Jobs

Job Category : Admin & Clerical

Location : Patchway (Severnvale) Hub , South Gloucestershire Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:00

Salary: £12.80

About the role:-

Under the supervision of the Business Support Supervisor, this is a supporting role working within the Business Support Team to provide administrative support to the Children, Adults and Health department supporting the professional teams within the North Locality Hub.

The post holder will collate and analyse information for reports and maintain accurate records, interpreting data and drafting content for use by others. They will use strong communication skills to liaise with customers and relay issues and queries promptly where necessary. They will research information within areas of service specialism and act as a main point of contact for customers and colleagues including stakeholders and partnership agencies. 

A key function of the role will include the collecting, inputting, maintaining and analysing information held on specialised database. The ability to interpret and produce information from this data will be required. The role supports the financial aspect by using the council’s financial systems to input data, purchasing goods/services, recoding and processing petty cash claims. The role also provides administrative support which will include minute taking at key meetings and word processing.

This role is crucial in providing an excellent, flexible and diverse administrative service ensuring compliance with statutory requirements of the department in a constantly changing environment.    

Attention to detail is required for inputting and retrieving information from the specialised databases maintained in the department, for example, searching for personal information relating to a child or young person.

Data produced and inputted provides safeguarding information for the Department for Children, Adults and Health and ensures statutory duties for South Gloucestershire Council are met. 

The Business Support Officers will be able to prioritise tasks and exercise a degree of self-management of workload, in consultation with the Business Support Supervisor/Team Leader.   

About the team:-

The Business Support Team collectively provides administrative and financial support to a range of professionals based in the Hub. A key aspect of the team is to ensure that officers are supported in a timely and efficient manner, and the team will seek to identify process improvements where appropriate.

The professionals include Social Care and Preventative Services who work together to ensure the best possible outcomes for Children and Young people within South Gloucestershire.

About the wider section/function:-

The Locality Hubs are part of Integrated Children’s Services which is responsible for the safety and welfare of children and young people. The Integrated Children’s Services Department collectively bring together and provide a complete range of children’s services within South Gloucestershire.

Problem solving and decision making examples:

This role will apply knowledge and experience about administration to solve problems and deliver work to deadlines. 

The post holder will analyse data, accessing the systems to extract missing, incomplete or inaccurate information to comply with the department’s performance requirements. 

For example the post holder will need to analyse this data by accessing standard reports regularly highlighting any inaccuracies, missing data, ensuring data is clean and accurate and taking the initiative to resolve.     

The post holder will need excellent communication skills.

Typical problems they will be required to solve are: 

•          Dealing with some of the people accessing our services this may include service users who can present with challenging behaviours. The Business Support Supervisors will provide support and advice where needed. 

The post also has a financial aspect which will involve attention to detail. The post holder will also need to understand how goods and services are procured and the understanding of keeping purchases within the appropriate budget codes.     

Key responsibilities:-

Provide administrative support to managers ensuring work carried out is efficient and procedures are effectively implemented. This will include minute taking for key meetings.

Act as a main point of contact for the service area and provide effective communication when dealing with enquiries and information requests.

Collate and maintain records and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.

Research information within your area of service specialism and collate evidence for presentation in reports.  This may include drafting sections of documents for use by others.

Interact with customers, colleagues and partners to maintain strong working relationships.

Communicate specific concerns, queries and issues and ensure they are accurately and promptly relayed when necessary.

Accurately record and also assist in the monitoring and maintaining of budgets/financial information/resources.

Job Category : Engineering & Surveying

Location : Bridgwater House, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:00
Salary: £15.70

Accountability

Understand, uphold, and promote the aims of the council’s equality, diversity, and inclusion policies; health, safety, and wellbeing of self and other; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.

Undertake the role of Principal Designer for the benefit of projects undertaken by Somerset Independence Plus.

Arrange and undertake site visits, meeting with applicants, occupational therapists (OT’s), architects and contractors to determine eligibility for financial assistance.

Ensure project feasibility and scope of work, undertake measured surveys and to give technical advice. To liaise with other officers of the service and outside agencies.

Produce practical specifications, detailed drawings and schedules of work for extensions and other adaptations which contractors can work from to carry out the construction work. Ensuring compliance with Building Regulations, Planning Permission, listed building consent and good practice.

Obtain quotations and estimates from contractors and to scrutinise them and undertake a fair costings exercise for the proposed work.

