Jobs

Job Category : Revenues / Benefits
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £21.31

PURPOSE OF THE JOB
This role is to act as a liaison point between the Temporary Accommodation Income team and the Hackney Money Hub.
The overarching intention is to secure settled accommodation for individuals and families in temporary accommodation, by tackling the rent arrears and/ or other financial barriers that prevent residents from “moving on”.
The Temporary Accommodation Move On (TAMO) officer will join the Hackney Money Hub team specifically to support individuals and families in temporary accommodation (TA) who have fallen into arrears. The intention is that, through support from the TAMO officer, individuals and families in TA will maximise their income, increase their money management skills, start managing their arrears and, ideally, come to an arrears repayment arrangement. The TAMO officer will provide holistic support through money management advice and guidance, income maximisation, including benefits claims, and one off financial support, such as Discretionary Housing Payment. Combined, these actions will allow them to secure settled accommodation.

Person Specification
Has experience of best practice in building relationships and working with vulnerable residents with complex needs, towards positive behaviour change
Has experience of income maximisation, including identifying entitlement to benefits, and wider support including free school meals, healthy start vouchers, warm home discounts and social tariffs for water, and broadband / phone bills.
Has and maintains a detailed working knowledge of law, practice, council policy and guidance relating to financial support, such as:
Disability-related welfare benefits including PIP, DLA and Attendance Allowance
Good working understanding of Housing Benefit and how it is calculated
Council Tax Benefit and Council Tax Reduction
Discretionary schemes: DHP, HDCSS and CTRHDS
Housing 
Tenancy 
Lettings
Benefits advice
Debt and money management
Income maximisation
Security of tenure

Has the ability to manage own workload and manage conflicting priorities in a working environment that is subject to frequently changing circumstances in order to achieve targets within challenging timescales.
Has an understanding of income and expenditure reviews, ability to complete income and expenditure sheet, identify ‘reasonable’ and ‘unreasonable’ expenditure and, using this information, provide money management advice
Is able to identify where a resident has problem debt and signposting to specialist debt advice services
Has good organisational skills and the ability to prioritise your workload to deliver to tight deadlines, targets and performance standards.
Has excellent verbal and written communication and presentation skills and the ability to communicate effectively with a range of audiences including partner services and agencies and the ability to explain complex processes in simple language.
Has good organisational skills and the ability to prioritise your workload to deliver to tight deadlines, targets and performance standards.
Excellent verbal and written communication and presentation skills and the ability to communicate effectively with a range of audiences including partner services and agencies and the ability to explain complex processes in simple language.
Experience of customer service; in dealing with people on the telephone and in person
Experience of effective partnership working with agencies and stakeholders and the proven ability in engaging, negotiating and consulting with a wide range of audiences.
Ability to exercise good judgement.
Experience of reflective practice and peer support.
Comfortable with change, welcoming it as an opportunity to grow.
Ability to travel around the borough in order to attend community events.
Experience of working flexibly to meet the needs of the service and its customers.
Experience of assisting vulnerable and challenging customers.
Ability to mediate and negotiate effectively.
Experience of dealing with and advising customers in a user-centred manner.
Ability to adapt to new legislative, technological and financial developments whilst maintaining services outcomes in periods of change
Ability to analyse and understand complex information.
Experience of building positive relationships with a range of both internal and external customers and stakeholders.
Experience of cross-organisational working, taking into account the views of others and arriving at solutions of mutual benefit.
Experience of creating a culture of learning, to maintain a capable and high performing workforce
Be available to work outside normal working hours including at weekends if required
Must demonstrate an understanding and be committed to the Council’s Equalities policy carrying out all duties with regard to the policy.
Must demonstrate an understanding and appreciation of the importance of confidentiality.
Must demonstrate an ability to carry out research independently using electronic communication systems and other sources of relevant information.
Experience in or ability to learn digital tools such as the LIFT dashboard to identify residents in or near financial hardship through a data-driven approach.
Officers involved with Benefits and discretionary awards processing will comply with the required security checks for the Department for Work and Pensions and Cabinet Office.
Officers will be required to complete a declaration of interests’ submission for this post.

