Job Board

Job Category : Housing

Location : Civic Centre, Enfield Council

Hours Per Week : 35.00

Start Date : immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £20.00

We are transforming our Market Management Service to reshape the private rented sector to ensure it meets residents housing needs. 

The Market Management Service oversee the procurement and management of temporary accommodation and private rented housing, including over 3000 temporary accommodation homes and approximately 600 private rented homes. 

The new Market Management Service contains four teams:

•          Market Shaping – to intervene into the private rented sector to improve supply and standards

•          Housing Access – to coordinate access to temporary accommodation and private rented housing

•          Housing Solutions – to provide a comprehensive leased temporary accommodation service combining housing options advice and housing management

•          Private Rented Housing – to provide a commercially-focused, social letting service that will deliver decent, sustainable private rented homes.  

The role

We are recruiting 1.5 Private Rented Housing Officers to join our new Private Rented Housing Service. 

We want ambitious, proactive people who can find creative and innovative solutions to local problems and a passion for customer service.

You will be equipped with mobile technology and will be responsible for all aspects of tenancy and property management, including repairs, inspections, investigating complaints and dealing with tenancy related issues.

You must have excellent written and verbal communication skills, strong IT skills and be able to work autonomously and inclusively in a team.

You have experience of working in Property Management, Housing Management or hold a property-relevant degree and have a valid UK driving license and have access to own vehicle to perform your duties. 

Job Category : Housing

Location : Sutton Gate, Sutton Housing Partnership

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £19.37

Lead the operational delivery and co-ordination of the Voids and Allocations across the in-house repairs team, People and Place and in partnership with Encompass 

Management of voids repairs delivery from subcontractors

Uphold SHPs Values, Behaviours and Leadership expectations at all times

Oversee and monitor that properties are allocated and let efficiently, to the organisations voids and lettings standard.

Liaise with the in house repairs service and subcontractors to ensure that timescales for completing routine and major voids works are strictly adhered to and actively challenge poor performance. 

Completion of KPI’s,  ensuring full reconciliation and validation is completed with effective holistic commentary developed.

Ensure CORE returns are uploaded in a timely manner and fully reconciled to lettings completed. • To identify and ensure implementation of measures and initiatives that would improve the void property turnaround times, including trend analysis and forecasting. 

Key Outcomes:

Improved resident satisfaction for new tenants 

Meet KPI target for voids 

To identify and ensure implementation of measures and initiatives that would improve the void property turnaround times, including trend analysis and forecasting. 

Deliver mobility within the housing stock to ensure mutual exchanges and under occupation moves are maximised

Supporting regeneration decant moves

Promote successful contract partnering and performance management of sub contractors

Implementation of pre-tenancy passport for all SHP new tenants

Identify synergies across existing SHP service, to align processes/skills for delivering value for money.  

To produce meaningful reports 

To undertake quality, financial and management monitoring

Essential Experience:

Extensive track record of managing the multiple functions of the voids, allocations and lettings process for a social housing provider. 

 Proven record of managing a high performing team in voids, allocations and lettings.

Comprehensive understanding of working within a choice based lettings environment.

Budget management experience with forecasting competency.

 Excellent communication skills with the ability to influence at all levels and having challenging conversations. 

Ability to prioritise, make decisions and provide clear leadership for staff.

 Strong influencing and negotiating skills with decision makers, both within and outside the organisation. 

Experience of motivating, coaching and developing staff within dispersed teams.  

 Good understanding of housing and landlord regulatory and compliance requirements 

Desirable:

Lead and managed a team that has delivered top quartile performance in voids and lettings processes. 

Ability to work confidently with IT software packages , eg Google, Microsoft Word, Excel etc and bespoke Housing Management systems such as Northgate and a choice based letting system.

Job Category : Housing

Location : Sutton Gate, Sutton Housing Partnership

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:15

Salary: £20.57

Provide excellent place-based housing management

services to tenants and leaseholders.

Enforce SHP’s arrears recovery policy and procedure

including proactive discussions with residents,

pre-court visits and court/eviction attendance.

Prepare cases for court action and represent the

Council/SHP in court.

Be responsible for residents on your patch at tenancy

termination and sign up to ensure properties are

returned in good, clear condition and let promptly.

Complete settling in visits, probationary tenancy visits,

and occupancy checks and enforce any breaches of

tenancy.