Ensure that grant and other expenditure is approved and paid in accordance with the Councils’ standing orders. 

Collect clients’ financial data and undertake means tests to determine eligibility for a grant.


Qualifications

Essential

•          Qualification to HNC/D Level in surveying or relevant professional qualification.

Knowledge/Experience/Skills

Essential

Experience will cover one or more of the following disciplines:

•          Working in a residential building surveying related capacity in either a local authority or the private sector. 

•          Working and processing datasets, databases and can interpret data.

•          Knowledge of housing legislation in the areas of applying housing renewal in relation to private sector housing including supervision of building works and means testing. 

•          Basic housing finance.

•          Processing grants.•          Ongoing professional development

Job Category : Trades and Operatives

Location :Nottingham Community Housing Association

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time :09:00

End Time : 16:30
Salary: £11.44

This role is to do mould washing.  there will be some minor repairs and painting in areas where mould has been present.  There may also be some silicone scrape out and replace. 

**


Main responsibilities

Organise and carry out the external and internal painting, decorating and associated repair work including the application of specialist coatings such as in Timonox for the Association’s housing stock, managed properties and external customers in accordance with agreed targets and procedures.

Safely erect and maintain access equipment; reporting any defects to the Team Manager- Painting and ensuring services are compliant with relevant legislation and regulations.

Manage stock/supplies to ensure works are not delayed.

Ensure documentation is completed and returned within agreed timescales.

Work in an efficient manner that delivers value for money; identifying efficiencies, gaps in service delivery and communicating them to line management.

Use information available to identify customer needs and ensure services are tailored to meet those needs.

Co-ordinate the services of other trades and work with colleagues, contractors and partners to ensure a seamless and excellent service to customers.

Understand your responsibilities under Health & Safety legislation; ensuring that all activities are discharged in a safe manner, minimizing risk at all times. 

Keep your line manager informed of any issues or barriers to the effective delivery of your service area /maintenance services at the earliest opportunity and contribute to the development and effective operation of the team.

Understand performance standards for your role to deliver on objectives and targets agreed at performance management meetings.

Qualifications 

NVQ level 2 or equivalent qualification

PASMA

Extensive, demonstrable post qualification experience in the relevant trade

Demonstrable success in the delivery of a variable workload in a customer focused environment and working in a target driven service

Demonstrable understanding and experience of working to current  Health and Safety requirements

Demonstrable excellent communication skills

Ability to use computerised data recording equipment

Job Category : Social Care & Health Qualified

Location : Ty Elai, Rhondda Cynon Taf County Borough Council

Hours Per Week :37.00

Start Date : Immediate Strt

Start Time : 09:00

End Time : 17:30
Salary: £20.85We work with individuals over the age of 18 with complex and long-term care and support needs. We work towards achieving positive personal outcomes, supporting people with both physical and mental needs in the community. This is subject to flexible working from home with an expectation that you will attend the office a minimum of once per week. We are looking for someone with experience in adult services with strong values with the ability to manage a complex caseload.

Job Category : Trades and Operatives

Location :Nottingham Community Housing Association

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:00

End Time : 16:30
Salary: £18.50

We require a qualified plumber multi - skilled operative with experience in the social housing sector to join or responsive repairs team.   

The role is very busy and varied, the majority of repairs work you will be required to do will be completed in 4 hours and will be to make safe and functional.  

Main responsibilities

Carry out the design, installation, maintenance, servicing and repair work for the Association’s housing stock and external customers in accordance with agreed targets and procedures.

Service, maintain, repair and fault- find hot and cold water systems and carryout minor heating works such as alterations to gas pipework and connections; ensuring services are compliant with relevant legislation and regulations.

Co-ordinate the services of other trades and work with colleagues, contractors and partners to ensure a seamless and excellent service to customers. 

Manage stock/supplies to ensure works are not delayed. 

Work in an efficient manner that delivers value for money, identify efficiencies, gaps in service delivery, and communicate them to line management

Use information available to identify customer needs and ensure services are tailored to meet those needs 

Complete and return documentation within agreed timescales; updating and maintaining manual and computerised records.

Understand your responsibilities under Health & Safety legislation; ensuring that all activities are discharged in a safe manner, minimizing risk at all times. 

Keep your line manager informed of any issues or barriers to the effective delivery of your service area /maintenance services at the earliest opportunity and contribute to the development and effective operation of the Team. 

Provide relief cover for colleagues and participate in the standby/call-out rota to cover emergency breakdowns.

