Jobs

Job Category : Social Care - Qualified

Location : County Hall, Chichester, West Sussex County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £28.03

Location - County Hall North Horsham, County Hall Chichester, Bridge House Worthing. 

Working arrangements - Hybrid, 1 day a week (where feasible)

Whist we are able to pay up to £38, this rate is for those deemed to be at Qualified Occupational Therapist level with over 2 years experience. 

Please ensure your candidates are aware that the pay rate they request may not be the rate they are offered; managers are assessing skills and competency at interview. 

If the candidate is being offered less than requested, we will make the reasoning clear whilst providing feedback 

Job Description : 

Working as an Occupational Therapist in the Countywide review team, your role will involve working with adults from 18 years and upwards with physical disabilities, learning disabilities, acquired brain injuries and chronic health conditions. 

The focus is to complete a thorough strengths-based review, but tasks will also include mental capacity act assessments and Continuing Health Care checklists and decision support tools. 

You will work as part of a strong and dynamic reviewing service. You will be expected to contribute to strengths-based assessments utilizing Occupational Therapy skills and knowledge to develop and implement a plan of support, aimed at improving wellbeing and delivering outcomes. 

The plan may include advice, information, the provision of assistive equipment and recommendations for home adaptation. 

You’ll be expected to use up to date evidence-based practice to inform your intervention and where appropriate carry out risk assessments and undertake assessments under the appropriate adults’ legislation. 

There will be a requirement to contribute to Continuing Health Care assessments, utilising specialist knowledge to input into this Multi-Disciplinary assessment.

Qualifications and/or experience: 

• Diploma / BSc Occupational Therapy or equivalent Occupational Therapy qualification. 

• Registration with Health and Care Professions Council (HCPC). 

• Experience of undertaking clinical functional assessments and of Occupational Therapy intervention planning, implementation and review. 

• Experience of working as an Occupational Therapist with people with physical disabilities in the community providing appropriate interventions to enable independence at home. 

• Experience of inter-agency and multi-disciplinary work to support collaborative working relationships. 

• Good knowledge and experience of working with the National Framework for NHS Continuing Healthcare and NHS funded Nursing Care
• Valid, full driving licence. 

Job Category: Social Care - Unqualified

Location: Magdalen House, Bootle, L20 3NJ, Sefton MBC

Hours Per Week:  37.00

Start Date: Immediate Start

Start Time: 09:00

End Time: 17:30
Salary: £18.28

JOB PURPOSE

As part of the dedicated My Space Sefton Protection Against Child Exploitation Team. Work as part of a multi-agency team delivering creative interventions for children and young people assessed as suffering harm through Exploitation.  To provide intensive, evidenced based interventions for children and young people using a Trusted Adult, Child First and trauma informed approach  

MAIN DUTIES

1. Co-Work closely with Children’s Social Care Social Work Teams to provide effective interventions as part of ETAC- Exploitation Team Around the Child Approach, delivering planned interventions and approaches to ensure identified risks and needs are reduced for Children and young Person. 

• Work proactively and persistently with young people and families using a wide range of methods and approaches underpinned by a Trusted Adult and Reachable moments practice principles.

• Contribute to assessment, care planning and reviews ensuring a child centred focus and empowering children, young people and their families

• To participate in and assist with the co-ordination of care planning for children and young people. To ensure care plans are up to date, followed and met.

• To produce, monitor and review individualised ETAC and risk assessments for children and young people. 

• Prepare and deliver reports for multi-agency meetings and childcare decision-making forums ensuring an accurate factual record is maintained.

• Identify and assess levels of risk and need and with support, deliver protective and/or supportive services for children at risk, in need and/or looked after. Take responsibility for reporting of risk properly through the line management and ETAC structure.

Qualifications            Related and relevant children and families, Youth Qualifications

Experience    Knowledge of Exploitation in all its forms, and impact.

Background in delivering interventions with exploited children. 

Significant experience of youth work and services        

Demonstrable skills, knowledge and aptitudes   Understanding of the stages of child development, separation and loss.

Understand the impact of Trauma on a child’s emotional and cognitive development 

Understand the forms, features and risk associated with and caused by all forms of exploitation. 

Understanding of the Children Act 1989

Knowledge of the roles and responsibilities of other agencies who work with young people and the ability to work in partnership with such agencies.

Ability to work as a member of a team. Build, establish and maintain trusted adult relationships with children 

Experience of direct work with children and using resources to gain a better understanding of the child’s lived experience. .

Good planning and organisational skills

Demonstrate an experiencing of contributing in the child’s meetings/report writing and delivery.

Demonstrate experience in delivering workshops to children and to agencies involved.

An ability to communicate well both verbally and in writing to a range of colleagues within the partnership.

Understanding of and commitment to the principles of equality and diversity practices.

