Job Board

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £12.27

The London Borough of Bromley is committed to supporting our health and social care residents to receive a direct payment. Direct payments will enable the residents to achieve greater choice and control regarding their care and support needs

The direct payment team works with care managers to set up direct payments including ensuring management and payments arrangements are in place and recorded and that it meets the residents’ expectation.

The Direct Payments Officer will work with team members to provide a comprehensive, efficient, and effective health and social care direct payment function that ensures that residents are supported throughout the direct payment set up process.

SUMMARY OF RESPONSIBILITIES AND DUTIES:

1. Set up service agreements on the Council’s electronic record management system to enable successful payment of goods and services related to direct payments.
2. Complete amendments to direct payments on the Council’s electronic record management system.
3. Terminate and suspend direct payments and record on the Council’s electronic record management system.
4. Provide advice and guidance where necessary to residents in relation to direct payment set up and its process.
5. Accompany where necessary care managers to residents home to complete reviews and discuss direct payments
6. Receive a number of direct payment set up cases to manage and complete within an agreed time period.
7. Take part in duty system – which includes responding to emails and calls from residents and colleagues as well as participate in mailshots and post tasks.
8. Champion and advocate direct payment take up with residents and colleagues.
9. Complete care and support planning for residents and calculate personal budgets and direct payments.
10. Discuss with care managers, providers and residents any problems associated with the direct payment, delivery of service.
11. Resolve problems or report to the team leader or manager.
12. Attend to any complaints from residents and or their relatives, discuss with providers and find resolutions.
13. Liaise with other local authorities if necessary, attend meeting and forums to identify best practices and develop such practices to benefit Bromley.
14. Complete provider liaison in relation to direct payment set up, payments and management.
15. To register residents on the Council’s electronic record management system for direct payment related activities.
16. Facilitate the completion of direct payment compliance paperwork including prepaid card with residents.
17. To answer direct payment residents’ calls regarding their direct payment.
18. Escalate residents’ calls and emails to care managers and ensure that the resident receives a response.
19. Provide advice regarding local domiciliary care agencies who will accept the direct payment rate.
20. Provide quality assurance of the completion of direct payment paperwork and ensure all forms are recorded on the Council’s electronic record management system.
21. Complete direct payment review to ensure that the direct payment is achieving the correct outcomes for the resident.
22. To process referrals for interim packages of care when necessary to ensure the resident’s safety and prevent admission to an acute setting.
23. Escalate any safeguarding concerns to the relevant to Team Lead and/ or appropriate Council department for action.
24. Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department / Section.
    KNOWLEDGE
    ⦁ A good understanding of social care issues and the implications to residents and providers.
    ⦁ An understanding of contracts and service agreements for goods and services
    ⦁ Knowledge of how social care is organised and funded; and knowledge of direct payment legislation
    ⦁ Knowledge of the personalisation and person-centred care planning
    ⦁ Knowledge of the NHS personal health budget agenda and CCG function
    EXPERIENCE
    ⦁ Understanding of the social care service, monitoring and managing direct payments or such service or be a resident responsible for providing such service.
    ⦁ Experience in dealing with residents over the phone.
    ⦁ Communicating effectively with vulnerable residents and their relatives and friends.
    ⦁ Communicating effectively with provider of services.
    ⦁ Experience of working within a direct payments and /or charging team within a social care environment.
    ⦁ Experience of working with a CCG to deliver a service
    ⦁ Experience of working with social care financial systems.
    ⦁ Experience of conducting interviews, brokering support, care and support planning with residents and of working with a range of people, including pensioners and people with disabilities.

SPECIAL REQUIREMENTS

1. Must be able to travel independently to various locations around the borough carrying equipment.
2. A satisfactory Disclosure and Barring Service Check is required.

