Job Board

Job Category : Admin & Clerical
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £14.93

Must be willing to work overtime, including evenings, weekends and bank holidays.
PURPOSE OF THE JOB
The post holder will support the Electoral Services team to deliver the Mayor of
London and London Assembly Elections, taking place on 2 May 2024.

2. The post holder will take responsibility for delivering key aspects of the planning and
   conduct of elections and the registration of electors, in accordance with project
   plans, being wholly accountable for the quality and outcome of the deliverables.
3. The post holder will assist in providing a professional service to the public, elected
   representatives, local authorities and colleagues within the council on all matters
   relating to electoral registration and elections.
4. The post holder will assist in the implementation of plans to raise levels of voter
   registration and engagement in the electoral process, and to implement immediate
   and long-term strategies to ensure the accuracy of the register of electors, as well as
   providing advice and support in respect of access to and the use of the data
   contained in the register of electors, in accordance with DPA and GDPR principles.

Knowledge, including educational qualifications:
Working knowledge of Microsoft Office suite (Word, Excel, Outlook, Teams)
Some knowledge of a variety of project management tools, methodologies and best practice e.g., Agile or PRINCE2
Ability to demonstrate knowledge of the council’s equalities, diversity and inclusion principles

Experience
Experience of working providing high quality administrative services and dealing with a wide range of complex work whilst ensuring good attention to detail
Experience of working in a customer service environment, providing excellent customer care and handling high volumes of telephone enquiries and emails
Experience of working effectively as part of a team as well as independently using your own initiative

Job Category : Administration
Location : County Hall North, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £12.59

Pay – Grade 5
Location: County Hall North, Horsham
Working arrangements – The initial expectation will be that they are in the office full time to start.
Once training is complete and the suitable candidate is competent with the work, there will be an option to work from home as long as the daily needs of the team are still being met.

Job Description –
Reporting to a Team Leader, you will provide a customer focused and efficient administrative service, prioritising your daily tasks in accordance with team requirements and service objectives.
You will be responsible for delivering a range of administrative tasks to a high standard of quality within agreed timescales. These are likely to include such tasks as note taking at complex (often sensitive and / or confidential) meetings, arranging large scale events and meetings, co-ordinating statutory panels, collating and presenting information in a clear format, preparing reports and agendas, producing accurate meeting minutes and spreadsheets, and updating council IT systems in order to support service delivery.
You may be asked to work at a designated office, provide support remotely or work flexibly across WSCC office hubs, dependent on service needs. You’ll need to be able to demonstrate personal resilience, integrity and professionalism when participating in sensitive, potentially disturbing or highly confidential meetings or processes.

Qualifications and/or experience:
• 4 GCSEs with A-C / 4-9 passes including Maths and English, or equivalent
qualification or experience demonstrating that level of numeracy and literacy.
• Relevant technical knowledge of procedures and practices associated with
delivering an administrative service.
• Sound and accurate overall IT knowledge and experience in using Microsoft
Office including Word, Excel and Teams.
• Experience of working in an office environment.
• Some knowledge and technical skills in the use of major computerised
systems (for example, SAP or Mosaic) – Desirable

Job Category : Admin / Clerical
Location : ALEXANDRA HOUSE, London Borough of Haringey
Hours Per Week : 37.66
Start Date : Immediate Start
Start Time : 07:00
End Time : 15:00
Salary: £18.00

Connected Care Service provides a monitoring and responding service to the residents of Haringey. The role involves ensuring calls are answered and that callers get the support they need. This will involve visiting the resident’s home to assist, along with undertaking general maintenance of equipment to ensure service is maintained.

This is a 24/7 service and shift arrangements are 7am to 3pm, 3pm to 11pm and 11pm to 7am 7 days week.

You will be passionate about providing excellent service, with good communication and compassionate engagement skills. Ability to adapt is essential as this is a varied role and often involves changing priorities. An understanding of safeguarding requirements alongside an ability to build a rapport with people who maybe in difficult circumstances. You will need good IT and administrative skills, as well as able to drive and undertake general maintenance on AT equipment, i.e. battery changes, minor faults or equipment failures.

It is a great opportunity to apply your skills and talent in a place that welcomes energy and has a desire to make a difference to the lives of all residents.

