best possible service.

 Ability to work on own initiative and as part of a

team. Able to demonstrate innovation.

Job Category : Administration

Location : County Hall, Chichester, West Sussex County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

*SEEKING IMMEDIATE START – Must have Enhanced DBS*

Pay Rate: £13.69/hr (Grade 6) 

Working pattern: Full time 

Working arrangement : Mainly work from home (JD says hybrid with travel expected, but substantive post hold works pretty much full time from home) 

Length of contract: Initially 6 months, but has potential to extend for 9 or 12 months, depending on post holder’s maternity leave 

The successful candidate will require the following: 

• Needs to be resilient and able to manage exposure to complex and sometimes distressing information about customer situations (both adult and children)

• Must be able to take minutes to a high standard

• Will be able to work to tight deadlines and be autonomous when managing the panels 

• Needs to be confident working with a range of professionals 

About the role: 

The role of an Embedded Senior Coordinator is to provide a self-directed, proactive, and confidential administrative and professional support service to the Assistant Director (Adult Operations) and senior managers, within the Adult Social Care Directorate. 

This will include administration for various panels, note taking for a range of customer based and internal management meetings, management of spreadsheets and data and provision of a diary management function.

Key Skills:

1. Exceptional organisational and time management skills to plan, prioritise and

multi-task, managing competing and complex requests for information from

colleagues, senior management, Assistant Director and the public.

2. Ability to manage and prioritise workloads efficiently, able to organise and

manage self to meet deadlines, be self-aware and able to respond

constructively to situations, balancing competing demands and recognising

when to seek help appropriately. To take responsibility for own performance

and to be proactive in relation to own work and professional development.

3. Ability to organise and co-ordinate complex meetings and panels, provide

comprehensive minutes for these, collate updates, and take forward arising

actions.

4. Effective and proactive diary management, (re)prioritisation and booking of

meetings, events etc, liaison with colleagues, partners, and customers to

manage expectations effectively and provide a positive interaction with/for

the Assistant Director(s) and Directorate.

5. Ability to communicate effectively and professionally, verbally and in writing,

with Senior Management, Programme Management Office and public.

6. Ability to provide guidance and advice to all enquiries in a timely manner.

Taking ownership of enquiries and providing proactive feedback on progress

and outcomes ensuring contacts are escalated if appropriate.

7. Ability to anticipate any arising issues, including those effecting deadlines and

resolve and share these.

Qualifications and/or experience:

• NVQ 3 in Business Administration, or equivalent administrative experience.

• GCSEs in English Language and Mathematics (9-4 or A-C), or equivalent

qualifications, or equivalent experience of demonstrating that level of literacy

and numeracy.

Demonstrable experience of working in a demanding administrative role with

senior level staff and members of the public.

• Proven experience of managing and processing invoices and maintaining

accurate financial data spreadsheets to support payments by account

process.

• Proven experience of working with office systems and procedures, including

organising and arranging meetings, coordinating calendars, booking meeting

rooms and sending out papers and agendas.

• Awareness of Data Protection and confidentiality requirements.

• Proven experience of handling sensitive, highly confidential and sometimes

distressing, customer related information.

• Proven experience of working in a health or social care environment –

Desirable

• Proficient in the use of Microsoft Outlook, Word, Excel and PowerPoint.

Job Category : Administration

Location : County Hall, Chichester, West Sussex County Council

Hours Per Week : 37.00

Start Date: Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £14.84

**** PLEASE NOTE****

The Support Officer role in our team is more like an office administrator role, they will be required to work on a variety of tasks across various projects and working with different team members. As such, we are looking for someone who has experience/comfortable being quite flexible and adaptable when working on various different projects. Has excellent time management and understands how to prioritise their workload and re-prioritise if new urgent requests come in. The role will not work on just one project but will help support the delivery across several different projects, sometimes helping to set up meetings, take minutes for meetings, progress actions from the meetings and provide regular communication to stakeholders.

We appreciate the job description is titled ‘Project Support Officer’, but this is not a formal project management role and those with 10+ years’ experience managing projects and with PRINCE2 training, are not going to be the right fit for this role.

Pay Grade: Grade 7 – £14.84/hr

Working pattern: Full time

Working arrangement: Office base is County Hall, Chichester but the team does hybrid working. One day a week in Chichester and the rest of the week working remotely. 

Job Description : 

An exciting opportunity to join West Sussex County Council’s Economic Growth 

Team. The team delivers a broad range of evidence-led economic initiatives and 

programmes in response to the needs and opportunities of the West Sussex 

economy. We are looking for a Project Support Officer to work at the heart of 

the team supporting with a range of projects and initiatives.

The Project Support Officer will play an important role in supporting the delivery 

of a range of new projects, having the opportunity to help shape the approach. 

This is a great opportunity to work in a collaborative team on projects that make 

a difference in our communities. 

The role holder will coordinate activities in line with the team business plan, as 

well as plan and assist in the development and staging of a variety of events, 

including meetings, seminars, briefings etc.

They will also support  communications and marketing activities, including through social media.

There is a regular and intrinsic requirement to communicate in English with 

members of the public.

