Jobs

Job Category : Housing
Location : Edmonton Centre, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.27

To provide a comprehensive and responsive management and support service for homeless households placed in privately leased and hostel type accommodation under Part VII of the Housing Act 1996.

To ensure that the units of temporary accommodation are used economically and effectively; that they remain in a good state of repair and compliant to statutory standards with regard to Health and Safety and suitability.

To maintain effective communication and be the department’s point of contact for; homeless households living in hostel and privately leased accommodation, Landlords and agents of accommodation providers and all associated internal and external organisations.

To ensure all records relating to the units of temporary accommodation and homeless households are maintained, up to date and accurate.

Candidates must have a clean UK driving license and access to their own vehicle. Knowledge of Northgate essential.

Job Category : Housing
Location : Edmonton Green Library, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £15.45

"This is a full time role of 35 hours a week. Monday to Friday. Between the hours of 9am and 5pm." A mixture of office/community/home based

The candidate will work within the Street Homelessness Accommodation Team and will provide housing support services across three distinct supported housing projects – Housing First, Dispersed, self-contained flats and Shared Accommodation.

The ideal candidate will be ambitious, proactive, collaborative, highly motivated and ready for a new challenge. You must also have strong communication and creative problem-solving skills together with the drive and passion to help vulnerable people to live independent and fulfilling lives. You must also be willing to work outside of office hours on occasion, be able to work independently and have good knowledge of welfare, housing and homelessness practice.

• deliver proactive support to applicants with multiple and complex support needs to help them access and maintain accommodation
• manage a caseload and ensure all aspects of support work is carried out in accordance with legislation, safeguarding, policies and procedures
• will collaborate with internal and external partners to improve outcomes for applicants with multiple and complex support
• ensure all service users’ documentation is relevant and update and that data is accurately entered into the various IT systems
• contribute to efficient service delivery as an individual and as part of a team, in accordance with local policies procedures and legislation (including shift work where required)
Skills, Experience, Knowledge & Abilities
Essential

1. Ability to assess, design, plan, implement Sustainable Housing Support Plans
2. Ability to work independently using own initiative whilst remaining accountable to line management
3. Experience of providing housing support to people who have experienced homelessness across a range of projects, including Housing First, Dispersed, Shared Accommodation and Private Rented Sector.
4. Experience of providing housing support services to people who have experienced homelessness, including people with multiple and complex support needs, such as rough sleepers, people leaving prison/hospital, MAPPA
5. Ability to ensure all aspects of casework is carried out in accordance with relevant legislation, safeguarding policies and initiatives set
6. Ability to establish, develop and sustain effective working relationships with service users and partners.
7. Ability to ensure service users’ casefiles and documentation is relevant and update and that data is accurately entered int the various IT systems
8. Ability to constantly achieve performance targets and objectives
9. Experience of working collaboratively to develop and deliver Sustainable Housing Support Plans
10. Good knowledge of welfare, housing and homelessness policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service,
    Good knowledge of Health & Safety, Safeguarding, Social Care and Equality policy and strategies

Qualifications & Professional registration criteria

1. High level of education or equivalent demonstratable experience
2. Evidence of Continuous Professional Development

Job Category : Housing & Planning
Location : Charnwood Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.72

The role of the Resettlement Worker is to provide integration and orientation support to refugees resettled in the UK through various schemes.

Job Category : Technical
Location : Lambeth Civic Centre, London Borough of Lambeth
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £14.35

DESCRIPTION
The Parking and Licensing Team are responsible for the evaluation and approval of all statutory permissions to park on kerbside space, suspend parking, or to licence the use of the highway.

They will minimise fraudulent use of valuable parking/highway space by checking customer eligibility and validating requests.

The Post holder will make sure that a highly professional customer experience is delivered at all times.

KEY REQUIREMENTS

• Knowledge or experience of administering parking permits highly desirable (Any experience of Liberator or similar systems highly desirable)
• Knowledge or experience of administering parking suspensions highly desirable
• Knowledge or experience of administering highways licences highly desirable (Experience of Symology desirable)
• Experience of managing an inbox, providing a high standard of response to customers within defined SLA timelines
• Highly organized with experience of meeting deadlines and targets
• Computer literate with experience of bespoke IT systems
• Excellent written communication skills and telephone manner
• The ability to take ownership of issues and resolve problems for customers

The successful candidate will be working virtually but will be required to attend the office a maximum of 1 day per week for printing/posting activities which can not be completed from home.