Understanding of risk assessment and health and safety issues.

Ability to communicate effectively with children, their families and relevant professionals.

The ability to work effectively as a member of a multi-agency team, and to work independently.

Willingness to work in a flexible manner and out of office hours.

A commitment to continuously develop self and update knowledge   .

An ability to make sound decisions when working under pressure.

Demonstrate a commitment to the participation of service users in the development and implementation of programmes.

A demonstrable commitment to ongoing professional development including staff supervision and appraisal and a willingness to undertake further training.

Special requirements          This post is registered as exempt from the Rehabilitation of Offenders Act 1974 and in accordance with the Police Act; the successful candidate must be able to obtain satisfactory Enhanced Criminal Record Disclosure in order to be appointed to the post.  In the respect a criminal record check will be undertaken prior to confirmation of appointment.

An understanding of, and commitment to, equal opportunities and anti-discriminatory practice.

Be familiar with and use information technology and computerised records systems.

Other  Must be legally entitled to work in the

UK.The Council operates a no smoking policy. Employees are not allowed to smoke in the workplace or to take smoking breaks during work time.

Job Category :Social Care - Qualified

Location : Magdalen House, Bootle, L20 3NJ,   Sefton MBC

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time :09:00

End Time :17:30Salary: £27.98
South Team: Experienced practitioner with considerable experience in the field expected to undertake complex cases including assessment and management of risks.  Recognised by peers as a source of reliable knowledge and expertise demonstrating critical knowledge of the range of theories and models for social work intervention.  Expected to oversee the  teaching and assessment of social work students carrying out practice learning placements as required.  Required to give evidence in court in relation to care proceedings

Job Category :Legal

Location :Lincolnshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:00

Salary: £20.85

An excellent opportunity has arisen for a Commercial Lawyer to join a Local Authority in Lincolnshire on a locum basis for three months with the strong possibility of an extension for the right candidate. 

This is a full -time role which is offered on a remote basis with office attendance only occasionally required. 

The successful locum will be an experienced lawyer with a minimum of 3 years PQE in contracts and procurement work for a local authority. Corporate experience is also essential including prior direct involvement in the running of a local authority company. 

The person will become an integral part of a small team handling a diverse range of commercial work for the Local Authority, its partner District Councils and the recently created Greater Lincolnshire Combined County Authority. 

Work will include corporate advice, IT projects, construction contracts, grant agreements and subsidy control. 

A quick appointment is required so all candidates with the necessary experience should apply without delay.

Benefits include approachable and flexible management, good relationship with client departments and the chance to be involved in a broad range of work. This is a highly rewarding role offered at competitive market rate to be discussed and agreed upon application.


KNOWLEDGE AND SKILLS

Must be a lawyer who holds a relevant qualification or has equivalent

experience.

Legal skills in one or more areas of expertise and a thorough and working

knowledge of all relevant law and procedure in a specialist discipline.

A good. broad, general working knowledge of the law applicable to local

government commensurate with grade.

Willing to adapt to new areas of work and take on tasks/duties related to his/her

acquired field of expertise competency recognising when he/she lacks the

requisite knowledge and requires professional support and supervision.

A competent advocate, if relevant to post and area of work.

A competent legal draftsmen able to depart from precedent to reflect new

requirements including in more complex documents.

Interpersonal skills to enable the post-holder to operate at this level, often

requiring sensitivity and diplomacy.

Management of a full and substantial workload of matters commensurate with

his/her level of expertise.

Able to use his/her skills and expertise to command respect and authority with

those persons who he/she is required to influence, support and advise.

Able to influence and persuade.

Highly effective negotiating skills.

Able to communicate clearly and appropriately both verbally and in writing at all

levels.

Understands of the nature of local government in-house legal service and

contributes positively to service development and continuous improvement.

Able to supervise and provide professional support more junior colleagues in a

positive and developmental way.

Able to work as an integrated part of the wider Legal Services team, and

supportive of colleagues and management.

Able to provide out of hours advice liaison and support to clients requiring

immediate advice and decision-making in response to urgent demand.

Able to advise prepare and deliver training.

Knowledge of main office IT packages.

Keep up to date with changes to relevant law and procedure.

Able to travel and keep appointments

The specific knowledge, skills and abilities required with vary depending on the

needs of the role. Specific posts may necessitate advanced specialist

knowledge and skills. Post holders should be comfortable working withambiguity and uncertainty.

Job Category :Engineering & Surveying

Location :Plymouth City Council

Hours Per Week : 37.00

Start Date: Immediate Start

Start Time : 09:00

End Time :17:00
Salary: £18.81

2 x Qualified Building Surveyors required. Ideally one with foreshore experience.