• Weekends (WE) = 1.50 Multiplier • Unsociable Hours (8pm to 6am) = 1.33 Multiplier • Weekend Unsociable = 1.83 Multiplier • Bank Holiday (BH) Rate = 2 Multiplier
Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council. It offers vulnerable residents a personal alarm system which can be activated in case of an emergency. Additional it provides a mobile response service if there is an emergency in the residents home. We are looking for 1 x Monitoring and Responding Officers to work within the Connected Care Service.
Monitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek’s Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In addition this may mean visiting a service users home to help deal with the emergency. MROs will need to assess the service user’s needs, condition and provide/source the support they require to ensure their wellbeing.
As Connected Care is a 24/7 service Monitoring and Responding officers are required to work a pattern over 3 shifts 7am to 3pm, 3pm to 11pm and 11pm to 7am. To note there is a 20 minute handover at the start of each shift and so will be required to be at work 20 minutes before the start of their shift. The candidates we are looking for should have experience of working within an emergency call monitoring centre dealing with vulnerable service users and experience of a call monitoring platform is essential i.e. PNC or Verklizan, however Answerlink (Jontek) would be preferred. As this role requires the candidate to provide mobile response service to service users home in case of an emergency, we are looking for experienced and competent drivers who hold a full clean UK driving licence. Council fleet vehicles are provided but passing the council driving assessment would be a requirement to use these.
Knowledge
• An understanding of Equal Opportunities and how this might be put into
practice.
• An understanding of Personalisation in Social Care and how that is put into
practice.
Skills and Ability
• Excellent communication skills including written and verbal communication
skills
• Good IT skills including proficiency in Microsoft Office particularly Outlook,
Excel and Word
• Ability to prioritise work ,manage conflicting deadlines and work to agreed
procedures
• Ability to communicate and liaise with the people who access our services,
relatives and professionals on a day-to-day basis, by phone and in person.
• To treat people with dignity and respect and involving them in the decision
making about their support.
• Able to promote peoples’ rights.
• Able to encourage and support people to do things for themselves thus
promoting independence and empowerment.
• Able to support individuals when they are anxious or distressed.
• Able to appropriately support individuals who may sometimes display behaviour
that challenges the service.
• Able to demonstrate effective interpersonal relations, e.g. integrity, trust,
diplomacy, negotiation skills and contributing to helping others.
• Able to receive and record accurately information pertaining to the people we
support.
• Able to identify and respond to the changing needs of people who use services
and communicate this or any areas of concern to the appropriate person.
• Able to participate in staff meetings; supervisions and annual competency
based appraisals.
• Be physically able to complete frontline care tasks and mentally able to deal
with the demands of the job.
• Be honest, reliable and trustworthy thus promoting the Council and its services
in positive way to partners and customers.
• To use support and lifting equipment as appropriate – to note training will be
provided.
• Ability to work under pressure
• Ability to make decisions in a crisis situation.
Experience
• Experience as a support worker in an adult social care setting or equivalent.
• Experience of providing a customer focused service
• Experience of call monitoring and social care databases.
Qualification
• Verbal and written English skills; basic mathematical skills.
• Health and Safety awareness training.
• Moving and Handling of People. – To note training will be provided but is
essential to complete the role
• Valid UK Driving Licence and access to a car

Job Category : Admin / Clerical
Location : Guildhall 2, Royal Borough of Kingston
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £18.95

Executive Assistant (Gr G)

• Providing Executive Support to Executive Directors of Kingston Council – working as part of a small team.
• Including, diary management, meeting management, minute taking, gatekeeping, support with any directorate related projects etc.
• Experience of executive support to senior level in Local Government
• Experience of G Suite – and be familiar using Google Docs, Google Sheets, Google Slides and GMail
• Hybrid working so required to come on site to Council offices 2/3 days per week (in central Kingston).

Job Category : Admin & Clerical
Location : Priory House, Central Bedfordshire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.92

Provide proficient, accurate customer focus support across a range of projects and programmes.
This will include gathering business requirements, planning and scheduling, project/programme governance, production of reports.

May include budget monitoring, procurement, stakeholder communication and engagement.

It is important that the candidate has good communication skills, is proficient with Microsoft products, is organised and can work alone as well as part of a team.

Job Category : Admin / Clerical
Location : Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.24

Training Co-ordinator (BR6)
3-month assignment
The role is hybrid working, with 2 days in the office.
Please refer to the attached JD/PS for more information and please ensure your candidate meets the essential criteria detailed on this document.

Job Category : Admin & Clerical
Location : Brecon Depot, Powys County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £16.62
Main Purpose of Post:

Responsible for the day-to-day delivery of a comprehensive housing options service as part of an Area Housing Communities Team.

Undertake comprehensive housing assessment interviews with people requesting help finding a home, providing realistic and tangible advice and, where needed direct support, on all practicable options, liaising as necessary with housing providers from the public, voluntary and private sectors.

Provide households who are threatened with homelessness, or who are homelessness, with practical advice and assistance to help them to secure a realistic housing solution. This includes:
Adopting a ‘case manager’ role for each household.
Encouraging the maximum practical self-help by clients to secure housing that is suitable for their needs by agreeing and driving forward for each household a Personal Housing Plan.
Making decisions on the assistance to which households are entitled by reference to current legislation and applicable government guidance.
Preventing the loss of current accommodation by working proactively with households and housing providers, including families, landlords and lenders.
Securing for clients temporary or permanent accommodation where and when this is needed to meet evidenced housing needs.

Be able to offer clients of Housing Services, looking for a home, a wide range of accessible and realistic housing options by maintaining a full and practical understanding of the local housing market, including proactively developing and using working relationships with a wide range of housing providers (including social and private landlords, letting agents and developers of low-cost home ownership schemes).

