Jobs

Job Category : Social Care - Qualified

Location : Magdalen House, Bootle, L20 3NJ, Sefton MBC

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £27.60

As part of Sefton YJS commitment to delivering high quality services, we are seeking an experienced YJS Manager to support us with practice development and inspection readiness . The successful candidate will be an experienced YJS Operational Manager with detailed knowledge of standards for children in the youth justice system and practical experience of HMIP inspections. You will be required to support our inspection readiness, audit practice, develop policies and support all staff on their improvement journey alongside the management team. You will contribute to the performance and functions of the statutory board in addition to day-to-day practice

Responsible to: Responsible for: Service Manager (Localities Management)

Qualified and unqualified Localities Team frontline staff

JOB PURPOSE

1. 2. 3. To manage, develop and lead a Localities Service frontline team delivering a high

quality service within a geographical Patch providing early prevention and

intervention support to address the needs of Sefton residents, leading to

improved outcomes, and effective management of the reputation of the service

offer and the Council.

To ensure that the Localities Team responds to new challenges, priorities and

requirements whist maintaining the Council’s statutory obligations using

resources in the most effective manner.

To act as the subject matter expert as required relative to the Core and Local

offer.

MAIN DUTIES

Practice

1. 2. 3. Manage and provide guidance to frontline workers relative to the service

provided within the Core and Local offer with specific responsibility for ensuring

legal requirements and statutory provisions are met in order to improve

outcomes for residents.

Work collaboratively with internal and external colleagues, partners and

commissioning bodies to ensure seamless and co-ordinated offer to a wide and

diverse population.

Develop creative and innovative strategies and implement new approaches to

working practices and refining working procedures as appropriate to drive forward

QUALIFICATIONS

1. Professional Qualification in one of the recognised

service areas and/or significant managerial experience

relevant to the delivery of the Core and Local offer.

EXPERIENCE

1. Experience of developing solutions that will enable the

implementation of key changes to service delivery

2. Experienced line manager, able to evidence getting

the most from direct reports.

KNOWLEDGE/SKILLS & ABILITIES

1. Ability to demonstrate entrepreneurial leadership and

the ability to perform across multiple teams and

different service areas, driving continuous

improvement and organisational change.

2. Ability to deliver and implement strategy and policy

3. Ability to apply solution focused approaches to

problem solving and make decisions of a highly

complex nature with due consideration of the

associated risk factors.

4. Ability to engage effectively with the community and

partners to ensure satisfactory conflict resolution as

appropriate and facilitating solution based resolutions

and interventions

5. Ability to undertake partnership working and identify

future opportunities for collaboration with internal

and/or external partners

6. Ability to demonstrate innovative thinking against

strategic challenges

7. Ability to apply knowledge of change and or

programme management methodologies and the

techniques involved in managing a large and diverse

workforce.

8. Ability to plan/prioritise and sequence multiple and

potentially conflicting priorities.

9. Ability to work under pressure to deliver to deadlines.

Ability to plan and organise own time, create work

schedules, prioritise and set schedules for self and

others.

10. Excellent interpersonal skills in order to build support

for change across the community and partners with

effective outcomes for residents

11. Ability to thrive in a fast moving environment and be

able to deal with a varied and high-profile workload

12. Ability to engage employees, partners and the

community as part of the vision and to utilise coaching

techniques to motivate and build confidence of staff

OTHER

1. Satisfactory DBS check

2. Must be legally entitled to work in the UK

3. Evident commitment to personal continued

Professional Development.

Job Category : Sec / Admin

Location : WREXHAM CROWN BUILDINGS, Wrexham County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary:£12.21
DUTIES AND RESPONSIBILITIES

1)         To be the point of contact for internal and external range of contacts of the Department in relation to matters pertaining to services provided by the Department.  This will include dealing with visitors, telephone enquiries and the taking and passing of messages as appropriate, dealing with email enquiries and identifying and responding to customer queries/needs in accordance with Customer Service and departmental standards.

2)         To be responsible for the collation, input and retention of accurate data and information into electronic and manual Departmental Systems.  To include data retrieval, extraction and presentation to senior colleagues for  reports and other purposes. 

