Job Board

Job Category : Social Care & Health Qualified
Location : Luton Borough Council

Start Date : Immediate Start
Salary: £35 per hour

PURPOSE OF POST:

To receive and handle all initial Children’s Social Care contacts and queries entering the Multi Agency Safeguarding Hub (MASH) via telephone and written methods.

To prioritise the most vulnerable and at risk individuals and recommend appropriate advice and action, ensuring that all contacts are signposted or handed over to appropriate staff and services for timely and high quality action.

Experience
Substantial post qualifying experience including in – depth experience in the field of child and family
social work

Demonstrable experience of coaching / mentoring including practice teaching

In-depth service specific knowledge of children’s safeguarding and management of risk.
Skills / Abilities
In – depth ability to demonstrate a high level of competence in the practice of child and family social work

Demonstrable ability to swiftly and effectively
manage contacts and referrals in line with practice standards and best practice.

Demonstrable aptitude
towards delivery of the highest possible standards of professional practice by all MASH members, achieved through effective co working and provision of guidance, challenge, advice and assistance.

Excellent organisational, skills.

In-depth skills to make and act upon sound professional judgements based on levels of risk

Demonstrable ability to organise and prioritise work, planning tasks and working well to competing deadlines and meeting agreed targets

Ability to develop the professional needs of others and work closely with partners in the MASH as well as externally

In-depth ability to communicate and build effective relationships with customers, staff, public and other professionals

In-depth ability to negotiate with and influence a range of audiences including service users and other professionals

Demonstrable ability to undertake research and
initiate change / development as a result

Specialist Knowledge
Knowledge of current legislation, national guidance and best practice
relevant to the post

Knowledge of social care needs of children and families

Education and Training
Relevant professional
qualification, e.g.: Dip SW,
CQSW,

Registered with the Health and Care Professions
Council

Other
Understanding of the application of service specific threshold criteria

Able to work in the
evenings,
including attending evening meetings as required

Job Category : Social Care – Unqualified
Location : Westgate Place, Winchester, A2Dominion
Start Date : Immediate Start
Salary: £11.50

Purpose
To provide personal care to clients living in extra-care accommodation and/or in the wider community in accordance with individual care plans and the A2Dominion Group philosophy of care.
Key responsibilities / deliverables
In accordance with individual care plans, provide clients with physical support which may include household and domestic tasks, shopping, food preparation, personal hygiene and self-care.
Administer medication in accordance with individual care plans, the Medication Policy and relevant training.
Provide emotional support in a sensitive and empathetic manner, offering guidance in accordance with procedures and the boundaries of the job role.
Provide support to enable tenants to maintain independence with daily living and participate in tasks and activities inside and outside their home, and to access services appropriate to their abilities.
Respond to calls received through the emergency alarm system, or by telephone from the call centre and take appropriate follow up action.
Report to the line manager concerns regarding safeguarding issues or significant changes in the health and social circumstances of a client, contributing to specific care needs as directed.
Record relevant information on contact sheets at each visit in accordance with procedures and maintain all other relevant records.
To attend team meetings, training, and appraisal and supervision meetings as requested.
Support the induction and training of new and existing employees as requested.
To understand and comply with the Group’s health and safety policies and procedures at all times including (but not limited to): Personal Safety, Emergency Procedures, Manual Handling and use of aids and equipment.

Knowledge, skills and competencies

Qualifications / training:
Good standard of Maths and English
RCF Level 2 In Health & Social Care or equivalent (or willing to study towards)
Evidence of training covering; health & safety; fire safety; first aid; manual handling; food hygiene and infection control; medication; safeguarding; personal care
Knowledge / Skills:
Previous employment or personal experience of providing care and/ or support to others.
Understanding the needs of older people in maintaining their independence.
Understanding Care Standards
Ability to keep accurate records, following administrative procedures and confidentiality guidelines.
Awareness of professional boundaries and how to manage these.
Basic Computer skills.

Job Category : Admin / Clerical (Kingston & Richmond)
Location : Twickenham Training Centre, Achieving for Children
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.62

The OD Support Officer is responsible for a number of the support functions in the Organisational Development team. The role will work with the OD Business Partner to manage a wide range of OD projects, including the ASYE programme, Health and Wellbeing offer, Workforce Surveys and the OD support packages (for example coaching, mentoring and talent development)

This role is pivotal in making sure all OD activities events are managed in a timely and efficient way and they support AfCs drive to have a highly skilled workforce who can provide the best possible outcomes to the children, young people and families that they work with.