Provide advice and support for our vulnerable

customers and where necessary signpost them to other

services that are able to sustain their tenancy.

represent SHP at case conferences and multi-agency

meetings managing effective stakeholder relationships

and seeking joint solutions to housing issues.

Actively encourage and undertake resident

consultation and community development initiatives

that offer opportunities for residents to be involved

and influence the services they receive. Identify and

support residents who want to start new resident

associations.

Maintaining detailed, evidence based records

using attention to detail and excellent verbal

and written communication skills.

Remaining assertive whilst responding

sympathetically and with understanding to

residents with personal and sometimes

distressing issues.

Working on your own and as part of a team with

minimal supervision.

CIH or other relevant Qualification.

Job Category : Sec / Admin

Location : Town Hall, Corporation Street, WA10 1HP, St. Helens MBC

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £10.42

To work as part of a busy team, providing administrative support to enables the effective and compliant procurement of good, services, and works, while maintaining systems and data. Overseeing the administration of processes and procedures related to procurement activities, that support excellent customer outcomes

Responsibilities & Outcomes

1.         Overseeing and administering processes and procedures related to procurement activity across the Council.

2.         Administering systems required to support service delivery, including, amongst others; group email, CRM, requisitions, stores, e-procurement, vendor set-up, and webpages; helping address issues, making improvements, and assisting internal and external users as required.

3.         Provide excellent levels of customer service, overseeing general communications (correspondence and enquiries) with customers and providing advice and guidance where required.

4.         Prioritise own workload, to pre-determined deadlines and to comply with any relevant regulatory or legislative requirements.

5.         Complete any and all required forms, returns, documents, etc., including those required by external organisation and outside agencies.

6.         Responsible for the administration of financial matters, such as petty cash, orders and payments, etc..

7.         Support the delivery of meetings and events, including taking notes or confirming actions and outcomes, as well as representing the Council and Service at external events.

8.         Maintain and distribute records and information, including the use of relevant ICT systems and office equipment.

9.         Analyse and evaluate data and information, using this to produce reports as required, and present insights (what the data tells us) to others.

10.       Contribute to the overall performance of the team, and support others in delivering against agreed targets and outcomes, including assisting in the management of corporate contracts. 

11.       Support the continuous and discontinuous improvement of the procurement service, through developing guidance and tools, reviewing processed, and identifying opportunities for enhancement or innovative solutions to service challenges. 

12.       Undertake continuous personal and professional development.

13.       Liaise with colleagues across the council, to ensure appropriate professional advice is obtained as necessary, such as; legal, audit, health and safety, equalities, and human resources.

14.       Supporting the investigation and response to customer requests in line with corporate policies and procedures, including; freedom of information, data protection, and complaints.

Job Category : Social Care – Unqualified

Location : Halewood Centre, Halewood, L26 9UH, Knowsley Borough Council

Start Date : Immediate Start

Salary: £10.42

This is not a comprehensive list of all the tasks, which may be required of the post holder.  It is illustrative of the general nature and level of responsibility of the work to be undertaken.

1.         To assist the service user with their personal care, offer practical assistance and advice   within an enabling approach.  

2.         To provide intervention and support following Care Line call request 

3.         To promote and support the use of Assistive Technology to maximise impendence 

4.         Assist in identifying service user and carer’s needs and aspirations and contribute to the development of person centre support plans. 

5.         To maintain accurate and appropriate records and complete documentation in accordance with the service policy and procedures, professional standards and satisfy legal requirements including medicines management

6.         Actively participate in supervision and My Time  and demonstrate an active commitment to continuous personal development by attending relevant training and development opportunities including team meetings

7.         To be aware of the appropriate action to be taken in emergency situations including acting as an alerter in safeguarding issues

8.         To work with other professionals to promote independence and assist in the achievement of service user outcomes

9.         Comply with risk assessment and actions identified to manage those risks any newly identified risks to be recorded and reported to the Senior Rapid Response Officer 

10.       Adhere to KMBC health and safety policy and procedures

You are expected to embrace and display these qualities. Your line manager will discuss your behaviour with you, during your My Time and My Time Extra meetings.

•          Integrity. You are required to be open and honest, maintain high standards of personal behaviour and display strong moral principles.

•          Accountability. You must take personal responsibility for your actions and decisions and understand the consequences of your behaviour.

