Job Board

Job Category : Social Care – Qualified

Client Location : County Hall, North Yorkshire County Council

Hours Per Week : 30.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:30

Salary: £20.00

Under the guidance of the Restorative/wellbeing specialist, to support and advise schools, settings and parents/ carers in:

•          Determining the nature and underlying causes of SEMH difficulties 

•          Planning appropriate support and intervention

•          Supporting access to the curriculum and class activities

•          Developing whole school provision and approaches to meeting needs, including restorative approaches and behaviour policies

•          Managing challenging behaviour, including de escalation

Knowledge

•          Up to date knowledge of SEMH and the impact of this on CYP’s development in all areas, and how this may manifest in school and home

•          Up to date knowledge of issues in the field of SEMH

•          Knowledge of Early Years / Pre-School initiatives

•          Knowledge of Statutory Assessment procedures/Code of Practice

•          Knowledge of mainstream School curriculum

Experience

•          Can demonstrate experience of working with pupils with needs

•          Can demonstrate experience of working with families of SEMH children and young people 

•          Can demonstrate recent experience as a peripatetic Teaching Assistant or Support Practitioner

•          Experience of working within educational settings

Occupational Skills

•          Excellent verbal & written skills

•          Excellent interpersonal & communication skills

•          Excellent personal and time management skills

•          Skilled in delivering in service training

•          Excellent ICT skills

•          Ability to work collaboratively with others

•          Excellent recording and report writing skills

•          Excellent assessment skills and target setting

•          Ability to devise appropriate teaching materials to support a given intervention 

•          Literacy and numeracy skills to minimum level 2.

Job Category :Admin / Clerical
Location : Saxon Centre, Bromley Council
Start Date : Immediate Start
Start Time : 10:00
End Time : 18:00
Salary: £10.57
Administrative Officer within our Children’s Contact Centre Service

Part-time role, 18 hrs per week (working hours; Wed 2pm till 6pm, and Thurs-Fri 10am till 6pm)

The primary base would be in Orpington Children’s Contact Centre, Lych Gate Road, Orpington.

We require someone with excellent communication, interpersonal, and organisational skills for this demanding and busy role.

The successful candidate will have sound knowledge and experience of providing a wide range of administrative support to a large team.

Good IT skills are essential including accurate and timely data entry and experience of using the full Microsoft Package.

This is a customer facing service so the ability to work with people is essential.

1. Good communication skills, both oral and written.
2. Good interpersonal skills.
3. Able to demonstrate accuracy across a range of tasks.
4. Able to work with minimal supervision and under pressure.
5. Able to work as a team member providing support and help to colleagues.
6. Able to use IT, including the full Office package and databases.
7. Able to take accurate and appropriate minutes.
8. Able to undertake, organise and prioritise a varied and challenging clerical and administrative workload.
   Able to demonstrate a willingness to learn about the service and other services within the local authority

Experience

1. Dealing with a range of people in a range of ways including face to face, correspondence and telephone calls.
2. Working effectively as part of a team to manage both own and shared workloads.
3. Using the full Microsoft Office package applications for a range of purposes.
4. Effectively undertaking varied clerical and administrative duties to support a team.

Qualified to Level 2 including English and Maths, or significant relevant experience.

Job Category : Commercial

Location : London Borough of Newham

Hours Per Week : 36.00

Start Date : Immediate Start              

Start Time : 08:00

End Time : 16:00

Salary: £18.00

Working within the Adaptations Team.

Multi Skilled Operative with basic plumbing, tiling and vinyl flooring (including vinyl floor welding) experience.