Must be local to Plymouth

Primary purpose

of role

Key

accountabilities

and key

measures

Required to deliver programmed and responsive maintenance works, condition

and compliance related surveys within the council’s property estate. Deliver the

council’s Asset management Plan. Act as the subject matter expert in relation

to building related works and an area of building related statutory compliance,

to deliver the competent person function (eg Fire safety management).

The estate comprises of circa 2000 assets; including large complex office

buildings, landing stages, industrial units, controlled schools, monuments, historic

listed buildings (high levels of significance), monuments and libraries etc.

Role measures

 All maintenance related issues

received via the CRM system dealt

with

 Condition of PCC buildings as

required by the maintenance

strategy

 Maintenance work carried out in

accordance with relevant regulatory

standards

 The PCC (within the corporate

estate) is compliant with the HSE

competent person function

 Compliance with PCC policies and

procedures

 The development and

implementation of the FM

management -systems,

Role outcomes

 Day to day responsive maintenance

of the council’s property estate

(30%)

 Delivery of the planned

maintenance programme, across

the property estate (30%)

 Delivery of surveys for asbestos,

condition & Accessibility PCC

buildings maintained in accordance

with the maintenance strategy

(20%)

 Management of H&S risks for an

area of building related statutory

compliance, within own

competence supporting the

Facilities Manager (Hard Services)

with the development of the

annual/5 yearly planned

maintenance programmes and the

delivery of the Corporate Estate

Asset management Plan (20%)

Essential

qualifications/

knowledge

 Educated to Degree level or equivalent in a relevant property subject (eg

Building Surveying).

 Membership of or eligibility for membership of a relevant professional body,

eg RICS or CIOB – within 18 months of appointment

 Extensive knowledge of building construction, planning & building regulations

 NEBOSH certificate in a relevant area

 Extensive knowledge of relevant health & safety legislation & principles of

risk management and prioritisation

Desirable

qualifications/

 Extensive knowledge of the Construction (Design and Management)

Regulations 2015

knowledge

Essential

experience

 Extensive experience of building maintenance methods and techniques

 Experience of carrying out building surveys

 Experience of delivering reactive maintenance works and maintenance

programmes

 Experience of prioritising reactive and planned maintenance programmes

 Experience of carrying out the role of the competent person function

(within a multi-site) built estate, for an area of statutory compliance

 Experience of project management for building projects

Desirable

experience

 Experience of working within a commercial environment, responsible for

maximising opportunities to generate additional income or contract growth.

Essential skills  Numerical skills to enable cost effective maintenance solutions to be

selected

 Ability to work at height, in confined spaces and on site in exposed weather

 It skills to use CAD systems and Digital Mapping systems

 Communication skills to inform customers/clients of building maintenance

plans and progress. Skills need to be able to be tailored to suit the occasion

 Planning of own workload to ensure effective delivery of maintenance

works/activity

 This is a demanding role and the post holder will be required to work

autonomously, making decisions within the scope of their allocated

responsibilities. Long periods of concentration are required to be able to

undertake complex and detailed works, often with conflicting pressures

 Management and personal attributes to undertake the competent person

function – able to effectively identify and prioritise risks; when required to

act appropriately to affect devolved authority to ensure statutory compliancewithin the corporate estate

Job Category : Technical

Location : Magdalen House, Bootle, L20 3NJ, Sefton MBC

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time :08:30End Time :16:30
Salary: £23.81

Job Category : Admin & Clerical

Location : Llys Cadwen, Rhondda Cynon Taf County Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time :09:00

End Time : 17:00
Salary: £12.21

The preparation of legal notices based on instructions from, in the main, the traffic team, utilising standard templates, to support and assist the Legal Assistant in the processing of road traffic orders.

Processing Part 1 Land Compensation Act 1971 claims. These are claims for the payment of compensation for public works which have been agreed by the council. The payment process is governed by the legal casework system which generates standard letters to be issued. As the file is progressed further data is added to the system and the payments are then issued.

The post will assist the Planning & Environment team as follows:-

•          The preparation of legal notices based on instructions from, in the main, the traffic team, utilising standard templates, to support and assist the Legal Assistant in the processing of road traffic orders. 

•          Processing Part 1 Land Compensation Act 1971 claims. These are claims for the payment of compensation for public works which have been agreed by the council. The payment process is governed by the legal casework system which generates standard letters to be issued. As the file is progressed further data is added to the system and the payments are then issued.

•          General administrative support.

Familiarity with the Microsoft Office suite

Time management.

Organisational skills.

Attention to Detail.

Case management.

Job Category : Social Care - Qualified

Location : County Hall, Cardiff Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £18.26

We have an exciting opportunity for a Deputy Officer in Charge, working with some of our most vulnerable children and young people In Cardiff. We are seeking a confident, independent and effective Deputy Manager for our new Children’s Home, who can lead, inspire, motivate and develop the home, staff and wellbeing of our young people we serve. 