The post holder will work in partnership with other colleagues in the OD to field OD related questions, support the process for OD event promotion and marketing, review and monitor the viability of OD activity on a daily, weekly and monthly basis. The role will be expected to review the effectiveness of any activities, which will include working with colleagues to make any necessary changes or adjustments to future activities. The post holder will have excellent verbal skills and will be able to support projects and initiate activities in relation to L&D, enabling managers, employees and partners to receive a competent and timely service.
About the job activities
Supervision of people

1. No direct line management is expected of this role
2. Occasional deputising where required for colleagues to cover temporary absences
   Contacts and Relationships
3. Work effectively and collaboratively within the Wellbeing and Employee Engagement team, the wider Workforce Development Service, and internal and external partner agencies
4. Build trusting relationships with colleagues across the company and in partner agencies
   Decision making
5. Make decisions on individual enquiries from customers and know when to seek line management support for more complex employee related queries, or be aware if actions or decisions have an organisational wide impact.
6. Make decisions on prioritising your own workload where needed.
7. Make decisions related to viability and value for money on OD events .
   Key duties and responsibilities this will include:
8. Working collaboratively with the Head of Service and the OD Business Partner to develop and implement the OD strategy and programme initiatives across AfC
9. 2
10. Supporting the OD Business Partner to engage, influence and negotiate with a range of key internal and external stakeholders
11. Supporting the management of OD activities, ensuring all opportunities are delivered on time and provide good value for money.
12. Supporting the OD Business Partner and Lead trainer with evaluating the impact of provision
13. Dealing with enquiries in relation to OD activities
14. Supporting data quality processes, including inputting, processing and reviewing data and managing correcting errors.
15. Coordinating a range of coaching/mentoring initiatives across AfC
16. Supporting the commissioning of OD events to meet organisational goals/ objectives
17. Working with HR and OD Business Partners to support workforce planning and organisational change initiatives, providing support with the planning on a range of matters including organisational design, succession planning and skills/performance capability analysis
18. Working collaboratively with the Equality, Diversity and Inclusion Board to provide organisational development support to enable AfC to meet local objectives
19. Keeping up to date with learning developments, researching new technologies and methodologies in organisational development, workplace learning and making recommendations as appropriate.
20. Monitoring, reporting and presenting on key project metrics.
    Providing an excellent customer experience to both internal and external workforce . The post holder will be expected to undertake other duties commensurate with the grade of the post

Job Category : Social Care & Health Qualified
Location : Luton Borough Council

Start Date : Immmediate Start
Salary: £28-£32 per hour

PURPOSE OF POST:

The Adult Social Care Division exists to promote the independence, inclusion and well-being of all adults with social care needs. It aims to do this by enabling people to:

• Have control over their lives.
• Live safe, healthy and fulfilled lives.
• Have an active role in a stronger and prosperous community.
• Access the support they need in order to be as independent as they choose.

You will be expected to: 1) receive and co-ordinate complex referrals, undertake the resulting assessments including Approved Mental Health Practitioner (AMHP) and Best Interest Assessor (BIA) and carers assessments; 2) coach and mentor Social Care Assessors who are undertaking assessments, support planning and review tasks; 3) influence the direction of future services.

Complete professional strength based and holistic assessments of need and risk for highly complex and challenging cases in respect of customers and carers using Luton Borough Council eligibility criteria. This will include safeguarding cases and undertaking AMHP and BIA assessments. This involves:

Undertaking statutory duties under the Care Act 2014, Mental Health Act 1983 and Mental Capacity Act 2005, other legislation and guidance relating to customers and carers and maintaining professional registration
Overseeing a duty role as necessary and prioritising level of intervention (including allocating initial assessments to social care staff) as appropriate
Keeping appropriate case records, statistics and information utilising Council computer case recording systems, and other IT systems where required.
Providing reports for Court and other purposes, meeting the needs of internal/external agencies and complying with Luton Borough Council Policies and Procedures
Working with other professionals and partners to achieve effective joint working through initiatives that require a multi-agency approach, participating in and organising and chairing multi agency meetings
Undertaking training and keeping up to date to with legislative changes and best practice
Coach, develop, mentor and provide support on case work issues to a group of unqualified staff / Social Care Assessors. Providing effective leadership, support and challenge to enable them to undertake assessments, including risk assessments, complete Resource Allocation paperwork and support customers and carers with support planning and review tasks. This involves:
Ensuring that customers and carers are involved in timely assessment and support planning and review processes

Experience
Demonstrable post qualifying experience in social/health care field.

Demonstrable experience of coaching/ mentoring/developing

Demonstrable experience of working work with and challenging cases – with access to support and supervision – where there may be issues of vulnerability and risk and where crisis intervention may be required in compliance with health and safety policies.

Experience of the customer interface environment and demonstrable commitment to customer satisfaction including knowledge of the different adult client groups.

Experience of advocacy and user involvement issues including promoting the involvement of people in developing their own care/support plans

Significant experience of collaborative, partnership and inter-agency working.

Desirable
Experience of managing and supervising staff
Impairments, mental health, autism, learning disabilities, physical disabilities

Skills/Abilities
Self-motivating and managing, high achiever, dynamic and innovative, able to work as part of a team and meet strict deadlines and targets.