Required experience and skills

(These will be used as the shortlisting criteria)

Key Skills:

1. Sound communication and interpersonal skills in order to interact effectively

with a range of clients and create effective working relationships.

2. Ability to organise / prioritise work, co-ordinate a variety of tasks in a clear

and logical way and meet agreed deadlines which minimise the disruption to

the business.

3. Good literacy and numeracy skills in order to understand complex written

instructions describing tasks and to check financial invoices and other

documents.

4. Sound and accurate IT skills including a good working knowledge of MS Office

applications for analysing, report writing and maintaining data at a high level.

5. Ability to present information clearly, concisely, accurately and in ways that

promote understanding, either verbally or in written form.

6. Ability to interpret varied and complex information to produce high quality

documents with minimal guidance.

Qualifications and/or experience:

• Level 4 qualification in a relevant area, OR equivalent practical experience,

demonstrating the same level of applied knowledge in researching, analysing

and evaluating arguments and information.

• Experience of working within a small team with evidence of effectively

supporting the delivery of projects / initiatives, developing report

documentation, and problem solving.

• Degree or Diploma in Business Administration or equivalent – Desirable

• Experience working in local government or economic development –

Desirable

Job Category : Admin & Clerical

Location : Ty Elai, Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £12.21




Rhondda Cynon Taf Council is one of the largest Local Authorities in Wales and our vision is “for Rhondda Cynon Taf to be the best place in Wales to live, work and play, where people and businesses are independent, healthy and prosperous”.

If you work for us, everything you do will be about making a positive difference to our community and the public sector.

Our excellent induction, training and development programmes will help you grow in your role. You will be challenged and supported, with the opportunity to learn new and transferable skills whilst playing your part in helping others.

Our generous annual leave allowance will provide you with 26 days holidays (pro rata, increasing to 31 days holiday upon the completion of 5 years of service), in addition to 8 public holidays. We have an excellent pension scheme with employer contributions and our financial support benefits will help to give you a sense of security and wellbeing for the future. We care about the wellbeing of our staff and our family friendly and inclusive policies allow for flexibility when needed. We offer support and advice including counselling, health surveillance, nurse and physiotherapy services. There are also a number of staff networks for employees including the Allies Network, a Disability and Carers Network, Perthyn our LGBTQ+ Network and Spotlight, open to Black, Asian and minority ethnic staff. 

In addition, you will have access to a wide range of staff benefits including discounted ‘Leisure for Life’ membership, ‘Vectis Card’ for discounts on hundreds of products and services, Cycle to Work scheme and a technology purchase scheme. 

Please see our career pages to find out more about working for us.

Knowledge / Education:         

            Essential          Desirable

            Competent with Windows based   IT programmes    NVQ 2/3 in admininstration or its equivalent or a willingness to achieve a suitably relevant qualification within 18 months

            A good standard of education            

Experience:     

            Essential          Desirable

            Relevant office based experience      Administrative experience in a social care setting

            Inputting and retrieving data from computer based systems           WCCIS System Experience

            Experience of Window based packages and data quality processes

Welsh language skills:

            Essential

            Desirable

            Welsh Language Level 1         ☒

All employees will be required to undertake a basic Welsh Language induction to reach this level

            Welsh Language Level 2        ☒

Welsh Language Level 3        ☒

Welsh Language Level 3-5     ☒

Welsh Language Level 4        ☒

Welsh Language Level 5        ☒

            For details about the levels please refer to ‘The Welsh Language Skills Guidance’ online: www.rctcbc.gov.uk/WelshSkills

What skills you will use in the workplace:

            Competency Framework        Administrative Set 

            Competency Areas     Competency behaviours and values

            1. Working in a Team  Helps and support other Team members.

            2.         Communicating                      Effectively       Communicates clearly & effectively.

Listens to others and actively checks own understanding.

            3. Achieving results     Uses their own initiative and works without close supervision.

Follows relevant policies, procedures and legislation.

            4. Personal effectiveness        Has strong computer skills, effectively uses current computer systems.

Is highly dependable and trustworthy.

            5. Complying with Health   & Safety   Takes responsibility for complying with all relevant  H&S procedures and legislation.

Special Conditions and Professional Requirements 

            Ability to travel or have access to suitable transport to carry out the full requirements to the post.

What you will deliver:

1.         To provide a range of appropriate administrative/clerical duties as required:

            Including photocopying.

2.         To input a range of information into divisional databases as required

            and also maintain / update the Division’s client database (WCCIS).

3.         To send out documents relevant to the assessment/review process to clients and service providers in accordance with the Division’s Dispatch of document process.

4.         To deal with incoming/outgoing mail, ensure timely and effective distribution.

5.         Take messages for practitioner work colleagues and deal with all telephone enquiries in a polite and efficient manner.

6.         To provide cover for other administrative staff.

7.         Any other duties commensurate with grade/experience and as determined by your line manager, or as a mutually agreed development opportunity.

8.         To carry out health and safety responsibilities in accordance with the Division’s Health and Safety Responsibilities document.

