Job Board

Job Category : Admin & Clerical
Location : Council Offices, Broxtowe Borough Council
Hours Per Week : 10.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £15.11
Main Duties and Responsibilities:

1. Act in the roles of Event Manager, Assistant Event Manager, Infrastructure Manager or Stage Manager at public events organised by the Council to make dynamic on site risk assessments and ensure appropriate legislation and best practice standards are met.
2. Use strong analytical and communications skills to respond to and resolve issues in order to protect and enhance the Council’s reputation with subcontractors, volunteers, colleagues, civic dignitaries, artists and members of the public.
3. Manage arts and events development projects including infrastructure, health and safety, community groups, artist liaison and marketing. Manage the contributions of others to ensure deadlines are met and maintaining accurate information relating to specific work areas.
4. Ensure event health and safety at locations with diverse variables, taking responsibility for emergency procedures, access, egress, traffic management, risk assessment, Construction Design Management planning, security and first aid.
5. Research sector specific developments and keep abreast of current trends in order to assess the relative importance of and demand for events, arts and play development initiatives and ensure an effective and attractive offer for residents.
6. Liaise, negotiate and contract manage suppliers, subcontractors, artists, infrastructure and activity providers to ensure their legal compliance, through the checking of supplier risk assessments, food hygiene, public liability insurance cover, ADIPS (ride testing) and electrical equipment testing documents.
7. Liaise and negotiate with stakeholders to manage conflicting priorities and deadlines for projects and high profile events to ensuring best value for residents.
8. Provide professional and confident communications to resolve contentious and sensitive issues during the organisation and delivery of events to protect and enhance the reputation of the Council, including management of conflicting needs, expectations and demands from a range of stakeholders of all levels of seniority.
9. Liaise with Senior Officers, Elected Members, Town and Parish Councils, MPs, project partners and the public providing advice, guidance and direction relating to events and cultural activity such as appropriateness of venues, contracting of artists and subcontractors, assessing financial and health and safety risks, marketing and budget management
10. Work in conjunction with partner agencies, including the Police, Fire Service and Highways Authority to ensure that their advice and priorities are considered and where appropriate, implemented into event planning and delivery.
11. Plan, produce and co-ordinate marketing activity for events and arts development activities including writing content tailored to a variety of different channels and audiences, using the content management system to edit web content and working with colleagues to develop social media strategies and email campaigns.
12. Liaise with the wider Communications Team to ensure that publicity and marketing materials effective and meets the needs of corporate strategies, brand guidelines and accessibility legislation.
13. Manage devolved budgets, identifying additional income such as sponsorship and grants to supplement existing funds.
14. Accountability for resources to include the accurate handling and security of cash or cheques where applicable, and the maintenance, inventory, insurance and storage of events materials and stock.
15. Undertake tasks to ensure business continuity of the service in the absence of the manager.
16. Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.

Job Category : Sec / Admin
Location : Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.71

MAIN AREAS OF RESPONSIBILITY:
To own individual enquiries, complaints and customer requests.
To work flexibly across the hours of the Careline Service.
To contribute to the process of continually improving customer access to quality, cost effective services.
To promote a positive image of Careline and Liverpool City Council, working as part of an integrated team.
To assist with delivering the Councils commitment to Best Value and customer service.
To be fully proficient in all aspects of those services delivered through the Careline Service (full training will be given).
To effectively use relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information.
To provide accessible and comprehensive information and advice to customers on all Careline services by keeping up to date with all aspects of services.
To use, develop and maintain procedures and codes of working practice that maintain and enhance a quality approach to service delivery.
To carry out administrative services including duties related to customer contact including demonstrating appropriate systems to visitors when required.
To assist the Team Manager in the development of new staff and trainees through mentoring, job shadowing and acting as a ‘champion’.
Ensure that all work functions and where appropriate, line management responsibilities, are undertaken in accordance with all related Health and Safety legislation and relevant codes of practice.
Develop the City Council’s commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Job Category : Admin / Clerical
Location : Royal Borough of Kingston
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £14.39

Electoral Services Assistant to assist with the delivery of the 2024 UK Parliamentary Elections. Roles will assist with the implementation of the 2022 Elections Act Online Absent Voting which came into force in October 2023. Working hours are 9-5, but candidate will need to be flexible depending on the business need. Duties to include answering the phone, data processing, managing incoming post, scanning, being permanently office based. This is not a home working role.
MAIN PURPOSE OF THE ROLE

To provide administrative support to the running of the electoral services office.

