Job Board

Job Category : Admin / Clerical
Location : ALEXANDRA HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £16.29

Service Desk analyst required to take first line calls on the phone, response to calls raised on the portal and may also be required to attend other sites to undertake work
Role Purpose
We are looking for a customer focused Service Desk analyst who can deliver exceptional service to digital users across Haringey.

You’ll need to be an excellent communicator, both orally and written, and have a professional telephone manner with a good measure of patience plus the ability to explain instructions clearly to non-IT staff at all levels across the council.

As well as being able to demonstrate strong ICT competencies and an aptitude to learn, you’ll need to have a strong customer service ethos.  It’s a fast-paced environment and we need enthusiastic staff who are passionate about resolving 1st and 2nd line ICT issues. You are not just desk bound in this role as you will support users in our “hub” and visit other sites to support our users. This role can be pressuring and challenging at times but if you’re able to take up the challenge, then you will find it a rewarding job and it could just be the perfect next move for you. 
  
A strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 365 would be very beneficial. ITIL qualification and/or MCP certification is preferable but not essential.  

Qualifications

Ideally educated to A level or equivalent standard, or holds a relevant professional qualification.

Technical Experience / Skills / Knowledge  
 
Proficient in understanding the IT / IS infrastructure, configurations and the IT applications and service processes used within the organisation.

Proficient in installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments.

Familiar with the use of tools or systems which provide access security control (ie prevents unauthorised access to systems).

Familiar with techniques for identifying, gathering and validating users’ needs in the delivery of Digital services.

Familiar with corporate, industry and professional standards, policies, regulations, compliance and codes of conduct associated with the role.

Familiar with configuration management and version control.

Other requirement

Has a driving licence and is able to driving around the Haringey campus

Job Category : Administration
Location : County Hall, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.01

Location: Chichester, County Hall.
Full time position
Working arrangements : Mostly working from home, only coming in for business critical events such as face-to-face development centres and recruitment / wellbeing campaigns.
Directorate Group : Fire and Rescue Service
Grade 4 position

Your role will be to support the lifecycle of workforce development initiatives from inductions, performance and leadership learning to culture change, career development and retirement planning. Having first assessed and prioritised individuals’ development needs, you will be co-ordinating and planning events such as training courses and information webinars including occasionally supporting the wider POD team with recruitment, wellbeing and diversity events. You will be using word processing, One Note and Excel to format documents, take minutes and process map using information gathered in face-to-face and online meetings with a range of internal stakeholders whilst capturing and following up on actions. You will be required to raise purchase orders and handle goods invoices, keeping accurate records for budgeting purposes, producing statistical data at a high level and handling confidential data. Your role is integral to the maintenance of computer databases, SharePoint sites and the updating of communications via the newsletter and intranet site.

What you’ll need to succeed:
Using your initiative, you will have the ability to set deadlines, manage your workload effectively and understand when problems need to be escalated for a quick and accurate resolution. With an analytical, positive and proactive approach you will be able to interpret a variety of information or situations in order to solve problems or develop solutions with autonomy and collaboratively. You will occasionally attend events and roadshows such as recruitment events, meeting and greeting candidates and will therefore, need to have good customer service and be able carry resources to and from events.
Required skills and experience
(These will be used as the shortlisting criteria)

Key Skills:

1. Ability to interpret information to produce a high-quality administrative support with minimal guidance. Also, the ability to organise, plan and meet set targets e.g., for event organisation.
2. Good communication and interpersonal skills in order to provide clear and concise general advice and guidance to a range of clients.
3. Good literacy and numeracy skills in order to understand complex written instructions describing tasks and to check and format documents.
4. Ability to present information clearly, concisely, accurately and in ways that promote understanding, either verbally or in written/electronic form.
5. Good knowledge of specialist ICT software and good general knowledge of ICT software for the integral use of word processing, data processing, creating, developing workflows or electronic records and the ability to investigate and troubleshoot problems and provide solutions.

Qualifications and/or experience:
Qualifications
• 4 GCSE A-C passes including English & Maths (or equivalent).