Job Category : Social Care – Unqualified (Childrens)
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £18.76

LC – to have previous work experience with young people aged 18+ and ideally experience of working in a statutory setting. You wil be working with care leavers aged over 18 transferring from the Looked After Children Service, living in Staying Put arrangements, supported semi independent accommodation, university accommodation or supported lodgings. You will hold up to 25 care leavers aged up to 25. Working in a Unit made up of Consultant Social Worker (Manager), 3 social workers and administrator but as part of a larger group made up of 3 Leaving Care Units in total. To ensure Pathway Plans are reviewed every 6 months and to work in partnership with key agencies. Our Virtual School supports Care Leavers up until the age of 25 and we have links with Housing Advice and the Job Centre to ensure care leavers are managing their finances and in suitable accommodation
Education, Training & Qualifications
⦁ NVQ Level 3 or equivalent child and family training.
⦁ Relevant and substantial experience of direct work with children, young people and families.
⦁ A satisfactory Disclosure and Barring Service (DBS) check at enhanced level is required.
Knowledge, Skills & Abilities

1. A good understanding of the context of child development in relation to parenting capacity, adolescence, family and environmental factors.
2. A good capacity to assess and balance risk and protective factors in families and communities.
3. Ability to create a rapport and build professional relationships with young people and families.
4. Demonstrable ability to work effectively with young people using a range of intervention tools and approaches.
5. Ability to work creatively utilising good problem solving skills.
6. Capacity to reflect on changing circumstances, new evidence and be open to the views of others.
7. Capacity to prioritise tasks, manage own workload and be accountable for your work with young people.
8. Ability to summarise, analyse and evaluate complex information.
9. Ability to work as part of a team, establish and maintain effective communication and
   good working relationships.
10. Ability to work with other professionals demonstrating a clear understanding of the roles and responsibilities of other agencies to promote an integrated approach and multi-disciplinary working.
11. Reliability and integrity together with an enthusiastic and positive attitude towards staff, colleagues and peers and the capacity to apply diplomacy and demonstrate resilience in a complex and demanding environment.
12. A keen interest in research findings and contributing to the development of best practice with care leavers.
13. A good working knowledge and understanding of national and local policy, procedure and guidance in relation to care leavers as well as children in need and at risk.
14. Capacity to share information verbally and by writing concise reports about care leavers with other agencies in order to safeguard them and promote their welfare in line with the requirements of the Data Protection Act.
15. To be computer literate and in possession of the skills necessary to work with information management and recording systems.
16. To undertake any task on behalf of other unit members or buddy units as required, commensurate with the level and grade of the post.

Job Category : Construction Trades & Operatives
Location : Willcox House, Cardiff Council
Hours Per Week : 30.00
Start Date : Immediate Start
Start Time : 07:30
End Time : 15:30
Salary: £10.50

30 Hours post covering cleaning in two adjacent high rise blocks at Lydstep. 3 hours per block daily, monday to Friday.
Duties and Responsibilities and Job Specific Requirements

1. To provide a high quality Cleaning service, and taking full responsibility for specific tasks.
2. To follow all cleaning procedures.
3. To support the councils policies and procedures regarding Health and Safety and safe working practices.
4. To risk assess areas work and tasks to ensure a healthy and safe working environment for employees and public at large.
5. Identify repairs and report the condition of communal areas of the block/s.
6. Liaise daily with Building/Mobile Supervisor, reporting on operational problems arising, including ASB or other tenancy issues.
7. To provide clear written information to support work undertaken to aid the management team when providing answers to corporate complaints and for use during performance reviews.
8. To ensure customer satisfaction, by working to improve customer service, and provide the highest quality of work in line with service level agreements.
9. To communicate with customers and other service areas by telephone or in person as required.
10. To undergo training and coaching and achieve BICSc training standards.
11. To support the application of current and emerging technology.

Job Category : Social Care – Qualified
Location : Rotherham Metropolitan Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £28.09

Approved Mental Health Professional (AMHP)

This post is primarily to enhance the 27/7 Approved Mental Health Rota within RMBC.

• Practising Approved Mental Health Professional
• Demonstrable experience of working within Mental Health Services
• Applying social work practice and social work theory to complex cases
• Carrying out risk assessments in complex cases
• Experience of multi-agency working
• Undertaking safeguarding investigations
• Experience of working within Legal framework including Care Act, Mental Capacity Act etc

The post holder will also plan and provide an effective range of specialist social work interventions for working age who are experiencing their first episode of mental disorder or individual who are known to mental health services and their carers and families.

The post holder will carry out specialist assessments in collaboration with other professionals and where appropriate to undertake responsibilities under the Mental Health legislation and associated health and social care legislation, policy and codes of practice

The role will be to enable individuals with complex needs to identify their own support requirements and desired outcomes for themselves and their carers. To provide support to individuals and their carers and families, to ensure their needs and aspirations continue to be met. To promote a model of person-centred support for service users & carers to enable then to determine their own solutions. The post holder will also be responsible for a caseload of service users with complex mental health needs.