Job Category : Social Care - Unqualified (North)
Location : Sandstones Wallasey
Salary: £10.62
Start Date : Immediate Start
Start Time : 19:00
End Time : 07:00

We are looking for Care assistants to cover part time and full time day & night shifts. Both positions are a 12 hour shift pattern either 8am - 8pm or 8pm to 8am. Full time will be 4 /days/nights per week. we still promote flexible working and a flexible work pattern can be discussed.

Job Purpose and Context
⦁ To enable customers to lead as active and independent lives as possible by providing holistic and personal care.

⦁ To promote choice to customers in their daily living by providing care which meets Care Quality Commissions (CQC) fundamental
standards and supports happy living for the years ahead

Knowledge and Understanding
⦁ Ability to read, understand and complete / contribute to care plans.
⦁ Health and safety in the workplace.
⦁ Manual handling procedures.
⦁ Safeguarding vulnerable adults.
⦁ Food hygiene.
⦁ Mental Capacity Act
Understanding of confidentiality and data protection within a care setting.

Experience
No prior experience of working in a care environment is required

Key Activities
Provide person centered care and support (including laundry, housekeeping and kitchen duties) as identified in the care plan, whilst promoting choice and enabling customers to maintain independence and dignity.
Assist in keeping the location clean, safe and odour free for customers.
Maintain and complete accurate documentation of all care and support undertaken. Recognise, document and report any changes in the care plan, and participate in customer reviews as required

Job Category : Parking
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £13.39

The London Borough of Hillingdon are seeking a Parking Operations Officer to join the Permits Team.
The candidate will be required to process permit applications, suspensions, take payments and respond to customer enquiries by phone and in writing. The ideal candidate will be computer literate, a quick learner and team player.

There will be a requirement for the successful candidate to attend the work place 50% of the time over a two week rota period.

Job Category : Parking
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £14.90

covid vaccine not needed
Office and remote working on a rota basis

ROLE PURPOSE:

Delivery of the full range of complex technical and core administrative tasks to ensure all statutory documents, challenges, administration of representations, appeals and debt recovery functions are completed in accordance with legislation, the Environment and Traffic Adjudicators guidelines, Council policy and within statutory timescales.

Work as part of a flexible parking administration service undertaking the full range of duties and reacting positively to peaks in workload across the whole service.

Job Category : Admin / Clerical
Location : WOOD GREEN LIBRARY, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £14.90

1. To provide a front line reception service, giving information and advice about the HALS offer and enrolment processes to existing and prospective learners.
2. Ensure the efficient processing payments via cash, card and check and daily banking to relevant officer
3. To support both the on and off-site enrolment processes and sessions and take part in promotional events in the borough
4. To provide service wide administrative support including course administration
5. To provide holistic support using the Open Learning Centre and break out areas
6. To support the Exams and Information Officer during exam periods including facilitation of initial assessments for course placements and learner satisfaction surveys

Knowledge, Qualifications, Skills and Experience
Strong customer care skills and experience of working with the public from diverse range backgrounds, needs and abilities.
Ability to use initiative; plan and prioritise own workload; and work under pressure to meet deadlines
Excellent data skills with the ability to use management information systems to a high standard ensuring return deadlines are met, and the accurate and timely entering of data.
Good team player with excellent communication and interpersonal skills with the ability to liaise effectively with internal and external stakeholders, learners, exam boards and customers.
Experience of working in a pressurised and data driven environment
Experience of compliance with the requirements of regulatory bodies.
Strong organisational, data inputting and accuracy skills
Educated to GCSE level grades A-C (or equivalent) including maths and English
Understanding enrolment and initial assessment processes
Excellent IT skills, knowledge and experience of Microsoft Office suite and use of databases
Commitment to promoting Equal Opportunities in all areas of work
A commitment to and able to demonstrate knowledge of health and safety issues
Willingness to work additional hours to ensure the smooth running of evening and weekend examinations or enrolment periods.

