Jobs

Job Category : Childrens Services
Location : Bracknell Forest Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £96.15 per day

• To provide effective and efficient administrative support to the wider SEND Service, including: taking and distributing high-quality minutes for internal and external meetings; supporting with telephone and email correspondence; and providing diary management support for the Head of Service and Interim Head of SEND as and when required.
• To provide high-quality confidential support in relation to coordination, administration, and implementation of all aspects of the SEND Team’s work.
• Responsible for information management, including maintaining and updating documentation on shared systems, with due regard to data security
• Issuing high-quality written correspondence in line with statutory requirements
  -Liaising with internal and external stakeholders
• To support all SEN Team members to ensure that documentation is appropriately recorded on the required system, that all required persons have appropriate access to data and utilise central storage systems for this purpose
• Responsible for making arrangements for meetings, workshops and other events as required
• To carry out the above duties in line with corporate policies and statutory guidance including Data Protection, Freedom of Information etc.
• It is expected that the post-holder may engage in other duties as delegated or which may be appropriate to the post, and to engage in planned professional development in accordance with the building capacity programme.

Job Category : Housing and Revenues
Location : Nottingham Community Housing Association
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £14.00

In response to an increase in demand we are looking for an experienced ASB Officer to provide case management services to customers, engage with multi agency partnerships to manage more complex cases and provide solutions and where necessary progress cases through court processes, all in line with our policy and procedures.
The successful applicant will have their own caseload and report to our Community Safety Manager Ian Spence and will be an addition to the team of 6 currently managing cases

Knowledge
Demonstrable knowledge of current social housing issues, practice and law.

Qualified to Charted Institute of Housing Level 3 or relevant equivalent ASB qualification or be or be committed to undertaking ongoing professional development commensurate with the role.

Demonstrable knowledge of ASB legislation and court practice.

Demonstrable knowledge of safeguarding legislation and ability to assess and refer cases to safeguarding authorities.

Demonstrable knowledge of Domestic Abuse legislation and the requirements of NCHA’s Domestic Abuse Housing Alliance accreditation.

Demonstrable knowledge of security equipment /systems.

Knowledge of the Regulatory Standards for Registered Providers, including the Neighbourhood and Community Standard.

Skills and experience
Extensive experience relating to the management of Anti-Social Behaviour cases and/or experience of working in a similar role; including partnership working, successful representation in court.

Demonstrable experience of delivering successful customer focused services

Ability to communicate effectively with internal and external customers by demonstrating tact, diplomacy, sensitivity and customer care.

Ability to solve problems fairly and logically

Demonstrable high level of numeracy, IT and literacy skills

Personal qualities, values and behaviours
An understanding of the needs of people from diverse social, cultural and racial backgrounds

Demonstrates putting the customer at the centre of your work.

Tries to do the right thing and acts with honesty and integrity.

Treats people in a way you would expect to be treated by others.

Looks for continual improvement in the customer experience and improved and efficient NCHA business processes.

Demonstrates passion about what you do and the difference you can make.

Acts positively and believe you can provide solutions to problems.

Willingness to promote and adhere to the CLEAR values of NCHA

Job Category : Environmental
Location : Basingstoke and Deane BC
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary; £21.00

We are looking for a Landscape/Horticultural Officer, working full time for up to six months.

Main responsibilities of the role include:

1. To manage the adoption process of new open space, ensuring good quality green space is available and accessible to all, and that new provision occurs in line with new development across the borough.
2. To advise on the open space aspects of planning applications and planning policy.
3. To co-ordinate and supervise the work of direct reports in accordance with the team, unit and corporate priorities.
4. To work with the local community, government agencies and other organisations to plan, develop and enhance the use of parks and open space in Basingstoke and Deane and to provide horticultural support for the team.
   ⦁ Assessing and inspecting delivery of open space implementation on site and liaison with developers, internal and external parties to ensure compliance with planning approvals and permission
   ⦁ Calculation and invoicing of commuted sums and landscape bonds
   ⦁ Review and facilitate the discharge of planning obligations
   ⦁ Liaising with Residents Services officers, Legal Services and other teams to ensure smooth transition of good quality open space from developer responsibility to the Borough Council.
5. Co-ordinate and manage the work of direct reports to ensure corporate priorities are met and high-quality open space is delivered in a timely manner.
6. Advise on open space elements of the planning process.
7. Create and update relevant GIS layers utilised across the council.
8. Formulate and update service maintenance rates which contribute to the council’s fees and charges scheme.
9. Identify local needs in terms of provision and distribution of multi-functional green space and equipped play across the borough in consultation with parishes and partner organisations, and provide input to the annual service planning process of the Natural Environment team and feeding into council strategies and policies.
10. Responsibility for specific service areas/projects and development plans as determined by the annual service planning process.
11. Production of information for Capital and Revenue Estimates, Forward Plans, Records and Statistics, Reports
12. Carrying out small scale landscape improvement works.
13. To develop specific management plans for parks and open spaces.
14. Assist in the promotion and marketing of the Section and the work it carries out.
15. To ensure that service delivery complies with current regulations, accepted professional standards, the council's policies and procedures and appropriate legislation (including legislation on data protection, equalities, health and safety and safeguarding children and vulnerable adults)’.

