Job Board

Job Category : Admin & Clerical
Location : Rhondda Cynon Taf County Borough Council
Hours Per Week : 8.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 19:00
Salary: £12.21

• To ensure that the Reception area is kept tidy at all times.
• To receive, record and arrange the safe custody of lost property.
• To assist in the promotion of the Centre.
• To assist at major functions as directed by the Manager.
• To prepare accounts for dishonoured bookings in accordance with agreed procedures.
• To assist in clerical functions as required.
• To supervise Casual Receptionists and provide guidance as necessary in their duties.
• To update Facebook/social media as and when required.

To carry out health and safety responsibilities in accordance with the Division’s Health & Safety Responsibilities document.
To undertake such other duties and responsibilities commensurate with the grade as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.

To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.
To comply with the Council’s Health and Safety Policies and procedures and undertake any relevant health and safety duties in accordance with local arrangements.
To support the Council to play its part in tackling Climate Change and meeting its Carbon Reduction targets across the services it delivers and also in the goods and services it buys or commissions from other organisations.
All staff have a valuable and vital role in keeping people safe. Any person with concerns regarding the safety of a child or adult at risk, OR the behaviour of a colleague towards a child or adult at risk, has a responsibility to report this immediately. This should be done via the person’s Line Manager, Designated Safeguarding Lead or contact the Cwm Taf Multi Agency Safeguarding Hub.

Knowledge / Education:

1. Working with Others Is tactful, polite and respectful.
   Knows the role of other teams and individuals and uses this to help resolve Service Users’ issues.
2. Communicating Effectively Listens to others and actively checks their understanding.
   Thinks about and consistently uses the most appropriate form of communication.
3. Meeting Customer Needs Takes responsibility for resolving customer queries.
   Considers the needs of different groups e.g. children, senior citizens, disabled people.
4. Demonstrating Technical Ability Understands data protection and doesn’t disclose private information inappropriately.
   Takes responsibility for keeping job relevant knowledge up to date.
5. Achieving Results Takes initiative and can work without close supervision.
   Is flexible about re-arranging priorities to account for changes and new information.
6. Maintaining Safety and Wellbeing Takes responsibility for complying with all relevant H&S procedures and legislation.
   Anticipates and reports any risks and faults to the correct people quickly.

Job Category : Admin & Clerical

Location : Llys Cadwen, Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time :09:00

End Time : 17:00
Salary: £12.21

The preparation of legal notices based on instructions from, in the main, the traffic team, utilising standard templates, to support and assist the Legal Assistant in the processing of road traffic orders.

Processing Part 1 Land Compensation Act 1971 claims. These are claims for the payment of compensation for public works which have been agreed by the council. The payment process is governed by the legal casework system which generates standard letters to be issued. As the file is progressed further data is added to the system and the payments are then issued.

The post will assist the Planning & Environment team as follows:-

•          The preparation of legal notices based on instructions from, in the main, the traffic team, utilising standard templates, to support and assist the Legal Assistant in the processing of road traffic orders. 

•          Processing Part 1 Land Compensation Act 1971 claims. These are claims for the payment of compensation for public works which have been agreed by the council. The payment process is governed by the legal casework system which generates standard letters to be issued. As the file is progressed further data is added to the system and the payments are then issued.

•          General administrative support.

Familiarity with the Microsoft Office suite

Time management.

Organisational skills.

Attention to Detail.

Case management.

Job Category : Admin / Clerical

Location : Laurence House – Fourth Floor, Lewisham Council

Hours Per Week :35.00

Start Date: Immediate Start   

Start Time : 09:00

End Time : 17:00

Salary: £18.51

We seek to recruit x3 agency staff who will work as Customer Service Centre Officers within the Customer Service Centre on a full time basis, Monday-Friday 9am-5pm.  

The candidates will preferably have call centre and telephony based experience and would have come from a social housing/housing repairs background. However this is not mandatory as training will be provided.  

The candidates will have excellent customer service skills (soft skills) with a can do attitude, an appetite for problem solving/first time resolution and are able to work effectively as part of a team in a busy and fast paced environment.  The Customer Service Centre handles customer enquiries for the following services:  Corporate Switchboard, Envirocall, Housing Repairs, Housing Needs, Planning, Registration Services, Highways Licensing, Social Media and BSL calls.   

This will be an office based role with some home working.
Equal Opportunities

An understanding of and commitment to the Councils Equal Opportunities 

policies and their practical application in relation to this post.                                  

Main Purpose of the job:

To respond to customer contact within the Customer Service Centre, either by telephone, call-backs, face to face, online or through other channels which may be complex or of an urgent/ emergency nature including follow-up and liaison with other services as required to ensure timely and satisfactory resolution.

To effectively support customers in using a number of Council services, predominantly through the promotion of online and other self-service methods.

Provide administrative support to a number of Council services, the scope of which may vary over time dependent on service and customer needs.

Ensure a high-quality service is provided to customers in line with corporate and local policies and procedures to achieve key performance indicators (KPI’s) including Customer Satisfaction and First Contact Resolution.

To be a Customer Service champion and work across the organisation to represent the voice of the customer, ensuring the satisfactory resolution of enquiries and ongoing improvements to the customer experience.

_____________________________________________________________________________

Summary of Responsibilities and Personal Duties:

1. Provide support through a variety of channels (including but not limited to phone, either inbound, outbound or call-backs, face to face/ floor-walking, email, online, social media, web chat and other self-service) to customers in accessing and using a number of Council services, promoting the use of and supporting customers in accessing online and other self-service methods and ensuring satisfactory resolution of enquiries and issues.

• To handle enquiries received through all channels that may be of a complex or emergency nature including follow-up and liaison with other departments as required to attain a satisfactory resolution.