Able to undertake AMHP and or BIA assessments

Able to quality control and assure services

Able to promote the benefits of working together as one multi-disciplinary team and one department to minimise duplication and make best use of scarce resources

Able to advise, guide, assist, supervise to direct work, coach, develop and mentor the case work practice of Social Care Assessors. Including evidence of ability to evaluate alternative lines of action, identify degrees of priority and

Job Category : Social Care & Health Qualified
Location : Luton Borough Council

Start Date : Immediate Start
Salary: £26-£28 per hour

PURPOSE OF POST:

Receive referrals, undertake assessments (including complex cases), provide rehabilitation for mobility and independent living skills for adults and/or children with a visual impairment and where appropriate undertake tasks involved in support planning and review.

Promote personalised care pathways ensuring choice and control for all eligible individuals. You will be expected to work with others to influence and shape the local environment, to promote social inclusion and accessibility and ensure that identified needs are understood individually, by locality and fed into strategic commissioning.

Undertake additional tasks from time if required to do so, usually for a temporary period.

Experience
Post qualifying experience in the field of rehabilitation of visually impaired and deafblind people.

Experience of the customer interface environment and demonstrable commitment to customer satisfaction including knowledge of the different adult social care client groups.

Experience of advocacy and user /carer involvement issues

Experience of collaborative, partnership and inter-agency working.
Experience of working with children and young people with visual impairments. Desirable

Skills/Abilities
Dynamic and innovative, able to work as part of a team and meet strict deadlines and targets and manage/implement change.

Able to communicate effectively (orally and in writing) and work with service users who have a visual impairment or are deafblind, their carers and with a wide range of other professionals. This includes being able to teach and successfully impart knowledge in relation to new skills and strategies to people with a visual impairment.

Able to promote the benefits of working together as one multi-disciplinary team and one department to minimise duplication and make best use of scarce resources.

Able to maintain high quality records, write clear, concise reports and correspondence dealing with complex issues. This will involve using Council computer database and case recording systems

Able to evaluate alternative lines of action, identify degrees of priority and urgency and make creative and sound judgments in providing solutions to case work issues.

Value for money minded with evidence of ability to design cost effective care packages, being clear about the impact of decisions on costs, and maintain effective administrative and
organisational procedures

Able to set and maintain the highest standards of personal, professional and ethical behaviour and gain the trust and respect of others.

Able to work under pressure

Specialist Knowledge
Demonstrable knowledge and understanding of social care legislation and regulation and how to interpret this in a modern context including:
Personalisation
Eligibility criteria
Safeguarding & MCA DoLS
The social care needs of visually impaired people
Rehabilitation services including equipment, adaptations and new developments/innovations that can support people with visual
impairments /deafblind
CQC Care Standards

Basic knowledge of welfare benefits in order to advise customers and a willingness to acquire knowledge

Education and Training
Dip HE in Rehabilitation studies or degree (lasting at least 2 years full time or equivalent if completed part time, or if qualifying prior to the 2 year course, at least 3 years professional work experience with this customer group).

Job Category : Social Care & Health Non-Qualified
Location : ALEXANDRA HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £21.77

Haringey Early Help Youth Service is seeking an interim Senior Youth Practitioner within the prevention team which provides targeted support to vulnerable young people and their families. The purpose of the prevention team is to ensure the service is better able to, and better focussed on, dealing with emerging risk and need.

About the Role
As a Senior Youth Practitioner, you will have direct line management responsibility for a small team of Youth Practitioners providing allocated assessment and intervention to young people and their families. You will be responsible for the allocation of young people and families, undertaking quality assurance tasks including Early Help assessments/outcome-based support plans to ensure that needs are identified and effectively addressed at the earliest opportunity as well as providing robust case supervision and management oversight.
In addition to this, Senior Youth Practitioners also lead on the planning/delivery/evaluation of targeted group and outreach work for young people to promote the personal, educational, creative and social development of young people, helping them reach their full potential.
You will be reporting directly to an Early Help team manager who leads both the prevention and contextual safeguarding targeted youth support teams.
About You
We are looking for an individual with excellent and extensive practice skills and experience providing allocated support to young people and their families. In addition to this you will have experience of directly line managing front line practitioners as well as providing case supervision and management oversight for young people and families receiving allocated assessment and intervention.
Most importantly we are looking for an individual who has an unwavering passion for working with young people and families, with the vision and drive to further improve outcomes for young people and their families and the skills to be part of a team that inspires and supports stakeholders.

About Placement
This agency placement is intended to be for a 3 month period whilst the recruitment, selection and onboarding process takes place for permanent recruitment.

Job Category : Social Care – Unqualified
Location : Shirehall, Shropshire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.50

Shropshire Council’s Enable supported employment service has a vacancy for a Disability Employment Officer to support people with disabilities into employment. This post is for approximately 6 months.

