Job Board

Job Category : Social Care – Unqualified
Location : Redbridge Council, Redbridge Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £16.36

Screening Officers are required to have a high standard of written and spoken English to deal with enquiries from the public,
professionals and legal departments.
Liaise with professionals from all areas of the Children’s Trust such as the specialist posts within the MASH notably the Domestic
Abuse Worker, No Recourse to Public Funds Worker, Health Visitor, Senior Social Worker based at King George Hospital and the
Education Welfare Officer. In addition, they liaise with the Lead Designated Officer for the Local Authority (LADO), Early
Intervention Team, Schools, Adults Social Services and Housing Services.
Complete MASH checks identifying unknown children referrals that are sent into the hub.
Identify initially whether the subject is known to the department and if so, whether the case is current. To receive and record
telephone referrals on new cases.
Complete professional file redacting preparing files for other Local authority Social Workers and professions to view.
Direct and signpost members of the public providing advice and information on local services.
Work with duty Social Workers and Team Managers to apply the Redbridge Levels of Need, Indicators and Responses to incoming
contacts.
To follow up and process referrals from the Police on domestic violence.
To make referrals to the police where there are safeguarding concerns for children and where details of children are unknown.
Receive requests for information and advice and resolve these initial contacts by giving advice and information.
To develop links with partner agencies including education and housing, and respond to regular requests for information from
CAFCASS, probation and UKBA
Give advice and information to service users on money, benefits and access to practical support services.
Follow up enquiries on referrals and initial assessments made by duty Social Workers to facilitate quick and efficient responses.
Inputting data and reports onto ALERT, a database of Adults of concern which is a list of local sex offenders and other adult
concerns. This highly sensitive database is only accessible by Screening Officers, Screening Mangers and Senior Management. It is
imperative information is correctly stored and secured as this would be a significant credibility and media risk if there was a
breach.
Be aware of the boroughs child protection procedures and disseminating this information to members of the public and
professionals.
Collecting the MASH data and statistical reports for the review of the Team Manager and any Ofsted inspections.

Experience:
Experience of direct work with the Children and Families in a statutory setting.
Experience of information technology, particularly in word processing, spreadsheets and using client

Education and Qualifications:
Office administration/information technology qualification desirable
e.g. European Computer Driving Licence
Professional Child Care Qualification or equivalent.

Skills:
Good understanding of issues in relation to children in need and their families
Ability to engage with service users who are upset, agitated and angry and members of the public who
are concerned about a child who may be at risk of harm.
Ability to communicate, listen and record information.
Ability to work effectively with colleagues, other professional and service users.
Ability to write reports and to present written and verbal information clearly and concisely in a variety
of ways.
Ability to work to deadlines, organise and self-motivate, and manage time effectively.
Ability to work to deadlines, organise and self-motivate and manage time effectively.

Job Title : Driver LGV
Job Category : Driving
Location : Council Depot – Downpatrick, Newry, Mourne and Down District Council
Hours Per Week : 37.00
Start Date : immediate start
Start Time : 06:00
End Time : 14:00
Salary: £12.02

Scale 4
Main Purpose of Post/Job Summary
Working within the Environmental Cleansing Service (Refuse Collection), the post holder will be required to provide, in a safe and effective manner, a quality and efficient Refuse Collection Service including all recycling collection activities, in all weather conditions.

The post holder, as Team Leader, will be expected to interact with the public in an appropriate manner and within own initiative to ensure service is provided within the area of responsibility of the post holder.

The post holder may be required to drive any vehicle requiring a LGV Category C class of licence, providing relevant training has been provided. The post holder will also be responsible for staff supervised on a day to day basis.

Job Category : Social Care & Health Qualified
Location : Guildhall 2, Royal Borough of Kingston
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £24.22

Social Worker – Learning Disability Team
Duration- up to 3 months ( subject to review)

The Community Learning Disability Team is a very friendly, motivated and dedicated team of social care staff. Our team undertakes care management and safeguarding responsibilities in line with the Care Act 2014, Mental Capacity Act 2005 and other adult social care statutory duties.

We work closely with a multi-disciplinary health team including Clinical Psychologists, Speech and Language Therapists, Community Nurses, Occupational Therapists, Physiotherapists and Behaviour Analysts to support adults with Learning Disabilities and associated complex needs.

The team provides a transition service by working closely with children social care and Special Education Needs in line with the Children and Families Act 2014 to support young people who would be eligible for adult social care to have a smooth transfer to adult service.
We support adults and their carers’ in a person-centred way to assess their needs and create effective outcome-focused support plans. Responsibilities include reviewing support plans, taking turns to act as a duty officer to cover for unallocated cases, undertaking safeguarding enquiries, liaising with families, advocates, health professionals, providers and key agencies.