• To support customers by fully understanding the issues raised including relevant error messages and on-screen information that can be provided to other departments (e.g. CRM/ IT & Digital teams and other services) to ensure ongoing improvements to systems and processes.

• Process requests, enquiries and complaints for various services. liaising with back office staff, subject matter experts and external parties as necessary for timely and satisfactory resolution.

Be responsible for taking payments in accordance with the Council’s financial procedures and regulations

Knowledge

Knowledge and understanding of Best Practice Customer Service.              

Good general awareness of the services delivered within the Customer 

Service Centre.                                                                                                            

Good general knowledge of the functions and services of a Local Authority.          

Knowledge of relevant health and safety legislations. 

Aptitude

A commitment to delivering excellent Customer Service that meets the 

needs of customers.

Ability to follow procedures and work instructions.                                                                         

Ability to learn and deliver new services incorporated in to the Customer 

Service Centre. 

Ability to train, mentor and coach staff.

An ability to work with a flexible and adaptable approach. 

Able to act confidently, decisively and in a professional manner at all times.

Able to deal firmly and diplomatically with a wide range of people and situations.                                    

Skills

Excellent Customer Service skills.

Excellent time management.

Excellent written and verbal communication skills.

Excellent administrative and organisational skills.

Excellent interpersonal skills.

Excellent ICT skills.  

Good keyboard skills.                                                                  

Experience

Experience of working in a high pressure/ demanding front-line customer 

facing service.                                                                                                             

Experience of dealing and resolving customer enquiries and complaints

to their satisfactory conclusion.                                                                                 

Experience of using relevant IT systems (e.g. CRM/ QMatic/ ACD/ 

Other relevant systems/ databases).                                                                         

Experience of dealing with challenging customers.                                                                                                  

Experience of working within a Performance Management Culture achieving 

Performance & Quality targets.                                                                                 

Experience of dealing with emergency situations (as received via telephone/ 

Switchboard) and invoking Emergency Planning/ Business Continuity 

Processes.                                                                                                                   

Experience of effectively handling confidential and sensitive information.              

General Education

Educated to GSCE level (or equivalent) or have significant relevant work experience. 

Personal Qualities

Customer focused

Punctual / excellent time-keeping 

To be self-disciplined

Ability to work effectively on own or as part of a team

Flexible with a positive attitude towards change

Calm approach when dealing customers and emergencies situations

Circumstances

Ability to strictly adhere to a changeable daily rota

Ability to change working patterns/ shifts at short notice if required                                                                        Must follow the dress code of the Customer Service Centre and wear supplied clothing/ uniform where required.         

Job Category :Admin & Clerical

Location : Bridgwater House, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time :08:30

End Time : 17:00
Salary: £12.65

Key information

•           37 hours per week. Monday – Thursday 8.30am – 5.00pm and Friday 8.30am – 4.30pm. 

•           This role offers hybrid working. There will be an expectation that the post holder will work from the office, either Bridgwater House or Express Park, Bridgwater, for a minimum of three 

        days per week to work alongside business support and operational colleagues in Children’s Social Care.

•           The position is offered as maternity cover

What will I be doing?

•           Database monitoring and updating

•           Taking telephone calls

•           Monitoring and responding to email requests

•           Arranging transport

•           Sending out letters and reports

•           Arranging and minuting meetings

•           Liaising with professionals from other agencies

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

•           Are passionate about helping to improve the lives of vulnerable children and young people living in Somerset.

•           have a warm, friendly, non-judgemental manner in order to help the families we support feel comfortable. You will need to be calm and kind in difficult situations and conversations.

•           Have experience working in an office environment

•           Know your way around Microsoft 365 (especially Word, MS Teams and Excel) and are comfortable using databases

•           Can deal with changing and competing deadlines and priorities (not everybody can, and that’s ok – but it’s super important in a role like this one)•           Are educated to GCSE Grade 4 (C ) or above standard in English and Maths

Job Category : Admin & Clerical

Location : County Hall, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £12.65

 approximately 1 day a week but initially this may be more for training purposes, at the council offices in Taunton, Bridgwater, Shepton Mallet or Yeovil. 

The role will be undertaking work from the east area of the Council, but the office base can be agreed between the applicant and line manager.

The main responsibilities of the role are

Work as part of a multi-skilled case management and service support team to deliver a wide range of statutory and non-statutory processes efficiently and effectively, providing a fast, high quality and continuously improving service for both internal and external customers, ensuring adequate cover during council opening hours. 

To be the first point of contact for all service requests including the processing of a wide variety of applications, notifications, queries and complaint work and act as case officer, in line with defined procedures ensuring the customer is at the centre of everything we do. This involves responsibility for case investigation work, problem solving and responding/ conclusion of case investigation, within the statutory requirements and service standards or ensuring response from others. 

Regular contact with businesses and members of the public investigating cases where they will offer advice, negotiate, and influence behaviour to seek satisfactory outcomes under the supervision of the specialist officers/managers. 

Identify the most appropriate methodology to process many types of applications and resolve a wide range of technical service requests.  To achieve this, they may negotiate with members of the public, businesses and partners but will know when to seek advice from more senior officers when appropriate. 

To use their experience and technical knowledge to case manage and resolve a wide range of service requests supported by current legislation and operating procedures, maintaining some freedom for discretion as long as within policy guidance.  

Excellent organisational skills, as this is a multi-skilled role and will require daily reprioritisation of workloads.


Knowledge 

Recognises when issues need to be referred to more experienced officers.

A flexible and innovative approach to problem solving under supervision of Regulatory Services Support Manager Business Support Lead or other specialist officers/managers.

Ability to contribute positively and innovatively to service review and development.

Ability to follow operating procedures accurately and contribute to their development.

