Job Board

Job Category : Admin & Clerical
Location : Council Offices, Broxtowe Borough Council
Hours Per Week : 10.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £15.11
Main Duties and Responsibilities:

1. Act in the roles of Event Manager, Assistant Event Manager, Infrastructure Manager or Stage Manager at public events organised by the Council to make dynamic on site risk assessments and ensure appropriate legislation and best practice standards are met.
2. Use strong analytical and communications skills to respond to and resolve issues in order to protect and enhance the Council’s reputation with subcontractors, volunteers, colleagues, civic dignitaries, artists and members of the public.
3. Manage arts and events development projects including infrastructure, health and safety, community groups, artist liaison and marketing. Manage the contributions of others to ensure deadlines are met and maintaining accurate information relating to specific work areas.
4. Ensure event health and safety at locations with diverse variables, taking responsibility for emergency procedures, access, egress, traffic management, risk assessment, Construction Design Management planning, security and first aid.
5. Research sector specific developments and keep abreast of current trends in order to assess the relative importance of and demand for events, arts and play development initiatives and ensure an effective and attractive offer for residents.
6. Liaise, negotiate and contract manage suppliers, subcontractors, artists, infrastructure and activity providers to ensure their legal compliance, through the checking of supplier risk assessments, food hygiene, public liability insurance cover, ADIPS (ride testing) and electrical equipment testing documents.
7. Liaise and negotiate with stakeholders to manage conflicting priorities and deadlines for projects and high profile events to ensuring best value for residents.
8. Provide professional and confident communications to resolve contentious and sensitive issues during the organisation and delivery of events to protect and enhance the reputation of the Council, including management of conflicting needs, expectations and demands from a range of stakeholders of all levels of seniority.
9. Liaise with Senior Officers, Elected Members, Town and Parish Councils, MPs, project partners and the public providing advice, guidance and direction relating to events and cultural activity such as appropriateness of venues, contracting of artists and subcontractors, assessing financial and health and safety risks, marketing and budget management
10. Work in conjunction with partner agencies, including the Police, Fire Service and Highways Authority to ensure that their advice and priorities are considered and where appropriate, implemented into event planning and delivery.
11. Plan, produce and co-ordinate marketing activity for events and arts development activities including writing content tailored to a variety of different channels and audiences, using the content management system to edit web content and working with colleagues to develop social media strategies and email campaigns.
12. Liaise with the wider Communications Team to ensure that publicity and marketing materials effective and meets the needs of corporate strategies, brand guidelines and accessibility legislation.
13. Manage devolved budgets, identifying additional income such as sponsorship and grants to supplement existing funds.
14. Accountability for resources to include the accurate handling and security of cash or cheques where applicable, and the maintenance, inventory, insurance and storage of events materials and stock.
15. Undertake tasks to ensure business continuity of the service in the absence of the manager.
16. Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.

Job Category : Facilities & Environmental Services
Location : Raglan Depot, Monmouthshire County Council
Hours Per Week : 17.50
Start Date : Immediate start
Start Time : 15:30
End Time : 19:30
Salary: £12.00

Your responsibilities are to:-

To complete cleaning tasks of washing floors and walls, sweeping, empting litter bins, polishing and dusting.
To undertake the cleaning of sanitary areas.
To safely operate vacuum cleaners and polishing/scrubbing machines.
To ensure that adequate stock of cleaning materials are maintained.
To report all faults of cleaning equipment to the supervisor.
To ensure the correct use of chemicals at all times.
To work as a member of Monmouthshire’s Facilities Unit at any site.
To undertake any necessary training for the post.
To observe any requirements outlined by the Monmouthshire Facilities Unit Quality Procedural Manual in relation to quality standards.
To observe Health and Safety regulations, as laid down by the authority to ensure the safety of themselves and others.
To abide by the principals and practice of equal opportunity as laid down in the Councils Equal Opportunities Policy

Job Category : IT
Location : London Borough of Havering
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £19.48

This role is a first line IT support role and is dealing with customers face to face .
Job Purpose:

1. Provide prompt and effective technical support for all aspects of personal computing to users across the Council through resolution of incidents and service requests in line with agreed service agreements, ensuring minimal disruption / loss of service.
2. Ensure delivery of a high-quality customer focused user experience, including fit for purpose systems, and high standards of access, availability, usability, usefulness, and excellent standards of service.
3. Deliver, implement, and support others to ensure that the Council’s values and practises always meet our objectives for security, financial prudence and transparency, inclusion, and sustainability.
4. Actively contribute to the work of a multidisciplinary team, so that all its members benefit from your core skills; promote the generous sharing of expertise and create opportunities for continuous learning and development.
5. Actively contribute to Council-wide and directorate initiatives that will achieve and implement the Council’s priorities and corporate objectives and meet the user needs of Havering and Newham residents and businesses.

On a rota basis and working with senior colleagues, ensure the effective delivery of support to users, including out of hours support where applicable, for which additional payment will be offered.
Qualifications
Degree or equivalent work-related attainment or experience
Experience
⦁ Demonstrates an awareness of risk and taking an analytical approach to work.
⦁ Investigating, and resolving complex issues
Has gained a thorough knowledge of the domain of the organisation.

Skills (from Skills Framework for the Information Age)

Incident management (level 4)
⦁ Ensures that incidents are handled according to agreed procedures. 
⦁ Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. 
⦁ Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents. 
⦁ Contributes to testing and improving incident management procedures.

Customer service support (level 3)
⦁ Acts as the routine contact point, receiving and handling requests for support. 
⦁ Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution. 
⦁ Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. 
⦁ Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation.