Job Category :Admin & Clerical

Location : Ty Elai, Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:30
Salary: £14.13

Please note for this role it is essential that the candidate can speak fluent Welsh.

KEY OBJECTIVES

To assist customers in self service through the Councils website and to be a member of the Contact Centre team and provide a courteous, efficient and effective service to customers. To deal with enquiries productively within a high volume Contact Centre and provide a satisfactory response to all customers. To utilise information to best effect including web based information, advisor guidance and specific systems and scripting.         

SPECIFIC RESPONSIBILITY

1.         To direct customers to self serve via the Councils website where applicable and if necessary, to assist the customer with this process

2.         To deal with Contact Centre enquiries in a productive manner within agreed processes and quality standards

3.         To maintain an up to date working knowledge of the services delivered through the Contact Centre

4.         To maintain good working relationships with other colleagues and divisions of the Council and outside organisations, on all matters that relate to customer service

5.         To support customers and manage expectations in regard to service standards relative to the enquiry

6.         To provide support to the wider Contact Centre where required

7.         To adhere to rota’s within the Contact Centre

8.         To liaise with back office functions to resolve customer enquiries/complaints

9.         The above list is an indication of the duties, which will normally be expected of this post. However, it is not an exhaustive list and the post holder may be required to undertake other duties, which are within the scope of the post

10.       The post may develop with changing working method and to address service priorities and the duties will be subject to reasonable change

11.       The Contact Centre also requires that employees work both flexibly and co-operatively to ensure service priorities are met.


KNOWLEDGE/

EDUCATION 

            Welsh Language Level 5 (fluent)

Firm commitment to continuous professional development

Commitment to undertake an NVQ in Customer Services    NVQ in Customer Services

EXPERIENCE    Of dealing with Customers

Of using a range of IT applications (including Microsoft suite)

Of interacting with colleagues            Of working in Contact Centres

COMPETENCIES           Administrators Competency Framework

1.         Working with Others  *Knows the role of other teams and individuals and uses this to help resolve Service Users’ issues

Supports other team members when required, particularly new team members

2.         Communicating Effectively     *Passes on accurate information to other service areas

Listens to others and actively checks their understanding 

3.         Meeting Customers’ Needs    Focuses on resolving customer queries quickly

*Anticipates what else a customer might need, and provides them without being asked

Knows what issues they can resolve themselves and when to refer upwards

4.         Demonstrating Techinical Ability       Has a high level of accuracy and pays attention to details

*Understands data protection and doesn’t disclose private information inappropriately

5.         Achieving Results        Is always punctual and ready to start work on time

Takes initiative and can work without close supervision

*Prioritises tasks according to importance for the Council 

6.         Demonstrating Professionalism         Always demonstrates that they take pride in representing the Council

*Is resilient and works effectively under pressure 

Job Category : Admin & Clerical

Location : Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date: Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £13.47

Admin / Finance assistant required in Estates Business Support Team

            To provide administrative support in accordance with the key objectives of the Delivery Plan

What you will deliver:

            1.         Dealing with telephone and other enquiries in accordance with appropriate customer care practices, when necessary, accessing relevant corporate information systems.

2.         Assisting in the process of tendering for works in accordance with the Council’s tendering and procurement procedures, including typing and collation of relevant tender documents via the Bravo system.

3.         Manage, monitor and co-ordinate all aspects of statutory / non statutory cyclical property maintenance contracts. Specifically: –

i)          Ensuring compliance with the legislation in conjunction with the Corporate Engineers and appropriate technical staff.

ii)         The management, monitoring and processing of annual cyclical contracts and related documentation via Civica Property and within the specified deadlines.

iii)        The Scheduling of all cyclical contract events via Civica Property.

iv)        The monitoring and processing of all contract invoices in accordance with payment timetables.

v)         The production and dissemination of all contract related information via Civica Property reports.

vi)        The creation, recording and upkeep of all appropriate supporting records / documentation including service reports and certificates. Including Risk Monitor / RAMIS system records.

4.         Issuing, processing and co-ordination of repairs and maintenance orders within strict timescales. Monitoring of orders issued within the Client Services Business Area to ensure accuracy.

5.         Communication with Clients to ensure satisfaction with repairs and maintenance service. Recording of client feedback on appropriate database.

6.         Payment of invoices via Civica Property for both non RMTC contractors and RMTC Contractors in accordance with payment timescales and Welsh Government Directives regarding prompt payment of contractors.

This Person Specification sets out the knowledge and/or qualifications, past experience and personal competencies that would be ideal for this particular post.

The Knowledge/Qualifications and Experience sections describe what is required in terms of the technical ability that is needed to do this job successfully.

The Competencies section describes the kinds of non-technical skills, abilities and personal characteristics that the ideal person for this particular role would have. The competencies describe how that person would ideally work with other people and how they would approach their responsibilities.

The Special Conditions and Professional Requirements section describes any other qualities appropriate to the particular circumstances associated with this role.

Knowledge / Education:         

            Essential          Desirable

Awareness of the requirements associated with the standards and legislation to be observed in the duties of the post. A firm commitment to continuous professional development.  