Flexible, able to cope with a variety of tasks and an ability to prioritise completing demands.

Excellent knowledge of a number of different services across the council

Working knowledge of Database Administration.

Experience 

Experience of case managing in a similar role or in a regulatory services environment.

Experience of dealing with members of the public.

Experience of working with a variety of databases and generating reports for performance.   

Experience of case managing service request, applications, and inspections.

Experience of working with elected members or in a political environment.

Experience of working as a system administrator.

Qualifications / Registrations / Certifications

Grade 4/C or higher at GCSE in English, Mathematics and Science, or equivalent experience.

Educated to A-level standard, or equivalent experience.

Knowledge of licensing and environmental health legislation.

Business Administration/IT Level 3 Qualification.

ICDL – International Certification of Digital Literacy (Previously ECDL – European Computer Driving Licence), or equivalent.

Skills 

Excellent customer service skills.

Excellent organisational skills.

Good communication skills.

Excellent IT user familiar with database and reporting systems – ability to work accurately at speed. 

Works well within a team.

Ability to manage difficult situations.

Ability to deal sympathetically and be empathetic with members of the public.Persuasive & encouraging – adopting a coaching style to enable customers.

Job Category : Admin / Clerical

Location :Laurence House – Fifth Floor, Lewisham Council

Hours Per Week : 35.00

Start Date : immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £21.45

We are looking for an experienced  Case Management Officer preferably with Front Door or Hospital Discharge experience to join our busy Front Door Service.

Experience in cross team working and understanding of high demands in ASC is required.

Main Purpose of the job: 

1.         To support adults with care and support needs, their families and carers to make informed choices to live as independently as possible and to achieve their wellbeing goals and outcomes. 

2.         To work in partnership with others, including MWAH providers, community resources to make sure support is appropriately coordinated. 

3.         Help people to help themselves where possible by using a strength-based approach.

Summary of Responsibilities and Personal Duties:

•          To be the key point of contact within Health and Social Care services for eligible clients completing assessments and reassessments of need / resource entitlement within the context of a strength based approach.

•          Provide high quality information to vulnerable adults, carers and relevant stakeholders in order to promote wellbeing and prevention initiatives.

•          Liaise with appropriate health, housing and community stakeholders for the benefit of vulnerable adults around i.e. signposting, referrals, multi-disciplinary working, joint assessments and relevant meetings. 

•          Build and develop relationships with wider partners to conduct person-centered assessments and reviews of  support / care plans with individuals, their unpaid carers and other stakeholders as appropriate.  Or, to act as a point of contact for the client, their unpaid carers or an external support planner / broker who may be developing the support plan.

•          Putting the person at the center of the process, facilitate the selection of support services, activities or other routes to achieve outcomes and meet needs.

•          Support people to find creative, individual and efficient ways of solving problems or challenges in their lives, including strengthening family or social connections.

•          To promote self-directed support and direct payments to all service users and carers.

•          Assist people to make their plans happen by signposting or researching and providing information about local services and opportunities, and negotiating with service providers on people’s behalf if required.

•          Provide people with, or signpost them to, information on rights, choices, self-management, non-statutory support and other provisions which may assist in their well-being.

•          To be aware of, and adhere to all legislative requirements, and maintain an up-to-date knowledge of the care market.

Knowledge 

Of assessment procedures, good practice and asset-based interventions 

Of support planning and personalised and strength-based outcomes

Of arranging and securing personalised services

Of key statutes and guidance underpinning adult social care services including financial assessment and charging

Of The Care Act Eligibility Criteria and its application, and other relevant legislation appertaining to the role

Of personalisation in Adult Social Care and central government guidance for self directed support for disabled and older people

Knowledge of preventative and Enablement approaches that improve independence

Knowledge of the integration agenda, including the reduction, duplication and delaying needs

Understanding of safeguarding, deprivation of liberty, and dignity in care as applicable to vulnerable adults using  social care and health  services

Knowledge of the physical and psychological needs of vulnerable adults and their carers

Knowledge of the role of social workers, occupational therapists and other professional staff within the health and social care context

Knowledge of the range of statutory, voluntary sector, and community based universal services that can support vulnerable adults. 

Aptitude

Able to innovatively plan support and design personalised care solutions for service users and carers. 

Able to assess and manage the range of risks that vulnerable adults may experience.

Able to work in partnership with service users, carers and colleagues

Able to present accurate case information verbally and in writing to service users, carers, colleagues and managers

Able to work within a pressured environment using time effectively to meet individual performance targets

Ability to recognize the limits of own accountability and responsibility, and to seek appropriate support, advice and supervision

Able to work as a member of a team

Skills

Observational skills to review and update the assessed social care needs of vulnerable adults

IT skills across a range of systems and tools e.g. social care client database, e-mail, internet based programmes, word processing. 

Strong literacy / numeracy skills and report writing skills 

Influencing and co-ordination skills to ensure that support services are provided in a timely fashion 

Organisational skills to arrange own work time taking account of progressing urgent work appropriately within a mixed caseload 

Good communication skills to be able to communicate with service users carers and professional colleagues verbally and in writing

Experience

Extensive experience of working in a health or social care environment 

Extensive experience in working with Service Users and their carers, including working with young people age 14-25 if this is the role in question.

Experience of promoting service user independence through the use of equipment, assistive technology, and/or using a reablement approach 

General Education

Evidence of formal development within the field of health or social care, to equivalent of NVQ 3 level, or equivalent experience. 

Personal Qualities

Commitment to underpinning ethical values of service delivery to vulnerable adults, and the principles of personalised social care provision

Adaptable and willing to work flexibly in the best interest of the service user or carer Adaptable and willing to work flexibly in the best interest of the service user or carer

Circumstances

Able to attend occasional evening/ weekend appointments if required 

Post holder may be required to work public holidays and/or weekends 

Physical Generally candidates must meet standard Lewisham requirements for the post.