To post holder will provide practice supervision to less experienced qualified staff and to support peers. To provide practice placement supervision for trainee AMHPs

Job Category : Social Care – Unqualified (South-West)

 Location : Manor Court Plymouth, Plymouth PL3 6ND

Start Date : Immediate Start

Start Time :21:30

End Time :07:45

Salary: Day £12.00  Night:£13.00

please bring a change of clothing

Job Purpose and Context

• Manage all aspects of the shift to deliver a service which provides a high standard of care which meets the needs of individual customers.

• Deliver a quality of service which meets Care Quality Commission

(CQC) fundamental standards, improving the quality of customer’s lives and supporting happy living for the years ahead.

Knowledge and Understanding

• Understanding of CQC essential standards and their impact in care management and practice.
• Ability to assess, plan, implement and evaluate care. 
• People management.
• Health and safety legislation. 
• Safeguarding of vulnerable adults. ·      Mental Capacity Act
• Deprivation of liberty.

Data protection and confidentiality in a care setting.

Experience

• Knowledge of a care setting and the needs of older people.  ·         Previous people management experience is desirable.
• Experience of working in a customer focused environment. 
• Experience of delivering hands on care.

Qualifications

Care level 3 diploma or team leading qualification

Job Category :Social Care – Unqualified  (North)

Location : Savile Park Halifax, Halifax HX1 3AE

Start Date : Immediate Start

Salary: £10.55   

We are looking for Care assistants to cover part time and full time day & night shifts. Both positions are a 12 hour shift pattern either 8am – 8pm or 8pm to 8am. Full time will be 4 /days/nights per week. we still promote flexible working and a flexible work pattern can be discussed.

Please note all applicants must already hold the legal right to work in the UK and be fully vaccinated against COVID-19 (unless medically exempt) to be able to fulfil this role

Job Purpose and Context

⦁ To enable customers to lead as active and independent lives as possible by providing holistic and personal care.

⦁ To promote choice to customers in their daily living by providing care which meets Care Quality Commissions (CQC) fundamental

standards and supports happy living for the years ahead

Knowledge and Understanding

⦁ Ability to read, understand and complete / contribute to care plans.

⦁ Health and safety in the workplace.

⦁ Manual handling procedures.

⦁ Safeguarding vulnerable adults.

⦁ Food hygiene.

⦁ Mental Capacity Act

Understanding of confidentiality and data protection within a care setting.

Experience

No prior experience of working in a care environment is required

Key Activities

Provide person centered care and support (including laundry, housekeeping and kitchen duties) as identified in the care plan, whilst promoting choice and enabling customers to maintain independence and dignity.

Assist in keeping the location clean, safe and odour free for customers.

Maintain and complete accurate documentation of all care and support undertaken. Recognise, document and report any changes in the care plan, and participate in customer reviews as required

Location : Devonshire House Sudbury, Sudbury CO10 8AX

Start Date : Immediate Start

Salary: £10.11

Start Time: 08:00

End Time: 16:00

Job Purpose and Context

To be responsible for the location being clean, pleasant and safe for customers to live in.

To also provide an effective and efficient laundry service, delivering a high level of customer care

and encourage customer independence and choice to support happy living for the years ahead

Knowledge and Understanding

Cleaning procedures including use of equipment e.g. carpet cleaners.

Washing procedures including use of equipment eg washing machine, tumble dryer

Use of cleaning products in a safe manner.

Knowledge of how to make minor repairs to clothing e.g sewing on buttons

Health and safety in the workplace including COSHH (Control of Substances Hazardous to

Health).

Confidentiality and data protection.

Recognising the signs of abuse.

Safeguarding of vulnerable adults.

Experience

· Previous cleaning experience and knowledge is desirable.

Qualifications

· Customer service level 2.

Job Category : Human Resources
Location : Guildhall, Royal Borough of Kingston
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £18.54

The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture.

The Commercial Support Officer reports directly to the HR Commercial Partner and will be integral to the delivery of our HR & OD traded services. The shared service between Kingston and Sutton Councils provides HR & OD services to both Councils and trades services with 7 external customers and over 200 schools across 4 councils. This is a new role within a newly created team so the successful candidate will be able to hit the ground running and set up new systems and processes.

