Job Board

Job Category : Social Care – Qualified

 Location :County Hall, Cardiff Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £30.50

PELASE NOTE THAT THIS IS A ROLE FOR AN EXPERIENCED SW AND NOT A NEWLY QUALIFIED – 

THIS WILL BE WITHIN THE I&A team

To assist people to resolve major difficulties in their lives and to enhance their independence and coping skills.

To work within current legislation and Council policy, procedures and practice to assess, commission and review services, including planned interventions, for a specific client group.

To work within the statutory guidance and policy/procedural framework to assist in protecting those who are at risk or vulnerable.

To contribute to the development and maintenance of workable systems to ensure quality of service across the city and the identification of people particularly at risk.To work positively with colleagues in the statutory and independent sector to ensure an appropriate multi-agency approach, and to empower clients to speak for themselves.

Job Category: Manual Labour

Job location: Bircholt Road, Maidstone, Kent, ME15 9XY, Swale and Maidstone Borough Council

Hours per week: 37

Start date: Immediate start

Salary: £11.53 per hour

Accountabilities ( HGV Drivers only)

• Full United Kingdom Driving License held for at least 6 months.
• Completion of all required documentation relating to the use of a commercial vehicle, including vehicle defect safety books, pre- and post-vehicle checks and GB domestic drivers’ hours book (if required), B1 (up to 3.5-ton UK vehicle licence) drivers or C1 (up to 7.5-ton UK vehicle licence) required.
• To hold the legally required Certification of Drivers Competences (CPC) courses with pass marks achieved within each module (C1 drivers only).
• To ensure that vehicles (where allocated) are maintained in a clean and tidy condition. Undertake Drivers responsibilities in accordance with the Drivers Handbook including maintenance checks, reporting all defects using the Defect Reporting procedure.
• Progressing to this grade is only possible if a vacant role is available.
• Full United Kingdom HGV licence held for at least 6 months either class 1 or 2.
• Daily use of the HGV tachograph as per EU or AETR rules and guidelines.
• Progressing to this grade is only possible if a vacant role is available.

• To carry out a range of tasks defined within the relevant specifications and work schedules, which encompass the Street Scene Service. These tasks include:
• Street cleansing activities
• Street sweeping – mechanical/manual
• Litter picking
• Bin emptying (including dog bins)
• Removal of fly tipping
• Clearing up during/after events
• Special collections
• Removal of dead animals etc.
• Graffiti & Fly Posting Removal
• Ability to use mobile technology solution to gain information and complete work tasks.
• Removal of hazardous waste from public areas such as clinical/sharps (where trained to do so).
• To be an ambassador for the Street Scene team and be visible presence available to answer residents and visitors’ queries and act when required to mitigate health and safety risks e.g., remove needles or cordon off play equipment.
• Safe separation and disposal of waste in line with relevant regulations and Council policies.
• Assistance in the identification of environmental crimes and misdemeanours, and the gathering of evidence for the Environmental Enforcement Team.
• To complete all documentation in respect of the above.
• To use and maintain a range of tools, and equipment in accordance with Manufacturer’s instructions, including the completion of all maintenance checks.
• To provide witness statements and attend Magistrates Court as required in support of the Council’s prosecution of fly tipping and other environmental offences that you have been directly involved, in finding evidence as part of your role.
• To wear the Council’s protective uniform correctly and comply with all Health and Safety legislation/regulations, including safe working practices, risk/COSHH assessments.
• To complete all scheduled tasks with reasonable timeframes in an efficient and professional manner.
• To work with colleagues to ensure high standards of maintenance are provided to local communities.
• To ensure that service delivery complies with current regulations, accepted professional standards, the council’s policies and procedures and appropriate legislation (including legislation on GDPR/Data Protection, equalities and safeguarding children and vulnerable adults).
• To undertake any other duties as directed by the Supervisor/Team Leader as required and within skill set.
• To communicate with customer at the required level 
• Commitment to the Council’s Strategic Plan
• To undertake any training and development as required.
• To comply fully with the Council’s Equal Opportunity Policy.
• To comply fully with the Council’s Health and Safety at Work Policy.
• To assist as required in the Council’s Emergency Plan.
• To comply fully with the Council’s IT Security Policy.
• To undertake other duties commensurate with the grade of the post

Job Category: Human Resources

Job location: Lynton House, 255-259 High Road, Ilford, Greater London, IG1 1NY, Redbridge Council

Hours per week: 36

Start date: Immediate start

Salary: £22.55 per hour

**Focus will be on clearing stage 2 complaints backlog -experienced officers only**

Overall Role Purpose:

