Jobs

Job Category: Sec / Admin
Location: Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council
Hours Per Week: 35.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £11.82

Please be aware that Liverpool City Council's overtime rates have changed to be aligned with what a permanent Liverpool City Council employee is entitled to. If a candidate works under 37 hours in a week, then please do not submit the hours using overtime rates. Please submit these hours using the regular rate. If the workers' pay rate is under the SCP22 cap (£14.82), then please submit their overtime hours using the standard Saturday Overtime & Sunday Overtime rate types (if they have worked over 37 hours). If the workers' pay rate is over the SCP22 cap (£14.82), then please submit their overtime hours using the Saturday Overtime (Capped Rate SCP22) & Sunday Overtime (Capped Rate SCP22).

All hours up to 37 in any one week will be paid at plain time. All hours above 37 in any one week will be paid at time and a half (double time on Sunday). For part time staff, overtime worked on Saturday or Sunday will attract the appropriate weekend enhancement after the first 2 hours which will be paid at plain time.

Job Category: Social Care - Qualified
Location: County Hall, Cardiff Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £28.00

Worker will need to be registered with SCW

We are looking for an exceptional, hardworking and highly motivated Responsible Individual to provide management and leadership for Cardiff Council’s Residential Services.

On a day-to-day basis, you will provide leadership, support and guidance to Registered Managers and Deputy Managers to ensure services are fully compliant with regulatory requirements and provide high quality residential care for children and young people with a range of complex needs, including emotional, behavioural and social difficulties, along with autistic spectrum disorder and physical disability.

You will work closely with the Residential Operational Manager.

You will:
• Ensure that development plans for the individual care homes and the overarching Residential Service are in place, and that progress is robustly monitored to ensure timely and continuous improvement.
• Ensure that the is a clear quality framework of service standards in place, against which performance is measured.

Job Category: Interims
Location: London Borough of Newham, London Borough of Newham
Hours Per Week: 36.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £278.13 per day

Overall Purpose of Job:
The post holder will be responsible for the leadership, co-ordination and management of cross service SEND provision, Inclusive Learning Support and ALS. Managing specialist and dedicated team of learning support professionals and SEND tutors, the post holder will ensure that the service has a demonstrable impact upon student progress, achievement, retention and personal development within Inclusive Learning.

The post holder will also lead on embedding the culture and ethos of inclusion and disability
support across the organisation.

Job Summary:
Grade PO5.
Teaching requirement: 144 contact hours per academic year
Responsible to: Our Newham – Learning & Skills Curriculum Area
Manager (English, Maths, Digital & SEND)
Responsible for: Line management of Tutors and Learning Support Assistants.

KNOWLEDGE:
• Extensive professional expertise and an excellent understanding of SEND pedagogy and ALS for adults.
• A good knowledge and commitment to Safeguarding, Prevent Duty and Health and Safety as they relate to the Inclusive Learning curriculum area.
• An excellent understanding of ALS funding streams, methodologies and conditions as they apply to ALS, including those with EHCP.
• A good knowledge of equity, equality and diversity matters with a proven track record of supporting disability and promoting positive culture and ethos of diversity and inclusion across whole organisations.
• Knowledge of best practice in pastoral support for adult students.

EDUCATION/QUALIFICATIONS:
• An appropriate qualification at degree level or above (or equivalent) in a relevant subject.
• An appropriate teaching qualification (DTLLS /PGCE / Cert Ed or Level 5 Diploma in Education & Training or equivalent) plus relevant continuous professional development.
• Level 3 qualification (or higher) in a learning difficulties/disabilities related qualification
• A management qualification.

SKILLS, ABILITIES AND EXPERIENCE:
• Excellent understanding of the principles of inclusive teaching, learning and support and the centrality of diversity and inclusion.
• A substantial academic background / credibility related to the DfE Special Educational needs and disability code of practice.
• Thorough understanding of the JCQ document Access arrangements and reasonable adjustments.
• Experience, knowledge and understanding of EHC plans, including the process and evidence required.
• Significant experience of successfully managing a team of teaching and support staff with the proven ability to effectively support, motivate, train, develop and manage the performance of staff.
• Experience of business planning and effective deployment of staff and other resources.
• Experience of leading teams in the use of assistive learning technologies to facilitate quality learning and teaching.
• Demonstrable ability and impact of improving student achievement and working across organisations to support student progress and development.
• Experience in planning and delivering specialist CPD under the theme of SEND, ALS, support or inclusion.