Predominantly wet rooms

Cap and cove

Job Category : Interims

Location : Town Hall, London Borough of Havering

Hours Per Week : 36.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:30

Salary: £278.13 Per Day

•          To be responsible for, and integrate HR into the strategic direction, planning and operation of the assigned service areas

•          Drive forward effective, efficient and business focused strategic HR solutions, working in partnership with senior management teams

•          Provide high quality and consistent strategic HR advice that positively impacts customer effectiveness, efficiency and confidence

•          Advise on a range of strategic HR issues in support of strategic goals and improved organisational performance

•          Actively promote constructive relationships with trade unions to support strategic business plans

1.         Accountable for key projects as directed by the Director of HR&OD

2.         To deputise for the Director and/or the Deputy Director of HR&OD

3.         To be self-sufficient and be responsible for all areas allocated by the Director of HR&OD

4.         Ensure implementation of horizon scanning to support strategic decision making and bring in new business opportunities

5.         To provide high level strategic HR advice to senior managers, working in partnership to identify and develop business led HR solutions

6.         To be the link strategic adviser between directors/ Heads of Service and the Operations team

7.         To manage the most complex and sensitive HR casework matters, interpreting employment legislation and case law as necessary or providing innovative solutions where information is not available

8.         To lead on organisational change for service areas ensuring longer term issues are considered

9.         To ensure the relevant HR&OD teams are provided with key service issues to ensure seamless service delivery

10.       To lead on discussions with senior managers on a range of matters, e.g. resourcing and succession planning requirements, HR policy and process to understand the current issues and identify efficient solutions

11.       To commission Operational HR, Learning & Development or Commercial Projects and Policy to ensure effective solutions are in place to meet service and/or organisation needs

12.       Support and influence service management teams to ensure they are actively and appropriately managing their people issues, including conduct, capability and absence management

13.       To be the confidante for Directors and Heads of Service in accountable service areas

14.       To coach and mentor service managers to ensure effective solutions and decisions are being made

15.       To continuously build and maintain constructive relationships with Trade Unions, leading on corporate consultation or negotiation activities for areas of responsibility as appropriate

16.       To support the Operations team in finding solutions when managers are not actively managing cases

17.       Support Chief Officer recruitment including ensuring governance issues are resolved and lead on high level strategic resourcing campaigns

18.       Provide high level statistical data and analysis to ensure services plan their people resources effectively

19.       Prepare reports, briefings and presentations as required

20.       To lead on designing and delivering developmental and learning solutions to individual directorate issues in conjunction with L&OD team

21.       Implement online solutions to record and report case management information and systems as appropriate e.g. 1Oracle, Verto

22.       To lead as required on tender processes and corporate external HR contracts to ensure contractors are compliant with all contractual requirements

23.       To continually seek to improve the HR service for customers

24.       Contribute to the development and implementation of HR strategies, policies and procedures in line with employment legislation and best practice

25.       Attend and present at each partner Councils’ committees as required

26.       To represent the Director and/or Deputy Director of HR&OD at external meetings

27.       To provide evidence at disciplinary and tribunal hearings, if required

Job Category : Housing

Location : Sutton Housing Partnership

Hours Per Week : 36.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:00

Salary: £15.18

Housing support coordinator –  Full time – 6 months Secondment cover  – Hybrid working Pattern.

Sutton Housing Partnership (established in 2006) manages council housing in Sutton. We aim to bring investment and improvements to homes across the borough. We are responsible for the day-to-day management of housing services to around 6,000 council residents, of which around 500 are Independent Living residents across 22 schemes and 1,500 leaseholders.

This is the perfect time to join SHP as we are improving our services to ensure they are as effortless as possible to access both internally and for residents.  

We are seeking a full time Housing Support Coordinator on a 6 month secondment cover contract to join our Sutton Connect team which is part of SHPs Independent Living services. Sutton Connect provides a short term intervention housing support service to help people over 55 in Sutton to maintain their tenancy and independence i.e. improve health & well being, maximise their income, support with debt, participate in local activities, reduce loneliness and isolation.

We are looking for a skilled professional with good knowledge and understanding of current issues that may affect people to maintain their tenancy. With a track record of managing risk, strong communication, interpersonal and IT skills. 

This is an exciting opportunity for an innovative, flexible and inclusive individual to join this service. You will achieve outcomes that result in people maintaining their tenancy, feeling healthier, in reducing loneliness, and in promoting active and positive lifestyles across physical and mental health.  With a passion for excellence in customer service and to deliver a successful resident focussed objectives. 

A positive mind set and “can do” attitude is required that will help to bring about real change in the lives of some of our most vulnerable residents. 