• To carry out high quality, timely reviews of homelessness decisions (negative homeless decisions, suitability, discharge of duty) under section 202 of the Housing Act 1996; , reviews functions under the Homelessness Reduction Act 2017; part VI reviews of Housing register assessment’s and housing offers through choice based lettings
• Manage cases that go to section 204 appeal in the County Court and to further appeal in the higher courts; judicial reviews and other housing court challenges
• To reduce the need for provision of temporary accommodation and resulting expenditure by ensuring effective and timely reviews but also offering good quality options, prevention and relief advice as part of reviews casework 
• To take responsibility for the recording of high quality, key data on all types of reviews which support the submission to the Department for Communities and Local Government ensuring key trends on homelessness, the causes and solutions is available. Also ensuring information on homelessness and allocations as it relates to reviews is available for analysis locally to support the management of demand and response to trends
• This is a specialist role that will be at the forefront of the new reviews functions following the introduction of the Homelessness Act 2017. 

Knowledge & Experience

Level 4: Specialist learning with ability to undertake detailed analysis of a high level of information and knowledge in an area of work or study.

May be evidenced by: Certificates of higher education; NVQ level 4; HND; BTEC Professional; and equivalent qualifications, or evidence of demonstrable application in the course of experience.

Knowledge

Excellent current knowledge of housing issues, legislation, case-law, policy and best practice in the delivery of services 

Knowledge and commitment to provide first class customer service.

A good knowledge and understanding of the government’s welfare reform programme and its implications for the private rented sector and homelessness

A specialist, knowledge of all homelessness legislation, case law and codes of guidance

A detailed knowledge of housing allocations and the operation of part VI of the Housing Act 1996

Knowledge of private sector housing, security of tenure, protection from eviction and housing standards

A thorough knowledge of the range of services provided by the Council for households who are in housing need. 

An understanding of the financial implications of decisions 

A good knowledge of services, benefits and support available to applicants experiencing housing problems

Experience

Experience dealing of making a range of homelessness decisions and decisions on part VI

Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing.

Experience of providing an excellent level of customer care and customer service in a comparable customer service environment. 

Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets.

Experience of achieving performance targets, deadlines and meeting departmental objectives

Experience of providing an effective advice service to members of the public

Experience of implementing an equality and diversity approach to service delivery

Experience of working in a demanding front line customer service environment and of dealing effectively with confrontational and challenging situations   

Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need

Experience of carrying out interviews, investigations, negotiations

Experience of effective record keeping including electronically

Skills / Abilities

Ability to work in partnership with a wide range of people and organisations. 

Performance focussed and able to meet targets and support the team to deliver.

Proactive, flexible and responsive 

Able to achieve positive outcomes for customers

Ability to work as part of a team and take initiative with own cases. 

Ability to participate in effective joint working across services.

Commitment to the promotion of a homeless prevention approach.

Flexible, problem-solving approach to service delivery with a positive attitude to change and ability to identify opportunities and develop innovative housing solutions for customers 

Able to set and maintain the highest standards in professional relationships and behaviour with customers, colleagues and other external contacts.

Ability to work effectively and even-handedly with people from diverse backgrounds and circumstances

Ability to analyse complex issues and written material quickly, to think creatively about problems and identify solutions

Ability to plan, prioritise and delegate work and achieve tasks within tight deadlines 

Ability to effectively use range of IT applications including database, Word, spreadsheet.

Job Category: Human Resources

Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council

Hours per week: 37

Start date: Immediate start

Salary: £27.00 per hour

The successful candidate will be required in the office 2 days per week + plus they will also be required on site for other meetings.

Purpose:
To provide HR support and assistance to the HR Operations team and give advice and guidance to
managers and staff. In doing so the role holder will build and develop effective working relationships with managers which will allow the role holder to have an impact in influencing and supporting managers to achieve their local and the corporate objectives.