Job Category : Admin & Clerical

Location : County Hall, Somerset Council

Hours Per Week : 37.00

Start Date: Immediate Start   

Start Time : 09:00

End Time : 17:30
Salary: £12.65

Role purpose

A multi-skilled case officer processing applications and providing technical support, through knowledge and experience, to members of the public, businesses and to other colleagues within the Council.  
•          Work as part of a multi-skilled case management and service support team to deliver a wide range of statutory and non-statutory processes efficiently and effectively, providing a fast, high quality and continuously improving service for both internal and external customers, ensuring adequate cover during council opening hours.

•          To be the first point of contact for all service requests including the processing of a wide variety of applications, notifications, queries and complaint work and act as case officer, in line with defined procedures ensuring the customer is at the centre of everything we do. This involves responsibility for case investigation work, problem solving and responding/ conclusion of case investigation, within the statutory requirements and service standards or ensuring response from others.

This role is maternity cover in the Environmental Health and Licensing business support team for Somerset Council. There will be some on site working required, approximately 1 day a week but initially this may be more for training purposes, at the council offices in Taunton, Bridgwater, Shepton Mallet or Yeovil.

The main responsibilities of the role are

•          Work as part of a multi-skilled case management and service support team to deliver a wide range of statutory and non-statutory processes efficiently and effectively, providing a fast, high quality and continuously improving service for both internal and external customers, ensuring adequate cover during council opening hours. 

•          To be the first point of contact for all service requests including the processing of a wide variety of applications, notifications, queries and complaint work and act as case officer, in line with defined procedures ensuring the customer is at the centre of everything we do. This involves responsibility for case investigation work, problem solving and responding/ conclusion of case investigation, within the statutory requirements and service standards or ensuring response from others. 

•          Regular contact with businesses and members of the public investigating cases where they will offer advice, negotiate, and influence behaviour to seek satisfactory outcomes under the supervision of the specialist officers/managers. 

•          Identify the most appropriate methodology to process many types of applications and resolve a wide range of technical service requests.  To achieve this, they may negotiate with members of the public, businesses and partners but will know when to seek advice from more senior officers when appropriate. 

•          To use their experience and technical knowledge to case manage and resolve a wide range of service requests supported by current legislation and operating procedures, maintaining some freedom for discretion as long as within policy guidance.  

•          Excellent organisational skills, as this is a multi-skilled role and will require daily reprioritisation of workloads.


Knowledge 

Recognises when issues need to be referred to more experienced officers.

A flexible and innovative approach to problem solving under supervision of Regulatory Services Support Manager Business Support Lead or other specialist officers/managers.

Ability to contribute positively and innovatively to service review and development.

Ability to follow operating procedures accurately and contribute to their development.

Flexible, able to cope with a variety of tasks and an ability to prioritise completing demands.

Excellent knowledge of a number of different services across the council

Working knowledge of Database Administration.

Experience 

Experience of case managing in a similar role or in a regulatory services environment.

Experience of dealing with members of the public.

Experience of working with a variety of databases and generating reports for performance.   

Experience of case managing service request, applications, and inspections.

Experience of working with elected members or in a political environment.

Experience of working as a system administrator.

Qualifications / Registrations / Certifications

Grade 4/C or higher at GCSE in English, Mathematics and Science, or equivalent experience.

Educated to A-level standard, or equivalent experience.

Knowledge of licensing and environmental health legislation.

Business Administration/IT Level 3 Qualification.ICDL – International Certification of Digital Literacy (Previously ECDL – European Computer Driving Licence), or equivalent.

Job Category : Admin / Clerical

Location : Civic Centre, Bromley Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 08:45

End Time : 17:00
Salary: £18.33

To provide high-level administrative support for the Children’s Safeguarding & Care Planning and Court Service. To report to the Senior Safeguarding Business Support Officer.

Based at Bromley Civic Centre. Working from the office 2 days per week then working from home. Role will be full-time in office whilst training.

. We will then be in touch to arrange interviews following completion of the typing test subject to candidates meeting the requirements for the post. Candidates to have a minimum typing speed of 55 wpm and ideally have experience of minute-taking.

The candidate will need to have good communication skills and be able to ask for help as teamwork is key. Strong prioritisation of workload is needed and very high attention to detail. • Must have competent numeracy and literacy skills with an accurate and high typing speed, at least 55wpm. • Must be organised, have strong administrative skills, to include Excel, and excellent attention to detail. • Experience taking minutes and accurately typing them up is important. • Must be able to prioritise workload effectively and work to deadlines. • Professional telephone manner and attitude is essential, with excellent communication skills and experience dealing with a high volume of phone calls. • Ability to use initiative and to be self-motivated as well as working as part of a team.

Job Category : Sec / Admin

Location :Magdalen House, Bootle, L20 3NJ, Sefton MBC

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £12.80

Job Purpose

The post holder will provide administrative support to the Building Maintenance and Home Improvementsservices necessary to ensure the efficient delivery of all its activities.

To deliver the following outcomes

1.        The Council’s key investment projects are delivered

2.        The operation and financial efficiency of the Council’s assets are improved

3.        The opportunities for sustainable development and investment in Sefton are increased

4.        The Council’s assets are maintained

5.        The most vulnerable people are assisted in accessing opportunities

6.        Our services are accessible

Main Duties and Responsibilities

The post holder will contribute to the delivery of a service plan, for their team, which will be managedthrough a performance framework.

The post holder will be required to:

1.        Gain   a   full   understanding   of   the   current   and   ongoing   clerical   and administration needs of the service. Identify and develop systems and procedures necessary to meet these needs.