Service level management (level 3)
⦁ Monitors service delivery performance metrics. 
⦁ Liaises with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.

Attributes
⦁ Facilitates collaboration between stakeholders who share common objectives.
⦁ Shares knowledge and experience in their own specialism to help others.
Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences when engaging with colleagues, users, suppliers and partners.
Able to demonstrate and evidence a highly developed Competence in:
Incident management (level 4)
⦁ Ensures that incidents are handled according to agreed procedures. 
⦁ Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. 
⦁ Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents. 
⦁ Contributes to testing and improving incident management procedures.

Customer service support (level 3)
⦁ Acts as the routine contact point, receiving and handling requests for support. 
⦁ Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution. 
⦁ Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. 
⦁ Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation.

Service level management (level 3)
⦁ Monitors service delivery performance metrics. 
Liaises with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.

Able to demonstrate and evidence knowledge and experience in

⦁ Demonstrates an awareness of risk and taking an analytical approach to work.
⦁ Investigating, and resolving complex issues
⦁ Has gained a thorough knowledge of the domain of the organisation.

Job Category : Sec / Admin
Location : Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.71

MAIN AREAS OF RESPONSIBILITY:
To own individual enquiries, complaints and customer requests.
To work flexibly across the hours of the Careline Service.
To contribute to the process of continually improving customer access to quality, cost effective services.
To promote a positive image of Careline and Liverpool City Council, working as part of an integrated team.
To assist with delivering the Councils commitment to Best Value and customer service.
To be fully proficient in all aspects of those services delivered through the Careline Service (full training will be given).
To effectively use relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information.
To provide accessible and comprehensive information and advice to customers on all Careline services by keeping up to date with all aspects of services.
To use, develop and maintain procedures and codes of working practice that maintain and enhance a quality approach to service delivery.
To carry out administrative services including duties related to customer contact including demonstrating appropriate systems to visitors when required.
To assist the Team Manager in the development of new staff and trainees through mentoring, job shadowing and acting as a ‘champion’.
Ensure that all work functions and where appropriate, line management responsibilities, are undertaken in accordance with all related Health and Safety legislation and relevant codes of practice.
Develop the City Council’s commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Job Category : Operational & Support Staff
Location : NEATH CIVIC CENTRE, Neath Port Talbot Council
Hours Per Week : 37.50
Start Date : Immediate Start
Start Time : 06:00
End Time : 14:30
Salary: £13.24

Job Category : Legal
Location : Newham Dockside, London Borough of Havering
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
pay rate £20-30ph Umbrella depending upon experience.

Legal Officer (Property and Regeneration),

Job Purpose
⦁ To support the lawyers in the provision of legal advice to the Councils, Members and Officers, and support the provision of legal solutions in relevant areas of legal work to enable the Councils to progress with corporate goals.
⦁ To assist lawyers and senior lawyers in the provision of legal expertise, in a shared back office support service, contributing to the delivery of a portfolio of high quality, solution focused legal work in more than one discipline and across multiple sites, to customers in different organisations.
To provide legal and administrative support across Property and Regeneration

Specific Responsibilities

1. To support the lawyers and senior lawyers with a caseload of legal work, including personal responsibility for matters, including, but not limited to, carrying out research, drafting court pleadings, statements and correspondence, preparation of bundles and instructions to counsel, telephone conversations with customers and third parties in respect of cases, attendance at court with counsel as required, and at meetings with customers and third parties. Appropriate supervision as required by Lexcel will be provided, but the Legal Officers will be expected to work autonomously to produce creative and innovative solutions to legal issues
2. To provide support if required to strategic projects across multi-functional teams,
3. To carry out advocacy on preliminary matters if required to do so, and not to instruct external support except in accordance with agreed procedures
   To work with the Administrative Support Team to ensure that all
4. support tasks are carried out at the relevant level
5. To provide advice to customers on legal matters, and liaise with other parties in proceedings in respect of the conduct of the case, with the ability to and responsibility for making appropriate decisions without supervision
6. To work some evenings, weekends and occasional public holidays in order to meet the service requirements of customers and in order to ensure appropriate representation of the Councils with residents, elected members, and external bodies.
7. Other duties – the job description indicates the main areas of activity for this post. From time to time other tasks/duties maybe required which are commensurate with the general area of responsibility and grade of the post.

Able to demonstrate and evidence a highly developed Competence in:
A legal qualification up to degree level or relevant equivalent work experience in legal practice relating to Property and Regeneration

Able to demonstrate and evidence
Knowledge and experience in:
⦁ A basic understanding of the workings of local government and the challenges being set by the new local government agenda along with the financial, legal and political context of local government.
A basic knowledge of local government powers and law and practice relating to Property and Regeneration

Job Category : Housing
Location : London Borough Of Barnet, Barnet Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £39.73
Purpose of Job:

To provide technical professional enforcement services with the overall aim of protecting and improving the health, safety and welfare of every resident, worker and visitor within the Borough.
· The post holder will be required to undertake their duties in the Private Sector Housing Team in one of the following sections:-
· HMO Licensing
· Housing Enforcement
· Empty Properties
The post holder will operate flexibly and changes in priorities may involve the post holder being employed in any of the above areas or Regulatory Services.