Accountabilities:
In consultation with the HRBP, provide managers and staff with appropriate advice and guidance
on Council policies, terms and conditions of employment and other HR related issues in
accordance with employment legislation.
Support, coach, challenge and empower Directorate line managers in managing people issues
(e.g. Disciplinary, Grievance etc.)
Dealing with local trade union (TU) representatives in relation to individual cases or local
collective issues; Build and maintain relationships with line managers, employees and TU
representatives across the Directorate(s) to ensure positive interactions and speedy resolution of
any issues that arise
Responsible for screening all vacancies, identifying potential redeployment opportunities for
employees on the redeployment register and assist in matching them to suitable alternative jobs
across the Council.
Undertake effective Job Evaluations, drawing on benchmarking data and ensuring a fair, consistent
and objective assessment
Ensures senior Directorate stakeholders receive insight from their people data (e.g. sickness
reporting, grievance numbers etc.) To update the casework database (paper-based and electronic)
in an accurate and timely fashion and provide essential HR data for monitoring purposes as
required.
Finds solutions to problems relating to strategic, policy or legal constraints or requirements
2
Understands local issues in the Directorates and takes action based on the implications from a HR
perspective
Ensures that relevant work is passed to the appropriate point in HR as required
To advise on and participate in staff appointments where appropriate, ensuring that Council
procedures are followed in terms of the grading, advertising recruitment and selection of staff.
To contribute to the overall development of the HR team including HR policy development and
projects.

Qualifications:

1. CIPD qualified, or working towards this with experience of working effectively in a
complex organisation.
2. A proven track record of providing clear, balanced advice and guidance on HR
issues
3. Experience of working successfully with Senior Managers on complex HR issues
4. Experience of working in a HR department in a customer focused organisation,
proactively facilitating and leading change

Knowledge and Experience:
5. Significant experience of casework management; disciplinary, grievance,
attendance and well-being, conduct and performance
6. Up-to-date employment law knowledge, practical application on case
management and ability to apply and implement process and policy change
7. Strong verbal and written communication skills
8. Solid understanding and experience in applying employee relations and
employment practices in order to manage employee issues.
9. Interpret the Council�s HR Policy & Procedures and provide advice to
stakeholders appropriate to the situation
10. Develop HR colleagues and line managers
11. Strong analytical skills and the ability to evaluate data and establish key insights
12. Ability to interpret financial, people and performance data and commentaries
13. Ability to review and challenge content provided by other team members and local
HR teams
14. Understanding of the Directorate’s objectives and priorities
15. Able to integrate external sources of data where necessary (e.g. using CIPD /
ACAS websites)
16. Ability to interpret financial, people and performance data and commentaries,
identifying and evaluating the key pressures and opportunities, ensuring that
mitigation is identified, both from internal and external sources where necessary
17. Persuade others using straightforward and simple techniques, clearly
communicate work requirements even if these are technical, complex or
contentious and create challenge to views of others if appropriate, in turn
explaining own position with evidence when challenge
18. Evaluates current situation based on previous experience; identifies advanced
implications/ conclusions from the logical analysis of a complex situation or issue.
Ensure data from all relevant sources can be gathered in order to assess complex
problems and come up with the most appropriate solution

Job Category: Social Care Qualified

Job location: County Hall, Freemans Way, Haverfordwest, Pembrokeshire, SA61 1TP, Pembrokeshire County Council

Hours per week: 37

Start date: Immediate start

Salary: £30.14 per hour

We have a fantastic opportunity for a Social Worker to join our team providing support to children and families in the Child Care Assessment Team within the Social Services and Housing directorate.

The Child Care Assessment Team is a statutory team that undertakes child protection, Young People Looked After, Court and family support work with families under the remit of the Social Services and Well Being Act (Wales) Act 2014 and related codes of practice.

We are looking for a qualified Social Worker to join the Child Care assessment Team who will be responsible in ensuring that the needs and services for children and families within Pembrokeshire.  The Social Worker will be required to meet statutory timescales, complete assessments within timescales, undertake child protection investigations and manage their case-loads, including Court Cases. The Social worker will be part of a S.47 JI rota, consisting of  two social workers on this rota daily and will be completing assessments of higher end child in need cases and where there are concerns being raised for exploitation.  CCAT are currently developing a S.47 Team and an Assessment Team

Job Category: Housing

Job location: Ashfield District Council, Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA, Ashfield District Council

Hours per week: 37
Salary: £30,745 

Start date: Immediate start

Working to prevent and relieve homelessness by offering advice and support to individuals facing housing challenges

Consider and assess homeless applications in accordance with the Housing Act 1996 Part 7 as amended by the Homeless Reduction Act 2017

To provide clients with a personalised Housing Plan to ensure clients have the best chance to improve their housing options.

To reach decisions and recommendations on homelessness cases, in accordance with the legislation and relevant case law.

Assess the clients needs, explore options and make decisions related to housing,  working with those at risk of becoming homeless or already experiencing homelessness. 

Assessing Homeless Applications from first initial contact through to making s184 decisions

Dealing with both clients and multiagency staff both in person, over the phone and via Teams.