Knowledge of technical terms used by property management professionals.

Experience:     

            Essential          Desirable

            Experience of financial systems used for monitoring within a property environment.

            Experience of performance monitoring of contractors.

            Experience in an engineering and/or building maintenance support role.

            Experience of management information systems.

            Ability to use the Microsoft Office suite of programs.

            Experience of the requirements of the post.

                        Experience in local government.

                        Excellent IT skills including developing and maintaining computerised systems and databases.

Welsh language skills:

All employees will be required to undertake a basic Welsh Language induction to reach this level

            Welsh Language Level 2        ☒

Welsh Language Level 3       

Welsh Language Level 3-5    

Welsh Language Level 4       

Welsh Language Level 5       

To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity. 

To comply with the Council’s Health and Safety Policies and procedures and undertake any relevant health and safety duties in accordance with local arrangements.

To support the Council to play its part in tackling Climate Change and meeting its Carbon Reduction targets across the services it delivers and also in the goods and services it buys or commissions from other organisations.

All staff have a valuable and vital role in keeping people safe. Any person with concerns regarding the safety of a child or adult at risk, OR the behaviour of a colleague towards a child or adult at risk, has a responsibility to report this immediately. This should be done via the person’s Line Manager, Designated Safeguarding Lead or contact the Cwm Taf Multi Agency Safeguarding Hub.

Job Category : Admin & Clerical

Location : 3 Spilman Street, Carmarthenshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £12.84

Full time in office for training period.

2 to 3 days in office per week once training is completed. 

Full training to be done on role

Initial 3 months – with review for potentially longer 

Welsh speaking preferred however training can be given. 

Mon-Friday 9am-5pm (4:30pm on Fridays)

Must be competent in Microsoft 365 Office 

Role involves dealing with the public via email, telephone

Job Category : Sec / Admin

Location : WREXHAM CROWN BUILDINGS, Wrexham County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary:£12.21
DUTIES AND RESPONSIBILITIES

1)         To be the point of contact for internal and external range of contacts of the Department in relation to matters pertaining to services provided by the Department.  This will include dealing with visitors, telephone enquiries and the taking and passing of messages as appropriate, dealing with email enquiries and identifying and responding to customer queries/needs in accordance with Customer Service and departmental standards.

2)         To be responsible for the collation, input and retention of accurate data and information into electronic and manual Departmental Systems.  To include data retrieval, extraction and presentation to senior colleagues for  reports and other purposes. 

3)         To be responsible for development of accurate local databases/spread   sheets/systems under direction of the manager and to run routine standard/ template reports from systems and data bases, meeting deadlines set by managers and colleagues

4)         To undertake reception cover as and when required, signposting customers, the public and other agency colleagues where appropriate providing an effective and efficient service. 

5)         To maintain a strong network with other Departmental and wider contacts, providing advice on the service and support as appropriate within the scope of the role. 

6)         To ensure that all relevant current information relating to the service is distributed efficiently and professionally to internal and external contacts.

7)         To be responsible for setting up of new electronic and manual files and systems for the Department, e.g. storage, photocopying, archiving and retrieval of closed/archived files in line with the operations of the office.

8)         To be responsible for the opening, sorting and distribution of incoming and outgoing mail/faxes and to assist, as delegated, with the management of email correspondence/diary of the team and colleagues.

9)         To be responsible for providing word processing support and basic excel support to the Department following Departmental and Corporate templates and any statutory requirements, e.g., Letters, Reports, Forms, Policies. To prepare power point presentations, written reports and correspondence on behalf of Managers and colleagues.

10)       To be responsible for issuing items of stationery, and reporting shortages to a more senior member of staff, maintaining any stock inventories and following office procedures.

11)       To undertake various straightforward financial administrative duties in line with financial regulations, e.g., coding of invoices, ordering via the procurement system. To handle small amounts of petty cash and/or be required to calculate and process payments from clients/customers which may include cash, pensions, invoices, cheques, electronic transfers. 

12)       To arrange meetings, invite attendees, collate and distribute documentation prior to events, booking accommodation, travel arrangements, refreshments as required. To take minutes of meetings, including writing up and circulation accurately and a timely manner.  

13)       To maintain and update confidential employee records for the function, i.e. sickness, leave, using the appropriate manual or electronic systems. 

14)       To maintain high levels of confidentiality in all areas of service provision, particularly with reference to any sensitive data or information held. 

15)       Ensure compliance with corporate policies and procedures including the code of corporate governance, health & safety, risk management procedures and financial regulations.