Job Category : Social Care - Qualified
Location : County Hall, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £36.12

This post forms part of the management team in children’s services which consists of a number of managers within various services managed by the Operational Manager for Wellbeing Protection and Support, all of whom have operational duties and some strategic leads responsibilities. This an exciting time to join our service which is striving to ensure that individuals, their family and communities are at the heart of everything we do. We are continuing to develop a strengths-based, rights based approach, trauma informed practice and are in the process of introducing a range of different projects to support improvement within the service.

About the job The post holder will be responsible for the operational delivery of services in particular intake and assessment service and support the Operational Manager to assist in service improvements and supporting the managers in operational matters. The intake and assessment service is responsible for undertaking wellbeing assessments, s47 child protection investigations and court work which are received from MASH and transferring work to the locality teams and/or stepping down to Early Help provision.

What We Are Looking For From You The successful candidate should be able to demonstrate considerable experience of practicing and managing within children’s services and will be responsible for ensuring an excellent standard of work practice exists across their teams and the wider service area. The post holder will be expected to maintain and develop their knowledge regarding legislation, research, practice developments, new initiatives and procedures and to use this knowledge to drive forward standards across the service. Working in Cardiff, the capital city of Wales, brings many opportunities both personally and professionally. It is a vibrant multi-cultural city and is an exciting place to live and work. The post holder will have the opportunity to develop their knowledge and expertise across a wide range of diverse services, working closely with families, communities and partner agencies to deliver excellent outcomes for the children and young people of Cardiff.

Job Category : Interims
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £241.22

covering SEND Tribunal work until recruitment for the permanent member of staff
• To lead and manage the Council’s parental Appeals to the Special Educational Needs and Disability Tribunal (SENDIST) • To co-ordinate the process, procedures and data linked to the London Borough of Hillingdon appeals SENDIST • To be responsible for case managing the individual appeals, engaging all key partners in preparation for the appeal as well as being responsible for representing the Local Authority at appeal hearings and ensure compliance with subsequent Orders. • To be a source of expert advice to the Council and SEND Officers on all aspects of the SENDIST. • To be responsible for supporting the local area and key stakeholders with their duties related to SENDIST and work closely with the LA’s legal team.
QUALIFICATIONS and KNOWLEDGE
Educated to degree level or equivalent or at least three years of experience in the field of Special Educational Needs and Disabilities (SEND).

Extensive knowledge of the Children and Families Act and SEN Code of Practice.

Extensive knowledge of policies and guidance and its implications for Children and Young People with Special Educational Needs and Disabilities.

Extensive knowledge of the SEND appeals process to Tribunal.

Extensive knowledge of the types of special needs and disabilities that effect children’s education and an ability to develop this knowledge.
Extensive knowledge of the issues faced by children and young people with special educational needs and disabilities and their families.

EXPERIENCE
Significant experience of SEN Appeals and Tribunals.
Significant experience of working under pressure and re-priority to meet competing demands and tight deadlines.
Significant experience of working with education settings and parents/ young people.
Significant experience of successfully managing conflict and disputes in difficult situations.
Significant experience of effectively negotiating resolutions.
Significant experience of providing support, advice and guidance to education settings and families on disabilities.
Substantial legal experience or an equivalent legal qualification or substantial relevant experience in SEN.
Significant experience of managing a high case load of complex cases.

Job Title : MARAC Coordinator
Job Category : Admin & Clerical
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 37.00
Start Date : immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.86

