Job Board

Job Category : Admin & Clerical

Location : Rhondda Cynon Taf County Borough Council

Hours Per Week :n37.00

Start Date: Immediate Start

Start Time : 08:30

End Time : 17:00
Salary: £12.00

This post will be based at Glyncornel in the Rhondda supporting a team which provides intensive intervention to support families and prevent placement breakdowns. This is an administrative role and will be undertaking Reception duties, generic administrative tasks such as data entry, word processing, issuing petty cash and other generic finance work such as generating electronic orders and any other tasks required which are grade appropriate.


Knowledge / Education:         

            Keyboard Skills            

            Office experience

            Familiarity with IT       

Experience:     

            Microsoft Office

            Providing personal assistance/secretarial type support. 

            Computer inputting / retrieving data Using spreadsheet / producing graphs/tables

            Confidentiality Child Care Systems

Job Category : Driving

Location : Wearside Service Centre, Lewisham Council

Hours Per Week : 25.00

Start Date : Immediate Start

Start Time : 07:30

End Time : 17:30

Salary: £16.51
To act as an attendant to customers on Passenger Services passenger carrying vehicles

Assist in determining the appropriate safety criteria which meets each individuals’ needs within the contract specification and costings.

To collect and drop-off customers within the scope of the contract specification, either within or outside the borough

To assist the driver in ensuring that the vehicle(s)  is valeted and carries appropriate equipment (e.g. fire extinguisher, first aid kit, hygiene packs, safety hammer etc) and meets at least the minimum legal requirement for vehicle condition.

To ensure all wheelchairs and passengers are properly secured, all seat belts where practicable are being used and that all safety devices are in use. To operate Tail-Lift or ancillary equipment.  To assist customers in embarking or disembarking the vehicle and ensuring that they are not left in other than a safe and appropriate place of shelter as defined by the contract specification.  To seek advice from the Passenger Services office team if a place of safety cannot be accessed.

Knowledge

Ability to comply with operational procedures, including Health and Safety                       

awareness

Aptitude

Willingness to undertake training when necessary

Ability to work with people with special needs and to determine the appropriate safety criteria to meet an individuals needs i.e. wheelchair/passenger restraint etc

Skills

Ability to be supportive to customers accessing services from Passenger Services. 

Ability to work as a team member, ensuring a safe and suitable environment including the vehicle

Experience

Of working with people with special needs, either paid or voluntary, would be desirable

General Education

Basic Literacy and Numeracy Skills                                                                             

Personal Qualities

Supportive and understanding of people with special/complex needs  

Good communication skills                                                                                                    

Circumstances

Must be able to work between the following hours: 

07:00 and 18:00 split shift (am and pm)

To be flexible within working pattern, to meet the needs of the customer base,    

which may occasionally require additional hours, for which payment will be made.

Physical

Must be able to bend.  Must be able to push/pull clients who use wheelchairs.      

Must have a physical ability to assist customers.

Generally candidates must meet standard Lewisham requirements for the post.  

This will include passing a medical examination by the Council’s Occupational Health Advisor

If you are a disabled person, but are unable to meet some of the job requirements specifically because of your disability, please address this in your application.  If you meet all the other criteria you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet requirements.

Job Category : Admin / Clerical

Location : Civic Centre, Bromley Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:00

Salary: £12.24

Our small team is looking for help to get organised! We need a Business Support Officer to help us specifically with auditing our case files & filing essential documents electronically, along with preparing electronic files for Subject Access Requests and solicitors where attention to detail and accuracy is critical. This is the focus of the work but of course there will be other routine admin tasks along the way. 

We are a small team and our work is varied and interesting. We are supportive and welcoming, and in return for the right candidate we offer very flexible working hours.

MAIN PURPOSE: 

• To provide focused clerical support to the Compliance & Strategy Team in order to ensure the team properly fulfils its legal duties with regards to: statutory and other reviews; SARS; and, complaints and ombudsman enquiries.  

• To be responsible for managing the Subject Access Service for the housing department: working independently to identify and properly assess all new SARs, and to ensure they are dealt with within legal guidelines and statutory timeframes. 

• To manage the production of files for solicitors, legal reviews & legal action, and for SARs by extracting data from electronic document management systems with an emphasis on accuracy and the ability to identify whether the data collated is a complete record. To be able to redact sensitive information in files in line with legal guidelines laid down in GDPR legislation.  

• To take on research for complex complaints and reviews as directed by the Reviews Manager. 

SKILLS & ABILITIES:

•          Sharp focus on public service

•          Ability to provide high quality, responsive and sensitive service within a pressurised and high-profile environment to both customers and colleagues alike.

•          Ability organise, prioritise and deal effectively with a heavy workload, under pressure, ensuring targets are met. 

