Job Board

Job Category : Administration

Location : County Hall, Chichester, West Sussex County Council

Hours Per Week : 37.00

Start Date: Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £14.84

**** PLEASE NOTE****

The Support Officer role in our team is more like an office administrator role, they will be required to work on a variety of tasks across various projects and working with different team members. As such, we are looking for someone who has experience/comfortable being quite flexible and adaptable when working on various different projects. Has excellent time management and understands how to prioritise their workload and re-prioritise if new urgent requests come in. The role will not work on just one project but will help support the delivery across several different projects, sometimes helping to set up meetings, take minutes for meetings, progress actions from the meetings and provide regular communication to stakeholders.

We appreciate the job description is titled ‘Project Support Officer’, but this is not a formal project management role and those with 10+ years’ experience managing projects and with PRINCE2 training, are not going to be the right fit for this role.

Pay Grade: Grade 7 – £14.84/hr

Working pattern: Full time

Working arrangement: Office base is County Hall, Chichester but the team does hybrid working. One day a week in Chichester and the rest of the week working remotely. 

Job Description : 

An exciting opportunity to join West Sussex County Council’s Economic Growth 

Team. The team delivers a broad range of evidence-led economic initiatives and 

programmes in response to the needs and opportunities of the West Sussex 

economy. We are looking for a Project Support Officer to work at the heart of 

the team supporting with a range of projects and initiatives.

The Project Support Officer will play an important role in supporting the delivery 

of a range of new projects, having the opportunity to help shape the approach. 

This is a great opportunity to work in a collaborative team on projects that make 

a difference in our communities. 

The role holder will coordinate activities in line with the team business plan, as 

well as plan and assist in the development and staging of a variety of events, 

including meetings, seminars, briefings etc.

They will also support  communications and marketing activities, including through social media.

There is a regular and intrinsic requirement to communicate in English with 

members of the public.

Required experience and skills

(These will be used as the shortlisting criteria)

Key Skills:

1. Sound communication and interpersonal skills in order to interact effectively

with a range of clients and create effective working relationships.

2. Ability to organise / prioritise work, co-ordinate a variety of tasks in a clear

and logical way and meet agreed deadlines which minimise the disruption to

the business.

3. Good literacy and numeracy skills in order to understand complex written

instructions describing tasks and to check financial invoices and other

documents.

4. Sound and accurate IT skills including a good working knowledge of MS Office

applications for analysing, report writing and maintaining data at a high level.

5. Ability to present information clearly, concisely, accurately and in ways that

promote understanding, either verbally or in written form.

6. Ability to interpret varied and complex information to produce high quality

documents with minimal guidance.

Qualifications and/or experience:

• Level 4 qualification in a relevant area, OR equivalent practical experience,

demonstrating the same level of applied knowledge in researching, analysing

and evaluating arguments and information.

• Experience of working within a small team with evidence of effectively

supporting the delivery of projects / initiatives, developing report

documentation, and problem solving.

• Degree or Diploma in Business Administration or equivalent – Desirable

• Experience working in local government or economic development –

Desirable

Job Category :Driving

Location : Council Offices 20-22 Lordship Lane, Southwark Council

Hours Per Week : 30.00

Start Date : Imemdiate Start

Start Time : 09:00

End Time : 17:00
Salary: £18.26

Culture  Libraries  and  Learning  is  committed  to  achieving  the  Council’s  mission  and  key  priorities such  as  lifelong  learning,  inclusion,  economic  regeneration  and  tourism  through  the  successful delivery of its services. These strategies are supported by the Council’s management initiatives and quality  systems,  including  achieving  and  maintaining  the  Investors  in  People  and  Charter  Mark awards, the Equal Opportunities and Managing Diversity framework, the performance management system, and the government’s Best Value programme. 

The Library Service is committed to achieving the national objectives set out in Framework for the Future: the Government’s 10 year vision for the Public Library Service in relation to lifelong learning, social inclusion, the development of reading and basic skills, and staff development and to ensuring that these align with and reflect local and regional priorities.

PURPOSE OF THE JOB

The purpose of this role is to facilitate the efficient and effective provision of public library services by delivering stock and other items across the borough. This includes occasional out-of-borough collections and deliveries. Additionally, the role involves maintaining administrative tasks associated with van delivery to ensure smooth operations. Ultimately, the aim is to contribute towards delivering a high-quality public library service to the community. 

PRINCIPAL ACCOUNTABILITIES

1.         To  deliver,  single  handed,  containers  of  books,  parcels  and  other  materials  to  Libraries  in Southwark

2.         To collect containers from Libraries and other locations and sort contents (en route and at main office) so that items are delivered as quickly and efficiently as possible.

3.         To make occasional out of borough collections and deliveries.

4.         To sort and deliver items of post and help in the distribution of promotional items to Libraries. 

5.         Dealing  with  incoming  and  outgoing  mail  and  other  items,  including  phone  calls  according  to Council regulations.

6.         To maintain such records as may be required e.g. fuel amounts drawn, route maps.

7.         To drive, clean and carry out routine maintenance checks on vehicle, i.e. oil, coolant and fuel levels, tyre pressures, etc.

Knowledge, including educational qualifications:      Essential 

            How assessed 

1.         General awareness of current public library services            

2.         Current clean driving licence  

Experience:                 

3.         Experience of driving a large vehicle, and ability to operate a schedule of stops     

4.         Must be capable of lifting parcels (average weight 12kg) throughout the working day       

5.         Experience of working for long periods without supervision

Aptitudes, Skills & Competencies:                  

6.         Ability to communicate effectively with all members of the community, and act as link between main offices and branch libraries       

7.         Ability to deliver and sort items correctly to reach their 

destinations efficiently           

8.         Ability to maintain the van and present it for servicing at correct times

9.         Ability to submit route plans and mileage reports    

10.       Ability to work without constant supervision and on own initiative

Special Conditions of Recruitment:                

Comply with and promote the Council’s Equality and Diversity policies

Attendance at meetings outside of office hours as and when required       

To travel to any library establishment in the borough.