Reporting to the Housing Support Manager, you will be passionate about excellent customer service and continuous improvement and an excellent communicator, that improves the physical and emotional health and wellbeing and quality of life therefore achieving healthier outcomes in partnership with SHP colleagues, statutory and voluntary agencies and stakeholders to ensure effective service delivery.

Good knowledge and experience of working in a support or similar service.

● Be literate and numerate to a level required to do the job in a professional and accurate manner

● Competent use of Word, Excel and email

● Able to write clear detailed reports & update records

● Able to maintain a calm & professional manner,

especially in stressful and difficult situations

● Efficient use of time and works well in a

well-structured way

● Able and willing to follow procedures

● Communicate calmly, clearly and appropriately, in

person and on the telephone, with a wide variety of vulnerable people, some of whom will have disabilities and the emergency services and other staff

● Able to work without direct supervision and ensure the task is completed correctly before leaving the site.

● Performs effectively by keeping professional and calm, especially in stressful and difficult situations.

● Shows commitment to the working environment, colleagues, customers and needs of the organisation.

● Knowledge and experience of problem solving and decision making.

● Responds positively to changing business needs and happily adapts behaviours accordingly.

● Takes responsibilities and is accountable for personal behaviours, decisions and effectiveness.

● Consistently works to a high standard and seeks to continually improve.

● Listens, anticipates and seeks to exceed the expectations and needs of our residents.

● Builds and maintains good relationships with customers and colleagues.

● Delivers accurate and clear information via the most appropriate method to ensure complete understanding.

Job Category : Social Care – Qualified

Location : St. Peters House, Bootle, L20 3ZA

Hours Per Week : 36.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:30

Salary: £23.73

Safeguarding Adults Team:  Experienced practitioners with considerable experience in the field of Safeguarding Adults is expected to undertake complex casework including assessment and management of risks. Recognised by peers as a source of reliable knowledge and expertise demonstrating critical knowledge of the range of theories and models for social work intervention. Expected to oversee the teaching and assessment of social work students carrying out practice learning placements as required. Experience of court work preferable.

Minimum 2 years post qualification experience in statutory Adult’s Social Care service

SW Degree or equivalent Current registration with HCPC

This post is registered as exempt from the Rehabilitation of Offenders Act 1974 and in accordance with the Police Act; the successful candidate must be able to obtain satisfactory Enhanced Disclosure and Barring Service (DBS) check in order to be appointed to the post.  In this respect a criminal record check will be undertaken prior to confirmation of appointment.

1. Hold and effectively manage a complex and varied caseload with appropriate supervision, guidance and support, reflecting the function of the team and the Vulnerable People Service in accordance with policy, procedures, guidance and legislation. 

• Undertake work within legislative frameworks including the preparation of written statements and representations to the judiciary at Court hearings.

• Be accountable for complex decision making in relation to caseloads ensuring professional judgement, service user involvement, needs led assessment, critical reflection and analysis to inform this.

• Identify and assess levels of risk and need (within statutory frameworks) in often complex situations. Undertake safeguarding investigations and deliver protective and/or supportive services for individuals at risk and maintain up to date assessments, care plans and reviews.

• Prepare statements of need/care and support plans, in consultation with other agencies as appropriate,  that reflect the wishes of the individual and lead to the commissioning of personalised packages of care. 
• Negotiate personalised care arrangements with individuals and significant others that offer choices within affordable resources based on an allocated budget.

• Undertake direct work with adults and their families in line with care plans. 

• Work co-operatively with both internal and external colleagues across multi – agency boundaries.  

• Undertake specific responsibilities as required by the service, for example the role of AMPH which may require out of hours duty. 

1. Communicate skilfully and confidently in complex or high risk situations. Model and help others develop communication skills

1. Attend and represent the department at a range of multi-disciplinary forums and undertaking the role of chair as required.

1. Model critical reflection and evidence based decision making and support others in developing these.

1. Demonstrate a critical knowledge of the range of theories and models for social work intervention with individuals, families, groups and communities and the methods derived from them. 

1. Contribute to current practice expectations, indentifying areas of poor practice issues and taking appropriate action.  

