Job Board

Job Category : Housing
Location : County Offices, Flint House, Church Street, Flint CH6 5BD, Flintshire County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £12.18

To support people residing in temporary accommodation and open to Housing Solutions service in conjunction with the temporary accommodation officers.
To assist people with the completion of Housing Benefit/UC claims and License Agreements.
To complete welfare and room checks at different temporary accommodation settings in conjunction with the temporary accommodation officers.
Ensure compliance of occupancy rules to maintain accommodation.
Support the team with any other duties to support people in the service.

Education
A relevant professional qualification directly related to working with any of the potential client groups
Experience
Relevant experience of working in a housing environment within the public sector.
Skills
Excellent communication skills both written and oral together with in depth knowledge of various IT systems and the ability to create spreadsheets, reports etc. as well as direct experience of maintaining an efficient data base.

Job Category : Trades and Operatives
Location : Camberley Court, Nottingham Community Housing Association
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:00
End Time : 17:30
Salary: £19.67

JOB DESCRIPTION – Organise and carry out the design, installation, maintenance, testing and repair work for the Association’s managed properties, housing stock and external customers in accordance with agreed targets and procedures; ensuring services are compliant with relevant legislation and regulations.

Manage stock/supplies to ensure works are not delayed.

Complete and return documentation within agreed timescales; updating and maintaining manual and computerised records relating to testing electrical installations etc.

Work in an efficient manner that delivers value for money, identify efficiencies, gaps in service delivery; communicating them to line management.

Use information available to identify customer needs and ensure services are tailored to meet those needs.
Carry out responsive electrical repairs.
Provide out of hours service for electrical emergencies
Co-ordinate the services of other trades and work with colleagues, contractors and partners to ensure a seamless and excellent service to customers.

Job Title : Cook (Residential)
Job Category : Catering / Hospitality
Location : Brookfield, Park Road, WA9 1HE, St. Helens MBC
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:00
End Time : 15:00
Salary: £11.98

Prep and cook of meals for up to 30 clients

Job Category : Admin & Clerical
Location : County Hall, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £11.79

To enter and administer Insurance claims on internal Insurance system for staff to process claims, and provide general business support and data entry assistance.

Job Category : Housing
Location : Edmonton Centre, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £16.01
Purpose of the Role:
Provide high quality and comprehensive support to the service user to empower them to
plan, work towards and achieve their outcomes.
Working effectively individually and as part of a team, to achieve service outcomes and
actively contribute to the development and smooth running of the service in accordance with
local policies procedures and legislation.
Work as a part of a responsive team working in the community providing an extension of the
call centre and first port of call to residents across the borough. Deliver a tenure blind,
wholesome people and place offer for residents living in Council Housing properties,
identifying the most vulnerable ones and support as appropriate and ensuring the needs of
the wider community are met.
Provide housing support and tenancy management service to residents living in defined
communities and localities. Respond to all initial enquiries and provide first time right
transactional resolution.
Provide property management function meeting all health and safety and residents’ safety
requirement. Carry out testing and regular inspections of dwellings, blocks and estates, raise
repairs and follow through to satisfactory completion.
Work flexibly to deliver a tenure blind, wholesome people and place offer for residents living
in Council Housing ensuring the needs of the wider community are met. Provide emergency
response, detail to be determined as required by individual service teams’ need and in
cognisance of individual circumstances.
Be part of a highly visible team working mostly in community, remotely and via face-to-face
contacts with residents. Display respect at all times, get things done and own the matter to
its conclusion

Skills, Experience, Knowledge & Abilities
Essential:

1. As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse
   at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of
   this role. This role also requires you to be polite and courteous when conversing with the public.
2. Experience of delivering customer facing multi-landlord tenure blind customer service
3. Understanding of property management function and knowledge of underlying health and safety and residents’ safety
   regulations
4. Experience of working in face-paced environment, with many competing priorities
5. Experience of maintaining partnerships
   Desirable:
6. Knowledge of housing law and understanding of the issues involved in tenancy management

Competencies:
Candidates: Please ensure you address these competencies in your responses to the essential (and desirable if applicable) criteria above.

1. Customer focus
2. Deliver service performance
3. Focus on continuous improvement
4. Political awareness and context

Qualifications & Professional registration criteria
Candidates: Please ensure you address these qualifications in your responses to the essential (and desirable if
applicable) criteria, you will be expected to meet these requirements of the role and they will be explored with you at
interview.