•          Have a flexible approach, to work well in a team and across the sections within housing, as well as carrying out independent work as necessary.  

•          Ability to communicate and correspond with a wide range of clients using plain, clear language. 

•          Computer literate and the ability to use word and excel and to navigate a range of electronic software packages including One Trust 

•          Ability to understand and make prompt assessment of complex situations in line with policy and guidance with minimal supervision.

•          Demonstrates an eye for detail, and an ability to stick to routine tasks and follow set guidelines and procedures. 

•          Ability to acquire quickly an understanding of procedures and to develop a basic understanding of legislation, policy and practice relating to housing associations, lettings, allocations and homelessness.

KNOWLEDGE:

•          Good basic understanding of a Local Authority’s role in meeting housing need in its area, and relevant housing legislation

•          Appreciation of the problems faced by people in housing need.

•          IT literate with the ability to learn and accurately use It systems delivering a housing service

EXPERIENCE:

•          Experience of and commitment to working within a busy multi-disciplinary environment

•          Experience of working with members of the public on the telephone or in person

•          Experience of a housing and/or customer focused service   

QUALIFICATIONS

•          Education to GCSE standard and suitable experience.

•          An excellent standard of spoken and written English            

SPECIAL REQUIREMENTS 

•          Be able to attend meetings away from the office.

•          Flexibility about hours of work.

Job Category : Administration
Location : West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Pay rate: (Grade 8) £16.37/hr PAYE
Working Pattern: Full time, 37 hrs/week
Working arrangement: Hybrid
Location: Drayton Depot, Chichester but will involve travel across the County. The role is predominantly out on site across West Sussex but most likely to the Mid and east part of the County (Horsham, Crawley, Burgess Hill, Shoreham) depending on the business need. There will be some admin requirements and these can be done at an office (County Hall Chichester or Drayton Depot) or at home.

The successful candidate must have a valid UK driving license.

Candidate must have experience in the Streetworks field/undertaking Streetworks inspections so they can hit the ground running. We are limited on our capacity to train anyone at the moment.

About the role:

You will work within a forward-thinking network management team responsible for delivering duties under the Network Management Act 2004 for the expeditious movement of traffic on the highway network of West Sussex County Council and that of any neighbour

Job Category : Admin & Clerical
Location : 3 Spilman Street, Carmarthenshire County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:45
End Time : 17:00
Salary: £12.85

This post is categorised as multi-located, which means you will work from your contractual base, one of our other buildings, somewhere close to home or your home, depending on our service needs.
Qualifications, Vocational training and Professional Memberships
Recognised Business Qualification [or equivalent experience] at Certificate Level 2 / 3 [or prepared to work towards].
Evidence of continuous personal development.

Job Related Skills and Competencies
Excellent organisational skills, including managing time / workload, shifts in priorities to achieve agreed deliverables within time and resource constraints.
Excellent team working skills including reliability, adaptability, and diplomacy.
Excellent communication skills, both written and oral.
Ability to establish good working relationships with a wide range of internal and external customers, to respond, verify and resolve a range of enquiries to aid service delivery.

Knowledge
Knowledge of learning management systems and their application within the workplace.
Good knowledge of Microsoft Office applications including Word, Excel and Outlook.
Actively stays up to date with organisational guidelines and processes.

Experience
Experience of customer service/support.
Experience of maintaining computer records and attention to detail.

Job Category : Admin & Clerical
Location : London Road, Basingstoke, Hampshire, RG21 4AH, Basingstoke and Deane Borough Council
Hours Per Week : 37
Start Date : Immediate start
Salary: £14.24 per hour

Main purpose of job

1. Supporting Shared Licensing team by entering customer information from applications into licensing electronic database. Compiling, verifying accuracy and sorting information for data entry. The post will be based in Basingstoke at the Civic Offices.
2. Accurate transfer of data between licensing electronic database and other case management software.
   Main responsibilities
3. To provide data entry support to the Licensing team. To ensure that data is accurately entered, transferred and stored on the Licensing software.
   Key tasks
4. To insert customer data by inputting text based and numerical information from hardcopy and electronic source documents within time limits.
5. Review data for deficiencies or errors, research and obtain further information for incomplete documents.
6. Scan documents and print licenses when needed.
7. To support the continuous service improvement in the teams business process techniques to ensure ongoing efficiency savings.
8. To ensure that service delivery complies with current regulations, accepted professional standards, the council’s policies and procedures and appropriate legislation (including legislation on equalities, health and safety, GDPR and safeguarding children).
9. Any other duties as directed by the Licensing team leader to support the effective provision of the council s Licensing service.