1. Model inclusive practice in relation to identity and diversity, challenging any issues of concern.

1. Take responsibility for obtaining regular professional supervision to ensure effective practice, reflection and career development. 

1. Prepare and participate in Performance and Development Reviews, identifying areas for improvement and carrying out agreed learning and development opportunities including using research to inform practice. 

1. Take responsibility for the professional learning and development of self and others including participating in team meetings and contributing to the development of the team.

1.  Be responsible for overseeing the management, teaching and assessment of social work students carrying out practice learning placements.

• Ensure that reports are up to date, of a high quality and submitted according to appropriate timescales. 

• Ensure that expenditure on cases is properly authorised and recorded.

• Be responsible for accurate, sensitive,  timely  and up to date data entry on all cases including:
  • data entry on IAS and any other electronic tools or database
  • data required for specific PIs/targets,

Due consideration being given to any legal and human rights of the individuals concerned.

• Ensure that client information data is lawfully gathered, accurate, up to date and only divulged in accordance with the Data Protection Act 1998 and the local government common law duty of confidentiality.  Failure to apply these duties can lead to the individual or the Service facing court proceedings.

• Undertake any other duties as directed from time-to-time to meet the exigencies of the service.

Job Category :Housing
Client :Sutton Housing Partnership
Client Location : Shanklin Office, Sutton Housing Partnership
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.34

We are looking for a candidate to fill a vacancy in our grounds maintenance team, the successful candidtate must have driving licence, experience in using motorized tools like strimmers, ride on mowers, blowers and have experience in cutting grass. A good knowledge of health and safety is required.                        

Job Category : Driving

Location : Shanklin Office, Sutton Housing Partnership

Hours Per Week : 36.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:00

Salary: £13.34

We are recruiting for a bulk truck driver/loader, C1 licence is essential to be able to drive a 7.5T vehicle and manual handling training is a bonus.

Job Category :Housing
Client Location :Shanklin Office, Sutton Housing Partnership
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.34
We are recruiting for a mobile estate officer position with window cleaning & jet-washing experience, full UK driving licence is essential for this role.

Job Category : Admin & Clerical

Client Location : County Hall, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:00

Salary: £10.98

*PLEASE NOTE THAT FOR THE RIGHT CANDIDATE SOMERSET CAN BE FLEXIBLE WITH THE RATE OF PAY ON OFFER*

1.         Process financial transactions/invoices in accordance with agreed practice and authorisation processes, eg Accounts Payable transactions, Accounts Receivable transactions, Cashiering processes, Master Data transactions, etc.

2.         Act as a local point of contact for administrative and/or finance related queries, providing advice & guidance to operational and other staff, suppliers and customers, eg AP/AR/Master Data/Cash handling processes, Financial Management Regulations, administrative policies.

3.         Administer financial schemes in accordance with agreed practice and authorisation processes, eg Purchasing Cards, Petty Cash, Construction Industry Scheme for tax, Controlled Stationery, etc.

7.         Oversee and maintain information on IT systems, eg SAP, Spreadsheets, etc.

Contacts & Relationships

•          Internal contacts include members of Finance, budget holders, other officers dealing with finance transactions (including schools), colleagues in ICT and HR. The purpose of this contact is to provide information and financial support.

•          External contacts can include suppliers, customers, internal and external auditors, colleagues in central government departments and finance staff in other authorities.

Job Category : Facilities & Environmental Services

Client : Broxtowe Borough Council, Facilities & Environmental Services

Hours Per Week :37.00

Start Date : Immediate Start              

Start Time : 08:00

End Time : 16:00

Salary: £23.08

Interim Waste Manager 

Scale 13  £44,544

Temporary – 1 Year  

This role sits in Environment, a team that sits very much at the heart of the Council, delivering vital front-line services in a thriving and supportive workplace. 

As the interim Waste Manager you will be responsible for leading on the delivery of the council’s waste and recycling strategy and policies. We’re looking for an enthusiastic and passionate person who is able to communicate and engage with a wide variety of stakeholders to lead and manage positive environmental change. This is a temporary position cover a term of 1 year. 

To lead on the strategic and operational functions of the Waste and Recycling Strand of the Environment Division in support of the Councils corporate objectives.  Provide and manage a range of efficient and effective front line services delivering the Waste, Recycling and Street Cleansing Services. 