Requirement

Qualifications

5 GSCEs or equivalent experience inc English & maths

RSA II or  III or ECDL or equivalent 

Specialist Knowledge

Word – good keyboard skills

Excel – previous use of 

PowerPoint – experience of

Specialist databases

Knowledge of the service/function

Office procedures

Experience of dealing with cash/petty cash or financial processes

Practical and Intellectual Skills

Experience of working in a  busy office/location

Ability to communicate in Welsh

Experience of IT packages in the workplace or home

Good organisational skills

Ability to respond to some interruptions and adjust work priorities accordingly

Ability to work effectively in a changing environment

Ability to work in a confidential environment

Good communication skills

Ability to follow procedures, policies and organisational frameworks

Personal Attributes

Good verbal, written, numerical and communication skills

Excellent customer service skills

To be understanding and sensitive to client/customer needs

Ability to work as a positive team member

Ability to work to deadlines

Personal Circumstances

Ability to travel across the County Borough to carry out work (e.g. attend meetings / visit clients or work sites)

Equality

Knowledge of and commitment to Equality and DiversityUnderstanding of the importance of Welsh Language and Culture

Job Category : Administration

Location :County Hall, Chichester, West Sussex County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £14.84

Working pattern: Full time

Working arrangement: Office base is County Hall, Chichester but the team does hybrid working. One day a week in Chichester and the rest of the week working remotely. 

Length of assignment: 

Job Description : 

An exciting opportunity to join West Sussex County Council’s Economic Growth 

Team. The team delivers a broad range of evidence-led economic initiatives and 

programmes in response to the needs and opportunities of the West Sussex 

economy. We are looking for a Project Support Officer to work at the heart of 

the team supporting with a range of projects and initiatives.

The Project Support Officer will play an important role in supporting the delivery 

of a range of new projects, having the opportunity to help shape the approach. 

This is a great opportunity to work in a collaborative team on projects that make 

a difference in our communities. 

The role holder will coordinate activities in line with the team business plan, as 

well as plan and assist in the development and staging of a variety of events, 

including meetings, seminars, briefings etc.

They will also support  communications and marketing activities, including through social media.

There is a regular and intrinsic requirement to communicate in English with 

members of the public.

Key Skills:

1. Sound communication and interpersonal skills in order to interact effectively

with a range of clients and create effective working relationships.

2. Ability to organise / prioritise work, co-ordinate a variety of tasks in a clear

and logical way and meet agreed deadlines which minimise the disruption to

the business.

3. Good literacy and numeracy skills in order to understand complex written

instructions describing tasks and to check financial invoices and other

documents.

4. Sound and accurate IT skills including a good working knowledge of MS Office

applications for analysing, report writing and maintaining data at a high level.

5. Ability to present information clearly, concisely, accurately and in ways that

promote understanding, either verbally or in written form.

6. Ability to interpret varied and complex information to produce high quality

documents with minimal guidance.

Qualifications and/or experience:

• Level 4 qualification in a relevant area, OR equivalent practical experience,

demonstrating the same level of applied knowledge in researching, analysing

and evaluating arguments and information.

• Experience of working within a small team with evidence of effectively

supporting the delivery of projects / initiatives, developing report

documentation, and problem solving.

• Degree or Diploma in Business Administration or equivalent – Desirable

• Experience working in local government or economic development –

Desirable

Job Category : Admin & Clerical

Location : Ty Elai, Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date : immediate Start

Start Time : 08:30

End Time : 17:00
Salary: £12.80

SPECIFIC RESPONSIBILITY

1.         To direct customers to self serve via the Councils website where applicable and if necessary, to assist the customer with this process

2.         To deal with Contact Centre enquiries in a productive manner within agreed processes and quality standards

3.         To maintain an up to date working knowledge of the services delivered through the Contact Centre

4.         To maintain good working relationships with other colleagues and divisions of the Council and outside organisations, on all matters that relate to customer service

5.         To support customers and manage expectations in regard to service standards relative to the enquiry

6.         To provide support to the wider Contact Centre where required

7.         To adhere to rota’s within the Contact Centre

8.         To liaise with back office functions to resolve customer enquiries/complaints

9.         The above list is an indication of the duties, which will normally be expected of this post. However, it is not an exhaustive list and the post holder may be required to undertake other duties, which are within the scope of the post

10.       The post may develop with changing working method and to address service priorities and the duties will be subject to reasonable change

11.       The Contact Centre also requires that employees work both flexibly and co-operatively to ensure service priorities are met.

To carry out health and safety responsibilities in accordance with the Division’s Health & Safety Responsibilities document.

To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.

EXPERIENCE    Of dealing with Customers

Of using a range of IT applications (including Microsoft suite)

Of interacting with colleagues            Of working in Contact Centres

COMPETENCIES           Administrators Competency Framework

1.         Working with Others  *Knows the role of other teams and individuals and uses this to help resolve Service Users’ issues

Supports other team members when required, particularly new team members

2.         Communicating Effectively     *Passes on accurate information to other service areas

Listens to others and actively checks their understanding 

3.         Meeting Customers’ Needs    Focuses on resolving customer queries quickly

*Anticipates what else a customer might need, and provides them without being asked

Knows what issues they can resolve themselves and when to refer upwards

4.         Demonstrating Techinical Ability       Has a high level of accuracy and pays attention to details

*Understands data protection and doesn’t disclose private information inappropriately

5.         Achieving Results        Is always punctual and ready to start work on time

Takes initiative and can work without close supervision

*Prioritises tasks according to importance for the Council 

6.         Demonstrating Professionalism         Always demonstrates that they take pride in representing the Council

*Is resilient and works effectively under pressure 

Job Category : Admin / Clerical

Location : ALEXANDRA HOUSE, London Borough of Haringey

Hours Per Week : 37.66

Start Date : Immediate Start

Start Time : 07:00

End Time : 15:00

Salary: £18.34

Connected Care Service provides a monitoring and responding service to the residents of Haringey. The role involves ensuring calls are answered and that callers get the support they need. This will involve visiting the resident’s home to assist, along with undertaking general maintenance of equipment to ensure service is maintained.