As a Deputy Manager, you will assist in the management and administration of the home, ensuring the home meets all regulatory standards and provides an excellent quality of care to the children and young people who may stay up to 12 weeks. The aim is to understand their needs in greater depth and secure a placement more able to meet their needs. 

Key responsibilities as Deputy Officer in Charge will include:

•          Ensuring that young people receive a sensitive service, which best meets their social, racial, medical, psychological, educational, cultural, physical identity and health and wellbeing needs

•          Ensuring that young people are empowered to have a voice when making decisions about their lives, futures and encouraging independence

•          Building positive relationships with families and others, ensuring consultation and participation

•          Ensuring integration with communities, using local facilities whilst developing and maintaining relationships with the local community 

•          Assisting the manager to ensure the professional competence of the staff team is maintained

•          Taking responsibility at the direction of the Manager for ensuring that delegated budgets are managed effectively and the use of finances is properly monitored

•          Co-ordinating, attending and chairing meetings as required and ensure that meetings are conducted in a manner which promotes inclusion and achievement of objectives

About you:

We are looking for a person who is and has:

•          Proven experience at a senior level of working with young people within a residential childcare environment

•          Relevant qualification that meets the equivalent criteria for Social Care Wales registration in addition to a 

•          Level 3 Diploma in Health & Social Care (Children and Young People)

•          Excellent communication and organisation skills

You will need to have the ability, skills and knowledge of:  

•          Knowledge of The Regulation and Inspection of Social Care (Wales) Act 2016 and other current legislative requirements

•          Knowledge of budget monitoring and management systems

•          Knowledge of child development, appreciation of the needs of young people.

•          Ability to undertake and complete assessments

•          Experience of working with a Behaviour support model of care

•          Ability to plan, organise, and prepare reports and chair meetings

•          Experience in managing staff

•          Ability to understand own duty of care, to safeguard and promote the interests of young people and challenge inappropriate practices

•          Problem solving and decision making skills

Job Category :Interims - Health & Social Care (Social Work, Adult & Children's Services)

Location : Lincoln County Offices (Newland), Lincolnshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time :09:00

End Time :17:30

Salary: £319.11

To support the high-quality delivery of commissioning programmes in line with the One Council Commissioning Framework and Model across services within the Adult Care and Community Wellbeing Directorate including joint commissioning opportunities with the NHS Integrated Care Board (ICB). 

To support Heads of Service in the development and implementation of commissioning plans and make/recommend commissioning decisions to meet identified needs, ensuring that the Council achieves the expected and desired outcomes across portfolios and service categories.

To deliver improved outcomes through service innovation and development whilst assuring value for money is achieved in commissioning decisions. To develop and implement commissioning strategies and plans in line with the Joint Strategic Needs Analysis (JSNA) / Health and Wellbeing Strategy priorities and Corporate Plan Priorities. 

To ensure all commissioning activities are carried out in accordance with legislation, statutory guidance and Council policies and procedures.

The work closely with the Senior Strategic Contract Manager and Senior Strategic Commercial and Procurement Manager to ensure effective leadership and delivery of key aspects of the commissioning cycle including; reviewing, shaping, planning and design of new commissioned services; the redesign of existing services, joint review processes, engagement, benchmarking, best practice, demand, intelligence, cost and risk analysis.

To assist with the delivery of a consistent strategic commissioning approach across the Council and the ICB as appropriate, with:

-           Embedding new ways of thinking and working. 

-           Developing and maintaining strong, positive working relationships across service areas, with providers and partners.

-           Continuously look for synergies and efficiency savings across strategic commissioning areas.

The post holder will be leading or managing commissioning projects with whole service or countywide impact, and leading Council and/or ICB complex projects. The post holder will be flexible to work on priority projects as these emerge or priorities change.

The role will provide day to day leadership, advice and guidance within own area of responsibility as appropriate but will include working closely with Commercial Services. Provide support to other commissioning project team members including but not limited to; service area colleagues, corporate services colleagues, Procurement Officers, Contract Officers, Commercial Development Officers, Business Support and external partners as necessary.

Requirements

The post-holder must be:

• Tenacious and driven

• Assertive and confident

• Resourceful and able to take the initiative

• Flexible and adaptable

• Persuasive and challenging

• Honest and trusted

• Customer focused

• Open minded

• Tactful

• Have common sense combined with sound judgement & decision making

• Willing to take responsibility and be accountable

Professional & Specialist Knowledge  

Relevant qualifications (such as an appropriate degree or professional qualification) or demonstrable experience in a relevant specialist area, and relevant and demonstrable experience across most of the diverse range of knowledge needed for the role.

Understanding of health and social care landscape, including responsibilities, drivers and priorities of organisations represented.