An opportunity has arisen for 3 Social Workers to join the team due to a number of vacancies that has recently arisen.
We are looking for an enthusiastic and motivated person to enable adults with learning disabilities achieve the best possible outcomes. The ideal practitioner will have an understanding of the challenges adults with learning disabilities and their families face in their day to day lives.
You would be a qualified social worker registered with Social Work England and have some experience of working with people with a learning disability. You must have excellent communication skills, sound knowledge of relevant legislation and the ability to form and maintain effective working relationships with people.
Benefits include:
• Comprehensive Learning and Development programme
• Regular supervision
• A friendly and supportive team
• A forward thinking and networked organisation where employee’s views are valued.

Job Category : Senior Interims
Location : Laurence House – Fifth Floor, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £288.75 per day
Standard DBS required

There is flexibility on the rate for the right candidate with the relevant experience.
Shortlisting of CVs to take place on 5th Dec with a view for interviews to take place w/c 8th Jan.

Main Purpose of the job:
To be responsible for and have strategic oversight for all borough wide Capital investment and
improvement work to London Borough of Lewisham housing stock and have day to day
responsibility for contract management of third-party delivery partners.
To lead numerous teams to deliver a competent client function in accordance with CDM (2015)
Regulations for all functions of the capital investment service including:
• To lead the team responsible for the collation and co-ordination of stock data informing
future investment and supporting applications for grant funding.
• Installation of component replacement to provide a minimum of ‘Decent Homes’ standard
in all council homes on a planned basis
• Installation of retrofit works to reach the Councils ambition of net zero carbon including
the requirements under the legislation to be retrofit compliant
• Project and contract management of major capital projects, such as high-rise
refurbishments, including remodelling or buildings and providing additional units
• Installation of aids and adaptations in all required housing in the borough
• ensuring customer engagement from inception to completion of all scale capital investment projects.
• To act as the main contact for repairs with other Housing Teams, elected members and
other internal and external stakeholders concerning the delivery of capital investment.
• To be responsible strategically and operationally for ensuring LBL delivers a high
quality, customer focused and value for money service, driving forward operational
change and managing performance to ensure continuous improvement on behalf of
customers
Qualification[s]
Membership of a relevant professional body

Experience
A minimum of 3 years’ experience within an Asset Management and Investment field
3 years’ experience at the level of a senior role delivering Capital programmes
Extensive management experience including people management, budget
management, performance management Contract and risk management
Experience of leading the tendering and procurement of significant work streams,
and work was won and/or purchased on a sustainable basis.
Experience of leading significant organisational and cultural change that resulted in a
step change in service and financial results.
Experience of managing in a strong performance management environment where
there were clear, explicit service targets, with evidence of consistently meeting the
targets.
Experience of working within a client/contractor environment.

Skills & Knowledge
Evidence of managing significant multi-million-pound programmes of work
successfully – on time and budget.
Knowledge of relevant legislation and regulatory standards and how to this can impact
on service delivery
Understanding of local government decision making and governance and experience
of working with elected members and boards
An understanding of partnering contracts and partnering operating within service level
agreements, housing repairs legislation and construction health and safety legislation.
Excellent communication and negotiating skills and ability to shape outcomes through
reasoning, negotiation and persuasion.
Shows evidence of clear analytical thinking, gets to the heart of complex problems and
issues; applies own expertise effectively, communicates well in writing
Demonstrates highly developed leadership skills that inspire and encourage
commitment from others and promote a positive and motivated organisational culture.
Produces workable solutions to a range of problems.
Works productively in a high-pressure environment.
Thinks broadly and strategically, focuses on results.
Handles problems with innovation and creative thinking.
Demonstrates financial awareness, delivers efficiencies, controls costs, and thinks in
terms of added value.
Develops and delivers clear and creative strategies to deliver change

Job Category : Facilities
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £23.81

Provide efficient, effective and economic building related facilities services to 160 Tooley Street and the Queens Road campus, the council’s administrative headquarters, and allocated ancillary buildings to ensure the optimum working environment fully supports the council’s modern ways of working.
Manage the site-based customer/client-facing activities; manage customer relationships and take a proactive approach to establishing and maintaining good relationships and working processes with internal clients and customers.
Principal accountabilities

1. In the absence of the building manger, lead and manage site based facilities team and deliver all site-based facilities management services and be the primary point of contact in respect of all reactive and planned preventative maintenance work including building related compliance activity undertaken by contractors
2. Liaise and consult with the CFM Technical team on 160 Tooley Street property matters drawing on the technical expertise available from building surveyors, quantity surveyors, architects, or mechanical, electrical and plumbing engineers to ensure the building remains safe and operationally compliant
3. Operationally manage, monitor and audit the delivery of contracted services for the building. Ensure all key performance indicators are met and service delivery achieves value for money targets; that enable contractors to produce robust operational performance reports. Develop collaborative working practices with contractors
4. Manage, develop and deliver the buildings reception services to meet the highest standard expected by the council when greeting VIP’s, councillors, staff and visitors. Ensure staff provide a courteous and professional service at all times and meet or exceed Key Performance Indicators (KPIs) in relation to the service
5. Manage, develop and deliver the building event management service ensuring that all planned corporate, democratic / constitutional and community events held at 160 Tooley Street are managed efficiently and delivered on time and within budget
6. Identify and monitor the allocation of resources in respect of the corporate reception services, event management, mail service including but not limited to folding /inserting mail operations, locker keys, porterage and minor works/repairs, pool vehicles, cycles and stationery, taking appropriate action to mitigate adverse risk associated with the occupation and client use of the building
7. Implement agreed improvements to business processes, role changes and corporate reception and event services operation to achieve Divisional priorities and strategic objectives
8. Respond promptly and confidently to emergencies at Tooley Street or Queens Road assisting with incident management and liaising with the borough emergency control centre and emergency services as appropriate

KNOWLEDGE RELEVANT TO THE JOB
. BIFM qualification or evidence of ongoing professional development.