Professional Membership/Qualification
Successful completion (or imminent completion) of an Environmental Health degree or postgraduate MSc course, accredited by the CIEH in Environmental Health (Housing Enforcement Officer)
Or
Demonstrable professional experience in the relevant specialism
Fully qualified EHORB registered and eligible for Corporate Membership of the CIEH (EHO)

Experience & Knowledge
Existing technical knowledge of the relevant areas of Environmental Health or the ability to develop technical knowledge.
Experience of taking enforcement action.
Excellent interpersonal and negotiation skills and able to communicate clearly both verbally and in writing with a wide range of contacts and to deal with difficult or complex issues
Ability to accurately draft legal documents

Skill & Ability
Competent user of Microsoft Office specifically Word, Excel, PowerPoint, and Outlook
Ability to accurately record data using specialist data management systems
Is self-motivated and able to work under pressure to meet deadlines and targets whilst producing work to a high standard.
Adaptable, has as a flexible attitude and is able to adjust to change in tasks at short notice.
Able to progress sometimes complex cases in a timely manner accurately and in accordance with the relevant legislation and guidelines

Job Category : Housing

Location : County Hall, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:00

End Time : 16:30

Salary: £15.70

To lead the housing lettings service within the council. The role supports the delivery of timely relets of void council homes, reletting properties in line with the Homefinder Somerset Policy and the council’s Lettings Policy. The post holder will be responsible for the relet of around 400 council properties a year, ensuring compliant advertising, short listing, verification, offers, and reletting within agreed timescales to minimise rent loss.

To ensure the service lets properties in line with CORE requirements (and evidenced through CORE returns to DLUCH) as well as meeting the Regulator of Housing’s consumer standards on lettings and voids.

Manage a team of letting officers and provide technical advice and guidance. 

Responsible for Lettings performance including regular reporting on long-term voids and progressing them to resolution.  

Jointly responsible with the Voids manager for lettings and void performance and meeting the HRA Business Plan targets on Voids. 

Provide advice on lettings queries and support delivery of the lettings process.  

Responsible for co-ordinating the voids and letting process for the Council’s Housing Stock. 

Provide specialist advice to new tenants from first point of enquiry through to completion of their tenancy, ensuring agreed targets are met. 

Create and promote property criteria for potential tenants and verify shortlisted candidates to ensure the criteria and affordability is met. 

Create and apply Local Lettings Plans to address issues in a defined area or as part of a development project in line with Section 106 agreements e.g., local connections or to address serious anti-social behaviour.

Manage transfers between council properties (e.g. inability to continue in current home due to fire risks; or move to adapted property to forgo need to adapt existing property; or serious threats of harm to staying in current home). 

Authorise lettings of properties outside of the Homefinder Somerset scheme in exceptional circumstances. 

Liaise with the Sheltered Housing and Extra Care Specialist over letting of Extra Care Housing in line with agreed policies and referrals from Adults Social Care.

Advise on internal transfers and mutual exchanges.

Qualifications

Essential:  Housing Management qualification regulated by Ofqual equivalent to a Level 4 or 5 Certificate or Diploma in Housing, or a foundation degree from the Chartered Institute of Housing – As required in the Social Housing Regulations Bill.

Knowledge

Essential: Substantial in-depth knowledge and understanding of Lettings Management.

Experience 

Essential: Experience of holding a similar role at a senior level in a Lettings Service, ideally within social housing. 

Experience of leading, managing and motivating staff, within a customer focussed environment. Experience of implementing policies and procedures.  

Experience of monitoring, achieving, and exceeding individual targets.  

Experience of contributing to service improvements that takes account of the needs of diverse stakeholder groups.

Desirable: Detailed knowledge of Housing Act 1996 Part VI and VII as amended by the Localism Act 2011 and Housing Act 1988 as amended by the Homelessness Act 2002, Homeless Reduction Act 2017 and the relevant codes of guidance.

Three years’ experience within the social housing or similar community focussed environment.   Experience of working with vulnerable customers and customers presenting challenging behaviour

Skills 

Essential: 

Positive, outcome focussed approach. 

Ability to develop effective working relationships with stakeholders at all levels. 

Excellent written and verbal communication skills. 

Ability to write clearly, accurately and appropriately to the needs of a diverse audience.

Desirable: Effective interpersonal skills with the ability to build trust and form relationships.  

Job Category : Social Care & Health Qualified

Location :County Hall, Monmouthshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £29.47

Friday working hours are 9 – 4.30pm

There is a mix of office NP15 1GA, USK and hybrid working

Supportive management team

Role is full time 37 hours

Your responsibilities & key duties are to:-

Social Workers in Monmouthshire will undertake a range of duties in connection

with the assessment and planning of services for children, young people and

families/carers.

 Possess a high quality of professional social work knowledge and skills.

 Have a good knowledge of relevant legislation, policies and procedures

relevant for working with children and families.

 Manage a caseload that includes complex and diverse cases, involving

assessments, reviews and the preparation of reports.

 Be confident in presenting information in formal meetings and at court.

 Work in a flexible and imaginative way to provide support and advice for

children, young people, their families and carers.

 Complete quality assessments of individuals and families; analysing strengths

and risks.

 Formulate plans to meet assessed needs and risks building on strengths of

children, families and carers.

 Implement agreed plans to safeguard children and to increase the capacity

and resilience of their parents and/or carers.

 Undertake office duty and respond to crises, as and when required.

 Work as part of a team and contribute to the development of the service.

 Be willing to supervise Social Work students.

 Initiate, develop and sustain effective working relationships with foster carers

as professionals.

 Initiate, develop and sustain effective working relationships with partner

agencies.

 Develop your own professional skills through supervision sessions and

through undertaking appropriate training and development.

 Maintain your awareness of changes in legislation, related policies and

practices and implement these within own professional practice.

 Maintain accurate records, which are up to date.

 Work in a flexible way, if the need arises, so that tasks not specifically

covered in this job description are undertaken.