Registrations, Qualifications & Training
Educated to HND/HNC level, NVQ level 4 or equivalent.
Membership of or working towards membership of a relevant professional body for example the Chartered Institute of Housing.
Experience
Experience of delivering housing advice, homelessness, housing allocation or housing support services.
Experience of working directly with members of the public, both face to face and through other communication channels.
Experience of working with vulnerable households.
Experience of working with public, voluntary and private sector agencies, organisations and housing providers and managers.
Experience of using an integrated housing information and management system.

Knowledge
Knowledge and understanding of the range of housing services provided by the Council and other organisations, across the public, voluntary and private sectors.
Knowledge of the Council’s housing responsibilities to those who want help and assistance finding a home.
Knowledge and understanding of legislation, guidance and regulations relating to homelessness and housing allocations.
Knowledge of landlord and tenant law.

Job Category : Social Care – Unqualified
Location : County Hall, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.47
THIS ROLE WILL REQUIRE AN ENHANCE CHILDRENS AND ADULTS DBS –

We are looking for Business Support Officers within the Children’s Service Fostering Finance Team.
These posts would be office based between various locations. The candidates need to have excellent communication skills and accuracy in both verbal and written communication understanding is key as this is front line along with no fear of using a telephone or computer

ABOUT THE JOB
A Business Support Officer is required within the Fostering Finance team. Duties include staff supervision, work planning, provision of advice and guidance in relation to requests for the rapid response service including No Recourse to Public Funds (NRPF), travel and accommodation solutions, financial and other assistance requests, progressing the payment of invoices, updating financial packages provided to children with health and disability needs, operation of a petty cash account , reconciliations and support for budget holders and Managers.

WHAT WE ARE LOOKING FOR FROM YOU
You must be able to work flexibly and adaptably to changing priorities. You will have excellent verbal and written communication skills and be experienced in working to agreed standards and deadlines. You must be able to work on your own initiative and as part of a team. Experience in maintaining databases and experience in working with figures is advantageous. A positive and customer focused attitude is essential, as is an understanding of staff motivation and support. The work is all office based and 5 days per week 8.30-5 (4.30 Friday)

This would be County Hall located

Enhanced DBS essential

1. To maintain the Fostering and Adoption payment database.
2. To ensure that all payment authorisation documents are processed accurately and promptly and are correctly completed.
3. To request / chase payment authorisation documents from Social Workers.
4. To ensure that the payment schedule is processed and information transferred within agreed timescales.
5. To make and monitor payments to carers.
6. To provide regular reports and statistical information as required.
7. To calculate and liaise with Carers in respect of under/over payments.
8. To deal with insurance claims as required.
9. To process orders for Fostering equipment and maintain the fostering equipment supplies within the building.
10. To compile and maintain effective filing systems.
11. To identify where retainer payments are applicable and present this information to the Team Managers in a weekly meeting.
12. To provide cover and back up to other members of the Fostering and Adoption administration section.
13. To assist in the processing of Fostering Applications.
14. Carry out Criminal Record Bureau, Medical and other background checks for new applicants and existing carers.
    15 .Maintain records of checks carried out and when due for review and maintain a register of significant incidents involving foster children and carers.
15. Create and maintain computerised client records.

Job Category : Admin / Clerical
Location : Lewisham Library, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £21.92

Local Historian – Librarian

Working pattern 35 h/w on a 3-weeks rota including 1 Sat, 1 Sun, and 1 weekend off. Working pattern can be reviewed.

This is a key role responsible for the delivery of the Local History provision within the Local History and Archives Centre located on the top floor of Catford Library Catford Centre, 23-24 Winslade Way, London SE6 4JU.

You will be responsible for developing, driving, and evaluating local history material and projects that continuously improve services to residents. The post-holder will be working with the Archivist to develop current services to reflect current and future needs of our audiences.

Knowledge
Of the priorities for managing a local history and archives service
Of sources of information for local history
Of current developments within the libraries, museums and archives sector
Working knowledge of partners and potential partners in the heritage world
Excellent knowledge of managing projects with a range of partners
Good knowledge of delivering services to a wide range of customers and community groups S*
Good knowledge of the latest developments in heritage service delivery

Aptitude
To champion heritage services and infrastructure
For discovering, learning and sharing skills and knowledge
An inclusive team player with the ability to work collaboratively
For customer care and quality service delivery
For using primary and secondary source materials

Skills
Excellent research and discovery skills
Excellent display and exhibition techniques
Excellent communication skills, including delivering training
Excellent interpersonal skills
Good training skills

Experience
Excellent experience of working in a local history/archives environment
Excellent experience of promoting local history/archives services to a range of client groups
Excellent experience of working collaboratively with a range of internal and external partners
Excellent experience of delivering quality customer service within a Council environment
Good experience of leading and managing performance improvement
Good experience of interpreting community needs and responding appropriately
Experience of providing staff training and development
Experience of analysing information/statistics/performance and producing reports
Experience of undertaking project work with a range of partners
Experience of working with schools to promote the service
Experience of using ICT for information storage and retrieval

