Jobs

Job Category:   Housing
Job location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX,

 United Kingdom
Charnwood Borough Council
Hours per week: 37
Start date: Immediate start
Salary: £16.26 per hour

Basic DBS is a requirement of the role, as well as a full driving licence and access to a vehicle.

Job Category:  Social Care Qualified
Job location 31 Chester Street, Wrexham, Wrexham Principal Area, LL13 8BG, United Kingdom
Wrexham County Borough Council
Hours per week: 37
Start date: Immediate start
Salary: £29.22 per hour

To manage an allocated caseload which includes routine social work interventions, escalating those that are more complex and require a higher level of professional input.  

The social worker will consolidate and develop the skills and knowledge gained through formal qualification, through mentoring and guidance from experienced practitioners and take on increasing levels of complexity, responsibility and independent decision making in their area of work.  This includes working as part of a team providing support to adults/ adults at risk and children / children at risk, their families and carers. 

Working with individuals/ people needing care and support, their families and carers in need of support, to identify and assess risks and identify support that minimises risk, guided on practice through management supervision, co-working on more complex cases with an experienced Social Worker or independently in line with the Social Worker’s development,  knowledge and qualification.

To undertake assessments, develop and design care and support plans and other appropriate  plans e.g. Education plans, and recommend, when required, any identified need for external support/ provision from appropriate providers, working within budgets, and working in partnership with all services to ensure best use of resources and ensure necessary approvals are gained, when required.

To adapt and apply Social Worker techniques to ensure approach meets the needs of the individuals/ people needing care and support, their families and carers in need of support and work in partnership with others. To promote positive outcomes by taking appropriate action in the provision of professional support, advice and decisions to ensure that all individuals referred have a plan based on an assessment of need and that such plans are evidence based, recorded, reviewed and modified as appropriate.

Postholders allocated to a Team which operates a duty system, will be required to undertake duty on a rota basis, respond immediately and effectively to cases that arise, understanding the recording system to identify the case and those who may/may not be involved including other professionals, undertaking assessments and planning around immediate crisis responses to ensure proportionate response to the situation, whilst recognising and managing potential risks.

Job Category:   Interims
Job location Civic Campus, Euclid Street, Swindon, SN1 2JG, United Kingdom
Swindon Borough Council
Hours per week: 7
Start date: Immediate start
Salary: £47.54 per hour

Alternative Provision Quality Assurance Officer

In line with national policy and expectations under the Change Partnership Programme (CPP), the council is committed to implementing a three-tier model of AP. The key focus of the 3-tier model is for AP to be used an intervention (rather than a destination), where children and young people will be supported to remain in mainstream education where possible and receive targeted support to meet their needs. This approach will see vulnerable and disadvantaged pupils receiving ‘the right support at the right time and in the right place’, with more children remaining in mainstream.  

Local work has already identified a number of key recommendations over the last 12 months, including a robust Implementation Plan but to operationalise this at pace and consistency. 

This role will support the work of the new AP Operational lead to implement an AP Implementation Plan. They will work alongside the Commissioning Team to record, review and QA the Education offer and CYPs Individual Learning Plans all AP settings within SBC. 

Job Category:   Professional
Job location Quarry Road, Wenvoe, Cardiff, Vale of Glamorgan, CF56AA, United Kingdom
Vale of Glamorgan Council
Hours per week: 37
Start date: Immediate start
Salary: £13.26 per hour