The successful applicant will provide support to clients, assess and review referrals to the service and advise on future employment and career options, liaise with employers and referring organisations, help with job searching and post employment support. The post will also work closely with social care providers to ensure an integrated route to employment.

You will need to be a good communicator with good inter-personal skills focussed on achieving positive outcomes. This is an exciting opportunity to demonstrate develop and enhance your skills in a rewarding and challenging environment.

You must possess a good level of education. You must have experience of supported employment and be able to travel to a wide variety of locations.

Job Category : Legal
Location : Halton Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £18.00

To provide support services to social work staff, through the provision of guidance and assistance in effective delivery of childcare proceedings to ensure that the requirements of the Childcare Act are met.
MAIN PURPOSE OF THE JOB:
To provide support services to social work staff, through the provision of guidance and assistance in effective delivery of childcare proceedings to ensure that the requirements of the Childcare Act are met.

To prepare Local Authority applications in care proceedings, as directed by the Group Solicitor.

In consultation with Legal Services provide social workers and their line managers with timetable for all Court processes and proceedings.

Coordinate LAM’s between Legal Services and social workers.

To issue proceedings using the Family Public Law Portal and serve documents/papers on Legal representatives/Courts, and the client team.

To be able to use IT and office equipment and software to produce documentation necessary for the role

To assist solicitors in ensuring case files are kept updated using the councils case management systems,

To contribute to the provision of an efficient and effective legal service with a commitment to continual improvement and performance management.

To manage work related pressures from deadlines, interruptions, and the caseload and balance those conflicting demands of the job

To attend court and meetings with counsel, as necessary (if applicable to the role).

To assist with disclosure of documents for court and court bundles as agreed by the Group Solicitor.

To co-ordinate the attendance at Court of social workers, managers and external parties

Requirement to work flexibly when required

To assist solicitors with case progression, including but not limited to diarising of directions, ensuring directions are met, liaising with outside professionals to obtain reports as directed by the court and LA solicitor, keeping records of where directions are not met and reporting to the Group Solicitor

Job Category : Administration
Location : County Hall North, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.83

Please note we require 2 people for this order, initially until October. The role is office based, no remote working.
Interviews will be face to face.
About the job
You will be part of a business support team which provides support to the Partnership to enable it carry out its functions. It’s a challenging and rewarding role involving taking minutes at meetings, supporting the commissioning of local child safeguarding practice reviews and supporting delivery of the partnership’s day to day work.
The job requires prolonged periods of concentration in order to take minutes, process documents and prepare reports and other complex documents for distribution. This role also requires regular travel across West Sussex locations and occasionally beyond, for which your travel expenses will be paid.

Qualifications and/or experience:
Administrative experience using appropriate office systems and practices.
Experience of working on own initiative, prioritising own workload, working to strict deadlines and co-ordinating a variety of activities.
Experience of organising and minuting complex meetings involving a range of partners and agencies discussing sensitive information.
Experience of dealing with a wide range of professionals at a senior level.
Finance experience, including the ability to accurately raise and track invoices and payments – Desirable

Job Category : Admin / Clerical
Location : HIGHGATE LIBRARY, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £17.27

Purpose
To manage, develop and motivate a team of staff to ensure that the service priorities, standards and performance targets are achieved.

To lead on matters relating to the maintenance of the library premises, health & safety and keyholding arrangements of the libraries.

To comply with the Council’s Health & Safety requirements to ensure a safe and healthy working environment including the preparation and review of appropriate documentation and training to ensure that the service is compliant with H&S legislation.

To contribute to Library Strategy priorities, engaging with new and existing customers, leading on the increase library usage and supporting the continuous improvement of the service.

To work with the Library Service Team Manager to position Libraries at the heart of the community, engaging with residents and the local community.

Experience

Have a high knowledge and experience of concepts, principles and practices gained through experience and development in Libraries or similar face to face services.

Experience of managing and motivating teams of staff in a busy environment.

Experience of setting own and team priorities in line with agreed targets, managing workloads according to service needs.

Able to work under pressure with competing priorities.

High standard of written and verbal communications skills.

Ability to take on board the physical elements of the role – supported by health and safety procedures and equipment (appropriate support and adjustments will be made for staff according to OHU recommendations and any disabilities will be taken into account).

Being creative and innovative on an ongoing basis

Dealing with a range of complex matters that can have significant impact for the Service, employees or partner organisations.

Experience of promoting library services in the local community

Knowledge and understanding of how public library services can contribute to the community and to council objectives.

