Jobs

Job Category : Administration
Location : Durban House, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £12.17

The Community Hub has been designed to provide a function that helps to keep
residents safe during the COVID19 crisis by meeting their urgent and ongoing
need. The Community Hub front door is delivered by the Customer Experience
Service where we help customers understand the support that is available to
them, helping them to remain self-sufficient, but recognising ‘need’. The
Community Hub manages inbound calls from residents and makes outbound
calls supporting Central Government.

The role is responsible for providing a transactional front-line service direct to
customers, providing solutions to queries and issues raised, for example,
answering customer enquires through phone, email, letter, and social media and
making outbound calls. The focus of this role is to deliver a truly customerfocused service which delivers ‘Customer Excellence’ standards consistently and supports the residents of West Sussex.

Job details
Grade: Grade 7
Directorate Group: Community Hub Team, Customer Experience Service,
Communities Directorate
Location: Durban House, Bognor Regis, with the flexibility to work from home
and at other locations as required

Please note this role is expected to last until 2023, we require 9 staff.

Key Skills:

1. Excellent oral and written communication skills, to be able to articulate to customers often technical information in a way which is meaningful.
2. Influencing skills to be able to persuade colleagues to draft responses to letters and provide information on progress.
3. Able to prioritise between competing demands and remain calm when dealing with irate or unhappy customers.
4. Proficient IT skills in several specialist systems, plus the full range of Microsoft.

Qualifications and/or experience:
⦁ Educated to GCSE standard or equivalent qualifications or comparable experience.
⦁ Experience of working in a customer service role, providing information, resolving queries and prioritising calls.
⦁ Experience of use of relevant software, including social media and systems, to support service delivery.
⦁ Knowledge of the processes involved in the work of prevention and COVID19, to be able to explain to customers what stage a piece of work is at, how it will progress, etc.

Job Category : Human Resources
Location : Civic Centre, Runnymede Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.50

To assist in providing a comprehensive HR service to the Council, focussing particularly on recruitment activities, including preparing and placing adverts, organising interviews, medical clearance and references, and preparing contracts of employment and providing generic first line support and advice to staff and managers.
Essential Experience & Knowledge
Experience of working in an HR department in a similar role
Experience of working on recruitment
Experience of using computerised HR information systems
Experience of extracting and manipulating data from databases
Good knowledge of Microsoft including the ability to create Excel spreadsheets

Understanding of basic employment legislation including equal opportunities

Good understanding of main HR policies (e.g. discipline, capability, sickness, grievance) sufficient to give basic HR advice to managers or staff

Job Category : Commercial
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £18.58

To be responsible for a team of staff involved in handling enquiries relating to parking enforcement and subsequent recovery actions from initial informal representations through to Enforcement Agency action. To ensure fair and proportionate responses to enquiries including the statutory representations, while protecting revenue and ensuring adherence to policy and operational guidance.

1. To be responsible for a team of staff dealing with all contact on the parking recovery process, including the statutory representations and appeals.
2. To undertake recruitment and training of frontline staff and manage performance, conduct and absence control.
3. To ensure that all cases are handled sensitively, efficiently, effectively and within established guidelines and timelines.
4. To be a subject matter expert and support and advice frontline staff on case management, building relationships with relevant Council officers as well as with London Councils and London Tribunals to ensure a positive image of the Council.
5. To act as a Parking IT subject matter expert as it applies to the work of the Team, training new staff and ensuring that the team and Council benefits from its offer and that any enhancements required are articulated.
6. To ensure that adjudication packs are robust, and that the Council’s interest is protected at all times.
7. Attending London Tribunal hearings in particular personal hearings, presenting the Council’s case in a clear and concise manner, articulating legal requirements as well as the Council’s position in relation to any mitigation raised.
8. To ensure that any penalty charge notice cancellation is carried out in accordance with operational guidance and ensure that a robust audit trail is available.
9. To supervise the refund of Penalty Charge Notices and Parking Permits, ensure integrity in case management and that opportunity for fraud is minimised.

Knowledge, Qualifications, Skills and Experience
⦁ Experienced in the supervision and training of frontline staff.