Experience Essential
⦁ Demonstrable office experience using administrative office systems and practices.
Intermediate to advanced knowledge and skill in the Microsoft suite; Outlook, Word, OneNote, Excel and PowerPoint (or equivalent packages) for the

Job Category : Admin / Clerical
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £161.71 per day

Role Purpose

1. To provide programme and business support to help deliver Haringey’s Local COVID-19 Outbreak Management Plan
2. To prevent and suppress local outbreaks of COVID-19
3. To have a planned owned by local partners and communities
4. To engage and involve local communities
5. To provide local infrastructure and oversight on outbreak prevention to link into national programmes
6. Directly providing business administration support to senior managers in public health
7. Providing skilled project management of the public health contributions to the Councils Borough Plan, Health and Wellbeing Board (HWB) and north central London (NCL) Sustainability & Transformation Partnership (STP), plus other small ad hoc projects
8. The postholder will provide support to the Director of Public Health and wider partners to co-ordinate delivery of the programme of work

Main responsibilities:

⦁ Providing an overall programme plan and help to set up the governance structures
⦁ Co-ordinating and organising programme boards and meetings
⦁ Keeping records of key meetings and following up actions with partners
⦁ Providing summary updates to senior managers and partners
⦁ Co-ordinating the production of key documents including the Outbreak Management Plan

1. Providing an overall programme plan and help to set up the governance structures for the

⦁ delivery and oversight of local outbreak management plan
⦁ ensures appropriate partner involvement
⦁ Oversight of funds
⦁ Data and reporting to Haringey COVID member led engagement board and GOLD
⦁ Provide programme and business support to COVID – 19 LOMP
⦁ Co-ordinating Programme boards and meetings
⦁ Summary updates to senior managers and partners
⦁ Managing data reporting to DPH
⦁ Managing overall PPE stock

Knowledge, Qualifications, Skills and Experience

1. Knowledge and skills in programme management tools i.e. spread sheets, progress mapping.
2. Skills in delivery of information regarding programmes i.e. giving presentation, providing reports
3. Knowledge and experience of using IT project management tools.
4. Knowledge of change management processes i.e. why people resist change and how to overcome this
5. Skills in communication which activate delivery by others i.e. getting programme updates from officers
6. Experience of programme management involving multiple stake holder’s
7. Understanding and commitment to promoting and implementing the Council’s Equal Opportunities policies.
8. Knowledge of health and safety legislation and data protection
9. Experience of management of administration staff

Job Category : Sec / Admin
Location : Runcorn Town Hall, Halton Borough Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £10.01

Location: Essentially working from home but must be able to work in Halton as required
An exciting opportunity has arisen to join our agile and resourceful team. We are looking for an Administration Officer who enjoys working in a varied and busy environment and has previous office experience.
You will be based in an administration team providing support to front line staff delivering Council services across the Borough of Halton
KEY DUTIES AND RESPONSIBILITIES:

1. Responsible for data entry onto service specific IT systems
2. Provision of administrative support to customers of the shared service when preparing for audits and inspections
3. Creation and assistance in the maintenance of manual and computerised filing systems to enable up to date and accurate information to be retained and retrieved
4. Assistance in the administration of financial transactions including placing orders, goods receipting and dealing with enquiries
5. Responsible for the efficient organisation of internal, external and multi-agency meetings including arranging meetings, preparing and sending out agendas, booking rooms, attending and taking minutes of meetings, distributing minutes and following up on actions as appropriate
6. Respond to with service specific enquiries, assess the urgency of enquiries and handle appropriately
7. Provision of a word processing service including typing letters, short reports, presentations, client notes etc
8. Responsible for updating and monitoring Council’s Record of employee lone working
   Provision of general administrative support as and when required including filing and photocopying

Job Category : Sec / Admin
Location : Runcorn Town Hall, Halton Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.50

To work in providing advanced project suport to a C19 self isolation support team which is pliot programme accross Halton and Warrington funded externally by Cheshire and Merseyside Public Health Network
Main Purpose of the Role
To work as part of a busy Public Health and Health Protection Department, providing high level confidential project support to Director, Senior Management and wider team.

Assist Director and Senior Management in project design, planning and delivery. Train end users in all relevant aspects of projects.

To provide high level project support to the Director and Senior Management on strategic, high level, complex programmes.