Job Category : Planning / Policy
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £18.61

PURPOSE OF THE JOB:

To be responsible for the processing of Development Management matters within an area based or function based team including responsibility for the handling of pre-application advice, planning applications, appeals and enforcement including negotiations with developers and other interested parties, securing financial and other community benefits through legal agreements.

To work in conjunction with the Area Team Leader in achieving timely, effective planning outcomes which uphold the Council’s Core Values and meet the challenges of Best Value and Comprehensive Performance Assessment.

To be accountable to the Area Team Leader for achieving agreed Service outcomes and personal appraisal targets.

To ensure statutory and legal obligations are delivered and communicated in a customer focussed manner, optimising available resources.

To provide advice and support to junior colleagues within the team as required.

To deputise for the Area Team Leader as required (P03)

To represent the Council as an expert spokesperson on issues related to their functional area of responsibility.(P03)

Knowledge

A knowledge and ability to promote and implement equal opportunities in accordance with Council guidelines. Short listing Criteria

Able to understand plans and drawing related to complex planning applications and projects.

Knowledge and ability to operate IT systems and equipment.

An extensive knowledge and understanding of planning legislation.

Knowledge of planning issues as they affect the inner city.

Knowledge of Best Value criteria. Short listing Criteria

Experience of developing AND/OR implementing service improvements projecting including understanding of Best Value and other quality assurance systems (P03)

Experience of ensuring the delivery of Planning Projects and or Development Management functions within agreed timescales and with quality outcomes.

Work related experience

Experience of providing services to customers and being accountable for these services.

Experience of a wide range of development control work, and the ability to deal with complex applications and/or projects.

Qualifications

A relevant qualification in Town Planning or equivalent which supports membership of the RTPI or a postgraduate qualification in a related discipline combined with relevant experience in the field of development management and evidence of commitment to attain a necessary relevant qualification in Town Planning. Mandatory

In depth post qualification experience in Planning of which a significant element relates to the Development Control process.

Job Category : Admin / Clerical
Location : London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 16:30
Salary: £21.28

Required to be based in Haringey (Broadwater Farm Tottenham) at least three days per week, preferably 4
Role will also incorporate some office management tasks
Role will be supporting two heads of service and their teams, including diary and email management, liaison with other departments, organising meetings and minute taking
Experience of working as an EA or similar in a Local Authority environment is desirable

Duties and responsibilities

1. Responsible for managing the Head of Repairs and Maintenance, office, diary and itinerary as appropriate.
2. Consistently provide an excellent Executive Assistant service.
3. Act as the first point of contact and screen telephone and other enquiries, initiate appropriate action, deal with enquiries, help to resolve queries where possible, and provide the Head of Repairs and Maintenance, with an indication of items of importance or interest. This includes progressing and chasing responses to enquiries to the Head of Repairs and Maintenance.
4. Make decisions and act on behalf of the Head of Repairs and Maintenance within agreed parameters
5. Prepare for and service Senior Management meetings, Improvement Board meetings and all other meetings as directed by the Head of Repairs and Maintenance. Progress post-meeting actions within set timescales.

Knowledge and Experience
⦁ Substantial Executive Assistant experience at senior level and ability to demonstrate success within the role
⦁ Experience of project work
Experience of dealing appropriately with Councillors, Senior Managers and residents

Skills and Abilities
⦁ Excellent IT skills, including, word processing, spread sheets, electronic diary management, internet and e-mail
⦁ Ability to communicate at all levels with a wide range of telephone and personal callers as well as staff
⦁ Ability to confidently maintain positive contacts and relationships with key stakeholders including Board members and Councillors
⦁ Ability to take minutes
⦁ Excellent written skills
⦁ Ability to deal effectively with problems and enquiries
⦁ Ability to exercise tact, discretion and sensitivity
⦁ Proven ability of dealing with confidential matters
⦁ Demonstrate success as an effective team member
⦁ Committed to equal opportunities in all aspects of your work
⦁ Able to take a positive problem solving approach to your work
⦁ Willingness to tackle any task in the interests of the business
Demonstrate the ability to act on your own initiative

Job Category : Catering & Hospitality
Location : The Box, Plymouth City Council
Hours Per Week : 30.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £16.00

• Preparing and monitor food production, cooking and presenting high quality dishes for café and event catering.
• Keeping up with industry trends and creating new recipes with the Sous Chef & Commis Chef.
• Creating and reviewing the menu, ensuring that inventory of stock is completed.
• Ensure compliance with applicable health and safety standards within kitchen are achieved.
• Following the budget set by the General Manager, ensuring that menu is costed correctly and minimising waste.
• Ordering food for the kitchen.
• Training and developing staff as instructed by General Manager.
• Maintaining a clean and safe kitchen to FSBB standards.