To carry out routine maintenance checks on the delivery vehicle.

To work with the information technology provided as required (with training).  

Commitment to health and safety.

Display the Southwark values and behaviours at all times and actively promote them in others.

Job Category : Building Services & Maintenance

Location : Mount Pleasant Car Park, Liverpool, L3 5RR, Liverpool City Council

Start Date : Immediate Start
Salary: £12.96

You will secure effective and efficient management of City Council’s various on/off street (including multi storey) parking. 

As a service we work a 24/7 365 service dealing with members of the public on a face to face or through an intercom.  Parking Services manage four multi story car parks for Liverpool City Council we need to have a number of staff on duty at any one time. In the event of an emergency, we are required to have staff respond immediately. 

We have key staff on duty with training to deal with any issues with members of the public, Health and Safety issues and patrolling all four sites for criminal activity and to evict rough sleepers. 

We control all car parks from one location and supply a service to the Arena and convention/exhibition centre. This role is subject to shifts on a 24/365 basis.

Job Category : Sec / Admin

Location :Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council

Hours Per Week :35.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £18.10

Job Purpose

To be responsible for a case load managing the finances and property for vulnerable

adults for whom Liverpool City Council is the Court Appointed Deputy of Appointee.

Main Areas of Responsibility:

• To protect the property and financial affairs of vulnerable adults who are

subject to the Court of Protection.

• To act under the delegated Court Appointed Deputy to enforce the Court

Order on behalf of the Court, LCC and the client.

• At all times, the Post Holder must adhere to the Directions of the Court Order

and meet the Local Authority Deputy Standards set by the Office of the Public

Guardian and act in compliance to the Mental Capacity Act (2005).

• Liaise with the Court, Social Workers and other LCC staff, HMRC, DWP and

other government bodies and financial institutions on behalf of and in the best

interest of the client.

• To ensure COP representation at appropriate meetings in relation to an individual

client and their family members.

• Advise and explain to Social Workers and family members the procedures

relating to deceased Clients subject to Court of Protection regarding the funeral

and estate.

• Report to Office of the Public Guardian Visiting Officers on open/active cases.

• To provide guidance and training to appropriate staff.

• To carry out any other tasks reasonably required of the post holder

Qualification and training

Essential

• 5 GCSE’s/NVQ Level 3 in administration or equivalent (A)

Desirable

• ECDL

Experience

Essential

• Knowledge and understanding of the Court of Protection and Local Authority Deputy

Standards 

• Experience of managing finances and property

• Experience of producing work of a high standard and working to tight deadlines 

Desirable

• Experience of consulting with and advising staff, members of the public external

providers

• Experience of working with core IT and financial systems

Skills/Abilities

Essential

• An understanding of the Mental Capacity Act (MCA) and its Code of Practice

• Excellent verbal and written communication and interpersonal skills 

• Well-developed IT skills 

• Good organisational skills and ability to use own initiative and prioritise own

workload

• The ability to deal with distressed and/or aggressive customers in a sensitive

and professional manner 

Desirable

• The ability to work independently and manage a personal caseload

• The ability to communicate and liaise efficiently at all levels within the Council

and with external partners

• The ability to deal with potential conflict but deliver positive outcomes

• The ability to produce quality work within highly pressurised and time

restricted situations

Commitment

Essential

• Practising and promoting equality or opportunity and non- discriminatory practice

• Provide a quality service to meet the needs of all services the applicant supports 

Desirable

• An understanding of and a personal commitment to the Vision and Values of

Liverpool City Council

• Commitment to Best Practice and to participate in the development of the team

Other

Essential

• A commitment to equal opportunities 

Desirable

• A commitment to providing customer focussed services

• Ability to work with minimum supervision, a conscientious attitude, willing to learn new skills, be prepared to question and seek continuous improvement

Job Category : Social & Health Care Non-Qualified

Location : Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time :09:00

End Time : 17:00
Salary: £25.90

Please ensure you have significant experience as a broker – particularly in children’s services.

This is a senior role NOT an entry level role and the pay reflects that

Ensuring our children and young people have the best possible placements that are proportionate to their assessed needs and that help them to achieve their full potential is absolutely key. You will be a very experienced, highly motivated, well organised and determined colleague who understands why we must get placements and support right for our children. 

We operate in a fast paced and dynamic market place and your work style and work ethic must reflect this.

CHILDREN’s SERVICES: You will work as part of the Access To Resources Team (ART)  – responding quickly to referrals from Social Work Teams seeking the right placement and support for our children and young people.

You will work with the service to identify trusted providers in Supported Accommodation, Residential care and Fostering agencies where we place our children

This is a hybrid role requiring colleagues to be in the office at least 2 days / week and up to 5 days for the week when they are on duty

You will work proactively within the Placements Team to ensure all children are placed in suitable placements, monitoring referral patterns and use of Independent Fostering Agencies

 (IFAs), and  will ensure that senior managers are alerted to any risks or threats in relation to sufficiency or challenges finding the right placement for our children

Working with the Access To Resources Team and the leadership, you will deliver a responsive and efficient service alongside the Fostering Service and ensure that all parties 

involved in the referral and placement process are kept fully informed when placements are made, 

and that our children’s views are taken into account. 

You will undertake the sourcing and negotiation of suitable placements, and to contribute information about the  market to help maintain the quality of services. 