The Commercial Support Officer will work with the HR Commercial partner to provide end-to-end management of all the HR & OD traded services contracts, service level agreements and external providers. They will be the first point of contact for schools using the service and will have responsibility for Schools SLA management and updating and developing the Action HR website.

Key activities

Building effective relationships with all commercial Traded & Shared Service customers (internal and external).
Developing relationships with external service providers (third party contractors).
Working closely with HR Commercial Partner to ensure that traded services and external provider contractual management is well organised and maintained.
Maintain processes and systems with contractors and customers; and monitor contract review dates via reviews database.
Support the HR Commercial Partner to prepare for undertaking of contract and SLA reviews ensuring legal compliance and continue to develop standards for contracts.
Delivers a high standard of support to internal and external customers in line with service level agreements and other relevant performance standards.
Be the first point of contact for customer queries internal and external whether this be through the inbox or over telephone; working to resolve these in a timely and professional manner until there is a satisfactory resolution.
Arrange quarterly- annual meetings with customers to gather feedback to use to directly improve the service and assist with putting relevant measures in place.

Financial

Develop and maintain clear invoicing arrangements, ensuring income is costed to the correct cost centres, and paid against the correct product and VAT codes.
Carry out financial administration tasks such as raising purchase orders, processing invoices and journals for recharging internally in accordance with procedures.
Ensure all documentation is well maintained on a central electronic database.
Utilise, maintain and get the best out of relevant systems including data entry, reporting and automation.
Gather and present relevant financial and qualitative data as well as progress reports, updated costs and forecasts to relevant stakeholders.
Complete financial analysis producing year on year comparisons to inform future decisions.
Assist in creating project plans for priority service level agreements and customers with involvement in the end to end process, liaising with all relevant teams and stakeholders throughout.

SLA Management

Ensure the SLA inbox is manned and emails are responded to in a timely manner ensuring customers expectations are met and complex issues are escalated to the HR Commercial Partner in good time.
Ensuring service updates/changes throughout each SLA agreement are clearly communicated through the appropriate channels, so customers remain fully informed.
Upload all prices onto the SLA online portal for all customers ensuring accuracy and attention to detail.
Complete the chasing task to ensure all customers have confirmed their purchases within the designated buyback period, arranging calls with those who may not repurchase to establish the reasons and negotiate them continuing.
Run reports for relevant budget holders and stakeholders on progress throughout the SLA contract and be able to provide context around these.
Extract financial data from the SLA portal to assist in the invoicing process.
Attend workshops/ meetings held by our third party contractors to ensure knowledge of our systems is up to date to utilise these the best we can.
Ensure information on the SLA portal is easily accessible, working and engaging.

General

Prepare, edit, format, maintain and print documents using MS Office and Google applications.
Follow and maintain internal procedures, continually looking for opportunities to work more efficiently and flag where processes can be improved and where budget can be better utilised.
Input, update, extract and analyse data, information and records using relevant ICT systems.
General administrative duties and ad hoc project work not listed above.

Equality and Diversity

Embeds equity, equality, fairness and diversity into all aspects of team working and service delivery

The person

In order to successfully deliver the responsibilities of the role, you will need to demonstrate :

Essential

Demonstrable ICT skills with experience of using Google Suite, Excel, Financial Systems and databases
Carry out financial administration tasks such as raising purchase orders and process invoices in accordance with procedures and service level agreements.
Ensure transactions are accurately recorded and entered into systems in a timely manner and in line with procedures.
Ability to work flexibly and adapt quickly to changing circumstances.
Demonstrates successful partnership working with key stakeholders within and outside of the Council.
Demonstrates commitment to own personal and professional development to meet the changing demands of the role.
Demonstrate innovation and creativity.
Actively engage in positive cross organisational communications and team working.
An ability to communicate effectively with a variety of audiences both within and outside the councils, including service users, using the best methods of communication for the task.

Desirable

Knowledge and experience of working within a commercial or traded services environment.
Ability to self motivate, prioritise and manage own workload.
Demonstrate a strong commitment to service excellence, customer care and continuous improvement.
Identify and understand the needs of both internal and external customers by providing excellent customer service in all areas of Council business.
An ability to communicate effectively with a variety of audiences both within and outside the councils, including service users.