This is a 24/7 service and shift arrangements are 7am to 3pm, 3pm to 11pm and 11pm to 7am 7 days week.

You will be passionate about providing excellent service, with good communication and compassionate engagement skills. Ability to adapt is essential as this is a varied role and often involves changing priorities. An understanding of safeguarding requirements alongside an ability to build a rapport with people who maybe in difficult circumstances. You will need good IT and administrative skills, as well as able to drive and undertake general maintenance on AT equipment, i.e. battery changes, minor faults or equipment failures. 

It is a great opportunity to apply your skills and talent in a place that welcomes energy and has a desire to make a difference to the lives of all residents.

• Weekends (WE) = 1.50 Multiplier • Unsociable Hours (8pm to 6am) = 1.33 Multiplier • Weekend Unsociable = 1.83 Multiplier • Bank Holiday (BH) Rate = 2 Multiplier

Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council. It offers vulnerable residents a personal alarm system which can be activated in case of an emergency. Additional it provides a mobile response service if there is an emergency in the residents home. We are looking for 1 x Monitoring and Responding Officers to work within the Connected Care Service. 

Monitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek’s Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In addition this may mean visiting a service users home to help deal with the emergency. MROs will need to assess the service user’s needs, condition and provide/source the support they require to ensure their wellbeing. 

As Connected Care is a 24/7 service Monitoring and Responding officers are required to work a pattern over 3 shifts 7am to 3pm, 3pm to 11pm and 11pm to 7am. To note there is a 20 minute handover at the start of each shift and so will be required to be at work 20 minutes before the start of their shift. The candidates we are looking for should have experience of working within an emergency call monitoring centre dealing with vulnerable service users and experience of a call monitoring platform is essential i.e. PNC or Verklizan, however Answerlink (Jontek) would be preferred. As this role requires the candidate to provide mobile response service to service users home in case of an emergency, we are looking for experienced and competent drivers who hold a full clean UK driving licence. Council fleet vehicles are provided but passing the council driving assessment would be a requirement to use these.


Knowledge

• An understanding of Equal Opportunities and how this might be put into

practice.

• An understanding of Personalisation in Social Care and how that is put into

practice.

Skills and Ability

• Excellent communication skills including written and verbal communication

skills

• Good IT skills including proficiency in Microsoft Office particularly Outlook,

Excel and Word

• Ability to prioritise work ,manage conflicting deadlines and work to agreed

procedures

• Ability to communicate and liaise with the people who access our services,

relatives and professionals on a day-to-day basis, by phone and in person.

• To treat people with dignity and respect and involving them in the decision

making about their support.

• Able to promote peoples’ rights.

• Able to encourage and support people to do things for themselves thus

promoting independence and empowerment.

• Able to support individuals when they are anxious or distressed.

• Able to appropriately support individuals who may sometimes display behaviour

that challenges the service.

• Able to demonstrate effective interpersonal relations, e.g. integrity, trust,

diplomacy, negotiation skills and contributing to helping others.

• Able to receive and record accurately information pertaining to the people we

support.

• Able to identify and respond to the changing needs of people who use services

and communicate this or any areas of concern to the appropriate person.

• Able to participate in staff meetings; supervisions and annual competency

based appraisals.

• Be physically able to complete frontline care tasks and mentally able to deal

with the demands of the job.

• Be honest, reliable and trustworthy thus promoting the Council and its services

in positive way to partners and customers.

• To use support and lifting equipment as appropriate – to note training will be

provided.

• Ability to work under pressure

• Ability to make decisions in a crisis situation.

Experience

• Experience as a support worker in an adult social care setting or equivalent.

• Experience of providing a customer focused service

• Experience of call monitoring and social care databases.

Qualification

• Verbal and written English skills; basic mathematical skills.

• Health and Safety awareness training.

• Moving and Handling of People. – To note training will be provided but is

essential to complete the role• Valid UK Driving Licence and access to a car

Job Category :Admin / Clerical

Location : Town Hall, Achieving for Children

Start Time : 08:45

End Time : 17:15
Salary: £16.00

There is a new exciting opportunity to join our team as a Business Support Officer for our Duty and Assessment team. If you have experience in delivering effective and high quality business support enabling us to support our internal stakeholders, children, young people and their families we would love to hear from you.