•          Communication. You must listen and talk to others, taking account of other people’s points of view. You should share information and strive to work together.

•          Respect. You must treat people with care and dignity, observing the rights of other people, and helping and supporting others where you can.

Job Category : Financial

Location : County Hall, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time :17:00

Salary: £10.98

1.         Maintain systems to enable practices and procedures to operate to specified standards (e.g. administer imprest and unofficial funds, verifying clients personal finance records, security of cash).

2.         Prepare orders for goods/services, receive and check delivery notes, invoices and accounts. Process invoices for payment after certification by an appropriate senior member of staff. 

3.         Check financial information and arrange amendments as necessary (eg monthly downloads and uploading of journals).  Deal with general queries from colleagues, suppliers and clients relating to the financial information systems (eg payment queries).

4.         Prepare invoices for services/goods provided, receive and check payments, update financial records and investigate debt recovery.

5.         Use IT systems to input and extract information and distribute information to appropriate staff (eg SAP, spreadsheets)

6.         Extract statistics for the completion of statutory returns, drawing relevant issues to the attention of Senior Officers 

7.         Act as a point of contact for staff, clients and suppliers to give routine advice and information relating to the work of the team. 

8.         Prepare and process routine correspondence, reports and other documents 

9.         Contribute to the office management of departmental buildings in the area, to propose and implement solutions to many and varied problems (eg ICT, accommodation, health & safety).

10.       Understand, uphold and promote the aims of the council’s equality, diversity and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.

•          Ability to collate and record data, facts and figures with care, accuracy and attention to detail.

•          Ability to form and maintain good working relationships with colleagues at all levels.

•          Ability to communicate with others in an appropriate, concise and accurate manner, orally and on paper.

•          Ability to meet deadlines and prioritise time.

•          Ability to solve issues and/or seek advice when necessary.

•          Ability to enthuse, lead and supervise.

Happy to accept 2 years referencing for this role

Client – KCC Management Information and Intelligence Team
Category: Social Care Qualified
Location: Kent County Council
Start date – ASAP
End date – 1 year from start
Pay – £500 per day (umbrella)
DBS – Basic required
Days per week – 5
Notice period – 2 weeks

Job Purpose

The Business Analyst will be responsible for identifying, tracking and monitoring the benefits of the projects that fall within the Special Education Needs and Disabilities (SEND) Transformation Programme. Currently within the Safety Valve programme this accounts for approximately 50 projects and following the issuing of the Improvement Notice from the Department for Education this will now include projects from KCC’s partners in Health and Education as part of the Accelerated Progress Plan. The programme is of critical importance, both in terms of the need to achieve the right outcomes for children and young people with SEND, the improvement requirements set by the Department for Education and to manage the financial pressures KCC is currently facing.

The programme has been operational since September 2022, and there are numerous projects within the programme in various stages of delivery. The focus will be on benefits management, to understand the anticipated impacts and benefits of projects to ensure that KCC meets its objectives. The post holder will be working alongside the existing programme team, Finance, Analytics and the Management Information to track and evidence the benefits, provide assurance reporting and develop processes to support and govern benefits realisation.

Qualifications:
Educated to Degree level or relevant experience
Membership of a relevant professional body (e.g. BCS or IIBA) (desirable)

Experience
Experience working as a Business Analyst with 3+ years of experience in a relevant field/domain
Previous experience applying the processes and techniques to manage, evaluate and realise benefits
Pulling together plans and outcome reporting to highlight both the benefits, gaps and risks within projects
Proven record of stakeholder engagement, working across teams and reporting to senior managers and directors
Experience working in a complex fast-paced environment with a broad scope of work
Turning complex projects outcomes into simple measures
It would be advantageous but not essential to have experience in SEND or work within a Local Authority

Skills and Abilities
Application of structured approaches to identify, track, measure and evaluate benefits
Ability to work in a fast-paced environment and be flexible and use the most appropriate tools and techniques
The ability to identify qualitative and quantitative business benefits and create meaningful measures to assess the impact of changes
Stakeholder relationship management, from working with individuals to facilitating workshops
Persuasive communication skills to influence and gain buy-in
The ability to work alongside project leads and provide advice and coaching
The ability to challenge existing practices and processes and highlight activity that needs to be prioritised or paused
Capable of supporting individuals in building a business case and putting together project plans
The ability to understand the strategic objectives of the programme and to bring a positive approach to change among project leads
The ability to report clearly to stakeholders both internally and externally
Self-motivated and comfortable with ambiguity