3)         To be responsible for development of accurate local databases/spread   sheets/systems under direction of the manager and to run routine standard/ template reports from systems and data bases, meeting deadlines set by managers and colleagues

4)         To undertake reception cover as and when required, signposting customers, the public and other agency colleagues where appropriate providing an effective and efficient service. 

5)         To maintain a strong network with other Departmental and wider contacts, providing advice on the service and support as appropriate within the scope of the role. 

6)         To ensure that all relevant current information relating to the service is distributed efficiently and professionally to internal and external contacts.

7)         To be responsible for setting up of new electronic and manual files and systems for the Department, e.g. storage, photocopying, archiving and retrieval of closed/archived files in line with the operations of the office.

8)         To be responsible for the opening, sorting and distribution of incoming and outgoing mail/faxes and to assist, as delegated, with the management of email correspondence/diary of the team and colleagues.

9)         To be responsible for providing word processing support and basic excel support to the Department following Departmental and Corporate templates and any statutory requirements, e.g., Letters, Reports, Forms, Policies. To prepare power point presentations, written reports and correspondence on behalf of Managers and colleagues.

10)       To be responsible for issuing items of stationery, and reporting shortages to a more senior member of staff, maintaining any stock inventories and following office procedures.

11)       To undertake various straightforward financial administrative duties in line with financial regulations, e.g., coding of invoices, ordering via the procurement system. To handle small amounts of petty cash and/or be required to calculate and process payments from clients/customers which may include cash, pensions, invoices, cheques, electronic transfers. 

12)       To arrange meetings, invite attendees, collate and distribute documentation prior to events, booking accommodation, travel arrangements, refreshments as required. To take minutes of meetings, including writing up and circulation accurately and a timely manner.  

13)       To maintain and update confidential employee records for the function, i.e. sickness, leave, using the appropriate manual or electronic systems. 

14)       To maintain high levels of confidentiality in all areas of service provision, particularly with reference to any sensitive data or information held. 

15)       Ensure compliance with corporate policies and procedures including the code of corporate governance, health & safety, risk management procedures and financial regulations.

Requirement

Qualifications

5 GSCEs or equivalent experience inc English & maths

RSA II or  III or ECDL or equivalent 

Specialist Knowledge

Word – good keyboard skills

Excel – previous use of 

PowerPoint – experience of

Specialist databases

Knowledge of the service/function

Office procedures

Experience of dealing with cash/petty cash or financial processes

Practical and Intellectual Skills

Experience of working in a  busy office/location

Ability to communicate in Welsh

Experience of IT packages in the workplace or home

Good organisational skills

Ability to respond to some interruptions and adjust work priorities accordingly

Ability to work effectively in a changing environment

Ability to work in a confidential environment

Good communication skills

Ability to follow procedures, policies and organisational frameworks

Personal Attributes

Good verbal, written, numerical and communication skills

Excellent customer service skills

To be understanding and sensitive to client/customer needs

Ability to work as a positive team member

Ability to work to deadlines

Personal Circumstances

Ability to travel across the County Borough to carry out work (e.g. attend meetings / visit clients or work sites)

Equality

Knowledge of and commitment to Equality and DiversityUnderstanding of the importance of Welsh Language and Culture

Job Category : Housing
Location : Guildhall 2, Royal Borough of Kingston
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £26.94

Housing Reviews Officer

Role purpose

The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture. The purpose of this role is therefore to:
● Be responsible for carrying out enquiries and completing reviews of applications made under Part 6 and 7 of the Housing Act 1996, as amended, ensuring that all decisions are legally robust and are issued within statutory guidelines.

Key activities

Customers and Partners
● Builds strong working partnerships across the public, private and voluntary sectors to enable the service to be delivered in an outcome-focused and efficient way
● Promotes community cohesion and Kingston’s commitment to valuing diversity, ensuring the development and implementation of effective social inclusion

Digital/New Ways of Working
● Continually looks for ways to improve and modernise our service to customers, including developing and implementing digital/automated processes and eliminating paper wherever possible.
● Champions the use of new technologies, particularly Google, to enable modern working practices to thrive.