Limited/Um

per hour
To ensure the efficient and effective co-ordination of the Multi Agency Risk Assessment Conference (MARAC) and target hardening process for the Vale of Glamorgan.
MAIN DUTIES AND RESPONSIBILITIES
� To be the first point of contact for professional bodies for the MARAC process.
� To administer the MARAC procedures in accordance with the MARAC operating protocol.
VOG10 � Job Description April 2015
� To develop and maintain necessary documentation, including referral forms, templates and minutes to ensure the MARAC process is implemented effectively.
� To arrange, co-ordinate and attend the MARAC meeting.
� Develop and maintain a tracking system for MARAC cases, actions, minutes and recommendations.
� To arrange and co-ordinate the target hardening service for victims of domestic abuse.
� Develop and maintain a tracking system for target hardening cases and quality control.
� To provide cover for the Domestic Abuse, Assessment and Referral service.
� Develop, maintain and monitor a tracking system for Cadoxton House in line with operating procedures.
� Collect, review and produce accurate performance management reports.
� Comply with data protection legislation, confidentiality, information sharing policies and procedures and all legislation connected with the role.
� To disseminate relevant data to the Home Office, Welsh Government, Safe Lives, Police and Crime Commissioner, Supporting People as appropriate.
� Ensure compliance with the Council�s Financial Regulations, Standing Orders, Policies and Procedures
� To implement the principles of the Council�s Equal Opportunity Policy whilst carrying out the above duties
� To adhere to Health and Safety legislation / relevant Council policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions.
� To implement the principles of the Council's Environment Policy while carrying out the above duties.
� To report without delay any safeguarding concerns to the appropriate safeguarding officer.
� Such other duties and responsibilities commensurate with the grade and in accordance with the general character of the job as may reasonably be required by the Chief Officer from time to time.

Job Category:  Interims
Job Civic Campus, Euclid Street, Swindon, SN1 2JG, United Kingdom
Swindon Borough Council
Hours per week: 7
Start date: Immediate start
Salary: £50.04 per hour

To lead on the design, development and delivery of a range of Alternative Provision workstreams for families or children and young people which will secure good outcomes for all Swindon residents and ensure services provide excellent value for money. These workstreams will be driven by both local priorities and national policy reforms through the DfE SEND and Alternative Provision Change Programme 

Job Category: Catering & Hospitality 
Job location London Borough of Waltham Forest
London Borough of Waltham Forest
Hours per week: 12.5
Start date: Immediate start
Salary: £14.57 per hour

To assist in the production and service of school meals - carry out basic cooking and food preparation duties as instructed.

Help to prepare the dining area for service

Serve on the counter after lunch period.

Clear away and wash up after service

Operate the dishwasher on a rota basis

Sweep and floor the floor on a rota basis

Job Category:  Facilities & Environment
Job location Raglan Depot, Raglan, Monmouthshire, NP152ER, United Kingdom
Monmouthshire County Council
Hours per week: 20

Start date: Immediate start
Salary: £12.65 per hour

We are seeking to fill the following cleaning vacancy in Chepstow School.

Duties will include ensuring that the building is maintained to a high level of hygiene and cleanliness.

The successful candidate will be required to undertake cleaning tasks such as washing floors and walls, sweeping, vacuuming, dusting and emptying of litter bins.

Our Purpose:-

To provide a professional cleaning services for libraries, museums, administrative buildings, public conveniences and schools within the county of Monmouthshire. 

The Purpose of this Role:- 

To ensure that the building is maintained to a high level of hygiene and cleanliness.

The successful candidate will be required to undertake cleaning tasks such as washing floors and walls, sweeping, vacuuming, dusting and emptying of litter bins.

Expectation and Outcomes of this Role:-

To ensure the maintenance of a hygienic, functional environment that facilitates the effective conduct of Council Business.

Your responsibilities are to:-

• To complete cleaning tasks of washing floors and walls, sweeping, empting litter bins, polishing and dusting.

• To undertake the cleaning of sanitary areas.

• To safely operate vacuum cleaners and polishing/scrubbing machines.

• To ensure that adequate stock of cleaning materials are maintained.

• To report all faults of cleaning equipment to the supervisor.

• To ensure the correct use of chemicals at all times.

• To work as a member of Monmouthshire’s Facilities Unit at any site.

• To undertake any necessary training for the post
  
  How will we know if you are the right person for the role? As the successful candidate you will have demonstrated:-

• Previous cleaning/ hygiene experience.

• The ability to communicate effectively and efficiently.

• Flexibility and versatility in order to work under pressure and meet the required standards.

• The ability to work as part of a team.

• The ability to ensure the safety of themselves and others at all times.

• Willingness to follow all Monmouthshire Facilities Unit procedures, policies and apply appropriately.

• Willingness to undertake and put into practise Health and safety procedures to comply with legislation.

• Willingness to abide by the councils Equal Opportunities Policy including undertaking appropriate equality awareness training.

• Willingness to undertake any training appropriate to the post as and when appropriate.

• Welsh Desirable.
• You may be required to learn or improve your existing skills through attending staff Welsh language training funded by the council. This will be implemented if a need for Welsh language skills in the role arises. 