OTHER SPECIAL REQUIREMENTS:
• Willingness and ability to work flexibility to maintain service delivery.
• Willingness to work independently as well as with any relevant stakeholders.
• Duties undertaken by this post will require the post holder to have a fully enhanced DBS.
• Understanding of confidentiality issues and how this is observed and maintained.
• This post is exempt from The Rehabilitation of Offenders Act (1974).

Job Category: Interims
Location: London Borough of Newham, London Borough of Newham
Hours Per Week: 36.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £298.00 per day

Overall Purpose of Job:
The post holder will provide strategic and thought leadership and management to the Curriculum Area to enable it to develop and grow in line with the Our Newham – Learning & Skills Curriculum Strategy and become a leading provider of lifelong learning in London and beyond. They will inspire and drive improvement and ambition for outstanding learning, teaching and assessment so that the area becomes and remains outstanding and develops and sustains strong financial health in the long term.

Job Summary:
Grade P06.
Teaching requirement: 144 contact hours per academic year

Responsible to: Our Newham – Learning & Skills Head of Curriculum
Responsible for: Up to 1 Curriculum Co-ordinator, 1 Course Leader and at least
7 tutors

KNOWLEDGE:
• Extensive teaching expertise and an excellent understanding of pedagogy, including developments related to adult students.
• External professional networks relevant to the academic disciplines within the organisation and the delivery and development of adult education in London, with the ability to utilise them to facilitate growth.
• A good knowledge and commitment to Safeguarding, Prevent Duty and Health and Safety as they relate to the Curriculum Area
• A good knowledge of equality and diversity matters with a proven track record of promoting diversity within both a curriculum and employment context.

EDUCATION/QUALIFICATIONS:
• An appropriate qualification at degree level or above (or equivalent) in a subject relevant to the Curriculum Area.
• An appropriate teaching qualification (DTLLS /PGCE / Cert Ed or Level 5 Diploma in Education & Training or equivalent) plus relevant continuous professional development.
• A management qualification

SKILLS AND ABILITIES: EXPERIENCE:
• A substantial academic background / credibility in one or more of the subject areas / sectors within the curriculum
• Experience of working in an adult education or similar environment, with a commitment to the ethos of adult education and knowledge of current developments and issues in the sector.
• Significant experience of successfully leading and managing a team of teaching and support staff at operational level, with the proven ability to effectively inspire, support, motivate, train, develop and manage the performance of staff
• A proven, successful track record in the planning, managing and delivery of academic programmes from entry level to higher education
• Proven ability to think strategically, analyse complex problems, consider risk and implement appropriate solutions.
• The proven ability to effectively manage physical and human resources, including complex budgets, to maximise income.
• Experience of leading teams in the use of learning technologies to facilitate quality learning and teaching
• Demonstrable ability and impact of improving student achievement.
Experience and proven ability of working with external partners and agencies and building partnerships and successful professional relationships at all levels.
• Understanding of interventions that enhance student wellbeing and mental health.

Job Category: Manual Labour
Location: Unit 1 Sandgate Street, Southwark Council
Hours Per Week: 36.00
Start Date: Immediately Start
Start Time: 07:30
End Time: 15:30
Salary: £13.33

The applicants must be able to drive.
Willing to drive trailer experience.
Good knowledge of grass cutting, mowers, strimmer's ect.
Good knowledge of weeding and pruning.

Job Category: Financial
Location: 160 Tooley Street, Southwark Council
Hours Per Week: 36.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £26.04

Education Directorate. Mainly service budget monitoring / management accounting.

PURPOSE OF THE JOB:
The main purpose of your job will be to provide financial and management accounting support to the Education and Schools Division within Southwark Council. It will involve responsibilities such as providing financial and budgetary advice to budget holders, monthly forecasting, compiling of monthly financial reports, involvement in closing the accounts, updating the budget for the service area you support and might involve managing staff.