You will be responsible for keeping accurate records and reporting on 

placement and financial activities by updating individual case notes on Mosaic, attending supervision and fulfilling all of your duties and responsibilities  as required

In this role you will negotiate on placement costs/support packages to ensure cost effective placements. Also ensuring 

placements are agreed by authorising managers and placements contracts (IPAs) are completed in a timely manner as well as 

Mosaic finances. 

Once placements are agreed you will keep in touch with the providers and children building relationships and demonstrating to providers that we are investing in them

You will be expected to undertake a number of Quality Assurance visits to placements that you or team members make

You will attend a team meeting every week day at 9 A.M. to track and maintain an overview of all children waiting for placements and monitor progress on 

identifying suitable carers / homes – you will be expected to proactively contribute to the discussions

With the team you will ensure the best use is made of Southwark’s fostering resources, keeping use of external placements 

to a minimum and promoting the use of Friends and Family Placements as far as possible. 

You will be expected to  keep abreast of local and national changes to best practice when securing placement’s options for 

children and young people including legislative changes and Ofsted guidance. 

 provide placement briefings to the Team Manager and to senior management when requested. 

Work proactively and helpfully with Social Work teams to ensure referrals are of a good standard and where improvements are necessary you will take responsibility for supporting the team to improve the referral

You will  maintain case records and management information on appropriate systems, ensuring that case files 

are organised and up to date

As a senior broker you will work with a degree of independence without the need for close supervision, whilst recognising when 

and how to seek advice from a range of sources. Use supervision to identify strategies to build professional resilience and balance the potential for bias in decision-making.

Knowledge, including educational qualifications:

Essential

or

Desirable

How

assessed

Must hold a recognised social work qualification or equivalent child care

equivalent qualification

Knowledge of the placement needs of looked after children 

A strong interest in promoting permanence and placement stability 

Knowledge of safeguarding procedures and key fostering and residential

legislation, guidance and National Minimum Standards 

Knowledge of roles and responsibilities of key children’s agencies 

Experience:

Experience of developing and managing information systems and using

data to monitor and evaluate performance

Experience of working with foster carers and a commitment to achieving

placement stability through the development of placement support

services

Experience of interpreting performance data from a complex database to

ensure sound strategic management of the service.

Experience of working on own initiative, organise workloads, determine

priorities and meet deadlines.

Experience of financial and resource management within a social care

environment

Aptitudes, Skills & Competencies:

Ability to analyse, interpret & explain data with a focus and drive on

positive outcomes for children

Ability to motivate staff and deal effectively with any performance issues 

Ability to apply work within national and local policies and procedures as

they relate to fostering, and to ensure financial accountability and

transparency

Able to be solution-focused and to work within a systemic framework 

Ability to delegate and negotiate where necessary 

Ability to manage change effectively 

Leadership / Delegation/ influencing and negotiations/ oral

communication / written communication / analytical judgement / decision

making / planning and implementation / customer orientation / changeorientation / confidence / Displays initiative, can-do attitude

Job Category : Admin & Clerical

Location : Ty Elai, Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £12.21




Rhondda Cynon Taf Council is one of the largest Local Authorities in Wales and our vision is “for Rhondda Cynon Taf to be the best place in Wales to live, work and play, where people and businesses are independent, healthy and prosperous”.

If you work for us, everything you do will be about making a positive difference to our community and the public sector.

Our excellent induction, training and development programmes will help you grow in your role. You will be challenged and supported, with the opportunity to learn new and transferable skills whilst playing your part in helping others.

Our generous annual leave allowance will provide you with 26 days holidays (pro rata, increasing to 31 days holiday upon the completion of 5 years of service), in addition to 8 public holidays. We have an excellent pension scheme with employer contributions and our financial support benefits will help to give you a sense of security and wellbeing for the future. We care about the wellbeing of our staff and our family friendly and inclusive policies allow for flexibility when needed. We offer support and advice including counselling, health surveillance, nurse and physiotherapy services. There are also a number of staff networks for employees including the Allies Network, a Disability and Carers Network, Perthyn our LGBTQ+ Network and Spotlight, open to Black, Asian and minority ethnic staff. 

In addition, you will have access to a wide range of staff benefits including discounted ‘Leisure for Life’ membership, ‘Vectis Card’ for discounts on hundreds of products and services, Cycle to Work scheme and a technology purchase scheme. 

Please see our career pages to find out more about working for us.

Knowledge / Education:         

            Essential          Desirable

            Competent with Windows based   IT programmes    NVQ 2/3 in admininstration or its equivalent or a willingness to achieve a suitably relevant qualification within 18 months

            A good standard of education            

Experience:     

            Essential          Desirable

            Relevant office based experience      Administrative experience in a social care setting

            Inputting and retrieving data from computer based systems           WCCIS System Experience

            Experience of Window based packages and data quality processes

Welsh language skills:

            Essential

            Desirable

            Welsh Language Level 1         ☒

All employees will be required to undertake a basic Welsh Language induction to reach this level

            Welsh Language Level 2        ☒

Welsh Language Level 3        ☒

Welsh Language Level 3-5     ☒

Welsh Language Level 4        ☒

Welsh Language Level 5        ☒

            For details about the levels please refer to ‘The Welsh Language Skills Guidance’ online: www.rctcbc.gov.uk/WelshSkills

What skills you will use in the workplace:

            Competency Framework        Administrative Set 

            Competency Areas     Competency behaviours and values

            1. Working in a Team  Helps and support other Team members.

            2.         Communicating                      Effectively       Communicates clearly & effectively.

Listens to others and actively checks own understanding.

            3. Achieving results     Uses their own initiative and works without close supervision.

Follows relevant policies, procedures and legislation.

            4. Personal effectiveness        Has strong computer skills, effectively uses current computer systems.

Is highly dependable and trustworthy.

            5. Complying with Health   & Safety   Takes responsibility for complying with all relevant  H&S procedures and legislation.