Job Category : Facilities & Environmental Services
Location : Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £20.83

To support the existing team through a period of change, reporting into the interim Maintenance manager LBB are looking for an experienced Mechanically biased Estates services Technician to support the organisation on an interim basis to deliver the reactive and PPM function of the facilities service currently delivered by a third party provider.
This role will be reporting to the Interim, Building Maintenance officer providing first line response to work requests, assisting with the management of contractors such a writing permit to work and escorting them on site.
The person must be able to demonstrate their competency i.e trade qualification, water hygiene training, and have experience working in a multi site operational maintenance environment.

Job Category : Social Care & Health Qualified (Windsor & Maidenhead)
Location : Town Hall, Achieving for Children
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:15
Salary: £17.72

The SPA Access Officer will be the access point for service users, other professionals and members of the
public taking and managing the referral process for referrals concerning the safeguarding of children.
They will be part of a high impact and high profile service managing initial contacts, where at times there
will be emotional demands in responding to customers, who may be distressed.
They will develop and maintain good working relationships with a broad range of internal and external
partners including the Police, Education, Health, Probation and the voluntary Sector to ensure the
safeguarding referrals are responded to effectively and in a timely manner. The SPA Access Officer will
provide secretarial and administrative support including preparing correspondence, collating papers for
key meetings and performing general office administration . This will include maintaining and updating
the teams database and client database so that colleagues have access to up-to-date records and to
ensure statutory requirements for the storage of client records and other sensitive data are in line with
Borough’s requirements. They will also complete induction visits with new staff and visitors or students
providing appropriate guidance and ensure that they have a good overview of general office procedures
to assist them in their work routines.
Skills and experience
Experience of building strong partnerships, maintaining relationships and co-producing solutions to challenges across a diverse set of stakeholders, including children, young people and their families. Advocating the voices of those we are working with.
Experience of keeping and maintaining records (in accordance with local policy) and producing accurate reports, presentations, written updates to a range of stakeholders (which may include families, children or young people).
Knowledge of statutory legislation (for example Children’s Act) and national policy drivers that will affect children’s services and your role.
An awareness and understanding of the Children’s Social Care Sector and social work practice and relevant legislation underpinning this in particular safeguarding.
Experience of providing front line advice and support to customers.
Good interpersonal skills and a clear efficient telephone manner.
A good communicator who can respond calmly under pressure.
Integrity and the ability to deal with confidential information/matters on a regular basis.
Ability to assimilate and retain a significant and constantly changing volume of information.
Ability to collate and summarise key information for social workers/ social work managers to attend key meetings.

Job Category : Nursing
Location : Newham Dockside, London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £25.87

1. The post holder will provide expert clinical advice, supervision and support to
   the health visiting skill mix team around specific Public health matters (including
   Domestic Violence, Infant feeding, Accident prevention, Safeguarding and
   Extended services link).
2. The post holder will be responsible for the provision of expert high quality family
   centred Primary Health Service to a defined population including those within the
   Early help neighbourhood and Children’s Centres boundaries within the London
   Borough of Newham.
   SKILLS AND ABILITIES:

Ability to work with teams effectively to ensure change is implemented and maintained, and have the ability to work through barriers to change within the teams

Significant experience of working as a health visitor in a team and in managing staff of over 2 years or more

Significant experience of direct management and supervision of qualified and unqualified staff.
Experience of working with Safeguarding issues

Experience of working with children with additional / complex needs

Experience of identifying the development needs of others and giving effective feedback.