The ideal candidate must have: 

•          Demonstrable experience in waste and recycling management. 

•          Experience of leading and managing a team

•          In-depth knowledge of waste and recycling legislation, policies and programmes

•          Ability to work autonomously with confidence and be-able to work well as part of a team

•          Excellent report writing and presentation skills

•          Experience in project management

•          Proficient IT skills in Microsoft Office

•          Ability to analyse and interpret large amounts of data. 

•          Hold a full driving licence and able to use own vehicle

What you need to know:

•          Working hours are 37 per week, (normal office hours being Monday to Friday, 8.30 a.m. to 5.00 p.m. (4.30 p.m. on Fridays), although start and finish times can be agreed with the line manager. 

•          You will be based at Kimberley depot 

Job Category : Social Care (Qualified)

Client Location : Lincolnshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:45

End Time : 17:15

Salary: £30.44

Practice Supervisors are qualified social workers whose primary function is to supervise the practice and decision-making of Approved Child and Family Social Workers, and to develop the skills of individuals and teams within child and family social work services. This requires experience of working with a high level of social complexity and risk of harm, and is likely to require substantial experience of working within the statutory system.

Registered with the HCPC and ensure that registration is maintained and renewed appropriately 

Recognised qualification in Social Work (Degree, PGDip or MA/MSc) 

Post qualifying Practice Educator Level 1 and/or 2 or other post qualifying specialist award, or commitment to learn within 6 months 

Driving Licence 

Evidence of the individual seeking out continual development opportunities, to include leadership, supervision, mentoring, coaching or similar

Job Category : Operational & Support Staff
Client Location : Service Headquarters, Carmarthen, Mid and West Wales Fire and Rescue Service
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £12.02

Appropriate administrative qualifications at NVQ Level 4/HNC/HND and/or appropriate experience

Current Driving Licence

Knowledge and understanding of the services provided within the Operational Equipment and Assurance Department

Experience in Microsoft Office packages and various other software packages

Knowledge of Operational Equipment and Assurance Department policies and procedures

Experience of day-to-day office administration

The ability to work under pressure to tight deadlines, often having to prioritise to meet unexpected or changing workload

Experience in dealing with members of the public

JOB RELATED / PERSONAL SKILLS

Working with financial information and software

Understanding of Data Protection principles and issues relating to a disclosure of personal information

Proven ability to work effectively on own initiative as well as part of a team

Enthusiastic and committed approach to providing a quality service

Job Category :Admin & Clerical
Client Location : Plymouth City Council
Hours Per Week :37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.18

Business Support Officer required to support increased workload following local elections. Supporting the elections team with administrative tasks including supporting a local by-election and post-election administration tasks following local elections. This is a 2-month fixed term post, based in Ballard House full time (Mon-Fri 9-5)

Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services (25%)
 Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary (20%)
 Accurately update information on relevant systems e.g. Academy, Civica, Carefirst (30%)
 Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g. financial transactions for chargeable services (20%)
 Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice – supporting a continuous improvement ethos (5%)

 NVQLevel2or3
 Customer care qualification/training
 Basic knowledge of relevant legislation, policies and procedures
 Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.
 Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
 Experience of providing an effective and efficient business support service to customers.
 Administrative experience with an understanding of office procedures.
 Experience of prioritising own workload to ensure deadlines are met.
 Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.

Job Category : General Industrial       

Client Location : Harrogate, North Yorkshire County Council

Hours Per Week : 25.00

Start Date : Immediate Start

Start Time : 12:00

End Time : 17:00

Salary: £10.50

Housekeeping duties 12pm-3pm consisting of stocking up/cleaning of staff toilets and kitchens.Emptying bins/Recycling materials.

Building cleaning 3pm-5pm consisting of Cleaning offices/Meeting rooms / Corridors/Stairs and toilets.

Job Category : Interims
Client Location : County Hall, Isle of Wight Council
Hours Per Week :22.00
Start Date :Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £33.71

Job Category :Social Care & Health Qualified (Kingston & Richmond)

Location : Moor Lane, Achieving for Children (Kingston & Richmond)

Hours Per Week :36.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:00

Salary: £28.23

We are seeking an experienced Social Worker to join our supportive and friendly team working with Children with Disabilities and their families. 