Delivery

1. To carry out thorough enquiries and investigations of reviews and legal challenges under Part 6 and Part 7 of the Housing Act 1996 (as amended), this includes s.202 and suitability reviews. Ensuring that decisions made are fully compliant with relevant legislation, up to date case law and policy, and are issued within targets and statutory timeframes.

Knowledge, including educational qualifications:
Extensive knowledge of local authority legal obligations under the Housing Act 1996, Part VII, Homelessness Act 2002 the Homelessness Reduction Act 2017 Domestic Abuse Act 2021 and the Homelessness Code of Guidance for Local Authorities.
A good knowledge of services, benefits and support available to applicants experiencing housing problems
A detailed understanding and application of the terms and conditions contained in the range of tenancy agreements across all tenures.
Experience:
Experience of carrying out s202 Reviews
Experience of responding to legal challenges, including pre-action protocols and judicial reviews.
Experience of producing clear, detailed and legally complaint letters.
Skills & Abilities
Excellent interpersonal skills including active listening and negotiating. Ability to work with others, and is motivated to achieve excellent performance.
Has the ability to understand and interpret assimilate complex case law, and to think creatively about problems and identify solutions and translate that information into innovation in practice and management.
Has excellent communication administration including the ability to write detailed case notes and technical letters and is able to produce reports and other information for a variety of audiences.
Ability to work unsupervised, prioritise workloads and achieve targets and deadlines
Recognises the role that that technology plays in improving the service and supports the team to fully utilise IT systems

Job Category : Housing

Location : Guildhall 2, Royal Borough of Kingston

Hours Per Week :  36.00

Start Date : Immediate Start

Start Time : 09:00
End Time : 17:00
Salary: £26.94

Job Category : Planning

Location : Guildhall 1, Royal Borough of Kingston

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00
End Time : 17:00
Salary: £34.34

Job Category : Revenue & Benefits

Location : 160 Tooley Street, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £22.15

We are looking for 3 officers to join the Debt Resolution Service within the Income Operations Service.

The aim of the role will be to reduce arrears and influence customer payment behaviours through customer contact, payment negotiation, verification of liabilities / discounts / exemptions, liaising with third parties and taking appropriate recovery action based on the customer individual circumstances.

Candidates require extensive experience with NEC (Northgate revenues) and Council Tax Legislation - Previous experience with Civica Collect (Onestep) is desirable but not essential.

The role is HYBRID and Candidates will be required to attend Southwark offices or surrounding area at least 2 days per week and may be required to make home visits.

PURPOSE OF THE JOB

To manage a particular caseload in the day-to-day administration, billing, collection and

recovery of Council Tax (an annual debit of £176M), and Business Rates (annual debit of

£320M) and BIDs (annual levy £4M). Interpret and apply the Local Government Finance

Act 1992, relevant regulations and Southwark Council’s own policies and procedures,

ensuring that Best Value indicators on council tax & NNDR collection and debt reduction

targets are achieved for your caseload and that quality assurance frameworks are

established such that accuracy of data is maintained.

To identify and take the appropriate collection action on accounts relating to Miscellaneous

Income & Housing Benefit Overpayments, liaising with service departments in respect of

uncollectable debts.

To seek the most efficient collection routes meeting council and customers’ needs and

influence the implementation of best practice processes in performance and service

delivery so that the team meets its collection targets and supports broader corporate

objectives.


Knowledge, including educational qualifications:

Essential

How

assessed

Extensive knowledge of Revenues including relevant legislation

and regulations. 

5 GCSE’s (including English and Maths) or equivalent or work

experience of at least an equivalent level 

Experience:

Significant experience of Revenues administration, working

practice and procedures preferably in a delivery role. 

Experience of dealing directly with, and advising, members of the

public in a professional manner under all circumstances 

Experience of attending and interviewing customers at Court 

Aptitudes, Skills & Competencies:

Ability to communicate effectively both verbally and in writing with

a variety of people at different levels both in and outside the

Council

Ability to co-ordinate, plan and prioritise the workload and meet

deadlines when faced with conflicting priorities 

Effective interpersonal skills, tact, diplomacy and listening skills to

enable development of working relationships with customers,

colleagues and all stakeholders

Ability to work independently and within teams to meet targets

and deadlines 

Ability to provide a customer focused service. 