Ability to deliver a high level of customer service and interact effectively with a wide range of people

Ability to deal with challenging customers and situations

Ability to promote library and council services to / in the community

Ability to manage financial and cash handling processes

Demonstrates enthusiasm for and commitment to the successful development of the library service and working with the community

Knowledge and understanding of IT as related to public libraries

Job Category : Social Care & Health Non-Qualified
Location : Mulberry Junction, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £16.29

The role of Move-On Officer Covid-19 is responsible for a caseload of people who are at risk from or are rough sleeping or in short term accommodation. The focus of this role is to help people shield, isolate, access accommodation and health and wellbeing opportunities linked to Covid-19 as well as supporting with the decant of residents in pathway services.
The role will work across a number of settings, and support transitions to new accommodation and support with activities to support isolation including shopping, accessing grants and health services. The role will also include supporting people access PRS accommodation.
The role will be responsible for developing and sustaining relationships with letting agencies, pathway providers, and working in partnership with Housing Needs and voluntary organisations. The Move-On Officer Covid-19 role will work collaboratively with the Move-On team to support people, achieve positive health and housing outcomes.
Main Responsibilities

1. Support all aspects of the work involved to help people who are street homeless or living in emergency temporary accommodation to shield, isolate and maintain wellbeing.
2. Where required, conduct comprehensive Move-On Assessments to support people to identify goals, opportunities and available options around housing, health and employment.
3. Work closely with the Local Lettings and Temporary Accommodation Teams at Homes for Haringey to secure suitable private rented accommodation and rent deposit support.
4. Work closely with Haringey Supported Housing Pathway providers and stakeholders to discuss and progress moves into, through and out of the supported housing and hostel pathways.
5. Provide assistance with evidence gathering for Settled Status and Pre-Settled Status applications.
6. Contribute to multi-agency case discussions with a range of statutory, voluntary and community partners to explore housing options for people experiencing complex needs and multiple disadvantage.
7. Work with the Rough Sleeping Social Worker, Dual Diagnosis Navigator and Rough Sleeping
   Mental Health Service to identify people with social care needs and enable them to access
8. Provide information and advice to statutory, voluntary and community partners who are supporting people rough sleeping in Haringey to secure housing outcomes.
9. Maintain accurate records of case work, incidents and outcomes using the Inform client management system.
10. Capture and provide relevant data and outcomes monitoring to the Move-On Coordinator.
11. Provide practical support and guidance to support people effectively isolate and shield.
12. Work across settings including hospital, street homelessness, pathway or directly delivered services in and outside of the borough.

Generic Responsibilities

1. Understanding, knowledge and ability to follow guidelines that ensures compliance with Health and Safety at Work, Data Protection and other statutory requirements.
2. Promoting and implementing the Council’s Equal Opportunities policies with a high level of understanding and commitment to them.
3. Knowledge and experience in the use of Information Technology.
4. To undertake any other temporary responsibilities aligned with the overall purpose and grade of the role.

Knowledge, Qualifications, Skills and Experience

1. Good knowledge of The Homelessness Reduction Act (2018) and the Care Act (2014).
2. Good knowledge of the Settled Status application process for EU nationals
3. Good knowledge of the welfare benefits system in the UK and the rights and entitlements of EEA nationals.
4. Experience of supporting people in temporary or supported accommodation to move-on into housing in the private rented sector.
5. Experience of working with single homeless adults and/or those affect by rough sleeping
6. An understanding of the needs and challenges faced by EEA nationals affected by rough sleeping
7. Experience of presenting data and information to a wide range of audiences in an appropriate and timely manner.
8. Experience of using case work management systems and key-working support to ensure outcomes are met.
9. Experience of using the CHAIN database and other relevant case management systems and tools.
10. Ability and willingness to use own initiative to achieve outcomes and meet demands.
11. A problem-solving approach to work and a willingness to find creative solutions.
12. A commitment to ensuring that people affected by homelessness and rough sleeping are treated with respect and dignity.

Connect2Kent
Start date – asap
End date – 3 months (rolling assignment)
DBS – required
IR35 – Inside
Full time (Monday to Friday)
Full time remote working
Pay rate – £240.00 per day Umbrella
 
Mark up – £35.00 per day

Purpose of the Job:

Working within a defined geographical area the post holder is responsible for all aspects of the SA process including requests, re-assessments, amendments and complex placement decisions within statutory timescales.

The Post holder must work collaboratively and cooperatively with young people and families or carers of children and young people undergoing SA. This could include working directly with young people aged over the age of 16 and who have left compulsory schooling.

