Job Board

Job Category : Trade & Operatives

Location : Broadwater Farm Community Centre,  London Borough of Haringey

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 08:00

End Time : 16:00
Salary: £20.02

RESPONSIBLE TO: HRS Team Leader

MAIN OBJECTIVES OF THE POST

1. Carrying out carpentry work identified on job ticket to an 

agreed standard ensuring any associated work is completed 

or reported back to manager.

2. To undertake the basic duties and responsibilities of the post 

within a framework, this upholds and furthers our Equal 

Opportunities Policies and delivers effective and appropriate 

services fairly and without discrimination.

3. Measuring up for required materials i.e. Doors, fittings etc.

4. Erect, use and dismantle access equipment i.e.. Steps, ladders,

platforms.

5. First fixing: – floor joists, frames, linings, stud partitions, floor 

boarding, stairs and handrails, fascia boards and soffits etc.

6. Prepared to provide an emergency out of hours service on a 

rota basis (where required).

7. Record and document all work activities and submit information 

to required timescales.

8. To be responsible for personal Health and Safety and for those 

affected by your actions or omissions.

9. Follow Health and Safety instructions given by a Co-ordinator.

Actively make use of risk assessments system.

10. To be responsible for undertaking weekly vehicle checks and 

 reporting defects to the Co-ordinator.

11. Any other duties as deemed necessary by senior staff.

Ref: CM 01 2

PERSON SPECIFICATION

1. Ability to build good relations with Client Officers and customers.

2. To be able to deal with customers in a professional, friendly and 

considerate manner.

3. Ability to manage personal workload and cope with a variety of 

tasks.

4. Must be able to use initiative to assess situations and decide on 

appropriate action.

5. Must have a responsible attitude and show genuine concern for all 

works carried out.

6. Ability to work to a high standard of quality and efficiency 

motivated by performance related payment scheme. 

QUALIFICATIONS

1. Hold an NVQ level 3, relevant City and Guilds certificate or 

equivalent.

2. Minimum of 3 years experience is essential.

3. Hold a full clean driving licence

Job Category : Environmental Services

Location : Queens Road 1, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £38.13

1.Extensive experience in carrying out inspections under HHSRS

2. Extensive experience in writing schedules of work and serving notices under Housing Act 2004

3. Experience in preparing prosecution bundles and appearing as a witness in court and/or at FTT

4. Experience in serving CPNs

5. Good conflict management skills

Must have lots of experience in inspecting houses in accordance with HHSRS, serving enforcement notices and in taking high level enforcement action such as prosecutions and CPNs.

Hard to fill roleHybrid Working – 3 days in the office

Job Category : Environmental Services

Location : 160 Tooley Street, Southwark Council

Hours Per Week : 36.00

Start Date: Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £28.06

Brief of the role:

Working out of the Environment, Sustainability and Leisure’s (ES&L’s) Programme Management Office (PMO), the Programme Manager will be responsible for leading the delivery of the Streets for People programme. Our Streets for People strategy sets out a bold vision and a firm commitment to improve our residents’ quality of life and take action on climate change, by changing how we all travel and use streets across Southwark. The Streets for People strategy was approved July 2023 and a delivery plan was approved in January 2025 which sets you how aim to deliver on our objectives. One of the key components of this plan are nine new Streetspace schemes, which will transform communities across Southwark. These schemes will discourage through-traffic from using residential streets and put in improvements such as wider pavements to improve accessibility for all ages and abilities; bike lanes separating cyclists from walkers, and more green space for communities to enjoy. Please visit the following link for an overview of the Streets for People programme.

Knowledge, including education qualifications requirements:

– Educated to degree level or be able to demonstrate or have substantial programme and change management work experience.

– Ongoing certification to, for example, PRINCE2 and APM, and good knowledge of a variety of programme and project management methods including MSP and PRINCE2

– Experience of establishing and leading local government transformation and change programmes and delivering benefits (outcomes and financial) or equivalent programmes in a public sector setting

Experience requirements: 

– Experience of working, through the full programme and project life cycle, from inception to completion, including management of relevant programme and project documentation e.g. PID, RAID etc.

– Experience of turning strategic ideas and objectives into practical, well organised delivery plans with a focus on results

– Experience of developing Target Operating Models to enable the application of a strategy or vision to a business unit, service or department

– Experience of leading, managing and motivating a team of multi-disciplinary practitioners to achieve programme and project objectives

– Good knowledge of tools and techniques for planning, monitoring and controlling programmes

– Good understanding of the procurement process including negotiation with third parties

– Experience of producing and assessing business cases for transformation investment to deliver agreed priorities

– Experience of programme and project budgeting (controlling forecasts and actual costs) and resource allocation procedures

– Experience in building strong and sustaining relationships with stakeholders of all levels including senior management

Aptitudes, Skills & Competencies:

– Strong decision maker and programme management skills

– Effective management, communication and interpersonal skills

– Ability to delegate and assign tasks appropriately with leadership skills, and motivate and empower team members throughout the delivery of programmes

– Ability to pre-empt problems and find innovative ways to resolve them

– Utilise analytical skills to collect and integrate data from programmes into decision-making

– Use negotiation skills to influence others and help sell ideas

– Ability to work positively with and manage stakeholders, taking account of their levels of influence and particular interests

– Competent with financial planning to help develop and deliver business cases which show return on investment and/or impact of allocated resources on performance

– Competent in simplifying complex ideas and changes and communicating them to staff across all levels, varying delivery style based on the audience

Knowledge, including educational qualifications:

Educated to degree level or be able to demonstrate or have

substantial programme and change management work

experience

Ongoing certification to, for example, PRINCE2 and

APM, and good knowledge of a variety of programme

and project management methods including MSP and

PRINCE2

Experience of utilising design thinking and data to solve

problems, test ideas through prototyping, iterating and

embedding a learning culture

Experience of establishing and leading local

government transformation and change programmes

and delivering benefits (outcomes and financial) or

equivalent programmes in a public sector setting

Location:

London Bridge Station

Working Patterns:Hybrid – There is a requirement to be in the office on Monday’s and Tuesdays.

Job Category : Housing

Location : Enfield Civic Centre, Enfield Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £23.45

As the Senior Data Analyst, you will play a pivotal role in optimising the Council’s housing data and ensuring the highest standards of service delivery. The role requires experience data analyst to support the Asset Team, Capital Programme Team and the Compliance Team to manage data, insight and statutory return reporting. The role requires advance excel and SQL reporting experience

As a middle manager within the Council you will:

• Lead, manage and motivate the team to deliver high performance
• Ensure that corporate/departmental people practices are understood and implemented within your service
• Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation
• Monitor and evaluate your team’s performance and recommend areas for improvement based on evidence
• Coach and support staff to develop
• Recommend areas for service improvement based on relevant data and information
• Communicate effectively with elected members and other partners/stakeholders
• Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues
• Build a culture of trust in your team
• The provision of specialist technical advice and management of housing investment planning, asset information, stock condition survey planning and statistical reporting
• Preparation of future component failure predictions for the management team, for budgetary and programming purposes
• To support the development of future major works programmes from stock condition data
• Providing stock data information and expert technical advice to other council departments, and stakeholders
• Ensuring that the asset database is maintained, and the software version kept up to date and to work in partnership with other managers in supporting and developing IT systems

Job Specifics – Skills, Experience, Knowledge & Abilities

(Management information; In this section, the first 7 criteria are mandatory at this Middle Manage level. Criteria number 8 should only be used if a regular and intrinsic part of the role is customer facing- please check  here for further information. You should add a maximum of 6 essential recruitment and selection criteria and 2 desirable criteria.  The information you provide in this section will be used in the recruitment application process to assess the suitability of job applicants.