Understand performance standards for your role to deliver on objectives and targets agreed at performance management meetings.

Unvented hot water system 

Skills and experience  Extensive, demonstrable post qualification experience in the relevant trade

Demonstrable success in the delivery of a variable workload in a customer focused environment and working in a target driven service 

Demonstrable recent experience of undertaking multi-trade works e.g. joinery, plastering, tiling, painting

Understanding and experience of working to current Health and Safety requirements

Demonstrable excellent communication skills

Ability to use computerised data recording equipment

Personal qualities, values and behaviours     An understanding of the needs of people from diverse social, cultural and racial backgroundsWillingness to promote and adhere to the CLEAR values of NCHA

Job Category : Driving

Location : Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 09:00

End Time :17:30

Salary: £13.76

This role is key to supporting our markets service, during the busy Christmas period.

The Market Operative's main focus will be driving our vans to and from markets (loading and unloading), building and taking down the stalls and general housekeeping. Reporting into the Lead Officer who is responsible for the running of the market, ensuring a good level of customer service.

This role will be City wide (with Liverpool Food Hub, L11 0ED as the primary base.) 35 hours a week (5 out of 7). Weekend work with some early starts (6am) and potential 1 late night a week (9pm).You must hold a level of driving licence required category 1 (largest vehicle to drive will be 7.5 tonne).

Job Category : Social Care - Unqualified

Location : County Hall, Cardiff Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £13.47

Cardiff Council and the Vale of Glamorgan Council are working together to provide an innovative new Adolescent Resource Centre (ARC) / Edge of Care Service for 11-17 year olds.  Taking a strength based approach, our aim is to work co-productively with families to improve relationships and enable young people to remain living within their family home.

The ARC has been delivering services to young people who require intensive interventions and access to therapeutic interventions across Cardiff for the last three years. As a result of this success, alongside an increase in need and regional funding, the Service is expanding to become a Regional Edge of Care Service, which will operate across two locations across Cardiff and Vale of Glamorgan. 

As part of this Service, you will be working within Cardiff’s experienced team providing flexible and responsive care packages of respite, intervention, outreach and family support. 

You will be working with young people across Cardiff at their homes and at our centres at a time of need delivering positive outcomes. You will provide structured, evidence-based interventions enabling families to develop problem solving skills, resilience and achieve positive change. You, and the team will provide a rapid response to children and families in crisis, enabling them to address and overcome the difficulties that have led to the family being at risk of breakdown, and prevent further escalation.

As a Support Worker, you will have some experience of working with adolescents who present with challenging behaviour, you will have experience in working with carers and as part of a wider team. You will be working flexibly that includes some evenings and weekends.   

Driving license and full use of a car is essential. Enhanced Child and Adult DBS needed.

Job Category : Admin & Clerical

Location : Bridgwater House, Somerset Council

Hours Per Week : 22.50

Start Date : Immediate Start

Start Time : 08:30

End Time : 17:00
Salary: £11.79

The role involves managing incoming post including opening, sorting, scanning where required to the relevant service areas and ensuring outgoing mail is packed and despatched per our existing processes.

The position requires set hours to make sure it meets the business need and it is purely office based.

The office location will be Bridgwater House initially and then from 1st December it could move to County Hall in Taunton.


•          Assist with administrative work in order that all records are up to date.

•          Undertake regular stock checks to ensure waste is kept to a minimum.

•          Manage incoming post including opening, sorting, scanning where required to relevant service areas.

•          Sort and despatch outgoing mail including parcels.

•          Ensure wherever possible outgoing mail is despatched via hybrid provider.

•          Liaise with hybrid provider to resolve any issues.

•          Organising courier service in line with Somerset Council’s policy.

•          Operate and maintain machinery in line with Somerset Council’s processes.

•          Ensure Somerset Council Health and Safety policies are adhered to.

•          Manage group email boxes.

•          Use approved systems to prepare and process orders for stationery, goods, and services.

•          Any other reasonable duties requested by management


Qualification/ Knowledge / skills

Qualification 

Essential 

•          Relevant work experience and good standard of education, including excellent literacy and numeracy skills.

•          Basic administrative skills.

Desirable

•          Educated to GCSE standard C or above in Maths and English, or equivalent or qualified by relevant experience.

Knowledge 

Essential 

•          Proficient in Microsoft Office programmes including Teams, Outlook, Word, and Excel.