It is necessary that you have experience in working with children and young people who have disabilities in a Social Care role previously. 

As Social Worker in the Children with Disabilities team within Achieving for Children, you will be responsible for

•          Assessing the needs of Children and their Families in accordance with the Framework for the Assessment of Children in Need and their Families within statutory timescales.

•          Develop Child in Need, Child Protection and Children looked After plans, and participate in relevant Child in need meetings, Children Looked after Meetings and Core group meetings.

•          Use a range of interventions to engage children, young people and their families in working towards the objectives of their individual care plans.

The Children with Disabilities team are based in Moor Lane, Chessington. We cover all of Richmond and Kingston boroughs, and are able to work also from Twickenham, Richmond and Kingston offices as required. 

Being based in Moor Lane has certain advantages unique to the area including;

•          Free Parking

•          Good transport links; Chessington North Station is a 3 minute walk from the office and this line goes into Waterloo via Clapham and takes 30 minutes to get to Waterloo. Chessington is served by the M25 and A3. The A3 is a 3 minute drive from the office and the M25 is a 10 minute drive away. The 71 bus between Chessington World of Adventures to Kingston stops right outside the building also.

•          There are shower facilities on site for staff who cycle to work.

•          The offices have recently been refurbished with new desks and kitchen equipment – a generous sized staff room is also available for breaks.

Job Category : Admin / Clerical

Client Location : London Borough of Hillingdon

Hours Per Week : 36.00

Start Date :Immediate Start               

Start Time : 09:00

End Time : 17:00

Salary: £13.39

This is an excellent opportunity to join the Business and Technical Support Team. 

This role is primarily around providing minute taking support to our social care teams for example case conferences, Fostering and Adoption Panel meetings and other high-profile meetings.

In addition, the role can also involves updating databases, resolving queries, document management, supporting social work teams, internal and external communication and working with a range of IT systems.

CYPS/ASC role-specific activities:

● Coordinate all team activities including (but not limited to):

● Team meeting organisation and preparation, taking meeting minutes, updating core database systems, being the first point of contact for the team caseload, and managing bring-up/bring forward systems

● Support operational staff with the use of the case management system with the principal objective of up-skilling staff to self-manage and therefore ensure maximum use of the case management system functionality

● Where applicable, provide expert case management and document management systems (i.e. ICS Protocol and Civica) knowledge to resolve complex system issues (with support from ICT when required)

● Support Teams with awareness and use of management information to enhance service delivery, including producing management reports that identify outstanding actions requiring operational staff intervention

● Resolve complex issues and queries in accordance with corporate procedures and policies

● Deliver technical administrative support to the Team that assists operational managers and staff with delivering enhanced services to residents, including any service-specific requirements

● Take accurate minutes for team safeguarding/multi disciplinary meetings

Job Category : Admin / Clerical

Client Location : Broadwater Farm Community Centre, London Borough of Haringey

Hours Per Week : 36.00

Start Date: Immediate Start               

Start Time : 09:00

End Time : 17:00

Salary: £15.17

Purpose of the Role:

To work as part of a team in a busy environment assisting the operational teams to carry out administrative tasks and some scheduling. You will need to be consistent in delivering a quality planning and administration service to our residents, leaseholders, contractors, and other stakeholders.

As an Administrator your main role will be to support the delivery of front line services, communicating effectively with internal and external customers, and managing the back office administration processes.

Duties and responsibilities 

1. Provide excellent customer service and experiences to all customers and stakeholders to maximise customer satisfaction.

• Order supplies and materials for operatives and the wider team to ensure that where possible, tasks are completed right first time and service continuity is maintained. 

• Monitor and process forms and information provided by operatives or Supervisors/ Managers in the course of your duties.

• To maintain accurate records regarding leave, sickness absence, and training for staff, recording details in our IT systems. 

• Ensure that periodic compliance and maintenance checks to plant or vehicles are carried out, and escalate to Supervisor/ Manager in good time where targets are in jeopardy.
  