General Education
Literate and numerate
Good general education
Chartered or qualified Librarian, Archival qualification (or equivalent standard through relevant experience)

Personal Qualities
Enthusiastic about heritage and local history
Passionate about delivering quality services
Motivated to discover, learn and share new skills and expertise
Flexible approach to Service delivery
Adaptable and receptive to new ideas and willing and able to adapt to changing circumstances
Enthusiastic and customer focused
Creative

Job Category : Admin & Clerical

Location : Southwark Council             

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £14.93

CSO post – hybrid working with office working.  Front Door team connecting residents to wider community for advice and support.  Completing screenings to determine eligibility for Occupational Therapy interventions and Care Act assessments.  Monitoring inbox/emails and answering calls from Southwark residents to the wider Community Voluntary Sector.

Responsibilities 

1. To be the first point of contact with callers, to respond to queries from service users and carers and escalate to the manger any cases identified that require further assessment, safeguarding or senior oversight and decision making. 
2. To respond to all referrals received via the phone, fax, email and post. To process incoming referrals and to respond by signposting, providing advice/information, referring onto other services as appropriate and/ or to provide appropriate disability equipment and minor adaptions. 
3. To identify all critical and emergency situations, bring them to the immediate attention of a senior, and undertake any necessary urgent response activity as directed. 
4. To initiate repair and/ or replacement of equipment and minor adaptations for existing service users. 
5. To accurately record referral and assessment information from the service users and other informants and to take appropriate action as laid down in community care procedure using the electronic records and CareFirst system. 
6. To ensure high standards of work and standards of performance are maintained, maximising the use of information technology. To contribute towards achievement of the council’s Key Performance Indicators by processing and recording all work efficiently and accurately within guidelines and timescales. 
7. To attend regular supervision and training as authorised by a line manager. To be accountable and responsible to the manager and be directed by them as appropriate. 
8. To undertake Trusted Assessor training in order to be knowledgeable about the range of simple equipment and assistive technology available to service users, and competent to prescribe simple equipment solutions over the phone. 
9. To be aware of the key community organisations providing information, advice and support to older and disabled adults in the Borough in order to effectively signpost people. 
10. To maintain an up to date knowledge of the legal framework within which the Department operates, and policies and procedures for the Department. To communicate this to the service users, carers and their representatives, both orally and in writing as appropriate. 
11. Any other duties that may be reasonably requested as appropriate to the grade and structure of the post. 

Knowledge, including educational qualifications: 

At least 5 GCSE’s at Grade C or above.
Evidence of continuing education and / or self-development. Knowledge of data protection and confidentiality. 

Experience: 

Previous experience within a social care/ occupational therapy or other similar customer service setting. 

Experience in maintaining administrative systems and keeping accurate records. 

Demonstrate ability to adapt to new or updated systems or policies / changes. 

Aptitudes, Skills & Competencies:

Ability to work as part of a team and with individuals at different levels, and build a positive, effective relationships Technical skills, including using IT, writing case notes

Communication and analytics skills, such as the ability to use different questioning techniques to draw out relevant information, listening skills and an ability to explain complex issues simply

Ability to work as part of a team and with individuals at different levels, and build a positive, effective relationships Technical skills, including using IT, writing case notes

Self-management skill, such as time management (particularly when under pressure and with tight deadlines), multi-tasking , organising and prioritising work, personal development and self-control

Ability to interact in a sensitive and assertive manner demonstrating a full understanding of high quality customer care

Ability to use and understand the supervisory and performance management process.

Commitment to diversity and equality

High personal standards towards completing work and personal conduct, including a commitment to further development (through ongoing training, situational learning and working with manager)

Job Category : Administration

Location : West Sussex County Council          

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

£11.59 per hour.

Required experience and skills

(These will be used as the shortlisting criteria)

Key Skills:

1. Good communication skills for answering telephone, email and face-to-face

queries effectively, communicating with staff and customers.

2. Clear and effective written communication skills to produce accurate meeting

minutes, write non-standard correspondence and reports, present data and

financial information, and to write and respond to emails appropriately.

3. Good numeracy skills in order to work with figures and data to make sound

and accurate financial calculations and data collection, working methodically.

4. Good analytical and problem-solving skills to analyse specialist information

and draw practical conclusions and appropriate actions with an understanding

of relevant policies and procedures.

5. Ability to identify the most efficient and effective ways of working, embrace

change and adapt to changing situations and new ways of working positively

and effectively, including the ability to learn new systems and processes.

6. Excellent IT skills enabling effective daily use of office applications such as

Microsoft Outlook, Teams, Word and Excel.

Qualifications and/or experience:

• 4 GCSEs with A-C / 4-9 passes including Maths and English, or equivalent

qualification or experience demonstrating that level of numeracy and literacy.