Job Category : Admin & Clerical
Location : Council Offices, Broxtowe Borough Council
Hours Per Week : 10.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £15.11
Main Duties and Responsibilities:

1. Act in the roles of Event Manager, Assistant Event Manager, Infrastructure Manager or Stage Manager at public events organised by the Council to make dynamic on site risk assessments and ensure appropriate legislation and best practice standards are met.
2. Use strong analytical and communications skills to respond to and resolve issues in order to protect and enhance the Council’s reputation with subcontractors, volunteers, colleagues, civic dignitaries, artists and members of the public.
3. Manage arts and events development projects including infrastructure, health and safety, community groups, artist liaison and marketing. Manage the contributions of others to ensure deadlines are met and maintaining accurate information relating to specific work areas.
4. Ensure event health and safety at locations with diverse variables, taking responsibility for emergency procedures, access, egress, traffic management, risk assessment, Construction Design Management planning, security and first aid.
5. Research sector specific developments and keep abreast of current trends in order to assess the relative importance of and demand for events, arts and play development initiatives and ensure an effective and attractive offer for residents.
6. Liaise, negotiate and contract manage suppliers, subcontractors, artists, infrastructure and activity providers to ensure their legal compliance, through the checking of supplier risk assessments, food hygiene, public liability insurance cover, ADIPS (ride testing) and electrical equipment testing documents.
7. Liaise and negotiate with stakeholders to manage conflicting priorities and deadlines for projects and high profile events to ensuring best value for residents.
8. Provide professional and confident communications to resolve contentious and sensitive issues during the organisation and delivery of events to protect and enhance the reputation of the Council, including management of conflicting needs, expectations and demands from a range of stakeholders of all levels of seniority.
9. Liaise with Senior Officers, Elected Members, Town and Parish Councils, MPs, project partners and the public providing advice, guidance and direction relating to events and cultural activity such as appropriateness of venues, contracting of artists and subcontractors, assessing financial and health and safety risks, marketing and budget management
10. Work in conjunction with partner agencies, including the Police, Fire Service and Highways Authority to ensure that their advice and priorities are considered and where appropriate, implemented into event planning and delivery.
11. Plan, produce and co-ordinate marketing activity for events and arts development activities including writing content tailored to a variety of different channels and audiences, using the content management system to edit web content and working with colleagues to develop social media strategies and email campaigns.
12. Liaise with the wider Communications Team to ensure that publicity and marketing materials effective and meets the needs of corporate strategies, brand guidelines and accessibility legislation.
13. Manage devolved budgets, identifying additional income such as sponsorship and grants to supplement existing funds.
14. Accountability for resources to include the accurate handling and security of cash or cheques where applicable, and the maintenance, inventory, insurance and storage of events materials and stock.
15. Undertake tasks to ensure business continuity of the service in the absence of the manager.
16. Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.

Job Category : Facilities & Environmental Services
Location : Raglan Depot, Monmouthshire County Council
Hours Per Week : 17.50
Start Date : Immediate start
Start Time : 15:30
End Time : 19:30
Salary: £12.00

Your responsibilities are to:-

To complete cleaning tasks of washing floors and walls, sweeping, empting litter bins, polishing and dusting.
To undertake the cleaning of sanitary areas.
To safely operate vacuum cleaners and polishing/scrubbing machines.
To ensure that adequate stock of cleaning materials are maintained.
To report all faults of cleaning equipment to the supervisor.
To ensure the correct use of chemicals at all times.
To work as a member of Monmouthshire’s Facilities Unit at any site.
To undertake any necessary training for the post.
To observe any requirements outlined by the Monmouthshire Facilities Unit Quality Procedural Manual in relation to quality standards.
To observe Health and Safety regulations, as laid down by the authority to ensure the safety of themselves and others.
To abide by the principals and practice of equal opportunity as laid down in the Councils Equal Opportunities Policy