Special Conditions and Professional Requirements 

            Ability to travel or have access to suitable transport to carry out the full requirements to the post.

What you will deliver:

1.         To provide a range of appropriate administrative/clerical duties as required:

            Including photocopying.

2.         To input a range of information into divisional databases as required

            and also maintain / update the Division’s client database (WCCIS).

3.         To send out documents relevant to the assessment/review process to clients and service providers in accordance with the Division’s Dispatch of document process.

4.         To deal with incoming/outgoing mail, ensure timely and effective distribution.

5.         Take messages for practitioner work colleagues and deal with all telephone enquiries in a polite and efficient manner.

6.         To provide cover for other administrative staff.

7.         Any other duties commensurate with grade/experience and as determined by your line manager, or as a mutually agreed development opportunity.

8.         To carry out health and safety responsibilities in accordance with the Division’s Health and Safety Responsibilities document.

Job Category : Social Care – Qualified

Location : Enfield Council                   

Hours Per Week :35.00

Start Date : Immediate Start

Start Time :09:00

End Time :17:00

Salary: £30.91

DSE Updated Mapping Description

• Advanced Practitioner: This role is that of technical authority with acknowledged depth of expertise, including the assessment and appropriate management of risk. The role focuses on driving practice improvement across the service through direct development of others and by actively participating in process mapping, procedure specification, and strategy development. The role may involve dealing with the most complex cases, partly to maintain credibility and experience in the field. Assistant Team Manager and Principal Social Worker roles should be aligned to the Advanced Practitioner core job type.

Purpose of the Role:

To assist the team manager in the management of the statutory specialist social work service for disabled children and their families.

To be responsible for the management of the specialist social work duty service, determining whether referrals to the service meet the eligibility criteria for The Joint Service and if not assuring families are signposted to appropriate services/support. To allocate casework and statutory assessments ensuring nationally agreed timescales are met

To maintain the effective delivery of the specialist disabled children’s’ service and to promote an ethos which enables disabled children and their families to gain equal access to community life and ensures that they are safeguarded.

To work closely with Managers within the Joint Service, children’s and adults services to ensure an integrated strategic approach to the development and delivery of disabled children’s services.

To ensure assessments and services are delivered in a manner which reflects the diversity of families and is in line with the Councils policies, performance targets and professional standards of good practise.

KNOWLEDGE, SKILLS & ABILITIES (You are not restricted to 2 criteria for each category)

Job Specifics –  Skills, Experience and Competencies

(In this section you should list between 4 and a maximum of 8 essential recruitment and selection criteria and 2 desirable criteria).  The information you provide in this section will be used in the recruitment application process to assess the suitability of job applicants.

Essential:  

1.         Experience of management within a statutory social work team  with responsibilities for complex cases including court work and a proven ability to support and supervise social work staff

2.         Proven ability to develop and sustain effective working relationships and partnerships within the Joint Service for Disabled Children, other Local Authority groups, partner and external agencies. 

3.         Proven experience in chairing meetings including multi disciplinary groups.

4.         Proven management experience within a diverse service and ability to make decisions relating to the management of casework, staff, finances, the Centre, and deployment of resources within a seven day a week service and outside of normal working hours

5.         Experience of supervising and managing social work staff including performance appraisal and review, which ensure that performance meets specified deadlines and targets in terms of both practise and performance management requirements

6.         Excellent communication and organisational skills and a proven ability to develop and sustain effective working relationships and partnerships within the Joint Service for disabled children, other Local Authority groups, partner and external agencies which contribute to the development and delivery of an innovative service for disabled children and their families.

Desirable:

1. Competent user of Information Technology including integrated children’s systems.

Knowledge*

1.  . Knowledge and understanding of the Children Act 1989 and 2004, Aiming High For Disabled Children Agenda and Every Disabled Child Matters, including an understanding of the issues relating to the delivery of innovative short breaks for disabled children and young people

2.  Knowledge of legislation relating to short breaks for disabled children, Short Breaks regulations 2010.

Qualification(s)*

1.  DIPSW or equivalent social work qualification with HCPC registration.

Job Category : Social Care – Unqualified

Location : Thomas Hardy House, Enfield Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £19.95

The role involves working alongside Social workers, with young adults, previously Looked After by the Local Authority between the ages of 18 – 24years old.

Holding a case load of up to 25 young people, office based work, visits and attending meetings in the local community and outside the borough. 

The main duties would be supporting young people through the transition of being a Looked after Child to living independently, working in partnership with education/Training/Employment agencies and housing and health provisions.

Provide high quality and comprehensive support to the service user and empower them to plan, work towards and achieve their care and health outcomes.

Contribute to efficient service delivery as an individual and as part of a team, in accordance with local policies procedures and legislation.

Key Accountabilities:

•          To work in partnership with each young person on the caseload to develop and implement statutory care plans which promote positive outcomes in all areas.

•          To ensure that statutory responsibly are met and evidenced on each case to meet the expectations of internal and external inspections and to protect the reputational standing of the Council

•          To maintain detailed, accurate and contemporaneous records of case work and financial activity

•          To make referrals to other agencies including adult social care, Connexions, advocacy, police, substance misuse and housing and crucially to ensure that each agency provides the required support to reach young person to minimise costs to the Council and to promote the welfare of young people.