• Relevant technical knowledge of procedures and practices associated with

delivering an administrative service.

• Sound and accurate overall IT knowledge and experience in using Microsoft

Office including Word, Excel and Teams.

• Experience of working in an office environment.

• Some knowledge and technical skills in the use of major computerised

systems (for example, SAP or Mosaic) – Desirable

Key responsibilities

Communicates with and develops good working relationships with relevant

managers and colleagues in order to deliver an effective service.

Delivers timely and efficient specialist administrative support to a team or across

teams with an awareness of team requirements and priorities.                       

Job Description & Person Specification

Prioritises own day to day work, working with colleagues to deliver objectives

and a customer focussed service.

Produces accurate, factually and grammatically correct meeting notes and

reports.

Updates and maintains relevant computerised and manual records relating to the

service appropriately and accurately.

Follows procedures and processes in order to respond independently to day-to-

day telephone, email and written queries including using initiative to resolve

unexpected problems where necessary.

Refers complex or technical queries, and those unrelated to the service

appropriately, working under guidance on unusual or difficult problems.

Appropriate and careful daily handling of confidential and sometimes sensitive or

personal financial or other related information relating to the service.

Responsibility for processing and / or raising Purchase Orders and invoicing.

Job Category : Admin & Clerical

Location : Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £14.93

The post is experimental in that data cleaning tasks will be carried out to see if the function of an IT application improves. If the functionality of the application does not improve the post will terminate.

The post is limited to a maximum of 12 weeks, but maybe much shorter depending upon the impact of the work.

The work involved is repetitive, requires accuracy and an understanding of aim of the project. The post is well suited to someone returning to work, because of the uncertain length of the contract. The successful candidate will demonstrate an ability to understand complex instructions and work methodically.

JOB CONTEXT / REPORTING to :

1. The post is located in the Planning Division which is part of the Environment Neighbourhoods and Growth Department of Southwark Council.
2. Southwark is a central London borough which is changing rapidly being at the centre of a dynamic world city. The council is committed to ensuring all share the benefits of development and is promoting major changes in many parts of the borough to tackle problems of multiple deprivation, increase opportunity and promote sustainable development.
3. The Planning Division works with all parts of the council to deliver more and better housing, schools, parks and many other facilities to meet the borough’s needs, promote economic development and life chances and improve the quality of life generally and promote equality and  excellence.
4. The planning service provides the statutory and strategic context for this development through the preparation of planning policy and guidance, development management and building control services, and planning enforcement CIL and s106 service.
5. This post involves improving the records held in respect of CIL and s106 cases.

Job Category : Admin & Clerical

Location : Southwark Council             

Hours Per Week : 36.20

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £26.04

Significant experience working to lead the SEND team in a local authority. Strong experience budget management and solution focused practice.

Responsibilities

1. To effectively manage two direct reports (2 SEHCP Coordinators, the SEND Tribunal Caseworker and the 0-5 EHCP Coordinator) and the overall casework team ensuring that staff are motivated and supported in all casework processes for the old and new  legislation, that this runs smoothly, statutory timescales are met and service delivery to all clients is of the highest standard and meets both quality outcomes and statutory targets and to promote excellence in practice using evidenced based methods. 
2. To ensure the use of key working principles in helping parents, carers, young people and professionals navigate the EHCP assessment and plan process, are embedded within the team and to ensure the wishes of children and families are incorporated.
3. Management responsibility for ensuring that the casework of the team is carried out in line with departmental expectations and national statutory timescales/duties (including updating CAPITA 1, IDOX and sending all appropriate standard letters) and maintain accurate and comprehensive pupil records on paper/electronic systems. To provide data reports to Head of SEND as required.
4. Preparation of SEND appeals including advocacy at SEND Tribunals.
5. Resolving disputes regarding SEN provision with parents and schools without the need for a full SEND appeal, thereby reducing unnecessary costs.
6. Supporting the casework team to be able to identify contentious issues and seek advice early so that issues can be resolved without the need for legal redress.
7. To develop and maintain systems and working practices for the management of all complaints, members and MP enquiries.
8. To ensure that all responses are drafted within the required timescale.
9. To assist case officers in compiling responses.
10. To support senior staff within the team with complex casework at any stage of the SEN statement/EHCP process. For example in meeting parents, attending complex transfer meetings, review meetings and Team Around the Child Meetings. This may include helping staff populate sections of the EHCP and coproduction of EHCPs for new cases/transfers and to lead on the development and management of plans. To also deputise for the Assistant Director SEND as and when required at meetings, to cover leave and so on.
11. To manage the overall placement of pupils with SEND in Southwark for children and young people aged 0-14 with EHCPs and to assist SEHCP Coordinators in the placement of pupils when difficulties arise.
12. To manage the phase transfer of pupils with EHCPs who are Southwark residents.

Knowledge, including educational qualifications:

Good general standard of Education (GCSE or equivalent passes in English and Maths and 5 GCSEs or equivalent overall grades A*-C). 