2. Membership of IOSH or equivalent
3. Proficient in Word and Excel
4. Knowledge of mandatory and statutory building compliance
5. Operational facilities management experience

EXPERIENCE
Previous experience of managing customer focused teams and building relationships in a large multi site blue chip or government organisation

7. Experience of managing change, implementing advanced workplace principles (new ways of working)
8. Ability to simultaneously project manage a range
   of projects, and operational building tasks
9. Experience of operational report writing
10. Experience of budgetary control of capital and revenue spend in excess of £1million

Job Category : Housing
Location : Civic Centre, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £20.47

The Specialist Resettlement Housing Coordinator will provide specialist casework to single homeless applicants leaving institutions, such as hospitals and prisons, and with complex support needs.
The Coordinator must have expert knowledge of welfare, housing and homelessness policy, legislation, and practice as well as specialist knowledge surrounding the complex needs of single homeless applicants. They should also have knowledge of safeguarding vulnerable adults.
Experience, Skills, Knowledge & Abilities

Essential experience, skills and knowledge:

1. Significant experience of providing specialist homelessness casework to single homeless applicants with more complex needs, such as applicants leaving institutions including prisons and hospitals
2. Significant experience of working collaboratively to improve outcomes for single homeless applicants with more complex needs, such as applicants leaving institutions
3. Ability and experience to consistently deliver high levels of customer service to single homeless applicants with more complex needs
4. Ability and experience of ensuring all aspects of casework is carried out in accordance with legislation, strategies policies and initiatives set out at the national, regional and local level
5. Ability and experience of consistently achieving performance objectives in the provision of specialist homelessness casework
6. Ability to contribute to the identification, dissemination and embedding of existing and emerging best practice within the team, and across the wider Housing Advisory Service
7. Ability to effectively communicate with a range of stakeholders, including applicants, members, partners, and so on
8. Significant knowledge of welfare, homelessness and housing policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service
   Significant knowledge of safeguarding best practice, including policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service

Qualifications & Professional registration criteria

1. High level of education or equivalent demonstratable experience
2. Evidence of Continuous Professional Development

Job Category : Housing
Location : Civic Centre, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £20.47

The Specialist Resettlement Housing Coordinator will provide specialist casework to single homeless applicants leaving institutions, such as hospitals and prisons, and with complex support needs.
The Coordinator must have expert knowledge of welfare, housing and homelessness policy, legislation, and practice as well as specialist knowledge surrounding the complex needs of single homeless applicants. They should also have knowledge of safeguarding vulnerable adults.
Experience, Skills, Knowledge & Abilities

Essential experience, skills and knowledge:

1. Significant experience of providing specialist homelessness casework to single homeless applicants with more complex needs, such as applicants leaving institutions including prisons and hospitals
2. Significant experience of working collaboratively to improve outcomes for single homeless applicants with more complex needs, such as applicants leaving institutions
3. Ability and experience to consistently deliver high levels of customer service to single homeless applicants with more complex needs
4. Ability and experience of ensuring all aspects of casework is carried out in accordance with legislation, strategies policies and initiatives set out at the national, regional and local level
5. Ability and experience of consistently achieving performance objectives in the provision of specialist homelessness casework
6. Ability to contribute to the identification, dissemination and embedding of existing and emerging best practice within the team, and across the wider Housing Advisory Service
7. Ability to effectively communicate with a range of stakeholders, including applicants, members, partners, and so on
8. Significant knowledge of welfare, homelessness and housing policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service
   Significant knowledge of safeguarding best practice, including policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service

Qualifications & Professional registration criteria

1. High level of education or equivalent demonstratable experience
2. Evidence of Continuous Professional Development

Job Category : General Industrial
Location : County Offices, Flint House, Church Street, Flint CH6 5BD, Flintshire County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:00
Salary: £12.18

Time served groundworker-please note -this job is NOT for a laborer. You will be required to lay drains, shutter, concrete, unblock drains. lay paths and build concrete steps. Make your own decisions, work alone and be part of a team. Measure and ordering of own materials and report to line manager daily. On going work for right candidate, no criminal convictions or pending with checkable references. You will need own transport payable at 45p per mile although a vehicle can be supplied for right person. Initial one months trial with a view to permanent work placement.