Our Values

Becoming an enabling council is a key principle that runs through our organisational development and is embedded in everything we do. Underpinning these priorities are the following values:
Supportive of trying new ideas, with the courage to change direction.
Transparent and connected in all that we think, say and do.
Appreciative of each other, recognising and celebrating success.
Respectful of difference and valuing diversity.

Job Category : Management
Location : London Borough of Havering
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £275.00 per day

This is an initial 6 month role, with the possibility for an extension.
The post is part time, 3 days a week, with some on site and remote working.
The applicant will be required to work some weekends as and when required.
The applicant will need to possess strong digital media, photography and video skills to promote Romford Market, highlighting the existing traders, marketing new traders and use digital creativity to drive footfall to the market.

Job Category :Social Care – Unqualified  (London & Surrey)

Location : St Josephs Sudbury, Sudbury CO10 1HR

Start Date : Immediate Start

Salary: £13.00                  

We are looking for Care assistants to cover part time and full time day & night shifts. Both positions are a 12 hour shift pattern either 8am – 8pm or 8pm to 8am. Full time will be 4 /days/nights per week. we still promote flexible working and a flexible work pattern can be discussed.

Please note all applicants must already hold the legal right to work in the UK and be fully vaccinated against COVID-19 (unless medically exempt) to be able to fulfil this role

Job Purpose and Context

⦁ To enable customers to lead as active and independent lives as possible by providing holistic and personal care.

⦁ To promote choice to customers in their daily living by providing care which meets Care Quality Commissions (CQC) fundamental

standards and supports happy living for the years ahead

Knowledge and Understanding

⦁ Ability to read, understand and complete / contribute to care plans.

⦁ Health and safety in the workplace.

⦁ Manual handling procedures.

⦁ Safeguarding vulnerable adults.

⦁ Food hygiene.

⦁ Mental Capacity Act

Understanding of confidentiality and data protection within a care setting.

Experience

No prior experience of working in a care environment is required

Key Activities

Provide person centered care and support (including laundry, housekeeping and kitchen duties) as identified in the care plan, whilst promoting choice and enabling customers to maintain independence and dignity.

Assist in keeping the location clean, safe and odour free for customers.

Maintain and complete accurate documentation of all care and support undertaken. Recognise, document and report any changes in the care plan, and participate in customer reviews as required

Job Category : Housing
Location : Civic Centre, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £18.30

“The Market Management Service was established to ensure that Enfield’s private rented sector (PRS) meets resident’s needs. The aim of the Market Management is operationalised by the provision of a range of PRS interventions and initiatives including emergency and temporary accommodation and PRS Housing Services, including procurement, allocation, and management services.

The Housing Standards Team ensure that all temporary accommodation (TA) in the PRS meet the required standard and compliance, is used efficiently and effectively and is maintained and repaired to the required standards. The Housing Standards Team work in partnership with the Housing Solutions Team and Homelessness Caseworkers to proactively address tenancy issues in nightly paid TA, such as under/over/non-occupation, rent arrears, ASB, hoarding, disrepair, etc and ensure that applicants comply with their agreement.

We want ambitious, proactive people who can find creative and innovative solutions to local problems by working in partnership with internal and external stakeholders. Improving outcomes for homelessness applicants and their households by delivering excellent customer service.

The role
We are aiming to recruit a Housing Standards Officer with the ability to drive who has access to their own vehicle to carry out planned and reactive, ad hoc inspections as required. You will work to conflicting deadlines and be able to manage time and resources efficiently.

You must have significant knowledge and experience of delivering PRS housing standards, such as the HHSRS, Gas/Electricity/EPC Compliance, Licensing, HMO Management & Regulation, and so on.

You will possess significant knowledge and experience of the management of temporary accommodation and PRS Housing schemes within a local authority housing and/or homelessness service and implementing Safeguarding, Social Care and Equality legislation and caselaw policy strategies.

You will have experience of using housing and homelessness IT systems and be able to ensure that all inspection and compliance data is accurately and timely recorded on IT and data systems. “
Must hold a Full UK Driving Licence and have access to your own vehicle.

