Job Board

Job Category : Financial
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £19.11

This role is to support the implementation of an new ERP, working on the P2P project .
Candidate to have experience using MS Office, current SAP Accounts Payable module, raising POs, GRN etc, knowledge of the accounts payable process,
Would need to run procurement reports, download into Excel and create monitors for the project work.
So some project work experience is necessary.
Responsibilities

1. Operate the automated payment processes across the accounts payable function.
2. Process invoice payment requests and GRNs for all invoices which require manual
   payment to agreed timescales.
3. Ensure that all invoices are paid against correct purchase orders, which have been
   created and approved.
4. Process bulk uploads of invoice payments as required using appropriate software.
5. Identify and prevent duplicate payments and undertake due diligence of payments made,
   ensuring that the purchase to pay process is enforced.
6. Work with Council departments to communicate the correct accounts payable processes
   and procedures.
7. Process direct bank payments, cheque receipting and VAT categorisation.

Knowledge, including educational qualifications:
A good level of general education or a relevant finance qualification or relevant experience at an appropriate level
Knowledge of public sector finance including Local Authority accounting
Understanding of purchase to pay procedures and compliance

Experience:
Use of the Councils core finance system
Processing of purchase orders and invoice payments

Aptitudes, Skills & Competencies:
Working as a team member to meet deadlines and achieve objectives
Input and maintain accurate and timely information regarding purchase orders, invoices and payments
Communicating effectively to internal and external stakeholders
Ability to gain knowledge and learn new skills
Excellent customer focussed approach to delivery

Job Category : Social & Health Care Qualified
Location : Castlemead – Southwark Adult Social Care, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £22.83

This post is in the Mental Health Reablement Team, which is a short-term service that aims to prevent and reduce social care needs whilst promoting independence and recovery within the community. The aim is that, through a targeted, brief intervention, service users can enhance their wellbeing and independence and avoid longer-term social care support. The team is comprised of social workers, occupational therapists and assistant practitioners. Service users will have the appearance of needs under the Care Act 2014 and practitioners will tailor interventions to specific outcomes identified alongside service users and, if appropriate, other professionals or family members.

The occupational therapist role within Mental Health Reablement Team has two main functions. Alongside other members of the team, they will hold a caseload and deliver Reablement interventions, working creatively to prevent and/or reduce needs resulting from mental ill health. The occupational therapist will also provide support to other members of the team through specialist OT assessment, and may prescribe equipment when appropriate.

The post holder will be expected to expand their specialist knowledge and skill relating to:
• Assessment and Support Planning
• Specialist OT assessment via the Model of Human Occupation
• Safeguarding / Risk Assessments
• Resources and procedures
• Identification of continuing healthcare and social care needs
• Identification of mental capacity, Safeguarding, DoLS and complex family issues
• Identification of motivation to change
Knowledge, including educational qualifications:

1. HCPC registered Occupational Therapist with at least one recognised OT qualification
2. Knowledge of current and proposed legislation, policy and guidance in relation to community care in general, in particular relating to people with mental health needs
3. Knowledge of OT theory, specialist assessments and interventions

Knowledge and understanding of Reablement, wellbeing principles, strengths based and rehabilitative practice

1. Knowledge of the principles of equal opportunities, anti-discriminatory and anti-oppressive practice in assessment and the provision of services
2. Qualified Approved Mental Health Professional (AMHP) / Approved Mental Capacity Professional (AMCP) or Best Interest Assessor (BIA) or willingness to train

Experience:

1. Experience of supporting adults with limitations caused by mental illness/impairment, including 1:1 work, the identification of needs and planning and implementing treatment
2. Experience of working in a multi-disciplinary team and with multiple agencies to facilities holistic assessments and working collaboratively to support people to achieve their goals and maximise their independence
3. Experience of using OT specific assessments and/or strategies to support independence
4. Experience of undertaking or supporting safeguarding adult’s investigations and person centred safeguarding plans

Job Category : Social Care – Qualified
Location : Russell House, Denbighshire County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £19.00