•          To lead and coordinate a multi-agency planning group around each young person to ensure an holistic approach to care planning

•          To secure appropriate accommodation for each young person including those with extreme anti-social behaviour, mental health issues and additional vulnerability

•          To ensure that each young person is supported into appropriate educational, employment or training resource and that their physical and mental health is promoted

•          To work with the home office, solicitors and the ‘no recourse to public fund’ team to ensure that legal status issues are resolved in a speedy manner and that the Council’s resources are targeted appropriately

•          To take part in a service duty rota which provides an emergency response to any leaving care young person whose own worker is away from the office

KNOWLEDGE, SKILLS AND EXPERIENCE                     

•          Significant experience of working with vulnerable young people with a range of complex problems

•          Knowledge of the legislative framework around Looked After Children and Care Leavers

•          Experience in financial planning, monitoring and the provision of best value services

•          Ability to maintain electronic case records in a timely and accurate fashion in line with the Departments recording policy

•          Experience in user participation and an ability to develop and implement strategies to ensure that even the most hard to engage young people influence service delivery and design

•          Demonstrable success in partnership working for the benefit of young people      

            All to be tested by application and interview

Desirable Criteria –  list a maximum of two criteria which you would want applicants to demonstrate•          Qualification in child care/ child development                      

Job Category :Admin & Clerical

Location : Ty Elai, Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:30
Salary: £14.13

Please note for this role it is essential that the candidate can speak fluent Welsh.

KEY OBJECTIVES

To assist customers in self service through the Councils website and to be a member of the Contact Centre team and provide a courteous, efficient and effective service to customers. To deal with enquiries productively within a high volume Contact Centre and provide a satisfactory response to all customers. To utilise information to best effect including web based information, advisor guidance and specific systems and scripting.         

SPECIFIC RESPONSIBILITY

1.         To direct customers to self serve via the Councils website where applicable and if necessary, to assist the customer with this process

2.         To deal with Contact Centre enquiries in a productive manner within agreed processes and quality standards

3.         To maintain an up to date working knowledge of the services delivered through the Contact Centre

4.         To maintain good working relationships with other colleagues and divisions of the Council and outside organisations, on all matters that relate to customer service

5.         To support customers and manage expectations in regard to service standards relative to the enquiry

6.         To provide support to the wider Contact Centre where required

7.         To adhere to rota’s within the Contact Centre

8.         To liaise with back office functions to resolve customer enquiries/complaints

9.         The above list is an indication of the duties, which will normally be expected of this post. However, it is not an exhaustive list and the post holder may be required to undertake other duties, which are within the scope of the post

10.       The post may develop with changing working method and to address service priorities and the duties will be subject to reasonable change

11.       The Contact Centre also requires that employees work both flexibly and co-operatively to ensure service priorities are met.


KNOWLEDGE/

EDUCATION 

            Welsh Language Level 5 (fluent)

Firm commitment to continuous professional development

Commitment to undertake an NVQ in Customer Services    NVQ in Customer Services

EXPERIENCE    Of dealing with Customers

Of using a range of IT applications (including Microsoft suite)

Of interacting with colleagues            Of working in Contact Centres

COMPETENCIES           Administrators Competency Framework

1.         Working with Others  *Knows the role of other teams and individuals and uses this to help resolve Service Users’ issues

Supports other team members when required, particularly new team members

2.         Communicating Effectively     *Passes on accurate information to other service areas

Listens to others and actively checks their understanding 

3.         Meeting Customers’ Needs    Focuses on resolving customer queries quickly

*Anticipates what else a customer might need, and provides them without being asked

Knows what issues they can resolve themselves and when to refer upwards

4.         Demonstrating Techinical Ability       Has a high level of accuracy and pays attention to details

*Understands data protection and doesn’t disclose private information inappropriately

5.         Achieving Results        Is always punctual and ready to start work on time

Takes initiative and can work without close supervision

*Prioritises tasks according to importance for the Council 

6.         Demonstrating Professionalism         Always demonstrates that they take pride in representing the Council

*Is resilient and works effectively under pressure 

Job Category : Legal

Location : Bridgwater House, Somerset Council

Hours Per Week : 25.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £45.31

Undertaking legal advice and support to clients in a wide range of litigation matters, to include homelessness, housing disrepair, debt recovery, possession proceedings, injunctions, both for access to property and in relation to anti-social behaviour, traveller encampments and regulatory prosecutions; including the conduct of legal proceedings and appearing on behalf of the Council in court. 

Providing advice and assistance to clients in relation to education matters, including, in particular, challenges to decisions around SEND and EHC Assessments. 

Supporting junior colleagues and legal assistants within the department. The role may also be suitable for a junior officer who is looking to develop their knowledge and skills in the areas listed above; in which case the role would encompass providing assistance and support to senior officers within the Team and working closely with a senior officer to begin with.  There may also be an opportunity to develop skills in Court of Protection work (adults social care).

Job Category :Planning

Location : Guildhall 2, Royal Borough of Kingston

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £32.16

Principal Planning Officer (Development Management) to undertake work relating to Thames Water Project

Role purpose

The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an

agile and networked organisation and who can support continuous improvement within a constructive organisational culture. You will work with

relevant officers both within the service, and across the Council and our partners, on a range of professional activities and projects, in line with

service priorities and the Council’s Corporate Plan.

The purpose of this role is to support the operational needs and delivery outcomes of the Strategic Planning and Infrastructure team, which

includes the functions of: Development Management, Planning Enforcement and Spatial Planning. The role can include all aspects of

development management and spatial planning work including: planning applications; appeals; enforcement; area-based planning strategies;

planning briefs; project work; the preparation and monitoring of the Local Development Framework, supplementary planning guidance and

other policies; and helping the public take part in planning and support initiatives such as co-design.

The role reports directly to an assigned Lead Officer.

Key activities

Customer

● Working closely with colleagues in the Contact Centre and other services, deliver excellent levels of customer services for the benefits

of local communities and the reputation of the Council.

● Support and facilitate senior officers as they seek to respond to complaints from members of the public, residents groups, the LocalGovernment Ombudsman and Councillors arising from the post holder’s casework.