Skills, Experience, Knowledge, Behaviours

1. Significant knowledge and experience of working to conflicting deadlines and able to manage time and resources
   efficiently
2. Significant knowledge and experience of delivering excellent customer service within a local authority housing and/or homelessness service
3. Significant knowledge and experience of working in partnership to improve outcomes for homelessness applicants and their households
4. Significant knowledge and experience of the management of temporary accommodation and PRS Housing schemes
5. Significant knowledge and experience of the implementation of the PRS housing standards, such as HHSRS Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations, and so on.
6. Significant knowledge and experience of the implementation of Safeguarding, Social Care and Equality legislation, policy and caselaw strategies
7. Significant knowledge and experience of housing and homelessness IT systems
8. Ability to drive and have access to own vehicle

Other Special Requirements*

1. May be required to work remotely and/or other Council locations.
   Ability to drive and have access to own vehicle

Job Category :Social Care – Unqualified  (London & Surrey)

Location : The Beeches Leatherhead, Surrey, KT22 8RZ

Start Date : Immediate Start

Salary: £11.30   

We are looking for Care assistants to cover part time and full time day & night shifts. Both positions are a 12 hour shift pattern either 8am – 8pm or 8pm to 8am. Full time will be 4 /days/nights per week. we still promote flexible working and a flexible work pattern can be discussed.

Please note all applicants must already hold the legal right to work in the UK and be fully vaccinated against COVID-19 (unless medically exempt) to be able to fulfil this role

Job Purpose and Context

⦁ To enable customers to lead as active and independent lives as possible by providing holistic and personal care.

⦁ To promote choice to customers in their daily living by providing care which meets Care Quality Commissions (CQC) fundamental

standards and supports happy living for the years ahead

Knowledge and Understanding

⦁ Ability to read, understand and complete / contribute to care plans.

⦁ Health and safety in the workplace.

⦁ Manual handling procedures.

⦁ Safeguarding vulnerable adults.

⦁ Food hygiene.

⦁ Mental Capacity Act

Understanding of confidentiality and data protection within a care setting.

Experience

No prior experience of working in a care environment is required

Key Activities

Provide person centered care and support (including laundry, housekeeping and kitchen duties) as identified in the care plan, whilst promoting choice and enabling customers to maintain independence and dignity.

Assist in keeping the location clean, safe and odour free for customers.

Maintain and complete accurate documentation of all care and support undertaken. Recognise, document and report any changes in the care plan, and participate in customer reviews as required

Job Category : Admin & Clerical
Location : Newry Leisure Centre, Newry, Mourne and Down District Council
Hours Per Week : 18.66
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.60

1X 18.66 average hours per week on a 6 week rotation based in Newry Leisure Centre
Main Purpose of Post/Job Summary

To provide a comprehensive and flexible administrative Business Support Service working across a range of Council functions/departments as required, this will include implementing and maintaining business support service standards and providing an excellent standard of customer service for internal and external customers.

To contribute as team member to the provision of a modern, professional, high quality and responsive business support and customer focused service to support the Corporate and Business Plans of Newry, Mourne and Down District Council.

Duties and Responsibilities

1. Provide comprehensive administrative and secretarial support to a number of Council Officers on a daily basis including acting as point of contact for a service or department.
2. Provide seamless confidential business support and administrative cover working cross departmentally as required within the Business Support Service.
3. Provide business support to agreed service standards and standard operating procedures to ensure the highest standards of work, including effective and efficient turnaround times and work prioritisation.
4. Process and record applications, system transactions and queries in accordance with approved operating procedures.
5. Provide an excellent standard of customer service, including reception services and liaison with other departments of the council, external agencies and members of the public. This will include taking ownership of customer queries and complaints and following through to completion.
6. Provide advice and information to colleagues and customers on business support processes.
7. Process and maintain a range of data and document management systems, this will include filing, archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with statutory or service level agreement requirements.
8. Prepare papers and reports actioning recommendations and maintaining follow up and manage correspondence in accordance with departmental procedures.
9. Process financial transactions, to include recording and receipt of all monies (including credit card payments), bank lodgements, updating financial records, generating and processing invoices for authorisation, purchasing goods and/or services, maintaining stock control records, assisting with financial claims and budget monitoring in accordance with financial regulations and governance.
10. Operate and monitor the Council’s manual and computerised booking/requisition systems in accordance with approved procedures.
11. Acknowledge correspondence received and draft, issue and respond in accordance with departmental procedures and agreed timescales.
12. Organise meetings, prepare agendas, service meetings, take minutes, distribute all relevant documents, action recommendations and maintain follow up as required.
13. Assist in the delivery of departmental projects and events, as required.
14. Assist in the maintenance of relevant Business Support Systems and Quality Management Systems including monitoring and review of systems and implementing improvements as directed.
15. Provide peer support with staff inductions, work placement students, training and development programmes in accordance with Council policy and procedures.
16. Contribute to all aspects of service delivery within the Business Support Service, delivering high quality and cost effective services.