We require a qualified and experienced Approved Mental Health Professional who can provide recent examples and references within the last five years of Mental Health Act assessments. We expect this individual to be able to respond to any Mental Health Act assessments of Denbighshire citizens both in community and hospital settings. As the frequency of MH Act assessments is difficult to predict the individual will be provided with a brief of work including duty and S117 reviews. We are looking for someone who can work on their own initiative and will provide regular updates on their activities and progress within a busy team. This post is temporary for initially one month to cover annual leave and sickness. This is a 37 hour post, however we will pay any additional hours after 17:00 for assessments which have overrun at the same rate.
This post is based in Russell House, Rhyl, however the role will cover the whole of Denbighshire.
Rates Negotiable*

Job Category : Building Services, Trades & Maintenance
Location : Trostre Depot, Carmarthenshire County Council
Hours Per Week : 43.00
Start Date : Immediate start
Start Time : 07:30
End Time : 17:00
Salary: £12.18

They will need to have a clean drivers licence and be able to follow pre-planned work schedules .
Key tasks/responsibilities
General maintenance of allocated areas e.g., grass cutting, hedge trimming,
and maintenance of sports areas in accordance with approved specification.

2. Undertake basic setting out and marking of sports areas and upkeep of artificial /
   synthetic / natural pitches. Undertake activities utilising craft skills e.g.,
   interpretation of plans, site preparation and construction.
3. Cleaning e.g., public buildings such as changing rooms and toilets, parks,
   playgrounds, and open spaces.
4. Have a working knowledge on how to apply pesticides in the proper manner in
   accordance with manufacturer’s guidelines and current legislation.
5. Work with minimal supervision and accept responsibility for the direction of the
   work of trainees and other employees assigned to them.
6. Use of handheld and powered vibrating hand tools and light plant including the
   operation of tractors and tractor-mounted equipment as required.
7. Ensure works are undertaken at all times in accordance with Departmental
   Health & safety Policy, any specific safe systems of work, and in accordance with
   the Health & Safety at Work Act 1974.
8. Ensure that all plant and machinery to be used is in a road worthy and good
   working order and that all safety guards are fitted if applicable.
9. Undertake visual inspection of playground equipment located within a park and
   record in accordance with the Authority’s Playground Inspection Policy.
   10.Undertake work as instructed within any service department of Environment
   Department.

Experience
Gardening / Grounds person duties.

Knowledge
Health and Safety legislation and Safe Working Practices.
COSHH Regulations.
Working with Hand Tools, Powered Vibrating Machinery and Light Plant.

Job Related Skills and Competencies
Ability to work unsupervised and under own initiative.
Allocation of tasks / duties / comply with set timescale.
Ability to drive.
Ability to tow trailers.

Qualifications, Vocational training and Professional Memberships
Training on use of machinery

Job Category : Building Services, Trades & Maintenance
Location : Cillefwr Depot, Carmarthenshire County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 07:00
End Time : 15:00
Salary: £12.18

They need to have a full driving Licence

Job Category : Housing
Location : Laurence House – Fifth Floor, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £21.92

It’s an exciting time to join us. Lewisham is a fantastic place to live, work and visit – we have ambition, passion and a huge amount of potential. Our people are passionate, engaging and diverse. We have strong communities, and we are proud of how welcoming we are as the UKs first Borough of Sanctuary.
It’s also a challenging time for us, with significant financial pressure and increasing demand for our services. We are meeting this challenge head on, with a radical and bold change agenda underway. We want to ensure that our residents and communities can benefit from, and contribute to, London’s future prosperity.
We are looking to recruit a dynamic officer to join to the Temporary Accommodation Reduction Project, which sits within the Housing Partnership and Service Improvement Team. As a Tenancy Management and Resettlement Officer you will report directly to the Temporary Accommodation Reduction Project Manager and will assist in the delivery of change projects and new ways of working.
You will be an officer with experience of assessing applicants to end or discharge the main housing duty, with an extensive knowledge of the Homelessness Reduction Act, Part VII Housing Act and relevant legislation, guidance and case law relating to homelessness and temporary accommodation. You will also be experienced with completing affordability and suitability assessments for applicants. You will have excellent communication skills and substantial experience in working within a high-pressure environment. You will understand the need to make thorough decisions within tight timescales and be able to effectively manage your workload.
The main focus of your role is to support residents in temporary accommodation to resettle into alternative accommodation, and to complete discharges of duty in specific cases. The successful candidate will be able to make comprehensive assessments and legal decisions which can withstand legal scrutiny and uphold at the review stage or court. You will be experienced in completing s.188 and s.193 discharge of duties.
You will also be required to conduct various ad hoc duties to assist with the delivery of the Temporary Accommodation Reduction Project this may include but are not limited to supporting the Project Manager by undertaking specific project related activities as well as collating and monitoring data, conducting reports or detailed documents as required.