Experience of multi-agency working and working across organisational boundaries

Demonstration of evaluation, audit and research skills in practice

Experience as a clinical supervisor/
Credible clinical background, demonstrating excellent clinical decision making skills
Good interpersonal skills including the ability to establish professional credibility with a wide range of professionals.

Networking and developing partnership skills, locally and nationally

Ability to manage staff, conflict and difficult situations and to challenge and support others appropriately and assertively.

Ability to design, record, implement and monitor specific action plans in partnership with child, family/ client, demonstrating sound decision making skills which includes the voice of the child .

Ability to take full responsibility for delegation on rotation within and across teams .

Ability to work autonomously with minimal supervision

Good organisational and time management skills.

Evidence of effective team working

Sound knowledge of the regulatory framework for Public Health Nursing services

Ability to build and sustain positive and effective working relationships / partnerships

Job Category : Trade & Operatives
Location : 48 STATION ROAD, London Borough of Haringey
Hours Per Week : 38.50
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:30
Salary: £20.02

Wet trade multi traders required- Plastering ceilings, walls essential not just patch, will be required to paint, tiling, and all other finishes should be included- additional trades would be preferred but predominantly skilled in wet trades.
MAIN OBJECTIVES OF THE POST

1. Carrying out carpentry work identified on job ticket to an
   agreed standard ensuring any associated work is completed
   or reported back to manager.
2. To undertake the basic duties and responsibilities of the post
   within a framework, this upholds and furthers our Equal
   Opportunities Policies and delivers effective and appropriate
   services fairly and without discrimination.
3. Measuring up for required materials i.e. Doors, fittings etc.
4. Erect, use and dismantle access equipment i.e.. Steps, ladders,
   platforms.
5. First fixing: - floor joists, frames, linings, stud partitions, floor
   boarding, stairs and handrails, fascia boards and soffits etc.
6. Prepared to provide an emergency out of hours service on a
   rota basis (where required).
7. Record and document all work activities and submit information
   to required timescales.
8. To be responsible for personal Health and Safety and for those
   affected by your actions or omissions.
9. Follow Health and Safety instructions given by a Co-ordinator.
   Actively make use of risk assessments system.
10. To be responsible for undertaking weekly vehicle checks and
    reporting defects to the Co-ordinator.
11. Any other duties as deemed necessary by senior staff.
    Ref: CM 01 2
    PERSON SPECIFICATION
12. Ability to build good relations with Client Officers and customers.
13. To be able to deal with customers in a professional, friendly and
    considerate manner.
14. Ability to manage personal workload and cope with a variety of
    tasks.
15. Must be able to use initiative to assess situations and decide on
    appropriate action.
16. Must have a responsible attitude and show genuine concern for all
    works carried out.
17. Ability to work to a high standard of quality and efficiency
    motivated by performance related payment scheme.
    QUALIFICATIONS
18. Hold an NVQ level 3, relevant City and Guilds certificate or
    equivalent.
19. Minimum of 3 years experience is essential.
20. Hold a full clean driving licence

Job Category : Trade & Operatives
Location : Broadwater Farm Community Centre, London Borough of Haringey
Hours Per Week : 38.50
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:30
Salary: £14.07

3 Labourers required for fencing
1 Labourer required for roofing team (scaffolding and working at height experience required)
Purpose of the job:

To carry out the full duties associated with the trade of a Labourer.

Main Responsibilities:

1. To carry out the full duties associated with the trade of a Labourer/Driver including:

a) Carrying our deliveries normally within the borough.
b) Transport to site and erect easy deck scaffolding to be used by others to carry out work later return and safely dismantle and remove.
c) Picking up any rubbish and tipping within the borough.
d) Use Catscan in order to trace and identify pipe work and services in foot paths and verges prior to excavation work being carried out.
e) Working with other trades persons to assist and carry out breaking out and laying concrete/digging holes/ trenches/footing ladders.
f) Sweeping up/tidying sites and alike as directed by our supervisor.

2. To carry out various labouring work for the repairs service.
3. Complete daily pro forma and other forms and provide simple reports as required.
4. Carry out work in accordance with agreed codes of safe working practice.
5. Take all reasonable care when working in a tenant’s property to protect the tenant’s furniture and fittings and generally to comply with Customer Care Code.
6. Wear safety clothing and equipment.
7. Take responsibility for the health and safety activities applicable to the post as set out in the Homes for Haringey policy statements.
8. Ensure application of good equal opportunities proactive with regard to all duties of the post, to treat all colleagues and service users equally and to challenge any discriminatory practice.
9. Promote and represent Homes for Haringey at all levels throughout the organisation and to external bodies.
10. Undertake any other duties consistent with the basic objectives and duties of the post.