Job Category : Admin & Clerical
Location : Sumner House, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.42

Lifelong Links is an intervention (https://frg.org.uk/lifelong-links/what-is-lifelong-links/) that developed in response to findings from the Care Inquiry in 2013 that too often, the care system in the UK breaks rather than builds relationships. We know that during the time the child is in Local Authority care, there’s bureaucracy that prevents children from maintaining and developing their relationships with wider family and friends. Sadly, this can often mean that care experienced young people attempt to transition into adulthood without the strong, loving support networks that the majority of people take for granted.

The successful candidate will be central to the day-to-day operations of the Lifelong Links Team and will work closely with the Team Manager to ensure that there is effective support for, and oversight of, the Lifelong Links Team.

• Experience of Mosaic desired
• Ability to review children’s files and access key information on a child’s historical involvement with Children’s Social Care essential
• Knowledge and experience of Lifelong Links not required
• Willingness to learn new skills such as an ability to develop genograms using GenoPro

Knowledge, including educational qualifications:
Practical working knowledge of project management practices and theory
Excellent operational knowledge of the full suite of Microsoft Office software
Knowledge and experience of working to directorate and corporate policies, procedures and practice including performance frameworks and their application within a social care setting.

Job Category : Admin & Clerical
Location : County Hall, Somerset Council
Hours Per Week : 30.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £12.65

This role is part of a team of staff responsible for ensuring that the buildings managed as
part of the Corporate Landlord function (currently in excess of 140 buildings) are fit for
purpose and meet minimum legal and corporate requirements in terms of Health and
Safety.

This position will be for 30hours Monday to Friday (hours to be discussed)

Qualification
Essential
• Good GCSE Grades (A-C) in Maths and English
• 6 months experience in similar health and safety related role
• Current driving licence (Car)
Desirable
• IOSH Qualification and/or NEBOSH General Certificate in Occupational Health
and Safety
• Certificate NVQ2/3 in Administration
• IWFM Level 3 Facilities Management or equivalent
Knowledge
Essential
• Relevant IT skills to enable effective input, manipulation, retrieval and presentation
of data and information
• Articulate – ability to communicate clearly
• Ability to speak fluent English as stated in Part 7 of the Immigration Act (2016)
Desirable
• Data input experience
• Competent in the use of MS Office

Job Category : Admin & Clerical
Location : Colley Lane Depot, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 16:30
Salary: £12.65

This role is to cover all aspects of workshop administration, this includes raising job cards, PO’s, processing invoices, liaising with service areas, external suppliers, booking MOT’s, ensuing compliance at all times
The role can accommodate 1 day per week WFH, the workshop opens at 7.00am so start times can vary from 7.00am to 9.30am and adjust finish time according to start time for 37 hours per week.

Qualifications
Essential
Educated to A level standard or similar.
Intermediate level computing and application skills.  

Desirable
Level 4 Administration or finance related qualification.
IOSH/NEBOSH

Knowledge/Experience/Skills
Essential
Significant experience in the use of all Microsoft applications.  
Previous experience with minute taking. 
Ability to work collaboratively with others as a member of a team and on own initiative.  
Ability to deliver work schedules, programmes and manage ad-hoc work.  
Experience within a customer-focused service providing excellent customer.
Ability to produce accurate & detailed data reports.   
High attention to detail and an ability to prioritise.  
Previous experience with purchasing/procurement administration.
Ability to communicate effectively both orally and in writing.
Validating and processing activities, projects and work streams

Desirable
Previous experience working in a workshop or transport office.
Risk management and health and safety
Basic working knowledge of the legislative frameworks surrounding the areas of specialism

Job Category : Admin / Clerical
Location Marsala Road No.122, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 07:00
End Time : 19:00
Salary: £20.73

The role requires the post holder to work day and night shifts on a shift pattern. The shift pattern is 7am – 7pm or 7pm to 7am. Each Officer generally works 3 days a week. They need to hold a clean driving licence – manual and automatic.
The role requires calls handling on day shifts and responding to emergencies.
Experience of working with vulnerable adults in an ASC setting would be beneficial.
Main Purpose of the job:

To provide emergency and support services to Lewisham’s Telecare service users
To offer advice and information to users, their next of kin and liaising with other council departments and outside agencies.
To visit users in their own homes, providing assistance and care to vulnerable adults.
To ensure the provision of a high quality and effective 24 hour service to users of Linkline in accordance with current policies and practices.
To actively ensure equality of service delivery in accordance to the council’s equalities

Equal Opportunities

⦁ Commitment to implement the Council’s Equal Opportunities policies.

⦁ Awareness of Equal Opportunities issues

Knowledge

⦁ Of the issues affecting vulnerable people, including older people, disabled S
people, people living with domestic violence and people living with chronic
illnesses.

⦁ Of the relevant legislation and policies relating to vulnerable people. S

⦁ Of the relevant legislation relating to Health & Safety at work.