Essential:

1.         Ability to engage, coach and motivate teams and set clear targets and expectations

2.         Evidence of high levels of customer service and satisfaction

3.         Experience of successfully managing performance and providing clear constructive feedback

4.         Experience of successfully implementing plans and projects to time and budget

5.         Ability to effectively plan and manage budgets and resources

6.         Demonstrates a good understanding of the political structure and role of elected members

7.         Ability to work collaboratively both with own service and across other services

8.   A Level 6 qualification in a construction/ property field (i.e Architecture; Asset management; Surveying), or applications from individuals with Level 4 qualification in an ICT/ Data management field, who can demonstrate significant experience, in an asset management role, will also be considered.

9.   Experience of working with Revit and point cloud modelling applications; Cobie databases; 3D BIM models and 2D CAD applications

10. Experience of working within and/or implementing management systems, such as 9001; 45001 or 55001 to enable and support data control and assurance across the Council Housing Operations

11. Comprehensive knowledge of existing and emerging Statutory instruments relating to the construction, design and management of residential buildings, Including but not limited to: The Construction (Design & Management) Regulations 2015; The Building Act; The Regulatory Reform (Fire Safety) Order; The Building Safety Bill and relevant British Standards and Industry guidance

12. An understanding of the concept of a “Golden Thread” as outlined in the Building a Safer Future report

13. Excellent ICT skills and experience of working with asset management databases to produce and analyse complex statistical information

Desirable:

1. Working knowledge data management systems such as of Keystone, Apex; Chrome; 

2. Experience of presenting complex data to stakeholders in a clear and accessible manner, both in oral an written form

Behaviours

Appropriate behaviours are key to the delivery of our vision for Enfield. 

We want staff who will work collaboratively, flexibly and constructively, and exhibit this ethos in all their dealings with residents, colleagues and partners. Our leaders will be exemplars of the following behaviours and encourage them in staff at all levels;  

Take Responsibility 

We want staff who are willing to make decisions and be accountable for them. Staff should have a positive can-do attitude where they see problems as challenges which can be overcome. They should accept responsibility for service delivery, be clear about their service offer and deliver what they promise.

Open, Honest and Respectful

We want staff who are comfortable and confident to acknowledge the difficulties and the barriers they face. They should also be able to constructively challenge the way things are done where there is evidence that it impedes service delivery. Challenge should be conducted in a professional, courteous manner with the aim of reaching a mutually agreeable resolution.

Listen and Learn

We want staff who are prepared to actively listen and reflect on customer concerns with a view to understanding the customer’s point of view. Staff should be able to receive constructive criticism and be prepared to adapt the way they operate and deliver services where appropriate.

Work Together to find solutions

We want staff who can work collaboratively with other departments and partners, freely sharing their knowledge and skills to identify solutions to address customer concerns. 

Candidates: Please ensure you address these behaviours in your responses to the essential (and desirable if applicable) criteria above.

Competencies:

Candidates: Please ensure you address these competencies in your responses to the essential (and desirable if applicable) criteria above.

1. Customer focus                                                                                                        

2. Deliver service performance                                                                                                            

3. Focus on continuous improvement  

4. Political awareness and context

Qualifications & Professional registration criteria

Candidates: Please ensure you address these qualifications in your responses to the essential (and desirable if applicable) criteria, you will be expected to meet these requirements of the role and they will be explored with you at interview.

1. A Level 6 qualification in a construction/ property field (i.e Architecture; Asset management; Surveying), or applications from individuals with Level 4 qualification in an ICT/ Data management field, who can demonstrate significant experience, in an asset management role, will also be considered.

Special requirements

Candidates: Please note you will be expected to meet these requirements of the role and they will be explored with you at interview.

1. The post holder will be required to attend evening, and occasional weekend meetings and events

2. Current UK Driving Licence would be beneficial

Job Category : Social Care – Unqualified

Location : Civic Centre, Enfield Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £20.74

Enfield council is looking for an innovative, enthusiastic, and skilled individual to join our Education Welfare Service.

As an Education Welfare Officer, you will provide practical guidance to schools on attendance policy and the law, advice and support to children and their parents/carers on promoting good attendance and punctuality and where appropriate, make recommendations to other agencies enabling them to provide vulnerable families with a holistic package of support.

With experience of working as an Education Welfare Officer or similar role, the successful candidate will join a dedicated group of officers who are responsible for promoting equality of opportunity for all children to enable access to appropriate educational entitlement.  It is essential that you have the skills and experience to work on your own initiative while managing a demanding workload, prioritising work, and adopting a flexible approach to changing and competing challenges.

The post holder must have a good understanding of the education system, especially in relation to school attendance. 

The role requires the ability to travel across the borough carrying out home visits where necessary, visiting schools, and attending meetings.   

36 hours per week Term Time only.

JOB SPECIFICS – SKILLS, EXPERIENCE, KNOWLEDGE, AND ABILITIES HOW TESTED

Application – A

Essential:

1. As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to

converse at ease, politely and courteously with customers and provide advice in accurate spoken English is essential

and consistent with the requirements of this role.

2. Experience of working collaboratively with Schools and Agencies in a partnership role, with a track record of

successfully developing and maintaining excellent professional working relationships.

3. 4. Excellent communication, negotiation, influencing and organisational skills.

Proven competency to understand and communicate complex processes in a clear and respectful manner to parents

who may be challenging and come from diverse backgrounds.

5. Proven competency to effectively deliver timely, accurate and relevant advice, guidance and support on complex

procedures, regulations, and legislation.

6. 7. 8. Sound understanding of the operation, priorities, and obligations of a Local Authority regarding Education Welfare.

Ability to provide innovative and creative solutions to deliver positive outcomes

Evidence of ability to deliver timely, accurate and relevant advice, guidance and support on complex procedures and

regulations

9. Ability to communicate effectively in both written and oral format with a variety of audiences to ensure that key issues

are identified and understood. Uses a range of communication styles to influence the decisions and actions of others.

10. Competent and confident in the use information technology and presenting to a range of audiences, including children

and young people.

11. Well-developed all-round ICT skills relating to systems and processes with experience of using Microsoft office, Excel,

Teams and other products and applications.

12. Keen eye for detail and accuracy

13. Ability to work collaboratively both with own service and across other services.

14. Ability to work using own initiative while managing a demanding workload effectively, prioritising work and adopting a

flexible approach to changing and competing challenges

15. Understanding of and commitment to the principles underpinning equal opportunities and ability to apply them.

Desirable:

1. Knowledge and practical experience of delivering an Education Welfare Service

Knowledge of the structure and operation of Local Government relating to school attendance.