2.        Maintain systems and procedures necessary to ensure that the Home ImprovementsService effectively and efficiently manage their caseload. Monitor progress on individual cases toensure that output targets are achieved.

3.        Develop and maintain a database for the storage and effective retrieval of information, for casereview and statistical analysis purposes, to individual clients of the services.

4.        Provide a focal point for communications with Home Improvement Clients and others; ensurethat correspondence is relayed efficiently and in a timely manner.

5.        Support in the maintenance of procedures for seeking customer satisfaction information. Input,analyses and provide statistical information as required.

6.        Gain understanding of the roles and duties of Home Improvement colleagues and provide tosupport their workload as required. This may, from time to time, include duties having additional responsibilities.

7.        Maintain and develop a Building Maintenance ‘Helpdesk’ function providing a focal point for Clientswho have reactive maintenance requirements. Process maintenance requests in accordance withdefined procedures and guidelines to works contractor and / or Building Maintenance officer as appropriate.



QUALIFICATIONS/TRAINING

Literacy and numeracy qualifications

E.C.D.L.       or        equivalent      Computer qualification        

EXPERIENCE

General Administrative experience

Experience of administration for Home Improvement Service.          

KNOWLEDGE/SKILLS/APTITUDES

Knowledge

An understanding of the systems, processes and procedures necessary to support a busy office.

Knowledge of Private Sector housing programmes and disabled adaptations including Minor Works

Understanding  of  the  Council’s  Equality and Diversity policies.

 Knowledge of construction services.     

Skills

The  post  holder  must  have  accurate keyboard skills excellent communication skills both written and oral along with a good telephone manner.

The post holder must have the ability to form good working relationships with other internal departments, clients, contractors and the like.

The  post  holder  must  have  the  ability  to gather and assess new information and to use it effectively. Ability to interrogate databases and produce reports

The post holder must have the ability to work

effectively as part of a team and use own initiative with a positive Can Do attitude, organise/prioritise own workload and that of others and working effectively under presure to meet recognised  performance targets/deadlines.       

Job Category : Admin & Clerical

Location : 3 Spilman Street, Carmarthenshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:45

End Time : 17:00
Salary: £13.26

Hybrid Working – The post requires 1 person Monday – Thursday 37hrs (8.45 – 5pm & Friday 8.45 – 4.30 (45 mins lunch each day))?

1.         Support the recruitment process from job advertisement to appointment as required.

2.         Point of contact for Recruiting Managers at all stages of the recruitment process. 

3.         Ensure effective use of technology and online systems to support recruitment activity including applicant tracking system. 

4.         Work within safe recruitment principles to ensure recruiting managers thoroughly check applications and put in place all necessary pre-employment checks including DBS, references and employment history before employment commences.

5.         To be able to retrieve data to support an accurate and timely response to enquiries and correspondence, with the ability to refer and brief Recruitment Advisors and the People Management team on more complex issues.

6.         To assist with the review of processes and develop standard operating procedures/guidance for managers. 

7.         Provide training/briefing sessions to Recruiting Managers as required.

8.         Undertake job evaluation to establish salary/grading, and provide advice and guidance to managers, including on issues relating to equality and recruitment standards. Manage and maintain all records relating to job evaluation.

9.         Whilst this post sits within the Recruitment Team, you will also be expected to support all Employee Services work as appropriate.

Essential Criteria

Qualifications, Vocational training and Professional Memberships

Educated to GCSE / ‘O’ level standard or hold an equivalent vocational qualification e.g. NVQ level 2, or able toprovide evidence of working in a similar role equivalent experience

Job Related Skills and Competencies

To be proactive and able to work with minimal supervision and on own initiative

Ability to flex work priorities according to changing demands

Communicate well with others 

Ability to analyse situations and information and provide written or verbal advice

Knowledge

A good knowledge of the Council’s recruitment policy, process, and practice

Working knowledge and understanding of HR/Payroll systems together with national and local terms and conditions of employment across all occupation types. 

Understanding and commitment to the principles of customer care and application in the workplace

Experience

Experience of working with people at all levels within an organization

Experience of researching and interrogating systems to produce relevant data 

Personal qualities

Ability to use initiative and be a pro-active member of the  team

Flexible approach 

Ability to maintain confidentiality and exercise discretion when responding to queries 

Takes responsibility for own development, keeps up to date with best practice

Desirable CriteriaExperience of working in a HR/Recruitment environment

Job Category : Administration

Location : County Hall, Chichester, West Sussex County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Pay rate: £16.37
 

Working pattern: Full or part time considered 

Working arrangement: In office 

Location: County Hall North, Horsham 

Enhanced DBS Required 

This is ideally suited to people with Coronial experience or those with a Police or investigation background and have the following:

•              Strong interpersonal and communication skills

•              Able to support bereaved families and communicate difficult or sensitive information that may be upsetting and traumatic to families

•              Handle inbound/outbound telephone calls from families, GP’s, medical professionals, funeral directors

•              Strong administration skills to enter new referrals onto the line of business system

•              Manage a busy in box, updating cases

About the job

 In this role, you will be responsible for recording sudden and unexpected death in line with the Coroner’s and Justice Act 2009, Coroner’s (Investigations) Regulations 2013, Coroner’s (Inquests) Rules 2013 and the Chief Coroner’s Guidance. 

You will deal directly with HM Senior and Area Coroners for West Sussex, bereaved families and a variety of third-party agencies on a daily basis, so clear communication and liaison is key to the role to ensure all parties are updated with the progress of referrals and are provided with appropriate support. 

You will need to be able to remain sympathetic and empathetic whilst working to policy and procedure. 

You will be assigned a number of ‘designated powers’ when appropriate by the Coroner. 