Aptitude

⦁ To develop good working relationships with a wide range of statutory
and voluntary agencies and individuals who provide services to vulnerable
people.

⦁ To work on your own initiative, to organise and prioritise own workload

⦁ To deal with confidential issues discreetly and tactfully.

Skills

⦁ Ability to use Information Technology systems.

⦁ Ability to respond effectively and be the first person on scene in emergency situations and render first aid appropriately to service users. S

⦁ Ability to follow instructions and guidance from medical professionals when more intense first aid is required, such as CPR S

Experience

⦁ Of supporting vulnerable people in their own homes or within S organisations or in services that provide direct assistance or care.

⦁ Of carrying out a wide range of general administrative tasks. S

⦁ Good practical experience of using computerised systems S

⦁ Excellent customer care experience S

General Education

⦁ A good general standard of education, written and good verbal skills

Job Category : Administration
Location : West Sussex County Council
Hours Per Week : 27.50
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £12.85

Pay – Grade 4
Working arrangements – Full time assisting Social Worker
Location of Social Worker – Crawley

Requirements :
To drive – to drive to Social worker to appointments and meetings
To have basic computer skills.
Able to read and write English
Comfortable with Dogs.
Able to work Monday to Friday up to 27.5 hours per week.

Description :
Support to travel to destinations to visits service users Support to navigate unfamiliar areas Support to access documents for completion or reading the information (where the workers JAWS reader does not do this) Note taking during meetings – and providing notes to the worker General admin

Statement from the Social Worker they will be supporting :
I am a Social Worker and my role includes completing assessments for young adults with complex lifelong conditions. I need to access a substantial amount of written information from medical reports, school reports, and other professional reports. Once this information is accessible to me via my support worker and screen reader, I then compile reports and assessments as required on my laptop using JAWS. I also have to attend meetings in various locations across the north of the West Sussex County including homes, schools, and hospitals. I require support to safely access these locations as they are unfamiliar to me and although I use a guide dog to get to and from my workplace, it is not possible for me to safely access unfamiliar environments so require support from another person to facilitate this. My support worker is also required to take notes during meetings and visits. Lastly I require support with printing, filing, post, and other admin tasks

Job Category : Admin / Clerical
Location : Laurence House – Fourth Floor, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 11:00
End Time : 19:00
Salary: £21.45

we require an additional SO1 support enforcement officer. to match the other agency member of staff Arlene Morris. The role requires debt collection, telephone calls. Debtor case management, processing of card transactions, other back office work, reporting to line management.

ideally we require someone who has knowledge of academy systems, enterprise info@work. debt recovery OneStep system, AIM payment portal processing systems. Has experience working in debt recovery industry, ideally someone with some form of knowledge of the taking control of goods regulations 2014. who has call handling skills and can manage difficult call content and manage conflict well.

is also able to work later shift pattern up to 7pm

Job Category : Administration
Location : West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Pay rate: (Grade 8) £16.37/hr PAYE
Working Pattern: Full time, 37 hrs/week
Working arrangement: Hybrid

Location: Drayton Depot, Chichester but will involve travel across the County. The role is predominantly out on site across West Sussex but most likely to the Mid and east part of the County (Horsham, Crawley, Burgess Hill, Shoreham) depending on the business need. There will be some admin requirements and these can be done at an office (County Hall Chichester or Drayton Depot) or at home.

The successful candidate must have a valid UK driving license.

About the role:

You will work within a forward-thinking network management team responsible for delivering duties under the Network Management Act 2004 for the expeditious movement of traffic on the highway network of West Sussex County Council and that of any neighbouring authorities. You will support the promotion of any West Sussex initiatives and transport and traffic schemes including elements of the West Sussex Transport Plan.

To do so you will ensure that utility companies and other persons under Permit and / or licence, carry out works on the public highway safely and in accordance with the New Roads and Streetworks Act 1991, Traffic Management Act 2004 and West Sussex County Council Permit Scheme and other relevant legislation and council policy.

You will also be responsible for responding to, and resolving, a range of customer issues relating to the licensing of temporary obstructions to the highway, and to take a lead in enforcement for infringements.

You will support the day to day activities of the Network Management Team and be the council’s interface in respect of the provision of Network Management Compliance. You will achieve this by co-ordinating and minimising the impact of work sites on the highway network by permit condition to ensure that the work sites are run professionally.

The role will include undertaking site visits, which may mean being exposed to unpleasant environmental conditions, due to being outside.