 Registered with the Care Council for Wales.

 Maintain safe working practices for self and others, in accordance with the

authority’s policy statement on Health and Safety at Work.

Person Specification

How will we know if you are the right person for the role? As the successful

candidate you will have demonstrated:-

Education, qualifications and knowledge

 A recognised Social Work qualification

 Knowledge of current relevant legislative framework and national policy

 A working knowledge of child development and protection theories, including

attachment theory and the needs of Looked After Children/Children in

Need/children in the Child Protection system

 Understanding and knowledge of adoption, fostering, disability, and children

and families issues as appropriate to work setting

Experience

 Relevant post qualifying experience of working within a statutory fieldwork

team working with complex family situations

 Experience of writing and presenting formal reports, assessments and

statements

 Experience of working in partnership with other agencies and building

effective working relationships

Communication and interpersonal skills

 Good organisational skills including recording skills and use of I.T.

 Good communication skills both orally and in writing

 Good assessment skills

 Direct work skills with children, families and carers

 Effective negotiating and interpersonal skills including the ability to manage

conflict

 Ability to prioritise and to work effectively on own initiative as well as within a

team

Personal attributes

 Commitment to continued professional development

 A genuine commitment to the involvement of service users and carers

 Enthusiasm

 Innovative ideas and flexibility

 Willingness to abide by the Council’s Equal Opportunities Policy, including

undertaking appropriate equality awareness training.

 Understanding and respect for the principles of confidentiality

Other

 A current full driving license and access to a car

 A current enhanced DBS (Disclosure & Barring Service) check

 Registered as a Social Worker with the Care Council for Wales.

Job Category : Sec / Admin

Location :Guildhall, Hull City Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £14.16

As the gateway to the AD OD & HR, to provide a professional, proactive and responsive PA/Secretary role to the AD and management team of OD/HR setting the tone for engagement with the service. To provide an administrative service to the Policy, Projects and Industrial Relations Team including support for job evaluation and provision of management information. 

The post holder will work to ensure all management needs are met efficiently and effectively, which will require them to effectively use their own judgement and initiative, proactively identifying priorities for the AD and making sure that the wider management team is kept fully informed as to progress.

Anticipate future needs of OD & HR AD responding fully and efficiently to enable them to be more effective in their role. Work with the AD to prioritise meetings, calls and workload, using their judgement and initiative to provide responses and advice for consideration. Proactively forward plan, manage the AD diary to avoid clashes, raising issues promptly and supporting the AD to enable them to be well organised and prepared for meetings.

Provide background information for all key meetings sufficiently in advance to ensure that they are effectively prepared and can use the meeting to progress the OD/HR agenda; this information is to form part of a complete day file that is accessible and timely.

Oversee the progress of issues being dealt with by the AD, ensuring they are prioritised and effectively responded to in a way that is consistent with the council’s strategic priorities

Provide support to the Policy, Projects and Industrial Relations Team relating to the administration of the job evaluation schemes as directed and on any wider administration required.  Delivers quality, easily accessible management information that meets the needs of customers and the wider OD/HR service.

Undertake specific projects under the guidance from the Assistant Director for example support for Team Hull Awards, staff networks etc. Use full range of technology available.

To provide financial and admin support to the OD/HR Management Team as required e.g., raising purchase orders and processing invoices, minute taking etc.

First point of contact and responsibility for responding and/or seeking resolution and co-ordinating responses to complaints, queries and requests from a wide range of stakeholders including elected members and MP’s, exercising appropriate judgement and diplomacy and ensuring timely responses are received.

To take opportunities for self-development to aid the improved functioning of the service, also working with other PA’s to establish modern, fit for purpose systems.

To take a lead role in managing the corporate industrial relations framework, e.g. SACM/CJCNC meetings, agenda setting meetings and providing secretariat support. Liaising with TU colleagues and management to ensure a smooth and efficient functioning of the Industrial Relations.

Assist in advancing the use of technology to support HR e.g. recruit, ERP/HCM-, web based information, process enhancements and contribute to the development of the OD & HR team plan.  Develop and apply information technology to convey and or extract information e.g. sickness absence reporting, to support the service and identify any service area specific interventions, initiatives and requirements.

Liaise with internal staff and external agencies to obtain and research, analyse and collate often complex, conflicting, confidential and controversial information and present findings to the Assistant Director. Support the requirements of the Assistant Director through the provision of minute taking as required at various meetings.

The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

1.         Qualifications

            NVQ Level 3 Business Administration or equivalent level of experience

            Office 365 suite 

2.         Relevant Experience:

            Significant experience of providing PA support to officers in a complex and fast-moving office, including examples of anticipating and dealing with issues and effective diary management 

            Evidence of identifying and resolving critical and conflicting issues and demands

            Examples of establishing and maintaining information management and effective admin systems including SharePoint and Microsoft Teams channels 

            Evidence of using Microsoft tools to provide efficiencies within the role 

            Experience of delivering minutes and other written materials that are correct the first time (showing therefore an understanding of the subject, and preparation for the meeting etc.)  