The post holder will be expected to have Minimum of 3 years practical experience in commissioning and/or related discipline.

Proven experience in managing complex improvement projects.

People, Interpersonal & Influencing Skills

Demonstrable leadership skills and the ability to work with a wide range of stakeholders to gain ownership for a shared vision and direction and deliver results.

Able to build relationships but also able to provide effective challenge.

Good negotiating and facilitation skills.

Effective team manager skilled in both line and matrix management.

Able to motivate, lead and influence cross-functional teams to achieve improvements in performance and changes in culture and practice.

Enthusiastic with a team approach, be able to stay calm under pressure.

Communication Skills

Excellent written and spoken communication skills using a wide range of media (e.g. oral/ written/ presentations/ facilitation).

Able to build effective professional relationships and get the best from people during consultations.


Problem Solving

Good analytical skills including knowledge of techniques for data collection (e.g. interviews, workshops, benchmarking) and analysis (e.g. process modelling, process mapping and business requirements specification).

Organisational Skills

Good benefits realisation and an understanding of project management and change management skills.

Able to prioritise in a fast moving and complex environment.

Able to identify innovative solutions and new ways of working.

Technical skills

Knowledge and experience of strategic commissioning processes particularly in respect of commissioning the care and well-being of people related services

Skills in methods including some or all of the following:

Process mapping.

Project and Change Management.

Performance Analysis.

Statistical Analysis.

Assurance methodologies (e.g. project progress or gateway reviews).Usual IT suite including good Word and Excel skills plus ability to learn relevant specialist software e.g. Information Management, Performance Management, Business Management.

Job Category :Social Care & Health Qualified

Location : County Hall, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:00
Salary: £317.20

Strategic manager for learning disabilities and PFA. The learning disability teams are East and west of the county  PFA is a county wide team.

This postholder will be the strategic lead for mental health, providing expertise, professional social care leadership

and management to drive the performance of the mental health/Learning Disabilities workforce and deliver the

Council’s priorities and meet service targets in relation to mental health/Learning Disabilities.

Mental Health

The postholder will be the Strategic lead for Mental Health Adult Social Care and will be responsible for the

reshaping and transformation of future services for Mental Health, developing and designing opportunities with

other public bodies and in partnership with evolving resilient communities.

This postholder will lead mental health strategic policy development and service planning across ASC operations the

full range of mental health services within the parameters established by national developments. Assess the impact

of new legislation, directives or national initiatives on Council Plans, strategy, and Service improvement priorities.

This postholder will be strategically responsible for the delivery of the Community Mental Health social care

provision and the delivery of our Approved Mental Health Practitioners and Mental Health In-Patient services within

Somerset.

or

Learning Disabilities

The postholder as the Strategic lead for Learning Disabilities for Adult Social Care will be responsible for the

reshaping and transformation of future services and social care practice for Learning Disabilities, developing and

designing opportunities with other system partners and through the development of a Neighbourhood model.

This postholder will have strategic responsibility for Preparing for Adulthood provision ensuring the smooth

transition for young people into adult services. And will also have the strategic Adult Social Care operational lead for

Transforming Care ensuring the development of policy and practice is in place to meet the local and national

requirements.

Knowledge / skills / experience

(describe what would be needed by anyone to deliver the accountabilities to a competent or fully

acceptable level)

All of the knowledge, skills and experience specified below are essential criteria for the post holder

• Relevant professional qualification (management posts engaged in professional supervision and adjudication).

• Evidence of work-related continuing management development.

• Substantial managerial experience and skills gained at a senior level, including contributing to the corporate

management of an organisation where required.

• Significant and up to date knowledge of mental health legislation.

• Demonstrable experience of partnership working including the ability to influence and, where appropriate, lead

multi-agency groups and projects to deliver services and initiatives.

• Sound understanding and practice of multi-disciplinary working.

• Knowledge of effective risk management.

• Demonstrable experience of operating equality and diversity measures in the local commissioning and delivery

of services.

• Track record of the flexible use of financial and other resources (including the service commissioning framework

and opportunities for income streams) in the delivery of services on time and within budget.

• Demonstrable experience of the effective deployment, continuing development, and supervision of professional

and other staff resources.

• Sound understanding and experience of the use of information and communication systems to inform

operational decision making and recommendations/actions concerning service improvement.

• Significant experience of the operation and achievement of performance management and quality assurance

models.

• Change management experience.

• Substantial experience of staff supervision.• Up to date knowledge of key legislation relating to the post’s responsibilities

Job Category : Financial

Location : County Hall – Main, Wiltshire Council

Hours Per Week :37.00

Start Date : Immediate Start

Base Salary : £50,788.00

No full management of a team but will be required to monitor the quality and quantity of the work of others.   