Job Category : Building Services & Maintenance
Location : County Offices, Flint House, Church Street, Flint CH6 5BD, Flintshire County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:00
End Time : 16:00
Salary: £14.41

Time served plasterer with checkable references needed for work on housing for local authority in Flintshire. Must live locally, have own transport, mileage rates apply, (vehicle can be supplied for right candidate). No criminal convictions or pending. Initial one month trial with view to eventual full time employment. Must be able to lone work and be part of a team. 37 hrs. per week, flexible on times.

Job Category : IT
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £349.04

We are looking for a senior engineer to help support us with our project related work to further migrate to cloud technologies

Skills

• Level required – Essential:
• Azure VMs + on-premise VM migration
• Azure AD/SSO/CA
• Azure networking
• Azure Firewall
• Azure containerization
• Azure app services
• Azure SQL
• Azure AVD

Useful knowledge/experience:

• Technical design (solution designs etc)
• Technical implementation (planning, change)
• Azure AppGateway
• Power BI Admin (inc Data Gateway / SHIR)
• Power Platform Admin
• Dynamics 365 CE Admin
• Dynamics 365 FO Admin
• Exchange 365 Admin
• Logic Apps

Hybrid working

Job Category : Allied Health/Psychology

Location : London Borough of Sutton

Start Date : immediate Start

Base Salary : £43,815.00

Top Point Salary : £53,946.00

A full time position (36 hours)To work in a multidisciplinary team within the Sutton Community LD Team.  We are looking for a clinical Psychologist with Learning Disability experience with clients and supervisory experience with Psychology trainees and assistants.  The job is hybrid but we would expect most assessments to be face to face (as a guideline 3 days a week in Sutton).  We are in the London Borough of Sutton with good travel connections.  It is an exciting opportunity within the Team and the wider network of Sutton Health and Care.

Specific accountabilities

•          Manage a caseload and be professionally responsible for offering evidence based Psychological practice governed by national and professional best practice guidance as evidenced by the use of outcome measures, feedback forms and service evaluations.    

•          To provide specialist Psychological assessments of clients referred to the team.    

•          Provide specialist Psychological advice, guidance, training and consultation to other professionals/carers contributing directly to clients’ formulation, diagnosis and treatment plan.

•          To demonstrate high level expertise in adapting Psychological assessments, interventions and reports to the cognitive, communication, sensory, social and physical needs of people with Learning Disabilities and their carers.  

•          To take an active role in working with clients who present with behaviour that challenges following best practice guidance to inform the MDT, Social Services, carers, external providers and families on how best to support the client through the use of Positive Behavioural Support.  

•          To undertake risk assessment and risk management for individual clients and to provide advice to other professions and or carers on Psychological aspects of risk assessment and risk management.  

•          To receive regular professional supervision from a senior Psychologist and attend mandatory as well as relevant professional training and development to maintain CPD requirements.  To maintain up to date knowledge of legislation, national and local policies and issues in relation to the specific client group.  

•          To maintain the highest standards of clinical record keeping including electronic data entry and recording and report writing in accordance with the requirements of Information Governance, NHS Code of Confidentiality, Data Protection Act 1998 and also the terms and conditions in your contract of employment.

•          To develop and deliver training as required by the service.

Person specification

 (knowledge, skills, experience and behaviours required in the role)

Education/ Knowledge/ Qualifications

•          BSc/Msc Psychology, including specifically models of psychopathology, clinical psychometrics and two or more distinct psychological therapies and lifespan developmental Psychology as accredited by the British Psychological Society (BPS)

•          HCPC registered Practitioner Clinical Psychologist

•          Skills in the use of complex methods of Psychological assessment, intervention and management.

•          Knowledge of the theory and practice of specialised Psychological assessments and therapies used with adult clients with learning disabilities. 

•          Knowledge of legislation and current national guidelines in relation to the client group and mental health.  

Experience

•          Experience in the assessment and treatment of learning disabled clients.

•          Experience of working with a wide variety of client groups, across the whole life course presenting problems that reflect the full range of clinical severity including maintaining a high degree of professionalism in the face of highly emotive and distressing problems, verbal abuse and the threat of physical abuse.  

•          Experience of training.

Skills: 

•          IT skills, such as, Mosaic, Google, Excel, Word

•          Negotiation and problem solving skills

•          Demonstrates good analytical and reflection skills

•          Skills in providing consultation to other professional and non-professional groups.

•          Excellent presentation skills 

•          Excellent interpersonal and communication skills with client, carers and other partners, using appropriate systems to relay clinically sensitive information.

•          Good organisational and prioritisation skills 

•          Clear and effective decision making

•          Ability to work autonomously as well as effectively with team members and other partner agencies

•          Ability to reflect and critically appraise own performance

Other

•          Takes responsibility for own CPD

•          High levels of initiative, innovation and self-motivation

•          Flexible

•          Car Driver/ Owner – Preferable

Job Category : Social Care – Qualified

Location : Powys County Council                   

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £29.64

Principal Responsibilities

1. To complete assessment for Powys residents in district general hospitals to determine their discharge pathway and care needs for a safe and timely discharge from hospital.