            Experience in undertaking research projects and presentation of findings

3.         Skills (including thinking challenge/mental demands):

            Excellent literacy, numeracy and IT skills

            Excellent organisational and prioritisation skills, able to work effectively with minimal supervision to meet challenging objectives and deadlines

            Highly developed analytical and research skills to undertake research and investigation and the compilation of briefings, summaries, synopsis and abstracts 

            Ability to deal with, often complex and major, telephone personal and written enquiries/complaints 

            Ability to work accurately to deadlines with attention to detail

4.         Knowledge:

            Developed understanding of a broad range of office systems and IT solutions including knowledge of Microsoft suite

            Broad understanding of the strategic and corporate issues affecting and influencing the Council

            Broad knowledge of sources of research information both from within and outside the Council

5.         Interpersonal/Communication Skills:

Verbal Skills

            Ability to establish professional, effective working relationships with a range of partners/colleagues 

            Exceptional communication and interpersonal skills including negotiation, influencing and consensus-building skills. Good networking and relationship-building skills   

            Ability to respond positively and function effectively under pressure, prioritising tasks and maintaining a professional image 

            Ability to work at a senior level and form a good working relationship at all levels elected members and partners

            Written Skills

            Excellent written and oral communication skills

            Ability to produce high quality written notes, letters and email responses that are appropriate, timely and accurate

Job Category : Management

Location : Laurence House – Second Floor, Lewisham Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £38.43

We currently have a vacancy for a group manager vacancy in our MASH Service. Lewisham MASH is our front door for Children Social Care and Target Early Help, the service includes our emergency Duty Team which provides out of hours social work services for adults and children.   

The service has a well-developed multi agency partnership, with key safeguarding partners co-located.  At Lewisham MASH we have developed a strong performance culture, with a focus on quality child centred decision making.  The JTAI in November 2022, commented positively on the quality of practice within the MASH service.    

As a group manager, you will be a key member of the extended senior management team. You will manage a service area consisting of 4-5 teams and you will be responsible for practice improvement in your service area using Signs of Safety as our practice framework.  You will be a skilled and reflective practitioner and leader and will have a clear vision of what good practice with children and families looks like.  You will be able to use and analyse performance data effectively to support our work with children and families.   You will also supervise 4-5 team managers and support them in their professional development. 

Whilst the service is primarily based in Laurence House, Catford SE6, we operate a hybrid approach whereby you may be required to work both in the office and from home as determined by service requirements.

Job Category : Housing

Location : The Deane House, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £15.70

Provide advice, information and assistance to applicants who are homeless or at risk of homelessness. Help applicants to explore their housing options and find suitable accommodation that meets their needs. To work with a range of partners and agencies to prevent and reduce homelessness in the community.

Advice & Guidance

            Offer advice and information on topics such as homelessness prevention, housing options, tenure rights and security of tenure.  Communicate with applicants or their authorised representatives through phone, email or letter. Make advice accessible to all applicants and help them avoid or resolve homelessness and secure long-term housing solutions.

Progress Applications Make enquiries and collect all relevant information from the applicant including financial statements or health information and carry out other verification checks as necessary, including authorised communication with statutory and voluntary agencies to support decision making. 

Progress all homeless applications (Part 7 application) under current legislation, ensuring compliance to the Homelessness Code of Guidance.

Progress all housing applications (Part 6 applications) in line with the Homefinder Somerset Choice Based Lettings scheme and ensure these are completed in a timely manner.

Assessment & Plan     Carry out an assessment of circumstances and needs to identify what has caused the homelessness or threat of homelessness and the housing needs of the applicant and any support needs to be able to secure and retain accommodation. Following the assessment, create a personalised housing plan with the applicant to help them retain or find accommodation.

Decision Making         Decide on what duties are owed to the applicant (e.g., interim duty, prevention duty, relief duty), progressing all homeless applications, notifying applicants within target times whilst ensuring all decisions comply with current legislation. Make appropriate referrals to partner agencies and organisations to help with issues such as access to private rented accommodation, benefits, relationship breakdown, debt, budgeting, warrant, substance misuse, domestic abuse, rough sleeping, mental health, health, support, complex needs and learning difficulties.

Qualification

Education qualification to at least A level standard or acquired knowledge to NVQ level 4 and ongoing commitment to continuous professional development and where required will acquire specialist accreditation and skills. Essential

Knowledge

• Homelessness legislation. (Housing Act 1996, Homelessness Act 2002, Suitability Order 2012, Homelessness Reduction Act 2017) Desirable
• Landlord and tenant law. Desirable
• Options available to somebody that is homeless or at risk of homelessness. Desirable
• Data Protection. Desirable
• Equality and diversity issues and an understanding of the relevance to a housing advice service. Desirable

Skills

• Effective written and verbal communication Essential
• Ability to build and maintain good working relationships. Essential
• Negotiating skills Desirable
• Ability to deal inventively and sensitively with a wide range and spectrum of people in greatly varying circumstances. Essential
• Ability to establish and manage realistic applicant expectations. Essential 
• Resourceful, solution focused, persuasive and skilled in overcoming barriers. Essential
• Ability to prioritise workload, manage time effectively and meet deadlines. Essential
• Ability to manage a diverse caseload effectively where detailed and complex investigations are required, working with precision and attention to detail. Essential
• Ability to maintain accurate detailed and timely case notes and other evidence-based records. Essential
• Ability to work as part of a team, be flexible, use initiative and work with limited supervision. Essential
• Good organisational and administrative skills. Essential

Experience

• Experience of working within a Housing Options team Desirable
• Experience of working in a housing association, local authority housing department or similar organisation. Desirable
• Experience of dealing with the public and in particular vulnerable applicants Desirable
• Experience of effective partnership working which has led to positive solutions. Desirable

Job Category : Social & Health Care Non-Qualified

Location : Mint Street Adventure Playground, Southwark Council

Hours Per Week : 2.00

Start Date : Immediate Start

Salary: £14.99

Start Time :14:00End Time :16:00

Job Category : Management

Location : Laurence House – Second Floor , Lewisham Council

Hours Per Week : 35.00

Start Date :  Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £33.62

We are looking for a Group Manager who is passionate about working with adolescents and has a proven track record for maintaining high practice standards. The role sits within the Integrated Adolescent Safeguarding Service which includes Safe Space 11-17 year olds at risk of extra familial harm and the Youth Justice Service. The responses to children who go missing and affected by youth homelessness is also led within the service. 