Will provide advice, guidance and support to colleagues to ensure whole team achievements are met. 

May be required to project manage a team or specialist staff across service areas and external partners

Organisational support job family overview:

Delivery of services to support the Council and its partners in longer term; corporate

compliance, contracting, planning, performance, policy and strategy.

• Focus on the business and service infrastructure of the Council and its partners to

ensure effective management and proper compliance

• Advice and services rendered will generally be accepted as authoritative and

recommended practice

• Specialist area and/or management knowledge

• Understanding area concepts and plans

• Defining implications of external influences and trends

• Shaping of Council responses including service plans/strategies & policies

• Definition & management of strategic planning processes

• Monitoring and reporting of performance

ndicative

qualifications

Master’s Degree in relevant profession, or equivalent experience/skills.

Licence / certificate / qualification required for the role.

ITQ 2 or equivalent ICT skills and abilities demonstrating significant experience in related systems..

Knowledge and

Skills

Substantial relevant experience as a professional expert in a large complex organisation within a

related specialist field.

Organisational expert in the area of specialism.

Significant experience of leading complex and diverse areas of work involving a wide range of

contacts which has a high impact on the organisation, community and partners.

Expert knowledge of relevant policy, systems, work practices, professional guidelines, legislation

and a good understanding of emerging developments in the area of specialism.

Excellent ICT skills including use of Microsoft applications and specialist systems.

Excellent understanding of emerging developments within the scope of the specialist area.

Extensive knowledge of local government and wider sector / external influences.

Authority and credibility to build relationships and engage successfully with colleagues, partners and

customers.

Excellent persuasion and negotiating skills, in order to motivate people and partnerships and

influence outcomes critical to the organisation.

Proven ability of managing significant budgets and resources.

Substantial experience of defining and developing systems, policies, procedures and / or practices

and contributing to strategy development.

Extensive experience of managing change effectively in a variety of functional and business

environments.

Proven ability to apply high levels of initiative and strategic awareness to problem solving and

decision making.

Excellent time management skills to manage a complex workload prioritise and set deadlines.

Excellent leadership skills to inspire and motivate people they will be in contact with as part of their

delivery of their work.

Creativity and

Innovation

Creative problem solving of issues, proactively anticipate problems and deliver solutions which

enhance the quality and efficiency of services and the reputation of the council.

Think and act strategically in problem solving and decision making in a complex political and

business environment.

A level of discretion is required in deciding what course of action to take and how to operate within

the policy framework.

Job holders will be required to contribute to long term strategies.

Will be required to plan over a longer period (a year or more).

Lead initiatives to design and deliver improvements and transformation.

Manage projects, or contribute to larger organisation wide programmes.

Contacts and

Relationships

Provide advice and guidance to senior managers and the leadership team on a broad range of

complex issues which could be contentious and challenging in nature.

Ability to build strong relationships and engage successfully with colleagues /partners /customers /

contractors and suppliers.

Specific qualifications, knowledge, and skills required for this role:

Essential

• A degree and relevant professional qualification such as (IPPM, PMI, CII) or related

discipline (or ability to demonstrate skills at the required level)

• Extensive knowledge of the LGPS Regulations

• Significant previous experience of providing governance services to a large defined

benefit pension scheme, with reference to Committee management and national LGPS

governance standards

• Ability to demonstrate good governance and best practice in a pensions environment

through compliance with industry standards and evidence of system and process

improvements.

• 5 years’ experience of working in administering a large defined benefit pension scheme

• Excellent knowledge of defined benefit pension scheme management and the major

factors and issues involved in pension service delivery such as the administrative,

operational and financial elements.

• Significant knowledge and experience of business planning

• Extensive knowledge and experience of procurement and compliance standards

• Excellent knowledge and experience of developing and delivery training programs to a

diverse audience.

• Significant experience of working in a complex environment with conflicting priorities and

financial issues

• An excellent record of delivering tangible results in a complex environment

• Previous supervisory experience

• An appreciation of the role of local authorities in providing public services

• Excellent numerical skills

• Excellent communication skills, written and oral

• Motivates colleagues to work together effectively and support change.

• Excellent inter-personal skills

• Excellent organizational skills

• Able to demonstrate an innovative and pro-active approach to work

• Able to work quickly and accurately in a pressurised environment

• Able to motivate others

• Familiar with Microsoft Office products, including Outlook, Word, and PowerPoint

• Ability to work under pressure to tight deadlines and manage competing priorities

• Evidence of negotiation and influencing skills

• Articulate, diplomatic and tactful approach matched with a suitable level of assertiveness

• Analytical approach to problem solving

• High level of commitment, enthusiasm and self-motivation

• Self-reliant and self-motivated, with drive and enthusiasm for change and challenge

• A natural team player who will complement the existing team

Desirable

• Preferably experience with the Local Government Pension Scheme (LGPS) and Fire

Fighters Scheme

• Preferably experience with Altair LGPS System

• Working knowledge of Local Government Pension Scheme regulations

• Proven business presentation skills

Job Category : Construction & Trades

Location : The Alps Depot, Vale of Glamorgan Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:00

End Time : 16:30
Salary: £13.17

We are looking for a qualified carpenter with previous experience in the construction industry. 