MAIN DUTIES AND RESPONSIBILITIES

1. To deal with incoming, outgoing and internal post (including envelope stuffing when necessary)
2. Data entry and processing of electoral registration forms using bespoke software
3. Filing of postal vote applications and other documentation
4. Scanning, photocopying, emailing and shredding documents
5. Use data on Excel spreadsheets to update information held on the register of electors
6. Checking of work to ensure accurate record keeping
7. To deal with basic queries from members of the public in person, via the telephone and by email (if required)
8. Supporting the electoral services team with the preparation of stationery and equipment needed to deliver elections

SKILLS AND KNOWLEDGE

1. Good data entry skills
2. Have excellent attention to detail
3. Good IT skills with up to date knowledge of Word, Excel, Google Mail and databases
4. Good communication skills with clear spoken English and neat handwriting
5. Knowledge of customer care and an ability to deal professionally with electors both in person and over the phone
6. Able to work flexibly within a team providing support where needed
7. Able to follow procedures and work to deadlines
8. Able to understand and respect the importance of confidentiality, both within and outside the workplace
9. Able to understand the importance of being punctual and the impact absence has on the effectiveness of the team

Job Category : Admin & Clerical
Location : Cowbridge Old Hall, Vale of Glamorgan Council
Hours Per Week : 20.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £12.18

To provide general and administrative support of external and internal funding for regeneration projects linked with economic, environmental and social regeneration of the Vale of Glamorgan.

Job Category : Admin & Clerical
Location : County Hall, Somerset Council
Hours Per Week : 37.00
Start Date :Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.38

Working alongside the FOI team to manager Freedom of Information and Environmental Information Regulation Requests. See Job Description which includes personal specification for more details.
Essential
Experience of following processes and assessing material for appropriate disclosure
Working with confidential cases and documents, respecting the need for confidentiality at all times
Dealing professionally with customers and building good working relationships with officers and managers
Analysing, organising and presenting information to a high standard
Knowledge of data protection
Ability to interpret and apply legislation where necessary
Ability to prepare files, sometimes of a complex nature, involving highly sensitive and confidential information.
Must have a good range of IT skills and ability to use the Microsoft package and ability to learn new software such as Adobe PDF
Excellent attention to detail and ability to work with a high level of accuracy
Ability to organise own work, and multiple tasks at once
Ability to speak fluent English as stated in Part 7 of the Immigration Act (2016

Job Category : Sec / Admin
Location : Civic Offices, Basingstoke and Deane BC
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.73

Basingstoke & Deane Borough Council deliver a Shared Legal Service in partnership with Hart District Council and is currently seeking an Administrative Assistant to join the team. You will ideally have experience in a legal office environment and be keen to work in fast paced and exciting surroundings.

You will undertake a wide variety of work across both the Local Government & Litigation Team and Property & Contracts Team. Main responsibilities will be to undertake all aspects of administration relating to legal activities, along with providing support to the Shared Legal Services Manager and Team Leaders and to assist with the operation of the council’s Deeds Room including recording, storing and retrieving deeds.

*** Please be aware that Basingstoke and Deane BC does not have on site car parking. Agency workers will need to make sure that they have made alternative arrangements for parking ***

Job Category : Admin & Clerical
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.42

The role will provide admin support to the tree service
Looking for someone confident in an office environment
Exciting opportunity for the right candidate – strong chance this will become permanent, so I am looking for dedicated candidates.

Knowledge, including educational qualifications

1. Knowledge and understanding of the importance of parks and leisure services in an inner city environment D

Experience
It is expected that the post holder will have experience in administration including:

2. Setting up and maintaining administrative systems and complex records ESI
3. Liaison with internal and external individuals and organisations on administrative issues ESI
4. Preparation of a range of documents, letters, and reports to a high standard ESI
5. Using a range of IT packages including word and excel and other packages for presenting information to a high standard ESI
6. Preparation of financial or numerical information

Aptitudes, Skills & Competencies

7. Enjoy being organised and administrative tasks and the ability to plan and prioritise a heavy workload (E I)
8. Ability to work flexibly, independently and as part of a team, doing what is required to get the job done to a high standard (E I)
9. Ability to define problems and produce innovative solutions against financial constraints (E S I)
10. Ability to communicate effectively both orally and in writing with a wide range of people including members, senior officers, community representatives (E I)
11. Be able to successfully negotiate partnerships and to ‘sell’ ideas (E I)
12. Be able to use research and statistical data and computer applications to prepare complex and statistical reports (E S)
13. Be able to represent the unit both within the Council and externally. (E I)

Job Category : Administration
Location : West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £12.59

Pay – Grade 5 Working Arrangements – Hybrid, County Hall, Chichester.