The group manager will be responsible for leading Safe Space which is the statutory safeguarding division of the service. They take referrals directly from MASH and provide post assessment support if required usually via CIN processes or CP if appropriate. There is a small cohort of children in the service who are children looked after who are supported inline with CLA processes and legislation. 

Safe Space is a double award winning service that has also been commended in recent OFSTED reports. 

The ideal candidate should have experience in leading or working in Adolescent, R&A or Safeguarding teams or services.

1. Main Purpose of the Job:

1. To provide senior level management within a designated service area.    
   
   1. To provide support, guidance and management of   operational line management reports.  Provide senior level management cover within the Service Unit or across the Division as required.
      
   1. To work with internal and external partners to ensure that high quality, value for money services are delivered to support vulnerable children and their families.    
      
   1. To hold responsibility for the designated service area ensuring that:
      – timely allocation and throughput is made for all children open to the Department       
      – Performance is delivered to required standards   

– Electronic casefiles are appropriately maintained
– Supervision is held at required frequency and to qualitative standards 
– Induction and appraisal are held at required frequency and to qualitative standards agreed by the Department.     
– Systems are delivered to ensure tracking of performance and corrective action is promptly taken where required. 
– Ensure data for the designated service area is reliable and of high quality and is interrogated at regular intervals.

1. To ensure that the business plan for the Department relating to the designated service area is delivered and updated at required frequency.   

1. To contribute to the delivery of best practice and best value through the establishment of effective systems, targets and performance management that encourages innovative and creative approaches to service delivery. 

1. To ensure good customer care is delivered by the designated service area and effectively address and manage service complaints to required standards and timeframes.
   

1. To undertake accountabilities as detailed within the Departmental Quality Assurance strategy.

1.         Experience:

•          Successful background of consistent achievement at management level in a local authority.

•          Significant experience of delivery of statutory social work services delivering good outcomes for children, young people and their families. 

•          Experience of management of a diverse group of professional staff in the public and/or private sector.

•          Experience in the preparation, management and control of large complex budgets.

•          Successful management of change, harnessing the strengths and talents of the workforce in a complex area within a large organisation.

•          A track record of successfully building and developing partnerships, both internally and externally, and the ability to establish trust and credibility. 

•          Evidence of success in determining and evaluating service quality and identifying opportunities to achieve effectiveness and best value.

•          Experience of performance management and improvement of both national and local performance indicators on both a quantitative and qualitative basis.

•          A proven track record of effective working, communicating and negotiating effectively with a wide range of stakeholders and audiences whilst developing positive relationships. 

•          Maximise service delivery within tight financial limits in a large organisation; and set, monitor and review allocated budgets

2. Knowledge and Ability

          Understand statistical information and ability to analyse, communicate and develop strategies for corrective action.  Ability to deliver action plans and ensure review mechanisms for sustainment.

          Understands best practice within provision of statutory children’s social care services.

          Evidences ability to be informed by, contribute to and understand research and its translation for service delivery.

          Ability to provide clear leadership and empower and motivate staff to ensure optimum delivery of services. 

          Deliver on programme management of projects, from initiation to delivery ensuring milestones are met and mechanisms for consultation and briefing of key stakeholders and decision makers.

          Demonstrates understanding of the council strategy, vision and priorities. 

          Actively seeks and offers new approaches, methods, techniques and tools.  Tries out new ways of working and shares their insights with colleagues 

          Ability to make difficult decisions in a timely way.

1.         Education and Qualifications

          Social Work qualification

          Social Work England registration

2.         Skills

          Demonstrates an ease, fluency and resilience in terms of:

          Problem analysis and decision making

          Using performance information to plan, shape and improve service delivery.

          Communicating effectively both verbally and in writing to a range of stakeholders. 

          Planning own and others activities

          Organising arrangements for delivery of service with contingencies in place.

          Directing and motivating others within a pressured environment

          Use of technology and other management tools.                                                                    

          Time management and prioritisation within competing demands.

          Energises others and self to overcome barriers

          Encourages, mentors and coaches others to deliver

          Demonstrates regard for others. 

          Responsive to others needs and considers impact within decision making.

          Builds relationships and influences others for mutual benefits

3.         Equal Opportunities 

          Awareness of equal opportunities issues in the context of service provision in this role.

Job Category : Social Care & Health Non-Qualified

Location : Civic Centre, Bromley Council

Hours Per Week :        36.00

Start Date : Immediate Start

Salary: £15.43

Following the Care Act 2014 the CMA position will  the opportunity to work in new ways with Adults, Older People and Carers in providing personalised services that offers greater choice control over their care and support needs.