Education to NVQ level 4/5/A level 

Knowledge of the relevant legislation (Children and Families Act 2014, 0-25 SEND Code of Practice)

Knowledge of applying the principles of equal opportunities in the implementation of practice, in order to address equality and diversity issues.

Knowledge and understanding of current issues in education for children and adults with complex needs, including safeguarding.

Experience:

Experience of establishing effective working relationships with parents/carers and other professionals, including representatives from partner agencies.

Experience of commissioning services to meet service users need and achieve best value. 

To have a minimum 5 years experience working in a multi-agency setting at a senior level. 

At least 2 years experience of staff and resources management.

Aptitudes, Skills & Competencies:

Excellent written and oral communication skills. Ability to communicate with a wide variety of individuals using all available IT.

Excellent organisational/administration skills, including the capacity to manage competing demands and meet deadlines within timescales

Ability to work without constant supervision, to work independently and as part of a team and under pressure.

Decision making and problem solving skills –finding innovative ways to solve problems/demonstrating flexibility

Full commitment to service delivery/development in SEND being open to feedback from service users to shape the team in providing excellent practice.

Job Category : Admin / Clerical

Location : London Borough of Hillingdon

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 16:15

Salary: £11.50

The role of the Family engagement officer is to: 

To engage families at the point of entry to the service by providing an environment where families feel welcome and supported, and to forge strong working relationships with the families.  

To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean and pleasant environment and ensuring that safety checks and procedures are implemented and advised to visitors to the centre. 

To establish and maintain good relationships with all site users, parents/carers and visitors and to enhance community development. 

To manage enquiries to the children’s centre by telephone, email and face to face contact from parents, professionals, voluntary organisations, statutory agencies and the general public.

Job Category : Sec / Admin

Location : Halton Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £10.42

1. Responsible for data entry onto service specific IT systems

• Provision of  administrative support to customers of the shared service when preparing for audits and inspections
• Creation  and assistance in the maintenance of  manual and computerised filing systems to enable up to date and accurate information to be retained and retrieved
• Assistance  in the administration of financial transactions including placing orders, goods receipting and dealing with enquiries
• Responsible for the efficient organisation of internal, external and multi-agency meetings including arranging meetings, preparing and sending out agendas, booking rooms, attending and taking minutes of meetings, distributing minutes and following up on actions as appropriate
• Respond to with service specific enquiries, assess the urgency of enquiries and handle appropriately
• Provision of a word processing service including typing letters, short reports, presentations, client notes etc
• Responsible for updating and monitoring Council’s Record of employee lone working

Provision of  general administrative support as and when required including filing and photocopying

Education and Qualifications:

Educated to GCSE standard or equivalent and ideally should have 5 passes at grade C or above including English and Maths

Experience:     

Experience of managing administrative and information systems

Thorough knowledge, use and experience of IT packages including Microsoft Office

Experience of meeting administration including taking minutes and organising meetings using Microsoft Outlook          

Experience of using bespoke software systems within Local Government

Experience of setting up and modifying administrative and information systems

Experience of using Agresso

Job Category : Administration

Location : Crawley Library West Sussex County Council

Hours Per Week :  37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £11.59

Pay – Grade 5

 Location – Crawley Library 

Working arrangements – Monday – Friday 37 hours per week Office based 

Job description : Reporting to a Team Leader, you will provide a customer focused and efficient administrative service, prioritising your daily tasks in accordance with team requirements and service objectives. You will be responsible for delivering a range of administrative tasks to a high standard of quality within agreed timescales. These are likely to include such tasks as note taking at complex (often sensitive and / or confidential) meetings, arranging large scale events and meetings, co-ordinating statutory panels, collating and presenting information in a clear format, preparing reports and agendas, producing accurate meeting minutes and spreadsheets, and updating council IT systems in order to support service delivery. You may be asked to work at a designated office, provide support remotely or work flexibly across WSCC office hubs, dependent on service needs. You’ll need to be able to demonstrate personal resilience, integrity and professionalism when participating in sensitive, potentially disturbing or highly confidential meetings or processes.

 

 

 

 

Key Skills:

1. Good communication skills for answering telephone, email and face-to-face queries effectively, communicating with staff and customers.
2. Clear and effective written communication skills to produce accurate meeting minutes, write non-standard correspondence and reports, present data and financial information, and to write and respond to emails appropriately.
3. Good numeracy skills in order to work with figures and data to make sound and accuratefinancial calculations and data collection, working methodically.
4. Good analytical and problem-solving skills to analyse specialist information and draw practicalconclusions and appropriate actions with an understanding of relevant policies and procedures.
5. Ability to identify the most efficient and effective ways of working, embrace change and adapt tochanging situations and new ways of working positively and effectively, including the ability to learn new systems and processes.
6. Excellent IT skills enabling effective daily use of office applications such as Microsoft Outlook, Teams, Word and Excel

Qualifications and/or experience:

• 4 GCSEs with A-C / 4-9 passes including Maths and English, or equivalent qualification orexperience demonstrating that level of numeracy and literacy.
  • Relevant technical knowledge of procedures and practices associated with delivering an administrative service.
  • Sound and accurate overall IT knowledge and experience in using Microsoft Office including Word, Excel and Teams.
  • Experience of working in an office environment.
  • Some knowledge and technical skills in the use of major computerised systems (for example, SAP or Mosaic) – Desirable

Job Category : Driving

Location : Wearside Service Centre, Lewisham Council

Hours Per Week : 20.00

Start Date : Immediate Start

Start Time : 07:30

End Time : 17:30

Salary: £15.41

DBS required

20-25 hours per week / split shift required 5 days a week- not adhoc

7.30 start am/14:30 start pm flexible start and finish times

physically able and training would be provide

To undertake all duties allied to the safety and wellbeing of the customers in our care, using the ancillary equipment to meet the customer specification for Passenger Services, within cost and legal compliance.   

To accept responsibility for the processes of service delivery including health and safety and service led requirements

Job Category : Admin & Clerical

Location : Newry, Mourne and Down District Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £12.02

Duties and Responsibilities

1. Provide comprehensive administrative and secretarial support to a number of Council Officers on a

daily basis including acting as point of contact for a service or department.

2. Provide seamless confidential business support and administrative cover working cross

departmentally as required within the Business Support Service.

 Provide business support to agreed service standards and standard operating procedures to ensure

the highest standards of work, including effective and efficient turnaround times and work

prioritisation.

4. Process and record applications, system transactions and queries in accordance with approved

operating procedures.

5. Provide an excellent standard of customer service, including reception services and liaison with other

departments of the council, external agencies and members of the public. This will include taking

ownership of customer queries and complaints and following through to completion.

6. Provide advice and information to colleagues and customers on business support processes.

7. Process and maintain a range of data and document management systems, this will include filing,

archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with

statutory or service level agreement requirements.

8. Prepare papers and reports actioning recommendations and maintaining follow up and manage

correspondence in accordance with departmental procedures.

9. Process financial transactions, to include recording and receipt of all monies (including credit card

payments), bank lodgements, updating financial records, generating and processing invoices for

authorisation, purchasing goods and/or services, maintaining stock control records, assisting with

financial claims and budget monitoring in accordance with financial regulations and governance.

10. Operate and monitor the Council’s manual and computerised booking/requisition systems in

accordance with approved procedures.

11. Acknowledge correspondence received and draft, issue and respond in accordance with

departmental procedures and agreed timescales.

12. Organise meetings, prepare agendas, service meetings, take minutes, distribute all relevant

documents, action recommendations and maintain follow up as required.              

General

19. Carry out duties in compliance with the Health and Safety at Work Order 1978 (as amended); Acts

of Parliament; Statutory Instruments and Regulations and other legal requirements; and all Council

Policies and Procedures including Dignity at Work, Health and Safety, Attendance and all relevant

Codes of Conduct.

20. Undertake the duties in such a way as to enhance and promote the positive reputation of Newry,

Mourne and Down District Council.

21. Lead by example by behaving at all times in accordance with the Council’s values and promote same

within the organisation and externally.

22. Undertake all aspects of work respecting confidentiality and ensure that personal and/or sensitive

information under the control or access of the postholder is used, stored and maintained in

accordance with relevant data protection legislation.

23. Contribute to Corporate, Departmental and Regional working groups as required.

24. When required, assist in the execution of the Council’s Emergency and Business Continuity Plans.

25. Promote diversity across the organisation and in the Department by adhering to the Council’s Equal

Opportunity policies and procedures and avoiding all forms of discrimination both as an employer and a service provider.

Job Category : Admin & Clerical

Location : 160 Tooley Street, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate start

Start Time : 09:00

End Time : 17:00

Salary: £17.90

The role will be support the delivery of the family hubs and start for life transformation programme

PRINCIPAL ACCOUNTABILITIES 

1. To maintain confidentiality on all information relating to service users and staff(past and present), ensuring compliance with the Data Protection Act. 
2. To produce statistical information that supports performance management and operational managerial decision making based upon data that is reliable and of good quality. 
3. Develop specific knowledge and skills that support the remit of the Senior Performance Analysts – Safeguarding and Care 
4. Support training and guidance to managers and practitioners around data and performance management and how these products are utilised to support effective social work practice. 
5. To support in the research, collation, capture, storage and publication of evidence and datasets to support strategic planning and decision-making within Children and Families. 
6. To support the updating of analytical products for Children and Families to support strategic planning and commissioning. 
7. The post-holder will be required to liaise with colleagues across the to ensure that data and intelligence are shared widely and efficiently. 
8. To prepare cyclical and ad-hoc Children and Families performance reports and present these to managers and other stakeholders as required. 
9. BeachampionforstatutorydataandreportingframeworksforChildrenandFamilies and support all necessary data collection, validation, and reporting to support compliance with these. 
10. Liaise with front line workers and managers to provide appropriate support, guidance, and advice within Children and Families to improve data and performance monitoring, completion of statutory returns and facilitate the provision of operational management information to Children and Families to agreed timetables and specifications. 
11. To carry out the duties and responsibilities of the job in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation and to actively promote equalities through the application of the Council’s employment practices and procedures in accordance with relevant legislation. 