Job Category : IT
Location : London Borough of Havering
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £19.48

This role is a first line IT support role and is dealing with customers face to face .
Job Purpose:

1. Provide prompt and effective technical support for all aspects of personal computing to users across the Council through resolution of incidents and service requests in line with agreed service agreements, ensuring minimal disruption / loss of service.
2. Ensure delivery of a high-quality customer focused user experience, including fit for purpose systems, and high standards of access, availability, usability, usefulness, and excellent standards of service.
3. Deliver, implement, and support others to ensure that the Council’s values and practises always meet our objectives for security, financial prudence and transparency, inclusion, and sustainability.
4. Actively contribute to the work of a multidisciplinary team, so that all its members benefit from your core skills; promote the generous sharing of expertise and create opportunities for continuous learning and development.
5. Actively contribute to Council-wide and directorate initiatives that will achieve and implement the Council’s priorities and corporate objectives and meet the user needs of Havering and Newham residents and businesses.

On a rota basis and working with senior colleagues, ensure the effective delivery of support to users, including out of hours support where applicable, for which additional payment will be offered.
Qualifications
Degree or equivalent work-related attainment or experience
Experience
⦁ Demonstrates an awareness of risk and taking an analytical approach to work.
⦁ Investigating, and resolving complex issues
Has gained a thorough knowledge of the domain of the organisation.

Skills (from Skills Framework for the Information Age)

Incident management (level 4)
⦁ Ensures that incidents are handled according to agreed procedures. 
⦁ Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. 
⦁ Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents. 
⦁ Contributes to testing and improving incident management procedures.

Customer service support (level 3)
⦁ Acts as the routine contact point, receiving and handling requests for support. 
⦁ Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution. 
⦁ Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. 
⦁ Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation.

Service level management (level 3)
⦁ Monitors service delivery performance metrics. 
⦁ Liaises with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.

Attributes
⦁ Facilitates collaboration between stakeholders who share common objectives.
⦁ Shares knowledge and experience in their own specialism to help others.
Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences when engaging with colleagues, users, suppliers and partners.
Able to demonstrate and evidence a highly developed Competence in:
Incident management (level 4)
⦁ Ensures that incidents are handled according to agreed procedures. 
⦁ Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. 
⦁ Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents. 
⦁ Contributes to testing and improving incident management procedures.

Customer service support (level 3)
⦁ Acts as the routine contact point, receiving and handling requests for support. 
⦁ Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution. 
⦁ Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. 
⦁ Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation.

Service level management (level 3)
⦁ Monitors service delivery performance metrics. 
Liaises with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.

Able to demonstrate and evidence knowledge and experience in

⦁ Demonstrates an awareness of risk and taking an analytical approach to work.
⦁ Investigating, and resolving complex issues
⦁ Has gained a thorough knowledge of the domain of the organisation.

Job Category : Sec / Admin
Location : Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.71

MAIN AREAS OF RESPONSIBILITY:
To own individual enquiries, complaints and customer requests.
To work flexibly across the hours of the Careline Service.
To contribute to the process of continually improving customer access to quality, cost effective services.
To promote a positive image of Careline and Liverpool City Council, working as part of an integrated team.
To assist with delivering the Councils commitment to Best Value and customer service.
To be fully proficient in all aspects of those services delivered through the Careline Service (full training will be given).
To effectively use relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information.
To provide accessible and comprehensive information and advice to customers on all Careline services by keeping up to date with all aspects of services.
To use, develop and maintain procedures and codes of working practice that maintain and enhance a quality approach to service delivery.
To carry out administrative services including duties related to customer contact including demonstrating appropriate systems to visitors when required.
To assist the Team Manager in the development of new staff and trainees through mentoring, job shadowing and acting as a ‘champion’.
Ensure that all work functions and where appropriate, line management responsibilities, are undertaken in accordance with all related Health and Safety legislation and relevant codes of practice.
Develop the City Council’s commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Job Category : Operational & Support Staff
Location : NEATH CIVIC CENTRE, Neath Port Talbot Council
Hours Per Week : 37.50
Start Date : Immediate Start
Start Time : 06:00
End Time : 14:30
Salary: £13.24

Job Category : Legal
Location : Newham Dockside, London Borough of Havering
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
pay rate £20-30ph Umbrella depending upon experience.