Resolve day-to-day problems across the Department with a level of autonomy and decision making
Education / Qualifications
Trained to NVQ Level 4 in a related discipline.

Evidence of education attained, ie,
5 GCSE’s or their equivalent, one of which must be English Language.

RSA III Typing/Word Processing or equivalent.
Desirable
Evidence of continuing professional development.

Experience in first line management.

Degree or equivalent in health related discipline.

Project qualification or management qualification, ie. Prince 2.

Experience
Experience of providing project management or equivalent experience.
Experience of using Microsoft Office products including Word, Excel and Powerpoint
The ability to use own initiative to action items and to organise and priorities work.

Experience of multi-disciplinary working across agencies.

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £15.40

Central Placement team are seeking to appoint a placement officer/broker to source care home placements for clients with MH, LD or nursing care for the elderly. The role is extremely busy and challenging so candidates need to be able to work under pressure. Good IT, admin, negotiation and interpersonnel skills are required. The role is expected to be for approx 3-4 months.
MAIN PURPOSE:
To discharge the Authority’s responsibilities under the Children Act 1989 and other relevant legislation with respect to children in need, children in care and young people leaving the care system.
To discharge the Authority’s responsibilities under ASCOF and other relevant legislation with respect to clients with disabilities, vulnerabilities and care needs.
To ensure the council’s eligibility criteria, policies and procedure are followed in relation to service users.
To help create packages of support to prevent unnecessary reception of children and young people into care and to assist adult clients to remain in their own home where possible and/or to move to suitable and appropriate residential care.
To match service user needs to potential placements.
To monitor the performance of current providers of placements and support services.

KNOWLEDGE

Knowledge of the range of services that is available to children and families and of the organisational framework within which they operate.
An understanding of the importance of confidentiality in the context of a social and healthcare environment.

An understanding of the operation of the Authority’s charging policy in respect of care services

A sound understanding of the Care Standards and relevant legislation and the CQC/OFSTED registration and approval process.

A sound knowledge of the nature of social and healthcare service delivery in the community

A knowledge of local services and community resources

A basic understanding of contract rules and obligations

An awareness and commitment to the Council’s Equal Opportunities Policy and its application to service delivery and the role.

An understanding of the assessment process

An understanding of the need for timely and accurate record keeping in order to provide management information and performance indicators

A working knowledge of the Council’s Financial Regulations and scheme of delegation
EXPERIENCE
Experience of working as part of a team.
Experience of using computer packages and undertaking administrative tasks.
Experience of working in a social care setting
Experience of negotiating agreements or contracts
Experience of working in a local government or third sector environment, ideally within a social care or community care setting

Previous experience of a customer focussed environment

Evidence of continued professional and personal development

QUALIFICATIONS

Educated to a high level – first degree or equivalent.
Progression to BR10 would require completion of the post graduate certificate in Commissioning in Public Care.

Job Category : Administration
Location : County Hall North, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.83

Location: Horsham County Hall

As an administrator in the Board Support Team, your role will include responding
to incoming enquiries, often with the most senior members of staff across the
statutory, voluntary and private sectors; disseminating information; planning
meetings and large conferences; producing complex minutes, and administration
required for financial work around the Board budget, income and spend.

Key Skills:

1. Ability to manage and prioritise workloads efficiently. Exceptional
   organisational and time management skills to plan, prioritise and multi-task,
   managing competing and complex requests for information from colleagues,
   Board members and the public.
2. Ability to organise complex meetings, provide comprehensive minutes for
   these and take forward arising actions.
3. Ability to communicate effectively and professionally, verbally and in writing,
   with the Board’s Senior Management members, Board Support Team and
   public.
4. Ability to work on own initiative, autonomously and effectively as part of a
   team.
5. Ability to anticipate any arising issues, including those effecting deadlines and
   resolve and share these.
6. Proficient in the use of Microsoft Outlook, Word, Excel and PowerPoint.