This person will be expected to specialise in and mostly work with young people (year 9- age 25) but will be required to cover for colleagues outside of own specialist area

Main duties and responsibilities:

1. To work collaboratively and cooperatively with young people and the parents or carers of children and young people undergoing SA and who have EHC plans from assessment through to decision to issue or decline to issue. The post holder must ensure that families are involved with the process and kept informed about the process and that the child or young person is central to any decision made about them.
2. To conduct the SA process from initiation to issue of final plan within the statutory timescales. This means the post holder will need to write the EHC plan using the information gathered as part of the assessment and work collaboratively with wider professional agencies to ensure the outcomes specified in the Plan are identified and delivered and support the Placements officer to ensure appropriate placement is named.
3. To provide detailed information to key decision making panels, SENDT and other appeals (including ISP) in relation to the young person’s proposed placement, costs (including travel costs) and any other matters pertaining to placement and provision, as well as contribute to the LA’s responses to tribunal appeals and complaints, including those from councillors, as well as parents and schools.
4. Attend, initiate and/or organise meetings ensuring key stakeholder attendance in relation to the Statutory Assessment process, re-assessments, or amendments following Annual Review.
5. To know and be able to explain to others, specifically the families/carers of children and young people and schools how to navigate the Local Offer website and locate relevant information
6. To robustly maintain LA databases including Synergy on a ‘live’ basis, ensuring all records are kept up to date and accurate.
7. To maintain positive and effective relationships with schools and health and ensuring that the service works effectively in partnership with all key stakeholders and professionals and other appropriate services linked to the children and family’s needs.

QUALIFICATIONS
⦁ Good basic education and competency in numeracy and literacy.

⦁ NVQ level 3 in SEN casework or equivalent experience

⦁ or relevant qualification or experience in Information advice and guidance

⦁ or appropriate qualification in early years, counselling, youth and community work, health or social service work or equivalent experience

EXPERIENCE
⦁ Practical experience in a relevant field to include working with parents and schools in challenging situations

⦁ Experience of a customer or service user facing environment.

Experience of managing conflicting priorities
SKILLS AND ABILITIES
⦁ Good negotiation skills and high level of interpersonal and communication skills at all levels.

⦁ Ability to plan and prioritise effectively

⦁ ICT literate with accurate record keeping skills

⦁ Ability to work in a pressurised environment and ensure all actions are conducted in a professional manager and in accordance to national, local or statutory timescales

⦁ Effective written and verbal communication skills with wide range of audiences including diplomacy and sensitivity to the needs of others without the use of jargon.

⦁ To effectively organise, plan and deliver own tasks and workload in order to meet statutory timescales and outcomes in line with the service and corporate objectives.

⦁ Resilient

Ability to establish effective working relationships and support young people and the parents and carers of children and young people undergoing SA process or who have EHC plans
KNOWLEDGE
Good understanding of current SEN legislation and its application within the context of Kent

Job Category : Catering / Hospitality
Location : Charles Clore Courtm, A2Dominion
Start Date : Immediate Start
Salary: £9.91

ongoing order for Charles Clore

Job Category : Housing
Location : Matilda House, A2Dominion
Start Date : Immediate Start
Salary: £13.00

ongoing order for Matilda House

Purpose
To deliver a high quality intensive housing management service that supports the general maintenance and security of the buildings and meets the needs of vulnerable sheltered housing and supported housing residents whilst achieving performance targets and maximising customer satisfaction, ensuring that all relevant policies and procedures are followed.
1. To carry out regular building inspections, identify elements of maintenance required and report repairs to the appropriate department.
2. To help maintain a high standard of cleanliness, safety and security within the building by carrying out regular checks (e.g. patrols and monitoring of CCTV, alarm testing) and maintaining accurate records (e.g. visitor log books, maintenance reporting, etc).
3. To direct service contractors as required, helping to ensure an efficient and cost effective service is delivered to residents and to the organisation as a whole.
4. To be a key holder for the building and to allow/supervise access as appropriate.
5. To assist the Housing Team with viewings and sign-ups.
6. To assist tenants to understand the housing management policies, for example where reporting of ASB would be appropriate
7. To regularly monitor the general safety and wellbeing of residents including sign-posting and referral of residents to support service services where appropriate.
8. To report any concerns relating to safeguarding of vulnerable people using the correct procedures.
9. To develop and maintain constructive relationships with residents, care and support providers, commissioning bodies and others from the wider community.
10. To be responsible for ensuring DBS compliance at the appropriate level for third party service providers i.e. hairdressers, volunteers to sites within area of responsibility.

Job Category : Catering / Hospitality
Location : Civic Offices, Vale of Glamorgan Council
Hours Per Week : 10.00
Start Date : Immediate Start
Start Time : 16:00
End Time : 18:00
Salary: £9.43

Wick primary school

Job Category : IT
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £351.75

A key role in improving the availability and reliability of the services provided by the ITD (Information, Technology and Digital) division to council staff and partners and in turn, the residents and businesses of South Gloucestershire.