Knowledge
Knowledge of benefits management and realisation
Familiar with a range of tools and methods to identify project benefits
Knowledge of Microsoft products and reporting software
It is desirable but not essential to have knowledge of the SEND system and/or pressures facing Local Authorities

Job Category : Social Care – Unqualified

Location : County Hall, Cardiff Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £26.38

The Children’s Services Commissioning Team are responsible for the delivery of externally commissioned & bespoke services to children, young people and their families. We are looking for a Visiting Placement Project Officer 

to join the recently established Commissioning Team in Cardiff Children’s services. 

This is an exciting role, where the successful applicant will undertake visits to bespoke placements as part of Quality Assurance Activity as well as residential providers to monitor the services that look after our children. 

This role provides a development opportunity to enhance how Children’s Services respond to the needs of our children, by working with local providers, the wider market, stakeholders, and external agencies ensuring quality of provision and identifying opportunities for improvement in the services available to our looked after children and young people.

This is a full time, hybrid position where visits to providers are a core task, in the South Wales region and sometimes further afield. You will also be able to work from home in-between visits. 

We wish to appoint someone who can demonstrate effective analytical, communication and engagement skills. Experience of commissioning, procurement, contract monitoring and management is required under the Regulation and Inspection of Social Care (Wales).

Aspects of the role will include, 

Visits to providers

Communication with children and young people in the providers 

Reports as required on service performance.

Advise and support the Strategic Commissioning Manager & Operational Managers in relation to areas of concern and remedial actions

Be part of multi-agency planning meetings to ensure provision is meeting need 

Contribute to safeguarding processes 

Contribute towards the development of good working relations and collaborative arrangements with stakeholders, including partner Councils, the Health Board and providers, private and voluntary sector agencies and service user organisations, including supporting any formal arrangements for stakeholder engagement.

Prepare reports, attending and chair meetings and contribute to Welsh Government reports and returns as required

Job Category : Admin / Clerical

Location : Princess Royal University Hospital, Bromley Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 08:45

End Time : 17:00

Salary: £17.09

• Educated to a high level – first degree or equivalent. 
• ·  Progression to BR10 would require completion of the post graduate certificate in Commissioning in Public Care or any other relevant commissioning qualification 

additional support required in the team to assist to reduce the timescale between care act assessment and service going in.

To discharge the Authority’s responsibilities under the Children Act 1989 and other relevant legislation with respect to children in need, children in care and young people leaving the care system.

To discharge the Authority’s responsibilities under ASCOF and other relevant legislation with respect to clients with disabilities, vulnerabilities and care needs.

To ensure the council’s eligibility criteria, policies and procedure are followed in relation to service users.

To help create packages of support to prevent unnecessary reception of children and young people into care and to assist adult clients to remain in their own home where possible and/or to move to suitable and appropriate residential care.

To match service user needs to potential placements.

To monitor the performance of current providers of placements and support services.

SUMMARY OF RESPONSIBILITIES AND DUTIES:

To ensure that all services commissioned in both placement and support services meet the Council’s Best Value requirements.

To identify the most appropriate and best match of service to client to ensure that clients have their needs met and are safeguarded.

Summary of Duties: Children’s / Adult Placement Officer

1. To receive referrals and assessments from care managers and social workers for clients requiring placements in a timely, professional, efficient and positive manner. To assess the needs and desired outcomes and to match these against an appropriate provision in order identify the best value placement for the client.

2. To make recommendations to the social worker and/or funding panel on the most appropriate and best value options that will meet the service user’s needs. To take responsibility for ensuring that the provider/organisation is both fit for purpose and able to meet the needs of the service user, including undertaking reference, registration and evaluation checks on the providers.

3. To ensure, where required, that notifications of service changes are made to the Finance department to ensure that, where required, financial assessments are undertaken of the client for calculation of contribution to the cost of the care package (adult services only).

 Job Description & Person Specification

    5. To negotiate the cost of all placements and support packages to ensure that the Authority receives the best value service and the most appropriate care and support for our clients, taking into account all cost implications for recommended placements.

6. To commission a range of assessments (medical, parenting, risk, fostering and psychological) as required and identified by the care plan at the request and approval of the Head of Service.