To ensure that risk assessments are carried out and referrals are made as necessary for clients to enable them to be considered for all housing options

Job Category: Social Care Qualified

Job location:  Mardy Park Resource Centre, Abergavenny, Monmouthshire, NP7 6HU, Monmouthshire County Council

Hours per week: 37

Start date: Immediate start

Salary: £29.24 per hour

Monday to Friday generally 9am to 5pm.

Please see SW job spec.

Must have experience in adults and be reliable.

Job Category: Facilities & Environment

Job location:  Placement location is Ysgol y Fenni – St David’s Road, Abergavenny. Monmouthshire. NP7 6HF, Monmouthshire County Council

Hours per week: 16

Start date: Immediate start

Salary: £12.65 per hour

Hours of work will be 15:30pm until 18:30pm

Job Category: Social Care Qualified

Job location:  Civic Campus, Euclid Street, Swindon, SN1 2JG,Swindon Borough Council

Hours per week: 37

Start date: Immediate start

Salary: £37.10 per hour

Must be able to attend office 3 days per week

“A Team Manager is required within the Family Safguarding Service. 

Job Purpose:

To ensure that the team provides a high quality service to children; focused on good outcomes with timely interventions at the right level within statutory guidelines and within given resource and budget availability.

To model good management by taking professional responsibility for the provision of a high quality and responsive service.

To determine priorities, assess need, and safeguard children to promote positive outcomes in line with national standards, working closely and collaboratively with other areas of children�s services; partner and other external agencies.

To initiate and implement strategies and plans, operational business plans, recent research, legislation and policy guidance for the delivery of the Council priorities, to achieve national government expectations and performance to local and national targets. To ensure these are known and understood by all staff.

To contribute to the strategic development of children�s social care and Children, Families and Community Health more widely through taking lead responsibility for specific aspects of work. With other managers and partner agency colleagues, to develop and deliver high performing and targeted services to improve and achieve best outcomes for children and their families. “

Job Category: Social Care Qualified

Job location: Walliscote Grove Road, Weston-super-Mare, North Somerset, BS23 1UJ, North Somerset Council

Hours per week: 37

Start date: Immediate start

Salary: £21.52 per hour

Monday to Friday, be able to work independently. Hybrid working can be considered depending on the performance of the successful candidate.

Successful candidate will be expected to carry out all duties and responsibilities of qualified and experienced Social Worker.  This includes but not limited to the following:- Care Act assessment, designing packages of care, reviews, Mental Capacity Assessments, Best Interest decision making, Safeguarding interventions, Court of protection referrals, Community DoLs,  multi agency working, team working etc.

Job Category: Manual Labour

Job location: Darby Close, Cheney Manor Industrial Estate, Swindon, SN2 2PN, Swindon Borough Council

Hours per week: 37

Start date: Immediate start

Salary: £13.26 per hour

Job Purpose:
To maintain a high standard in the collection of domestic waste and recycling.
To promote recycling to encourage participation to achieve 50%.
Visit and collect refuse and recycling from upwards of 1000 properties per day.
Key Accountabilities:
1. Ensure all waste is loaded into the vehicle in a considerate, safe and proper manner to comply with all relevant health and safety procedures.
2. Role demands a high amount of physical and repetitive working.
3. Report daily to the supervisor at the start and finish of every shift.
4. Compile any relevant paperwork and ensure that it is placed for easy retrieval when required.
5. Identify the reason of non-collection of waste materials to the driver.
6. Identify and sort different acceptable materials and ensure they are placed in the correct hopper to maintain a constant clean level of recycling material.
7. Maintain mandatory training and establish any training and discuss needs with line manager.
8. Employee is responsible to demonstrate and advise skills and relevant procedures (Assisted Collections) to new starters and temps and assist and monitor until the crewmember reaches the required standard. .
9. To be aware of any potential conflicts with the public or property whilst assisting the driver in reversing of the vehicle and to be aware of you�re surroundings.
10. Maintain a considerate and courteous manor to all customers at all times.
11. Report any accident damage, or near miss to property, persons, the vehicle and/or containers as soon as possible to the driver.
12. Operate vehicle/plant machinery in the manner it was intended, observing and carrying out all safety regulations/procedures.
13. Maintain complete customer care whilst collecting and ensure all gates are closed and any spillage is cleared up.
14. Ensure that any identified personal training needs are discussed with immediate supervisor.
15. To maintain the A card list for the round and provide the highest level in customer care in line with Service standards.
16. Establish the route with the driver to maintain the regular and reliable collection of waste.
17. Duties may entail working outside normal working hours, including weekends and bank
2
holidays for which the appropriate allowance will be paid.
18. To be fully aware of your surroundings ensuring the well being of members of the public, Other highway users, Pedestrians, Cyclists, Children, Other Team Members this is required at all times throughout the working day.
Supplementary Accountabilities:
In accordance with the provisions of the Health & Safety at Work etc. Act 1974 and the Management
of Health & Safety at Work Regulations 1999 you must take reasonable care so as not to endanger
yourself or other persons whilst at work. You must also co-operate with the Council to enable it to
comply with its statutory duties for health and safety.
You must work in accordance with training or instructions given, make proper use of any personal
protective equipment provided and inform your manager of any hazardous situations or risks of
which you are aware.
You must ensure you undertake responsibilities relating to your position as detailed within your Directorate Health and Safety Policy.
Job Scope: Collection of domestic waste and recyclable materials, maintaining a high standard
Typical tasks supervised/allocated to others: Identify materials, demonstrate skills, be vigilant with respect for the safety of others
Job Scope:
Budget:
Assets: �140,000 vehicle and plant
Knowledge and Experience:
? Experience of collecting and recycling waste materials.
? Preferably have or work towards NVQ 2 waste management
? A Basic understanding of numeracy and literacy
Working Environment:
? Outside and internal works.
? Working in unpleasant conditions (cold, heat, rain, ice, snow)
? Hazardous Conditions will exist at times.
? Early Morning start working in dark
? Working outside of normal working hours maybe required as work dictates.
Potential Risks
? Potential for exposure to needles aggression, Injury, disagreeable or unpleasant hazards.
? The use of PPE, Health and Safety
? High potential of exposure to hazardous materials due to hazardous waste being disguised in bags and not disposed correctly (Asbestos, needles, clinical waste and chemicals).
Decision Making:
? Identifying different acceptable materials
? Risk assess the safe collection of waste types
? Identify and sort different acceptable groups of materials.