⦁ Experience in handling and supervising the handling of large volume casework preferably in a legal or quasi-legal environment.

⦁ Experience of using IT systems to improve processes to ensure high output and consistency and accuracy in the application of policies and procedures.

⦁ Experience in working as part of team to deliver excellent outcomes for residents.

⦁ Experience is drafting responses to complex casework.

⦁ Working knowledge of parking legislation in particular as it applies to statutory representations and appeals.

⦁ Knowledge and understanding of the use of Enforcement Agents in a parking environment, including legislation, and operational practice.

⦁ Excellent written and verbal communication skills and the ability to communicate with a range of stakeholders ranging from Elected Members, Legal representatives and members of the public.
⦁ A positive attitude to work, with the ability to build flexible teams that can respond positively to challenging environments.

Job Category : Admin / Clerical
Location : 58 Burgoyne Road, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £13.63

Burgoyne Road is women-only service and will be requesting women project workers.

Job Category : Financial
Location : ALEXANDRA HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £23.77

Funding manager to provide sound , efficient and effective administration financial plans and system to support the work of the early help commissioning service

Job Category : IT
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 22.20
Start Date : Immediate Startg
Start Time : 09:00
End Time : 17:00
Salary: £11.96

You will act as the first point of contact for all enquiries relating to Heads of Service actively managing diary appointments, emails, general phone calls and paperwork.
You will be liaising with internal and external partners of all levels daily on the behalf of the Heads of Service including contact with members and colleagues from different departments and organisations.
You will work without close supervision in a flexible, outcomes-based manner using mobile technology to work remotely. This includes having an information security and governance mindset.
You will exercise strict confidentiality dealing with sensitive matters including using systems to log relevant information.
You will be able to draft and send communications on the behalf of Head of Services as required, using strong IT and literacy skills, take minutes for meetings as appropriate.
In the role you will assist the Head of Service and team managers with the collation and organisation of service information on personnel, plans, processes, and performance.
The role requires that you collaborate with PA's to our other Heads of Service and support as required, remaining flexible and responsive daily.
Knowledge, Skills and Experience

1. You will have experience of working in a similar environment or within a similar role.
2. You will hold a minimum qualification of 3 grade C’s at GCSE (or equivalent) including English and Maths or relevant experience to an equivalent level.
3. You will be able to collate information from a variety of sources and present findings.
4. You will be able to prioritise workloads to meet peaks in demand.
5. You will be flexible and resilient to be able to meet deadlines.
6. You will have good communication skills.
7. You will have good literacy skills to be able to contribute to writing clear, accurate and concise reports.
8. You will have effective IT and numeracy skills including the ability to accurately update information systems and databases.
   If relevant, you will have experience of allocating and checking work.

Job Category : Education
Location : Kingsway Learning Centre, Halton Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £15.12

The role is to work in the Apprenticeship Support by Be More Team.
MAIN PURPOSE OF THE JOB
The Employment, Learning & Skills Division has been awarded the Single Investment Fund (SIF) and DWP European Social Fund (ESF) contract for the Apprenticeship Support service, which is contract managed by the Liverpool City Region Combined Authority. The Apprenticeship Support contract has responsibility for:

⦁ Skills Shows and Events
⦁ Apprenticeship Support Focussed Outreach events and activities
⦁ Sectorial Labour Market Information, Events and Wider Career Choices

The post holder will promote apprenticeships solutions to learners, providers and employer ambassadors. Working closely with the Liverpool City Region’s key intermediaries across the Liverpool City Region the post holder will support employer ambassadors, residents and providers with apprenticeship related solutions.

The post holder will play a key role in the implementation of the Liverpool City Region Skills Strategy & Sector Specific Skills for Growth Agreements. The Apprenticeship Support by Be More offer is independent and provides impartial professional skills brokerage support to stimulate apprenticeships (at all levels); providing advice on apprenticeship reforms and related funding support. The post holder will establish and build strong working relationships and respond to referrals from local partners and agencies.