• To undertake timely strengths based proportionate assessments and care and support planning to assist Powys patients to move into the optimal Discharge to Recovery and Assess (D2RA) pathway following hospital treatment. 

• To liaise with other out of county acute/community hospitals to support the transfer of Powys patients from hospital back into their communities. 

• To support Powys residents on the continuum of hospital transfer through to identification of ongoing care needs following a suitable period of recovery. 

• To ensure that risks to Powys residents and other are assessed and balanced in a way that promotes safe transfers from hospital and a focus on independence. 

• To work in a multi-agency manner to help achieve what matters to the Powys residents being supported. This will include working in partnership to ensure, where appropriate, that primary health needs have been identified before Adult Services assumes responsibility for the organising of appropriate ongoing care and support. 

• To be part of and actively contribute to timely MDT/hospital transfer planning meetings.

• To be accountable for practice through timely, effective and accurate recording of decisions in line with policy and legislation. 

• To address any capacity issues faced by Powys residents through leading on or contributing to the timely completion of Mental Capacity Act assessments and/or best interest decisions. 

1. To support the Hospital Team in contributing to wider partnership initiatives, in the recognition that meeting needs and preventing hospital admission requires a whole system approach. 

Experience

•     Post qualifying experience of working with Older People/younger adults and their carers

•     Experience of undertaking assessments of need and identifying and managing risks.

•     Experience of complex casework 

•     Experience of care management across a range of health and social care settings

Knowledge

•     Understanding of the needs of vulnerable adults and their carers

•     Understanding of safeguarding and the issues affecting vulnerable adults and their carers

•     Knowledge of current legislation, national guidance and best practice relevant to the post.

•     Knowledge and implementation of the Mental Capacity Act 

Qualifications & Training

•     Appropriate social work, health or allied health practitioner qualification (i.e. Degree in Social Work, DipSW or equivalent).

•     Registration as Social Worker with Social Care Wales/CQC 

Safeguarding Requirements

•     Requirement to undertake an Enhanced DBS Check

Skills

•     Good communication skills, written and verbal.

•     Good IT skills.

•     Ability to organise, prioritise and manage a caseload.

•     Ability to build and maintain partnerships 

•     Ability to manage crisis, conflict resolution and challenging behaviours

•     Ability to demonstrate a commitment to equal opportunities and non-discriminatory practice.

•     Commitment to the principles of confidentiality.

•     Must have knowledge and commitment to the principles of social care as embodied in relevant legislation.

Job Category : Social Care – Unqualified

Location : Enfield Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £14.81

The Assistant Enablement manager is also responsible for tracking the pathway of adults referred into the service and through the service pathway to closure, ensuring information is logged using our inhouse IT system Eclipse. Communication with service users, families and staff is key. we are a CQC registered service so someone with experience of working in a domiciliary care setting inspected by CQC is valuable and essential. The candidate would need to be happy to take part in a rolling rota out of hours on call system which is paid in addition to the working hours pay. we also pay mileage to workers with business insurance in addition to pay.

Job Category : Social Care & Health Qualified (Kingston & Richmond)

Location : Achieving for Children

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £28.23

Social Worker Referral and assessment

Agency Role 

Hourly rate: £37ph

Location: Guildhall 2, Kingston

Qualifications Requirements

– 3 years post qualified

– Has not had a permanent role in the last 6 months, in the London region

– ASYE completion- Social Work qualification

Job Category : Admin & Clerical

Location : Southwark Council             

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £14.93

CSO post – hybrid working with office working.  Front Door team connecting residents to wider community for advice and support.  Completing screenings to determine eligibility for Occupational Therapy interventions and Care Act assessments.  Monitoring inbox/emails and answering calls from Southwark residents to the wider Community Voluntary Sector.

Responsibilities 

1. To be the first point of contact with callers, to respond to queries from service users and carers and escalate to the manger any cases identified that require further assessment, safeguarding or senior oversight and decision making. 
2. To respond to all referrals received via the phone, fax, email and post. To process incoming referrals and to respond by signposting, providing advice/information, referring onto other services as appropriate and/ or to provide appropriate disability equipment and minor adaptions. 
3. To identify all critical and emergency situations, bring them to the immediate attention of a senior, and undertake any necessary urgent response activity as directed. 
4. To initiate repair and/ or replacement of equipment and minor adaptations for existing service users. 
5. To accurately record referral and assessment information from the service users and other informants and to take appropriate action as laid down in community care procedure using the electronic records and CareFirst system. 
6. To ensure high standards of work and standards of performance are maintained, maximising the use of information technology. To contribute towards achievement of the council’s Key Performance Indicators by processing and recording all work efficiently and accurately within guidelines and timescales. 
7. To attend regular supervision and training as authorised by a line manager. To be accountable and responsible to the manager and be directed by them as appropriate. 
8. To undertake Trusted Assessor training in order to be knowledgeable about the range of simple equipment and assistive technology available to service users, and competent to prescribe simple equipment solutions over the phone. 
9. To be aware of the key community organisations providing information, advice and support to older and disabled adults in the Borough in order to effectively signpost people. 
10. To maintain an up to date knowledge of the legal framework within which the Department operates, and policies and procedures for the Department. To communicate this to the service users, carers and their representatives, both orally and in writing as appropriate. 
11. Any other duties that may be reasonably requested as appropriate to the grade and structure of the post. 