Legal Officer (Property and Regeneration),

Job Purpose
⦁ To support the lawyers in the provision of legal advice to the Councils, Members and Officers, and support the provision of legal solutions in relevant areas of legal work to enable the Councils to progress with corporate goals.
⦁ To assist lawyers and senior lawyers in the provision of legal expertise, in a shared back office support service, contributing to the delivery of a portfolio of high quality, solution focused legal work in more than one discipline and across multiple sites, to customers in different organisations.
To provide legal and administrative support across Property and Regeneration

Specific Responsibilities

1. To support the lawyers and senior lawyers with a caseload of legal work, including personal responsibility for matters, including, but not limited to, carrying out research, drafting court pleadings, statements and correspondence, preparation of bundles and instructions to counsel, telephone conversations with customers and third parties in respect of cases, attendance at court with counsel as required, and at meetings with customers and third parties. Appropriate supervision as required by Lexcel will be provided, but the Legal Officers will be expected to work autonomously to produce creative and innovative solutions to legal issues
2. To provide support if required to strategic projects across multi-functional teams,
3. To carry out advocacy on preliminary matters if required to do so, and not to instruct external support except in accordance with agreed procedures
   To work with the Administrative Support Team to ensure that all
4. support tasks are carried out at the relevant level
5. To provide advice to customers on legal matters, and liaise with other parties in proceedings in respect of the conduct of the case, with the ability to and responsibility for making appropriate decisions without supervision
6. To work some evenings, weekends and occasional public holidays in order to meet the service requirements of customers and in order to ensure appropriate representation of the Councils with residents, elected members, and external bodies.
7. Other duties – the job description indicates the main areas of activity for this post. From time to time other tasks/duties maybe required which are commensurate with the general area of responsibility and grade of the post.

Able to demonstrate and evidence a highly developed Competence in:
A legal qualification up to degree level or relevant equivalent work experience in legal practice relating to Property and Regeneration

Able to demonstrate and evidence
Knowledge and experience in:
⦁ A basic understanding of the workings of local government and the challenges being set by the new local government agenda along with the financial, legal and political context of local government.
A basic knowledge of local government powers and law and practice relating to Property and Regeneration

Job Category : Housing
Location : London Borough Of Barnet, Barnet Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £39.73
Purpose of Job:

To provide technical professional enforcement services with the overall aim of protecting and improving the health, safety and welfare of every resident, worker and visitor within the Borough.
· The post holder will be required to undertake their duties in the Private Sector Housing Team in one of the following sections:-
· HMO Licensing
· Housing Enforcement
· Empty Properties
The post holder will operate flexibly and changes in priorities may involve the post holder being employed in any of the above areas or Regulatory Services.

Professional Membership/Qualification
Successful completion (or imminent completion) of an Environmental Health degree or postgraduate MSc course, accredited by the CIEH in Environmental Health (Housing Enforcement Officer)
Or
Demonstrable professional experience in the relevant specialism
Fully qualified EHORB registered and eligible for Corporate Membership of the CIEH (EHO)

Experience & Knowledge
Existing technical knowledge of the relevant areas of Environmental Health or the ability to develop technical knowledge.
Experience of taking enforcement action.
Excellent interpersonal and negotiation skills and able to communicate clearly both verbally and in writing with a wide range of contacts and to deal with difficult or complex issues
Ability to accurately draft legal documents

Skill & Ability
Competent user of Microsoft Office specifically Word, Excel, PowerPoint, and Outlook
Ability to accurately record data using specialist data management systems
Is self-motivated and able to work under pressure to meet deadlines and targets whilst producing work to a high standard.
Adaptable, has as a flexible attitude and is able to adjust to change in tasks at short notice.
Able to progress sometimes complex cases in a timely manner accurately and in accordance with the relevant legislation and guidelines

Job Category : Housing

Location : County Hall, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 08:00

End Time : 16:30

Salary: £15.70

To lead the housing lettings service within the council. The role supports the delivery of timely relets of void council homes, reletting properties in line with the Homefinder Somerset Policy and the council's Lettings Policy. The post holder will be responsible for the relet of around 400 council properties a year, ensuring compliant advertising, short listing, verification, offers, and reletting within agreed timescales to minimise rent loss.