Contract
This is a fixed term post for 12 months, with the potential for extension upon review

Location
Whilst the service is primarily based in Laurence House, we operate a hybrid approach whereby you will be required to work both in the office and from home as determined by service requirements

Job Category : Housing & Planning
Location : Rotherham Metropolitan Borough Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:00
End Time : 16:00
Salary: £21.58

Electrical Technical Officer,

Key Duties/Areas of Responsibility

1. Provide technical and professional advice to the service and its customers
2. Lead research, special investigations and service improvement projects or support others in project work, including performance management, contract management of providers and ensuring delivery is within the allocated budgets.
3. Co-ordinate the day to day administration of the service and projects including managing the timetable, record keeping, document maintenance and development
4. Ensure actions from projects are rolled out successfully, this will include checking quality and auditing of processes if relevant
5. Administer contracts, including certification of applications for payment, issue of instructions, monitoring and control of project expenditure, and issue of certificates of practical completion
6. Monitor a budget with considerable expenditures
7. Lead and manage a small group or team including planning workloads
8. Carry out research, analysis and interpretation of different types of information from a variety of sources, produce management information and prepare reports
9. Produce action plans and work programmes and assist in the development and implementation of policies and procedures.
10. Organise and chair meetings, focus groups and working groups, both internal and external, monitoring the delivery of arising actions
11. Promote good working relationships with customers, internal colleagues, other local authorities, outside agencies and the private sector related to the organisational improvement agenda
12. Present formal and informal reports to all levels of management, including recommendations for improvement or future action

Qualifications
Level 6 qualification e.g. Bachelor Degrees, Graduate Certificates and Diplomas, or Level 5 qualification e.g. Diplomas of HE and FE, foundation degrees and HNDs, plus experience in relevant areas of work over a period of years
Or
Evidence of the equivalent level of knowledge gained through work experience

Job Category : Building Services, Trades & Maintenance
Location : Ty Blaen, Torfaen Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 07:00
End Time : 15:00
Salary: £12.32

Ongoing work with potential full time job if it goes well.
Driving waste vehicles around Torfaen and assisting with collections when possible.

Are you looking for an exciting opportunity to work within Neighbourhood services and in particular the Waste service section?
We are looking for Waste Team Leaders to collect all aspects of waste throughout the county borough.
This will include domestic waste, trade waste and recycling which incorporates black box collections, green waste, cardboard and food.
Previous experience of supervising members of staff would be useful but not essential. Applicants must hold a HGV cat C licence.
If you are what we are looking for then we would be delighted to hear from you.

Job Category : Financial
Location : Lincoln County Offices (Newland), Lincolnshire County Council
Hours Per Week : 37.00
Start Date :Immediate start
Start Time : 08:00
End Time : 16:30
Salary: £13.02

Financial Services provides a comprehensive range of financial accounting, business partnering, working capital and client financial management services.
• Work as part of a team of people at the front door of Financial Services receiving communications from both internal and external customers.
• Attend the team meeting every month. Contribute to the agenda providing updates and/or changes in areas of responsibility.
• Contribute ideas to the development of the training programme to ensure training needs and/or knowledge gaps are filled.
• Provide professional, high-quality financial support and advice for the specific areas of Bank Reconciliation and VAT functions. For Bank Reconciliation this could include day to day identification and posting of cashbook items by journal for reconciliation, daily submission of Bank Statements into the General Ledger and Monthly reporting of Bank Reconciliation positions and updating of records and procedure notes as and when necessary. For VAT this could include, pre-submission VAT compliance checks to ensure that VAT has been accounted for correctly, VAT only invoice validation tasks, processing journals for VAT adjustments and updating procedure notes as and when necessary.
• To provide financial information to team members to support delivery of the statutory requirement regarding the annual closure of accounts the provision of financial information required to complete the working papers supporting notes to the statement of accounts.
• To assist with obtaining information to enable FOI requests to be answered in an accurate & timely manner.