Knowledge of national and local processes and policies relating to Education Welfare Service

Knowledge of the processes, systems and legislation associated with child employment and Chaperones.

and its various multi-agency groups and Schools

Behaviours

Appropriate behaviours are key to the delivery of our vision for Enfield.

We want staff who will work collaboratively, flexibly, and constructively, and exhibit this ethos in all their dealings with residents,

colleagues, and partners. Our leaders will be exemplars of the following behaviours and encourage them in staff at all levels;

Take Responsibility

We want staff who are willing to make decisions and be accountable for them. Staff should have a positive can-do attitude

where they see problems as challenges which can be overcome. They should accept responsibility for service delivery, be clear

about their service offer and deliver what they promise.

Open, Honest and Respectful

We want staff who are comfortable and confident to acknowledge the difficulties and the barriers they face. They should also be

able to constructively challenge the way things are done where there is evidence that it impedes service delivery. Challenge

should be conducted in a professional, courteous manner with the aim of reaching a mutually agreeable resolution.

Listen and Learn

We want staff who are prepared to actively listen and reflect on customer concerns with a view to understanding the customer’s

point of view. Staff should be able to receive constructive criticism and be prepared to adapt the way they operate and deliver

services where appropriate.

Work Together to find solutions

We want staff who can work collaboratively with other departments and partners, freely sharing their knowledge and skills to

identify solutions to address customer concerns.

Qualification(s)*

o Level 4 standard of education.

o Qualification in a child/education would be desirable.

o Customer care qualification/training would be desirable.

Other Special Requirements*Some travel around the borough visiting families will be necessary.

Job Category :Social Care – Qualified

Location : County Hall, Cardiff Council

Hours Per Week : 22.20

Start Date : immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £28.00

This would include the completion of Connected Person Assessments and Special Guardianship assessments including conversion assessments for those carers pursuing a Special Guardianship arrangement.  

You will be responsible for assessing potential kinship arrangements and those currently approved foster carers. You would have to be able explain the benefits and differences of becoming a Kinship foster carer or Special Guardian for the child(ren) in their care

Job Purpose:    

This is a Social Work role within the Cardiff Fostering Service. To be responsible for support of kinship foster carers. 

To work within current legislation and Council policy, procedures and practice to assess and review services, including planned interventions, for a specific client 

group. 

To work within the statutory guidance and policy/procedural framework to assist in 

protecting those who are at risk or vulnerable. 

To contribute to the development and maintenance of workable systems to ensure 

quality of service across the city and the identification of people particularly at risk. 

Duties and Responsibilities

Job Specific Requirements

1.         Contribute to the development and maintenance of effective systems to ensure quality services to Children in Need and Looked After Children.

2.         To assist where relevant in the recruitment and support of Foster Carers and connected persons.

3.         To review and update knowledge of legal, policy and procedural frameworks and demonstrate professional competence in social work practice as laid down in the Code of Practice for Social Workers.

4.         To work with individuals, families, carer groups and communities to help them make informed decisions, enabling them to clarify and express their needs and contribute to service planning.

5.         Work positively with colleagues in the statutory and independent sector to ensure an appropriate multi-agency approach, and represent Children’s Services as necessary in multi agency forums.

6.         Work with Kinship Foster Carers and communities to help them make informed decisions, enabling them to clarify and express their needs and contribute to service planning. 

7.         To assess needs, risks and options, in family circumstances , taking into account legal and other requirements, including child protection and protection of vulnerable adults.


Education 

& Training

            A good general education

Degree in Social Work 

            Masters Degree in Social Work (post qualifying level) 

or

Post Qualifying Award in        Social Work (inc Practice Teaching Award or Childcare       Award)

Experience / Knowledge

            Experience of managing a 

caseload of ranging complexity 

and problems, and competing 

demands

Experience of completing social work assessments  Experience of managing  a varied caseload, 

Experience of working with kinship or connected persons within a fostering setting. 

Experience of supporting and/or assessing foster carers. 

Skills and

Abilities

            Comprehensive understanding of and the ability to work within all legislation, standards of practice, policies and procedures relevant to the area of work.

Ability to write clear, concise records, assessments and reports. 

Ability to work as part of a team. 

Ability to effectively organise work within a framework where time and service delivery targets are set. 

Advocacy skills. 

An ability to work with staff and managers at all 

levels and in a variety of disciplines/agencies. 

organisational skills. 

Ability to organise self and others in order to prioritise work and achieve targets.

Able to demonstrate self motivation and an ability to work on own initiative with minimal supervision within agreed parameters.

Ability to demonstrate competence in working and negotiating with colleagues from other disciplines to safeguard and promote the welfare of children  

Ability to identify, assess and manage risk and identify possible solutions to problems

Ability to communicate effectively both verbally and in writing with service users, staff, managers, other agencies and public.

Ability to enable service users to contribute to the planning and development of services for the benefit of service users.

Working knowledge of human growth and development throughout the life span, recognising the impact of relationships, psychological, socioeconomic, environmental, and physiological factors in people’s lives.

Understanding of the principles of relationship-based approaches apply to practice.

Knowledge of theories, models and evidence based practice for social work intervention with children, families, carers, and communities.

Significant and proven statutory experience.

Understanding of the value and importance of supervision and ability to accept supervision.

Competent IT user with a commitment to using information technology and proficient in the use of Microsoft Office packages e.g. Word, Excel, Power point, etc.

            Proficient in the use of Care First

Able to speak Welsh 

Able to speak another relevant language i.e. Arabic Somali, Polish or Czech

Experience of working within the Signs of Safety framework.

Experience of contributing to the learning of student social workers.

Personal

Attributes

            Non-judgemental and caring attitude 

Able to challenge constructively when appropriate

Able to work effectively as part of a team or working alone and to manage own workload

Ability to demonstrate a commitment to the principle of working in partnership 

Commitment to developing practice  to improve outcomes for children

Committed to the delivery of high quality services within a changing and complex environment

Strong commitment to the application of social work values and to anti-discriminatory practice

Problem solving abilities.

Ability to demonstrate awareness/understanding of equal opportunities and a commitment to the Council’s Equal Opportunities Policy 

Able to demonstrate a clear understanding of and commitment to Health and Safety.  Able to apply it effectively to self, staff and service users. 

            Creativity and pro-active approach 

Special  

Circumstances

            Registration with the Care Council for Wales 

Willingness to work flexibly and to work outside office hours as necessary

Willingness to work on an ‘on call’ rota as necessary 

            Full valid driving licence and the use of a car.

Job Category : Construction Trades & Operatives

Location : County Hall, Cardiff Council

Hours Per Week : 30.00

Start Date : Immediate Start

Start Time : 08:00

End Time : 14:00
Salary: £12.21

We currently have a vacancy for Static (Site Based) Cleaners within Caretaking Services. This position covers cleaning around the Cardiff area. The successful candidate will be responsible for providing a high-quality cleaning service to communal areas.

Job Purpose:    The Static Cleaner will be responsible for: providing high quality cleaning to communal areas of static blocks of flats within the city of Cardiff.