To ensure the service lets properties in line with CORE requirements (and evidenced through CORE returns to DLUCH) as well as meeting the Regulator of Housing's consumer standards on lettings and voids.

Manage a team of letting officers and provide technical advice and guidance. 

Responsible for Lettings performance including regular reporting on long-term voids and progressing them to resolution.  

Jointly responsible with the Voids manager for lettings and void performance and meeting the HRA Business Plan targets on Voids. 

Provide advice on lettings queries and support delivery of the lettings process.  

Responsible for co-ordinating the voids and letting process for the Council’s Housing Stock. 

Provide specialist advice to new tenants from first point of enquiry through to completion of their tenancy, ensuring agreed targets are met. 

Create and promote property criteria for potential tenants and verify shortlisted candidates to ensure the criteria and affordability is met. 

Create and apply Local Lettings Plans to address issues in a defined area or as part of a development project in line with Section 106 agreements e.g., local connections or to address serious anti-social behaviour.

Manage transfers between council properties (e.g. inability to continue in current home due to fire risks; or move to adapted property to forgo need to adapt existing property; or serious threats of harm to staying in current home). 

Authorise lettings of properties outside of the Homefinder Somerset scheme in exceptional circumstances. 

Liaise with the Sheltered Housing and Extra Care Specialist over letting of Extra Care Housing in line with agreed policies and referrals from Adults Social Care.

Advise on internal transfers and mutual exchanges.

Qualifications

Essential:  Housing Management qualification regulated by Ofqual equivalent to a Level 4 or 5 Certificate or Diploma in Housing, or a foundation degree from the Chartered Institute of Housing – As required in the Social Housing Regulations Bill.

Knowledge

Essential: Substantial in-depth knowledge and understanding of Lettings Management.

Experience 

Essential: Experience of holding a similar role at a senior level in a Lettings Service, ideally within social housing. 

Experience of leading, managing and motivating staff, within a customer focussed environment. Experience of implementing policies and procedures.  

Experience of monitoring, achieving, and exceeding individual targets.  

Experience of contributing to service improvements that takes account of the needs of diverse stakeholder groups.

Desirable: Detailed knowledge of Housing Act 1996 Part VI and VII as amended by the Localism Act 2011 and Housing Act 1988 as amended by the Homelessness Act 2002, Homeless Reduction Act 2017 and the relevant codes of guidance.

Three years’ experience within the social housing or similar community focussed environment.   Experience of working with vulnerable customers and customers presenting challenging behaviour

Skills 

Essential: 

Positive, outcome focussed approach. 

Ability to develop effective working relationships with stakeholders at all levels. 

Excellent written and verbal communication skills. 

Ability to write clearly, accurately and appropriately to the needs of a diverse audience.

Desirable: Effective interpersonal skills with the ability to build trust and form relationships.  

Job Category : Social Care & Health Qualified

Location :County Hall, Monmouthshire County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £29.47

Friday working hours are 9 - 4.30pm

There is a mix of office NP15 1GA, USK and hybrid working

Supportive management team

Role is full time 37 hours

Your responsibilities & key duties are to:-

Social Workers in Monmouthshire will undertake a range of duties in connection

with the assessment and planning of services for children, young people and

families/carers.

 Possess a high quality of professional social work knowledge and skills.

 Have a good knowledge of relevant legislation, policies and procedures

relevant for working with children and families.

 Manage a caseload that includes complex and diverse cases, involving

assessments, reviews and the preparation of reports.

 Be confident in presenting information in formal meetings and at court.

 Work in a flexible and imaginative way to provide support and advice for

children, young people, their families and carers.

 Complete quality assessments of individuals and families; analysing strengths

and risks.