Ability to use computer systems including word processing,

spreadsheets and databases for correspondence, reports and

performance monitoring.

Ability to deal with complex queries whilst ensuring good attention

to details to resolve issues that arise 

Effective desk-based investigative skills, which utilise all available IT avenues to resolve cases successfully.

Job Category : Construction & Trades

Location : The Alps Depot, Vale of Glamorgan Council

Hours Per Week : 37.00

Start Date :  Immediate Start

Start Time :08:00

End Time : 16:00
Salary: £16.10

We are looking for a candidate that is qualified in painting and decorating with an NVQ level 2 or similar and has good experience in external + internal painting. 

This candidate needs to have a full driving licence and is punctual with his time keeping. This roll involves the successful person to work closely with a team of painters that are undergoing a painting program that will be spanning up to September and with the opportunity to to work in void property's when the weather changes.

Job Category : Environmental Services

Location : 160 Tooley Street, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 08:45

End Time : 17:00
Salary: £19.94

Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required.

PURPOSE OF THE JOB

As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a Penalty Charge Notice (PCN), parking permit or parking control suspension and make balanced judgements.

Parking and traffic enforcement is crucial to delivering three of the council's plans: Climate Change, Air quality and Streets for people. 

PRINCIPAL ACCOUNTABILITIES

1.         To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists.  This includes the external Environment and Traffic Adjudicators who sit at London Tribunals and make the final decision on any parking or traffic penalty in an adjudication hearing which evidence is presented by the officers to trained solicitors or barristers who are the adjudicators. 

2.         To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.

3.         To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation.  

4.         To ensure that all incoming parking permit applications and parking control suspension applications are dealt with (including requests for further information) in line with the set time limits given by the appeals and representations managers.

5.         To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services, resolving residents and visitors requests and issues in a timely and clear manner.  

6.         To accelerate and identify any themes and trends arising from representations, complaints and concerns to their line manager reporting and sharing case issues. 

7.         To manage and prioritise their own workload in response to changing demands from management. 

8.         To ensure that daily quality and quantity performance standards are met or exceeded and that correspondence conforms to the relevant quality, policy and legislative standards 

9.         To ensure that enforcement practices and required enforcement infrastructure complies with agreed procedures and standards and to take responsibility for reporting non-compliance issues to the appropriate teams. 

10.       To authorise the cancellation of and initiate refunds as a result of PCNs being cancelled, permit or suspensions ending before their expiry when required in accordance with the parking services policies.  

11.       To assist in the mentoring of new staff providing guidance and training on local parking policies, procedures and legislation. Providing advice and guidance on complex parking and traffic cases liaising with other internal or external bodies to resolve queries.

12.       To carry out other duties and tasks which may from time to time be required to meet the needs of the service and to deputise for the Appeals and Representations Manager in their absence.

JOB CONTEXT

            Organisational Objectives: 

            The council has a statutory duty to undertake parking and traffic enforcement and this role deals with the outcomes of managing the limited kerb space on the highway. 

            Contributes to the delivery of the Council’s streets for people strategy, Climate change and Air quality strategies.

            Delivering effective and cost efficient services to the residents and motorists of Southwark

            Delivering high standards of customer service to the residents of Southwark. Formally reports to:    Appeals and representations manager

Job Category : Administration

Location :County Hall, Chichester, West Sussex County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £14.84

Working pattern: Full time

Working arrangement: Office base is County Hall, Chichester but the team does hybrid working. One day a week in Chichester and the rest of the week working remotely. 

Length of assignment: 

Job Description : 

An exciting opportunity to join West Sussex County Council’s Economic Growth 

Team. The team delivers a broad range of evidence-led economic initiatives and 

programmes in response to the needs and opportunities of the West Sussex 

economy. We are looking for a Project Support Officer to work at the heart of 

the team supporting with a range of projects and initiatives.