Experience & knowledge of:

Network & Communication Services, e.g.
o IP Network/WiFi and firewalls
o Telephony (Cisco, Skype/Teams).
o DNS, DHCP
Virtualisation & Storage e.g.
o Virtual Farm Infrastructure Operations (specifically VMWare / Hyper-V)
o Data Storage solutions Operations (preferably Nimble)
o Windows server 2019 and 2016 although experience of upgrading 2012 is required
Knowledge, Skills and Experience

1. You will have substantial managerial experience organising and co-ordinating business support services.
2. You will hold a relevant professional qualification or equivalent specialist qualification or will have equivalent relevant experience
3. You will have excellent leadership skills and use these to inspire, motivate and develop your team to attain high levels of performance.
4. You will have experience of managing change effectively and use this to manage major projects.
5. You will demonstrate detailed knowledge and understanding of the wider impact of the role. This may include extensive and comprehensive knowledge of the Council’s constitution, processes and procedures with an understanding of political sensitivities.
6. You will communicate, negotiate with and influence colleagues and partners.
7. You will have a proven ability to work flexibly and manage a complex workload. You will also have excellent time management skills to prioritise and set appropriate deadlines.
8. You will use your initiative to maintain relevant, current knowledge and skills throughout the service area. This can be used to inform policy development.
9. You will be able to plan and manage service and departmental budgets
10. You will be able to think and act strategically, solve problems and make decisions.
11. You will have experience of producing long term plans which satisfy the Council’s objectives.
    Able to demonstrate the Council’s values and behaviours.

Job Category : Admin / Clerical (Windsor & Maidenhead)
Location : Town Hall, Achieving for Children
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:15
Salary: £16.00

Experienced Business Support officer – knowledge of local authority Children’s Services or Adult Services desirable.
Excellent IT skills – Google, Microsoft and Case Management database knowledge required.
Working remotely with laptop and phone provided.
Candidate will be required to attend an office-based induction week and thereafter come into the office once weekly for training or to meet business needs.

Skills and experience 
Significant experience of working in a business support capacity providing a wide range of administrative support, preferably as a senior administrative officer 
Fantastic customer service experience – interacting with internal and external users is core requirement 
Ability to form good working relationships with colleagues and users – collaborative
Experience of accurately recording and inputting data/financial information within agreed timescales, very good with spreadsheets 
Experience of providing high-level meeting support including organising and taking minutes
Intermediate/advanced knowledge of using a wide range of MS Office or Google packages, including Word, Excel and PowerPoint 
Experience of updating and maintaining databases, providing statistical reports
Experience of project management support – updating registers, research and organising communications 
Experience of addressing specific equality or diversity issues within your practice with colleagues/service users and taking action to solve them. 

Job Category : Revenues / Benefits
Location : The Basildon Centre, Basildon Council
Hours Per Week : 36.25
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:15
Salary: £25.00

Band 5
MAIN PURPOSE:The purpose of this post is to administer all aspects of Council Tax billing, up to and including the issue of the bill and Housing Benefit and Local Council Tax Support assessment, ensuring a high standard of quality and accuracy of work. Staff will ensure that all work undertaken is in accordance with law, regulations and guidelines and handled as promptly and efficiently as possible.
GENERAL INFORMATION

The Billing and Benefits section administers the billing of Council Tax liabilities, assessment of Housing Benefit and the assessment of Local Council Tax Support (LCTS). The section consists of four senior posts who provide legal and technical expertise, direct and monitor workloads and manage a group of twenty seven FTE Billing and Benefits officers undertaking all administrative tasks.
The post holders ensure that decisions on Council Tax liability, exemptions, discounts, reliefs and Housing Benefit entitlement are made in accordance with law and policy guidelines, and that demands and notices are issued in a timely manner.
All staff must be mindful of potential fraud and that suspected irregularities are referred for investigation in all cases.
A common factor in Revenues and Benefits services is that any member of staff may be called upon to act as a witness in proceedings in courts or tribunals to give factual evidence.

DUTIES

1. Day-to-day administration of Council Tax billing and benefits processes, whilst seeking to promote efficiency and continuous improvement.
2. Interpretation of Council Tax and Benefits legislation, ensuring that processes and decisions apply in accordance with law and policy guidelines.
3. Administer the Local Council Tax Support Scheme in accordance with local policy and guidelines.
4. Make decisions in respect of Council Tax liability, exemptions, discounts, reliefs and Housing Benefit entitlement and that notices are issued in a timely manner, referring any matters of doubt to a Senior Billing and Benefits officer.
5. Ensure the accuracy of the property and taxpayer database, including Housing Benefits and LCTS data, by updating the IT systems and agreeing totals to Valuation Office Agency where appropriate.
6. Undertake enquiries to identify exemptions, discounts and reliefs from council tax and evaluate household details relating to Housing Benefit / Local Council Support claims, carrying out detailed assessments of income, capital and other resources relating to entitlement.
7. Verify and validate information, making all necessary calculations to determine entitlement and notifying customers accordingly.
8. Liaise with Visiting Officers in relation to establishment of liabilities, reliefs and other queries, including the completion of new dwellings and claims for benefit and LCTS.
9. To maintain an awareness of current legislation, policy and guidance relating to Council Tax, Housing Benefits and Local Council Tax Support.
10. Respond to requests from customers for clarification of decisions, providing statements of reasons, correcting any errors discovered and reconsidering any decisions where appropriate.
11. To liaise with all internal and external partners as required.
12. Any other duties appropriate to the post: These other duties must be equivalent to or below the salary and status of the role and, where appropriate, under the Equality Act 2010, due consideration must be given to any employees with a “protected characteristic”.
13. Undertake all the duties within the framework of Equal Opportunities.
14. You must cooperate in all matters relating to Health and Safety and implement all procedures for your job role. The identification of Health and Safety related risks within the working environment must be highlighted to your management.