•          Understand the principles of data protection (GDPR)

Desirable 

•          Good understanding of Council Services

•          Knowledge and understanding of relevant legislation and processes.

•          Knowledge of Royal Mail services and products.

Skills 

Essential  

•          Provision of excellent customer service

•          Ability to communicate effectively and confidently with colleagues at all levels.

•          Able to prioritise and work to deadlines.

•          Ability to work as a team but also confident working alone.

•          Able to perform efficiently and effectively under pressure.

•          Accuracy and attention to detail.

•          Resourceful and flexible in approach.

Desirable

•          Able to review processes and recommend betters ways of working.

•          Proficient in use of Council systems

Job Category : Social Care - Qualified

:Guildhall Complex, Achieving for Children

Hours Per Week :36.00

Start Date : Immediate Start
Base Salary : £39,951.00

Top Point Salary : £42,840.00

About you: our role specification

Qualifications

● Educated to degree level with a social work qualification and Social Work England registration

● Evidence of continuing professional development

Skills and experience

● Experience of managing complex social work, making sure robust risk management takes place to manage assessed vulnerabilities and risk to protect adolescents and where appropriate members of the general public.

● Experience of undertaking effective assessment and care planning with child in need and child protection frameworks.

● Experience of tailoring support packages to the needs of young people and their families in line with the serviceʼs practice framework to achieve best outcomes.

● To work restoratively with all adolescents and their families

● Experience of working within an integrated working environment, including effective

multi agency working

● Experience of effective recording, monitoring, evaluation and quality assurance of

interventions within casework practice using a wide range of tools and management

information systems

● An awareness of risk management and safeguarding in the context of social care

including legislation, policy and procedures related to responsibilities

● Experience of addressing specific equality or diversity issues within your practice with

colleagues / service users and taking action to solve them.

Personal attributes

● A passion to demonstrate and promote Achieving for Childrenʼs values (trust, value. respect)

through professional behaviours and relationships with all stakeholders● Ability to use a range of digital hardware and so

Job Category : Social Care - Qualified

Location : Atlas House, Corporation Street, WA9 1LD, St. Helens MBC

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time :08:45

End Time :17:30
Salary: £35.21

 The current role is for an experienced  social worker who will work within the Complex Safeguarding Team. This team is a small specialist team supporting children at risk of child exploitation. The right social worker will have experience of working with children and young people supporting their care plan to reduce risk , and undertake specialist assessment, and interventions to reduce the associated risks for this group of young people.  They will be responsible for a small caseload working alongside the allocated social worker , so could be working with children we look after, children subject to CIN or CP.  You will be working closely with the police within the team and  focusing on prevention, management of risk and disruption. You will be supported by the Complex Safeguarding Lead.

Job Category : trade & Operatives

Location : The Deane Depot, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:00

End Time :16:00
Salary: £13.69

To provide a repairs and maintenance service to over 5,600 communal areas, tenanted properties and empty homes to the council’s standards, statutory requirements, and relevant building regulations. 

This role is critical to ensure our housing stock in maintained to statutory legislation and repairs are completed to prescribed timescales, such as resolving defects causing damp and mould as detailed in the Social Housing Regulation Act 2023. 

PLEASE NOTE THIS ROLE WILL PART OF SMALL TEAM WHO WILL FOCUS ON DAMP AND MOULD CASES. 

**Full Time Role**
Role purpose

•          To provide a repairs and maintenance service to over 5,600 communal areas, tenanted properties and empty homes to the council’s standards, statutory requirements, and relevant building regulations. 

•          This role is critical to ensure our housing stock in maintained to statutory legislation and repairs are completed to prescribed timescales, such as resolving defects causing damp and mould as detailed in the Social Housing Regulation Act 2023. 

Corporate Responsibilities

•          Understand, uphold, and promote the aims of the council’s equality, diversity, and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.

Key results area          Accountability

Operational Service Delivery •          Carry out masonry / stonework repairs to walls, chimney stacks, flues, and pots, proficient with face brickwork & blockwork. Patch plastering and re-plastering of entire walls / rooms.  Repairs to and installation of concrete slab floors, paths, paved areas, manholes, gulleys and drains. Removal of fireplaces and blocking up / making good. 

•          Responsible for fencing repairs, installation of replacement and new fencing. 

•          Fitting of aids and adaptions for tenants with disabilities, i.e. handrails, ramps, and railings.