Duties and Responsibilities and Job Specific Requirements

1.         To provide a high quality Cleaning service, and taking full responsibility for specific tasks.

2.         To follow all cleaning procedures.

3.         To support the councils policies and procedures regarding Health and Safety and safe working practices.

4.         To risk assess areas work and tasks to ensure a healthy and safe working environment for employees and public at large.

5.         Identify repairs and report the condition of communal areas of the block/s. 

6.         Liaise daily with Building/Mobile Supervisor, reporting on operational problems arising, including ASB or other tenancy issues.

7.         To provide clear written information to support work undertaken to aid the management team when providing answers to corporate complaints and for use during performance reviews.

8.         To ensure customer satisfaction, by working to improve customer service, and provide the highest quality of work in line with service level agreements. 

9.         To communicate with customers and other service areas by telephone or in person as required.

10.       To undergo training and coaching and achieve BICSc training standards.

11.       To support the application of current and emerging technology.

Corporate Requirements

1.         To participate actively in supporting the principles and practice of equality of opportunity as stated in the Council’s Equal Opportunities Policy.

2.         To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate. 

3.         To, as a statutory duty, adhere to the Council’s Corporate Safeguarding Policy and associated policies and procedures and to report concerns regarding the safety and wellbeing of children or adults at risk. In order to support you in this, you are required to access safeguarding training at the level which is relevant to this post. 

4. As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.  

4.         Although you will be provided with a base, you will be required to work from various locations in accordance with the needs of the role.

Job Category :Social Care – Qualified

Location : Civic House, Harrogate, HG1 2AE, North Yorkshire Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 15:30
Salary: £264.80

Are you an experienced Headteacher eager to take on a role where you can make an immediate and meaningful impact?

Our Opportunity

We need an Headteacher to take charge of two village schools in Harrogate, North Yorkshire for an immediate start.

This is a high-stakes, rewarding role where your leadership will be crucial from day one. You’ll steer two rural schools with unique strengths and challenges. With your decisive leadership, empathy, and strategic vision, you’ll foster a thriving workplace culture for staff and pupils while driving the Federation’s strategic direction in close collaboration with the Governing Body, Diocese, and Local Authority.

Act now and make a difference today!

About You:

•          You will be an experienced Headteacher with a proven track record of raising educational standards.

•          You will relish the opportunity to step into the challenge of an interim headship

•          Your expertise will enable you to quickly identify areas for development.

•          You will thrive in a dynamic environment where your leadership can make an immediate and meaningful impact

•          Your resilience and adaptability will allow you to navigate the unique challenges of an interim role, while your focus and strategic thinking will lay the groundwork for sustainable improvements

•          You will excel in communicating effectively and whether working with pupils, staff, parents/carers, governors, or external stakeholders, you will inspire confidence, trust, and collaboration

We can offer you

•          An excellent opportunity to provide strategic leadership and direction in a supportive environment

•          Happy, caring and supportive schools, with children who respect and care for each other and have a thirst for learning

•          A Governing Body who are committed and passionate about our schools and eager to support your work

•          Significant support from a dedicated staff team ready to grow under your leadership, in addition to ongoing support from the Local Authority and Diocese 

When applying please consider the following supporting documents:

Person Specification

Job Description

Application guidance, including policy statement on the recruitment of ex-offenders 

The supporting information section of your application should clearly evidence your ability to meet the requirements we have outlined in the person specification. This will be used to shortlist applicants for this role and therefore it is imperative that you provide evidence as requested.

References

When completing your application, please provide two employment referees.

Safeguarding

Job Category : Administration

Location : County Hall, Chichester, West Sussex County Council

Hours Per Week : 37.00

Start Date: Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £14.84

**** PLEASE NOTE****

The Support Officer role in our team is more like an office administrator role, they will be required to work on a variety of tasks across various projects and working with different team members. As such, we are looking for someone who has experience/comfortable being quite flexible and adaptable when working on various different projects. Has excellent time management and understands how to prioritise their workload and re-prioritise if new urgent requests come in. The role will not work on just one project but will help support the delivery across several different projects, sometimes helping to set up meetings, take minutes for meetings, progress actions from the meetings and provide regular communication to stakeholders.

We appreciate the job description is titled ‘Project Support Officer’, but this is not a formal project management role and those with 10+ years’ experience managing projects and with PRINCE2 training, are not going to be the right fit for this role.

Pay Grade: Grade 7 – £14.84/hr

Working pattern: Full time

Working arrangement: Office base is County Hall, Chichester but the team does hybrid working. One day a week in Chichester and the rest of the week working remotely. 

Job Description : 

An exciting opportunity to join West Sussex County Council’s Economic Growth 

Team. The team delivers a broad range of evidence-led economic initiatives and 

programmes in response to the needs and opportunities of the West Sussex 

economy. We are looking for a Project Support Officer to work at the heart of 

the team supporting with a range of projects and initiatives.

The Project Support Officer will play an important role in supporting the delivery 

of a range of new projects, having the opportunity to help shape the approach. 

This is a great opportunity to work in a collaborative team on projects that make 

a difference in our communities. 

The role holder will coordinate activities in line with the team business plan, as 

well as plan and assist in the development and staging of a variety of events, 

including meetings, seminars, briefings etc.

They will also support  communications and marketing activities, including through social media.

There is a regular and intrinsic requirement to communicate in English with 

members of the public.

Required experience and skills

(These will be used as the shortlisting criteria)

Key Skills:

1. Sound communication and interpersonal skills in order to interact effectively

with a range of clients and create effective working relationships.

2. Ability to organise / prioritise work, co-ordinate a variety of tasks in a clear

and logical way and meet agreed deadlines which minimise the disruption to

the business.

3. Good literacy and numeracy skills in order to understand complex written

instructions describing tasks and to check financial invoices and other

documents.

4. Sound and accurate IT skills including a good working knowledge of MS Office

applications for analysing, report writing and maintaining data at a high level.

5. Ability to present information clearly, concisely, accurately and in ways that

promote understanding, either verbally or in written form.

6. Ability to interpret varied and complex information to produce high quality

documents with minimal guidance.

Qualifications and/or experience:

• Level 4 qualification in a relevant area, OR equivalent practical experience,

demonstrating the same level of applied knowledge in researching, analysing

and evaluating arguments and information.

• Experience of working within a small team with evidence of effectively

supporting the delivery of projects / initiatives, developing report

documentation, and problem solving.

• Degree or Diploma in Business Administration or equivalent – Desirable

• Experience working in local government or economic development –

Desirable

Job Category :Driving

Location : Council Offices 20-22 Lordship Lane, Southwark Council

Hours Per Week : 30.00

Start Date : Imemdiate Start

Start Time : 09:00

End Time : 17:00
Salary: £18.26

Culture  Libraries  and  Learning  is  committed  to  achieving  the  Council’s  mission  and  key  priorities such  as  lifelong  learning,  inclusion,  economic  regeneration  and  tourism  through  the  successful delivery of its services. These strategies are supported by the Council’s management initiatives and quality  systems,  including  achieving  and  maintaining  the  Investors  in  People  and  Charter  Mark awards, the Equal Opportunities and Managing Diversity framework, the performance management system, and the government’s Best Value programme. 