Job Category : Admin & Clerical

Location : Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date: Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £13.47

Admin / Finance assistant required in Estates Business Support Team

            To provide administrative support in accordance with the key objectives of the Delivery Plan

What you will deliver:

            1.         Dealing with telephone and other enquiries in accordance with appropriate customer care practices, when necessary, accessing relevant corporate information systems.

2.         Assisting in the process of tendering for works in accordance with the Council’s tendering and procurement procedures, including typing and collation of relevant tender documents via the Bravo system.

3.         Manage, monitor and co-ordinate all aspects of statutory / non statutory cyclical property maintenance contracts. Specifically: –

i)          Ensuring compliance with the legislation in conjunction with the Corporate Engineers and appropriate technical staff.

ii)         The management, monitoring and processing of annual cyclical contracts and related documentation via Civica Property and within the specified deadlines.

iii)        The Scheduling of all cyclical contract events via Civica Property.

iv)        The monitoring and processing of all contract invoices in accordance with payment timetables.

v)         The production and dissemination of all contract related information via Civica Property reports.

vi)        The creation, recording and upkeep of all appropriate supporting records / documentation including service reports and certificates. Including Risk Monitor / RAMIS system records.

4.         Issuing, processing and co-ordination of repairs and maintenance orders within strict timescales. Monitoring of orders issued within the Client Services Business Area to ensure accuracy.

5.         Communication with Clients to ensure satisfaction with repairs and maintenance service. Recording of client feedback on appropriate database.

6.         Payment of invoices via Civica Property for both non RMTC contractors and RMTC Contractors in accordance with payment timescales and Welsh Government Directives regarding prompt payment of contractors.

This Person Specification sets out the knowledge and/or qualifications, past experience and personal competencies that would be ideal for this particular post.

The Knowledge/Qualifications and Experience sections describe what is required in terms of the technical ability that is needed to do this job successfully.

The Competencies section describes the kinds of non-technical skills, abilities and personal characteristics that the ideal person for this particular role would have. The competencies describe how that person would ideally work with other people and how they would approach their responsibilities.

The Special Conditions and Professional Requirements section describes any other qualities appropriate to the particular circumstances associated with this role.

Knowledge / Education:         

            Essential          Desirable

Awareness of the requirements associated with the standards and legislation to be observed in the duties of the post. A firm commitment to continuous professional development.  

Knowledge of technical terms used by property management professionals.

Experience:     

            Essential          Desirable

            Experience of financial systems used for monitoring within a property environment.

            Experience of performance monitoring of contractors.

            Experience in an engineering and/or building maintenance support role.

            Experience of management information systems.

            Ability to use the Microsoft Office suite of programs.

            Experience of the requirements of the post.

                        Experience in local government.

                        Excellent IT skills including developing and maintaining computerised systems and databases.

Welsh language skills:

All employees will be required to undertake a basic Welsh Language induction to reach this level

            Welsh Language Level 2        ☒

Welsh Language Level 3       

Welsh Language Level 3-5    

Welsh Language Level 4       

Welsh Language Level 5       

To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity. 

To comply with the Council’s Health and Safety Policies and procedures and undertake any relevant health and safety duties in accordance with local arrangements.

To support the Council to play its part in tackling Climate Change and meeting its Carbon Reduction targets across the services it delivers and also in the goods and services it buys or commissions from other organisations.

All staff have a valuable and vital role in keeping people safe. Any person with concerns regarding the safety of a child or adult at risk, OR the behaviour of a colleague towards a child or adult at risk, has a responsibility to report this immediately. This should be done via the person’s Line Manager, Designated Safeguarding Lead or contact the Cwm Taf Multi Agency Safeguarding Hub.

Job Category : Admin & Clerical

Location : 3 Spilman Street, Carmarthenshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £12.84

Full time in office for training period.

2 to 3 days in office per week once training is completed. 

Full training to be done on role

Initial 3 months – with review for potentially longer 

Welsh speaking preferred however training can be given. 

Mon-Friday 9am-5pm (4:30pm on Fridays)

Must be competent in Microsoft 365 Office 

Role involves dealing with the public via email, telephone

Job Category : Social Care – Qualified

Location : Magdalen House, Bootle, L20 3NJ, Sefton MBC

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £27.60

As part of Sefton YJS commitment to delivering high quality services, we are seeking an experienced YJS Manager to support us with practice development and inspection readiness . The successful candidate will be an experienced YJS Operational Manager with detailed knowledge of standards for children in the youth justice system and practical experience of HMIP inspections. You will be required to support our inspection readiness, audit practice, develop policies and support all staff on their improvement journey alongside the management team. You will contribute to the performance and functions of the statutory board in addition to day-to-day practice

Responsible to: Responsible for: Service Manager (Localities Management)

Qualified and unqualified Localities Team frontline staff

JOB PURPOSE

1. 2. 3. To manage, develop and lead a Localities Service frontline team delivering a high

quality service within a geographical Patch providing early prevention and

intervention support to address the needs of Sefton residents, leading to

improved outcomes, and effective management of the reputation of the service

offer and the Council.

To ensure that the Localities Team responds to new challenges, priorities and

requirements whist maintaining the Council’s statutory obligations using

resources in the most effective manner.

To act as the subject matter expert as required relative to the Core and Local

offer.

MAIN DUTIES

Practice

1. 2. 3. Manage and provide guidance to frontline workers relative to the service

provided within the Core and Local offer with specific responsibility for ensuring

legal requirements and statutory provisions are met in order to improve

outcomes for residents.

Work collaboratively with internal and external colleagues, partners and

commissioning bodies to ensure seamless and co-ordinated offer to a wide and

diverse population.

Develop creative and innovative strategies and implement new approaches to

working practices and refining working procedures as appropriate to drive forward

QUALIFICATIONS

1. Professional Qualification in one of the recognised

service areas and/or significant managerial experience

relevant to the delivery of the Core and Local offer.