•          Carry out repairs to properties affected with damp and mould, such as Dryrod damp -proofing, tanking systems and chemical treatments incorporating complete replastering areas and DPC injection.

•          Undertake other trade repairs such as minor plumbing / carpentry repairs, tiling, and painting.

•          Ensure all works are planned and managed in line with timelines and ensuring that follow up visits are avoided. 

•          Ensure repairs are carried out to the letting standard and signpost tenants to their tenancy agreement or Somerset Council website for landlord / tenant repair responsibilities.

Strategic Delivery / implementation /Coordination  •          Carry out repairs using materials that are consistent with products used within repairs and planned maintenance teams. 

•          Report concerns and any disrepair in properties to limit further disrepair ensuring well maintained assets for the council. 

Performance Framework        •          Carry out works in order of appointment time, measured by the SMV (standard minute vales) per repair on the SOR’s (schedule of rates) system used to ensure effective productivity and value for money. 

•          Ensure ideas for future improvement is relayed to the supervisor. 

Project/Contract Management          •          Provide support on contracts or project work that relate to the relevant trade area. Oversee works carried out by contractors, raising concerns regarding any poor performance.

Qualification/Knowledge/Experience/Skills

Qualifications 

Essential 

•          Good general standard of education (minimum to GCSE standard or equivalent, including English and Mathematics Grades C/4 or above)

•          Evidence of continuing development of professional and management skills, e.g. through training, qualification and/or experience.

•          Relevant qualifications in the built environment / construction for example:  BTEC or equivalent Level 2 building or multi skilled maintenance operatives’ level 3, HNC, HND or equivalent experience. 

Desirable

•          Site Supervisor Safety Training Scheme (SSSTS)

•          City and Guilds maintenance operations NVQ2 (plastering, tiling, carpentry, painting, and decorating. Kitchen fitting, flooring, screeding etc). Membership of a professional body, where such a relevant body exists.

•          Apprenticeship served.

•          Health and Safety Qualification 

Knowledge 

Essential 

•          Competent in the use of Microsoft Office

•          Demonstrates a range of management skills - able to deploy resources and staff, manage change and respond flexibly.

•          Organised, conscientious, energy, drive, confident and assertive.

•          Knowledge and understanding of Health & Safety legislation such as Health & Safety at Work Act 1974 and Management of Health and Safety Regulations.

•          Working knowledge of relevant regulations e.g. building regulations, decent homes and Landlord and Tenant Act 1987

•          Compliance requirements in relation to housing and communal areas.

Desirable

•          A demonstrable track record and consistent achievement at professional level within an organisation of comparable scope and complexity.

•          Able to demonstrate understanding, experience and knowledge of policy and activities within your area of expertise.

•          Relevant Local Government experience and understanding of the whole Local Government sector and its current challenges.

•          Facilitates organisational, individual, and personal learning and development.

•          Political sensitivity and commitment to public service ethos.

•          Experience with working with elected members, or in a political environment.

Skills

Essential

•          Excellent communication skills both written and oral, with a good telephone manner. 

•          Use of electronic systems for workload, completion of repairs and reporting of concerns. 

•          Good interpersonal skills.

•          Flexibility and ability to multi-task.

•          High level of accuracy and attention to detail.•          Problem solving & decision making.

Job Category : Planning

Location : The Deane House, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time :09:00

End Time : 17:30
Salary: £13.69

Role purpose

The s106 and CIL Officer is part of Somerset Council Planning service, tasked with monitoring the effective management and implementation of Section 106 (s106) agreements and the Community Infrastructure Levy (CIL). The postholder ensures that developments contribute to the creation of sustainable communities through strategic planning and distribution of funds for infrastructure. The officer liaises with developers, stakeholders, and internal teams to monitor compliance, coordinate payments, and report on the impact of s106 and CIL contributions. They play a crucial role in planning and community engagement, ensuring that the infrastructure needs of the community are met in line with local development plans.

Accountabilities

•          Manage the process of securing s106 contributions and CIL payments.

•          Monitor compliance with s106 and CIL requirements.

•          Liaise with developers, legal teams, and other stakeholders.

•          Coordinate the allocation and expenditure of s106 and CIL funds.

•          Prepare reports on s106 and CIL contributions and their impact.

•          Ensure transparency and accountability in the management of funds.

•          Provide guidance on s106 and CIL-related queries to internal and external parties.

•          Develop and maintain a database of s106 agreements and CIL payments.