Knowledge, including educational qualifications: 

At least 5 GCSE’s at Grade C or above.
Evidence of continuing education and / or self-development. Knowledge of data protection and confidentiality. 

Experience: 

Previous experience within a social care/ occupational therapy or other similar customer service setting. 

Experience in maintaining administrative systems and keeping accurate records. 

Demonstrate ability to adapt to new or updated systems or policies / changes. 

Aptitudes, Skills & Competencies:

Ability to work as part of a team and with individuals at different levels, and build a positive, effective relationships Technical skills, including using IT, writing case notes

Communication and analytics skills, such as the ability to use different questioning techniques to draw out relevant information, listening skills and an ability to explain complex issues simply

Ability to work as part of a team and with individuals at different levels, and build a positive, effective relationships Technical skills, including using IT, writing case notes

Self-management skill, such as time management (particularly when under pressure and with tight deadlines), multi-tasking , organising and prioritising work, personal development and self-control

Ability to interact in a sensitive and assertive manner demonstrating a full understanding of high quality customer care

Ability to use and understand the supervisory and performance management process.

Commitment to diversity and equality

High personal standards towards completing work and personal conduct, including a commitment to further development (through ongoing training, situational learning and working with manager)

Job Category : Environmental Services

Location : Southwark Council             

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 08:45

End Time : 17:00

Salary: £17.90

Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required.

PRINCIPAL ACCOUNTABILITIES

1.         To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists.  This includes the external Environment and Traffic Adjudicators who sit at London Tribunals and make the final decision on any parking or traffic penalty in an adjudication hearing which evidence is presented by the officers to trained solicitors or barristers who are the adjudicators. 

2.         To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council’s communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.

3.         To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation.  

4.         To ensure that all incoming parking permit applications and parking control suspension applications are dealt with (including requests for further information) in line with the set time limits given by the appeals and representations managers.

5.         To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services, resolving residents and visitors requests and issues in a timely and clear manner.  

6.         To accelerate and identify any themes and trends arising from representations, complaints and concerns to their line manager reporting and sharing case issues. 

7.         To manage and prioritise their own workload in response to changing demands from management. 

8.         To ensure that daily quality and quantity performance standards are met or exceeded and that correspondence conforms to the relevant quality, policy and legislative standards 

9.         To ensure that enforcement practices and required enforcement infrastructure complies with agreed procedures and standards and to take responsibility for reporting non-compliance issues to the appropriate teams. 

10.       To authorise the cancellation of and initiate refunds as a result of PCNs being cancelled, permit or suspensions ending before their expiry when required in accordance with the parking services policies.  

11.       To assist in the mentoring of new staff providing guidance and training on local parking policies, procedures and legislation. Providing advice and guidance on complex parking and traffic cases liaising with other internal or external bodies to resolve queries.

12.       To carry out other duties and tasks which may from time to time be required to meet the needs of the service and to deputise for the Appeals and Representations Manager in their absence.

KNOWLEDGE:

Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation.

Excellent communication skills both in writing and verbally.

Knowledge of the civil parking and traffic enforcement legislation, parking adjudication processes and guidance.  

Knowledge of the back office process for enforcement of parking and traffic penalties.

EXPERIENCE

Proven experience in working in a customer service or administrative environment, having to compose formal correspondence.

Experience of analysing data to carry out investigations and to inform decisions using computer systems and databases.

Experience demonstrating a proven ability to work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service.

APTITUDES AND SKILLS:

Ability to effectively prioritise and meet deadlines when faced with conflicting priorities with creativity, tenacity and enthusiasm.

Ability to work independently to meet agreed work plans, deadlines and required performance targets.

Ability to deal with a variety of correspondence and prepare written replies and reports.

Effective interpersonal skills and ability to represent the parking team with officers at all levels. 

Excellent customer service skills and confidence with both written and verbal communication delivering high quality customer outcomes.

Ability to diffuse difficult situations and resolve conflicts.

Job Category : Technical – Property

Location :  Hackney Council                

Hours Per Week : 36.00

Start Date : Immediate Start 

Start Time : 09:00

End Time : 17:00

Salary: £25.20

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

We are also working towards our vision, which is to be a place for everyone; where residents and the workforce can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

1. PURPOSE OF THE JOB:

1.1To provide a comprehensive building surveying service to the Council covering all types of property, with a focus on effective maintenance.

1.2To undertake the supervision and management of repair and renewal works to the Corporate property of the Council. To assist in undertaking condition surveys of a wide variety of non-residential property.