Performance Improvement

17. Keep up-to-date with changes and amendments to relevant and allied procedures including areas of best practice relating to the post holder’s service area.
18. Participate in employee training and development activities to ensure that knowledge, skills and competence required to fulfil the role in full are up to date.

Job Category : Interims
Location : London Borough of Hillingdon
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary:£400.42 per day

Educational Psychologist to complete statutory work and traded work

Job Category :Social Care – Unqualified (North)
Location : Heyberry House Wirral, Birkenhead CH41 8AU
Start Date : Immediate Start
Salary: £10.62

We are looking for Care assistants to cover part time and full time day & night shifts. Both positions are a
12 hour shift pattern either 8am – 8pm or 8pm to 8am. Full time will be 4 /days/nights per week. we still
promote flexible working and a flexible work pattern can be discussed.

Please note all applicants must already hold the legal right to work in the UK and be fully vaccinated
against COVID-19 (unless medically exempt) to be able to fulfil this role

Job Purpose and Context
To enable customers to lead as active and independent lives as possible by providing holistic and
personal care.

To promote choice to customers in their daily living by providing care which meets Care Quality
Commissions (CQC) fundamental
standards and supports happy living for the years ahead

Knowledge and Understanding
Ability to read, understand and complete / contribute to care plans.
Health and safety in the workplace.
Manual handling procedures.
Safeguarding vulnerable adults.
Food hygiene.
Mental Capacity Act
Understanding of confidentiality and data protection within a care setting.

Experience
No prior experience of working in a care environment is required

Key Activities

Provide person centered care and support (including laundry, housekeeping and kitchen duties) as
identified in the care plan, whilst promoting choice and enabling customers to maintain independence
and dignity.
Assist in keeping the location clean, safe and odour free for customers.
Maintain and complete accurate documentation of all care and support undertaken. Recognise,
document and report any changes in the care plan, and participate in customer reviews as required

Job Category : Social Care – Qualified
Location : Ty Dewi Sant, Flintshire County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £15.12

We are looking for an experienced level III Hospital Social Worker to join our new ‘Discharge to Assess & Recover team’. You must be registered with ‘Social Care Wales’ and hold a clean driving licence. This post is full time 37hrs pw but we are willing to consider part time.
Please DO NOT submit newly qualified candidates as they will not be considered.
This team provides support to the citizens of Flintshire, in order to facilitate timely hospital discharges. The post-holder will work within a multi-disciplinary team to provide a holistic assessment in the discharge process.
Flintshire Hospital Social Work teams have access to various supporting services such as an in-house Reablement team, Community Resource team, Intermediate Care and therapeutic intervention for individuals.
This role is fast paced and you will hold the case until the person is discharged to the ‘Discharge to Assess/Intake’ team with short term intervention. Flintshire has a good track record for supporting their employee’s well-being and career development via regular supportive one to one supervision and the opportunity for peer support and training.
This is a positive opportunity for individuals that consider they meet the above requirements and are committed to empowering older people across Flintshire to have their voices heard and maintain their independence.
The ability to speak Welsh is desirable
As this post will come into contact with vulnerable adults and/or children you will be subject to an enhanced disclosure and barring service check.

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £10.57

Planning Support Officer

This is a short term opportunity whilst we seek to fill the position on a permanent basis (recruitment currently underway) within our Planning administration team. The successful candidate will be a good communicator, who is able to deal confidently and professionally with members of the public on the telephone, assist with managing incoming emails, and deal with customer enquiries. Knowledge of the planning system and experience of working in a busy planning department would be an advantage but we are keen to hear from anyone with experience in previous customer facing/communications roles.
SKILLS & ABILITIES

Ability to deal with distressed, irate members of the public in a sympathetic and tactful manner.

Communication skills to deal with customers face to face, over the phone and in written format.

Ability to work without the need for regular supervision.

Ability to work self-confidently and flexibly as a member of a team.

Ability to respond positively to peaks in work pressure.

Ability to use a computer keyboard and mouse

KNOWLEDGE

Clear understanding of equal opportunities issues in service delivery.