Job Category:  Social Care Qualified
Job location Mapleton Road, London, Greater London, E4 6XL, United Kingdom
London Borough of Waltham Forest
Hours per week: 37
Start date: Immediate start
Salary: £21.53 per hour

Purpose

To support the manager on day to day operations and development of the service in line with CQC standards

To assist the manager of the home in the management and administration of all personnel and material resources of the residential home.
To contribute as a deputy manager to the achievement of the authority�s key purposes and to the continuous improvement of its performance.
To manage a team of staff providing high quality and innovative person centred  care to older people with a variety of needs including those living with dementia

Generic Accountabilities                                                     End Results/ Outcomes

Managing a staff team to ensure the provision of support to service users.    
    
Implementing and leading best practise for the service user group with complex needs, including those living with dementia.  Managing the team to ensure that they are delivering high quality residential care.

Managing and running the home according to CQC guidelines

The service provided meets all operational requirements, within organisational constraints.

Ensure staff provide timely practical and personal care to service users. Ensure support provided is based on support plans, risk assessments and on current best practise.

Carrying out investigations and completing investigation reports as required.

To present cases at disciplinary hearings and to attend employment tribunals as required.

Operational Responsibilities                                                                                                               

    To lead shifts including late and weekend works as required

To supervise the senior support workers and support workers and liaise with the home manager as necessary.

To assist the home manager in the management of staff and other resources in the home.

To contribute in the recruitment and retention of staff, taking into account quality and equality issues.

In conjunction with the home manager, to identify training needs of staff in the effective delivery of services. To participate in training programmes.

To assist the manager in the management of staff sickness absence, to meet the Council�s targets.

To take an active role in the prompt assessments of referrals to the service as delegated by the home manager.
To take the lead in identifying and implementing service users� involvement initiatives

Contribute to the development of service plans to meet strategic business goals. Delivering Service plans to ensure the service is meeting                                                                                        required standards.                                                                                                                              
    Participate in the quality assurance systems to demonstrate continuous development.  
                                                                                                                 To develop strategies for mapping outcomes   from person centred plans and analysis of quantitative and qualitative data to increase customer satisfaction and continuous improvement.  
Implementing policy and procedural reviews for the service.
Ensure operational policies and procedures are up to date and support the delivery of personalized and cost effective services for the service user group.  
Participate in the work of the team, to organise and/or provide direct support including personal care to service users with complex needs, including those living with dementia.
    Service meets all operational requirements.
Needs are met in accordance with individual support plans.

Person centred support is provided, ensuring that the individual remains central to all support and care provided, and the individual is involved in all aspects of their care.

Care and support is provided within procedures and to current best practice.

Planned and consistent approaches to working with people with complex needs and/or challenging behaviour and those living with dementia.

Working with people with complex needs and/or behaviour that may challenge the service that enables community participation.

All risks are considered, assessed and managed.

Support is provided effectively and to the required standard.

An effective service is provided at all times to manage outcomes which are person centred.
To escalate any concerns.

Support staff in their practice, especially in regards with complex needs and those living with dementia.
    Assess the professional practice of staff to ensure required standards are achieved by coaching and mentoring as appropriate.

To induct and support staff in achieving the Care Certificate.

Provide induction, appraisal, supervision, identify learning gaps and support staff in their professional development.
Identify any changes that may impact upon the service/profession and address accordingly.

Promote and adhere to the professional code of practice: Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England.

Manage a team of staff.

Job Category:  Revenues & Benefits
Job location Wallfields, Hertford, Hertfordshire, SG13 8EQ, United Kingdom
East Hertfordshire District Council
Hours per week: 37
Start date: Immediate start
Salary: £28.82 per hour



Monday to Friday working, hybrid working with at least one day in the office every Friday to support council tax team.

About the Role

As a key member of the management team, you will be responsible for the effective and efficient delivery of the Council Tax functions across our shared service. You will assist in the management of the team across remote settings, ensuring high performance, compliance, and excellent customer service.