The Library Service is committed to achieving the national objectives set out in Framework for the Future: the Government’s 10 year vision for the Public Library Service in relation to lifelong learning, social inclusion, the development of reading and basic skills, and staff development and to ensuring that these align with and reflect local and regional priorities.

PURPOSE OF THE JOB

The purpose of this role is to facilitate the efficient and effective provision of public library services by delivering stock and other items across the borough. This includes occasional out-of-borough collections and deliveries. Additionally, the role involves maintaining administrative tasks associated with van delivery to ensure smooth operations. Ultimately, the aim is to contribute towards delivering a high-quality public library service to the community. 

PRINCIPAL ACCOUNTABILITIES

1.         To  deliver,  single  handed,  containers  of  books,  parcels  and  other  materials  to  Libraries  in Southwark

2.         To collect containers from Libraries and other locations and sort contents (en route and at main office) so that items are delivered as quickly and efficiently as possible.

3.         To make occasional out of borough collections and deliveries.

4.         To sort and deliver items of post and help in the distribution of promotional items to Libraries. 

5.         Dealing  with  incoming  and  outgoing  mail  and  other  items,  including  phone  calls  according  to Council regulations.

6.         To maintain such records as may be required e.g. fuel amounts drawn, route maps.

7.         To drive, clean and carry out routine maintenance checks on vehicle, i.e. oil, coolant and fuel levels, tyre pressures, etc.

Knowledge, including educational qualifications:      Essential 

            How assessed 

1.         General awareness of current public library services            

2.         Current clean driving licence  

Experience:                 

3.         Experience of driving a large vehicle, and ability to operate a schedule of stops     

4.         Must be capable of lifting parcels (average weight 12kg) throughout the working day       

5.         Experience of working for long periods without supervision

Aptitudes, Skills & Competencies:                  

6.         Ability to communicate effectively with all members of the community, and act as link between main offices and branch libraries       

7.         Ability to deliver and sort items correctly to reach their 

destinations efficiently           

8.         Ability to maintain the van and present it for servicing at correct times

9.         Ability to submit route plans and mileage reports    

10.       Ability to work without constant supervision and on own initiative

Special Conditions of Recruitment:                

Comply with and promote the Council’s Equality and Diversity policies

Attendance at meetings outside of office hours as and when required       

To travel to any library establishment in the borough.

To carry out routine maintenance checks on the delivery vehicle.

To work with the information technology provided as required (with training).  

Commitment to health and safety.

Display the Southwark values and behaviours at all times and actively promote them in others.

Job Category : Building Services & Maintenance

Location : Mount Pleasant Car Park, Liverpool, L3 5RR, Liverpool City Council

Start Date : Immediate Start
Salary: £12.96

You will secure effective and efficient management of City Council’s various on/off street (including multi storey) parking. 

As a service we work a 24/7 365 service dealing with members of the public on a face to face or through an intercom.  Parking Services manage four multi story car parks for Liverpool City Council we need to have a number of staff on duty at any one time. In the event of an emergency, we are required to have staff respond immediately. 

We have key staff on duty with training to deal with any issues with members of the public, Health and Safety issues and patrolling all four sites for criminal activity and to evict rough sleepers. 

We control all car parks from one location and supply a service to the Arena and convention/exhibition centre. This role is subject to shifts on a 24/365 basis.

Job Category : Sec / Admin

Location :Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council

Hours Per Week :35.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £18.10

Job Purpose

To be responsible for a case load managing the finances and property for vulnerable

adults for whom Liverpool City Council is the Court Appointed Deputy of Appointee.

Main Areas of Responsibility:

• To protect the property and financial affairs of vulnerable adults who are

subject to the Court of Protection.

• To act under the delegated Court Appointed Deputy to enforce the Court

Order on behalf of the Court, LCC and the client.

• At all times, the Post Holder must adhere to the Directions of the Court Order

and meet the Local Authority Deputy Standards set by the Office of the Public

Guardian and act in compliance to the Mental Capacity Act (2005).

• Liaise with the Court, Social Workers and other LCC staff, HMRC, DWP and

other government bodies and financial institutions on behalf of and in the best

interest of the client.

• To ensure COP representation at appropriate meetings in relation to an individual

client and their family members.

• Advise and explain to Social Workers and family members the procedures

relating to deceased Clients subject to Court of Protection regarding the funeral

and estate.

• Report to Office of the Public Guardian Visiting Officers on open/active cases.

• To provide guidance and training to appropriate staff.

• To carry out any other tasks reasonably required of the post holder

Qualification and training

Essential

• 5 GCSE’s/NVQ Level 3 in administration or equivalent (A)

Desirable

• ECDL

Experience

Essential

• Knowledge and understanding of the Court of Protection and Local Authority Deputy

Standards 

• Experience of managing finances and property

• Experience of producing work of a high standard and working to tight deadlines 

Desirable

• Experience of consulting with and advising staff, members of the public external

providers

• Experience of working with core IT and financial systems

Skills/Abilities

Essential

• An understanding of the Mental Capacity Act (MCA) and its Code of Practice

• Excellent verbal and written communication and interpersonal skills 

• Well-developed IT skills 

• Good organisational skills and ability to use own initiative and prioritise own

workload

• The ability to deal with distressed and/or aggressive customers in a sensitive

and professional manner 

Desirable

• The ability to work independently and manage a personal caseload

• The ability to communicate and liaise efficiently at all levels within the Council

and with external partners

• The ability to deal with potential conflict but deliver positive outcomes

• The ability to produce quality work within highly pressurised and time

restricted situations

Commitment

Essential

• Practising and promoting equality or opportunity and non- discriminatory practice

• Provide a quality service to meet the needs of all services the applicant supports 

Desirable

• An understanding of and a personal commitment to the Vision and Values of

Liverpool City Council

• Commitment to Best Practice and to participate in the development of the team

Other

Essential

• A commitment to equal opportunities 

Desirable

• A commitment to providing customer focussed services

• Ability to work with minimum supervision, a conscientious attitude, willing to learn new skills, be prepared to question and seek continuous improvement

Job Category : Social & Health Care Non-Qualified

Location : Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time :09:00

End Time : 17:00
Salary: £25.90

Please ensure you have significant experience as a broker – particularly in children’s services.

This is a senior role NOT an entry level role and the pay reflects that

Ensuring our children and young people have the best possible placements that are proportionate to their assessed needs and that help them to achieve their full potential is absolutely key. You will be a very experienced, highly motivated, well organised and determined colleague who understands why we must get placements and support right for our children. 

We operate in a fast paced and dynamic market place and your work style and work ethic must reflect this.

CHILDREN’s SERVICES: You will work as part of the Access To Resources Team (ART)  – responding quickly to referrals from Social Work Teams seeking the right placement and support for our children and young people.