SUMMARY OF RESPONSIBILITIES AND DUTIES: 

• Undertake assessments of Adults and Carers needs in accordance with Care Act 2014, and London Borough of Bromley procedures.
• Calculate the indicative personal budget.
• Prepare individual support plans reflecting the assessment of needs of the Service User and their Carers including identifying unmet needs.
• Arrange for the provision of standard adaptive equipment and demonstrate the correct technique for use ensuring that the Service User and Carers are safe and independent as possible.
• Request minor adaptations to the Service User’s home in accordance with service procedures and check that these are suitable after installation and the Service User and Carer is as safe and independent as possible.
• To seek the advice and support of a qualified or registered worker e.g., Occupational Therapist or Care Manager, where a case is identified as needing their involvement or more input.
• Contribute to the development of users and carers choice and independence by effectively promoting Direct Payments/Personal budgets
• Work within the departments’ budgetary constraints to achieve best value by providing creative cost-effective services.    
• Monitor and review support plans and the effectiveness of services provided for Adults and Carers.  
• Provide support to qualified staff to assist with tasks identified as requiring practical and on-going input.
• To ensure all relevant parties involved with Adults and Carers are notified of changes and/or amendments to support plans.
• To maintain Adult and Carer records in accordance with the departmental policy and practice.

SKILLS & ABILITIES

Good Skills in assessment.

Able to demonstrate good verbal and written communication skills 

Ability to prepare accurate reports and correspondences.

Ability to negotiate and work with a wide range of Care Providers, National Organisations, Local Authority staff, Community Groups and representatives of health services with a wide range of people.

Ability to develop and maintain positive and effective working relationships at all levels with a wide range of individuals and organisations that may have different and conflicting agendas.

Ability to listen and work with Adults and Carers to reflect their views rather than make plans on their behalf.

Effective organisational skills and set priorities.

Ability to think creatively and imaginatively to anticipate and solve problems within appropriate parameters.

Ability to understand and manage budgets.

Be able to cope with pressure.

Able to make appropriate decisions.

Ability to use information technology effectively.

Demonstrate appropriate understanding, knowledge and skills in valuing diversity

Ability to work independently

Ability to work flexibly

Ability to undertake home visits

Ability to work as part of a team

            KNOWLEDGE

Demonstrate a sound working knowledge of Social Services legislation and practice.

2.         Demonstrate a thorough knowledge and understanding of the Care Act 2014, the Mental Capacity Act 2005, and other relevant legislation

3.         Ability to develop knowledge of local services and community resources.

4.         Awareness and commitment to Equal Opportunities Policy 

             Demonstrate an understanding of the principles of safeguarding 

             Demonstrate an awareness of budgetary constraints.

EXPERIENCE 

Able to demonstrate experience of having worked within Health and Social Care directly with Adults and Carers.

Working across a range of agencies and understanding their role.

Evidence of continued professional/personal development.

            QUALIFICATIONS

A relevant social and health care qualification is preferable but not essential at BR8, i.e. NVQ.

The progression criteria for BR9 requires successful completion of a relevant qualification e.g NVQ3 or able to demonstrate appropriate skills and experience at that level..

Minimum standard of English GCSE Grade A -C or equivalent 

            SPECIAL REQUIREMENTS

Car Driver must be mobile and able to travel independently to various locations around the borough carrying equipment.

A satisfactory criminal record bureau disclosure is required.

Job Category : Social & Healthcare Qualified
Location : Ballard House, West Hoe Road, Plymouth City Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £32.20

To review, analyse and make judgements on the impact of services and interventions to children, young people, and their families by Children services to inform future professional practice and service delivery.
To ensure that statutory and regulatory requirements are met in the completion of Education Health and Care Plans (EHCPs), reviews of EHCPs for all children with SEND and placement of children and young people with EHCPs. The Practice Learning Reviewer will provide independent, professional support and challenge and be accountable for service improvement, working alongside services in localities.
The Practice Learning Reviewer will be responsible for leading on and implementing quality assurance practice and processes of new EHCPs, amended EHCPs, annual reviews of EHCPS and the decision-making process around education, health and care needs assessments (EHCNAs).

Essential qualifications/ knowledge
Diploma in Social Work or equivalent
Educated to degree level
Extensive experience and knowledge of the legislative and inspection frameworks children’s services works within including understanding what ‘good’ and ‘outstanding’ practice looks like
Professional/final qualification in education or social work, or relevant demonstrable experience in a similar role.
Post qualifying training relating to the safeguarding and care of children and young people.
Extensive knowledge of current relevant legislation and national policy and performance frameworks in relation to SEND.
Operational knowledge relevant to the area of service covered.

Essential experience
Extensive Experience of working across a range of children’s services areas
Extensive experience of undertaking a range of high-quality audits / practice learning reviews including thematic reviews and dip samples at pace.
Experiences of engaging practitioners, managers, children, young people, and families in the Practice Learning Review process
Substantial experience of operational Education, health and social care services.
Experience of contributing to policy and strategy development and implementation.
Experience of supporting workforce development in relation to SEND legislation and processes associated with EHCPs.
Experience of using electronic case record systems
Experience of using Microsoft office

Essential skills
A self-starter with ability to work independently, and as part of a team, to a high standard to demanding timescales.
Excellent written communication skills
Excellent verbal communication skills ensuring effective working with professionals, children, young people, and families.
Excellent analytical skills
High level of resilience, attention to detail, emotional intelligence, ability to work calmly and methodically under pressure.
High level of written and oral communication skills.
People management skills.
Ability to take initiative.
Time management.
Effective negotiation skills.

Job Category : Housing
Location : Edmonton Green Library, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £21.00

As a ASB specialist, you will manage a full range of council housing anti-social behaviour casework. We require to experienced ASB officers to work as part of our resident relationship team which is responsible for managing ASB ranging from noise nuisance, Domestic Abuse and Cuckooing.
1 day a week is required in the office and the rest to be spent between working from home and visiting residents across our estates.