Qualifications and/or experience:
• NVQ 3 in Business Administration, or equivalent administrative experience.
• GCSEs or equivalent qualifications in English Language (A-C grade) and
Mathematics (A-C Grade) or equivalent experience of demonstrating that
level of literacy and numeracy.
• Demonstrable experience of working in a demanding administrative role with
senior level staff and members of the public.
• Proven experience of managing and processing invoices and maintaining
accurate financial data spreadsheets to support payments by account
process.
• Proven experience of working with office systems and procedures, including
organising and arranging meetings, coordinating calendars, booking meeting
rooms and sending out papers and agendas.
• Awareness of Data Protection and confidentiality requirements.
• Working knowledge of Safeguarding policies and procedures associated with
operating the administration required for an efficient service – Desirable

This post will be working from home, with an ability to work in Horsham office on an ad hoc basis if COVID restrictions allow (this will be minimal/ possibly 3 days over the 3 month period).

Job Category : Admin / Clerical
Location : London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £17.27

. Purpose of the Job:
To support in leading and managing in the provision of high-quality administration and systems, that support Children’s Services. This includes working closely with the Head of Service, Service/Team Managers, multi-agency staff/partners, children and their families, contributing to the overall strategic development of the service.
Ensure that all aspects of the administration service are managed and assist in establishing joint working across the teams and services. Line manage the Business Support staff and manage the statutory central administrative systems and procedures, ensuring implementation to deliver effective and quality support to Children’s Services, providing core and nuanced support.
Be responsible for the day to day oversight of the administration of the systems and processes, such as KPIs and service performance.
Support other managers through all operational activities in ensuring that all the team contribute to the provision of a professional, client needs-led service.  Lead on supporting the BSOs to deliver a high-quality Business Support service.
Main Responsibilities

1. Manage and prioritise the work within the administration team in support of managers and teams. Ensure business needs pertaining to Business Support are met and that performance management indicators are achieved and recorded for BSO staff. Ensure that business objectives are upheld, and that administrative staff support for teams is time-conscious, relevant, and appropriate.
2. Ensure work output is in line with compliance, relating to legislation, policy and procedures. This includes: Performance; Learning and Development; PDPs/Appraisals; HR-related functions; Absence (Sickness/Annual Leave) and Recruitment.
3. Work closely with the Head of Service, Service Manager and other Managers to ensure appropriate administration of business needs and requests.
4. Liaise with internal and external bodies, dealing with enquiries and initiating action where necessary and refer when appropriate.
5. Support the Head of Service and Team Managers with staffing (recruitment and interviews) and business-related areas (administration management and business performance data analysis).
6. Apply the necessary timescales and protocols for completion of meeting minutes, correspondence relating to statutory meetings, maintaining all related data entries to the electronic record system relating to statutory functions regarding the central administration service and complaints meetings for children and their families.
7. Undertake the responsibility for the management of the general running of the office (i.e. equipment, stationary inventory) and plan and arrange inductions and IT for new staff, following the corporate and service-specific induction procedures.
8. Work in partnership with other administration staff throughout the division to ensure consistency, efficiency and quality.
9. Develop, monitor and review systems in accordance with service needs across a range of areas, to ensure good practice is being adhered to.
10. Be fully conversant in IT as a requirement to carry out the post and assist teams with queries.
11. Develop and maintain multi-agency relationships and foster teamwork and involvement across the service.
12. Regularly participate in service/divisional/management meetings.

Job Category : Admin / Clerical
Location : WINKFIELD CENTRE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £13.39
DBS REQUIRED for this role
Role Purpose

1. To provide professional business support that facilitates the delivery of frontline services and the council priorities.
2. Ensuring the delivery of an effective and efficient service within required timescales and in line with corporate and service policies and operating guidelines
3. To work in partnership with services to ensure that any risks, issues or opportunities are identified and quickly addressed.
4. To champion continuous improvement to ensure that services are efficient as possible.
5. To work to a quality standard of right first time every time

Knowledge, Qualifications, Skills and Experience

Abilities/Experiences

⦁ Experience of providing excellent business support functions ideally in a complex or regulated environment delivering high quality services
⦁ Ability to work under pressure and respond effectively to rapidly changing priorities and deadlines.
⦁ Ability to maintain simple information, recording and filing systems (manual and computerised).
⦁ Ability to enter, collate, compile and distribute information (including statistical data) consistently and effectively using a variety of methods best suited to meeting client outcomes
⦁ Experience of IT systems and how they support service delivery
⦁ Experience of delivering service improvements through a programme of continuous improvement.
⦁ Effectively working as part of a team.