You will work with the service to identify trusted providers in Supported Accommodation, Residential care and Fostering agencies where we place our children

This is a hybrid role requiring colleagues to be in the office at least 2 days / week and up to 5 days for the week when they are on duty

You will work proactively within the Placements Team to ensure all children are placed in suitable placements, monitoring referral patterns and use of Independent Fostering Agencies

 (IFAs), and  will ensure that senior managers are alerted to any risks or threats in relation to sufficiency or challenges finding the right placement for our children

Working with the Access To Resources Team and the leadership, you will deliver a responsive and efficient service alongside the Fostering Service and ensure that all parties 

involved in the referral and placement process are kept fully informed when placements are made, 

and that our children’s views are taken into account. 

You will undertake the sourcing and negotiation of suitable placements, and to contribute information about the  market to help maintain the quality of services. 

You will be responsible for keeping accurate records and reporting on 

placement and financial activities by updating individual case notes on Mosaic, attending supervision and fulfilling all of your duties and responsibilities  as required

In this role you will negotiate on placement costs/support packages to ensure cost effective placements. Also ensuring 

placements are agreed by authorising managers and placements contracts (IPAs) are completed in a timely manner as well as 

Mosaic finances. 

Once placements are agreed you will keep in touch with the providers and children building relationships and demonstrating to providers that we are investing in them

You will be expected to undertake a number of Quality Assurance visits to placements that you or team members make

You will attend a team meeting every week day at 9 A.M. to track and maintain an overview of all children waiting for placements and monitor progress on 

identifying suitable carers / homes – you will be expected to proactively contribute to the discussions

With the team you will ensure the best use is made of Southwark’s fostering resources, keeping use of external placements 

to a minimum and promoting the use of Friends and Family Placements as far as possible. 

You will be expected to  keep abreast of local and national changes to best practice when securing placement’s options for 

children and young people including legislative changes and Ofsted guidance. 

 provide placement briefings to the Team Manager and to senior management when requested. 

Work proactively and helpfully with Social Work teams to ensure referrals are of a good standard and where improvements are necessary you will take responsibility for supporting the team to improve the referral

You will  maintain case records and management information on appropriate systems, ensuring that case files 

are organised and up to date

As a senior broker you will work with a degree of independence without the need for close supervision, whilst recognising when 

and how to seek advice from a range of sources. Use supervision to identify strategies to build professional resilience and balance the potential for bias in decision-making.

Knowledge, including educational qualifications:

Essential

or

Desirable

How

assessed

Must hold a recognised social work qualification or equivalent child care

equivalent qualification

Knowledge of the placement needs of looked after children 

A strong interest in promoting permanence and placement stability 

Knowledge of safeguarding procedures and key fostering and residential

legislation, guidance and National Minimum Standards 

Knowledge of roles and responsibilities of key children’s agencies 

Experience:

Experience of developing and managing information systems and using

data to monitor and evaluate performance

Experience of working with foster carers and a commitment to achieving

placement stability through the development of placement support

services

Experience of interpreting performance data from a complex database to

ensure sound strategic management of the service.

Experience of working on own initiative, organise workloads, determine

priorities and meet deadlines.

Experience of financial and resource management within a social care

environment

Aptitudes, Skills & Competencies:

Ability to analyse, interpret & explain data with a focus and drive on

positive outcomes for children

Ability to motivate staff and deal effectively with any performance issues 

Ability to apply work within national and local policies and procedures as

they relate to fostering, and to ensure financial accountability and

transparency

Able to be solution-focused and to work within a systemic framework 

Ability to delegate and negotiate where necessary 

Ability to manage change effectively 

Leadership / Delegation/ influencing and negotiations/ oral

communication / written communication / analytical judgement / decision

making / planning and implementation / customer orientation / changeorientation / confidence / Displays initiative, can-do attitude

Job Category : Admin & Clerical

Location : Ty Elai, Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £12.21




Rhondda Cynon Taf Council is one of the largest Local Authorities in Wales and our vision is “for Rhondda Cynon Taf to be the best place in Wales to live, work and play, where people and businesses are independent, healthy and prosperous”.

If you work for us, everything you do will be about making a positive difference to our community and the public sector.

Our excellent induction, training and development programmes will help you grow in your role. You will be challenged and supported, with the opportunity to learn new and transferable skills whilst playing your part in helping others.

Our generous annual leave allowance will provide you with 26 days holidays (pro rata, increasing to 31 days holiday upon the completion of 5 years of service), in addition to 8 public holidays. We have an excellent pension scheme with employer contributions and our financial support benefits will help to give you a sense of security and wellbeing for the future. We care about the wellbeing of our staff and our family friendly and inclusive policies allow for flexibility when needed. We offer support and advice including counselling, health surveillance, nurse and physiotherapy services. There are also a number of staff networks for employees including the Allies Network, a Disability and Carers Network, Perthyn our LGBTQ+ Network and Spotlight, open to Black, Asian and minority ethnic staff. 

In addition, you will have access to a wide range of staff benefits including discounted ‘Leisure for Life’ membership, ‘Vectis Card’ for discounts on hundreds of products and services, Cycle to Work scheme and a technology purchase scheme. 

Please see our career pages to find out more about working for us.

Knowledge / Education:         

            Essential          Desirable

            Competent with Windows based   IT programmes    NVQ 2/3 in admininstration or its equivalent or a willingness to achieve a suitably relevant qualification within 18 months

            A good standard of education            

Experience:     

            Essential          Desirable

            Relevant office based experience      Administrative experience in a social care setting

            Inputting and retrieving data from computer based systems           WCCIS System Experience

            Experience of Window based packages and data quality processes

Welsh language skills:

            Essential

            Desirable

            Welsh Language Level 1         ☒

All employees will be required to undertake a basic Welsh Language induction to reach this level

            Welsh Language Level 2        ☒

Welsh Language Level 3        ☒

Welsh Language Level 3-5     ☒

Welsh Language Level 4        ☒

Welsh Language Level 5        ☒

            For details about the levels please refer to ‘The Welsh Language Skills Guidance’ online: www.rctcbc.gov.uk/WelshSkills

What skills you will use in the workplace:

            Competency Framework        Administrative Set 

            Competency Areas     Competency behaviours and values

            1. Working in a Team  Helps and support other Team members.

            2.         Communicating                      Effectively       Communicates clearly & effectively.

Listens to others and actively checks own understanding.

            3. Achieving results     Uses their own initiative and works without close supervision.

Follows relevant policies, procedures and legislation.

            4. Personal effectiveness        Has strong computer skills, effectively uses current computer systems.

Is highly dependable and trustworthy.

            5. Complying with Health   & Safety   Takes responsibility for complying with all relevant  H&S procedures and legislation.

Special Conditions and Professional Requirements 

            Ability to travel or have access to suitable transport to carry out the full requirements to the post.

What you will deliver:

1.         To provide a range of appropriate administrative/clerical duties as required:

            Including photocopying.

2.         To input a range of information into divisional databases as required

            and also maintain / update the Division’s client database (WCCIS).

3.         To send out documents relevant to the assessment/review process to clients and service providers in accordance with the Division’s Dispatch of document process.

4.         To deal with incoming/outgoing mail, ensure timely and effective distribution.

5.         Take messages for practitioner work colleagues and deal with all telephone enquiries in a polite and efficient manner.

6.         To provide cover for other administrative staff.

7.         Any other duties commensurate with grade/experience and as determined by your line manager, or as a mutually agreed development opportunity.