Knowledge, including educational qualifications: 

Good understanding of the national and local context for children’s services, including Early Help, Safeguarding and Looked After Children including Care Leavers. 

Good understanding of legislation, policy and the regulatory frameworks governing Children’s Services.
Good analytical and numerical skills and a demonstrable ability to work with datasets. 

Experience: 

Relevant professional qualification or experience of children’s services.

Experience of performance management, data cleanliness, quality assurance processes and operations in a high performing team. 

Ability to support in the production of information for external regulators including for inspection. 

Experience of data protection and safeguarding frameworks. 

Ability to produce performance information, quality intelligence and analysis products which support service improvement. 

Experience of using a range of software and systems relevant to children’s services in support of data extraction, manipulation, presentation and submission, for example: 

• Microsoft Office applications (e.g. Word, Excel, Access); 
• Business Objects Infoview & Web Intelligence, 
• Mosaic, 
• Synergy, 
• BI tools (preferably PowerBI) 

Job Category : Sec / Admin

Location : The Wilson Centre, Hull City Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:00

Salary: £11.18

The post holder will provide effective, efficient and customer focussed support services to the Temporary Accommodation Team as required to support the delivery of a high-quality front-line service.

This will include providing administrative and practical support as required to enable the team to deliver the service such as ordering goods and services, arranging for the payment of invoices and liaising with managers where dispensations are required, supporting the team with setting up temporary accommodation, arranging the clearing & cleaning of vacated temporary accommodation, dealing with enquiries coming into the team and supporting colleagues with visits as necessary.  It will include interaction with internal and external customers, stakeholders, partners and elected members and any other general administrative task as the wider Housing Access Service requires, which may include assisting the Head of Service (Access & Well Being) and other managers and team leaders in the service

PRINCIPAL ACCOUNTABILITIES:

1.         Provides a professional, empathetic and high-quality service in response to customers approaching the service for advice and assistance which may be in person, over the phone, in writing or via IT systems. 

2.         Provides a responsive and flexible service to colleagues and customers in respect of the provision of emergency TA, often with little or no notice.  This may include, but is not limited to, arranging furniture packs, supporting with the set-up of utilities, arranging safety checks and décor as appropriate and within agreed protocols, liaising with the council’s or external contractors as and when appropriate.  This will involve travelling between many different locations.

3.         Prioritises their own caseload and also collaborates with their team to identify pressure points and agree and contribute to team priorities, to meet the demands of the service and ensure targets are met.   

4.         Administers their workload efficiently ensuring accurate and professional information is recorded on systems as appropriate.  Collates statistics where required to feed into performance management activity and ensures that the required information is fed back to government HCLIC (homelessness) returns.  

5.         Processes requests for goods and services following procurement procedures.  This includes monitoring stock levels, identifying needs and ordering as required, receiving deliveries, resolving discrepancies as appropriate and processing invoices for payment (including arranging dispensations with the relevant manager if required).

6.         Receives, responds to and routes general enquiries as appropriate in accordance with agreed protocols, projecting a responsive and professional image of the service which is understanding of and sensitive to the needs of our customers.

7.         Performs their duties from various locations as required including other council buildings, empty properties, customer’s homes or community settings.  

8.         Supports colleagues within the wider Housing Access Service as is appropriate according to service pressures and priorities.

9.         Mentors new starters to the service as deemed appropriate.

10.       To promote and safeguard the welfare of children, young people and/or vulnerable adults.

Qualifications:

NVQ Level 2 in Business Administration, Customer Service or similar or equivalent relevant experience

Relevant Experience:

Experience of working in a busy administration environment

Experience of delivering customer services ensuring excellent customer experiences

Experience of working to tight deadlines in a very busy environment

Experience of handling sensitive data

Skills (including thinking challenge/mental demands):

Ability to use Microsoft Office systems (Outlook, Word, Excel)

Ability to work flexibly and effectively within a team

Ability to use initiative to appropriately prioritise work according to service pressures

Able to work in a non-judgemental way with customers from a range of backgrounds

Ability to carry out tasks according to agreed protocols and perform to pre-determined standards

Ability to record accurate data both in IT systems and written form

Demonstrates a positive attitude to change; the service and working practices will constantly evolve and adapt to changing legislation, operating environment and demands.

Knowledge:

Knowledge of General Data Protection Regulations 2016

Knowledge of housing policies and procedures, particularly those relating to housing allocations and homelessness

Basic awareness of the issues that customers approaching the council for help with housing might be experiencing

Broad knowledge of the range of housing options available in the city