Qualifications (only if applicable)

Knowledge/Skills

⦁ Working knowledge of the Microsoft Office suite of products
⦁ Knowledge of the IT based systems in use within the Council for general and specialist functionality and how they support service delivery
⦁ Strong written and verbal communication skills
⦁ Knowledge of council services and role they play in meeting needs of the community.

Job Category : Sec / Admin
Location : Brunswick House, Hull City Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £10.01

To work as a member of the CYPFS complaints team providing a frontline service to families children and young people by telephone, email and face to face. To provide administrative support to the service. To manage the effective and efficient planning of the work of the team using an electronic allocation and diary system.

RESPONSIBILITIES
To be able to use and maintain Microsoft packages and case management systems.
Screen incoming correspondence, log on system, send acknowledgement and allocate to a member of complaints team
Respond effectively to telephone and other enquiries including receiving and responding to complaints.
Compile statistics reports
Liaise with complaint coordinators and team managers regarding complaint case updates
Retrieve and interrogate data, ensuring appropriate information is provided to relevant people.
To maintain all appropriate staff and service information where required.
Manage and monitor complaint case tracking tools
Manage and monitor and track complaint action plans
To attend and participate in meetings, and supervision as required.
To work flexibly and as part of a team.
To participate in training and development activities as necessary to ensure up to date knowledge, skills and continuous development.
To actively promote Hull City Council’s Policies on Equal Opportunities and to work in an anti-oppressive manner.
To comply with the requirements of all Hull City Council policies, procedures and staff instructions, including responsibilities for health and safety, safeguarding children and equality and diversity.
To undertake any other duties appropriate to the grade.

RELATIONSHIPS
The post holder will be expected to work as a member of the complaints service team within children and families’ services, maintaining a close working relationship with other colleagues, service users, and other agencies.

PHYSICAL CONDITIONS
The post holder will be based at Brunswick until 19th January then at Lowgate . All offices are non-smoking environments

SOCIAL CONDITIONS
The service is available 5 days a week between the hours 8:30 to 5pm Monday to Thursday and 8:30 to 4:30pm Friday. Hours are worked on a flexi-time basis.

Employee specifications
Detailed below are the types of skills, experience and knowledge which are required of applicants applying for the post. The “Essential Requirements” indicate the minimum requirements and applicants lacking these attributes will not be considered for the post. The points detailed under “Desirable Requirements” are additional attributes to enable the applicant to perform the position more effectively or with little or no training. They are not essential, but may be used to distinguish between acceptable candidates.

Essential requirements
SKILLS
Ability to provide an empathic and non-judgemental service to families children and young people who may be distressed and upset
Ability to pass information effectively, accurately and concisely between service users, carers, colleagues and other agencies.
Ability to communicate effectively in writing and on the telephone/face to face
Ability to make quick decisions and use initiative and be able to adapt to different work situations
Ability to work without supervision
Ability to work as part of team
Ability to use a variety of computerised systems/packages, including word processing, spreadsheets and databases and maintain accurate records.
Ability to organise and prioritise workloads and assist in the achievement of deadlines
Ability to undertake further training where required
Ability to provide a responsive and flexible service as needs change.

KNOWLEDGE
Microsoft packages
Filing and diary systems
Understanding the issues of confidentiality and data protection.

EXPERIENCE
General office work/ procedures including telephone call handling
Microsoft packages
Experience of maintaining record systems both manual and computerised.
Dealing with constant and conflicting demands

Job Category : Admin & Clerical
Location : Contact One Vale (C1V), Vale of Glamorgan Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.01

Contact OneVale are inviting applications for Welsh speaking Customer Service Advisors to join our busy contact centre in Barry. This is a fantastic opportunity to join our established team, handling varied enquiries which span many different service areas within the council. We are looking for motivated team members who thrive in providing exceptional customer service in a varied and fast moving environment!