The Project Support Officer will play an important role in supporting the delivery 

of a range of new projects, having the opportunity to help shape the approach. 

This is a great opportunity to work in a collaborative team on projects that make 

a difference in our communities. 

The role holder will coordinate activities in line with the team business plan, as 

well as plan and assist in the development and staging of a variety of events, 

including meetings, seminars, briefings etc.

They will also support  communications and marketing activities, including through social media.

There is a regular and intrinsic requirement to communicate in English with 

members of the public.

Key Skills:

1. Sound communication and interpersonal skills in order to interact effectively

with a range of clients and create effective working relationships.

2. Ability to organise / prioritise work, co-ordinate a variety of tasks in a clear

and logical way and meet agreed deadlines which minimise the disruption to

the business.

3. Good literacy and numeracy skills in order to understand complex written

instructions describing tasks and to check financial invoices and other

documents.

4. Sound and accurate IT skills including a good working knowledge of MS Office

applications for analysing, report writing and maintaining data at a high level.

5. Ability to present information clearly, concisely, accurately and in ways that

promote understanding, either verbally or in written form.

6. Ability to interpret varied and complex information to produce high quality

documents with minimal guidance.

Qualifications and/or experience:

• Level 4 qualification in a relevant area, OR equivalent practical experience,

demonstrating the same level of applied knowledge in researching, analysing

and evaluating arguments and information.

• Experience of working within a small team with evidence of effectively

supporting the delivery of projects / initiatives, developing report

documentation, and problem solving.

• Degree or Diploma in Business Administration or equivalent – Desirable

• Experience working in local government or economic development -

Desirable

Job Category : Buildings Services, Trades & Maintenance

Location : Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 07:00

End Time : 15:00
Salary: £12.80

Job Category : Technical

Location : Magdalen House, Bootle, L20 3NJ, Sefton MBC

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £19.24

The post is within the Home Improvements Team which forms part of the Building Services team

Job Purpose:

Supporting the Principal Housing Improvement Officer in the delivery of comprehensive and efficient Home Improvement Service the post holder will assess adaptation requirements in line with relevant legislation, undertake design work to address identified requirements efficiently and effectively and manage the delivery of the works to a high standard.

To deliver the following outcomes

1.         The Council's key investment projects are delivered

2.         The operation and financial efficiency of the Council's assets are improved

3.         The opportunities for sustainable development and investment in Sefton are increased

4.         The Council's assets are maintained

5.         The most vulnerable people are assisted in accessing opportunities

6.         Our services are accessible

Main Duties and Responsibilities:

1.         To provide an efficient and effective service to clients who are enquiring about, have made an application for, or have received approval for, the various types of grant or loan assistance provided by the Council.

2.         To organise and oversee all technical aspects of the Housing grants / loans process from receipt of initial enquiry through to completion. Visiting client’s in their own homes providing the required level of advice and information and maintaining regular contact with them at each stage of the case

3.         To Inspect properties with regard to the legislation and standards appertaining to the Housing Health and Safety Rating System, the Decent Homes Standard, Disabled Facilities Grant and other relevant standards, as appropriate. To visit properties and undertake surveys to identify eligible works, prepare detailed plans and specifications / schedules of work to meet the needs and to check and analyse plans, specifications, estimates, bills of quantities and variations in connection with all applications for assistance.

4.         To maintain and review an up-to-date Register of Preferred Contractors5.         To administer the Contracts for Works, instruct contractors and monitor the quality of workmanship.

Job Category : Social Care & Health Qualified

Location : Civic Offices, London Borough of Sutton

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £26.25 

This role will be for a Social Worker to assess prospective foster carers and support and promote fostering recruitment service 

Job Category : Housing

Location : Council Offices, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £23.20

Require a communal repairs technical officer to inspect, raise and follow through on a patch of blocks specifically in relation to communal repairs. Being the point of contact for residents and tenants associations. some out of hours work will be required for evening tenants meeting.

must be experienced in repairs and raising jobs via netfed codes.

PURPOSE OF THE JOB

To undertake inspection, specification and performance monitoring of

communal repairs to ensure that we do what we say we do, ensuring

customer satisfaction and service delivery is maintained at all times.