Job Category: Social Care Qualified

Job location: High Street, Blaina, Abertillery, Blaenau Gwent, NP13 3BN, Blaenau Gwent County Borough Council

Hours per week: 37

Start date: Immediate start

Salary: £29.22 per hour

Job description

1. To provide social work assessment and care management in line with the policy and procedure of the Authority. 
2. To effectively manage a caseload. 
3. To assist and empower service users to develop their potential for independence and enable them to exercise choices wherever possible. 
4. To ensure the implementation of agreed plans, monitor progress and coordinate the process of reviews that involve service users, carers and associated professional and partner agencies. 
5. To provide full information and advice on the availability of services, the appropriateness of service provision and statutory responsibility of the Department. 

1. To write clear and concise reports for a variety of audiences, including court and safeguarding. 

1. To act as an advocate in pursuit of the service users’ best interests, including educator to professional colleagues and the community at large, the needs and rights of the service user. 
2. As required, to provide or access information or refer appropriately to alternative agencies in matters which require specialist or specific advice, e.g. Welfare rights, legal rights. 
3. To represent Social Services perspective in multi-disciplinary settings etc. 
4. To undertake supervision, personal/professional development and training as required, and in accordance with relevant National/ Local and Departmental policies. 
5. To comply with all relevant County Borough Policies. 
6. To undertake any additional duties appropriate to the role of Social Worker, as required by management. 
7. To comply with the relevant sections of the Authority’s policy statement on Health, Safety and Welfare at Work. 
8. To adhere to the principles of the Corporate Equality Policy and ensure commitment to anti discriminatory practice.

Qualifications/relevant experience 

CQSW: Diploma or BA honours in Social Work

Registered with Social Care Wales

Social Work experience in Children or Adults Services including placements

Knowledge/Skills

Knowledge of current legislation, guidance, regulations and standards

Knowledge and understanding of research, legislation and good practice

Good written and verbal communication skills with the ability to write reports

Ability to work as part of a team and in partnership with other agencies

I.T literate

Well-developed negotiating skills

Effective problem-solving skills

Ability to analyse and evaluate information and to apply criteria to make prioritised judgements

Knowledge of anti-discriminatory practice and equal opportunities

 Special Requirements

Current driving license, ability to travel as required and access to a car for work purposes.

Job Category: Housing

Job location: Laurence House, Catford Rd, London, Greater London, SE6 4RU,
Lewisham Council

Hours per week: 35

Start date: Immediate start

Salary: £27.75 per hour

London Borough of Lewisham’s Housing Needs Service is looking for a Void Coordinator to oversee and manage temporary accommodation voids. The ideal candidate will be able to:

• Contract manage contractors to ensure quality service delivery and value for money. 
• Ensure voids are turned around quickly.
• Reduce void back log. 
• Draft SoW’s using the relevant SoR codes. 
• Act as a point of contact between different departments. 
• Excellent IT skills for presenting 

Job Category: Revenues & Benefits

Job location: Wallfields, Hertford, Hertfordshire, SG13 8EQ, East Hertfordshire District Council

Hours per week: 37

Start date: Immediate start

Salary: £28.31 per hour

Pay rate negotiable depending on skills and experience.