Qualifications/Experience:
• Educated to Diploma / A-Level standard, or equivalent qualification, or equivalent experience.
• New Roads and Street-Works Supervision Qualification.
• Experience within Network Management or equivalent area, including an understanding of the way in which roads are built and maintained.
• Experience of a coordinating role including traffic management, drawing together a range of activities.
• Experience of carrying out inspection work.
• Experience of effectively

Job Category : Sec / Admin
Location : Magdalen House, Bootle, L20 3NJ, Sefton MBC
Hours Per Week : 37.50
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £13.57

Commissioning Support officer (Brokerage) . Dealing with telephone and email enquiries from clinical staff and care providers clients regarding packages of care, care placements, invoice queries. Checking of information for accuracy prior to negotiation with placement providers, care providers, clients and their representatives using a variety of communication methods. Experience of IT systems – including word and excel. Good interpersonal skills to be able to communicate and negotiate appropriately. Attention to detail and ability to check data carefully. Home based working. NB: This post is with NHS Cheshire and Merseyside, not Sefton Council.

1. Communication & Relationship Skills
   ⦁ Send and receive audio and visual correspondence between patients, relatives, providers and internal or external staff on a variety of IPA matters and procedures, effectively and sensitively liaise with anxious patients and relatives, including where cultural or language barriers exist
   ⦁ Communicate complicated administrative/commissioning/contractual information to staff from internal and external departments and contacts
   ⦁ Communicate complex, sensitive and often contentious information with a range of stakeholders, where persuasion or negotiation skills are required
   ⦁ Support the induction of new staff, with on the job training of processes and procedures to effectively enable new staff to learn from experienced staff
   ⦁ Support the development and motivation of colleagues to achieve objectives
   ⦁ Maintains effective working relationships with own and other departments
2. Knowledge, Training & Experience
   ⦁ Knowledge of commissioning and administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent;
   ⦁ Proven experience in administration of meetings including accurate minute taking and working with the meeting Chair to ensure tasks, actions and minutes are effectively monitored and escalated, where appropriate
   ⦁ High standards of attention to detail
   ⦁ Knowledge and experience to deal with non-routine issues such as problem solving for an area of work or specific tasks
   ⦁ Developing alternative or additional procedures within own area of expertise
   ⦁ Supporting colleagues with changes in processes or procedures
   ⦁ Working on own initiative to strict deadlines meeting the needs of the service at all times
   ⦁ Knowledge of specialist functional/medical/legal terms, organisational policies and procedures
3. Analytical & Judgemental Skills
   ⦁ Exercises judgement and initiative when dealing with enquiries within own area of expertise.
   ⦁ Analyses information to resolve problems for patients, carers, agencies and staff, within own area expertise (e.g. Commissioning Support)
4. Planning & Organisational Skills
   ⦁ Plan and organise own workload in conjunction with the other non-clinical team members.
   ⦁ Prioritises workload in relation to service need and importance
   ⦁ Arranges and Administrates meetings
   ⦁ Ability to manage multiple diaries
   ⦁ Organises events, conferences, MDT meetings.
5. Physical Skills
   ⦁ Advanced keyboards skills for regular use of computer systems/touch or audio typing
6. Responsibility for Patient/Client Care
   ⦁ Regular contact with patients
   ⦁ Provides non-clinical advice, information and guidance to patients, carers, relatives and external providers/stakeholders about appointments, admissions and commissioned services
7. Responsibility for Policy/Service Development
   ⦁ Follows existing policies and procedures
   ⦁ Implements policies and procedures in own area
   ⦁ Proposes changes to procedures in own area

Job Category : Admin & Clerical

Location : Riverside House, Rotherham Metropolitan Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:30

Salary: £12.38


Key Duties/Areas of Responsibility

•          Deal with customer enquiries at reception and over the telephone.

•          Receipt and distribute incoming post, process correspondence, and send mail out.

•          Gather information to report back to others.

•          Set up and produce non-standard letters/templates/spreadsheets/documentation, update and maintain databases, and produce management information.

•          Provide help and assistance to staff in the use of IT packages/systems.

• •           Carry out filing, maintain staff records, prepare documents for scanning, photocopying, faxing, arrange meetings, diary appointments, handle post, and take minutes.
  
  Experience of providing customer service to the public and other organisations in a high volume and fast paced multi-channel environment
• Experience of promoting digital access and supporting others to find information so they can complete transactions themselves
• Experience of handling, recording, and analysing information where care, accuracy, confidentiality, and security are important.
• Working in an environment where literacy and numeracy skills have been demonstrated
• Experience of using a range of computer applications and ICT including word processing, spreadsheets, databases, presentation software, internet, and e-mail 
• Appreciation of auditable financial procedures and awareness of the need to maintain sensitive information and records securely to prevent inappropriate access. 
• Willingness to under a job-related apprenticeship leading to recognised qualification

Job specific qualifications       

NQF Level 2 qualification e.g. GCSEs Grades 4-9, NVQs Level 2, GNVQs Intermediate, City and Guilds Craft or Part 2,