Candidate Specification

LABOURER

Knowledge and Experience:
⦁ Must have working knowledge of general labouring including concreting.
⦁ Must be willing to comply with agreed customer care code at all times.
⦁ Must wear safety clothing supplied by Homes for Haringey.
⦁ The post holder must at all times carry out his/her responsibility with due regard to Homes for Haringey Equal Opportunity Policy.
⦁ Must work in a confined space under Flats Stairs and alike.
⦁ Minimum of 2 years experience.
⦁ Hold a current CSCS card.
⦁ Hold a valid driving licence.
⦁ Participation in Emergency Standby Service as and when required.

Skills and Abilities
⦁ Literate and Numerate
⦁ Must be able to deal sympathetically with tenants questions.
⦁ Must be able to work off ladders and scaffolds

Job Category : Admin / Clerical
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £22.75

1. Main Functions:
   1 . Circulate draft terms of reference to key partner agencies for comment by end September 2022
2. Individually invite key partners to the first CDP meeting
3. Oversee development of the agenda for the CDP meeting
4. Ensure all papers are send in a timely manner
5. Check the quality of all presentations
6. Collaborate with internal and external stakeholders on promotion of National Drug Strategy (2022)
   Coordinate the work of public health seniors to develop a local joint strategic needs assessment to understand the scale of local drug problems - by end November 2022
   The Combating Drug Partnership is a new local partnership being set up with the responsibility for delivering the National Drug Strategy (2022) at a local level.
   The aim of the CDP is to reduce the harm caused by drugs in Haringey by creating a joint strategic approach to making decisions on delivery to ensure that the ambitions of the National Combating Drugs Outcome Framework are met. The partnership will be made up of senior's from across police, probation, housing, treatment, those with lived experience and the NHS. This reflects the need to tackle drugs at three levels, supply, treatment, and reduction of demand.
   Haringey Director of Public Health is responsible for setting up and overseeing the work of the new CDP. This post will work with the senior members of the public health team to establish the new CDP and help it meet the three requirements by December 2022 of agreeing terms of reference, completing a needs assessment, and developing a strategy

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £12.41

Working on Subject Access Requests in the Information Management Team
Tasks:
• Main tasks
o Work with Information Coordinators to gather in-scope information
o Review and redact information where necessaary
o Liaise with service heads for quality assurance of in-scope information
o Assist with the responses to information requests – FOI, EIR and SARs
o Assist with the creation and maintenance of a proactive disclosure scheme
o Support the creation, development, and maintenance of an Information Governance framework to ensure compliance information request legislation including the Re-use of Public Sector Information Regulations 2005.
o Create and review information governance policies
o Review and update information sharing agreements

• Ad hoc duties
o Identifying and proposing new ways of working
o Assist in the creation of training material
o Any other duties commensurate to the role

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £13.71

MAIN PURPOSE:
To provide a high quality comprehensive, effective and efficient business support service to the Mayoral Services Manager, the Mayor and Deputy Mayor.
Excellent knowledge of Word, Outlook, PowerPoint and Excel
To provide a high standard of customer service in all contact with Members of Parliament, Elected Members, Council officers, Key stakeholders and the general public.