1. Willingness to undertake housing related qualification

Job Title : Family Practitioner SO1
Job Category : Social Care & Health Non-Qualified
Location : Laurence House, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £20.59

Experience of delivering targeted help parenting/family support, being a lead professional and holding a case load, is essential.
(This role requires field work and office based work in a Children Centre within Lewisham).

Main Purpose of the job:

To work collaboratively with young people and their families to provide focused support to families to improve outcomes, address challenges, reduce risks to children and to enable families to make and sustain change.

To build trusting relationships with children, young people and families and extended family members/friends/communities to build sustainable change within stronger family networks, helping to alleviate their social isolation and increase capacity.

To work alongside families to prevent needs from escalating to the point where statutory services are needed and/or to reduce the risk of family breakdown and children/young people coming into care.

To undertake and contribute to assessments and plans for children and their families in line with practice frameworks and in a way that avoids duplication and promotes holistic, and family led planning.

To work alongside partner agencies as part of a multi-disciplinary Team Around the Family ensuring that each service is contributing to achieving the best outcomes for children and their families.

To develop and implement effective evidenced based interventions which are grounded in principles of professional curiosity, anti-oppressive practice and systemic approaches with individuals, groups or a family in a range of settings, including community and youth settings, streets and estates, schools and in the family home according to the needs of the family.

To develop and implement effective evidenced based work, including in the home, and on an individual or a group basis in flexible and creative ways through a variety of interventions, engaging with young people and families according to the needs of the family.

Experience
Significant experience of providing support to vulnerable children/young people and their families within a targeted early help setting on a range of complex issues, including where there are safeguarding concerns, utilising a range of strategies to engender positive change.
Experience of developing and maintaining relationships across services and supporting them to work together to achieve coordinated responses to needs and achieve best outcomes for children and families.
Experience of caseload management and prioritising and planning support
Experience of working in culturally diverse communities
Experience of addressing equal opportunities issues.
Experience of using different intervention models to support parenting.
Experience of using practice models and structured assessments to assess risk, needs and action plan with families and individuals, including Early Help Assessments and SMART family plans.

General Education
Professional qualification or relevant experience in a social work/health/or related children’s services area.
Training and/or qualifications in social care, youth work, social work or equivalent to national standards, minimum NVQ 3

Job Category : Commercial
Location : London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:00
Salary: £20.27

Qualified Electrician with previous experience on Social House repairs and improvements

Job Category : Commercial
Location : London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:00
Salary: £18.00

Qualified plumber ideally with previous Local Authority repair and replacement experience x 2

Job Category : Commercial
Location : London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:00
Salary: £175.00

Experienced Window Fitter / fixer UPVC

Job Category : Facilities & Environmental Services
Location : Greenbank, Newry, Mourne and Down District Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 15:30
Salary: £12.59

Main Purpose of Post/Job Summary
Working unsupervised or as part of a team, and in all weathers, the postholder will be mainly
engaged in work in the Council’s Building Maintenance division but in general terms will be
required to carry out the following duties at play areas/amenity areas/cemeteries and other
sites as directed.
Duties and Responsibilities

1. Driving Duties
   1.1 Drive and be responsible for allocated vehicles. Duties will include: vehicle checks,
   required routine maintenance (eg oil and water checks) and cleaning; transport goods, equipment and personnel; assisting in the loading and unloading of vehicles using where
   appropriate mechanical aids; completing of associated paperwork.

Job Category : Revenues / Benefits
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £21.31

PURPOSE OF THE JOB
This role is to act as a liaison point between the Temporary Accommodation Income team and the Hackney Money Hub.
The overarching intention is to secure settled accommodation for individuals and families in temporary accommodation, by tackling the rent arrears and/ or other financial barriers that prevent residents from “moving on”.
The Temporary Accommodation Move On (TAMO) officer will join the Hackney Money Hub team specifically to support individuals and families in temporary accommodation (TA) who have fallen into arrears. The intention is that, through support from the TAMO officer, individuals and families in TA will maximise their income, increase their money management skills, start managing their arrears and, ideally, come to an arrears repayment arrangement. The TAMO officer will provide holistic support through money management advice and guidance, income maximisation, including benefits claims, and one off financial support, such as Discretionary Housing Payment. Combined, these actions will allow them to secure settled accommodation.