KNOWLEDGE AND SKILLS
• Preferably AAT membership, or working towards it.
• Detailed knowledge and understanding of principles of financial
management, accounting principles and practice.
• Detailed knowledge of Financial Strategy, financial regulations, financial
procedures, schemes of authorisation and their rationale within the
control framework
• Good communication skills. Ability to communicate effectively with
officers, external auditors and partners, including funding bodies and
government departments and agencies, so as to secure their confidence
and respect.
• Good ICT skills, including corporate finance systems (e.g. Agresso) and
Excel.

Job Category : Housing
Location : County Offices, Flint House, Church Street, Flint CH6 5BD, Flintshire County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £12.18

To support people residing in temporary accommodation and open to Housing Solutions service in conjunction with the temporary accommodation officers.
To assist people with the completion of Housing Benefit/UC claims and License Agreements.
To complete welfare and room checks at different temporary accommodation settings in conjunction with the temporary accommodation officers.
Ensure compliance of occupancy rules to maintain accommodation.
Support the team with any other duties to support people in the service.

Education
A relevant professional qualification directly related to working with any of the potential client groups
Experience
Relevant experience of working in a housing environment within the public sector.
Skills
Excellent communication skills both written and oral together with in depth knowledge of various IT systems and the ability to create spreadsheets, reports etc. as well as direct experience of maintaining an efficient data base.

Job Category : Trades and Operatives
Location : Camberley Court, Nottingham Community Housing Association
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:00
End Time : 17:30
Salary: £19.67

JOB DESCRIPTION – Organise and carry out the design, installation, maintenance, testing and repair work for the Association’s managed properties, housing stock and external customers in accordance with agreed targets and procedures; ensuring services are compliant with relevant legislation and regulations.

Manage stock/supplies to ensure works are not delayed.

Complete and return documentation within agreed timescales; updating and maintaining manual and computerised records relating to testing electrical installations etc.

Work in an efficient manner that delivers value for money, identify efficiencies, gaps in service delivery; communicating them to line management.

Use information available to identify customer needs and ensure services are tailored to meet those needs.
Carry out responsive electrical repairs.
Provide out of hours service for electrical emergencies
Co-ordinate the services of other trades and work with colleagues, contractors and partners to ensure a seamless and excellent service to customers.

Job Title : Cook (Residential)
Job Category : Catering / Hospitality
Location : Brookfield, Park Road, WA9 1HE, St. Helens MBC
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:00
End Time : 15:00
Salary: £11.98

Prep and cook of meals for up to 30 clients

Job Category : Admin & Clerical
Location : County Hall, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £11.79

To enter and administer Insurance claims on internal Insurance system for staff to process claims, and provide general business support and data entry assistance.

Job Category : Housing
Location : Edmonton Centre, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £16.01
Purpose of the Role:
Provide high quality and comprehensive support to the service user to empower them to
plan, work towards and achieve their outcomes.
Working effectively individually and as part of a team, to achieve service outcomes and
actively contribute to the development and smooth running of the service in accordance with
local policies procedures and legislation.
Work as a part of a responsive team working in the community providing an extension of the
call centre and first port of call to residents across the borough. Deliver a tenure blind,
wholesome people and place offer for residents living in Council Housing properties,
identifying the most vulnerable ones and support as appropriate and ensuring the needs of
the wider community are met.
Provide housing support and tenancy management service to residents living in defined
communities and localities. Respond to all initial enquiries and provide first time right
transactional resolution.
Provide property management function meeting all health and safety and residents’ safety
requirement. Carry out testing and regular inspections of dwellings, blocks and estates, raise
repairs and follow through to satisfactory completion.
Work flexibly to deliver a tenure blind, wholesome people and place offer for residents living
in Council Housing ensuring the needs of the wider community are met. Provide emergency
response, detail to be determined as required by individual service teams’ need and in
cognisance of individual circumstances.
Be part of a highly visible team working mostly in community, remotely and via face-to-face
contacts with residents. Display respect at all times, get things done and own the matter to
its conclusion

Skills, Experience, Knowledge & Abilities
Essential:

1. As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse
   at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of
   this role. This role also requires you to be polite and courteous when conversing with the public.
2. Experience of delivering customer facing multi-landlord tenure blind customer service
3. Understanding of property management function and knowledge of underlying health and safety and residents’ safety
   regulations
4. Experience of working in face-paced environment, with many competing priorities
5. Experience of maintaining partnerships
   Desirable:
6. Knowledge of housing law and understanding of the issues involved in tenancy management

Competencies:
Candidates: Please ensure you address these competencies in your responses to the essential (and desirable if applicable) criteria above.