•          Collaborate with stakeholders to assess infrastructure needs.

•          Facilitate community consultation processes regarding the use of funds.

•          Prepare and review guidance notes and policies to clarify how the Council’s CIL and s106 processes operate.



Knowledge 

Understanding of the Town and Country Planning Act 

Knowledge of local government planning processes 

Familiarity with s106 agreements and CIL regulations 

Working with Exacom Planning Obligations Monitoring System

Working with Development Management Planning Systems

Knowledge of financial management principles 

Experience 

Experience in managing s106 agreements and CIL processes 

Background in planning or related field 

Experience of working with legal documents and contracts 

Working on detailed financial calculations 

Working with local councillors and/or community groups to deliver community 

infrastructure

Experience with database management and reporting 

Qualifications or Relevant Experience

Degree in Planning, Law, or relevant experience in a related field 

Skills 

Strong negotiation and communication skills 

Proficiency in financial and project management 

Ability to interpret and apply planning law 

Skills in data analysis and reporting 

Competence in stakeholder management 

Aptitude for strategic thinking and problem-solving

Job Category : Social Care Qualified

Location : Badminton Road Council Offices, South Gloucestershire Council

Hours Per Week :37.00

Start Date : Immediate Start

Start Time :09:00

End Time :17:30
Salary: £24.38

PLEASE ENSURE ALL COMPLIANCE IS UPLOADED ON CV SUBMISSION

* This is an essential SW role within Adult Social Care, where you will be responsible for carrying out SW assessments needs and providing advice and guidance to our service users.  You will liaise and work closely with contacts from different sectors, health and the voluntary sector, working as part of a multi-disciplinary team, ensuring that communication is effective, and that knowledge and best practice are shared. 

* You will review and monitor care plans and the quality of service provision and respond to changes need. This includes, develop, and evaluate reablement programs as part of care packages ensuring that programs to support independence are implemented.

* You will be responsible for managing your own caseloads or specific projects to ensure specialist inputs are obtained and effective outcomes achieved. 

* You will raise awareness of a range of care issues and their implications and carry out risk assessments and complete safe methods of work practice guides, in order to ensure that needs are assessed, and appropriate action is taken.

Full clean driver’s licence and access to a car (or able to use another appropriate means of travel) to travel to a range of locations including home visits.

Role Purpose

To undertake the assessment of needs, devising and planning action, implementing and evaluating it in order to promote independence and deliver a high standard of personalised care.

Or

If relevant to lead or supervise a team to deliver high standards of personalised care.

Key Responsibilities 

Carry out assessment of needs, providing advice and guidance to service users and their carers, in order to establish care plans where appropriate, ensuring that services are effective and meet legislation, regulations and codes of practice.

Review and monitor care plans and the quality of service provision, responding to changing needs and renegotiating service provision where appropriate.

Manage own caseloads or specific projects to ensure specialist inputs are obtained and effective outcomes achieved.

If relevant: supervise a small team on a day to day basis including allocations of casework, giving guidance, advice and feedback, ensuring that clear organisation and direction is provided and that all team members receive training support and development opportunities.  

Support the delivery of designated areas of work by coordinating day to day operations and contributing to developing projects and processes.

Raise awareness of a range of care issues and their implications and carry out risk assessments where appropriate, in order to ensure that needs are assessed and appropriate action is taken.

Develop and evaluate reablement programmes as part of care packages ensuring that programmes to support independence are implemented.

Liaise and work with contacts from different sectors, including health and the voluntary sector, sometimes as part of a multi-disciplinary team, ensuring that communication is effective and that knowledge and best practice are shared.

Complete and present records and reports in accordance with professional and council guidelines.  

Take necessary action in accordance with Safeguarding procedures in order to protect vulnerable people.

Make recommendations for significant budget spend ensuring that maximum value is delivered for the resources deployed and contribute to budget management or directly manage a small designated budget.  This will ensure that the maximum value is delivered for the resources deployed.



Essential 

Degree in Social Work or equivalent (e.g. DipSW, CQSW, CSS) (KSE1). 