SUMMARY OF RESPONSIBILITIES AND DUTIES:
To deputise and cover for the Mayoral Services Manager as required to support the efficient operation of the Mayor’s Office
To assist with maintaining appropriate administrative systems and procedures to support the efficient operation of the office of the Mayor.
To provide and ensure hospitality and refreshments for visitors to the Mayor’s office.
To provide and ensure effective diary management for the Mayor’s office staff
To provide appropriate administrative support to a range of meetings associated with both Civic and Charity events, including arranging site visits, creating agendas, minuting and distributing minutes as required.
Ensuring the Mayor and Deputy Mayor are fully briefed regarding the diary commitments and has all the necessary papers for all events/engagements.
Assist with arranging both Civic and Charity events, sending out invitations, tickets, corresponding with guests, finalise details for Mayoral Functions and Events and maintain/update guest lists.
Attend and assist at Mayoral events, and if necessary cover for the Mayoral Services Manager if absent.
Assist in producing financial summaries after each event, and an annual overview summary of the Mayor’s finances.
Maintain record of payments received, chase as necessary.
To undertake business support for the production, maintenance and reporting of relevant Business Continuity and Emergency Planning
To ensure correspondence including letters, email and telephone calls are dealt with appropriately, including alerting the Mayoral Services Manager to specific priorities and issues.
The production and distribution of the Mayor’s weekly Business Sheet, and liaise with the Mayoral Attendant and Agency Drivers when the diary assistant is absent.
Ensuring the Mayor and Deputy Mayor are fully briefed regarding the diary commitments and has all the necessary papers for all events/engagements.
Street Collections – liaise with voluntary organisations and Metropolitan Police to arrange dates for collections within the Borough.
Arrange for residents receiving their Pension from Abroad to have their documentation verified and then authorised by the Council.
To ensure up to date contact lists are kept for the Mayoral team, Mayoral Standard List, Presidents and Patrons, Armed Forces Day Representation List, Business Sheet Distribution List , Press, Mayor of Bromley Award Recipients, London and Kent Mayors and Churches for Remembrance Sunday.
To provide and ensure confidentiality and sensitivity in respect of the work of the Mayor’s office at all times.
To raise Purchase Orders and make payments using the Council finance systems appropriately.
To maintain a system to monitor complaints/comments received by the Mayor, monitor and report back on progress to the Mayoral Services Manager and the Mayor.
Seal documents on behalf of the Council for signature by the Mayor/Councillors and a senior solicitor.
Undertake any other duties, as required, commensurate with the level of the post to ensure the efficient and effective running of the Mayor’s office.
Maintain and update list of other Boroughs who have attended the Mayor’s events and out of Borough events the Mayor and/or the Deputy Mayor has attended.

To maintain appropriate filing and record keeping arrangements
Overseeing the maintenance of the Scrap books

Job Category : Interims
Location : Civic Centre, Bromley Council
Hours Per Week : 37.50
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £316.33 per day

This Strategic Commissioner post sits within the Integrated Commissioner Service and leads on a range of high profile, transformational work areas. The post holder is responsible for older adult care home market shaping and management (residential, nursing and Extra Care housing) which includes working closely with care home providers to ensure the market is accessible, high quality and able to meet the needs of Bromley older adult residents. The post is also leading on one of the most exciting, cross cutting transformation programmes – the re-procurement of Extra Care Housing. Extra Care housing is independent, shared living with care and support on site and has many examples of being used creatively to support a wider range of clients then are currently being supported in Bromley. The programme is a mix of asset, housing and regeneration work alongside adult social care, care and support commissioning and can transform the way we support and house a large percentage of some of our most vulnerable clients maintaining maximum independence and quality of life.

Much has changed in the care home market during Covid, and as finances are increasingly strained with a growing older adult population with complex health and care needs, the role of the commissioning department has never been so important.
This post would be suitable for someone who enjoys working directly with a range of different providers and is passionate about ensuring we have the right physical infrastructure and care market to support the large older adult population in Bromley. The post holder would be someone who is interested in innovation, looking to other areas for best practice on how we can continue to develop and deliver a thriving care home market that, wherever possible, promotes independence. They will enjoy working with a range of internal and external stakeholders able to ensure that everything we do is done with clients at the heart, challenging processes and systems that fit around public services rather then the journey of the client. The role of the commissioner is to lead, inspire and ensure we have a suitable local, affordable market that meets the needs of our local population.

The successful postholder will have experience working with care providers and or social landlords. Good verbal and written communication skills and confidence in working with data are a must.
KNOWLEDGE

1. Strong understanding of project management development and delivery
2. Knowledge of the range of issues pertaining to adult social care, supporting transition, public health, children’s social care and education services; and health and social care integration
3. Understanding of the key issues facing local government including the pressures on health and social care
4. Understanding of the principles of co-production and co-design of public services

EXPERIENCE

1. Experience of managing change projects
2. Substantive experience of leading commissioning projects through all stages of the commissioning cycle
3. Experience of working with partners, providers and communities to co-design service delivery models
4. Experience of working within adult social care, supporting transition, public health, children’s social care and education services; and health and social care integration with substantive experience in at least two of these areas
5. Experience of working either within a CCG or working alongside CCG partners, ideally as part of developing health and social care integration