Knowledge, including educational qualifications:
• Qualified Accountant (CCAB) or Part qualified with relevant CPD
• Detailed, up-to-date knowledge of all relevant aspects of Local Government finance including Local Authority accounting, the finance of LG and financial administration
• IT literate, especially on financial management systems (ideally SAP), strong Excel skills

Experience:
• Previous experience with exposure to either Adults’ Social Care, Children’s Social Care, Education (Schools) or Pensions and Investments
• Detailed experience of the following:

• Financial Governance
• Financial Planning
• Financial Decision Making
• Financial Monitoring & Forecasting
• Financial Reporting

Aptitude:
• Good interpersonal skills.
• Able to establish good working relations with staff from across the organisation and from other organisations.
• Able to communicate in plain English to different audiences

Job Category: Technical
Location: Lambeth Civic Centre, London Borough of Lambeth
Hours Per Week: 35.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:30
Salary: £135.17 per day

Describe in a few brief sentences:

1. Waste Environmental Enforcement Team
2. Enforce the Environmental Protection Act 1990 mainly under section 33 (fly tipping), section 34 (Duty of Care), section 46/47 (presentation of waste)
3. A self-motivated, lone worker with Enforcement experience and a drive to achieve and exceed targets. Experience in serving fixed penalty notices, liaising with various stakeholders and a team player is important for this position.
4. Advance knowledge of Excel spreadsheet and PowerPoint presentation
5. Able to write professional letters to Councillors, residents with good command of English on a daily basis.
6. Able to work 35hrs five-day week including Saturdays
7. A full job description is available to request

Main purpose of post:
• To carry out environmental enforcement activity across the borough including (but not limited to), fly-tipping, littering, dog fouling, unlicensed street trading, commercial waste enforcement, enforcement of Public Spaces Protection Orders (PSPO).
• The post-holder will be required to utilise the relevant statutory provisions to respond to a wide range of offending behaviour; working closely with other teams within Community Safety and the council in order to achieve the council’s objectives. The post holder will also be required to deliver planned activity outside of normal office hours (21 hours per month).

Professional Qualifications:
• A degree level qualification (or equivalent) in a relevant discipline and evidence of continuing professional development, or experience (one year) and evidence of professional development where no degree is held.
• The post holder must hold a full, manual UK driving licence, with no more than six points. This must be maintained throughout employment.

Key Knowledge:
• Knowledge of the current environmental crime related issues in London and knowledge of the relevant legislative framework.

Relevant Experience:
• At least one year experience in a similar front-line environmental enforcement, Consumer Protection or regulatory enforcement role.
• Detailed knowledge and understanding of the relevant provisions outlined within the Anti-Social Behaviour, Crime and Policing Act 2014, and the Environmental Protection Act 1990.
• Sound working knowledge of the Police and Criminal Evidence Act, Criminal Procedure & Investigations Act 1996 and the Regulation of Investigatory Powers Act 2000.
• Provide response to Members Enquiries, complaints, warning letters. The use of Excel Spreadsheet.
• Demonstrable experience of working with partners across voluntary, statutory, community and business sectors.

Job Category : Human Resources

 Location :Halton Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £19.81

Halton Borough Council is embarking upon an exciting change management process.

A fantastic opportunity has arisen for a Principal Employment Relations Advisor to join our Human Resources Operations Division for 12 months.  This important and high profile role will provide advice and guidance on all aspects of employment relations matters to school leaders, governors and business managers under a Service Level Agreement. Reporting to the Employment Relations Service Manager this role will work independently within a Local Authority environment. You will work in an established team of Employment Relations Advisors and Principal Advisors, be a team player and key asset in advising on all ER matters.

The role requires the post holder to have proven HR experience in general with a solid background of dealing with employment relations matters, ideally within a Local Authority or educational establishment/environment.  You should have a strong knowledge of school terms and conditions of employment and issues affecting school staffing arrangements . You will have the ability to juggle a busy caseload, with experience of coaching and advising Head Teachers and Governors on all ER issues and organisational change.  You should also have experience of working on employment related projects in line with policy and procedures, best practice and employment legislation.

You will be able to deal with and manage a varied and challenging workload which will include including advising and supporting at internal employment hearings and appeals.   In addition you will manage and proactively review both long and short term sickness cases, including occupational Health/ill health retirement.

The policies and procedures you should have experience in include investigatory processes, disciplinary, Grievance, Bullying & Harassment etc,.  You will also provide support to managers and Schools on all organisational change projects including TUPE, restructures and redeployment.

Key Duties 

1          Provide a human resources advisory service to management, head teachers and elected members to enable the Council and its schools to be compliant with statutory requirements and adhere to agreed Council policies and procedures. 