Under the direction of the Consultant Social Worker the post holder will co-ordinate efficient support of the Domestic Violence Multi Agency Risk Assessment Conference (MARAC) process within multi-agency problem solving of high risk domestic violence. The post holder will ensure the smooth running of the MARAC on a daily basis, acting responsibly and appropriately to high risk victim referrals from internal and external sources. Prepare and present information to multi-agency partners.
The main aim of the MARAC is to reduce the risk of serious harm or homicide for a victim and to increase the safety, health and wellbeing of victims – adults and any children. In a MARAC, local agencies will meet to discuss the highest risk victims of domestic abuse in their area. Information about the risks faced by those victims, the actions needed to ensure safety, and the resources available locally are shared and used to create a risk management plan involving all agencies.
The post holder will
• Liaise with and co-ordinate with local agencies to develop, maintain and review the MARAC Operating Protocol and MARAC Information Sharing Protocol, including the establishment of an agreed referral threshold to ensure that the volume of cases referred to MARAC remains manageable.
• To prepare reports for the MARAC Steering Group and Strategic Group as appropriate.
• Work closely with permanent partner agencies to ensure that all relevant members of staff are familiar with the MARAC process, and their role and responsibilities within it and receive appropriate training as necessary.
• Liaise with the full range of potential referral agencies, in particular those working with minority or hard to reach groups to ensure that the needs of all victims are met.
• Facilitate and ensure consistency in referral of cases from the full range of potential referring agencies based on the use of a common risk identification tool and referral form for victims.
• Ensure that the relevant data is collected so that the outputs and outcomes from MARAC can be recorded (including the MARAC Data Form).
• Develop and maintain the necessary documentation to ensure the smooth running of the MARAC, including the MARAC agenda, referral forms (refer MARAC cases to IDVA ahead of meeting), MARAC lists, template research forms and minutes, ensure specialist attendees are present & prepare accurate minutes of the meeting (differentiate fact and professional opinion), and include agreed actions in accordance with the MAPPA guidelines. Monitor, maintain and follow up the action list & maintain a tracking system of MARAC cases which have been flagged for twelve months following the last incident.
• To ensure that any information shared in the conduct of these duties is in line with the MARAC Information Sharing Protocol.
• To undertake these duties in line with the MARAC Operating Protocol and other relevant policies and procedures and support the work of the Chair of the MARAC in whatever way may be reasonably required.

The postholder will maintain the good image and values of the Council and uphold policies on quality of service and equality of service and opportunity.
Physical Effort and Working Environment
Normal office environment
About the team
The Commissioning, Partnership and Performance Division consists of:
Consultant Social Workers (CSWs)
The Consultant Social Workers are a team of three (1.5 equivalent) qualified social workers who work under the direction of the Head of Safeguarding. Although the post is an equivalent grade to that of a team manager, they do not directly manage a team. Instead, they have links to each of the social work childcare teams within ICS to ensure that all teams have a named CSW whom they can call upon in the first instance for any identified support needs that they or an individual may have.
The overall aims of the role of the CSW are to support, champion and challenge professional judgement in casework to assist teams in achieving the best outcomes for children and young people. Their role means that they can offer bespoke support to teams and/or to individuals regarding elements of casework where a need to do so has been identified by the worker, their manager or through some other means such as case audit.
Each CSW also has a lead area of responsibility where they provide specific support to teams and individuals; there is one for CSE, one for children missing from home, school or care, and one for domestic abuse. The MARAC co-ordinator will primarily report to the CSW who leads on practice around domestic abuse.

About the wider section/function
The CSW’s are part of the wider Strategic Safeguarding service and this is managed by the Strategic Safeguarding Service Manager. Within this service is also the Signs of Safety Practice Lead, the Local Authority Designated Officer, Quality Assurance Manager, Independent Reviewing Officers and Child Protection Chairs, Child Protection Notetakers, and Business Support. The Adults Safeguarding Manager, Senior Practitioner, Safeguarding Advisor for Education, South Gloucestershire Children’s Partnership (SGCP), South Gloucestershire Safeguarding Adults Board (SGSAB) and the Board’s Business Manager are also situated within this service.
The role of the Children’s Partnership (SGCP) is to effectively co-ordinate the work undertaken within the local authority to safeguard and promote the welfare of the children and young people who live there. The Partnership is led by an executive comprised of representatives from the three statutory partners; The local authority, the CCG and the police.
The overarching purpose of a Safeguarding Adults Board (SAB) is to help and safeguard adults with care and support needs.
Problem solving and decision making examples
In addition, the post holder will carry a caseload trying to identify root causes of reported Domestic Violence and Abuse; and agree and implement practical actions to reduce the level of repeat DVA incidents. They will hold the MARAC list and coordinate all FOIs and requests for historic FOIs doing analysis work to look at trends over the last 12 months.
The post holder will have excellent organisational skills and will be responsible for project managing the MARAC processes ensuring actions are recorded and following up progress. expected to lead on the development and deployment of approaches to MARAC.
The approaches used to address MARAC priorities in this manner will be similar, and will normally include researching or developing the MARAC Operating Protocol to ensure it is fit for purpose and reviewed annually, for multi-agency action and ensuring these are deployed and implemented.
The Consultant Social Worker is available to deal with issues which involve a higher degree of individual complexity, and to give direction in policy development.