QUALIFICATIONS

⦁ Professional and/or management qualification; or relevant management experience at this level
⦁ Degree or relevant subject experience and/or evidence of equivalent knowledge

Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £16.29

The Child Missing Education Officer (CME) will support the lead officer for Children Missing Education and support the work of the Participation Team to ensure it carries out its responsibilities to the highest possible standards and in accordance with legislation and Hillingdon’s CME policies and procedures.
Core responsibilities will include:

• To support schools and other council officers in the identification and tracking of children missing education in line with Hillingdon’s CME policy.
• To provide advice and guidance for schools and colleagues on children missing education and escalate referrals to the Multi Agency safeguarding Hub as appropriate.
• Attendance at children at CIN/CP meetings.
• The candidate will also support statutory work in relation to Hillingdon's responsibility for NEET young people.

Strong administrative skills are essential for this role.
Please ensure candidates are aware the role is currently temporary and requires a blended work approach with some office based working.

Job Category : Facilities & Environmental Services
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 30.00
Start Date : Immediate Start
Start Time : 05:00
End Time : 11:00
Salary: £11.85

Mobile cleaner/driver for a multiple site cleaning team.
Purpose of the Role: Provide a professional, comprehensive cleaning service to the Client on site ensuring all facilities are maintained in a clean state ready for use.
Internal Contacts: Soft Services Manager (SSM), Area Team Leader (ATL), Mobile Supervisor, on site Clients

Duties and Responsibilities:
To carry out general cleaning tasks as requested including mopping, sweeping, dusting, damp wiping, cleaning washrooms, vacuuming, emptying bins & removal of waste. This is to include high levels and periodic work on request.
To ensure a full knowledge and understanding of your designated duties, work areas, activities, and expected standards of performance.
To follow the Operational Facilities Management (OFM)’s sign off procedure for each site and operate the present daily attendance system.
To be aware of, understand and comply with all sites’ fire, evacuation, and induction procedures.
To ensure and maintain high standards of personal hygiene, with particular to hands/fingernails, hair care and general appearance. For reasons of safety whilst working you must wear the allocated uniform, PPE (including Hi Vis), sturdy closed toed shoes (if not issued with safety shoes), and a minimum of jewellery (wedding ring and stud earrings only)
To ensure equipment and materials are used correctly, cleaned, and returned to storeroom at the end of each visit.
To ensure that electrical equipment and machinery is checked for safety prior to and after use and is returned clean and tidily to the allocated storage area.
To understand how to use the allocated chemicals according to the manufacturers/COSHH instructions.
To report any building faults or maintenance issues to the ATL/SSM.
To be responsible for your and others safety and to report any Health & Safety issues immediately to the ATL/SSM.
To drive safely to and from each site using the Council’s allocated vehicle.
To ensure that the vehicle is safety checked on the start and finish of each shift.
To carry out any additional and/or miscellaneous duties as requested by Management.
To attend and actively take part in Toolbox Talks and training session.
Report any absence from the company caused by illness or accident.

Job Category : Admin & Clerical
Location : Council Offices, Broxtowe Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.00

1. To take ownership of and resolve customer enquiries and communications including those requiring referral to other services, agencies, stakeholders and organisations by providing assistance, advice and information.
2. To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.
3. To respond to telephone, electronic or face-to-face service requests, enquiries and customer communications, utilising Information and Communications Technology (ICT) to improve service delivery and efficiency.
4. To operate the Council’s cash handling and payment facilities including the acceptance, allocation and reconciliation of payments made.
5. When applicable, to assist and direct Members of the Council and their guests, contractors, company representatives, members of the public and other visitors to the Town Hall.
6. To keep up to date with the Council’s activities and to be fully conversant with all information available to the public.
7. To act as an advocate for the Customer First Contact Centre, promoting positive communication across the organisation encouraging constructive and effective relationships.
8. To ensure that the terms of the Data Protection Act are adhered to, confidentiality maintained at all times and the guidelines for the release of information are followed.
9. To support the Customer First Contact Centre in achieving a cycle of continuous improvement through the mentorship and coaching of new and existing Customer Service Advisors when required.
10. To support the Customer Services Team Leaders in the day-to-day operational management of the Customer First Contact Centre when required.
    Categories of services are subject to on-going review, which may result in amendments being made to the above.