Job Category : Admin & Clerical
Location : Civic Offices, Vale of Glamorgan Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 16:30
Salary: £10.41

Provide Payroll Administration support to the various Council departments
Maintain employee records
Experience of using Oracle HR system (desirable)
Recording sickness information accurately and on a timely basis
Ensure staff payroll information is accurate
Assist supervisors as required
Maintain strict confidentiality of data in accordance with GDPR regs
Deal with staff in a sensitive way when dealing with payroll queries
Ensure information is filed appropriately

Job Category : Administrative / Clerical
Location : Maidstone House, Swale and Maidstone Borough Council
Hours Per Week : 20.00
Start Date : Immediate Start
Start Time : 09:30
End Time : 14:30
Salary: £10.30

Customer Services is the first point of contact for all customers contacting the council through a variety of different channels, including telephone, web forms, web chat and social media requests. The Technical Customer Support Agents are responsible for handling enquiries on behalf of 14 different services for the authority, making decisions on behalf of back office services.

Ensuring that an excellent level of customer service is consistently provided for internal and external customers. Handling social media enquiries and providing digital support and promotion.
Experience
Demonstrable experience of working in a challenging customer focussed office environment
Experience of dealing with customers on the telephone
Experience of dealing with customer complaints
Experience of adapting communication styles to suit different communication channels
Experience of using social media

Minimum of 5 GCSE’s Grades A-C/4-9 or equivalent which must include English and Maths

A recognised qualification in Customer Service
As this is a customer focused role the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is essential
IT literate with the ability to input, retrieve and interpret data accurately whilst using several computer applications and devices simultaneously
Ability to navigate websites and online forms to find relevant information and deliver this in plain English to suit different customers abilities
Ability to work on own initiative and have confidence and are responsible for making their own decisions when responding to enquiries
Ability to work as part of a team and to contribute towards team goals
Ability to prioritise tasks
Ability to effectively liaise with external organisations and collaborate with internal services to identify opportunities for existing customers

Excellent communication skills both written and verbal particularly in managing customers where English is not their first language

Job Category : Admin / Clerical
Location : ALEXANDRA HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £13.39

I require 3 officers to work on a Council Tax Arrears and Maximisation Project.
The officers are required to be multi skilled in Collection and Recovery work, Including Charging Orders and Bankruptcies.
To assist in the day to day delivery of revenues, benefits and / or customer services for the council, according to legislation, council policy and procedures.
To contribute towards the provision of high quality, professional customer facing revenues & benefits and other services that provide value for money for the council and local residents.
To operate as a generic officer across the core activities of the service with a focus on customer demand and performance.
We are a Northgate site, all Officers are expected to be proficient users

Skills, Knowledge & Abilities

⦁ Core Values

Demonstrate a commitment to the corporate vision for customer facing services and an ability to model the behaviours reflecting the Council’s core values and organisational beliefs in the delivery of such services.

⦁ Communication

Sound oral and written skills, demonstrating an ability to deal with and communicate complex information in a clear and understandable way.

Able to communicate effectively and sensitively through face to face and/or more remote contact as required, delivering a high quality service.

⦁ Change Management

Display a willingness and ability to support the successful implementation of organisational and cultural change where necessary.

Be enthusiastic and proactive about change, with a sound ability to work across disciplines and service boundaries as required.

Demonstrate openness to suggestions for improvements and an ability to participate in the implementation of creative and innovative solutions to the challenges facing the service. Demonstrate a bias for action and an ability and willingness to support new opportunities.

⦁ Personal Development and Performance

An awareness of required performance standards and the need for on-going personal development to minimise error rates and achieve a performance which ‘gets it right first time’, and improves service comparability with other authorities

Able to work within, and contribute towards, a motivated and professional workforce with a willingness to address areas of improvement.

Invest time and personal effort in continually raising own performance demonstrating a drive towards continuous personal development.

⦁ Team Working

Demonstrate the ability to develop and maintain good working relationships across the functions of the service and key stakeholders.

⦁ Local Government

To have a general awareness of the key issues facing local government and the service, as influenced by external economic and political factors. Demonstrate an understanding of the challenges and sensitivities posed by providing public services in a multi-cultural area.