Person Specification
Has experience of best practice in building relationships and working with vulnerable residents with complex needs, towards positive behaviour change
Has experience of income maximisation, including identifying entitlement to benefits, and wider support including free school meals, healthy start vouchers, warm home discounts and social tariffs for water, and broadband / phone bills.
Has and maintains a detailed working knowledge of law, practice, council policy and guidance relating to financial support, such as:
Disability-related welfare benefits including PIP, DLA and Attendance Allowance
Good working understanding of Housing Benefit and how it is calculated
Council Tax Benefit and Council Tax Reduction
Discretionary schemes: DHP, HDCSS and CTRHDS
Housing 
Tenancy 
Lettings
Benefits advice
Debt and money management
Income maximisation
Security of tenure

Has the ability to manage own workload and manage conflicting priorities in a working environment that is subject to frequently changing circumstances in order to achieve targets within challenging timescales.
Has an understanding of income and expenditure reviews, ability to complete income and expenditure sheet, identify ‘reasonable’ and ‘unreasonable’ expenditure and, using this information, provide money management advice
Is able to identify where a resident has problem debt and signposting to specialist debt advice services
Has good organisational skills and the ability to prioritise your workload to deliver to tight deadlines, targets and performance standards.
Has excellent verbal and written communication and presentation skills and the ability to communicate effectively with a range of audiences including partner services and agencies and the ability to explain complex processes in simple language.
Has good organisational skills and the ability to prioritise your workload to deliver to tight deadlines, targets and performance standards.
Excellent verbal and written communication and presentation skills and the ability to communicate effectively with a range of audiences including partner services and agencies and the ability to explain complex processes in simple language.
Experience of customer service; in dealing with people on the telephone and in person
Experience of effective partnership working with agencies and stakeholders and the proven ability in engaging, negotiating and consulting with a wide range of audiences.
Ability to exercise good judgement.
Experience of reflective practice and peer support.
Comfortable with change, welcoming it as an opportunity to grow.
Ability to travel around the borough in order to attend community events.
Experience of working flexibly to meet the needs of the service and its customers.
Experience of assisting vulnerable and challenging customers.
Ability to mediate and negotiate effectively.
Experience of dealing with and advising customers in a user-centred manner.
Ability to adapt to new legislative, technological and financial developments whilst maintaining services outcomes in periods of change
Ability to analyse and understand complex information.
Experience of building positive relationships with a range of both internal and external customers and stakeholders.
Experience of cross-organisational working, taking into account the views of others and arriving at solutions of mutual benefit.
Experience of creating a culture of learning, to maintain a capable and high performing workforce
Be available to work outside normal working hours including at weekends if required
Must demonstrate an understanding and be committed to the Council’s Equalities policy carrying out all duties with regard to the policy.
Must demonstrate an understanding and appreciation of the importance of confidentiality.
Must demonstrate an ability to carry out research independently using electronic communication systems and other sources of relevant information.
Experience in or ability to learn digital tools such as the LIFT dashboard to identify residents in or near financial hardship through a data-driven approach.
Officers involved with Benefits and discretionary awards processing will comply with the required security checks for the Department for Work and Pensions and Cabinet Office.
Officers will be required to complete a declaration of interests’ submission for this post.

Job Category : Planning / Policy
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £18.61

PURPOSE OF THE JOB:

To be responsible for the processing of Development Management matters within an area based or function based team including responsibility for the handling of pre-application advice, planning applications, appeals and enforcement including negotiations with developers and other interested parties, securing financial and other community benefits through legal agreements.

To work in conjunction with the Area Team Leader in achieving timely, effective planning outcomes which uphold the Council’s Core Values and meet the challenges of Best Value and Comprehensive Performance Assessment.

To be accountable to the Area Team Leader for achieving agreed Service outcomes and personal appraisal targets.

To ensure statutory and legal obligations are delivered and communicated in a customer focussed manner, optimising available resources.

To provide advice and support to junior colleagues within the team as required.

To deputise for the Area Team Leader as required (P03)

To represent the Council as an expert spokesperson on issues related to their functional area of responsibility.(P03)

Knowledge

A knowledge and ability to promote and implement equal opportunities in accordance with Council guidelines. Short listing Criteria

Able to understand plans and drawing related to complex planning applications and projects.

Knowledge and ability to operate IT systems and equipment.

An extensive knowledge and understanding of planning legislation.

Knowledge of planning issues as they affect the inner city.

Knowledge of Best Value criteria. Short listing Criteria

Experience of developing AND/OR implementing service improvements projecting including understanding of Best Value and other quality assurance systems (P03)

Experience of ensuring the delivery of Planning Projects and or Development Management functions within agreed timescales and with quality outcomes.

Work related experience

Experience of providing services to customers and being accountable for these services.