2          Ensure a team of staff deliver an effective, efficient and cohesive human resources service to a specific directorate ensuring that all obligations under employment and statutory timescales are met and all staff are fully aware of current issues. 

3          Advise on differing terms and conditions of employment and contractual issues including their interpretation and application.

4          Develop and negotiate changes to human resources policies in response to legislative changes and other initiatives to ensure that policies, procedures and practices are compliant.

5          Advise and support management in negotiations and consultations with recognised trade unions, including attendance at formal consultation meetings.  

6          Liaise with Council solicitors on employment matters particularly in relation to termination and matters which may result in claims to an Employment Tribunal to ensure the Council is fully protected in such matters.

7          Design and deliver human resource related training to employees, managers, administrative staff, elected members, head teachers and school governors to ensure legislative and best practice is adhered to.

8          Undertake specific work as directed by management to achieve the desired outcomes of a project or report.

9          Attend corporate, directorate, regional and national meetings and steering/working groups, including evening meetings to represent the Human Resources Division

10        Liaise with external organisations to promote joint working.

Experience 

Experience of advising managers on terms and conditions of service, including pay and pensions.

Partnership working

Design and delivery of training events

Experience of interviewing, particularly at a senior level

Experience of working collaboratively with trade unions, managers, head teachers, elected members, school governors and external groups

Experience of policy development and review

Experience of dealing with formal procedural issues, such as disciplinary, grievance, capability, bullying and harassment, TUPE, etc.

Skills & Abilities 

Ability to produce clear written briefs and reports and present these to managers, elected members, etc

Interpersonal and communication skills (both verbal and written)

Ability to produce clear written briefs and reports and present these to managers, elected members, etc

Ability to interpret complex legislation and information

Ability to monitor and continuously improve systems, processes and procedures 

Negotiating and persuasion skills 

Develop all areas of human resources working

Ability to be organised and systematic in approach to work

Ability to work to independently, to tight timescales and to prioritise own workload

Undertake formal presentations

Job Category : Professional

Location : Welshpool, Powys County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £25.00

An exciting opportunity has arisen for an Occupational Therapist based within the Powys Council Social Services Team until 31.03.24 to provide assessment of people’s needs to support them to move into our new Extra Care Scheme in Welshpool. Working in partnership with our Social Work Team, Clwyd Alyn Housing association and others to support people to move into their new home within the Extra care Scheme. The applications are open now and the homes will be ready to move into in February 2024. Home working possible with face-to-face visits as required. Details of the scheme can be found here Neuadd Maldwyn Extra Care Scheme, Welshpool, Powys : ClwydAlyn Housing Please contact Diane Whittingham on 01938  551893 for further information”. Pay rate approx £35 per hour.

Job Category : Social & Health Care Qualified

Location : Sumner House, Southwark Council

Hours Per Week : 36.00

Start Date :Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £30.06

Service Manager within Safeguarding and Family Support

Managing a 3 Team Mangers in full time post and one part time Team Manager for Parenting Assessment team

Responsible for upholding good practice standards whilst meeting KPIs

Job Category : Human Resources

Location : 160 Tooley Street, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £21.64

This role will be required to support the transformation of the People and OD Service, activities will include working with the relevant heads of service to deliver their consultation and project manage them to a conclusion. The role will support different aspects i.e. working with TU, working with HR colleagues to share information, manage the change process, capture feedback, development and be able to support implementation of final changes and mobilisation of the new structures.

The person will have expertise and strong experience in undertaking reorganisations within a public sector arena, be confidence to work with heads of service to facilitate the change project and be able to work with HR employees who will be experiencing the change process..

Key skills will include:

• Project management of multiply restructures

• Work strategically with HR Heads of Service and Director

• Ability to produce project plans, assess risks, updates and solutions to

business issues.

• Experience of working with trade unions

• Lead and undertake change activities including producing change

documents, employee engagement, consultations, responding to employee queries, working to timelines and maintaining good communication throughout

• Be able to align with local operating procedures and specific activities

• Experience of using Teams and Outlook products to operate efficiency

• Able to communicate effectively and positively to a range of stakeholders

This will be predominately an office based role

Key skills will include:

Project management

Communication

Organisation

Solution focused

Able to apply policy in practice

Create presentations, reports and present confidently

Qualification:

CIPD qualified or Organisational Design/Development qualification

Experience:

Working within public sector

Woking effectively with TU colleagues 

Experience of high profile reorganisations

Job Category : Admin / Clerical

Location : Hackney Service Centre, Hackney Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time :09:00

End Time :17:00

Salary: £15.64

To provide a first class professional customer service to residents and customers of London Borough of Hackney as a first point of contact. To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries. To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service. To contribute towards service development plans and support the management in implementation of these plans.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

We are also working towards our vision, which is to be a place for everyone; where residents and the workforce can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

Qualifications and Knowledge Requirements:

•          Experience of dealing with customer enquiries.