EXPERIENCE

1. Experience of developing solutions that will enable the

implementation of key changes to service delivery

2. Experienced line manager, able to evidence getting

the most from direct reports.

KNOWLEDGE/SKILLS & ABILITIES

1. Ability to demonstrate entrepreneurial leadership and

the ability to perform across multiple teams and

different service areas, driving continuous

improvement and organisational change.

2. Ability to deliver and implement strategy and policy

3. Ability to apply solution focused approaches to

problem solving and make decisions of a highly

complex nature with due consideration of the

associated risk factors.

4. Ability to engage effectively with the community and

partners to ensure satisfactory conflict resolution as

appropriate and facilitating solution based resolutions

and interventions

5. Ability to undertake partnership working and identify

future opportunities for collaboration with internal

and/or external partners

6. Ability to demonstrate innovative thinking against

strategic challenges

7. Ability to apply knowledge of change and or

programme management methodologies and the

techniques involved in managing a large and diverse

workforce.

8. Ability to plan/prioritise and sequence multiple and

potentially conflicting priorities.

9. Ability to work under pressure to deliver to deadlines.

Ability to plan and organise own time, create work

schedules, prioritise and set schedules for self and

others.

10. Excellent interpersonal skills in order to build support

for change across the community and partners with

effective outcomes for residents

11. Ability to thrive in a fast moving environment and be

able to deal with a varied and high-profile workload

12. Ability to engage employees, partners and the

community as part of the vision and to utilise coaching

techniques to motivate and build confidence of staff

OTHER

1. Satisfactory DBS check

2. Must be legally entitled to work in the UK

3. Evident commitment to personal continued

Professional Development.

Job Category : Sec / Admin

Location : WREXHAM CROWN BUILDINGS, Wrexham County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary:£12.21
DUTIES AND RESPONSIBILITIES

1)         To be the point of contact for internal and external range of contacts of the Department in relation to matters pertaining to services provided by the Department.  This will include dealing with visitors, telephone enquiries and the taking and passing of messages as appropriate, dealing with email enquiries and identifying and responding to customer queries/needs in accordance with Customer Service and departmental standards.

2)         To be responsible for the collation, input and retention of accurate data and information into electronic and manual Departmental Systems.  To include data retrieval, extraction and presentation to senior colleagues for  reports and other purposes. 

3)         To be responsible for development of accurate local databases/spread   sheets/systems under direction of the manager and to run routine standard/ template reports from systems and data bases, meeting deadlines set by managers and colleagues

4)         To undertake reception cover as and when required, signposting customers, the public and other agency colleagues where appropriate providing an effective and efficient service. 

5)         To maintain a strong network with other Departmental and wider contacts, providing advice on the service and support as appropriate within the scope of the role. 

6)         To ensure that all relevant current information relating to the service is distributed efficiently and professionally to internal and external contacts.

7)         To be responsible for setting up of new electronic and manual files and systems for the Department, e.g. storage, photocopying, archiving and retrieval of closed/archived files in line with the operations of the office.

8)         To be responsible for the opening, sorting and distribution of incoming and outgoing mail/faxes and to assist, as delegated, with the management of email correspondence/diary of the team and colleagues.

9)         To be responsible for providing word processing support and basic excel support to the Department following Departmental and Corporate templates and any statutory requirements, e.g., Letters, Reports, Forms, Policies. To prepare power point presentations, written reports and correspondence on behalf of Managers and colleagues.

10)       To be responsible for issuing items of stationery, and reporting shortages to a more senior member of staff, maintaining any stock inventories and following office procedures.

11)       To undertake various straightforward financial administrative duties in line with financial regulations, e.g., coding of invoices, ordering via the procurement system. To handle small amounts of petty cash and/or be required to calculate and process payments from clients/customers which may include cash, pensions, invoices, cheques, electronic transfers. 

12)       To arrange meetings, invite attendees, collate and distribute documentation prior to events, booking accommodation, travel arrangements, refreshments as required. To take minutes of meetings, including writing up and circulation accurately and a timely manner.  

13)       To maintain and update confidential employee records for the function, i.e. sickness, leave, using the appropriate manual or electronic systems. 

14)       To maintain high levels of confidentiality in all areas of service provision, particularly with reference to any sensitive data or information held. 

15)       Ensure compliance with corporate policies and procedures including the code of corporate governance, health & safety, risk management procedures and financial regulations.

Requirement

Qualifications

5 GSCEs or equivalent experience inc English & maths

RSA II or  III or ECDL or equivalent 

Specialist Knowledge

Word – good keyboard skills

Excel – previous use of 

PowerPoint – experience of

Specialist databases

Knowledge of the service/function

Office procedures

Experience of dealing with cash/petty cash or financial processes

Practical and Intellectual Skills

Experience of working in a  busy office/location

Ability to communicate in Welsh

Experience of IT packages in the workplace or home

Good organisational skills

Ability to respond to some interruptions and adjust work priorities accordingly

Ability to work effectively in a changing environment

Ability to work in a confidential environment

Good communication skills

Ability to follow procedures, policies and organisational frameworks

Personal Attributes

Good verbal, written, numerical and communication skills

Excellent customer service skills

To be understanding and sensitive to client/customer needs

Ability to work as a positive team member

Ability to work to deadlines

Personal Circumstances

Ability to travel across the County Borough to carry out work (e.g. attend meetings / visit clients or work sites)

Equality

Knowledge of and commitment to Equality and DiversityUnderstanding of the importance of Welsh Language and Culture

Job Category : Housing
Location : Guildhall 2, Royal Borough of Kingston
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £26.94

Housing Reviews Officer

Role purpose

The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture. The purpose of this role is therefore to:
● Be responsible for carrying out enquiries and completing reviews of applications made under Part 6 and 7 of the Housing Act 1996, as amended, ensuring that all decisions are legally robust and are issued within statutory guidelines.