You will also:

• Oversee the collection of over £200 million in revenues 
• Lead on the administration and collection of Council Tax 
• Support the End of Year and Annual Billing processing for the 2026/2027 year
• Liaise with internal and external stakeholders, including government bodies and auditors
• Support the Assistant Director for Revenues & Benefits Shared Service

What We’re Looking For

We are seeking a confident and experienced professional who can demonstrate:

• Relevant management experience in Revenues
• Strong knowledge of Council Tax and associated legislation
• Proven leadership and team management skills across diverse operations
• Excellent communication, analytical, and decision-making abilities
• IRRV Technician qualification or equivalent experience is desirable.

Key Competencies

• Personal effectiveness and resilience
• Analytical thinking and problem-solving
• People management and team leadership
• Customer focus and service delivery
• External and commercial awareness
• Resource and budget management

What can we offer you?

• A stimulating and supportive work environment
• Blending working (remote/office)
• Employee well-being programme
• Free parking when you are in the office

Job Category:  Interims
Job location county Hall, High Street, Newport, Isle of Wight, PO30 1UD,

Isle of Wight Council, United Kingdom
Hours per week: 37
Start date: Immediate start
Salary: £38.20 Per Hour


This position would suit working remotely whilst maintaining productivity and collaboration with colleagues.

job Purpose 

To assist the Strategic Head of Property Services in providing a professional, proficient and cost-effective property management and property records function for the Isle of Wight Council and to help ensure the best use is made of the council’s land and property holdings. All work to be in accordance with professional standards and the Councils standards, policies and priorities 

Job Context (key outputs of team / role to provide some specific examples of role profile accountabilities) 

To assist with providing a property management and property records management function and to assist and lead on landlord and tenant matters.

Provide a property management service dealing with the Council's rented out property portfolio, overseeing the invoicing of tenant's rents and service charges, liaising with tenants and dealing with tenant-related issues such as assignments and general tenant requests and, as requested, to oversee the payment of rents on behalf of the Council.

Deliver a general property service which engages customers/stakeholders and enables them to make effective use of the service. Develop the service, using customer/stakeholder consultations to inform requirements. Ensure the service is delivered to the quality, organisational and professional standards required.

Ensure all required records and information are maintained correctly. Use technical knowledge and expertise to analyse information, identify areas of potential concern and recommend options/solutions. Research and evaluate current issues, developments, good practice and legislation changes in work area.

Work with other professionals and services areas to provide a seamless support service. Liaise with other agencies on operational issues and ensure effective service delivery. Work with partner organisations as required.

Assist the Strategic Head of Service and other property colleagues (Strategic Asset Management, Corporate Estates Management, and Corporate Property Maintenance) as required with providing a professional and quality property service.

Assist officers of the council on all Property Team property matters as required, such as obtaining valuation advice or obtaining legal advice from colleagues in the Legal Team, etc.

Assist property colleagues with the provision of property advice for corporate projects as required, such as acquisitions, disposals, the Council's accommodation strategy, service area property requirements and regeneration schemes. 

Knowledge, Skills and Experience

Role Profile requirements.

Job specific examples.

(if left blank refer to left hand column)

Essential  

Desirable

Proven ability to influence based on facts and evidence, a range of audiences with differing competence and abilities. Ability to communicate one to one and with specific client groups.   

Proven experience of property management experience, including substantial direct liaison with landlords, tenants, and others, and of dealing with tenant groups

Substantial practical experience demonstrating development through a series of progressively more demanding and relevant work roles. Relevant experience within the service area, working as part of team to meet service standards, targets and deadlines.          

Demonstratable experience and application of working across a variety of General Practice property disciplines including property management, property lettings, management of rental income and service charges, in addition to other general property/estates matters such as dealing with applications for assignments and subletting.

Good communication, interpersonal and presentation skills, able to explain technical / legal issues clearly. Proven ability to negotiate with, persuade and influence others.            

Substantial experience of liaising with landlords, tenants, tenant groups, consultants, contractors, others, and of negotiating outstanding rental payments, etc

Good ICT skills including use of Microsoft applications and specialist systems.            

Ability to use Microsoft packages including Word and Excel. 

Knowledge of property databases. 

Authoritative knowledge of the specialist work area and relevant legislation, regulations, processes, systems, procedures and standards. Good knowledge of other areas of the authority relevant to the service and of wider sector / external influences.     

Good planning and organisational skills, with proven ability to prioritise and co-ordinate workload, monitor and evaluate work, to ensure deadlines are achieved.         