Candidate must have a full driving license and have a reference from previous employer. Candidate must supply his own essential hand tools and be punctual as we start at 8am and finish at 16:00.

Job Category : Construction & Trades

Location :The Alps Depot, Vale of Glamorgan Council

Hours Per Week : 37.00

Start Date : Immediate Start  

Start Time : 08:00End Time : 16:30
Salary: £16.00

Job Category : Admin / Clerical

Location : Laurence House - Fourth Floor, Lewisham Council

Hours Per Week :35.00

Start Date: Immediate Start   

Start Time : 09:00

End Time : 17:00

Salary: £18.51

We seek to recruit x3 agency staff who will work as Customer Service Centre Officers within the Customer Service Centre on a full time basis, Monday-Friday 9am-5pm.  

The candidates will preferably have call centre and telephony based experience and would have come from a social housing/housing repairs background. However this is not mandatory as training will be provided.  

The candidates will have excellent customer service skills (soft skills) with a can do attitude, an appetite for problem solving/first time resolution and are able to work effectively as part of a team in a busy and fast paced environment.  The Customer Service Centre handles customer enquiries for the following services:  Corporate Switchboard, Envirocall, Housing Repairs, Housing Needs, Planning, Registration Services, Highways Licensing, Social Media and BSL calls.   

This will be an office based role with some home working.
Equal Opportunities

An understanding of and commitment to the Councils Equal Opportunities 

policies and their practical application in relation to this post.                                  

Main Purpose of the job:

To respond to customer contact within the Customer Service Centre, either by telephone, call-backs, face to face, online or through other channels which may be complex or of an urgent/ emergency nature including follow-up and liaison with other services as required to ensure timely and satisfactory resolution.

To effectively support customers in using a number of Council services, predominantly through the promotion of online and other self-service methods.

Provide administrative support to a number of Council services, the scope of which may vary over time dependent on service and customer needs.

Ensure a high-quality service is provided to customers in line with corporate and local policies and procedures to achieve key performance indicators (KPI’s) including Customer Satisfaction and First Contact Resolution.

To be a Customer Service champion and work across the organisation to represent the voice of the customer, ensuring the satisfactory resolution of enquiries and ongoing improvements to the customer experience.

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Summary of Responsibilities and Personal Duties:

1. Provide support through a variety of channels (including but not limited to phone, either inbound, outbound or call-backs, face to face/ floor-walking, email, online, social media, web chat and other self-service) to customers in accessing and using a number of Council services, promoting the use of and supporting customers in accessing online and other self-service methods and ensuring satisfactory resolution of enquiries and issues.

• To handle enquiries received through all channels that may be of a complex or emergency nature including follow-up and liaison with other departments as required to attain a satisfactory resolution.

• To support customers by fully understanding the issues raised including relevant error messages and on-screen information that can be provided to other departments (e.g. CRM/ IT & Digital teams and other services) to ensure ongoing improvements to systems and processes.

• Process requests, enquiries and complaints for various services. liaising with back office staff, subject matter experts and external parties as necessary for timely and satisfactory resolution.

Be responsible for taking payments in accordance with the Council’s financial procedures and regulations

Knowledge

Knowledge and understanding of Best Practice Customer Service.              

Good general awareness of the services delivered within the Customer 

Service Centre.                                                                                                            

Good general knowledge of the functions and services of a Local Authority.          

Knowledge of relevant health and safety legislations. 

Aptitude

A commitment to delivering excellent Customer Service that meets the 

needs of customers.

Ability to follow procedures and work instructions.                                                                         

Ability to learn and deliver new services incorporated in to the Customer 

Service Centre. 

Ability to train, mentor and coach staff.

An ability to work with a flexible and adaptable approach. 

Able to act confidently, decisively and in a professional manner at all times.

Able to deal firmly and diplomatically with a wide range of people and situations.                                    

Skills

Excellent Customer Service skills.

Excellent time management.

Excellent written and verbal communication skills.

Excellent administrative and organisational skills.

Excellent interpersonal skills.

Excellent ICT skills.  