You will be expected to discharge such powers professionally, legally and proportionately.

Qualifications and/or experience:

• A level qualification or equivalent experience within the coronial environment.

• Training Qualifications. Desirable

• Good knowledge of Coroner’s policies and procedures relating to Coroner’s

investigations. Particularly Coroner’s and Justice Act 2009, Coroner’s

(Investigations) Regulations 2013, Coroner’s (Inquests) Rules 2013 and Chief

Coroner’s Guidance.

• Working knowledge of medical terminologies and drugs/medication.

• Working knowledge of Health & Safety requirements relating to general day

to day staff/working office.

• Knowledge of a wide range of IT systems such as Word, Intranet and Excel.

• Full driving licence.

• Previous experience of working within a multi-agency context and

understanding the Coroner’s interaction with partner agencies e.g. NHS

Trusts, Pathologists, GPs, Police, local safeguarding boards. Desirable

• Previous experience working within the Coroner’s Service. Desirable

• Experience of providing grief counselling and witness care. Desirable

Job Category : Admin & Clerical

Location : County Hall, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time :09:00

End Time : 17:30
Salary: £15.45

Post to cover FOI request processing

•          Managing team inbox

•          Logging requests for information (FOI/EIR)

•          Processing requests:

o          Sending acknowledgement

o          Assessing scope and subject of complaint

o          Liaising with colleagues across relevant service to gather information

o          Deciding whether information held should be disclosed or whether exemption/exception might apply

o          Constructing a response to customer explaining what we hold and what if any exemptions have been applied

•          Answering any FOI/EIR general enquiries

•          Escalating any challenges/requests for internal review

•          General admin associated with the role

Main Responsibilities & Duties

The Information Request Team is part of the Information Governance Team which has a flexible structure to meet the needs of the organisation. The post holder is expected to work across a range of duties as part of the Information Request Team, as required by the Team Leader or Service Manager, and other members of the team.

1. Using iCasework (software), the Information Request Officer manages, responds and processes requests within statutory guidelines and within set timescales.
   
2. Assesses the request against guidance to make sure the request is clear, liaising with customers to clarify information if required and ensures a good quality response.
   
3. Evidences and appropriately articulates the public interest and prejudice test when required by legislation to support the use of qualified exemptions.
   
4. Ensures charges are levied to the Information Requester, if appropriate.
   
5. Identifies any probable vexatious or repeated requests and reports this to the Team Leader.
   
6. Works with the service department to ensure that they locate all paper and electronic records held that relates to particular requests.
   
7. Develops and maintains the disclosure log on the website.
   

Person Specification 

What You Will Be Good At

Communication Strong communication skills both written and verbal  Planning and Organisation Effectively plan and organise workload Ability to deal with conflicting deadlines Ability to reprioritise workload around urgent assignments such as data breaches Evidence of assertiveness and ability to chase progress on project tasks.  Interpersonal skills Works enthusiastically with colleagues Ability to influence, persuade and resolve conflicting views Ability to use tact and diplomacy to deal with sensitive issues and maintain confidentiality. Excellent Attention to detail An aptitude for working with legal documentation  Problem Solving and Creativity: Ability to assess information and determine suitability for release Ability to recognise where additional legal advice may be required and seeks this advice. Responds calmly to problems, seeking solutions and modifying plans as appropriate. Ability to identify risks and issues for requests

Work Experience Knowledge & Skills

Essential 

•          Experience of following processes and assessing material for appropriate disclosure 

•          Working with confidential cases and documents, respecting the need for confidentiality at all times 

•          Dealing professionally with customers and building good working relationships with officers and managers 

•          Analysing, organising and presenting information to a high standard 

•          Knowledge of data protection 

•          Ability to interpret and apply legislation where necessary 

•          Ability to prepare files, sometimes of a complex nature, involving highly sensitive and confidential information. 

•          Must have a good range of IT skills and ability to use the Microsoft package and ability to learn new software such as Adobe PDF 

•          Excellent attention to detail and ability to work with a high level of accuracy 

•          Ability to organise own work, and multiple tasks at once 

•          Ability to speak fluent English as stated in Part 7 of the Immigration Act (2016) 

            Desirable 

•          Knowledge/experience of processing subject access requests 

•          Experience of Directorate- wide or corporate working. 

•          Experience working in the social care field 

•          Appropriate experience in a local authority. 

•          Knowledge of Data Protection rights, and how these apply in a local authority setting. 

Qualifications

Essential 

•          English and Maths GCSE C/Level 4 or equivalent or 

            Desirable 

• Professional qualifications in Data Protection • NVQ level three or equivalent

Personal Attributes 

Essential 

•          Ability to adopt flexible and willing approach 

•          Excellent team working skills. 

•          Excellent organisational and time management skills 

•          Self-motivator

•          Ability to work with minimal supervision/sole responsibility. 

•          Displays high levels of accuracy.        Desirable 

Job Category : Admin & Clerical

Location : County Hall, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:30

End Time : 17:00
Salary: £12.45

The role involves delivering the digital mailroom function for Somerset Council, ensuring the smooth running of Council business and services to customers.We cannot offer hybrid working because it is a purely office based position.