1. Customer focus
2. Deliver service performance
3. Focus on continuous improvement
4. Political awareness and context

Qualifications & Professional registration criteria
Candidates: Please ensure you address these qualifications in your responses to the essential (and desirable if
applicable) criteria, you will be expected to meet these requirements of the role and they will be explored with you at
interview.

1. Willingness to undertake housing related qualification

Job Title : Family Practitioner SO1
Job Category : Social Care & Health Non-Qualified
Location : Laurence House, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £20.59

Experience of delivering targeted help parenting/family support, being a lead professional and holding a case load, is essential.
(This role requires field work and office based work in a Children Centre within Lewisham).

Main Purpose of the job:

To work collaboratively with young people and their families to provide focused support to families to improve outcomes, address challenges, reduce risks to children and to enable families to make and sustain change.

To build trusting relationships with children, young people and families and extended family members/friends/communities to build sustainable change within stronger family networks, helping to alleviate their social isolation and increase capacity.

To work alongside families to prevent needs from escalating to the point where statutory services are needed and/or to reduce the risk of family breakdown and children/young people coming into care.

To undertake and contribute to assessments and plans for children and their families in line with practice frameworks and in a way that avoids duplication and promotes holistic, and family led planning.

To work alongside partner agencies as part of a multi-disciplinary Team Around the Family ensuring that each service is contributing to achieving the best outcomes for children and their families.

To develop and implement effective evidenced based interventions which are grounded in principles of professional curiosity, anti-oppressive practice and systemic approaches with individuals, groups or a family in a range of settings, including community and youth settings, streets and estates, schools and in the family home according to the needs of the family.

To develop and implement effective evidenced based work, including in the home, and on an individual or a group basis in flexible and creative ways through a variety of interventions, engaging with young people and families according to the needs of the family.

Experience
Significant experience of providing support to vulnerable children/young people and their families within a targeted early help setting on a range of complex issues, including where there are safeguarding concerns, utilising a range of strategies to engender positive change.
Experience of developing and maintaining relationships across services and supporting them to work together to achieve coordinated responses to needs and achieve best outcomes for children and families.
Experience of caseload management and prioritising and planning support
Experience of working in culturally diverse communities
Experience of addressing equal opportunities issues.
Experience of using different intervention models to support parenting.
Experience of using practice models and structured assessments to assess risk, needs and action plan with families and individuals, including Early Help Assessments and SMART family plans.

General Education
Professional qualification or relevant experience in a social work/health/or related children’s services area.
Training and/or qualifications in social care, youth work, social work or equivalent to national standards, minimum NVQ 3

Job Category : Commercial
Location : London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:00
Salary: £20.27

Qualified Electrician with previous experience on Social House repairs and improvements

Job Category : Commercial
Location : London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:00
Salary: £18.00

Qualified plumber ideally with previous Local Authority repair and replacement experience x 2

Job Category : Commercial
Location : London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:00
Salary: £175.00

Experienced Window Fitter / fixer UPVC

Job Category : Facilities & Environmental Services
Location : Greenbank, Newry, Mourne and Down District Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 15:30
Salary: £12.59

Main Purpose of Post/Job Summary
Working unsupervised or as part of a team, and in all weathers, the postholder will be mainly
engaged in work in the Council’s Building Maintenance division but in general terms will be
required to carry out the following duties at play areas/amenity areas/cemeteries and other
sites as directed.
Duties and Responsibilities

1. Driving Duties
   1.1 Drive and be responsible for allocated vehicles. Duties will include: vehicle checks,
   required routine maintenance (eg oil and water checks) and cleaning; transport goods, equipment and personnel; assisting in the loading and unloading of vehicles using where
   appropriate mechanical aids; completing of associated paperwork.