Job Category : Sec / Admin
Location : Ryedale House, Malton, Malton, YO17 7HH, North Yorkshire County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £14.26

Personal Assistant for Senior Leadership Team
Job Purpose and Context

The Chief Executive’s Office incorporates various functions such as policy, performance, MP/customer/elected member/Government department liaison, liaison with external bodies / partners, coordination of management information.

The Executive Support Officer is a part of this team providing high-level executive support to the Chief Executive’s Office to ensure the efficient and effective running of the leadership function at Ryedale District Council.

The post holder will be responsible for supporting and contributing to the delivery of the objectives of the Strategic Management Board, through provision of a proactive, high-level executive support service.

The post-holders will be the key point of contact for the Chief Executive Officer and Strategic Management Board, proactively managing internal/external enquires and communication, most of which will be of a sensitive and/or confidential nature, using personal judgement and sound decision-making.

Qualifications and training
Good standard of English and Maths, or significant experience in a similar role.
Evidence of continuous professional development
Knowledge
Extensive practical knowledge of Microsoft Office, including Word, Powerpoint, Excel, Outlook as a minimum
Knowledge of OneNote
Awareness and knowledge and commitment to Equality and Diversity and Health and Safety legislation and of safeguarding responsibilities.
Knowledge and understanding of local government including its policy framework and legislative requirements.
Ability to utilise web based research methods for maintaining awareness of best practice and future developments.
Strong awareness of partnership and collaborative approaches that enhance service delivery and maximise best value benefits.
Extensive practical knowledge of customer service principles and good practice standards
Experience
Experience of providing a high-level personal and administrative support service to a senior leader in a fastmoving, complex organisation
Experience of building strong, positive working relationships across departmental and organisational boundaries
Experience of working within set policies and procedures in a highly scrutinized environment
Experience of working in the public sector
Experience of delivering high quality customer service in a pressurised, fast paced environment
Occupational skills
Communication skills: enhanced ability to communicate confidently and effectively with internal and external colleagues and individuals at all levels using tact, diplomacy and discretion both orally and in written form; including customers, partners, and elected members
Time management skills: enhanced ability to be flexible as priorities change, and manage multiple tasks in a high pace environment
Organisation skills: enhanced ability to coordinate information and activities to achieve results, including under time pressure
Decision-making skills: to determine matters to be escalated/prioritized and what can be dealt with personally Problem-solving skills: ability to think constructively and generate solutions to day-to-day problems

Job Category : Education (qualified)
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £24.42

To effectively identify the needs of children with a social worker and ensure they can access interventions that make a difference to their education.
The post holder will have responsibility for narrowing the attainment gap for children with a social worker. Their work will include assisting a network of schools and social workers to access advice and guidance on the needs of these vulnerable learners.
To participate in the implementation and development of the relevant government / Department for Education guidance regarding the education of children with a social worker.
MAIN DUTIES & RESPONSIBILITIES

1. Use data and analysis to understand and monitor the cohort’s needs including making links to local strategic priorities e.g., attendance, suspension and permanent exclusion rates, overlaps with other kinds of disadvantage such as Free School Meal (FSM) eligibility and Special Educational Needs and Disability (SEND) rates.
2. Audit training needs of schools and social care to ensure the professional network are equipped with the skills and knowledge they need to ensure education is prioritised and be able to deliver or signpost relevant training and support to the professional network.
3. Work alongside schools and social care to ensure that education outcomes are a key focus in child in need and child protection planning and contribute to effective multi-agency working.
4. Promote professional practice for education settings and local authorities which champions high levels of support alongside high standards for children with a social worker.
5. Track and monitor attendance and exclusions for children with a social worker and offer strategies and support to facilitate re-engagement into education.
6. Provide support, guidance and challenge to school leaders to strengthen provision already in place, with a specific focus on children with a social worker. This may include advice on how to promote and secure good attendance, working in conjunction with their Education Welfare Service.
7. Provide advice, guidance and training to social work teams on promoting the education of vulnerable learners.
8. Support the professional network in clearly identifying the pupil’s barriers to learning and planning interventions to help them to attain their educational potential including support with preventative measures to avoid suspensions and exclusions.
9. Signpost schools and social workers to wider enrichment to enable children with a social worker to benefit from opportunities.
10. Share knowledge and expertise to strengthen how education settings and social care understand the impact of adversity and trauma on learning and educational outcomes of children, recognising how stability and consistency in relationships can help children to overcome barriers to learning.
11. Contribute to the Virtual School’s training programme for social workers , schools and other professionals.
12. Support and advise schools social workers and carers with regards to transition between school phases and key stages i.e. early years to primary, primary to secondary school, etc. ensuring effective transition plans are in place as required.