1.3To assist in maintaining robust programmes for ensuring that property is compliant with statutory regulations

1.4To support the Strategic Property Team providing Building Survey and inspection advice in relation to the assessment of contractual liabilities, preparation of schedules of condition and dilapidations and the negotiation of claims.

1.5This post will need to work across the four property disciplines across a range of specialism whose work is highly complex and diverse:-

– Technical Services which covers Engineering and Surveying,

– Compliance and Client Relations which controls activities, both strategic

and operationally, which delivers compliant, safe, resilient and reliable

operating environments,

– Cost Consultancy which provides a Quantity Surveying function

– Maintenance Contract Management.

Requirement

Candidates/post holders will be expected to demonstrate the following

Education

Degree or equivalent in Land Management/Surveying, Construction and Building strategy formulation, development and implementation (or similar).

Strategic management of asset and/or construction and building functions at a high level e.g. MRICS or MCIOB.

A business management or project management qualification at an appropriate level (Prince 2 foundation or similar).

Experience

Knowledge and experience of business case development and an ability to develop and implement capital and revenue-based programmes and projects.

Demonstrable evidence of managing outsourced consultants and contractors to deliver high quality, timely work.

Experience in the acquisition and disposal of a wide range of land and property both 

leasehold and freehold and experience in bringing forward potential development sites.

Experience in dealing with the appointment and monitoring of external agents.

Demonstrable experience of identifying and implementing creative and/ or imaginative solutions to property problems.

Significant experience of using asset management databases and toolkits to calculate NPV and ROI.

The ability to show the post holder will deal with a range of complex and contentious matters whilst maintaining the Council’s major policy objectives.

Preparation and presentation of reports to senior management and Elected Members.

Relevant Local Government experience.

Track record of negotiating and working well with professional consultants and external contractors.

Evidence of success in building and enhancing the reputation of an organisation with external bodies.

Track record of delivery of quality projects providing Value for Money.

A champion of energy best practice and sustainability.

Knowledge

IOSH Certificate or Diploma (General or Construction).

Relevant legislation and codes of practice.

The post holder will need to be able to demonstrate a broad knowledge of property issues covering •

– Technical Services which covers Engineering and Surveying,

– Compliance and Client Relations which controls activities, both strategic and operationally, which delivers compliant, safe, resilient and reliable operating environments,

– Cost Consultancy which provides a Quantity Surveying function

– Maintenance Contract Management

Job Category : Engineering

Location : Hackney Service Centre, Hackney Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £18.76

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

We are also working towards our vision, which is to be a place for everyone; where residents and the workforce can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce

Purpose of the job 

1. a) The Traffic Engineer will work with the Senior Traffic Engineer in providing a Traffic/Transport service. 

b) The Traffic Engineer will work with the Senior Traffic Engineer in managing and providing a Traffic/Transport service. 

c) The Traffic Engineer will work with the Senior Traffic Engineer in managing and progressing schemes related schemes, and providing a Traffic/Transport service. 

• a) The Traffic Engineer will ensure, in conjunction with colleagues, that statutory and legal obligations are delivered and communicated in a customer-focussed manner, optimising available resources. 

b) The Traffic Engineer will play a significant role in projects to ensure, in conjunction with colleagues, that statutory and legal obligations are delivered and communicated in a customer-focussed manner, optimising available resources. 

c) The Traffic Engineer will take a lead role in projects to ensure, in conjunction with colleagues, that statutory and legal obligations are delivered and communicated in a customer-focussed manner, optimising available resources. 

Person Specification JOB TITLE:
ESSENTIAL CRITERIA
Skills and Abilities Communication 

Traffic Engineer 

1. Ability to write reports and a wide range of correspondence relating to Traffic Engineering projects. 
2. Ability to communicate effectively with service users e.g. negotiations, presenting evidence or advice in a public forum within Hackney’s diverse community. 

Managing Projects and Resources 

5 

3. a) Ability to handle an extensive workload, including ability to act on own initiative, prioritise and meet strict deadlines. 

b) Ability to handle an extensive workload, including ability to act on own initiative, prioritise and meet strict deadlines. 

c) Ability to organise the work of others and handle an extensive workload, including ability to act on own initiative, prioritise and meet strict deadlines. 

4. Ability to use new technology to assist in improving service delivery and personal performance. 

Managing Services and Delivery 

5. a) Ability to contribute effectively to team working. b) Ability to contribute effectively to team working. 

c) Ability to lead on projects and contribute effectively to team working. 

Knowledge 

6. Ability to promote and implement equal opportunities in accordance with Council guidelines. 
7. Ability to understand plans and drawings and other relevant technical information related to Traffic Engineering projects. 
8. Ability to operate IT systems and equipment. 
9. A good understanding of relevant Traffic Engineering legislation. 
10. Knowledge of Traffic Engineering issues as they affect the inner city. 
11. Knowledge of Best Value criteria. 

Work Related Experience 

12. Understanding of or experience of providing services to customers and being accountable for these services. 

13. Understanding of or experience of Traffic Engineering within an urban environment. 

Qualifications

14. Degree or HNC (preferable) 

Job Category : Administration

Location : West Sussex County Council          

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

£11.59 per hour.