•          Experience of working in a customer service environment

•          Experience of team work within a busy office environment.

•          Knowledge of principles behind delivering an excellent customer service

Skills and Abilities:

•          Strong customer service skills

•          Excellent interpersonal skills

•          Strong verbal and written communication skills

•          IT skills (word and excel)

•          Ability to plan and organise own workload

•          Ability to work flexibly and under pressure when dealing with difficult customers

Job Category : Comms & Marketing

Location :Broadway Theatre, Lewisham Council

Hours Per Week :20.00

Start Date : Immediate Start

Start Time :09:00

End Time :17:00

Salary: £22.85

candidate should be confident and outgoing. This role is telemarking Pantomime ticket sales to organisations with leads and cold calling.

A track record in tele sales would be helpful.

Communications and Engagement Officer: Fostering recruitment and children’s social care

At Lewisham Council we’re looking for a brilliant communications and engagement specialist to support our fostering recruitment and children’s social care teams.

You’ll be based in the Council’s corporate communications team and work closely with teams on the ground to plan and coordinate integrated marketing and recruitment campaigns to engage potential foster carers and help us to secure the best social work professionals in the businesses to work with our children and families.

The successful candidate will be an exceptional communicator with experience of engaging with diverse audiences. You will have experience of delivering high quality, integrated campaigns, preferably in a local authority or charity/public sector setting and will understand the challenges and context of working within a local authority.

You will have hands on knowledge of the best ways to reach target audiences, from social media to written communications and media relations, using storytelling to get our message across.

This role is both strategic and operational. For example, you’ll lead the development of strategic marketing plans and be expected to brief senior colleagues, as well as produce communications materials and lead engagement events.

A job well done will see key stakeholders positively engaged; high levels of awareness among our residents and an increase in the number of applications to be a foster carer or work as a social worker in Lewisham.

Summary of Responsibilities and Personal Duties:

• To develop and implement insight-led communications plans, and evaluate their impact

• Develop creative marketing plans that support the Service’s recruitment strategies for the Fostering and Children’s Social Care teams

• To create marketing and engagement materials, including digital media, social media and written communications

• Establish and maintain positive relationships with a range of journalists and media stakeholders

• To provide strategic communications advice to lead members and officers

• Work effectively with a range of Communications colleagues within the team to ensure communications are maximised on all Council channels

• To proactively look for new stakeholders with which to establish and develop effective working arrangements

• To be responsive to news and policy developments that impact the Council, its services and local communities

Job Category : Admin & Clerical

Location : Newcastle Centre, Newry, Mourne and Down District Council

Start Date : Immediate Start

Start Time : 08:30

End Time : 21:45

Salary: £12.02

Average of 23  hours per week, over 2 week alternating rota – Newcastle Centre

Week 1            

Mon   17:00 - 21:45    (4.75 hrs)

Tue    16:30 - 21:45     (5.25 hrs)

Wed   14:30 - 21:45    (7.25 hrs)

Thu    14:30 - 21:45     (7.25 hrs)

Fri     16:30 - 21:45      (5.25 hrs)

Sat     Off         

Sun    Off         

Week 2            

Mon   Off         

Tue    08:30 - 16:45     (8.25 hrs)

Wed   Off         

Thur   Off         

Fri     08:30 - 16:30      (8 hrs)

Sat    Off          

Sun   Off          

*All shifts are inclusive of breaks (where applicable), which must be taken on-site

Duties and Responsibilities

1. Provide comprehensive administrative and secretarial support to a number of Council Officers on a daily basis including acting as point of contact for a service or department.

2. Provide seamless confidential business support and administrative cover working cross departmentally as required within the Business Support Service.    

Provide business support to agreed service standards and standard operating procedures to ensure the highest standards of work, including effective and efficient turnaround times and work prioritisation.