Additionally, the post holder will take the lead on driving forward the Apprenticeship Support Ambassador Network; stimulating more individuals to follow apprenticeship skills progression routes, development of the Apprenticeship Support by Be More website; and on the promotion and marketing of apprenticeship activity via social media channels.

Evidence collection and evaluation of activities will be integral to the work of the Apprenticeship Support Skills Brokers. This post will be responsible for the Apprenticeship Support Focused Activities element including budget management.

KEY DUTIES AND RESPONSIBILITIES:
1) To develop and maintain effective working relationships with businesses, providers and learners/residents in the Liverpool City Region and undertake targeted/focused visits to understand the current and future apprenticeship needs.

2) Understand the apprenticeship needs of businesses and negotiate with the Greater Merseyside Learning Provider Federation and other relevant stakeholders to ensure that training requirements are met, in line with appropriate policies and procedures, in a way that offers value for money for the public purse.

3) Support employer ambassadors to understand Apprenticeship Reforms, including the Apprenticeship Levy and changes to Apprenticeship Standards and Practices as assessments are separated out from the training delivery.

4) To develop systems and processes that ensure information and data is collected from partners as part of the operational management of the ESF and SIF contract.

5) To monitor and produce regular progress reports for the Skills Strategy Manager identifying project deliverables and associated expenditure in line with contractual requirements. To manage the budget for Apprenticeship Support Focused Activities. Ensure that there is a clear, transparent audit trail for funding allocated and expended as part of the contract.

6) Supporting local Colleges and private Training Providers to articulate and promote their apprenticeship offer in a way that employers and residents understand.

7) Maintain details of all targeted/focused interventions on the Customer Relationship Management system and use this information to evaluate impact of the activity.

8) To demonstrate operational experience and knowledge in all aspects of skills/apprenticeship policy and act as a point of advice for practitioners in sharing good practice in responding to apprenticeship enquiries

9) To provide secretariat support and co-ordination of meetings as required involving key stakeholders at group meetings, forum events and steering groups and sub -groups to include room bookings, agenda setting, dissemination of papers, etc.

10) To devise and deliver a promotional and marketing campaigns to showcase the work of the Apprenticeship Support Service. This will include promotional events, newsletter production and distribution, website and social media updates to effectively market the Apprenticeship Support brand.

11) To take the lead in driving forward the Apprenticeship Support Ambassador Network. This will include growing the number of Apprentice Ambassadors, agreeing a programme of activity for them, monitoring the impact of this strand of work and providing regular report updates via national and local governance arrangements.

12) To adhere to the Liverpool City Region Skills Strategy and associated Skills for Growth Agreements/Action Plans and use this as a basis for scheduling a work plan for relevant apprenticeship focused strand themes, as directed by the Skills Strategy Manager. To report regularly on progress against actions and on key deliverables.

13) To engage effectively with schools, parents, employer ambassadors, providers and apprentices in maximising resources to effectively promote the apprenticeship agenda within Liverpool City Region and to celebrate good practice and successes.

To support work within relevant themed service requirements of the contract as directed by the Skills Strategy Manager

Job Category : Housing
Location : Orwell Close, Hayes, A2Dominion Group
Hours Per Week : 12.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 12:00
Salary: £13.00

Require an Intensive Housing Management Officer to cover in a sheltered Housing Scheme for older people over 55.
Monday, Tuesday, Wednesday, Friday 9am -12noon, ability to be mobile and cover other schemes as an when needed.
The address of the scheme is Orwell Close, Hayes, UB3 1RL.

To deliver a high quality intensive housing management service that supports the general maintenance and security of the buildings and meets the needs of vulnerable sheltered housing and supported housing residents whilst achieving performance targets and maximising customer satisfaction, ensuring that all relevant policies and procedures are followed.