Or

Evidence of the equivalent level of knowledge gained through work experience

Job Category : Admin & Clerical

Location : Badminton Road Council Offices, South Gloucestershire Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £12.80

Tasks will include (under the guidance of experienced team members):

•          Logging MP Enquiries

•          Logging Compliments

•          Basic logging and allocating of FOIs

•          Collating information for subject access requests

•          Collating information for police requests 

•          Some cover of inboxes/first level queues

This role will predominately be home working – with initial trip to Badminton Road for induction and IT collection

About the role

Reporting to the Public Health Business Support & Planning Officer, this is a supporting role working within the Business Support Team to provide administrative support to the professional teams of Public Health & Wellbeing, within the Children, Adults and Health department.

The post holder will collate and analyse information for reports and maintain accurate records, interpreting data and drafting content for use by others. They will use strong communication skills to liaise with customers and relay issues and queries promptly where necessary. They will research information within areas of service specialism and act as a main point of contact for customers and colleagues including stakeholders and partnership agencies.

The role supports the division’s finances by using the council’s financial systems to input data, purchasing goods/services, recoding and processing petty cash claims. The role also provides administrative support which will include word processing and minute taking at meetings.

Key Responsibilities 

Provide administrative support to managers ensuring work carried out is efficient and procedures are effectively implemented.

Act as a main point of contact for the service area and provide effective communication when dealing with enquiries and information requests.

Collate and maintain records and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.

Research information within your area of service specialism and collate evidence for presentation in reports.  This may include drafting sections of documents for use by others.

Interact with customers, colleagues and partners to maintain strong working relationships.

Communicate specific concerns, queries and issues and ensure they are accurately and promptly relayed when necessary.

Accurately record and also assist in the monitoring and maintaining of budgets/financial information/resources.


Knowledge, Skills and Experience

1.         You will have experience of working in an environment related to the service area or within a similar role.   

2.         You will hold a minimum qualification of 3 grade C’s at GCSE (or equivalent qualification) including English and Maths, or you will hold equivalent relevant experience.

3.         You will have good literacy skills and able to write letters and contribute to providing information for reports.

4.         You will have good communication skills.

5.         You will have good numeracy and IT skills.

6.         You will have good organisational skills and attention to detail.

7.         You will be able to seek out information, collate it and present findings.

8.         Knowledge of the processes and procedures related to the specialism may be useful.

Essential

You will hold a minimum qualification of 3 grade C’s at GCSE (or equivalent qualification) including English and Maths or you will hold equivalent relevant experience within a similar role in administration. (KSE1,2)

Ability to communicate effectively to service users, professionals and partnership agencies using a variety of media i.e. email, phone, face to face etc. (KSE4)

IT knowledge and its practical application, including experience of using Microsoft Office (Outlook, Word, Excel, PowerPoint) and maintaining computerised record systems (KSE5) 

Have experience in using databases, including running standard reports, analysing data and presenting findings. (KSE5,7)

Have experience of basic financial procedures i.e. petty cash, invoicing etc (KSE7)  

Desirable

Experience in working in an environment related to children’s and/or adults services (KSE1)

Experience/knowledge of processes and procedures related to the Department for Children, Adults and Health (KSE1,8)

Hold a qualification in IT or word processing (KSE2)

Job Category : Admin & Clerical

Location : Patchway (Severnvale) Hub , South Gloucestershire Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:00

Salary: £12.80

About the role:-

Under the supervision of the Business Support Supervisor, this is a supporting role working within the Business Support Team to provide administrative support to the Children, Adults and Health department supporting the professional teams within the North Locality Hub.

The post holder will collate and analyse information for reports and maintain accurate records, interpreting data and drafting content for use by others. They will use strong communication skills to liaise with customers and relay issues and queries promptly where necessary. They will research information within areas of service specialism and act as a main point of contact for customers and colleagues including stakeholders and partnership agencies. 

A key function of the role will include the collecting, inputting, maintaining and analysing information held on specialised database. The ability to interpret and produce information from this data will be required. The role supports the financial aspect by using the council’s financial systems to input data, purchasing goods/services, recoding and processing petty cash claims. The role also provides administrative support which will include minute taking at key meetings and word processing.

This role is crucial in providing an excellent, flexible and diverse administrative service ensuring compliance with statutory requirements of the department in a constantly changing environment.    

Attention to detail is required for inputting and retrieving information from the specialised databases maintained in the department, for example, searching for personal information relating to a child or young person.

Data produced and inputted provides safeguarding information for the Department for Children, Adults and Health and ensures statutory duties for South Gloucestershire Council are met. 