In office attendance on Wednesdays.
Job Description : As part of the Apprenticeship Team you will be responsible for ensuring that data and documentation are processed efficiently and effectively. This is a very busy team and involves a lot of communication through phone and email along with updating spreadsheets and the bespoke systems required to record the end to end process. You will be supporting the Apprenticeship Commissioners and Co-ordinator in their work and providing them with all the information they need to undertake their role. You will work closely with colleagues and managers to understand and ensure the requirements of the Apprenticeship are fully understood and the outcomes achieved.
Knowledge and experience
Experience in an administrative role in an office environment
Experience in a customer service role e.g. retail, hospitality

Key Skills
Excellent communication, customer service and interpersonal skills in order to interact effectively with professionals, training providers and the general public and act as a point of information/advice/guidance where appropriate.
Ability to work as part of a team completing shared tasks in order to deliver a service to others.
Clear and effective written communication skills to produce accurate meeting, minutes, written non-standard correspondence, documentation and reports, present data and financial information and to write and respond to emails appropriately, demonstrating accuracy and attention to detail.
Ability to meet set deadlines and to understand when problems need to be referred upwards, e.g. in responding to complaints promptly for a quick accurate solution.
Excellent IT skills, using Microsoft Office Suite, in order to be able to use the Service computerised databases, photocopiers, scanners and the internet.
Good numeracy skills in order to work with figures and data to make sound and accurate financial calculations and data collection, working methodically

Job Category : Sec / Admin
Location : County Hall, Raikes Lane, Mold CH7 6NB – Phase 3, Flintshire County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: GO2 £12.18
Admin/business support to assist project lead with proposal
MAIN PURPOSE/REASON FOR THE JOB:
This is a large generic team their role as a whole is to provide administrative and clerical support to the gas service, capital works service and electrical services as well as providing general administrative support to housing asset management team and all other section of Housing Services based in County Offices Flint.

This role also processes right to buy applications and works closely with the insurance provider to process tenant’s insurance applications

MAIN DUTIES & RESPONSIBILITIES:

1. Prepare and collate all building work contracts and supporting documents between the Capital Works Team and Private Building Contractors for work to be carried out on the upgrade of all Council properties. These must be scrutinised rigorously, countersigned and forwarded to the Legal Directorate within strict deadlines. Regular contact with the Legal Directorate is required throughout the process to ensure all information is kept up to date; any delay in this can result in Finance withholding payments to the Building Contractors. As the designated main user of the Computerised Housing Database System within Capital Works the potholders have the responsibility of uploading the contracts on to the system for the rest of the Planned and Programmed module. The potholders are then responsible to manage, maintain and update these records at all times.

2 The post holders assist in the Councils duty to carry out the Annual Heating Service and Electrical Testing of all Council owned properties in compliance with Gas Safe Regulations and 17th Edition Electrical Regulations. The post holders create each monthly service schedule and send out letters to all tenants. Arranges appointments between the tenants and the engineers/electricians, maintains an appointment diary on the Housing Database System and manually. Carry out the No Access Procedure in accordance with the Flintshire Gas/Electrical Procedure Manual, making sure that all letters and appointments are completed before the expiry date of the Landlord Safety Certificate or NICEIC Electrical Certificate. Closely liaise with the Housing Officer when access has been denied by the tenant and produces documentation for court proceedings if required. The post holders are responsible for inputting the Electrical Installation Part P Warranties onto AMTECH software via the website in compliance Building Control Regulations. These are kept on file as required by law. Vital heating information must be inputted on to the Housing Database System correctly to ensure that the following year’s service cycle can be created, this information is also extracted by other departments so they can plan their renewal programmes.