4. Process and record applications, system transactions and queries in accordance with approved operating procedures.

5. Provide an excellent standard of customer service, including reception services and liaison with other departments of the council, external agencies and members of the public. This will include taking ownership of customer queries and complaints and following through to completion.

6. Provide advice and information to colleagues and customers on business support processes.

7. Process and maintain a range of data and document management systems, this will include filing, archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with statutory or service level agreement requirements.

8. Prepare papers and reports actioning recommendations and maintaining follow up and manage correspondence in accordance with departmental procedures.

9. Process financial transactions, to include recording and receipt of all monies (including credit card payments), bank lodgements, updating financial records, generating and processing invoices for authorisation, purchasing goods and/or services, maintaining stock control records, assisting with financial claims and budget monitoring in accordance with financial regulations and governance.

10. Operate and monitor the Council’s manual and computerised booking/requisition systems in accordance with approved procedures.

11. Acknowledge correspondence received and draft, issue and respond in accordance with departmental procedures and agreed timescales.

12. Organise meetings, prepare agendas, service meetings, take minutes, distribute all relevant documents, action recommendations and maintain follow up as required.

13. Assist in the delivery of departmental projects and events, as required.

14. Assist in the maintenance of relevant Business Support Systems and Quality Management Systems

including monitoring and review of systems and implementing improvements as directed.

15. Provide peer support with staff inductions, work placement students, training and development programmes in accordance with Council policy and procedures.

Job Category : Administration

Location : St Richard's Hospital, West Sussex County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £11.59

Pay - Grade 5 

Location - You will be working across St Richards Hospital and Bognor Hospital 

Working arrangements - Monday - Friday 0830 - 1630 Office based at the Hospital 

Job Description : You will be supporting the Hospital Social Work Team by acting as a coordinating point of contact and will be responsible for all administrative, data collation and service queries. As an administrator in the team, your role will be primarily focusing on processing incoming calls from either customers, their families or ward staff, uploading forms / referrals, support with duty, clearing the Hospital teams’ inbox by either processing or ending incoming work, processing referrals, supporting the team with other administrative tasks, sending out copies of assessments, making phone calls when information is required (e.g. need to find catteries/ kennels) etc. The positions would be on site. You will often be the first point of contact for colleagues and customers, so you will need to have great communication skills to be able to respond to members of the public who may be worried, anxious or upset about their health or care. You will have exceptional organisational skills in order to provide a proactive and comprehensive administration service to a multidisciplinary team, enabling the team to operate effectively.

Key Skills:

1. Demonstrable understanding of data management, collection and processing, with accurate data entry skills.

2. Ability to communicate effectively with a diverse range of people, both verbally and in writing, some of whom may be anxious, worried or upset about their health or care.

3. Ability to work on own initiative and effectively as part of a team.

4. Exceptional organisational and time management skills to plan, prioritise and

multi-task, managing competing and complex requests for information from

colleagues, stakeholders and members of the public.

5. Demonstrable analytical and problem-solving skills to analyse information,

draw practical conclusions and implement appropriate actions within a

framework of relevant policies and procedures.

6. Proficient in the use of Microsoft Outlook, Word, Excel and PowerPoint.

Qualifications and/or experience:

• NVQ 3 in Business Administration; or equivalent administrative experience.

• GCSEs or equivalent qualifications in English Language (9-4 or A-C grade)

and Mathematics (9-4 or A-C Grade), or equivalent experience of

demonstrating that level of literacy and numeracy.

• Demonstrable experience of working in a demanding administrative role

dealing with a diverse range of callers including members of the public.

• Proven experience of managing and processing invoices and maintaining

accurate financial data spreadsheets to support payments by account

process.

• Proven experience of working with office systems and procedures, including

organising and arranging meetings, co-ordinating calendars, booking meeting

rooms and sending out papers and agendas.

• Awareness of Data Protection and confidentiality requirements.

• Working knowledge of the Mental Health Act statutory timescales, policies

and procedures associated with operating the administration required for an efficient service. Desirable

Key responsibilities

Act as a key point of contact for the Hospital Social work team, ensuring that colleagues, members of the public and external stakeholders receive a timely and professional response to their query/contact with the service.

Process referrals to the service and manage high levels of activity in a timely and accurate manner. Ensuring incoming work is monitored against statutory timeframes.

Undertake financial administration processes, including raising purchase orders.

Provide a professional and confidential administration service to colleagues within the Hospital Social Work team