1. To carry out regular building inspections, identify elements of maintenance required and report repairs to the appropriate department.
2. To help maintain a high standard of cleanliness, safety and security within the building by carrying out regular checks (e.g. patrols and monitoring of CCTV, alarm testing) and maintaining accurate records (e.g. visitor log books, maintenance reporting, etc).
3. To direct service contractors as required, helping to ensure an efficient and cost effective service is delivered to residents and to the organisation as a whole.
4. To be a key holder for the building and to allow/supervise access as appropriate.
5. To assist the Housing Team with viewings and sign-ups.
6. To assist tenants to understand the housing management policies, for example where reporting of ASB would be appropriate
7. To regularly monitor the general safety and wellbeing of residents including sign-posting and referral of residents to support service services where appropriate.
8. To report any concerns relating to safeguarding of vulnerable people using the correct procedures.
9. To develop and maintain constructive relationships with residents, care and support providers, commissioning bodies and others from the wider community.
Knowledge and skills
Experience of a Customer facing role.
Experience of maintaining buildings health and safety requirements including regular inspections and monitoring.
Good level of computer literacy, able to utilise Word, Excel, Outlook and the internet to maximise the efficient use of resources
Experience of working with vulnerable people and community groups.
Full UK clean driving licence

Job Category : Social Care - Unqualified
Location : Bullingdon Road, Oxford, A2Dominion Group
Start Date : Immediate Start
Salary: £11.50
Start Time : 09:00
End Time: 17:00

Purpose
To deliver high quality person-centered support to customers living in supported accommodation service in accordance with the Person Centered principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice

Job Category : Social Care - Unqualified
Location : Wilton Road, Salisbury, Wiltshire, A2Dominion Group
Start Date : Immediate Start
Salary: £11.50
Start Time : 09:00
End Time: 17:00

Purpose
To deliver high quality person-centered support to customers living in supported accommodation service in accordance with the Person Centered principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice
Key responsibilities / deliverables
⦁ In accordance with individual care plans, provide clients with physical support which may include household and domestic tasks, shopping, food preparation, personal hygiene and self-care.
⦁ Administer medication in accordance with individual care plans, the Medication Policy and relevant training.
⦁ Provide emotional support in a sensitive and empathetic manner, offering guidance in accordance with procedures and the boundaries of the job role.
⦁ Provide support to enable tenants to maintain independence with daily living and participate in tasks and activities inside and outside their home, and to access services appropriate to their abilities.
⦁ Respond to calls received through the emergency alarm system, or by telephone from the call centre and take appropriate follow up action.
⦁ Report to the line manager concerns regarding safeguarding issues or significant changes in the health and social circumstances of a client, contributing to specific care needs as directed.
⦁ Record relevant information on contact sheets at each visit in accordance with procedures and maintain all other relevant records.
⦁ To attend team meetings, training, and appraisal and supervision meetings as requested.
⦁ Support the induction and training of new and existing employees as requested.
⦁ To understand and comply with the Group’s health and safety policies and procedures at all times including (but not limited to): Personal Safety, Emergency Procedures, Manual Handling and use of aids and equipment.

Night workers responsibilities – in addition to the above responsibilities night workers who have elected to take part in sleeping or waking nights are required to carry out the following:

Sleeping nights
⦁ To be present on site, and respond to calls received through the emergency alarm system, or by telephone from the call centre and take appropriate follow up action. Care workers to ensure that they follow lone working procedures.
Waking nights
⦁ To be on site, and lone-work to provide a response to calls received through the emergency alarm system, or by telephone from the call centre and take appropriate follow up action.
⦁ To conduct scheduled care calls as per the rota.
⦁ To Lone work and to ensure the security of the building, e.g. check that doors and windows in communal areas are secure.
⦁ To ensue all lone working procedures are followed

Knowledge, skills and competencies

Qualifications / training:
⦁ Good standard of Maths and English
⦁ RCF Level 2 In Health & Social Care or equivalent (or willing to study towards)
Evidence of training covering; health & safety; fire safety; first aid; manual handling; food hygiene and infection control; medication; safeguarding; personal care
Knowledge / Skills:
⦁ Previous employment or personal experience of providing care and/ or support to others.
⦁ Understanding the needs of older people in maintaining their independence.
⦁ Understanding Care Standards
⦁ Ability to keep accurate records, following administrative procedures and confidentiality guidelines.
⦁ Awareness of professional boundaries and how to manage these.
Basic Computer skills.