Key activities

Customers and Partners
● Builds strong working partnerships across the public, private and voluntary sectors to enable the service to be delivered in an outcome-focused and efficient way
● Promotes community cohesion and Kingston’s commitment to valuing diversity, ensuring the development and implementation of effective social inclusion

Digital/New Ways of Working
● Continually looks for ways to improve and modernise our service to customers, including developing and implementing digital/automated processes and eliminating paper wherever possible.
● Champions the use of new technologies, particularly Google, to enable modern working practices to thrive.

Delivery

1. To carry out thorough enquiries and investigations of reviews and legal challenges under Part 6 and Part 7 of the Housing Act 1996 (as amended), this includes s.202 and suitability reviews. Ensuring that decisions made are fully compliant with relevant legislation, up to date case law and policy, and are issued within targets and statutory timeframes.

Knowledge, including educational qualifications:
Extensive knowledge of local authority legal obligations under the Housing Act 1996, Part VII, Homelessness Act 2002 the Homelessness Reduction Act 2017 Domestic Abuse Act 2021 and the Homelessness Code of Guidance for Local Authorities.
A good knowledge of services, benefits and support available to applicants experiencing housing problems
A detailed understanding and application of the terms and conditions contained in the range of tenancy agreements across all tenures.
Experience:
Experience of carrying out s202 Reviews
Experience of responding to legal challenges, including pre-action protocols and judicial reviews.
Experience of producing clear, detailed and legally complaint letters.
Skills & Abilities
Excellent interpersonal skills including active listening and negotiating. Ability to work with others, and is motivated to achieve excellent performance.
Has the ability to understand and interpret assimilate complex case law, and to think creatively about problems and identify solutions and translate that information into innovation in practice and management.
Has excellent communication administration including the ability to write detailed case notes and technical letters and is able to produce reports and other information for a variety of audiences.
Ability to work unsupervised, prioritise workloads and achieve targets and deadlines
Recognises the role that that technology plays in improving the service and supports the team to fully utilise IT systems

Job Category : Housing

Location : Guildhall 2, Royal Borough of Kingston

Hours Per Week :  36.00

Start Date : Immediate Start

Start Time : 09:00
End Time : 17:00
Salary: £26.94

Job Category : Planning

Location : Guildhall 1, Royal Borough of Kingston

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00
End Time : 17:00
Salary: £34.34

Job Category : Revenue & Benefits

Location : 160 Tooley Street, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £22.15

We are looking for 3 officers to join the Debt Resolution Service within the Income Operations Service.

The aim of the role will be to reduce arrears and influence customer payment behaviours through customer contact, payment negotiation, verification of liabilities / discounts / exemptions, liaising with third parties and taking appropriate recovery action based on the customer individual circumstances.

Candidates require extensive experience with NEC (Northgate revenues) and Council Tax Legislation – Previous experience with Civica Collect (Onestep) is desirable but not essential.

The role is HYBRID and Candidates will be required to attend Southwark offices or surrounding area at least 2 days per week and may be required to make home visits.

PURPOSE OF THE JOB

To manage a particular caseload in the day-to-day administration, billing, collection and

recovery of Council Tax (an annual debit of £176M), and Business Rates (annual debit of

£320M) and BIDs (annual levy £4M). Interpret and apply the Local Government Finance

Act 1992, relevant regulations and Southwark Council’s own policies and procedures,

ensuring that Best Value indicators on council tax & NNDR collection and debt reduction

targets are achieved for your caseload and that quality assurance frameworks are

established such that accuracy of data is maintained.

To identify and take the appropriate collection action on accounts relating to Miscellaneous

Income & Housing Benefit Overpayments, liaising with service departments in respect of

uncollectable debts.

To seek the most efficient collection routes meeting council and customers’ needs and

influence the implementation of best practice processes in performance and service

delivery so that the team meets its collection targets and supports broader corporate

objectives.


Knowledge, including educational qualifications:

Essential

How

assessed

Extensive knowledge of Revenues including relevant legislation

and regulations. 

5 GCSE’s (including English and Maths) or equivalent or work

experience of at least an equivalent level 

Experience:

Significant experience of Revenues administration, working

practice and procedures preferably in a delivery role. 

Experience of dealing directly with, and advising, members of the

public in a professional manner under all circumstances 

Experience of attending and interviewing customers at Court 

Aptitudes, Skills & Competencies:

Ability to communicate effectively both verbally and in writing with

a variety of people at different levels both in and outside the

Council

Ability to co-ordinate, plan and prioritise the workload and meet

deadlines when faced with conflicting priorities 

Effective interpersonal skills, tact, diplomacy and listening skills to

enable development of working relationships with customers,

colleagues and all stakeholders

Ability to work independently and within teams to meet targets

and deadlines 

Ability to provide a customer focused service. 

Ability to use computer systems including word processing,

spreadsheets and databases for correspondence, reports and

performance monitoring.

Ability to deal with complex queries whilst ensuring good attention

to details to resolve issues that arise 

Effective desk-based investigative skills, which utilise all available IT avenues to resolve cases successfully.

Job Category : Construction & Trades

Location : The Alps Depot, Vale of Glamorgan Council

Hours Per Week : 37.00

Start Date :  Immediate Start

Start Time :08:00

End Time : 16:00
Salary: £16.10

We are looking for a candidate that is qualified in painting and decorating with an NVQ level 2 or similar and has good experience in external + internal painting. 

This candidate needs to have a full driving licence and is punctual with his time keeping. This roll involves the successful person to work closely with a team of painters that are undergoing a painting program that will be spanning up to September and with the opportunity to to work in void property’s when the weather changes.