8.         To carry out health and safety responsibilities in accordance with the Division’s Health and Safety Responsibilities document.

Job Category : Social Care – Qualified

Location : Enfield Council                   

Hours Per Week :35.00

Start Date : Immediate Start

Start Time :09:00

End Time :17:00

Salary: £30.91

DSE Updated Mapping Description

• Advanced Practitioner: This role is that of technical authority with acknowledged depth of expertise, including the assessment and appropriate management of risk. The role focuses on driving practice improvement across the service through direct development of others and by actively participating in process mapping, procedure specification, and strategy development. The role may involve dealing with the most complex cases, partly to maintain credibility and experience in the field. Assistant Team Manager and Principal Social Worker roles should be aligned to the Advanced Practitioner core job type.

Purpose of the Role:

To assist the team manager in the management of the statutory specialist social work service for disabled children and their families.

To be responsible for the management of the specialist social work duty service, determining whether referrals to the service meet the eligibility criteria for The Joint Service and if not assuring families are signposted to appropriate services/support. To allocate casework and statutory assessments ensuring nationally agreed timescales are met

To maintain the effective delivery of the specialist disabled children’s’ service and to promote an ethos which enables disabled children and their families to gain equal access to community life and ensures that they are safeguarded.

To work closely with Managers within the Joint Service, children’s and adults services to ensure an integrated strategic approach to the development and delivery of disabled children’s services.

To ensure assessments and services are delivered in a manner which reflects the diversity of families and is in line with the Councils policies, performance targets and professional standards of good practise.

KNOWLEDGE, SKILLS & ABILITIES (You are not restricted to 2 criteria for each category)

Job Specifics –  Skills, Experience and Competencies

(In this section you should list between 4 and a maximum of 8 essential recruitment and selection criteria and 2 desirable criteria).  The information you provide in this section will be used in the recruitment application process to assess the suitability of job applicants.

Essential:  

1.         Experience of management within a statutory social work team  with responsibilities for complex cases including court work and a proven ability to support and supervise social work staff

2.         Proven ability to develop and sustain effective working relationships and partnerships within the Joint Service for Disabled Children, other Local Authority groups, partner and external agencies. 

3.         Proven experience in chairing meetings including multi disciplinary groups.

4.         Proven management experience within a diverse service and ability to make decisions relating to the management of casework, staff, finances, the Centre, and deployment of resources within a seven day a week service and outside of normal working hours

5.         Experience of supervising and managing social work staff including performance appraisal and review, which ensure that performance meets specified deadlines and targets in terms of both practise and performance management requirements

6.         Excellent communication and organisational skills and a proven ability to develop and sustain effective working relationships and partnerships within the Joint Service for disabled children, other Local Authority groups, partner and external agencies which contribute to the development and delivery of an innovative service for disabled children and their families.

Desirable:

1. Competent user of Information Technology including integrated children’s systems.

Knowledge*

1.  . Knowledge and understanding of the Children Act 1989 and 2004, Aiming High For Disabled Children Agenda and Every Disabled Child Matters, including an understanding of the issues relating to the delivery of innovative short breaks for disabled children and young people

2.  Knowledge of legislation relating to short breaks for disabled children, Short Breaks regulations 2010.

Qualification(s)*

1.  DIPSW or equivalent social work qualification with HCPC registration.

Job Category : Social Care – Unqualified

Location : Thomas Hardy House, Enfield Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £19.95

The role involves working alongside Social workers, with young adults, previously Looked After by the Local Authority between the ages of 18 – 24years old.

Holding a case load of up to 25 young people, office based work, visits and attending meetings in the local community and outside the borough. 

The main duties would be supporting young people through the transition of being a Looked after Child to living independently, working in partnership with education/Training/Employment agencies and housing and health provisions.

Provide high quality and comprehensive support to the service user and empower them to plan, work towards and achieve their care and health outcomes.

Contribute to efficient service delivery as an individual and as part of a team, in accordance with local policies procedures and legislation.

Key Accountabilities:

•          To work in partnership with each young person on the caseload to develop and implement statutory care plans which promote positive outcomes in all areas.

•          To ensure that statutory responsibly are met and evidenced on each case to meet the expectations of internal and external inspections and to protect the reputational standing of the Council

•          To maintain detailed, accurate and contemporaneous records of case work and financial activity

•          To make referrals to other agencies including adult social care, Connexions, advocacy, police, substance misuse and housing and crucially to ensure that each agency provides the required support to reach young person to minimise costs to the Council and to promote the welfare of young people.

•          To lead and coordinate a multi-agency planning group around each young person to ensure an holistic approach to care planning

•          To secure appropriate accommodation for each young person including those with extreme anti-social behaviour, mental health issues and additional vulnerability

•          To ensure that each young person is supported into appropriate educational, employment or training resource and that their physical and mental health is promoted

•          To work with the home office, solicitors and the ‘no recourse to public fund’ team to ensure that legal status issues are resolved in a speedy manner and that the Council’s resources are targeted appropriately

•          To take part in a service duty rota which provides an emergency response to any leaving care young person whose own worker is away from the office

KNOWLEDGE, SKILLS AND EXPERIENCE                     

•          Significant experience of working with vulnerable young people with a range of complex problems

•          Knowledge of the legislative framework around Looked After Children and Care Leavers

•          Experience in financial planning, monitoring and the provision of best value services

•          Ability to maintain electronic case records in a timely and accurate fashion in line with the Departments recording policy

•          Experience in user participation and an ability to develop and implement strategies to ensure that even the most hard to engage young people influence service delivery and design

•          Demonstrable success in partnership working for the benefit of young people      

            All to be tested by application and interview

Desirable Criteria –  list a maximum of two criteria which you would want applicants to demonstrate•          Qualification in child care/ child development                      

Job Category :Admin & Clerical

Location : Ty Elai, Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:30
Salary: £14.13

Please note for this role it is essential that the candidate can speak fluent Welsh.

KEY OBJECTIVES

To assist customers in self service through the Councils website and to be a member of the Contact Centre team and provide a courteous, efficient and effective service to customers. To deal with enquiries productively within a high volume Contact Centre and provide a satisfactory response to all customers. To utilise information to best effect including web based information, advisor guidance and specific systems and scripting.         

SPECIFIC RESPONSIBILITY

1.         To direct customers to self serve via the Councils website where applicable and if necessary, to assist the customer with this process

2.         To deal with Contact Centre enquiries in a productive manner within agreed processes and quality standards

3.         To maintain an up to date working knowledge of the services delivered through the Contact Centre

4.         To maintain good working relationships with other colleagues and divisions of the Council and outside organisations, on all matters that relate to customer service

5.         To support customers and manage expectations in regard to service standards relative to the enquiry

6.         To provide support to the wider Contact Centre where required

7.         To adhere to rota’s within the Contact Centre

8.         To liaise with back office functions to resolve customer enquiries/complaints

9.         The above list is an indication of the duties, which will normally be expected of this post. However, it is not an exhaustive list and the post holder may be required to undertake other duties, which are within the scope of the post

10.       The post may develop with changing working method and to address service priorities and the duties will be subject to reasonable change

11.       The Contact Centre also requires that employees work both flexibly and co-operatively to ensure service priorities are met.