Good keyboard skills.                                                                  

Experience

Experience of working in a high pressure/ demanding front-line customer 

facing service.                                                                                                             

Experience of dealing and resolving customer enquiries and complaints

to their satisfactory conclusion.                                                                                 

Experience of using relevant IT systems (e.g. CRM/ QMatic/ ACD/ 

Other relevant systems/ databases).                                                                         

Experience of dealing with challenging customers.                                                                                                  

Experience of working within a Performance Management Culture achieving 

Performance & Quality targets.                                                                                 

Experience of dealing with emergency situations (as received via telephone/ 

Switchboard) and invoking Emergency Planning/ Business Continuity 

Processes.                                                                                                                   

Experience of effectively handling confidential and sensitive information.              

General Education

Educated to GSCE level (or equivalent) or have significant relevant work experience. 

Personal Qualities

Customer focused

Punctual / excellent time-keeping 

To be self-disciplined

Ability to work effectively on own or as part of a team

Flexible with a positive attitude towards change

Calm approach when dealing customers and emergencies situations

Circumstances

Ability to strictly adhere to a changeable daily rota

Ability to change working patterns/ shifts at short notice if required                                                                        Must follow the dress code of the Customer Service Centre and wear supplied clothing/ uniform where required.         

Job Category : Management

Location : Raglan Depot, Monmouthshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time :11:00

End Time : 19:30
Salary: £16.10

The Purpose of this Role:- 

On a day to day basis the Team Leader will play an active role in assisting the carrying out of site audits, by supporting staff in the day to day cleaning activities and providing any on site practical training and advice that maybe required, ensuring COSHH documentation is up to date and that all staff are following the correct prodedures in respect to Health and Safety, COSHH, and  Risk Assesments.

The services covers the following sites: Schools, Public Buildings, Museums Public Conveniences and Commercial Premises

Expectation and Outcomes of this Role:-

To ensure the maintenance of a hygienic, functional environment that facilitates the effective conduct of Council Business.

Your responsibilities are to:-

•          Working under the supervision of the Facilites Supervisor and Deputy Supervisor supporting staff in the day to day cleaning activities, and providing any on site practical training and advice that maybe required . 

•          Carry out site audits to ensure that the Facilities Cleaning Section is meeting its obligations under the Service Legal Agreements.

•          Review cleaning procedures and practices as necessary, making changes as appropriate to ensure that any systems are effective and up to date, including reviewing annually.  

•          Ensure that all team members are familiar with and adhere to the County Council’s Health and Safety Policy and Procedures, COSHH, cleaning methods and Site Specific Procedures. 

•          To supervise staff resources on a daily basis accross the Service to ensure that a first class cleaning service is provided on every site.

•          Demonstrate excellent communication and motivation skills to the site including communicating on a regular basis so that team goals can be achieved.

•          To assist with the recruitment for new staff for the facilities Cleaning section, ensuring the correct number of staff is maintained at all times including arranging cover for sickness and absenteeism as required. This may include providing cover for staff absences as the service require.

•          Undertaking staff induction training.

•          Have full understanding of all cleaning equipment, materials and chemicals, must be able to supervise the use of such equipment and chemicals, and adhering to COSHH regulations. 

•          To ensure that all time sheets, holiday records, sick returns are correctly filled out by your staff and passed onto the Facilities Cleaning Business support Team within set time scales / deadlines.

•          To have a flexible approach to working hours and duties.

•          To undertake any training considered necessary for the post i.e. BICS.

•          To actively support and implement the principles and practice of equality of opportunity as laid down in the Councils Equal Opportunities Policy.

•          Advising the Building Cleaning Manager in good time of any actual or potential problems within the workforce.

•          Identify new business opportunities and raise these with the Building Cleaning Manager

•          Any other operational or administrative duties commensurate with the grade of the post.

•          This post requires working Monday to Friday on a 7.24 hour working day (37 hours per week). However operational needs may require the postholder to work additional hours as the Service demands.

•          Previous experience in leading or supervising a cleaning team

•          Valid Driving Licence.

•          Excellent time keeping, organisation, planning and scheduling skills

•          Understanding of various cleaning approaches and methods

•          Industry acumen and knowledge of external cleaning developments and innovations

•          Effective / excellent oral and written communication skills

•          Ability to maintain and develop client relationships

•          Must be able to demonstrate self-motivation for themselves and the team

•          Willingness to undertake any training appropriate to the post as and when appropriate.

•          Willingness to be flexible with regards to working hours and duties. 

•          Proficient in the use of computerised systems – Microsoft Office Applications, Excel, Word, Outlook, Corporate HR System My View for recording/authorising of staff absences.

•          GDPR confidentiallty

•          Willingness to undertake and practice Health & Safety procedures to comply with legislation, to supervise others and ensure the safety of themselves and staff at all times.

•          A commitment to Equal Opportunities, principles and practice including undertaking appropriate equality awareness training.•          Welsh Desirable.  You may be required to learn or improve your existing skills through attending staff Welsh language training funded by the Council.