The Business Support Officers will be able to prioritise tasks and exercise a degree of self-management of workload, in consultation with the Business Support Supervisor/Team Leader.   

About the team:-

The Business Support Team collectively provides administrative and financial support to a range of professionals based in the Hub. A key aspect of the team is to ensure that officers are supported in a timely and efficient manner, and the team will seek to identify process improvements where appropriate.

The professionals include Social Care and Preventative Services who work together to ensure the best possible outcomes for Children and Young people within South Gloucestershire.

About the wider section/function:-

The Locality Hubs are part of Integrated Children’s Services which is responsible for the safety and welfare of children and young people. The Integrated Children’s Services Department collectively bring together and provide a complete range of children’s services within South Gloucestershire.

Problem solving and decision making examples:

This role will apply knowledge and experience about administration to solve problems and deliver work to deadlines. 

The post holder will analyse data, accessing the systems to extract missing, incomplete or inaccurate information to comply with the department’s performance requirements. 

For example the post holder will need to analyse this data by accessing standard reports regularly highlighting any inaccuracies, missing data, ensuring data is clean and accurate and taking the initiative to resolve.     

The post holder will need excellent communication skills.

Typical problems they will be required to solve are: 

•          Dealing with some of the people accessing our services this may include service users who can present with challenging behaviours. The Business Support Supervisors will provide support and advice where needed. 

The post also has a financial aspect which will involve attention to detail. The post holder will also need to understand how goods and services are procured and the understanding of keeping purchases within the appropriate budget codes.     

Key responsibilities:-

Provide administrative support to managers ensuring work carried out is efficient and procedures are effectively implemented. This will include minute taking for key meetings.

Act as a main point of contact for the service area and provide effective communication when dealing with enquiries and information requests.

Collate and maintain records and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.

Research information within your area of service specialism and collate evidence for presentation in reports.  This may include drafting sections of documents for use by others.

Interact with customers, colleagues and partners to maintain strong working relationships.

Communicate specific concerns, queries and issues and ensure they are accurately and promptly relayed when necessary.

Accurately record and also assist in the monitoring and maintaining of budgets/financial information/resources.

Job Category : Admin & Clerical

Location : Bridgwater House, Somerset Council

Hours Per Week : 22.50

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:00
Salary: £11.79

The role involves managing incoming post including opening, sorting, scanning where required to the relevant service areas and ensuring outgoing mail is packed and despatched per our existing processes.

The position requires set hours to make sure it meets the business need and it is purely office based.

The office location will be Bridgwater House initially and then from 1st December it could move to County Hall in Taunton.


•          Assist with administrative work in order that all records are up to date.

•          Undertake regular stock checks to ensure waste is kept to a minimum.

•          Manage incoming post including opening, sorting, scanning where required to relevant service areas.

•          Sort and despatch outgoing mail including parcels.

•          Ensure wherever possible outgoing mail is despatched via hybrid provider.

•          Liaise with hybrid provider to resolve any issues.

•          Organising courier service in line with Somerset Council’s policy.

•          Operate and maintain machinery in line with Somerset Council’s processes.

•          Ensure Somerset Council Health and Safety policies are adhered to.

•          Manage group email boxes.

•          Use approved systems to prepare and process orders for stationery, goods, and services.

•          Any other reasonable duties requested by management


Qualification/ Knowledge / skills

Qualification 

Essential 

•          Relevant work experience and good standard of education, including excellent literacy and numeracy skills.

•          Basic administrative skills.

Desirable

•          Educated to GCSE standard C or above in Maths and English, or equivalent or qualified by relevant experience.

Knowledge 

Essential 

•          Proficient in Microsoft Office programmes including Teams, Outlook, Word, and Excel.

•          Understand the principles of data protection (GDPR)

Desirable 

•          Good understanding of Council Services

•          Knowledge and understanding of relevant legislation and processes.

•          Knowledge of Royal Mail services and products.

Skills 

Essential  

•          Provision of excellent customer service

•          Ability to communicate effectively and confidently with colleagues at all levels.

•          Able to prioritise and work to deadlines.

•          Ability to work as a team but also confident working alone.

•          Able to perform efficiently and effectively under pressure.

•          Accuracy and attention to detail.

•          Resourceful and flexible in approach.

Desirable

•          Able to review processes and recommend betters ways of working.

•          Proficient in use of Council systems

Job Title :ENFORCEMENT SUPPORT OFFICER

Job Category : Admin / Clerical

Location : Laurence House – Fourth Floor, Lewisham Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 11:00

End Time : 19:00

Salary: £20.59


Main Purpose of the job:

• The efficient and effective collection of revenue in accordance with legislation and service objectives. To make enquiries to trace the whereabouts of absconders.
• To have professional competence in all aspects of internal and external customer enquiries and to ensure that all customers receive a courteous, approachable, helpful and professional service.
• To work as part of a team supporting Enforcement Agents dealing with the collection of varied Revenue Income streams.
• Deal with complex queries including complaints by correspondence, telephone, interview face to face and electronically, ensuring; timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified. 
• Upload records onto the computer and cleanse data as appropriate.