Registered with the Health Care Professionals Council (HCPC)   (KSE1)

Experience of working with a broad range of people including families in a social care setting (KSE 2)

Experience of, or be prepared to work in accordance with the Councils Safeguarding policies and procedures (KSE3, 4)

Evidence of on-going continuous professional development and knowledge of current legislation and practice relating to social care. (KSE 2,3,4)

Experience of managing and prioritising a case load. (KSE2) 

IT skills to use client data system (with training if needed), and common software packages e.g. word, outlook (KSE7) 

Have good interpersonal skills, be able to carry out good quality assessments and outcome focused support plans and communicate findings and risks to service users, families, carers and keep detailed and accurate records. (KSE5)

To co-ordinate and lead a range of regional, sub-regional and corporate activity on behalf of the council in complex partnership settings in order to identify opportunities and secure improvements for the residents of South Gloucestershire by;

You will be required to travel widely within the Authority so you must either have a current driving licence and provide a car, or have access to appropriate means of travel.

Desirable

Completed, or prepared to work to complete, assessed year in employment (ASYE) (KSE1&2)

Some skills or experience of mentoring others (KSE4)Qualified Best Interest Assessor ((KSE1)     

Job Title :ENFORCEMENT SUPPORT OFFICER

Job Category : Admin / Clerical

Location : Laurence House - Fourth Floor, Lewisham Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 11:00

End Time : 19:00

Salary: £20.59


Main Purpose of the job:

• The efficient and effective collection of revenue in accordance with legislation and service objectives. To make enquiries to trace the whereabouts of absconders.
• To have professional competence in all aspects of internal and external customer enquiries and to ensure that all customers receive a courteous, approachable, helpful and professional service.
• To work as part of a team supporting Enforcement Agents dealing with the collection of varied Revenue Income streams.
• Deal with complex queries including complaints by correspondence, telephone, interview face to face and electronically, ensuring; timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified. 
• Upload records onto the computer and cleanse data as appropriate.

_______________________________________________________________

Summary of Responsibilities and Personal Duties:

Summary of Responsibility and Personal Duties are intended to be a guide to the range and level of work expected of the postholder.  This is not an exhaustive list of all tasks that may fall to the postholder and employees will be expected to carry out such other reasonable duties which may be required from time to time.

1. The postholder reports to the Enforcement Agent Team Leader. 

2. Planning own daily schedule of work allocated to them by the Enforcement Agent Team Leader or other senior managers.

3. The post holder has no line management responsibility or supervisory responsibility but at times will be required to provide training and supervision on specific tasks to trainees and other officers.

4. The post holder may be required to work evenings, weekends and occasional public holidays, in order to meet service requirements.             

• To deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.

• Good knowledge and  use of the internal memo system to help gather information and share this with other council Departments.

7. Deal with customer enquiries within specified timescales.

8. Interview customers and make arrangements for payment.

9. Account for monies received and control the use of a manual receipt book and other documents, in accordance with the Council’s policies and procedures.

10. Ensure that all Controlled Goods Agreements are kept in a secure place and available on request to justify fees applied.

11. Support the enforcement Agents by assisting with the allocation of their work load cases.

12. Enter reports via appropriate devices/databases in accordance with the Councils processes and procedures.

13. Comply with procedures to maintain an accurate database, fulfill audit requirements and meet/ exceed internal and external accreditations.

14. Provide information, support and advice to stakeholders and other services in order to meet the Council’s overall standards in service delivery and customer care 

15. Be able to differentiate between those avoiding payment and those who may need a more sympathetic approach, with knowledge of welfare rights.

16. Identify training needs, assist in preparation and delivery of training and to undertake training as required.

17. Ensure all necessary action is taken to collect revenue efficiently and effectively.

18. Keep the Team Leader informed of all matters concerning the post holder’s workload on a regular basis.

DEPARTMENT: Revenues                                                                    GRADE:  SO1

            Note to Candidates

The Person Specification is a picture of the skills, knowledge and experience needed to carry out the job.  It has been used to draw up the advert and will also be used in the shortlisting and interview process for this post.

            Those categories marked 'S' will be used especially for the purpose of shortlisting.

If you are a disabled person, but are unable to meet some of the job requirements specifically because of your disability, please address this in your application.  If you meet all the other criteria you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.

Knowledge                                                                                          Application/Interview

1          

Equal Opportunities

Commitment to the Council’s Equal Opportunities policies and an aptitude for extending Equal Opportunities in service delivery. 

Experience of applying Equal Opportunities to working practices in own area of work.

2          

Knowledge

Detailed knowledge of Council Tax and Business Rates and Sundry Debts Enforcement legislation

Knowledge of Welfare Rights issues. 