Job Category : Revenues / Benefits
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £21.31

PURPOSE OF THE JOB
This role is to act as a liaison point between the Temporary Accommodation Income team and the Hackney Money Hub.
The overarching intention is to secure settled accommodation for individuals and families in temporary accommodation, by tackling the rent arrears and/ or other financial barriers that prevent residents from “moving on”.
The Temporary Accommodation Move On (TAMO) officer will join the Hackney Money Hub team specifically to support individuals and families in temporary accommodation (TA) who have fallen into arrears. The intention is that, through support from the TAMO officer, individuals and families in TA will maximise their income, increase their money management skills, start managing their arrears and, ideally, come to an arrears repayment arrangement. The TAMO officer will provide holistic support through money management advice and guidance, income maximisation, including benefits claims, and one off financial support, such as Discretionary Housing Payment. Combined, these actions will allow them to secure settled accommodation.

Person Specification
Has experience of best practice in building relationships and working with vulnerable residents with complex needs, towards positive behaviour change
Has experience of income maximisation, including identifying entitlement to benefits, and wider support including free school meals, healthy start vouchers, warm home discounts and social tariffs for water, and broadband / phone bills.
Has and maintains a detailed working knowledge of law, practice, council policy and guidance relating to financial support, such as:
Disability-related welfare benefits including PIP, DLA and Attendance Allowance
Good working understanding of Housing Benefit and how it is calculated
Council Tax Benefit and Council Tax Reduction
Discretionary schemes: DHP, HDCSS and CTRHDS
Housing 
Tenancy 
Lettings
Benefits advice
Debt and money management
Income maximisation
Security of tenure

Has the ability to manage own workload and manage conflicting priorities in a working environment that is subject to frequently changing circumstances in order to achieve targets within challenging timescales.
Has an understanding of income and expenditure reviews, ability to complete income and expenditure sheet, identify ‘reasonable’ and ‘unreasonable’ expenditure and, using this information, provide money management advice
Is able to identify where a resident has problem debt and signposting to specialist debt advice services
Has good organisational skills and the ability to prioritise your workload to deliver to tight deadlines, targets and performance standards.
Has excellent verbal and written communication and presentation skills and the ability to communicate effectively with a range of audiences including partner services and agencies and the ability to explain complex processes in simple language.
Has good organisational skills and the ability to prioritise your workload to deliver to tight deadlines, targets and performance standards.
Excellent verbal and written communication and presentation skills and the ability to communicate effectively with a range of audiences including partner services and agencies and the ability to explain complex processes in simple language.
Experience of customer service; in dealing with people on the telephone and in person
Experience of effective partnership working with agencies and stakeholders and the proven ability in engaging, negotiating and consulting with a wide range of audiences.
Ability to exercise good judgement.
Experience of reflective practice and peer support.
Comfortable with change, welcoming it as an opportunity to grow.
Ability to travel around the borough in order to attend community events.
Experience of working flexibly to meet the needs of the service and its customers.
Experience of assisting vulnerable and challenging customers.
Ability to mediate and negotiate effectively.
Experience of dealing with and advising customers in a user-centred manner.
Ability to adapt to new legislative, technological and financial developments whilst maintaining services outcomes in periods of change
Ability to analyse and understand complex information.
Experience of building positive relationships with a range of both internal and external customers and stakeholders.
Experience of cross-organisational working, taking into account the views of others and arriving at solutions of mutual benefit.
Experience of creating a culture of learning, to maintain a capable and high performing workforce
Be available to work outside normal working hours including at weekends if required
Must demonstrate an understanding and be committed to the Council’s Equalities policy carrying out all duties with regard to the policy.
Must demonstrate an understanding and appreciation of the importance of confidentiality.
Must demonstrate an ability to carry out research independently using electronic communication systems and other sources of relevant information.
Experience in or ability to learn digital tools such as the LIFT dashboard to identify residents in or near financial hardship through a data-driven approach.
Officers involved with Benefits and discretionary awards processing will comply with the required security checks for the Department for Work and Pensions and Cabinet Office.
Officers will be required to complete a declaration of interests’ submission for this post.