3 The post holders are responsible for the collating and monitoring staff and operative’s sickness records by preparing and sending any relevant information to Human Resources e.g. Sickness and Self Certification Forms, Doctors Notes and Back to Work Interviews. The post holders create spreadsheets to monitor individual sickness records to be used by management for Occupational Health Referrals. At the beginning of each financial year the post holders are responsible for calculating Annual Leave, producing leave cards and keeping an up to date log of any leave or sickness taken throughout the year to maintain an audit trail. Operatives leave or sickness must also be input on to each individual’s diary on the Housing Database System to aid the Repairs by Appointment System. It is the post holder’s responsibility to collate and input overtime hours on to a spreadsheet which is then uploaded onto the pay Timetrent system for payroll. Appraisals and courses attended are input onto the Training Database System to ensure that future training needs are met and that specialist trades qualifications are kept up to date.

4 The post holders are the main point of call for Fleet Services in Housing Asset Management. A report is received each week by the post holders and it is their duty to liaise with the operatives to ensure that vehicles are delivered to the Fleet Workshop in time to carry out the Safety Inspections and MOT’s as required by law. Collate all Driver Vehicle Check and Defect sheets and Vehicle Log sheets on a daily basis and maintain a report in accordance with VOSA regulations. Create a spreadsheet and submit to managers to advise of any none compliance. Ensure vehicle Tax Discs and replacement Fuel Cards are collected and signed for by the operatives.

5 It is the post holder’s responsibility to order and maintain stock levels of all legally required forms and documents for all staff e.g. Driver Vehicle Check and Defect Books, No Access Books, Stores Requisition Books. Keep to an annual budget of £14000 for stationery and equipment; produce statistical monthly reports for Managers to monitor this. The post holders are required to maintain strong relations with external suppliers to ensure that the best quality, price and service are obtained for the Directorate.

6 Respond to all complaints received from tenants and councillors regarding Housing Repairs by phone or correspondence in accordance with the Councils guidelines and time scales. Liaise daily with tenants, elected members and housing personnel to diplomatically resolve housing repair complaints, thus promoting a first class customer care service throughout the directorate.

7 The post holders are responsible for logging all incoming mail and distribute to all sections within the County Offices Building. Ensure all cash and cheques received are dealt with in accordance with audit guidelines. The post holders are responsible for the collection of outgoing mail and ensuring that it is priced correctly through the Franking Machine. The post holders are solely responsible for the maintenance of the Franking Machine and ensuring that each department receives their balance of postage used each month.

8 The post holders are responsible for the front line service of reception at the County Offices Building. Respond to all enquiries from the general public providing relevant information and advice for all Directorates throughout the Council. Dealing with external clients and visitors and ensure that the Council’s Visitors Procedure is adhered to. Must be polite and informative at all times and be able to remain calm in difficult circumstances, thus promoting good customer care in-line with Flintshire County Council Customer Care policy.

9 The post holders maintain a petty cash impressed records. Ensuring Audit requirements are adhered to at all times. This involves reconciliation of petty cash records on a weekly basis and ensuring receipts are obtained and authorisation given by managers. When petty cash float falls below an agreed level, a cheque is completed and submitted to the bank thus enabling the float to be replenished.

10 Process tenants insurance application forms, answer various queries on Tenants Insurance Scheme, issuing claim forms. Update records to produce accurate documentation, provide statistical information for senior managers as and when required. Prepare and process quarterly payments of premiums for signature. Liaise with Senior Managers and External Insurance providers to review annual premiums and claims, assisting in the negotiation of the Terms of Contract of the scheme, ensuring Tenants and ourselves are obtaining Best Value.

Job Category : Admin & Clerical
Location : County Hall, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £12.38

The postholder will be required to manage transport requirement for the Sedgemoor Area, for any Health related transport. This requires excellent attention to detail, the ability to prioritise and communicate with various different transport providers and requesters. Transport is managed by either tendering via our tendering software, utilising volunteer drivers or our own in house fleet, or working with approved taxi providers for short notice bookings.

Working Arrangements – can work from home, however will be required to attend County Hall occasionally for training and line management meetings, (these take place every six weeks).

Key Qualities – candidates must have excellent attention to detail and maintain a high level of accuracy when entering Transport Requests. The post holder should also be confident using IT systems, including Microsoft WORD, Excel and Outlook. Excellent verbal and written communication is required for this role.