Clear understanding of the use of quality standards.

Ability to acquire a good understanding of the Council’s telephony and relevant IT packages

EXPERIENCE

Proven experience of dealing with the public in a mixed linguistic and cultural environment.

Experience in working in a call centre or dealing with a range of customer enquiries.

Experience of operating, updating, and retrieving data from an IT system.

Experience of reviewing procedures and assisting with implementing improvements

Experience of using basic IT software including Outlook

Job Category : Catering (South)

Location : The Manor House Harrogate, Harrogate HG1 2NE

Salary: £10.37   

Start Date : Immediate Start

Start Time : 09:00           

End Time : 19:00

Job Purpose and Context

To contribute to happy living by delivering a quality catering service in line with health, safety and hygiene requirements

Knowledge and Understanding

• Health and safety procedures including control of substances harmful to health (COSHH). 
• Basic food safety knowledge. 

Safe use of knives and kitchen equipment

Experience

• Previous catering experience. 
• Experience of working with older people. 

Qualifications

Level 2 food safety certificate.

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £12.27

Planning Technical Officer (validation)

We are looking for a Planning Technical Officer to assist us with the validation of planning applications and other related tasks. This is a short term opportunity pending permanent recruitment to fill the role which is currently in progress. The ideal candidate would have knowledge and experience of validating planning applications at a Local Authority and therefore will be familiar with reading plans and checking their accuracy, calculating planning application fees and will also be familiar with planning specific software including GIS and Uniform (or similar).
KNOWLEDGE
Knowledge of Council town planning services, legislation, and processes (or ability to acquire such knowledge).
Knowledge of computer systems such as Microsoft Word, Outlook, Excel
Knowledge of office procedures, administrative routines, and local authority practices
Knowledge of the use of quality standards
SKILLS AND ABILITIES
Ability to understand planning legislation, guidance and procedures to cover the technical aspects of the planning function.
Ability to plan and organize workload, respond to peaks in work and work to a high standard of accuracy.
Ability to learn computer packages quickly.
Ability to absorb and understand technical information, to enable dealing with queries and carrying out tasks without close supervision by professional staff.

Ability to work independently and flexibly as part of a wider team.
Ability to use initiative to contribute to improvement of the service provided by the team, including reviewing administration processes.

Ability to communicate politely and effectively on the telephone and in writing with staff and customers including an ability to deal with distressed, irate members of the public in a sympathetic and tactful manner.

EXPERIENCE
Experience of working both independently and flexibly as part of a wider team.
Experience using IT packages such as Microsoft Word, Excel and Outlook.
Experience of setting and maintaining high personal standards of performance and conduct in the workplace.

Experience of prioritising a busy workload and working to deadlines
Experience of dealing with administrative tasks and office procedures.
Experience of reviewing administrative tasks and making recommendations to improve processes.

Job Category :Social Care – Unqualified (London & Surrey)
Location : Limegrove East Horsley, Leatherhead KT24 6SU
Start Date : Immediate Start
Salary: £11.30

We are looking for Care assistants to cover part time and full time day & night shifts. Both positions are a
12 hour shift pattern either 8am – 8pm or 8pm to 8am. Full time will be 4 /days/nights per week. we still
promote flexible working and a flexible work pattern can be discussed.

Please note all applicants must already hold the legal right to work in the UK and be fully vaccinated
against COVID-19 (unless medically exempt) to be able to fulfil this role

Job Purpose and Context
To enable customers to lead as active and independent lives as possible by providing holistic and
personal care.

To promote choice to customers in their daily living by providing care which meets Care Quality
Commissions (CQC) fundamental
standards and supports happy living for the years ahead

Knowledge and Understanding
Ability to read, understand and complete / contribute to care plans.
Health and safety in the workplace.
Manual handling procedures.
Safeguarding vulnerable adults.
Food hygiene.
Mental Capacity Act
Understanding of confidentiality and data protection within a care setting.

Experience
No prior experience of working in a care environment is required

Key Activities

Provide person centered care and support (including laundry, housekeeping and kitchen duties) as
identified in the care plan, whilst promoting choice and enabling customers to maintain independence
and dignity.
Assist in keeping the location clean, safe and odour free for customers.
Maintain and complete accurate documentation of all care and support undertaken. Recognise,
document and report any changes in the care plan, and participate in customer reviews as required