Required experience and skills

(These will be used as the shortlisting criteria)

Key Skills:

1. Good communication skills for answering telephone, email and face-to-face

queries effectively, communicating with staff and customers.

2. Clear and effective written communication skills to produce accurate meeting

minutes, write non-standard correspondence and reports, present data and

financial information, and to write and respond to emails appropriately.

3. Good numeracy skills in order to work with figures and data to make sound

and accurate financial calculations and data collection, working methodically.

4. Good analytical and problem-solving skills to analyse specialist information

and draw practical conclusions and appropriate actions with an understanding

of relevant policies and procedures.

5. Ability to identify the most efficient and effective ways of working, embrace

change and adapt to changing situations and new ways of working positively

and effectively, including the ability to learn new systems and processes.

6. Excellent IT skills enabling effective daily use of office applications such as

Microsoft Outlook, Teams, Word and Excel.

Qualifications and/or experience:

• 4 GCSEs with A-C / 4-9 passes including Maths and English, or equivalent

qualification or experience demonstrating that level of numeracy and literacy.

• Relevant technical knowledge of procedures and practices associated with

delivering an administrative service.

• Sound and accurate overall IT knowledge and experience in using Microsoft

Office including Word, Excel and Teams.

• Experience of working in an office environment.

• Some knowledge and technical skills in the use of major computerised

systems (for example, SAP or Mosaic) – Desirable

Key responsibilities

Communicates with and develops good working relationships with relevant

managers and colleagues in order to deliver an effective service.

Delivers timely and efficient specialist administrative support to a team or across

teams with an awareness of team requirements and priorities.                       

Job Description & Person Specification

Prioritises own day to day work, working with colleagues to deliver objectives

and a customer focussed service.

Produces accurate, factually and grammatically correct meeting notes and

reports.

Updates and maintains relevant computerised and manual records relating to the

service appropriately and accurately.

Follows procedures and processes in order to respond independently to day-to-

day telephone, email and written queries including using initiative to resolve

unexpected problems where necessary.

Refers complex or technical queries, and those unrelated to the service

appropriately, working under guidance on unusual or difficult problems.

Appropriate and careful daily handling of confidential and sometimes sensitive or

personal financial or other related information relating to the service.

Responsibility for processing and / or raising Purchase Orders and invoicing.

Job Category : Engineering & Surveying

Location :  Sutton Housing Partnership

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 08:00

End Time : 17:00

Salary: £25.00

upto 80% of week on site. Quality control work done on SHP Minor/Major Works projects from inception to completion to ensure that each phase is defect free, meets the required quality standards and contributes to increased Customer Satisfaction.

Comply with relevant procedures and standards across the Minor/Major Works programme and ensure that Providers and Contractors also comply.  Report any failure to comply with the Capital Works Surveyors for action.

Skills & Experience

Expectations

Responsibilities & Outcomes:

Key Responsibilities:

● Quality control work done on SHP Minor/Major Works projects from inception to completion to ensure that each phase is defect free, meets the required quality standards and contributes to increased Customer Satisfaction.

● Comply with relevant procedures and standards across the Minor/Major Works programme and ensure that Providers and Contractors also comply. Report any failure to comply with the Capital Works Surveyors for action.

● Understand the scope of the work covered in the Risk Register and monitor compliance.

● Carry out site inspections and draft/complete report(s) on findings.

● Ensure that Contractors take timely corrective action when defects are discovered.

● Work with Capital Works Surveyors and strategic partners to ensure that the Major Works programme is

Skills & Experience:

Essential:

Demonstrable experience of successfully monitoring multiple, major works, social housing refurbishment contracts, inclusive of:

● Experience of working in a technical environment; assisting in delivering high value, high impact construction/engineering projects to time, cost and quality standards

● Experience of working with projects in a way that achieves high levels of customer satisfaction

● Experience of using rigorous site inspection techniques to underpin project delivery

● Experience of achieving and demonstrating Value for Money in project delivery

Qualifications or Proven Experience:

● NVQ or equivalent qualification in construction or engineering.

● Corporate membership of a technically orientated institution – IoCoW or equivalent by experience.

● Knowledge of effective site management techniques

● Excellent communication skills (written and oral); able to communicate effectively with technical and non-technical audiences

● Computer literate

Expectations

The job holder will:

● Uphold SHPs Values, Behaviours & Leadership expectations at all times (see overleaf)

● Ensure compliance with the provisions of the Construction (Design and Management) Regulations and the Building Safety Act Manage contractors to produce robust programme activity schedules and contract expenditure forecasts.

● Build effective team working and collaborative relationships with all stakeholders

● Take responsibility to ensure the health and safety of persons at work and members of the public in premises or sites managed by SHP. The method of achieving this will be by provision of safe systems of work and receiving information, training and instruction as necessary to achieve these objectives.

● Instruct works in accordance with SHP Standing Orders and Financial Regulations.

● Undertake all duties commensurate to the role