Job Category : Sec / Admin

Location : Magdalen House, Bootle, L20 3NJ, Sefton MBC

Hours Per Week : 36.00

Start Date : Immediate Stat

Start Time : 09:00

End Time : 17:30

Salary: £12.51
The successful applicant will have responsibility for providing business support for the team including: supporting the team with Sefton Liquid Logic database, typing, telephone duties, note taking in a variety of operational meetings, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team.  Excellent communication and interpersonal skills are essential.  IT skills and operational skills in the use of Liquid Logic.  The role requires the ability to work under pressure in a team setting.  A flexible approach is necessary”

Job Category : Sec / Admin

Location : Magdalen House, Bootle, L20 3NJ, Sefton MBC

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time :17:30

Salary: £13.63

Children’s Social Care are looking for an experienced minute taker to assist in their Business Support Service for the busy safeguarding team as a conference administrator and attending other meetings as and when needed to take minutes.  The ideal candidate will have proven clerical experience, be a team player and be able to work with set timeframes within a pressurised environment.  Applicants will be expected to have excellent word processing skills, a good working knowledge of Microsoft Word with experience of minute taking in a formal setting with the ability to take clear and concise notes.

The role entails working closely with other members of the Business Support Team and completing general administrative tasks for the service (for example, typing formal correspondence, filing, collating reports and records, answering the telephone, reception, covering for other colleagues as and when needed and post duties etc.).  Liaising with all professionals within Social Care and other bodies outside of the Local Authority, good communication skills are essential along with the capacity to deal confidentially with matters of a sensitive nature and cope with the content of child protection information.  

The post is based at Magdalen House in Bootle but due to operational reasons, the postholder may be required to work in other establishments throughout the Sefton Borough.  Please see attached job description and person specification for further detail.

JOB PURPOSE:   To provide administrative support to the Cared for Teams and Young Persons Team including the minuting of Strategy Meetings & other Professional meetings as and required.

MAIN DUTIES:

1. To type formal reports, letters, memos, and any other appropriate correspondence.

• To organise the collation and filing of reports, files, registers, and any other appropriate records in relation to the work of the Cared for Teams and Young Persons Team.

• To attend Strategy Meetings and any other meetings when necessary and to act as minute taker where appropriate.

• To undertake reception duties on behalf of the of the Cared for Teams and Young Persons Team.

• To maintain appropriate records of work undertaken and to comply with required administrative procedures, particularly the liaison with other agencies.

• To provide administrative support to the Cared for Teams and Young Persons Team.
  
• To process incoming and outgoing mail & telephone handling.

• To prepare for and attend supervision sessions and staff meetings.

• To participate in available training, and developmental activities as required.

1. To contribute as appropriate to developments within Children’s Services.

1. To undertake any other duties as directed from time to time to meet the exigencies of the service.
   
2. For operational reasons, it may be necessary for the postholder to work in other Children’s Services sites on a temporary basis.
   

To ensure that client information data is lawfully gathered, accurate and up-to-date and only divulged in accordance with the Data Protection Act 1998 and the local government common law duty of confidentiality.  Failure to apply these duties can lead to the individual or the Department facing court proceedings.
PERSONAL ATTRIBUTES REQUIRED

(on the basis of job outline)

QUALIFICATIONS

1.         OCR (RSA II) qualification or equivalent, or equivalent experience

2.         Word Processing qualification/experience

3.         GCSE English and Maths (grades A-C) or equivalent NVQ qualifications

EXPERIENCE

4.         Proven clerical experience. 

5.         Work as part of a team.

6.         Experience in providing the full range of word processing services in an office environment.

7.         Proven experience of minute-taking in a formal setting

KNOWLEDGE/SKILLS/ABILITIES 

8.         Working knowledge of Microsoft Word.

9.         Ability to take clear and concise minutes 

10.       Demonstrable organisational skills.

11.       Proven ability to prioritise work and work under pressure to meet deadlines.

12.       Good communication skills

OTHER

13.       Adaptable/Flexible.

14.       Ability to cope with sensitive nature and content of child protection information. 

Job Category : Admin / Clerical

Location :London Borough of Hillingdon

Hours Per Week :36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £22.00

Please Note Before:

We are currently seeking an experienced Recruitment Administrator with the ability to add immediate value to our internal recruitment function. 

This is initially a temporary role, but could potentially lead to a longer term contract. If you are immediately available, your brief will be to assist with the day-to-day core recruitment and onboarding activities. 

You’ll co-ordinate, monitor and manage workloads using the Recruitment system (Eploy), ensuring targets and team objectives are met. Key responsibilities of the role include:

 You’ll work with the Recruitment Service Manager to deliver an efficient and streamlined support service to both internal and external contacts. 

Ensuring the team is fully operational and adequately staffed at all times during agreed service hours. 

Managing and prioritising tasks which require processing for authorisation, advert, recruitment, onboarding and pre-employment checks. 

Allocating queries to the team, ensuring they are answered within the agreed SLA. 

Ensuring all outstanding work is allocated and completed to agreed deadlines. 

Monitoring workloads and quality assure the work undertaken to ensure it’s consistent, timely and accurate. 

About You.

 For this role, you’ll need strong administrative skills in a transactional HR Admin setting. 

You don’t necessarily need to be CIPD qualified but you will need an understanding of HR transactional processes. 

Experience of the Eploy recruitment system is not essential, but would be advantageous. 

You’ll work with stakeholders across the organisation and external contacts so you’ll need well developed written and verbal communication skills. Acting as a role model in the team, you’ll share knowledge and experience when necessary, whilst respecting and valuing the contribution other team members experience can bring

Job Category : Admin & Clerical

Location :Ty Elai, Rhondda Cynon Taf County Borough Council

Hours Per Week : 24.00

Start Date : Immediate Start

Start Time : 00:00

End Time : 23:00         
Salary: £14.13


To ensure that all aspects of the service are carried out in accordance with current legislation, regulations, recognised best practice and to achieve specified performance targets.

2.         To receive calls from dispersed alarms, which would include additional peripheral alarm devices, sheltered housing schemes and out of hours calls.  To handle multiple calls, prioritising based on risk factors and determining appropriate course of action in line with agreed process maps and scripting.