Job Category : Social Care - Unqualified
Location : 80-82 Sussex Street, Winchester, Hampshire, A2Dominion Group
Start Date : Immediate Start
Salary: £11.50
Start Time : 08:00
End Time: 20:00

Purpose
To deliver high quality person-centered support to customers living in supported accommodation service in accordance with the Person Centered principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice

Key responsibilities / deliverables
⦁ In accordance with individual care plans, provide clients with physical support which may include household and domestic tasks, shopping, food preparation, personal hygiene and self-care.
⦁ Administer medication in accordance with individual care plans, the Medication Policy and relevant training.
⦁ Provide emotional support in a sensitive and empathetic manner, offering guidance in accordance with procedures and the boundaries of the job role.
⦁ Provide support to enable tenants to maintain independence with daily living and participate in tasks and activities inside and outside their home, and to access services appropriate to their abilities.
⦁ Respond to calls received through the emergency alarm system, or by telephone from the call centre and take appropriate follow up action.
⦁ Report to the line manager concerns regarding safeguarding issues or significant changes in the health and social circumstances of a client, contributing to specific care needs as directed.
⦁ Record relevant information on contact sheets at each visit in accordance with procedures and maintain all other relevant records.
⦁ To attend team meetings, training, and appraisal and supervision meetings as requested.
⦁ Support the induction and training of new and existing employees as requested.
⦁ To understand and comply with the Group’s health and safety policies and procedures at all times including (but not limited to): Personal Safety, Emergency Procedures, Manual Handling and use of aids and equipment.

Night workers responsibilities – in addition to the above responsibilities night workers who have elected to take part in sleeping or waking nights are required to carry out the following:

Sleeping nights
⦁ To be present on site, and respond to calls received through the emergency alarm system, or by telephone from the call centre and take appropriate follow up action. Care workers to ensure that they follow lone working procedures.
Waking nights
⦁ To be on site, and lone-work to provide a response to calls received through the emergency alarm system, or by telephone from the call centre and take appropriate follow up action.
⦁ To conduct scheduled care calls as per the rota.
⦁ To Lone work and to ensure the security of the building, e.g. check that doors and windows in communal areas are secure.
⦁ To ensue all lone working procedures are followed

Knowledge, skills and competencies

Qualifications / training:
⦁ Good standard of Maths and English
⦁ RCF Level 2 In Health & Social Care or equivalent (or willing to study towards)
Evidence of training covering; health & safety; fire safety; first aid; manual handling; food hygiene and infection control; medication; safeguarding; personal care
Knowledge / Skills:
⦁ Previous employment or personal experience of providing care and/ or support to others.
⦁ Understanding the needs of older people in maintaining their independence.
⦁ Understanding Care Standards
⦁ Ability to keep accurate records, following administrative procedures and confidentiality guidelines.
⦁ Awareness of professional boundaries and how to manage these.
Basic Computer skills.

Job Category : Manual Labour
Location : Camberley Court, Nottingham Community Housing Association
Hours Per Week : 20.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 12:00
Salary: £9.50

Wet clean kitchen and toilet areas. Dry clean (dust and hoover) high and low level. Wet clean touch points such as door handles, stair rails etc. to help prevent spread of any infection. Replenish toilet rolls, hand towels, soap, washing up liquid etc. as required.

Job Category : Administrative / Clerical
Location : Maidstone Museum & Art Gallery, Swale and Maidstone Borough Council
Hours Per Week : 20.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 16:30
Salary: £10.30

The role will be working in Maidstone Museum which is part of Maidstone Borough Council. It is a front facing role giving Museum information to Visitors and working within a heritage and tourism team

Job Category : Admin / Clerical
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £16.29

This post is for a Senior Business Support Officer working in Children's Assessment Service supporting both the duty Assessment Team and off duty Assessment teams with minuting Section 47 Strategy Meetings. This is a Minute Taker role, where experience of minuting complex multi agency meetings is required.

Job Category : Admin & Clerical
Location : Kingswood Civic Centre, South Gloucestershire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £10.62

We're looking for potentially 2 candidates to work from Kingswood Civic Centre to support the authority process potential grant awards and reach out to communities to support them during this difficult financial times