Job Category: Social Care Qualified

Job location: Plough Lane, Hereford, Herefordshire, HR4 0LE,  Herefordshire Council

Hours per week: 37

Start date: Immediate start

Salary: £24.08 per hour

£150 per week accommodation expense

45p per mile Business Mileage

About Us

Herefordshire Council Child Protection & Court Teams

The Childrens Safeguarding and Support teams are based in the centre of Hereford with good transport links to get around the City as needed. The staff are very welcoming and are always keen to offer help and guidance if needed to anyone new to the team.

We work alongside families in improving outcomes for their children, we have a restorative approach to social work and this is also evident in the team culture and senior management style as we are always available for discussions on complex matters which we work together to ensure the right outcome is achieved for our families.

The Social Workers work closely with the Council’s Legal Team to complete Court applications this can be a learning experience for Social Workers but plenty of support is available to help when needed, we have court progression officers who support the teams in ensuring we meet court timescales and identify any training that may be required to ensure that our staff feel equipped & supported.

You will be fully qualified (DipSW, CQSW, CSS or equivalent), with a minimum of 3 years experience in statutory social care. Confident in managing a complex caseload, with strong report and experience of taking the stand and giving oral evidence you will be dedicated to improving the lives of children and families within Herefordshire.

Herefordshire is on a journey and we would like you to be part of our next chapter. This is an exciting opportunity to have a genuine impact on the local authority and help improve and protect the children and young people within it.

Herefordshire has a really strong team ethos. Our teams are passionate about the work they do and the positive difference they and the teams they are in make to people’s lives. This is all underpinned by the focus and support from their managers and the council as a whole.

We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond.

Come to Herefordshire and join the journey.

Job Category : Housing

Location :Enfield Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary:  £30.39

**Job Opportunity: Visiting Officer**

Join our Financial Assessment / Income and Debt Team as a Visiting Officer! This role spans two services, offering a variety of tasks including:

– Inspecting empty or altered properties

– Conducting residency checks and assessment visits

– Assisting housebound or vulnerable customers without support

– Collecting income-related data and other council reductions

As a Visiting Officer, you’ll provide a high-quality, professional service across the Assessment Hub, following standard procedures with minimal supervision. Access to your own vehicle is essential, and travel expenses will be covered. All visits are local to Enfield, and you’ll need to produce detailed reports.

**Requirements:**

– Experience in providing a visiting service

– Adaptability and willingness to work across different hubs

– Strong communication skills for explaining complex matters

– Good IT and technical skills

– Commitment to continuous professional development

**Essential Knowledge:**

– Understanding of collection, income-related assessments, and benefit services

– Knowledge of best practices in income collection and assessment within a local authority

– Familiarity with welfare benefits and value for money principles

**Additional Information:**

– Start date is flexible

– Enhanced DBS without barring list required

– Candidates must be car owners/drivers

We look forward to working with you!

Job Category : Housing
Location : Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £20.00

Job Opportunity: Visiting Officer

Join our Financial Assessment / Income and Debt Team as a Visiting Officer! This role spans two services, offering a variety of tasks including:

Purpose of the Role:

Visiting officers provide high level quality, professional and comprehensive visiting collection/assessment service across the Assessment Hub, are adaptable and are able to follow standard operating procedures with limited supervision.

Deliver an effective, efficient and customer focused service in line with Corporate Policies and within national and local legislative requirements.

Visiting officers should actively support continuous improvement and the implementation of automation and efficient ways of working.

This position will also require the holder to keep up to date with developments and practices in the service.

Dimensions including Structure Chart:

Some supervisory responsibility would be expected to assist with the induction of staff, on the job training of colleagues and students, and the allocation and checking of work.

Expectation that a general knowledge of the area would be quickly developed by visiting officers.

Key Accountabilities:

1. Responsible for delivering, to a high standard, the visiting support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services. Including but not limited to the:

• Inspection of empty or altered property
• Residency checks and other verification of assessment visits
• Visits to assist housebound or vulnerable customers who have no advocacy or family support
• Collection/income related and other council reductions and relief visits.

2. Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.
3. Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner
4. Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
5. Deal with customer enquiries at all levels and follow through to resolution, ensuring all relevant systems are updated and the adequate audit trails are in place.
6. Maintain clear and up to date records of customer contact and work undertaken across the shared resource and proactively establish areas of specialism within the Assessment Hub.

• Inspecting empty or altered properties
• Conducting residency checks and assessment visits
• Assisting housebound or vulnerable customers without support
• Collecting income-related data and other council reductions

As a Visiting Officer, you’ll provide a high-quality, professional service across the Assessment Hub, following standard procedures with minimal supervision. Access to your own vehicle is essential, and travel expenses will be covered. All visits are local to Enfield, and you’ll need to produce detailed reports.

Requirements:

• Experience in providing a visiting service
• Adaptability and willingness to work across different hubs
• Strong communication skills for explaining complex matters
• Good IT and technical skills
• Commitment to continuous professional development

Essential Knowledge:

• Understanding of collection, income-related assessments, and benefit services
• Knowledge of best practices in income collection and assessment within a local authority
• Familiarity with welfare benefits and value for money principles

Additional Information:

• Start date is flexible
• Enhanced DBS without barring list required
• Candidates must be car owners/drivers

We look forward to working with you!

KNOWLEDGE, SKILLS & ABILITIES (You are not restricted to 2 criteria for each category)
Job Specifics – Skills, Experience
(In this section you should list between 4 and a maximum of 8 essential recruitment and selection criteria and 2 desirable criteria). The information you provide in this section will be used in the recruitment application process to assess the suitability of job applicants.

Essential:
• Experience/successful track record of providing a visiting services.
• Adaptable and keen to be part of a pooled resource across the assessment hub
• Experience of dealing with income related and other claims, changes in circumstance and other enquiries within a collection/assessment related environment delivering high quality services
• Good written and oral communications skills and the ability to communicate complex matters effectively to customers.
• Good IT/Technical skills, knowledge
• Evidence of continuous professional development of skills and knowledge

Desirable:
Experience of collection/assessment related roles
Business administration/professional collection/assessment qualification
Competencies:

1. Influence
   a. Build Relationships
   b. Communicating Information
2. Solving Problems
   a. Investigating Issues
   b. Creating Innovation
3. Adaptability
   a. Resilience
   b. Giving Support
4. Deliver Results
   a. Driving Success
   b. Planning and Managing Resources
   Knowledge
5. A good understanding of collection, income-related assessments and benefit services delivered across the Council
6. A good knowledge of best practice approaches in collection/assessment of income related and other reductions within a local authority environment
7. A good understanding of welfare benefits and best practice approaches to aligning decision making with value for money principles
   Qualification(s)
8. Business administration/Local Government professional qualification in collection/benefit/welfare reform services or equivalent

Job Category: Childrens Services

Job location: Plough Lane, Hereford, Herefordshire, HR4 0LE, Herefordshire Council

Hours per week: 37

Start date: Immediate start

Salary: £50.00 per hour

Salary: 08HC £36,363 – £40,777 (plus market supplement of £5,000 per year £41,363 – £45,777)

Welcome payment: £10,000 Relocation package of up to £10,000 availableAbout the Role

Are you passionate about making a real difference in the lives of children and families? We are looking for skilled and committed Social Workers to join our Safeguarding and Support teams.In this vital role, you will work directly with children, young people, and their families to create meaningful, lasting change. You will build trusting relationships, offer early help and support, and when necessary, take decisive action to ensure children are safe and thriving. Our focus is on working collaboratively with families, empowering them to overcome challenges while always keeping the child’s voice at the centre of everything we do.We are passionate about the work we do and strive to continue to make improvements, helping families feel part of the journey and providing an inclusive and collaborate service. We want to empower children and their families to make the changes that are needed, however where it is necessary to ensure alternative safe care arrangements, we are committed to ensuring we do so in a professional, skilled and sensitive way’.Herefordshire is on a journey, and we would like you to be part of our next chapter. This is an exciting opportunity to have a genuine impact on the local authority and help improve and protect the children and young people within it.

 About You

We are looking for Social Workers who are:

Passionate about safeguarding children and supporting familiesSkilled in assessment, planning, and delivering interventionsCommitted to working collaboratively, inclusively, and creativelyResilient, reflective, and confident in making difficult decisionsAble to work effectively within a supportive team environmentRegistered with Social Work England and hold a recognised Social Work qualification (Degree/DipSW/CQSW)

Our Safeguarding & Support Teams

Our Safeguarding and Support service is made up of six teams, which work out of three locality offices: South Locality, North Locality and Central locality.  Each Team comprises of a  a Team Manager, Senior Practitioners, Social Workers, and a team of Family Support Workers. Locality working gives you the opportunity to stay connected, meet new colleagues, and easily access support — all while benefiting from the flexibility of home working.We are proud of our restorative approach to social work — a way of working that is firmly embedded in our team culture and management style. Collaboration and reflection are at the heart of how we practice: senior managers are always available for guidance and support, especially when navigating complex cases. 