To provide expert quality assessment of communal repairs and

maintenance works.

To provide a customer-focused service to leaseholders, tenants and their

advocates, responding to queries and providing performance monitoring

information to key stakeholders. To carry out pre and post inspections to

ensure specified communal works are undertaken to contract standards.

To ensure that a high standard of works is delivered by undertaking audits

and quality assessments, working with contractors/customers to address

service failure through appropriate contract sanctions.

PRINCIPAL ACCOUNTABILITIES

1.Act as Contract Administrator for communal repairs, using a range of

specialist skills and technical expertise, to ensure effective performance by

the various contractors/service providers

This will require the post holder to;

• Use technical expertise to inspect, specify and analyse repairs,

majoring on those of a communal nature, required to rectify a range

of defects (including major defects), aiming to carry out cost

effective repairs and repair programmes. This includes the

production of detailed specifications and quotes to fulfil leaseholder

and tenant consultation requirements

Knowledge, including educational qualifications:

How

1. Understanding of building construction and

maintenance related contracts 

2. HNC in building studies or equivalent trade or other

qualification, or to be working towards that

qualification or have extensive relevant experience

3. Knowledge of contract management and different

forms of repairs and maintenance contracts 

4. Understanding of landlord & tenant matters and

leaseholder consultation requirements 

5. Understanding of issues surrounding the delivery of

maintenance contracts in an urban environment 

Experience:

6. Dealing with the public, resolving queries or giving

advice 

7. Experience of diagnosing complex building defects

and producing specifications for repair 

8. Experience of managing contractors in a repairs

environment 

Aptitudes, Skills & Competencies:

9. Ability to communicate effectively with a wide range

of people whilst maintaining a professional manner

in high pressure situations

10. Able to explain complex information clearly to

members of the public, staff and contractors within a

professional environment

11. Able to plan and organise a wide and challenging

workload effectively 

12. Able to explain complex information clearly to

members of the public, staff and contractors 

13. Able to appraise the responsiveness, performance

and quality of services provided to the public and to

contribute towards improving service delivery

14. Able to critically appraise technical reports,

particularly those in relation to building defects 

15. Must be able and willing to climb ladders and

scaffolds as part of the daily duties using safe

methods of work and wearing appropriate Personal

Protective Equipment

16. Able to work as a member of team and to perform in

a supportive and flexible way 

17. Ability to use IT systems effectively 

Special Conditions of Recruitment:

Must have a driving licence and car available for use at

work, essential car user allowance is payable.

Must be willing and able to climb ladders and or scaffolds as part of inspection duties

Job Category : Housing

Location :Council Offices, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time :09:00

End Time :17:00 
Salary: £23.67

PURPOSE OF THE JOB

To lead and manage a team of craft operatives undertaking maintenance works to the Councils’ housing stock, and

ensure that the highest standards are achieved and maintained. This will require the post holder to utilise their

specialist building industry knowledge.

Ensure that Southwark Building Services delivers the repair provision in accordance with the terms of the contract, and

that individual operatives are aware of, and meet their obligations in relation to the contract

Ensure that all works are appropriately planned and undertaken in order to drive up customer satisfaction ratings.

PRINCIPAL ACCOUNTABILITIES

 Provide and deliver a comprehensive contracting service to our clients, for the voids, day to day and emergency

works, delivering the repairs service required by effective use of in-house staff and contractors.

Manage, organise and control the activities of all allocated operatives - setting targets, monitoring performance,

attendance and conduct - identifying training needs and resolving issues in line with council procedures Deliver

a highly professional service through on-going technical expertise and knowledge development amongst the

team, and actively encourage staff to identify and implement changes in working practices that will deliver

continuous improvement.

Ensure compliance with both Fire Safety and Health & Safety legislation and protocols at all times.

Respond to and resolve customer enquiries and complaint as they arise and in a timely fashion.

Promote and deliver a customer focused service that is responsive to customer needs.

Maintain a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice.