Experience of managing workloads effectively and dealing with regular requests from colleagues, line management, elected members and members of the public promptly and in a timely manner.

Research, investigation and analysis skills.      

Proven ability of researching the history of buildings(including past renovations and any irregularities which assists in assessing the overall integrity and values of a property).

Ability to analyse the local property market to provide accurate valuations and investment advice, involving market trends , property values and economic viability

Experience of tailoring research to meet the specific needs of clients such as developing real estate strategies, managing property portfolios, and advising on dispute resolution.

Knowledge of relevant financial processes and experience or training sufficient to ensure financial processing and / or budget monitoring is completed accurately.   

Experience of managing property budgets/income and service charges

Qualifications

Role Profile requirements.

Job specific examples.

Essential  

Desirable

May require relevant certifications including evidence of fluency in English language.                

Educated to A level standard or equivalent or equivalent experience. 

Relevant vocational / professional qualification.            

RICS status or similar

Other Requirements

May require relevant certifications including evidence of fluency in English language

Job Category:  Social Care Qualified
Job location 40 Station Road, Sutton in Ashfield, Nottinghamshire, NG175GA,
United Kingdom
Nottinghamshire County Council
Hours per week: 37
Start date: Immediate start
Salary: £20.29 per hour

 We cover, child in need, child protection, initial child looked after and initiating care proceedings.  The role requires a level of flexibility due to work demands.  

Job Category:  Manual Labour
Job location Catmose, Oakham, Rutland, LE15 6HP,
United Kingdom
Rutland County Council
Hours per week: 37
Start date: Immediate start
Salary: £13.17 per hour

To provide efficient and effective premises support of the Council�s administration buildings with day-to-day duties involving front of house and cleaning duties, co-ordination and maintenance of the buildings and associated support facilities.
Main Responsibilities:
1. To assist in the timely opening and closing of the Council�s administration offices on a daily basis including attendance for evening meetings.
2. To provide out of hours key holder duties in the event of emergencies.
3. To be available for additional overtime for weekend attendance for opening and closing of buildings as required.
4. The raising of flags at Catmose on designated days and occasions.
5. To support the smooth operation of the day to day management of meeting suites including the preparation of rooms to meet specific client requirements including furniture layout, presentation equipment, refreshments etc.
6. To provide attendance and assistance at Council functions when necessary.
7. To assist in the maintenance and monitoring of the security and safety of the premises and grounds at all times for compliance with agreed procedures and systems including the operation of various security systems.
8. To support the Property Section in the provision of minor maintenance, repair and improvement around the premises together with the reporting of items requiring attention by relevant contractors.
9. To assist in the routine checks of fire and emergency lighting systems in accordance with necessary procedures

Job Category:  Social Care Qualified
Job location Monnow Vale Health & Social Care Facility, Monmouth, Monmouthshire, NP255BL
United Kingdom
Monmouthshire County Council
Hours per week: 37
Start date: Immediate start
Salary: £29.24 Per Hour


Monday to Friday working from Monnow Vale Site or Usk Hub, including duty


You will be expected to work alongside the person, carers and colleagues to complete integrated or multi-disciplinary assessments, which are ‘person-centred’ and take account of an individual’s strengths and ‘what matters’ to them. Where appropriate, you will also be expected to develop care and support plans, which describe how the person will be supported and define ‘personal outcomes’, which are then used to inform and measure the effectiveness of interventions moving forward. Through your involvement, you will be expected to empower people creatively, to promote the well-being of individuals, carers and their communities, in sustainable ways. You will be expected to maintain a caseload. 