 Formulate plans to meet assessed needs and risks building on strengths of

children, families and carers.

 Implement agreed plans to safeguard children and to increase the capacity

and resilience of their parents and/or carers.

 Undertake office duty and respond to crises, as and when required.

 Work as part of a team and contribute to the development of the service.

 Be willing to supervise Social Work students.

 Initiate, develop and sustain effective working relationships with foster carers

as professionals.

 Initiate, develop and sustain effective working relationships with partner

agencies.

 Develop your own professional skills through supervision sessions and

through undertaking appropriate training and development.

 Maintain your awareness of changes in legislation, related policies and

practices and implement these within own professional practice.

 Maintain accurate records, which are up to date.

 Work in a flexible way, if the need arises, so that tasks not specifically

covered in this job description are undertaken.

 Registered with the Care Council for Wales.

 Maintain safe working practices for self and others, in accordance with the

authority’s policy statement on Health and Safety at Work.

Person Specification

How will we know if you are the right person for the role? As the successful

candidate you will have demonstrated:-

Education, qualifications and knowledge

 A recognised Social Work qualification

 Knowledge of current relevant legislative framework and national policy

 A working knowledge of child development and protection theories, including

attachment theory and the needs of Looked After Children/Children in

Need/children in the Child Protection system

 Understanding and knowledge of adoption, fostering, disability, and children

and families issues as appropriate to work setting

Experience

 Relevant post qualifying experience of working within a statutory fieldwork

team working with complex family situations

 Experience of writing and presenting formal reports, assessments and

statements

 Experience of working in partnership with other agencies and building

effective working relationships

Communication and interpersonal skills

 Good organisational skills including recording skills and use of I.T.

 Good communication skills both orally and in writing

 Good assessment skills

 Direct work skills with children, families and carers

 Effective negotiating and interpersonal skills including the ability to manage

conflict

 Ability to prioritise and to work effectively on own initiative as well as within a

team

Personal attributes

 Commitment to continued professional development

 A genuine commitment to the involvement of service users and carers

 Enthusiasm

 Innovative ideas and flexibility

 Willingness to abide by the Council’s Equal Opportunities Policy, including

undertaking appropriate equality awareness training.

 Understanding and respect for the principles of confidentiality

Other

 A current full driving license and access to a car

 A current enhanced DBS (Disclosure & Barring Service) check

 Registered as a Social Worker with the Care Council for Wales.

Job Category : Sec / Admin

Location :Guildhall, Hull City Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £14.16

As the gateway to the AD OD & HR, to provide a professional, proactive and responsive PA/Secretary role to the AD and management team of OD/HR setting the tone for engagement with the service. To provide an administrative service to the Policy, Projects and Industrial Relations Team including support for job evaluation and provision of management information. 

The post holder will work to ensure all management needs are met efficiently and effectively, which will require them to effectively use their own judgement and initiative, proactively identifying priorities for the AD and making sure that the wider management team is kept fully informed as to progress.

Anticipate future needs of OD & HR AD responding fully and efficiently to enable them to be more effective in their role. Work with the AD to prioritise meetings, calls and workload, using their judgement and initiative to provide responses and advice for consideration. Proactively forward plan, manage the AD diary to avoid clashes, raising issues promptly and supporting the AD to enable them to be well organised and prepared for meetings.

Provide background information for all key meetings sufficiently in advance to ensure that they are effectively prepared and can use the meeting to progress the OD/HR agenda; this information is to form part of a complete day file that is accessible and timely.

Oversee the progress of issues being dealt with by the AD, ensuring they are prioritised and effectively responded to in a way that is consistent with the council’s strategic priorities

Provide support to the Policy, Projects and Industrial Relations Team relating to the administration of the job evaluation schemes as directed and on any wider administration required.  Delivers quality, easily accessible management information that meets the needs of customers and the wider OD/HR service.

Undertake specific projects under the guidance from the Assistant Director for example support for Team Hull Awards, staff networks etc. Use full range of technology available.

To provide financial and admin support to the OD/HR Management Team as required e.g., raising purchase orders and processing invoices, minute taking etc.