_______________________________________________________________

Summary of Responsibilities and Personal Duties:

Summary of Responsibility and Personal Duties are intended to be a guide to the range and level of work expected of the postholder.  This is not an exhaustive list of all tasks that may fall to the postholder and employees will be expected to carry out such other reasonable duties which may be required from time to time.

1. The postholder reports to the Enforcement Agent Team Leader. 

2. Planning own daily schedule of work allocated to them by the Enforcement Agent Team Leader or other senior managers.

3. The post holder has no line management responsibility or supervisory responsibility but at times will be required to provide training and supervision on specific tasks to trainees and other officers.

4. The post holder may be required to work evenings, weekends and occasional public holidays, in order to meet service requirements.             

• To deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.

• Good knowledge and  use of the internal memo system to help gather information and share this with other council Departments.

7. Deal with customer enquiries within specified timescales.

8. Interview customers and make arrangements for payment.

9. Account for monies received and control the use of a manual receipt book and other documents, in accordance with the Council’s policies and procedures.

10. Ensure that all Controlled Goods Agreements are kept in a secure place and available on request to justify fees applied.

11. Support the enforcement Agents by assisting with the allocation of their work load cases.

12. Enter reports via appropriate devices/databases in accordance with the Councils processes and procedures.

13. Comply with procedures to maintain an accurate database, fulfill audit requirements and meet/ exceed internal and external accreditations.

14. Provide information, support and advice to stakeholders and other services in order to meet the Council’s overall standards in service delivery and customer care 

15. Be able to differentiate between those avoiding payment and those who may need a more sympathetic approach, with knowledge of welfare rights.

16. Identify training needs, assist in preparation and delivery of training and to undertake training as required.

17. Ensure all necessary action is taken to collect revenue efficiently and effectively.

18. Keep the Team Leader informed of all matters concerning the post holder’s workload on a regular basis.

DEPARTMENT: Revenues                                                                    GRADE:  SO1

            Note to Candidates

The Person Specification is a picture of the skills, knowledge and experience needed to carry out the job.  It has been used to draw up the advert and will also be used in the shortlisting and interview process for this post.

            Those categories marked ‘S’ will be used especially for the purpose of shortlisting.

If you are a disabled person, but are unable to meet some of the job requirements specifically because of your disability, please address this in your application.  If you meet all the other criteria you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.

Knowledge                                                                                          Application/Interview

1          

Equal Opportunities

Commitment to the Council’s Equal Opportunities policies and an aptitude for extending Equal Opportunities in service delivery. 

Experience of applying Equal Opportunities to working practices in own area of work.

2          

Knowledge

Detailed knowledge of Council Tax and Business Rates and Sundry Debts Enforcement legislation

Knowledge of Welfare Rights issues. 

Detailed knowledge of Taking Control of Goods legislation and fee structure 

Good knowledge of monitoring computerised workflow systems 

Working knowledge of the Magistrates Court, County Court and High Court proceedings for the recovery of unpaid revenue and ability to represent the council as necessary.

Knowledge of Lone Working Policy

Knowledge of excellent practice in customer care

3          Aptitude to;

Work effectively across service areas

Think laterally to develop creative and innovative solutions

Undertake work place assessments in line with Health and Safety requirements

4          

Skills

Good level of written communication skills 

Good level of verbal communication skills and public speaking

Good level of administrative and organisational skills

High level of interpersonal skills

Excellent time management

5          

Demonstrate Experience of:

Working within a Revenues or similar environment.

Planning, managing and monitoring programs of work  

Interpreting and applying legislation.

Experience of managing conflicting priorities, under pressure, to meet service objectives

Experience of dealing with challenging customers    

6          

General Education

Sufficient to enable the preparation of statistical data, interpret legislation, produce reports, respond to complaints and present information to Senior Officers.           

7          

Personal Qualities

Flexible

Assertive

Self Motivated

Positive attitude towards change

Decisive

Commitment to delivering a responsive service and excellence in customer care   

8          Circumstances

Comply with dress code

Occasionally attend evening meetings           

9

Physical 

Must meet LBL requirements for the post, including an eye test.

Job Category : Admin & Clerical
Location : County Hall, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £11.79

To enter and administer Insurance claims on internal Insurance system for staff to process claims, and provide general business support and data entry assistance.

This role is hybrid based, there will be occasions where the team are needed in the office notably on the first few days of any successful appointment, but otherwise the majority of them work from home.