Experience of a wide range of development control work, and the ability to deal with complex applications and/or projects.

Qualifications

A relevant qualification in Town Planning or equivalent which supports membership of the RTPI or a postgraduate qualification in a related discipline combined with relevant experience in the field of development management and evidence of commitment to attain a necessary relevant qualification in Town Planning. Mandatory

In depth post qualification experience in Planning of which a significant element relates to the Development Control process.

Job Category : Admin / Clerical
Location : London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 16:30
Salary: £21.28

Required to be based in Haringey (Broadwater Farm Tottenham) at least three days per week, preferably 4
Role will also incorporate some office management tasks
Role will be supporting two heads of service and their teams, including diary and email management, liaison with other departments, organising meetings and minute taking
Experience of working as an EA or similar in a Local Authority environment is desirable

Duties and responsibilities

1. Responsible for managing the Head of Repairs and Maintenance, office, diary and itinerary as appropriate.
2. Consistently provide an excellent Executive Assistant service.
3. Act as the first point of contact and screen telephone and other enquiries, initiate appropriate action, deal with enquiries, help to resolve queries where possible, and provide the Head of Repairs and Maintenance, with an indication of items of importance or interest. This includes progressing and chasing responses to enquiries to the Head of Repairs and Maintenance.
4. Make decisions and act on behalf of the Head of Repairs and Maintenance within agreed parameters
5. Prepare for and service Senior Management meetings, Improvement Board meetings and all other meetings as directed by the Head of Repairs and Maintenance. Progress post-meeting actions within set timescales.

Knowledge and Experience
⦁ Substantial Executive Assistant experience at senior level and ability to demonstrate success within the role
⦁ Experience of project work
Experience of dealing appropriately with Councillors, Senior Managers and residents

Skills and Abilities
⦁ Excellent IT skills, including, word processing, spread sheets, electronic diary management, internet and e-mail
⦁ Ability to communicate at all levels with a wide range of telephone and personal callers as well as staff
⦁ Ability to confidently maintain positive contacts and relationships with key stakeholders including Board members and Councillors
⦁ Ability to take minutes
⦁ Excellent written skills
⦁ Ability to deal effectively with problems and enquiries
⦁ Ability to exercise tact, discretion and sensitivity
⦁ Proven ability of dealing with confidential matters
⦁ Demonstrate success as an effective team member
⦁ Committed to equal opportunities in all aspects of your work
⦁ Able to take a positive problem solving approach to your work
⦁ Willingness to tackle any task in the interests of the business
Demonstrate the ability to act on your own initiative

Job Category : Catering & Hospitality
Location : The Box, Plymouth City Council
Hours Per Week : 30.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £16.00

• Preparing and monitor food production, cooking and presenting high quality dishes for café and event catering.
• Keeping up with industry trends and creating new recipes with the Sous Chef & Commis Chef.
• Creating and reviewing the menu, ensuring that inventory of stock is completed.
• Ensure compliance with applicable health and safety standards within kitchen are achieved.
• Following the budget set by the General Manager, ensuring that menu is costed correctly and minimising waste.
• Ordering food for the kitchen.
• Training and developing staff as instructed by General Manager.
• Maintaining a clean and safe kitchen to FSBB standards.

Job Category : Admin & Clerical
Location : Council Offices, Broxtowe Borough Council
Hours Per Week : 10.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £15.11
Main Duties and Responsibilities:

1. Act in the roles of Event Manager, Assistant Event Manager, Infrastructure Manager or Stage Manager at public events organised by the Council to make dynamic on site risk assessments and ensure appropriate legislation and best practice standards are met.
2. Use strong analytical and communications skills to respond to and resolve issues in order to protect and enhance the Council’s reputation with subcontractors, volunteers, colleagues, civic dignitaries, artists and members of the public.
3. Manage arts and events development projects including infrastructure, health and safety, community groups, artist liaison and marketing. Manage the contributions of others to ensure deadlines are met and maintaining accurate information relating to specific work areas.
4. Ensure event health and safety at locations with diverse variables, taking responsibility for emergency procedures, access, egress, traffic management, risk assessment, Construction Design Management planning, security and first aid.
5. Research sector specific developments and keep abreast of current trends in order to assess the relative importance of and demand for events, arts and play development initiatives and ensure an effective and attractive offer for residents.
6. Liaise, negotiate and contract manage suppliers, subcontractors, artists, infrastructure and activity providers to ensure their legal compliance, through the checking of supplier risk assessments, food hygiene, public liability insurance cover, ADIPS (ride testing) and electrical equipment testing documents.
7. Liaise and negotiate with stakeholders to manage conflicting priorities and deadlines for projects and high profile events to ensuring best value for residents.
8. Provide professional and confident communications to resolve contentious and sensitive issues during the organisation and delivery of events to protect and enhance the reputation of the Council, including management of conflicting needs, expectations and demands from a range of stakeholders of all levels of seniority.
9. Liaise with Senior Officers, Elected Members, Town and Parish Councils, MPs, project partners and the public providing advice, guidance and direction relating to events and cultural activity such as appropriateness of venues, contracting of artists and subcontractors, assessing financial and health and safety risks, marketing and budget management
10. Work in conjunction with partner agencies, including the Police, Fire Service and Highways Authority to ensure that their advice and priorities are considered and where appropriate, implemented into event planning and delivery.
11. Plan, produce and co-ordinate marketing activity for events and arts development activities including writing content tailored to a variety of different channels and audiences, using the content management system to edit web content and working with colleagues to develop social media strategies and email campaigns.
12. Liaise with the wider Communications Team to ensure that publicity and marketing materials effective and meets the needs of corporate strategies, brand guidelines and accessibility legislation.
13. Manage devolved budgets, identifying additional income such as sponsorship and grants to supplement existing funds.
14. Accountability for resources to include the accurate handling and security of cash or cheques where applicable, and the maintenance, inventory, insurance and storage of events materials and stock.
15. Undertake tasks to ensure business continuity of the service in the absence of the manager.
16. Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.

Job Category : Facilities & Environmental Services
Location : Raglan Depot, Monmouthshire County Council
Hours Per Week : 17.50
Start Date : Immediate start
Start Time : 15:30
End Time : 19:30
Salary: £12.00

Your responsibilities are to:-

To complete cleaning tasks of washing floors and walls, sweeping, empting litter bins, polishing and dusting.
To undertake the cleaning of sanitary areas.
To safely operate vacuum cleaners and polishing/scrubbing machines.
To ensure that adequate stock of cleaning materials are maintained.
To report all faults of cleaning equipment to the supervisor.
To ensure the correct use of chemicals at all times.
To work as a member of Monmouthshire’s Facilities Unit at any site.
To undertake any necessary training for the post.
To observe any requirements outlined by the Monmouthshire Facilities Unit Quality Procedural Manual in relation to quality standards.
To observe Health and Safety regulations, as laid down by the authority to ensure the safety of themselves and others.
To abide by the principals and practice of equal opportunity as laid down in the Councils Equal Opportunities Policy

Job Category : IT
Location : London Borough of Havering
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £19.48

This role is a first line IT support role and is dealing with customers face to face .
Job Purpose:

1. Provide prompt and effective technical support for all aspects of personal computing to users across the Council through resolution of incidents and service requests in line with agreed service agreements, ensuring minimal disruption / loss of service.
2. Ensure delivery of a high-quality customer focused user experience, including fit for purpose systems, and high standards of access, availability, usability, usefulness, and excellent standards of service.
3. Deliver, implement, and support others to ensure that the Council’s values and practises always meet our objectives for security, financial prudence and transparency, inclusion, and sustainability.
4. Actively contribute to the work of a multidisciplinary team, so that all its members benefit from your core skills; promote the generous sharing of expertise and create opportunities for continuous learning and development.
5. Actively contribute to Council-wide and directorate initiatives that will achieve and implement the Council’s priorities and corporate objectives and meet the user needs of Havering and Newham residents and businesses.

On a rota basis and working with senior colleagues, ensure the effective delivery of support to users, including out of hours support where applicable, for which additional payment will be offered.
Qualifications
Degree or equivalent work-related attainment or experience
Experience
⦁ Demonstrates an awareness of risk and taking an analytical approach to work.
⦁ Investigating, and resolving complex issues
Has gained a thorough knowledge of the domain of the organisation.

Skills (from Skills Framework for the Information Age)

Incident management (level 4)
⦁ Ensures that incidents are handled according to agreed procedures. 
⦁ Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. 
⦁ Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents. 
⦁ Contributes to testing and improving incident management procedures.

Customer service support (level 3)
⦁ Acts as the routine contact point, receiving and handling requests for support. 
⦁ Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution. 
⦁ Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. 
⦁ Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation.

Service level management (level 3)
⦁ Monitors service delivery performance metrics. 
⦁ Liaises with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.