Job Title : Navigator SC4
Job Category : Admin / Clerical
Location : CIVIC CENTRE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 14:30
Salary: £12.25

Role Purpose
This role will provide information and guidance to people accessing Mulberry Junction, the Council’s resource centre for single people in Haringey affected by, or at risk of homelessness. The Navigator will help people connect with the services and opportunities they need to achieve positive housing, health and learning outcomes.
The Navigator will be part of a team whose overall aim is to tackle rough sleeping, reduce homelessness and help people achieve their personal goals by providing a range of housing, health and wellbeing support at Mulberry Junction
By providing support, signposting and connection between people and services at Mulberry Junction, the Navigator will ensure the service is a key resource in the work to tackle homelessness, where people are empowered to achieve their goals.

Knowledge, Qualifications, Skills and Experience

1. Personal experience or understanding of the issues affecting single homeless people or those at risk of homelessness
2. Understanding and commitment to working responsively to support individuals plan and realise their aspirations and strengths
3. An ability to work proactively and respectfully to reduce distress and conflict whilst maintaining boundaries and ensuring consistency
4. Understanding of and commitment to following relevant safeguarding, Health & Safety and Domestic Violence policies
5. Ability to work creatively, flexibly in a solution focused way to support single homeless people direct their support
6. Ability to work with partner services and teams to enable effective assessment, signposting and involvement with single homeless people
7. To recognise the need for and commitment to self- care and recognised support mechanisms due to the intensity of the work
8. Ability to promote the service locally to engage local communities and groups to contribute to the development of the service
9. Undertake self-learning and team-based development opportunities to continuously inform practice
10. Knowledge and commitment to co-production and service user involvement in the design and operation of services
11. Familiarity with IT applications including Microsoft Office and keyboard skills

Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.39

ROLE PURPOSE:

To co-ordinate the scheduling of all void Council property inspections and repairs to ensure that works are planned and delivered in line with Council procedures and to monitor and report on the progress of works; reporting to the Team Leader and working closely with the Void Clerk of Works.

1. Resident & Community Contribution

To demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.

2. People Management

No direct supervisory responsibility however may be requirement to assist in induction and training of peers, new employees and apprentices.

3. Operational Service Delivery

To work closely with the Voids Manager, Void Clerk of Works and Contractors to ensure the delivery of an efficient and effective repairs services for void properties
To liaise direct with team members, contractors, contractors and the Housing Team to co-ordinate the scheduling of repairs work within the Voids team
To co-ordinate various contractors at any one property to ensure all requirements are met, e.g. several contractors may require access at different times
To maintain contact with team leaders, the Clerk of Works (Voids), Operatives and contractors to ensure that voids repairs are carried out in line with plans and specifications
To assist with the monitoring of progress of voids repairs against Council procedures and standards
To produce weekly reports, analysis and statistical information as required.
Verification of invoices received against work orders and any agreed contract variations
To use the range of IT systems employed across the repairs service.
To co-ordinate appointments for Voids officers, liaising with contractors as necessary.
To co-ordinate and manage viewings with potential residents whilst properties are with contractors which may require site visits
To provide financial administrative support to the Team Leader (Voids).
To show commitment to the highest standards of service delivery.
To work with colleagues and across teams to implement new ways of working.
To undertake any duties commensurate with the general level of the post.
Assist with the delegation of tasks to other support services.

EXPERIENCE
Experience of working in a customer facing role,
managing a high volume of work effectively and accurately

KNOWLEDGE & SKILLS
Excellent ICT skills, particularly Word, Excel and PowerPoint and ability to use service specific packages.
Ability to demonstrate a good understanding of the Council’s voids process.
Ability to co-ordinate the scheduling of appointments to maximise efficiency of the void service.
Ability to manage and prioritise own workload with minimum supervision.
Ability to communicate with a variety of audiences over the telephone, via email and in person.
Ability to collate, analyse and provide basic reports on operational data

Job Category : Construction Trades & Operatives
Location : Thornhill Cemetery And Crematorium, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £9.62

Receptionist.