7. To undertake inspection and evaluation visits to providers for both individual clients and for general database records. To produce a report of findings, including recommendations as to the suitability of the provider to meet needs of potential placements. To regularly review and monitor the provision ensuring that up to date Ofsted and CQC reports are received and reviewed, Statements of Purpose and references are regularly updated.

8. To undertake investigation of complaints and concerns as raised by the team, social workers or managers regarding external providers. To produce reports of findings; to meet with providers and agree action plans to remedy any identified faults or failings and to monitor and maintain progress updates against the action plan.

9. To assist the Leaving Care team to identify suitable and appropriate accommodation for young people to move on to when they reach the age of 18 years as required by the Pathway Plan.

10. To ensure communication with Adult services is maintained for young people identified as likely to need Adult services, in particular as they move towards the age of majority.

11. To liaise with social workers and other professionals and agencies regarding assessments of care needs and potential service providers in order to assist the development of appropriate and coherent care planning. This may include the negotiation with other agency representatives around contributions to service funding.

12. To attend London Care Placements Steering Group meetings as required.

13. To participate in a duty rota system dealing with all emergency placements received whilst the duty officer, including following through overnight & weekend placements by updating Carefirst and liaising with social workers on the longer term plans.14. To keep social workers and managers informed of the progress of longer term placement finding progress, liaising and consulting with related departments, eg SEN, EWOs on information around changes to placements

Job Category : Finance – Unqualified

Location : Hackney Service Centre,  Hackney Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £18.76

clear understanding of appointeeship and deputyship legislative framework

Knowledge of the Direct Payment scheme

Knowledge of accountancy practices in relation to managing the financial affairs of vulnerable adults and related functions including Direct Payment third party scheme 

Qualification in Business and Finance or AAT or equivalent administration and finance experience.

Experience of working in a local government financial environment

Experience of dealing with service user finances, receipting and making payments

Experience of using financial software packages and other related software

Experience of providing technical advice to non-finance staff and service users

This post is subject to an enhanced DBS check

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

We are also working towards our vision, which is to be a place for everyone; where residents and the workforce can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

Job Title :QSW – Children With Disabilities Team – Worthing

Job Category : Social Care – Qualified

Location : Bridge House – Worthing, West Sussex County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £30.44

Working Arrangements : in the office 2/3 days a week.   visiting families face to face

Driver: essential and use of own car for work purposes

The Children with Disabilities Service (CWD) is a specialist service that works with the most severely disabled children and young people who meet the definition of disability as set out in the Equality Act, broadly speaking, where the disability is permanent and substantial and has a significant impact on their day-to-day functioning. The service works with children and young people aged 0-18. 

The Children With Disabilities service (CWD) works with disabled children, their families, educational settings, respite providers, healthcare providers and partner agencies to help ensure that every disabled child is supported to achieve their potential.

OFSTED UPDATE: In May 2023 Ofsted Inspectors praised West Sussex County Council’s Children’s Services for its ‘relentless approach to improving practice,’ giving the service an overall rating of ‘requires improvement’, with ‘good’ judgements for children in care and leadership and management. The judgements on children needing help and protection and children leaving care are they ‘require improvement to be good’. This rating is up from the last full inspection of Children’s Services back in 2019, when all areas were rated as inadequate. Inspectors recognised the ‘strong, determined and cohesive leadership team’ who have made significant improvements since 2019 and their commitment and focus to make further improvements. 

Agency staff are treated as part of the service and encouraged to attend transformational and other leadership events

Job Category : Environmental

Location : Claro Road Depo, North Yorkshire Council

Hours Per Week : 37.50

Start Date : Immediate Start

Start Time : 08:00

End Time : 16:30

Salary: £16.00

Mechanics Required with possible longer term placement in Council Depot Workshop in central Harrogate working in a team maintaining everything from lawn mowers through to 26T Wagons. Our modern workshop also includes Class 4 and 7 MOT testing.

Qualifications: Level 3 Certified Motor Vehicle Maintenance

Requirements: Own Tools

Job Category : General Industrial

Location : Castlewellan Forest Park, Newry, Mourne and Down District Council

Hours Per Week : 26.00

Start Date : £11.18

Start Time : 08:30

End Time : 21:30

Salary: £11.18

Job Category : Admin & Clerical

Location : Lincolnshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £10.42

Situated in the Schools Finance Team, the main tasks undertaken will be as follows:

To provide  the Schools Finance Team with administrative support.