Job Category : Housing
Location : Enfield, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £19.95

The post holder is responsible for managing and delivering complex and multiple projects simultaneously across the Housing Advisory Service. This includes planning, implementation, transition to live and management of project resources. The post holder will manage a range of projects supporting the service such as:
• Customer Charter implementation
• Third sector and partners stakeholder mapping
• Exempt accommodation review

The post holder will ensure that projects are delivered within financial, quality and scope constraints that they are also responsible for project reporting and the production of all project-related artefacts.

The post holder reports to the Head of Service Development, Performance and Insights and will work closely with all areas of the Housing Advisory Service. This role is hybrid working from home / Edmonton Housing Hub.

Qualification & Experience:
• A project management or business management qualification is preferred.
• Experience in project officer role, preferably within a housing or public sector environment.
• Knowledge of housing and homelessness and the problems facing local government.
• Experience of managing and delivering complex and multiple projects simultaneously
• Producing high quality work despite pressurised deadlines

Personal Attributes:

• Excellent IT Skills to produce, collate and disseminate technical information in format easily understood by stakeholders
• Proficiency using Microsoft Office Suite for all aspects of project work inc. correspondence and reports
• Strong problem-solving skills with ability to gather, analyse and interpret complex information and exercise judgment and make recommendations for improvement
• Excellent written and oral communication and interpersonal skills.
• Ability to work on own initiative and be self-motivated and organised, demonstrating passion, drive, flexibility, and commitment.
• Proactive in identifying and resolving issues.

Job Category : Facilities & Environmental Services
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £21.80

An upcoming retirement, in June, has created an opportunity for someone to take responsibility for our Rapid Response to doorstep crime flagship.

This would be on the basis of –

. 3 days per week, for six months and possibly longer
. Responding to Rapid Response calls to a dedicated number, including attending incidents where appropriate borough wide
. Intervention, safeguarding referrals where appropriate, and intelligence entries
. Preliminary investigation work – e.g. statements, arranging surveys, interviews etc..
. Dealing with complaints, with a focus on doorstep crime and reflecting our other priority areas (product safety, underage sales, protecting the vulnerable, serious detriment)
. Liaison with team, including some mentoring for apprentice, and external bodies e.g. Tri Regional team, Police.
. Responsibility for duty each day through Citizens Advice referrals and emails to the service

Clearly we would want someone who is available to attend incidents – we have a KPI of within 2 hours though in practice I expect sooner, throughout.

Though TS background is desirable, this could suit someone with analogous experience and at least awareness of TS.

Job Category : IT
Location : Time Square, Bracknell Forest Council
Hours Per Week : 37.00
Start Date : Immediate start
Base Salary : £52,204.00

We have been investing in new technologies such as the latest generation of firewalls, Cisco switching and Wi-Fi 6E access points, with SD-Access. We’re installing this ourselves which has allowed time to learn and set it up. There is external training too, if required. Also, the team is very collaborative, with engineers supporting each other as needed.
The IT infrastructure of Bracknell Forest Council is the main pillar of how the Council delivers to our residents. The Network Team at Bracknell Forest Council look after all aspects of Network Architecture, Strategy, Design, Implementation, and support of the enterprise network environment. This is an opportunity join us and shape the environment going forward.

The network team is an extremely rewarding place to gain exposure to the latest enterprise network technologies.
Since you are working for an end user in-sourced consumer of IT services rather than an IT service provider, you will work directly with our ‘customers’ in a transparent manner without a customer:service provider relationship. So, things tend to be less contentious since we are ‘all on the same side’.
You can choose your hours between 08:00-17:30, Monday to Friday, open to negotiation with the rest of the team on a day-to-day basis.
Even though this is a hybrid role with most office visits being planned due to project-related activities, there’s the need to attend Council sites in a timely manner at short notice to resolve network faults and outages. A driving licence is essential.
Some out of hours work will be required to support network changes and maintenance with least disruption to council services.
A minimum of a day a week in the office should be expected, but you must be able to reach Bracknell within two hours in the event of network downtime.

Other benefits include:
• Generous annual leave entitlement (32 days after five years’ service)
• Average salary pension scheme
• An inclusive and social working environment.
• Flexible working opportunities including a flexi-time scheme
• Regular opportunities for development with internal and external training courses.
• A great office location next to travel links and the regenerated town centre
• Internal sports and social club opportunities
• Discounted leisure centre and gym membership
• Supermarket discount
• An interest-free loan for a rail season ticket

To be suitable for the role, you would fit the following profile:
• Thoughtful, thorough and conscientious
• Self-starter, with ability to take ownership and engagement in the work
• Excellent time management skills
• Driven, proactive and able to work autonomously with little supervision towards the company’s purpose
• Critical thinking and ability to show initiative
• Ability to work well in a team and independently
• Multiple years of networking experience operating in an Enterprise IT environment including Cisco switches, routers, and firewalls; Routing protocols such as OSFP and BGP

• Strong understanding of networking protocols, network hardware, software, and network security. Ability to translate business request into network solutions and then implement and operate those network solutions.
• Ability to communicate technical information to both technical and non-technical stakeholders in a clear and concise manner
• Strong analytical skills and be able to identify, troubleshoot and solve complex problems related to network infrastructure
• Broad knowledge of Next Generation firewall technology
• Extensive experience with LANs, WANs, VPNs, Firewalls and Wireless
• Holder of network certifications to Cisco CCNP level or equivalent level from other network vendors.
• Demonstratable hands on experience with a majority of the following:
o Cisco switches (VSS, VPC, EtherChannel) and firewalls, Cisco, FortiGate or Palo Alto Firewalls, Cisco Catalyst Wi-Fi Access points, Cisco ISE, Cisco SD-Access, Wi-Fi site surveying.