Knowledge, including educational qualifications:

Essential 

or

Desirable 

HNC Building studies or equivalent, or be working toward that qualification or

have extensive equivalent experience

Demonstrate evidence of continued professional and personal development

within a relevant discipline.

Understanding of issues around the delivery of maintenance and refurbishment

contracts in an urban environment.

An understanding of construction and maintenance related contracts. E I

Understanding of relevant legislation and codes of practice including H&S,

Building Regulations, Fire Regulations, etc.

Understanding of landlord / tenant matters, leaseholder consultation

requirements, and contract dispute & resolution, particularly Disrepair and its

special circumstances.

Experience:

Experience of dealing with the public and in resolving queries and problems. E I

Able to diagnose complex building defects and to produce specifications for

repair / replacement.

Experience of managing both staff and contractors in a repairs environment. E I

Aptitudes, Skills & Competencies:

Ability to lead and motivate staff, to act as a coach and mentor, and to provide

strategic direction to the workgroup.

Ability to communicate both verbally and in writing, and to adjust

communication style and content to meet the needs of the audience.

Ability to formulate practical solutions to problems given the constraints of the

situation.

Ability to make well reasoned decisions based on available information, within

given timeframes.

The ability to manage people, and the ability to set, monitor, and assist staff to

achieve realistic targets.

Numerate, with strong analytical skills, and the ability to present information at a

level appropriate to the audience.

Ability to negotiate issues, and to exert influence over the views and opinions of

others.

Ability to plan, prioritise and organise workload to meet required deadlines.

Ability to manage against a budget, and to allocate resources efficiently and

effectively.

Ability to respond to the needs of customers politely and efficiently, and to deal

with issues calmly and objectively.

Can use the available information technology effectively, and efficiently to meetwork demands

Job Category : Engineering & Surveying

Location : Council Offices, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £23.67

require a void surveyor to specify void works to a large number of properties on a single estate in SE17. ensuring works are coded and raised to the natfed codes and costs are kept as low as possible.

PURPOSE OF THE JOB

To provide a specialist, comprehensive professional surveying and technical service

to the Task and Finishing Team (TFT) in the audit of specific ‘high-risk’ major works

projects carried out on the London Borough of Southwark’s (LBS) social housing

estates.

To provide professional building surveying expertise and advice on processes and

procedures relating to the procurement and management of major works improvement

projects to social housing schemes including, identifying any weaknesses areas for

improvement.

PRINCIPAL ACCOUNTABILITIES

Responsibilities

1. To act as an expert for the TFT within the building surveying professional field, with

an in-depth knowledge of building construction and practices.

2. To carry out detailed reviews of feasibility studies and design criteria for future

major works projects to ensure, as far as possible, that they are robust, accurate

and fit-for-purpose.

3. To provide professional advice on the management of major works projects from

inception to completion, including the programming of works and supervision of

contractors to deliver on budget, time and to the required quality.

4. To provide expert building and technical advice for the repair, maintenance and

refurbishment of homes on the LBS’ social housing estates.

5. To undertake condition and structural surveys, post inspections and assessments

of completed works, providing technical advice and recommendations to the TFT.

Knowledge, including educational qualifications:

Qualified Chartered Building Surveyor (MRICS/FRICS) 

Knowledge of, and experience in housing building

maintenance and refurbishment and contract management. 

Knowledge of landlord/tenant matters, leaseholder

consultation requirements, contract dispute and resolution. 

Knowledge of issues around the delivery of maintenance

and refurbishment contracts in an urban environment. 

Experience:

giving advice. Experience in dealing with the public, resolving queries and

service delivery, sustainability and construction. Experience in housing maintenance and refurbishment

Experience in the administration and management of

standard and bespoke building related contracts including,

budgetary control.

relationship in contracts. Experience of the management of the client/contractor

Aptitudes, Skills & Competencies:

Ability to communicate effectively with a wide range of

people, maintaining a professional manner in high pressure

situations.

Able to effectively plan and organise a wide and challenging

workload. 

Ability to explain complex information clearly to members of

the public, staff, contractors and others. 

Able to write concise reports on complex issues. 

Able to us IT including, but not limited to word processing,

spreadsheets, databases etc.