Education, Training & Qualifications
Degree + PGCE or equivalent /
Qualified Teacher Status + three years mainstream teaching experience
Knowledge & Experience
(1) Demonstrates knowledge of the
National Curriculum / SEN legislation/ DfE guidance on Children with a Social Worker
2) Demonstrates an understanding of the complex difficulties facing Children with a Social Worker.
(3) Demonstrates an understanding of the conflicting pressures on school and LA in seeking to promote the attainment of Children with a Social Worker.
(4) Demonstrates experience of working with children with challenging behaviour.
(5) Demonstrates experience of working in a multi-cultural community.
(6) Demonstrates an understanding of a wide range of factors that impact on education achievement including attendance, attachment, trauma, and Social, Emotional Mental Health Difficulties.
(7) Demonstrates an understanding of the benefits and challenges of multi-agency working.
8) Demonstrates an understanding of the age-related expectations of attainment for Early Years, Primary, Secondary and Post-16.

Skills & Abilities
(9) Ability to advise on interventions for Children with a Social Worker who may need specialised interventions to achieve their potential.
(10) Perseveres in challenging circumstances and tasks which involve Children with a Social Worker in order to achieve positive outcomes.
(11) Demonstrates ability to plan, organise and take responsibility for work and evaluate as appropriate.
(12) Demonstrates a clear understanding of the importance of working in a team.

Job Category : Facilities & Environmental Services
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £14.90

To be responsible for issuing Fixed Penalty Notices (FPNs) to offenders including those caught littering, dog fouling or incorrectly disposing of their waste. The post holder will also be responsible for investigating fly tipping and businesses operating without a valid Trade Waste agreement. Undertake PACE interviews and attend court to give evidence. The post holder will be required to wear a uniform, patrol the borough on foot and will be expected to work a shift pattern, including some weekends, evenings and bank holidays. Previous experience is desirable but not essential as full training will be given.

Job Category : Commercial
Location : London Borough of Newham
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.75

Overall Purpose of Job
To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries.
To work as part of a team to deliver high quality responses to customers complaints and enquiries.
To develop and maintain good relations with service areas and partner agencies
Promote a positive image of the Council and to enhance its reputation.
To take a lead role on a specific area of work or projects on behalf of the Manager
KNOWLEDGE:

Knowledge of local government and local government services
Knowledge of complaints processes
Continually keep up to date with the law and guidance in relation to their work area
Knowledge of Microsoft Office including use of email, databases, spreadsheets, PowerPoint and Word.

Knowledge of research techniques
QUALIFICATIONS
A levels or equivalent educational standard or equivalent work related attainment in a customer care environment

EXPERIENCE:
Experience of working in at least one of the following areas:
Corporate complaints
Housing

Experience of conducting detailed investigations of complaints preferably within a comparable local authority section.
Experience of successfully dealing with Members and the public, including communicating difficult issues effectively orally and in writing
Experience of working positively to engage with and understand the needs of stakeholders and Members.
Experience of project management and/or research work and relevant techniques.
Experience of working with computer based systems
SKILLS AND ABILITIES:

Good problem solving and evaluation skills
High level of interpersonal skills
Ability to think laterally and to develop creative and innovative solutions allied with an ability to respond to change.
Well developed oral, written and presentation skills
Able to represent the Team and the Council at meetings with partners and other external agencies.
Ability to understand complex information

Able to use the sections computer based systems