Detailed knowledge of Taking Control of Goods legislation and fee structure 

Good knowledge of monitoring computerised workflow systems 

Working knowledge of the Magistrates Court, County Court and High Court proceedings for the recovery of unpaid revenue and ability to represent the council as necessary.

Knowledge of Lone Working Policy

Knowledge of excellent practice in customer care

3          Aptitude to;

Work effectively across service areas

Think laterally to develop creative and innovative solutions

Undertake work place assessments in line with Health and Safety requirements

4          

Skills

Good level of written communication skills 

Good level of verbal communication skills and public speaking

Good level of administrative and organisational skills

High level of interpersonal skills

Excellent time management

5          

Demonstrate Experience of:

Working within a Revenues or similar environment.

Planning, managing and monitoring programs of work  

Interpreting and applying legislation.

Experience of managing conflicting priorities, under pressure, to meet service objectives

Experience of dealing with challenging customers    

6          

General Education

Sufficient to enable the preparation of statistical data, interpret legislation, produce reports, respond to complaints and present information to Senior Officers.           

7          

Personal Qualities

Flexible

Assertive

Self Motivated

Positive attitude towards change

Decisive

Commitment to delivering a responsive service and excellence in customer care   

8          Circumstances

Comply with dress code

Occasionally attend evening meetings           

9

Physical 

Must meet LBL requirements for the post, including an eye test.

Job Category : Social Care - Qualified

Location : Park Avenue (65c), Enfield Council

Hours Per Week : 35.00

Start Date : Immediate Start  

Start Time :09:00

End Time :17:30
Salary : £23.50

1.         PURPOSE OF JOB:

To provide assessment, care management and social work services to users and carers arising out of the Council’s 

Duties and powers under legislation, Council and Group Policy. To provide the social work component of Barnet, Enfield

Haringey NHS Mental Health Trust’s multidisciplinary Community Mental Health Teams. To work in accordance with 

Guidelines set out by local management and make full use of local voluntary and statutory resources in delivering a service.

2.         ORGANISATION CHART:

      Director of Mental Health Enfield

                            |

                Assistant Director                                                           Head of Council’s Mental Health Service              

                           |                                                                                             |

        Service Line Service Manager -----------------------------------------------------|

                           |                                                                                             |    

               CMHT Manager ---------------------------------------MH Service Manager (Care Management and Assessment)

                           l                                                                                             |        

               Senior Practitioner -------------------------------------------------------------- |                                                                           :                     

                          |                                                                                              |

                 Social workers ------------------------------------------------------------------|

3.         SUPERVISORY RESPONSIBILITY:

Practice supervision for Students on placement

4.         DUTIES:

Collaboration with the multi disciplinary team in order to: -

4.1 Undertake assessment of need and establish eligibility for services under Fairer Access to Care and the Care Programme

      Approach for adults with mental health problems and their carers and families

4.2 To provide a social work services for adults with mental health problems and their carers

4.3 To manage, monitor and review care plans involving service users and carers in liaison with the other workers and agencies as necessary to meet service user’s assessed need. Including users of residential accommodation and other purchased placements

4.4 To act as a care coordinator according to the requirement of a care programme approach

4.5 To work at all times within the Council’s Financial Regulations in coordinating packages of care and other services

4.6 To be aware of resources available within the mental health speciality 

4.7 To make use of information management systems including technology in the recording and retrieval of information required

4.8  To comply with local recording policy and other documentation as required by the Directorate

4.9  To be managed and receive professional supervision and to be assessed against agreed standards and targets

4.10 To work within a multidisciplinary team participating in duty rotas systems

4.11 To undertake safeguarding adult enquiries

4.12 To undertake training as required including training as an Approved Mental Health Professional and Best Interest Assessor

4.13 To undertake the duties of an AMHP participating in the boroughs AMHP rota

4.14 To carry out all duties according to the professional code of conduct and with due regard to Council and Mental Health Trust Policies

4.15 To undertake any other appropriate duties commensurate with the post and as directed by the line manager or other senior managers

4.16 To keep abreast of current legislation, government policies and guidance relating to mental health and vulnerable persons.


            ESSENTIAL       

1.         DipSW or CQSW or equivalent and HCPC Registered A

2.    Experience and knowledge of mental health work and statutory framework   A

3.         

Experience of multidisciplinary team work    

            Experience of care management       

5.         

            Excellent written and verbal communication and engagement        

Listed below are the two desirable criteria 

            DESIRABLE      HOW TESTED

1.         AMHP

2.

            Driving licence