EXPERIENCE
1.1. Experience of working in a benefits section or in a similar environment dealing with income-related assessments.
1.1. A good working knowledge of Council Tax and Housing Benefits law and procedures.
1.2. Experience of customer/public contact demonstrating good communication and interpersonal skills.
1.3. Experience of accurately maintaining and interpreting personal and financial data.
1.4. Experience of using office information systems.

Job Title : Centre Assistant SC1B
Job Category : Social Care & Health Non-Qualified
Location : TRIANGLE CHILDREN CENTRE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.20

A centre Assistant is needed to provide support for nursery staff working directly wit children.

Main Responsibilities

1. To assist in the general care, activities and comforting of children.
2. To assist setting out materials and equipment for children’s activities
   and tidying up afterwards.
3. To accompany Teachers/Nursery Officers taking groups of children on
   visits and outings.
4. To change and rinse out soiled clothes and assist children in toileting.
5. To vacuum carpets, clean floor, work surfaces and toys; polish
   window shelves, furniture and woodwork, empty wastepaper into
   sacks and deal in accordance the Council’s safe working practices.
6. To spot mop, clean spillage and wash floors as necessary, depending
   on use to which they have been put and nature of the surfaces.
7. To clean toilets, including lavatory pans, hand basins, fixtures and
   fittings using clean fluids, and disinfectants as appropriate in
   accordance with safe working practice; to clean potties after use by
   the children; to replace toilet rolls as and when required.
8. To clean and scour sinks and keep other basic domestic equipment
   and machinery in a clean and workable condition, reporting any defects
   or faults to the Head of Centre.
9. To ensure that sufficient cleaning materials are available by checking how much is left and informing Head of Centre when the amount is low, and when cleaning is finished, to put away materials and equipment, ensuring that equipment is clean.
10. To assist children at mealtimes following eating/mealtime policies of
    Centre.
11. To clean up spillage when food is spilt or dropped where such spillage
    is hazardous to pupils/staff.
12. To assist in the supervision of indoor and outdoor activities throughout
    the day following Behaviour Policy of the Centre – always supported
    by the Childcare staff.

Knowledge, Qualifications, Skills and Experience

1. The ability to assist with the general care, activities, and comfort of
   young children.
2. The ability to communicate with parents, colleagues and children.
3. Cleaning experience.
4. The ability to prepare basic food for young children.
5. The ability to work as a member of a team.
6. An awareness of Health and Safety at work.
7. An understanding and commitment to Equal Opportunities in the
   context of the post.

Job Category : Admin / Clerical
Location : WOOD GREEN LIBRARY, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.82

3 x Floor walker/triage/receptionists
1 for Marcus Garvey and 2 for Wood Green
100% office based in face to face service centres
This is a physical role with a lot of walking to and from the reception/door and up and down stairs.

Role Purpose
This role exists to help Haringey Council to serve its customers well.

This will be achieved within a specific service area including call centre, face to face (including but not limited to Customer Service Centres and Receptions), digital, telephones, and service development.
To operate as a generic CS assistant across the core activities of the service with a focus on delivering a high level of customer service and optimum personal performance.
To provide accurate and up to date information to residents and callers.
To provide comprehensive advice and be able to deal with complex, contentious or technical enquiries.
To contribute to the provision of high quality, professional customer facing services and improved service outcomes.
To respond effectively and accurately to routine enquiries in accordance with procedures.
To demonstrate flexibility and adaptability in the drive towards change and the improvement of processes.
To assist customers in a way that reflects Haringey’s Values, Principles and Pledges.
To comply with statute, legislation, discretionary powers, council standing orders, council policies and codes or standards of conducts.
To demonstrate flexibility and adaptability in the drive towards change and the improvement of processes.

Knowledge, Qualifications, Skills and Experience
The following criteria are deemed necessary for this role:

Have a knowledge of best practice and customer services procedures and ability to apply these to everyday work activities
Good knowledge and experience of concepts, principles and practices gained through experience and development in a specific field (face to face, digital, telephones, and development).
An ability to work as part of a team and use individual initiative to achieve set targets
Good written and verbal communications skills
Good IT skills, including MS Office (Word and Excel)
Ability to take on board the physical elements of the role – supported by health and safety procedures and equipment (appropriate support and adjustments will be made for staff according to OHU recommendations and any disabilities will be taken into account).
Experience of local government and/or housing services in a customer service environment Desirable