About the role

Reporting to the Senior Business Support Officer, the Business Support Officer will need to provide competent, organised and professional support and will handle sensitive and confidential information. Responsibilities will include:

– Preparing, distributing and writing minutes for multiple multi-agency safeguarding meetings

– Managing and responding to requests received in central inboxes

– Maintaining internal databases and ensuring statutory deadlines are met

– Ad hoc administrative duties to support the team

About you

This is a fast paced role working with a variety of customers in and outside of Achieving for Children. To be the next Business Support Officer you will need to have the following attributes:

– A passion for Achieving for Children’s vision, mission and values (trust, empower, respect) to support children and young people to live safe, happy healthy and successful lives

– Strong administrative skills including being a highly competent minute taker, managing competing priorities, being organised and working well in a team

– Strong organisational abilities including time management, creative thinking, problem solving and multitasking

– Works well under pressure and is flexible with their approach to carrying out tasks

– Able to make good use of technology to perform functions and ensure work is timely and accurate

Working arrangement: 

Hybrid working – one day per week in the office  5 days a week, 8:45-17:15 Mon -Thurs, and 8:45-4:45 on the Friday

Job Category :Admin & Clerical

Location :County Hall, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £12.65

Stat SEND BS

The successful candidate will be a Senior Business Support Assistant to support our Special Educational Needs & Disabilities (SEND) Team’s. The SEND Team’s include Early Years SEND, Access to Inclusion, Children and Young People’s Specialist Service and the Statutory SEND Team. 

We’re working to improve the lives of children in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

•           Working within a busy, collaborative and supportive administrative team

•           Data entry using a variety of platforms e.g. Case management system 

•           Meeting administration including notetaking at multi-agency meetings

•           Extensive use of Microsoft Office 365 applications to process and monitor work, using Outlook, SharePoint, and web platforms. 

•           Direct liaison with schools and other local authorities.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you have:

•           Strong ICT skills – Microsoft Office 365

•           Some form of administration experience, if possible previous email and mailbox prioritisation and management  

•           Good organisation and communication skills

•           Knowledge of the Education system, Special Educational Needs or Children’s Services. 

This is an exciting opportunity to join Children’s Services providing specialist, high quality business support to the Special Educational Needs and Disabilities (SEND) Teams. This role includes playing a valuable part in assisting the Education, Health and Care Needs Plans (EHCPs), assessment and review processes.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve. We welcome applications from a diverse range of backgrounds and experiences to enrich our team.

Job Category : Sec / Admin

Location :Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £14.24

Job Purpose

• To contribute to the achievement of corporate objectives and those of the

Portfolio

• To contribute to the overall improvement in the management and performance

of the financial administration of the City Council, with particular regard to the

financial management of services

Main Areas of Responsibility:

• Assist in the provision of regular cyclical and ad-hoc budgetary control

information and advice to budget holders at all levels, ensuring the needs and

requirements of budget holders are met under the supervision of the Principal

Finance Officer

• Verify and distribute payroll information for the business unit managers

• Assist in the maintenance of financial information systems including input and

monitoring of budget virements, accountancy journals etc, clearance of

suspense accounts, monitoring of holding accounts and establishment of new

accounting codes and structures

• Assist with the completion of financial returns and grant claims with supporting

working papers promptly, accurately and completely within deadlines set by

funding bodies and for audit

• Deputise for the other members of the finance team as required

• Have an awareness of the implementation of the City Council’s personnel

policies and procedures for the Finance Team.


Qualification and training

Essential

• Demonstrate a willingness to undertake any additional training as required to

further enhance/improve the job and service 

• Good working knowledge of financial procedures 

Experience

Essential

• Knowledge of financial software packages, enquiry packages and corporate

accounting systems 

• Previous experience of working accurately within procedures and deadlines in

a financial environment 

Desirable

• Experience of dealing with the public

• Experience of providing financial information and advice to non-finance

managers

• Financial experience in a Local government environment or similar sized

organisation

Skills/Abilities

Essential

• Ability to manage own workload 

• Ability to analyse and evaluate data 

• High level of computer literacy 

• Ability to work accurately to deadlines 

Desirable

• Numerate

• Good communication skills, both orally and in writing

• Ability to contribute to a team working environment• Ability to react quickly and decisively to changing work priorities

Job Category : Sec / Admin

Location : Town Hall, Corporation Street, WA10 1HP, St. Helens MBC

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £12.45Licensing Authority and Local Land Charges.

Job Category : Admin & Clerical

Location :Cardiff City Council (SRS), Vale of Glamorgan Council

Hours Per Week : 29.50

Start Date : Immediate Start

Start Time : 08:30

End Time : 16:30
Salary: £12.80

To administer the licensing responsibilities assigned to the Licensing Section of the Shared Regulatory Services
The Shared Regulatory Service operates across the three partner Councils,

Bridgend, Cardiff and the Vale of Glamorgan under a single management

structure. The Service is normally accountable to a Joint Committee of

Elected Members; however, this role will primarily require the post holder to

serve the Licensing and Public Protection Committees of each partner council

and in some instances each cabinet or scrutiny committee on corporate

matters.

The job description refers to the principal duties and responsibilities of the

Post. It does not necessarily list in detail all the tasks required to carry out

these duties and responsibilities.

• To process and determine licence/permit/registration applications dealt

with by the Licensing Section of the Shared Regulatory Services and

carry out any other relevant administrative and clerical functions.