Job Category : Admin & Clerical
Location : Preston Campus, University of Central Lancashire
Hours Per Week : 36.25
Start Date : Immediate start
Start Time : 07:30
End Time : 15:00
Salary: £12.09

To provide a first point of contact for students, staff and visitors, ensuring all Estate Services Helpdesk, reception, Car Parking and Contractor Management queries are resolved by utilising the Computer Aided Facilities Management (CAFM) and Bookings software. Provide administrative support to the Estate Services Teams, and other duties as commensurate with the grade and as directed by the Customer Service Manager

Job Purpose:
To provide a first point of contact for students, staff and visitors, ensuring all Estate Services Helpdesk, Car Parking
and Contractor Management queries are resolved by utilising the Computer Aided Facilities Management (CAFM)
and Bookings software.
Provide administrative support to the Estate Services Teams
To assist in the safe management of contractors.
Main Duties and Responsibilities:

1. Respond to internal and external phone, email and reception enquiries relating to Estate Services, the
   Helpdesk, Car Parking and Vehicle administration, ensuring all issues are dealt with in a courteous, timely and professional manner. Provide appropriate support for any Travel Plan queries, in liaison with the Travel Plan Co-ordinator.
2. Provide general & technical administrative support to the Estate Services department to include the processing of car park permit requests, assisting with issuing keys, ordering uniform, supporting Contractor
   Management processes, the maintenance of records, assisting in the production of specifications and quotations and co-ordination of all information held on Suppliers .
3. Implement and follow procedures to ensure the effective operation of the Estate Services Helpdesk, Car Parking, vehicle administration and Contractor management processes. Assist with Contractor liaison to ensure projects proceed on time and to budget; feeding back to customers on progress as requested.
4. To be a focal point of communication within Estate Services and across the University, relaying information in
   a timely manner. Process project work, urgent reactive and planned preventative maintenance requests,
   working with the Maintenance Team and notifying Contractors for the work to be completed. Assist in
   ensuring all work is Value for Money, managing specific contractor and supplier processes. Remove text in yellow
5. Operate the bookings system for the University visitor parking reservations and organise parking bookings for internal and external events and conferences, in liaison with other departments within and external to Estate
   Services. Maintain the University’s monthly events master list in liaison with the Car Park Controllers.
6. Utilise the appropriate software to ensure all car parking permit requests are processed, to include the management of the database and liaising with colleagues across the University to ensure accurate staff salary deductions.
7. Observe the University cash handling procedures by processing cash and credit card transactions, daily
   reconciliation of the cash register/credit card machine, issuing petty cash and undertaking the car parking banking.
8. Ensure all Estate Services correspondence is stamped as received, and all invoices are appropriately checked
   and processed ensuring timely approval for payment, using financial systems as required. Develop and maintain accurate filing systems for the Estate Services department to ensure all records are centrally accessible.
9. To arrange and service meetings, prepare agendas, minute meetings, distribute action sheets, maintain
   records and check actions taken

Work Experience
Experience of providing administrative
support to a large multi-disciplinary
team.
Experience of being part of a team
providing a customer focussed service.
Experience of using a computer for
word processing and creating /
maintaining databases to produce
reports.
Experience of document management
and developing and administering
support procedures.

Education /Qualifications
A range of GCSE’s including English
Language and Maths (minimum grade
C) or appropriate equivalent, or
significant experiential learning.
Microsoft qualification or similar
in use of spreadsheets / word
processing.

Skills /Abilities
Excellent organisational skills, accuracy
and attention to detail.
Experience of using a variety of IT
packages including Microsoft Outlook,
Word and Excel.
Excellent oral and written
communication skills.
Flexible in approach to work and
ability to see tasks through to
completion.
Ability to deal with conflicting and
challenging situations.
Ability to work independent

Job Category : Admin & Clerical
Location : Plymouth City Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.80

The ‘One Children’s Service Transformation Programme’ is seeking to deliver stability, improvement and confidence in transforming our Children’s Services Directorate. This is a high priority programme, mandated by the Corporate Management Team, and connected to the ‘A Bright Future Strategy’ where there is a vision that Children and Young People in Plymouth grow up healthy and happy, safe and able to aspire and achieve; living in resilient families and communities, able to take advantage of a broad range of opportunities.