Operational

• To provide easily accessible information and advice through an immediate response service.
• To ensure Fair Access to Care guidance is applied for all citizens as agreed byMonmouthshire County Council.
• To work alongside people to help them identify risks to their independence using a range of tools. 
• To undertake relevant risk assessments and develop risk management plans when necessary
• To work alongside people to explore options which would support them to live as independently as possible in their communities.
• To support people through the hospital discharge process aiming to make everyday count post discharge in an appropriate community setting.
• To work with people to help develop solutions and personal support plans.
• To provide people with the information they require to make choices about funding options.
• To ensure that people’s rights are upheld under the Human Rights Act and the Mental Capacity Act and that their voice is always heard and least restrictive Practice is  applied. 
• To carry out financial assessments with people in line with local and National frameworks
• To maintain accurate financial records and agree any expenditure with person with delegated budget responsibility.
• To work with communities, a range of providers and partner organisations to develop community based solutions.
• To provide specialist social work assessments as part of comprehensive assessments e.g. Continuing Health Care Assessments, Mental Capacity Assessments
• To prepare and contribute to the production of reports or applications for case conferences, Adult Protection meetings, Quality Assurance group, Court of Protection etc.
• To carry out non criminal investigations under the Protection of Vulnerable Adult Guidance All Wales Interim Policy on the Protection of Vulnerable Adults.
• To ensure needs, personal outcomes and wellbeing are met in accordance with the Social Services and Well-being (Wales) Act 2014.

Job Category:  Interims
Job location Civic Campus, Euclid Street, Swindon, SN1 2JG,
United Kingdom
Swindon Borough Council
Hours per week: 37
Start date: Immediate start
Salary: £34.91 per hour

Job Purpose

Role Profile

The post holder will be a key contributor to delivering the revenue repairs service to approx. 10,500

tenanted homes, 3,000 garages and 700 corporate and commercial operational Council owned properties.

Key Accountabilities

� Assist in managing day to day repairs in both domestic and commercial buildings and ensuring that

the work is carried out to a high quality, represents excellent value for money and achieves a high

level of customer satisfaction

� Assist in managing the safety inspection programme to both domestic and commercial operational

properties, to ensure they are carried out in accordance to Regulations and in accordance with

service standards with respect to quality and timescales, legal obligations.

� Undertake surveys on properties to diagnose gas service faults and identify the most appropriate and

effective solution

� Support neighborhood housing officers in diagnosing and dealing with complex technical matters that

they may identify

� Raise day to day works orders and any necessary variation orders that are accurate and timely

� Raise follow up works orders, to ensure that systems do not fail, ensuring that these orders are

accurate and timely.


Knowledge & Experience
Candidates must have substantial knowledge and experience in the following areas of business and will be
required to provide evidence of this:
� 2-years� experience of building surveying and inspection, including contract administration
� Knowledge of construction methods
� Knowledge of building faults including their diagnosis and appropriate remedial measures.
� Understanding of the legal framework relating to disrepair
� Understanding of how to work effectively with non-technicalstaff, tenants, leaseholders and building
users and delivering a customer focused service including providing for diverse needs
� Experience of using computer applications including Microsoft Word and Excel.
� Knowledge of construction health and safety legislation including the Construction Design and
Management regulations
� Knowledge of planning and building regulations
� Knowledge of other relevant legislation and good practice.
Qualifications
� Higher National Certificate or equivalent
� Current driving licence
Decision Making
� Diagnosing repairs and recommending repair solutions
� Deciding on most cost effective repair to be carried out
� Approving expenditure on day to day repairs
Creativity and Innovation
� Identifying and introducing service improvements
� Flexibility in delivering the repairs service
� Producing communication presentations and articles
Job Scope
Number and types of jobs managed
� 40,000 repairs and inspections
Typical tasks supervised/allocated to others
� Technical support and administration.

• Job Category:  Housing
  Job location Ashfield District Council, Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA,
  United Kingdom
  Ashfield District Council
  Hours per week: 37
  Start date: Immediate start
  Salary: £25.04 per hour
  
  
  Role is to be office based at Kirkby in Ashfield and will support with the investigation, acknowledgement and response to complaints over various service areas. The successful candidate should have knowledge of handling complaints in the social housing environment, good analytical and IT skills. An awareness of the Housing Ombudsman Service's Complaint Handling Code would be preferrable. The role will be 37 hours per week, set over 5 days (Monday to Friday) with flexible hours between 8am & 5pm.
  
  
  Assist with the collation and review of information relating to expressions of dissatisfaction
• To acknowledge complaints in writing
• To support with the drafting of complaint responses
• To support with the drafting of complaint investigation notes
• To ensure that complaints are handled in line with the Housing Ombudsman Service's Complaint Handling Code and the council's complaints policy/procedure
• To support with the preparation of complaint information for submission to the Housing Ombudsman Service
• To support with the implementation of complaint learning outcomes, recommendations and orders
• To ensure that accurate complaint records are maintained