• Develop and maintain relationships with internal and external stakeholders to support our residents.

• Raise, cancel and update works orders to ensure the smooth running of the service and address any escalated issues in line with procedures.

• Lead and promote a positive health and safety culture in accordance with company policy and procedures. Ensuring that operatives are equipped with the appropriate information for their work at all times to maintain health and safety at work.

• Work closely with other areas of Property Services, Homes for Haringey and subcontractors to coordinate, respond to and resolve complex repairs and customer complaints. 

1. To always operate professionally both as an individual and as a team member for the benefit of the customer, contributing ideas, suggestions and feedback to managers, ensuring quality standards is maintained.

1. To use agreed procedures to receive, assess and action customer requests in an efficient and effective manner.

1. Answer and process all telephone calls accurately, politely and courteously within specified targets and standards, ensuring that messages are appropriately communicated, and accurate descriptions of the works required is obtained and entered into the appropriate IT systems. 

1. Carry out administration tasks using the performance dashboards and workflow systems to ensure that a responsive and effective repairs service is provided to high quality standards, all response times and KPIs are met, all service failures are managed in a timely and professional manner and all processes, procedures and service levels are adhered to.

1. Responsible for data entry using a range of IT applications including repairs and asset management software to ensure all customer transactions are recorded in an accurate and timely manner.

1. Updating of systems/records in real time to ensure that information/data is kept up to date and accurate.

1. Conduct telephone and other satisfaction surveys, providing appropriate reports to managers as requested.

1. Communicate internally and externally through letters, emails, and other forms of electronic communication. Attending meetings to take minutes and notes where required.

1. Responsible for the day-to-day management and responses to all associated mailboxes including the HRS dedicated touch points, dealing with feedback and queries from customers and other departments.

1. Be responsible for reporting and logging all IT and telephony issues to the IT department, assisting operatives in the use of their mobile devices and escalating on-going problems to the relevant manager.

• To maintain stationery and equipment stocks and distribution of new stocks, maintaining up to date records.

• Promote and represent Homes for Haringey at all levels throughout the organisation and to external bodies.

• To work at or from any specified location

• To deputise in the absence of Planners.

Undertake any other duties consistent with the objectives of the post and work within the overall scope of the repairs team’s requirements, based on service demand and staffing requirements

Job Category : Human Resources

Client Location : Newry, Mourne and Down District Council

Hours Per Week : 37.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:00

Salary: £16.25

Grade of Post is PO1. Reporting to Head of Communications and Marketing.  Based in Downpatrick. To assist with the provision of an effective and efficient Communications and Marketing service across the Council and the full suite of Communications and marketing functions. To contribute as an integral member of Communications and Marketing Section, as well as across departments and services, to develop and deliver effective and innovative external and internal Communications and Marketing strategies which supports the Council’s vision, values and strategic direction; and supports the Corporate, Directorate and Service business plans of Newry, Mourne and Down District Council.  To plan, manage and evaluate targeted Communications and marketing campaigns to increase awareness and promote a positive image of all Council priorities, policies, services and events in the local, regional, national, professional trade media.

Applicants must have a degree level qualification in a relevant discipline e.g. Communications, Marketing, Public Relations, journalism or Digital/Visual Communications.  AND at least 1 year’s practical experience working in a communications role within a corporate environment with responsibility for:  Brand Management, Managing the production of quality materials for print and online channels, Developing and implementing integrated communications and marketing campaigns, Managing media relations, Developing and managing at least one online platform, Working closely with external suppliers (e.g. graphic design agencies, advertising agencies etc..), Delivering projects on time and within budget.  OR

In lieu of qualification have at least 2 years’ practical experience as detailed above.

Must be:

Competent in the use of Microsoft Office applications including Word, Excel, Powerpoint, Publisher and e mail.

Competent in the use of digital platforms including website for corporate communications.

Be available to travel and attend evening and other meetings outside of office hours as required.

Hold a full valid driving licence and have access to transport to meet the requirements of the post OR  – have access to a mode of transport that will enable the postholder to fulfil the role in full.  (it should be noted that the post will involve travel across the district on a regular basis.