The ‘One Children’s Service Transformation Programme’ has 8 large-scale projects set out to deliver

• service improvements (improving the performance and quality of our Children’s Social Care, SEND and Vulnerable Learners services)
• service assurance (reducing demand and managing the costs of children in care placements, home to school transport and special education placements)
• service modernisation (developing new organisational structures, processes and digital practices)

We are seeking a highly motivated, enthusiastic and aspirational individual to join the programme team as a Project and Programme Support Officer. This is an excellent opportunity to learn about Children’s Services, be involved in project delivery and support the Council on an exciting journey of improving some of our most important services for children and young people.

The successful applicant will provide programme administration support in the management of meetings, project and programme action tracking, developing project documentation, supporting finance tasks e.g. invoicing and overall management of key project and programme logs e.g. risks, issues, dependencies etc.

This is a 37 hour role, 5 days per week.
This is a hybrid role 50% home working 50% office based so would ideally seek a local candidate
No parking is provided at the office site but there is a car park near by

Essential experience
Experience of providing project and programme or Business Support.
 Experience of planning and organising meetings including preparing
agendas/report packs and completing minutes and follow up actions.
 Experience of using Microsoft Computer Software Packages including MS
Project and Excel.
 Use of standard systems, tools and process frameworks.
 Experience of using initiative in solving problems with more senior officers.

Essential skills  Excellent and adaptable IT skills.
Corporate standards
 In accordance with Council policies and guidance on information management and security, it
is your personal responsibility for data protection, client confidentiality and information
governance.
 Act at all times in accordance with appropriate legislation and regulations, codes of practice,
the provisions of the Council’s constitution and its policies and procedures.
 Work within the requirements of the Council’s Health and Safety policy, performance
standards, safe systems of work and procedures.
 Undertake all duties with due regard to the corporate equalities policy and relevant legislation.

Job Category : Social Care – Unqualified
Location : Llandough Hospital, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £15.44
Job Purpose:

⦁ To provide technical support to maintain, develop and manage the administration of the Children’s Services client record system (currently CareFirst; to be Eclipse).
⦁ To identify client record system solutions to operational, performance and information requirements.
⦁ To support and advise on the production of client record system training materials.

Duties and Responsibilities
Job Specific

1. To assist in the implementation and maintenance of the Children’s Services client record system, including:
   ⦁ Systems administration and maintenance
   ⦁ Systems support and helpdesk
   ⦁ Systems and data auditing
   ⦁ System testing and development
   ⦁ Testing of new and upgraded functionality
2. To maintain the client record system and liaise with users to ensure data is entered consistently and accurately and to monitor compliance of users to agreed standard practices.
3. To support the Children’s Services client record system helpdesk, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.
4. To provide advice, practical support, assistance and expert help and guidance on a one to one basis to end users via the telephone, email and in person to staff in their day to day operation of the client record system. This will include resolving database enquiries and problems in a patient and caring manner.

To provide advice, support and encourage confidence and enthusiasm in staff to

Experience
Experience of using PC applications, including Microsoft Office products in the workplace.

Experience of providing telephone / virtual support to end users.

Knowledge and experience in using a client record system.

Skills and Abilities
Effective communicator in verbal and written form, including use of telephone.

Accuracy / attention to detail.

Ability to prioritise and organise own work.

Competent IT user.

Ability to use own initiative.

Commitment to produce quality work.

Job Category : Social Care – Unqualified
Location : Llandough Hospital, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £15.44
Job Purpose:

To deliver training on the client record system to Children’s Services staff and assist in the maintenance of the live / test / train databases.

To ensure that staff and managers at all levels across Children’s Services are provided with the appropriate training as required by the Directorate.

Duties and Responsibilities

Job Specific Requirements

1. Undertake training to learn the client record system (currently CareFirst; to be Eclipse) and work processes that have been developed to use the applications appropriately.
2. Deliver high quality training on the client record system to targeted groups throughout Children’s Services.
3. Undertake the delivery of training through various mediums, e.g. online (Microsoft Teams) / e-learning / face to face with groups and individuals. Group sizes are varied.
4. Develop training material for e-learning and process mapping using various applications.
5. Maintain course training material, training plans and processes maps taking into account the introduction of new procedures and/or new equipment / technology.
6. Be responsible for the maintenance, analysis and reporting of course evaluation returns.