To assist with the administration of Lincolnshire County Council’s Sickness Insurance Scheme. This entails checking sickness template premiums, invoicing schools, checking monthly sickness & maternity claims, preparing reimbursements of claims.

To upload Schools Forecasts on to the finance system.

To provide administrative support relating to the booking process for schools finance training.

To undertake housekeeping and monitoring tasks in the finance system.

To assist the team with work as allocated by managers of the team. 

Lincolnshire County Council currently has a hybrid working model. Therefore both roles will be predominantly home based, however there will also be a requirement for weekly working from LCC’s central Lincoln offices based in Lancaster House (LN1 1XX). 

Experience of using excel is essential.

Job Category : Admin & Clerical

Location : Priory House, Central Bedfordshire Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £11.22

This is an office based position, 37 hrs per week (Mon -Fri)

Below is a quick summary of some of the roles and responsibilities this job entails 

To provide an effective administrative service to Customer Finance to 

ensure that all service users receive a financial assessment.

To identify users in receipt of means tested services who require a 

financial assessment; to ensure that Community Finance Advisers

meet weekly visit targets in order help optimize the financial 

resources of the Council.

To be the main point of contact for all users and / or family members 

to arrange financial assessments and to provide advice and 

information on the financial assessment process.

To ensure that action is taken for those users who decline visits to be 

invoiced as appropriate.

We do require an standard DBS for this position

Job Category : Social Care – Qualified

Location : Community Care Advice Centre, Redbridge Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £22.47

General Social Work Duties 

Covering duty in office when on rota

Job Category : Social Care & Health Qualified

Location : Mendip Hub, Somerset Council

Hours Per Week : 37.00

Start Date :  Immediate Start

Start Time : 08:30

End Time : 17:00

Salary: £30.44

to work in mendip neighbourhoods team to undertake asssessments under care act , MCA, BIA, reviews and support adults to remain to live in the community

Job Category : Social Care – Qualified

Location : Cheviots, Enfield Council

Hours Per Week :35.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:00

Salary: £25.69

Degree in Social Work (minimum Upper Second, if classified) or equivalent. Must be HPCP registered.

Knowledge and understanding of child development, relevant social policy and key legislation, with strategic reference to safeguarding

Excellent spoken and written English, and computer literacy adequate to case recording and production of fit-for-purpose reports within strict deadlines

Communication skills in direct work with children, and proven ability to work in partnership with parents/carers, ensuring children’s needs are paramount.

Familiarity with diversity/equality principles in general, and specific experience of working in a culturally/ethnically diverse locality

Job Category : Social Care – Qualified

Location : Cheviots, Enfield Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time :09:00

End Time : 17:30

Salary: £28.09

Job Category : Housing & Planning

Location : Council Offices, Charnwood Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £12.50

•          To Ensure that Property and Investment Services fully complies with CBC’s Corporate Customer Care Standards and achieves high levels of customer satisfaction.  To additionally support the attainment and thereafter retention of the customer excellence standard.

•          To provide support to the Compliance Manager in managing statutory compliance servicing contracts such as asbestos, gas, electrical, legionella, lifts  and fire safety ensuring compliance with contract conditions and current statutory regulations.

•          To ensure that all statutory records are accurately maintained and filed.

•          To support with the performance, quality management, recharging, customer issues including complaints and administration requirements across compliance work streams but additionally covering asset management as and when necessary.

•          Delivery of an effective and appropriate service to all service users, fairly and without discrimination.

Recognised customer care qualification. An appropriate IT/software qualification.

Evidence of continual professional development. Educated to a minimum of 2 GCSE’s of grade C or above or equivalent.

Significant experience of performance based work in a customer focused service organisation.

Significant experience in delivering exceptional customer services in areas such as contact centres or similar.

Have a working knowledge of all Microsoft office applications to assist in producing documentation as well as an ability to learn new IT and paper-based systems.

Experience of analysing data and preparing reports identifying trends and improvements.

Experience of Housing services specifically Gas servicing and repairs maintenance, asset management, trades, materials, processes and safety.

Experience of successfully developing services to achieve and maintain excellent performance.

Experience of working in a technical support role.