To receive calls from the public and service users and offer relevant information or refer callers onto the appropriate person.
Present (first point of contact) sympathetic service to callers and visitors.
Meet and greet families arriving to reception to attend burials and witness scatters.
Carryout initial cremation bookings using bespoke software.
Manage the generic email account and respond to any general enquiries or pass onto relevant staff member.
Responsible for opening daily mail and recording where necessary and distributing to appropriate staff.
Ensure correct collation/distribution of all outgoing mail and correspondence.
Operate the postal franking machine.
Accepting payments by cash, cheque and card in accordance with financial regulations.
Operating till and daily reconciliation of the till in accordance with financial regulations.
Assist with the processing of the application forms for ‘Book of Remembrance’ entries’ and to provide help and advice on other memorial options.
Sending of Remembrance Books to calligrapher by courier at required times and checking of entries on return.
Responsible for ordering and stock control of stationary.
Conduct record searches using cemetery plans and historical records dating back to 1857 to assist members of public.

Job Category : Administration
Location : County Hall, West Sussex County Council
Hours Per Week : 27.75
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.41
Working within the Proud to Care Team
The postholder will be required to travel to Chichester for induction and initial training for 2-3 days per week for the first couple of weeks. After training is complete, the work can be done predominantly from home, with the requirement to attend Chichester or Worthing for team meetings (likely to be fortnightly or monthly). There will also be additional travel around West Sussex required to visit care services & attend recruitment events, in the New Year. Please do not submit any candidates who cannot commit to this.
Required Experience & Skills (These will be used as the shortlisting criteria)

Key Skills

1. Ability to manage changing priorities and multi-task.
2. Extremely organised, with exceptional attention to detail.
3. Excellent communication skills and ability to build relationships with care market providers and job seekers.
4. Ability to support and work in a small busy team where teamwork is a priority.
5. To deliver first class customer service to the West Sussex care market and people considering a job in care.

Qualifications and/or experience

⦁ A-Level qualifications, or equivalent, to include English & Maths.
⦁ Sound administrative experience with demonstrable evidence of effectively prioritising work and meeting deadlines.
⦁ A background in a customer service environment would be preferable.
⦁ Demonstrable evidence of providing a customer focused service.
⦁ Demonstrable evidence of resolving routine problems and issues such as booking and rearranging appointments and handling customer priorities professionally whilst delivering to the aims of the team.

Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 16:15
Salary: £11.50
To provide admin duties to the children’s centre and engage families at the point of entry to the service by providing an environment where families feel welcome and supported, and to forge strong working relationships with the families.

To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean and pleasant environment and ensuring that safety checks and procedures are implemented and advised to visitors to the centre.

Job Title : Administrator – Lifelong Services
Job Category : Administration
Location : County Hall North, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £9.62
At West Sussex we are proud to say that our Values have been developed by our
employees. They are described in detail in the West Sussex Values document which is
available on the jobs pages.
The values describe how we work with our colleagues, customers and partners.
Successful candidates will be guided through the Values and how they apply to the job
role as part of the induction process.
West Sussex County Council has identified a clear set of expectations for all
employees. The expectations describe how employees demonstrate the values and
meet essential working practices. Successful candidates will be guided through the
expectations as part of the induction process and their performance and development
in relation to these will be assessed though on-going appraisals

Administrator – Service Unit
Person Specification
This section outlines the key criteria that must be addressed when submitting
an application for employment or registering with West Sussex Futures as
shortlisting for interview will be based on information supplied here.

Level of Knowledge
Literacy and numeracy sufficient to follow procedures for a range of admin tasks.
General working knowledge of IT such as Word and Excel (or equivalent
packages)

Qualifications and Professional Membership
4 GCSEs with A-C passes including Maths and English or equivalent qualification or
experience demonstrating that level of numeracy and literacy.
RSA I Word-processing or equivalent qualification – desirable

Experience
Previous experience of working in an office environment – desirable
Skills
Key Skill 1
Literacy and numeracy skills in order to understand complex written instructions
describing tasks, type documents or take complex messages.
Key Skill 2
General IT skills including Word and Excel (or equivalent packages) for word
processing, data processing, creating basic presentations, maintaining basic computer
databases and production of straightforward statistical data etc.
Key Skill 3
Good communication and interpersonal skills in order to provide clear and concise
advice and guidance to a range of clients, including the ability to provide receptionist
duties in an appropriate manner.
Key Skill 4
Ability to interpret information, such as service complaints, and then redirect them to
the appropriate person to provide quick and accurate resolution.
Key Skill 5
Ability to plan over the short term in order to organise resource bookings, monitor
stationery orderings and co-ordinate FOI requests.