Attributes
⦁ Facilitates collaboration between stakeholders who share common objectives.
⦁ Shares knowledge and experience in their own specialism to help others.
Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences when engaging with colleagues, users, suppliers and partners.
Able to demonstrate and evidence a highly developed Competence in:
Incident management (level 4)
⦁ Ensures that incidents are handled according to agreed procedures. 
⦁ Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. 
⦁ Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents. 
⦁ Contributes to testing and improving incident management procedures.

Customer service support (level 3)
⦁ Acts as the routine contact point, receiving and handling requests for support. 
⦁ Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution. 
⦁ Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. 
⦁ Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation.

Service level management (level 3)
⦁ Monitors service delivery performance metrics. 
Liaises with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.

Able to demonstrate and evidence knowledge and experience in

⦁ Demonstrates an awareness of risk and taking an analytical approach to work.
⦁ Investigating, and resolving complex issues
⦁ Has gained a thorough knowledge of the domain of the organisation.

Job Category : Sec / Admin
Location : Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.71

MAIN AREAS OF RESPONSIBILITY:
To own individual enquiries, complaints and customer requests.
To work flexibly across the hours of the Careline Service.
To contribute to the process of continually improving customer access to quality, cost effective services.
To promote a positive image of Careline and Liverpool City Council, working as part of an integrated team.
To assist with delivering the Councils commitment to Best Value and customer service.
To be fully proficient in all aspects of those services delivered through the Careline Service (full training will be given).
To effectively use relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information.
To provide accessible and comprehensive information and advice to customers on all Careline services by keeping up to date with all aspects of services.
To use, develop and maintain procedures and codes of working practice that maintain and enhance a quality approach to service delivery.
To carry out administrative services including duties related to customer contact including demonstrating appropriate systems to visitors when required.
To assist the Team Manager in the development of new staff and trainees through mentoring, job shadowing and acting as a ‘champion’.
Ensure that all work functions and where appropriate, line management responsibilities, are undertaken in accordance with all related Health and Safety legislation and relevant codes of practice.
Develop the City Council’s commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Job Category : Operational & Support Staff
Location : NEATH CIVIC CENTRE, Neath Port Talbot Council
Hours Per Week : 37.50
Start Date : Immediate Start
Start Time : 06:00
End Time : 14:30
Salary: £13.24

Job Category : Legal
Location : Newham Dockside, London Borough of Havering
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
pay rate £20-30ph Umbrella depending upon experience.

Legal Officer (Property and Regeneration),

Job Purpose
⦁ To support the lawyers in the provision of legal advice to the Councils, Members and Officers, and support the provision of legal solutions in relevant areas of legal work to enable the Councils to progress with corporate goals.
⦁ To assist lawyers and senior lawyers in the provision of legal expertise, in a shared back office support service, contributing to the delivery of a portfolio of high quality, solution focused legal work in more than one discipline and across multiple sites, to customers in different organisations.
To provide legal and administrative support across Property and Regeneration

Specific Responsibilities

1. To support the lawyers and senior lawyers with a caseload of legal work, including personal responsibility for matters, including, but not limited to, carrying out research, drafting court pleadings, statements and correspondence, preparation of bundles and instructions to counsel, telephone conversations with customers and third parties in respect of cases, attendance at court with counsel as required, and at meetings with customers and third parties. Appropriate supervision as required by Lexcel will be provided, but the Legal Officers will be expected to work autonomously to produce creative and innovative solutions to legal issues
2. To provide support if required to strategic projects across multi-functional teams,
3. To carry out advocacy on preliminary matters if required to do so, and not to instruct external support except in accordance with agreed procedures
   To work with the Administrative Support Team to ensure that all
4. support tasks are carried out at the relevant level
5. To provide advice to customers on legal matters, and liaise with other parties in proceedings in respect of the conduct of the case, with the ability to and responsibility for making appropriate decisions without supervision
6. To work some evenings, weekends and occasional public holidays in order to meet the service requirements of customers and in order to ensure appropriate representation of the Councils with residents, elected members, and external bodies.
7. Other duties – the job description indicates the main areas of activity for this post. From time to time other tasks/duties maybe required which are commensurate with the general area of responsibility and grade of the post.

Able to demonstrate and evidence a highly developed Competence in:
A legal qualification up to degree level or relevant equivalent work experience in legal practice relating to Property and Regeneration

Able to demonstrate and evidence
Knowledge and experience in:
⦁ A basic understanding of the workings of local government and the challenges being set by the new local government agenda along with the financial, legal and political context of local government.
A basic knowledge of local government powers and law and practice relating to Property and Regeneration