• To determine the suitability of applicants in respect of their

appropriateness to hold a licence in order to ensure public protection.

• Respond to a range of routine written, telephone and “face to face”

requests for specialist advice and guidance including responsibility for

more complex cases as required by the Senior Licensing Officer

• To receive and be responsible for processing payments in respect of 

applications, issuing receipts, and recording transactions in accordance

with financial rules and procedures

• To manage and oversee the inputting of computer-based and paper

information systems utilising specialist or general software systems as

appropriate within the Licensing Section

General Duties

• Ensure compliance with the Council’s Financial Regulations,

Standing Orders, Policies and Procedures

• To implement the principles of the Council’s Equal Opportunity

Policy whilst carrying out the above duties

• To adhere to Health and Safety legislation / relevant Council policies

and procedures and to take reasonable care for the health and safety

of yourself and other persons who may be adversely affected by your

acts / omissions.

• To report without delay any safeguarding concerns to the

appropriate safeguarding officer

• To implement the principles of the Council’s Environment Policy

while carrying out the above duties.

• Such other duties and responsibilities commensurate with the grade

and in accordance with the general character of the job as may reasonably be required by the Head of Service from time to time

Job Category : Admin / Clerical

Location : Laurence House, Lewisham Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £22.78

The Early Help Coordinator will be based in the Lewisham MASH (Multi-Agency Safeguarding Hub).
Main Purpose of the job:

Partnership development: This role is critical in the development of relationships with partner agencies to

ensure there is strong collaborative working to achieve positive outcomes with families. The post holder will

play a key negotiating and mediation role as well as providing information, advice and support to partners.

Early Help Coordinators will provide training and scaffolding support to professionals across the

partnership. This includes, but is not limited to, support with developing Family Advice Record & Plans

(FARPs), previously known within Lewisham Family Thrive as the Early Help Assessment (EHA);

facilitation of Team Around the Family (TAF) Meetings; facilitation of Team Around the School (TAS)

Meetings; and bespoke training via the LSCP, among other mechanisms. and the development of clear

action plans with clarity of roles and responsibilities of all parties. Crucial to the role, is negotiation and

supporting agencies in their work with families, building on the existing positive relationships in a child and

family’s life.

Key to the above is the tracking, monitoring and analysis of plans and data to facilitate improved practice

across the partnership.

Front Door for Families The role is also critical in relation to providing high quality information and advice

and ensuring that referrers and families are signposted and supported to access the most appropriate

service and support for them first time. Early Help Coordinators will also sit within the Front Door for

Families, alongside Children’s Social Care and other partners to provide advice and guidance when

referrals do not meet Safeguarding thresholds and liaising with partners to ensure early help is in

place.

Integrated Neighbourhood Working: As a main focus of this role you will be part of a team that works to

support the implementation of a new neighbourhood based service in Lewisham, including the development

of a Family Hub approach. The neighbourhood offer will deliver the right support to families at the right time,

joining up universal services, and targeted early help services including those delivered by LBL,

commissioned by LBL and delivered by other agencies to improve outcomes for children and families.

Knowledge

3) 4) 5) 6) 7) Good working knowledge of current legislation and policy regarding safeguarding for

children and families, and the legislative and national policy and guidance context for

early help for children and families

A sound working knowledge of Safeguarding and Early Help procedures, CSC

thresholds and the Supporting Families agenda

Knowledge of the FARP and Team Around the Child/Family process Knowledge of the Data Protection Act 1998 and information sharing issues Working knowledge of Microsoft Office, Outlook and case management systems

Able to build and sustain positive relationships with a wide range of stakeholders,

including children, young people, parents, carers, voluntary and statutory groups

9) Ability to engage, empower, motivate and influence individuals and partner agencies 10) Ability to work flexibly across teams and agencies and challenge existing working

practices

11) Able to produce concise and detailed reports

12) Ability to chair multi-agency meetings 13) Ability to deliver training to a range of audiences

A positive attitude to change

15) Ability to reflect on own practice and development

16) Ability to problem solve

17) Ability to work under pressure

18) Ability to resolve conflict

Skills (Skills can only be used as shortlisting criteria if the skill is to be tested)

19) Strong interpersonal skills, with the ability to negotiate effectively and influence practice

S8

development

20) Skills in using knowledge of legislation to support and improve practice of others

21) Ability to analyse and interpret data and present results S9

22) Excellent Communication skills both written and verbal.

23) Presentation/ training skills S10

24) Excellent problem solving and decision making skills

25) ICT skills including Excel, Word and PowerPoint

26) Excellent time management skills and ability to work to deadlines, on own or with

partners.

Experience

27) A sound career history and experience of working with families and children requiring

early help support

28) Experience of working in a multi-agency environment – developing and maintaining

relationships across services and supporting them to work together to achieve

coordinated responses to children’s needs.

29) Experience of working independently and setting own priorities.

30) Experience of assessing & analysing information about the needs of children and

families

31) Experience of effectively promoting equality and diversity. 32) Experience of working in a diverse community

33) Experience of managing change within a multi-agency working environment, with front-

line, middle management and/or senior management level34) Experience of delivering training