Education and Training
A sound working knowledge of using software within a MS Windows (or similar)

Use of database environments.

Experience / Knowledge
Use of databases.

Skills and Abilities
Able to produce clear and concise written / electronic material.

An effective oral communicator, including an ability to present information to a group in a concise way.
High level of interpersonal skills.

Organisational, time management skills and effective record keeping.

Proven track record of enabling others to achieve their goals.

Willingness to continually develop new ways of working, particularly with new technology and new skills.

Job Category : Social Care – Unqualified
Location : Llandough Hospital, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £19.81
Job Purpose:
⦁ To maintain, develop and manage the administration of the Children’s Services client record system (currently CareFirst; to be Eclipse).
⦁ To oversee the provision of training on the client record system.
⦁ To oversee the system administration and client record system Helpdesk functions.

Duties and Responsibilities:

1. To assist in the development, implementation and maintenance of the Children’s Services client record system.
2. To provide support to managers and staff in the development of Children’s Services operations in relation to the client record system.
3. To provide client record system related solutions to Children’s Services operational developments and requirements.
4. To liaise with Children’s Services Managers in relation to client record system requirements and developments.
5. To provide input to client record system training materials to ensure they meet service requirements and oversee the provision of training.
6. To organise and undertake recurring and developmental tasks relating to:

⦁ Systems administration and maintenance
⦁ Systems support and helpdesk
⦁ Systems and data auditing
⦁ System testing and development
⦁ Implementation of new and upgraded functionality

7. To manage and configure the client record system to meet statutory, corporate, directorate and individual needs in the most efficient and effective manner.
8. To optimize the availability of the client record system across the organisation ensuring the security and integrity of the system is not compromised.
9. To assist in the optimum configuration of the client record system for current and future business processes.
10. To manage, and where necessary, deliver the Children’s Services client record system helpdesk function, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.

Education & Training
IT qualification

Experience
Experience of developing and making changes to an active client record system / database

Experience of dealing with end user / IT system queries

Experience of client record system / database troubleshooting

Experience of effective working at the technical (CareFirst system) / non technical (staff and managers) interface

Experience of writing and presenting reports or information for managers

Experience of setting and achieving objectives

Skills and Abilities
Excellent communication skills both written and oral

Excellent IT user

Comprehensive understanding of system or database administration

Able to use service data and other information to develop a system

Able to manage competing priorities whilst setting high practice standards

Able to translate technical (client record system) requirements / needs for non-technical managers and vice-versa

Ability to work effectively with staff at all levels

Ability to focus on process, and develop and apply effective processes and mechanisms

Job Category : Social Care – Unqualified
Location : Llandough Hospital, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £12.00

The post is temporary for 3 months and then following an interview process we are looking to recruit this post on a permanent basis

The role consists of answering and dealing with phone calls from the public, service users and other agencies. Duties also involve, supporting the PPN process, updating databases (Carefirst), emailing, placing orders for goods/services via SAP, taking minutes and other general office duties. Cover may also be required in other teams such as MHSOP, based in Llandough Hospital and also for the Management Team in County Hall. The role is based on site only (no hybrid working) and the hours of work: 8.30am – 5pm Mon to Thurs and 8.30am – 4.30pm Fri.

Experience / Knowledge

Dealing with the public
Dealing with a variety of tasks & demands relevant to the post

Skills and Abilities
Skills in the use of database / financial systems
Word processing skills
Ability to communicate accurately/concisely and sensitively
Ability to organise and prioritise own workload
Commitment to produce quality work
Ability to use initiative

Must be able to work as part of a team and contribute to effective team-working
Ability to be flexible and cope positively with change
Ability to deal with issues of a confidential nature
Non-judgemental attitude

Job Category : Administration
Location : West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £12.59

Working pattern: full time
Office location: Clapham or Drayton
Working arrangements: Hybrid – currently this is mostly working from home, but the candidate will need to be available to travel to either Clapham/Drayton for monthly meetings.

The Highways Hub Administrator is based in the Highways Customer Service Hub, which is the team that brings the customer to the heart of the Highways Service and provides a voice for the customer. The key objective of the team is to ‘manage customer expectations’ and deliver an efficient customer journey within financial constraints. The role is responsible for processing claims for compensation for personal injury or damage caused during a Highway related incident such as hitting a pothole. You will also be required to process pothole reports leasing with the depots and keeping customers informed.