What We Offer

Starting salary of £36,363 – £40,777 (plus market supplement of £5,000 per year £41,363 – £45,777)Welcome payment £10,000 for experienced social workers joining our children’s teams Retention payment scheme Relocation packages: support of up to £10,000 Pension Scheme Enrolment in the Local Government (LGPS)Professional development: protected time and budget to support social workers develop themselves and their careers. Career progression: clear pathways to progress to senior social worker level Generous Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annumFlexible working: flexi-time, job-share, part-time hours and, in some instances, home working Employee Assistance Programme: 24/7 access to support and counselling Payment of professional membership fees Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts. 

Job Category: Social Care Qualified

Job location: Plough Lane, Hereford, Herefordshire, HR4 0LE, Herefordshire Council

Hours per week: 37

Start date: Immediate start

Salary: HC8 £36,363 – £40,777 (plus £5,000 market rate supplement per year £41,363 – £45,777) 
Welcome payment: £10,000
Relocation package of up to £10,000 available
Contract: permanent

The Role

We are making huge progress against our plans for improvement and are looking for passionate and committed Social Workers for our Children in Care teams who value the opportunity to work directly with children and families. We have a strong coproduction ethos in the service helping children feel a sense of belonging, security and supporting them to thrive and achieve.

Working within the Children & Young People in Care Team you will thrive bringing your knowledge and experience to this supportive team, to make a difference. You will work closely with colleagues from multiple professions to ensure that the voice of the child is always heard.

This is an exciting opportunity to have a genuine impact on the local authority and help improve and protect the children and young people within it.

We recognise the importance of feeling valued as a Social Worker and ensure that we celebrate staff achievements, give shout outs to recognise good practice and promote a working environment where staff feel valued, supported and developed in their role. Good training opportunities are regularly provided.

We Offer

A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:  

• Social Worker starting salary: HC8 £36,363 – £40,777
• Market rate supplement: plus £5,000 per year
• Welcome payment: £10,000 for experienced social workers joining our children’s teams
• Relocation packages: support of up to £10,000
• Pension Scheme: Enrolment in the Local Government (LGPS)
• Professional development: protected time and budget to support social workers develop themselves and their careers. 
• Career progression: clear pathways to progress to senior social worker level
• Generous Annual Leave: 31 days (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts. 

Job Category: Social Care Qualified

Job location: Plough Lane, Hereford, Herefordshire, HR4 0LE, Herefordshire Council

Hours per week: 37

Start date: Immediate start

Salary: £18.31 per hour

The role

We would like to welcome a Social Worker with substantial children’s social work experience to join our countywide Kinship team.  Your role will involve assessing Connected/Kinship Foster Carers and potential Special Guardians, as well as supporting these individuals.  Collaborating with colleagues and services your work will enhance placement quality, stability, and support for caregivers. 

You should bring prior experience in Children’s Services, preferably in Kinship or Fostering, along with expertise in conducting complex assessments for Court/Foster Panel, and a strong background in safeguarding.  You must understand regulatory requirements in relation to Kinship care.  Excellent assessment skills are essential, with the ability to provide analytical comprehensive reports within set timescales.

Kinship is a specialist team within our broader fostering service, focusing on assessment of connected person foster carers and Special Guardians, and the support and supervision of approved connected foster carers.  We also cover private fostering and offer ongoing support to Special Guardians post-order.We are a dedicated team, passionate about improving the lives of our children and young people, and ensuring Kinship carers receive the support and recognition they deserve. 

Essentials: You will be fully qualified (SW Degree, DipSW, or equivalent social work qualification), with a minimum of 3 years’ recent experience in a statutory setting, preferably within Kinship & Fostering.  You must be registered with Social Work England and you must have a full driving licence with access to a car. 

We Offer

• A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
• Basic Salary of 08HC £36,363 – £40,777
• Market rate supplement £5,000 per year
• Welcome payment £10,000 for experienced social workers joining our children’s teams
• Relocation packages: support of up to £10,000
• Pension Scheme Enrolment in the Local Government (LGPS)
• Professional development: protected time and budget to support social workers develop themselves and their careers.
• Career progression: clear pathways to progress to senior social worker level
• Generous Annual Leave: 31 days’ annual leave plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.