KNOWLEDGE/

EDUCATION 

            Welsh Language Level 5 (fluent)

Firm commitment to continuous professional development

Commitment to undertake an NVQ in Customer Services    NVQ in Customer Services

EXPERIENCE    Of dealing with Customers

Of using a range of IT applications (including Microsoft suite)

Of interacting with colleagues            Of working in Contact Centres

COMPETENCIES           Administrators Competency Framework

1.         Working with Others  *Knows the role of other teams and individuals and uses this to help resolve Service Users’ issues

Supports other team members when required, particularly new team members

2.         Communicating Effectively     *Passes on accurate information to other service areas

Listens to others and actively checks their understanding 

3.         Meeting Customers’ Needs    Focuses on resolving customer queries quickly

*Anticipates what else a customer might need, and provides them without being asked

Knows what issues they can resolve themselves and when to refer upwards

4.         Demonstrating Techinical Ability       Has a high level of accuracy and pays attention to details

*Understands data protection and doesn’t disclose private information inappropriately

5.         Achieving Results        Is always punctual and ready to start work on time

Takes initiative and can work without close supervision

*Prioritises tasks according to importance for the Council 

6.         Demonstrating Professionalism         Always demonstrates that they take pride in representing the Council

*Is resilient and works effectively under pressure 

Job Category : Legal

Location : Bridgwater House, Somerset Council

Hours Per Week : 25.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £45.31

Undertaking legal advice and support to clients in a wide range of litigation matters, to include homelessness, housing disrepair, debt recovery, possession proceedings, injunctions, both for access to property and in relation to anti-social behaviour, traveller encampments and regulatory prosecutions; including the conduct of legal proceedings and appearing on behalf of the Council in court. 

Providing advice and assistance to clients in relation to education matters, including, in particular, challenges to decisions around SEND and EHC Assessments. 

Supporting junior colleagues and legal assistants within the department. The role may also be suitable for a junior officer who is looking to develop their knowledge and skills in the areas listed above; in which case the role would encompass providing assistance and support to senior officers within the Team and working closely with a senior officer to begin with.  There may also be an opportunity to develop skills in Court of Protection work (adults social care).

Job Category :Planning

Location : Guildhall 2, Royal Borough of Kingston

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £32.16

Principal Planning Officer (Development Management) to undertake work relating to Thames Water Project

Role purpose

The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an

agile and networked organisation and who can support continuous improvement within a constructive organisational culture. You will work with

relevant officers both within the service, and across the Council and our partners, on a range of professional activities and projects, in line with

service priorities and the Council’s Corporate Plan.

The purpose of this role is to support the operational needs and delivery outcomes of the Strategic Planning and Infrastructure team, which

includes the functions of: Development Management, Planning Enforcement and Spatial Planning. The role can include all aspects of

development management and spatial planning work including: planning applications; appeals; enforcement; area-based planning strategies;

planning briefs; project work; the preparation and monitoring of the Local Development Framework, supplementary planning guidance and

other policies; and helping the public take part in planning and support initiatives such as co-design.

The role reports directly to an assigned Lead Officer.

Key activities

Customer

● Working closely with colleagues in the Contact Centre and other services, deliver excellent levels of customer services for the benefits

of local communities and the reputation of the Council.

● Support and facilitate senior officers as they seek to respond to complaints from members of the public, residents groups, the LocalGovernment Ombudsman and Councillors arising from the post holder’s casework.

Job Category : Admin & Clerical

Location : Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date: Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £13.47

Admin / Finance assistant required in Estates Business Support Team

            To provide administrative support in accordance with the key objectives of the Delivery Plan

What you will deliver:

            1.         Dealing with telephone and other enquiries in accordance with appropriate customer care practices, when necessary, accessing relevant corporate information systems.

2.         Assisting in the process of tendering for works in accordance with the Council’s tendering and procurement procedures, including typing and collation of relevant tender documents via the Bravo system.

3.         Manage, monitor and co-ordinate all aspects of statutory / non statutory cyclical property maintenance contracts. Specifically: –

i)          Ensuring compliance with the legislation in conjunction with the Corporate Engineers and appropriate technical staff.

ii)         The management, monitoring and processing of annual cyclical contracts and related documentation via Civica Property and within the specified deadlines.

iii)        The Scheduling of all cyclical contract events via Civica Property.

iv)        The monitoring and processing of all contract invoices in accordance with payment timetables.

v)         The production and dissemination of all contract related information via Civica Property reports.

vi)        The creation, recording and upkeep of all appropriate supporting records / documentation including service reports and certificates. Including Risk Monitor / RAMIS system records.

4.         Issuing, processing and co-ordination of repairs and maintenance orders within strict timescales. Monitoring of orders issued within the Client Services Business Area to ensure accuracy.

5.         Communication with Clients to ensure satisfaction with repairs and maintenance service. Recording of client feedback on appropriate database.

6.         Payment of invoices via Civica Property for both non RMTC contractors and RMTC Contractors in accordance with payment timescales and Welsh Government Directives regarding prompt payment of contractors.

This Person Specification sets out the knowledge and/or qualifications, past experience and personal competencies that would be ideal for this particular post.

The Knowledge/Qualifications and Experience sections describe what is required in terms of the technical ability that is needed to do this job successfully.

The Competencies section describes the kinds of non-technical skills, abilities and personal characteristics that the ideal person for this particular role would have. The competencies describe how that person would ideally work with other people and how they would approach their responsibilities.

The Special Conditions and Professional Requirements section describes any other qualities appropriate to the particular circumstances associated with this role.

Knowledge / Education:         

            Essential          Desirable

Awareness of the requirements associated with the standards and legislation to be observed in the duties of the post. A firm commitment to continuous professional development.  

Knowledge of technical terms used by property management professionals.

Experience:     

            Essential          Desirable

            Experience of financial systems used for monitoring within a property environment.

            Experience of performance monitoring of contractors.

            Experience in an engineering and/or building maintenance support role.

            Experience of management information systems.

            Ability to use the Microsoft Office suite of programs.

            Experience of the requirements of the post.

                        Experience in local government.

                        Excellent IT skills including developing and maintaining computerised systems and databases.

Welsh language skills:

All employees will be required to undertake a basic Welsh Language induction to reach this level

            Welsh Language Level 2        ☒

Welsh Language Level 3       

Welsh Language Level 3-5    

Welsh Language Level 4       

Welsh Language Level 5       

To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity. 

To comply with the Council’s Health and Safety Policies and procedures and undertake any relevant health and safety duties in accordance with local arrangements.

To support the Council to play its part in tackling Climate Change and meeting its Carbon Reduction targets across the services it delivers and also in the goods and services it buys or commissions from other organisations.

All staff have a valuable and vital role in keeping people safe. Any person with concerns regarding the safety of a child or adult at risk, OR the behaviour of a colleague towards a child or adult at risk, has a responsibility to report this immediately. This should be done via the person’s Line Manager, Designated Safeguarding Lead or contact the Cwm Taf Multi Agency Safeguarding Hub.