First point of contact and responsibility for responding and/or seeking resolution and co-ordinating responses to complaints, queries and requests from a wide range of stakeholders including elected members and MP’s, exercising appropriate judgement and diplomacy and ensuring timely responses are received.

To take opportunities for self-development to aid the improved functioning of the service, also working with other PA’s to establish modern, fit for purpose systems.

To take a lead role in managing the corporate industrial relations framework, e.g. SACM/CJCNC meetings, agenda setting meetings and providing secretariat support. Liaising with TU colleagues and management to ensure a smooth and efficient functioning of the Industrial Relations.

Assist in advancing the use of technology to support HR e.g. recruit, ERP/HCM-, web based information, process enhancements and contribute to the development of the OD & HR team plan.  Develop and apply information technology to convey and or extract information e.g. sickness absence reporting, to support the service and identify any service area specific interventions, initiatives and requirements.

Liaise with internal staff and external agencies to obtain and research, analyse and collate often complex, conflicting, confidential and controversial information and present findings to the Assistant Director. Support the requirements of the Assistant Director through the provision of minute taking as required at various meetings.

The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

1.         Qualifications

            NVQ Level 3 Business Administration or equivalent level of experience

            Office 365 suite 

2.         Relevant Experience:

            Significant experience of providing PA support to officers in a complex and fast-moving office, including examples of anticipating and dealing with issues and effective diary management 

            Evidence of identifying and resolving critical and conflicting issues and demands

            Examples of establishing and maintaining information management and effective admin systems including SharePoint and Microsoft Teams channels 

            Evidence of using Microsoft tools to provide efficiencies within the role 

            Experience of delivering minutes and other written materials that are correct the first time (showing therefore an understanding of the subject, and preparation for the meeting etc.)  

            Experience in undertaking research projects and presentation of findings

3.         Skills (including thinking challenge/mental demands):

            Excellent literacy, numeracy and IT skills

            Excellent organisational and prioritisation skills, able to work effectively with minimal supervision to meet challenging objectives and deadlines

            Highly developed analytical and research skills to undertake research and investigation and the compilation of briefings, summaries, synopsis and abstracts 

            Ability to deal with, often complex and major, telephone personal and written enquiries/complaints 

            Ability to work accurately to deadlines with attention to detail

4.         Knowledge:

            Developed understanding of a broad range of office systems and IT solutions including knowledge of Microsoft suite

            Broad understanding of the strategic and corporate issues affecting and influencing the Council

            Broad knowledge of sources of research information both from within and outside the Council

5.         Interpersonal/Communication Skills:

Verbal Skills

            Ability to establish professional, effective working relationships with a range of partners/colleagues 

            Exceptional communication and interpersonal skills including negotiation, influencing and consensus-building skills. Good networking and relationship-building skills   

            Ability to respond positively and function effectively under pressure, prioritising tasks and maintaining a professional image 

            Ability to work at a senior level and form a good working relationship at all levels elected members and partners

            Written Skills

            Excellent written and oral communication skills

            Ability to produce high quality written notes, letters and email responses that are appropriate, timely and accurate

Job Category : Management

Location : Laurence House - Second Floor, Lewisham Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £38.43

We currently have a vacancy for a group manager vacancy in our MASH Service. Lewisham MASH is our front door for Children Social Care and Target Early Help, the service includes our emergency Duty Team which provides out of hours social work services for adults and children.   

The service has a well-developed multi agency partnership, with key safeguarding partners co-located.  At Lewisham MASH we have developed a strong performance culture, with a focus on quality child centred decision making.  The JTAI in November 2022, commented positively on the quality of practice within the MASH service.    

As a group manager, you will be a key member of the extended senior management team. You will manage a service area consisting of 4-5 teams and you will be responsible for practice improvement in your service area using Signs of Safety as our practice framework.  You will be a skilled and reflective practitioner and leader and will have a clear vision of what good practice with children and families looks like.  You will be able to use and analyse performance data effectively to support our work with children and families.   You will also supervise 4-5 team managers and support them in their professional development. 

Whilst the service is primarily based in Laurence House, Catford SE6, we operate a hybrid approach whereby you may be required to work both in the office and from home as determined by service requirements.