Candidates must have experience of working in a customer service role, providing information, resolving queries and prioritising work Previous experience of working in an office environment is required.

Level of Knowledge
 Literacy, numeracy and communication skills sufficient to follow procedures for a
range of support tasks.
 Sound and accurate I.T. knowledge, e.g. use of Trading Standards databases and
software and Microsoft Office in order to carry out service processes.

Qualifications and Professional Membership
 4 GCSEs with A-C passes including Maths and English or equivalent qualification or
experience demonstrating that level of numeracy and literacy.

Experience
 Experience of working in a customer service role, providing information, resolving
queries and prioritising work
 Previous experience of working in an office environment.

Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 21.00
Start Date : Immediate start
Start Time : 08:30
End Time : 16:00
Salary: £16.00

To engage families at the point of entry to the service and build and maintain positive working relationships?with service users, both at the centre and in the community, enabling their?access to the locality offer.
To input data/family details and attendances onto out EHM system.
To provide the day to day front of house management and administration functions for the centre.
EXPERIENCE
Demonstrable experience of working effectively as part of a team in a busy, multi-agency environment
Experience of using a range of ICT software systems and packages

Job Category : Admin / Clerical
Location : Marsala Road No.122, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 07:00
End Time : 19:00
Salary: £19.05

To provide emergency and support services to Lewisham’s Telecare service users
To offer advice and information to users, their next of kin and liaising with other council departments and outside agencies.
To visit users in their own homes, providing assistance and care to vulnerable adults.
To ensure the provision of a high quality and effective 24 hour service to users of Linkline in accordance with current policies and practices.
To actively ensure equality of service delivery in accordance to the council’s equalities.
Must hold a full current driving licence.
Must be able to undertake flexible shifts on a rota basis.

Knowledge

⦁ Of the issues affecting vulnerable people, including older people, disabled S
people, people living with domestic violence and people living with chronic
illnesses.

⦁ Of the relevant legislation and policies relating to vulnerable people. S

Of the relevant legislation relating to Health & Safety at work
Skills

⦁ Ability to use Information Technology systems.

⦁ Ability to respond effectively and be the first person on scene in emergency situations and render first aid appropriately to service users. S

⦁ Ability to provide emergency assistance in the form of First Aid, resuscitation, personal care and safer moving & handling where necessary. Or be willing to attend training for this responsibility. S

⦁ Ability to follow instructions and guidance from medical professionals when more intense first aid is required, such as CPR S

Experience

⦁ Of supporting vulnerable people in their own homes or within S organisations or in services that provide direct assistance or care.

⦁ Of carrying out a wide range of general administrative tasks. S

⦁ Good practical experience of using computerised systems S

⦁ Excellent customer care experience S

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £14.79
MAIN PURPOSE:
To undertake the administrative arrangements around setting up child protection conferences
To minute child protection strategy meetings and child protection conferences as required. To type and distribute the minutes of those meetings.
Assist in maintaining the child protection register.

SUMMARY OF RESPONSIBILITIES AND DUTIES:

1. To organise child protection case conferences and reviews on Looked After Children following instructions from social workers.
2. To make administrative arrangements for the location of the conference or after review and ensure that all interested parties are invited on a mutually convenient date.
3. To minute child protection strategy meetings and conferences, taking direction from the Chair.
4. To type/word process the minutes and on approval from the Chair, disseminate to the participants in line with Area Child Protection Committee procedures.
5. Keep records of future conferences and other information as required.
6. To cover the work of the other Quality Assurance Unit administrators as directed by the Quality Assurance Administrative Manager for two colleague administrators who also have responsibility for child protection matters.
7. To attend and minute Area Child Protection Committee and sub committee meetings when appropriate and agreed with the line manager.
8. To assist in maintaining the Child Protection Register.
9. To provide statistical information pertaining to the Child Protection Register for management and other agencies, as required. To maintain the Child Protection Filing System.
10. Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department / Section.
    SKILLS & ABILITIES

Good written skills
Good oral communication skills and telephone skills
Good word processing skills
Good accurate, minuting skills
Data input skills

KNOWLEDGE
Literate to a high level

EXPERIENCE
Administrative experience
Previous experience of minuting meetings