3.         To undertake pro-active calls to support regular well being of individuals  to meet the overall objective for a proactive preventative approach

4.To provide support to Social Care services within the daytime Contact Centre, and wider Contact Centre functions when the Contact Centre is closed and emergencies arise.

5.         To monitor and maintain telecare units for customers within Rhondda Cynon Taf. To update, amend and enter client and equipment details on the appropriate databases and pass to the relevant back office function.

6.         To receive emergency calls and act as representatives for other Divisions within the Council during out of office hours, which would include the use of any relevant databases.

7.         To receive emergency calls (both community alarm and emergency repair) for Registered Social Landlords and deal with calls as per the procedures detailed in the relevant tier document

knowledge/ Education



Firm commitment to continuous professional development

An understanding of e-services and web development within the Council

Of dealing with Customers

Of using a range of IT applications (including Microsoft suite)

Of interacting with colleagues

*Knows the role of other teams and individuals and uses this to help resolve Service Users’ issues

Supports other team members when required, particularly new team members


*Passes on accurate information to other service areas

Listens to others and actively checks their understanding


Focuses on resolving customer queries quickly

*Anticipates what else a customer might need, and provides them without being asked

Knows what issues they can resolve themselves and when to refer upwards     


Has a high level of accuracy and pays attention to details

*Understands data protection and doesn’t disclose private information inappropriately

Is always punctual and ready to start work on time

Takes initiative and can work without close supervision

*Prioritises tasks according to importance for the Council 

Always demonstrates that they take pride in representing the Council*Is resilient and works effectively under pressure    

Job Category : Admin & Clerical

Location :Vision Products, Rhondda Cynon Taf County Borough Council

Hours Per Week : 20.00

Start Date :Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £12.88

To provide an efficient financial and administrative support service to the department.

SPECIFIC RESPONSIBILITY

•          Check invoices to ensure the goods have been received and the invoice details are correct and coded accurately 

•          To batch the invoices for authorisation

•          To record invoices paid within the required procedure 

•          To work with suppliers/contractors in ensuring invoices are received in a timely manner

•          To work with Managers to provide financial information for budget monitoring and billing

•          To provide administrative support services Vision Products as and when required

•          To update e forms as required on the Vision system

•          To assist the Management Team in the co-ordination of leave/absences across the team

•          To update management information systems as required

•          To manage the booking of the meeting/demonstration room at Pontyclun

•          To undertake reception duties as required

•          Liaison with all internal and external Customers (both written and verbal) on matters relating to payment and invoice queries.

•          To carry out health and safety responsibilities in accordance with the Division’s Health & Safety Responsibilities document.

•          To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.

KNOWLEDGE / 

EDUCATION 

            Level 1 Welsh Language skills (Basic reading, writing, speaking and understanding) with the aim of improvement through CPD

Knowledge of data protection requirements

            Knowledge of community equipment services

EXPERIENCE    Experience of working with a range of customers, suppliers and contractors

Experience of meeting deadlines to provide services

Experience of working with a range of IT packages   Experience of working with budgets

COMPETENCIES           

1.         Achieving Results        Plans and prioritises in advance to meet deadlines

Is flexible, can switch tasks / roles / prioritises to accommodate changes or new information

2.         Personal Effectiveness            Has strong computer skills, effectively uses current computer systems

Has an action-focused attitude to new challenges and change

3.         Communicating Effectively     Shares information with others, gives others the full picture

Communicates clearly and concisely4.         Working in a Team      Helps and supports other team members

Job Category : Sec / Admin

Location : Magdalen House, Bootle, L20 3NJ, Sefton MBC

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £12.51

The successful applicant will have responsibility for providing business support for the team including: supporting the team with Sefton Liquid Logic database, typing, telephone duties, note taking in a variety of operational meetings, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team.  Excellent communication and interpersonal skills are essential.  IT skills and operational skills in the use of Liquid Logic.  The role requires the ability to work under pressure in a team setting.  A flexible approach is necessary. This post is for the Safeguarding team.

Job Category : Admin & Clerical

Location : Vision Products, Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £13.47

 Description:       To ensure logistic runs for servicing are scheduled and processed in line with the correct procedures via the IT system. To run reports for the production and dissemination of letters as part of the escalation process. To schedule repairs for maintainable equipment both standard and urgent To update on the IT system escalation information from partners To ensure all servicing and telecare activities for example processing is done in line with the requirements of the customer and within the timescales. To deal with and resolve queries from customers and partners for servicing, telecare and lifeline. To assist the Technology and Servicing Supervisor in Telecare and Lifeline billing activities. To schedule telecare installations on the required IT systems. To provide general administrative support to the Technology and Servicing Supervisor and Manager. To carry out health and safety responsibilities in accordance with the Division’s Health & Safety Responsibilities document. To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.

Key Objectives

1 To schedule servicing logistic runs for the Community Equipment Service.

1 To deal with and resolve customer queries.

1 To assist in lifeline and telecare billing.

JD & PS Specific Responsibilty

1 To ensure logistic runs for servicing are scheduled and processed in line with the correct

procedures via the IT system.

1 To run reports for the production and dissemination of letters as part of the escalation

process.

1 To schedule repairs for maintainable equipment both standard and urgent

1 To update on the IT system escalation information from partners

1 To ensure all servicing and telecare activities for example processing is done in line with the

requirements of the customer and within the timescales.

To deal with and resolve queries from customers and partners for servicing, telecare and

1

lifeline.

1 To assist the Technology and Servicing Supervisor in Telecare and Lifeline billing activities.

1 To schedule telecare installations on the required IT systems.

1 To provide general administrative support to the Technology and Servicing Supervisor and

Manager.

1 To carry out health and safety responsibilities in accordance with the Division’s Health & Safety

Responsibilities document.

1

To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed develop